493 IT Support Specialist jobs in the United Kingdom

Time Appointments are working on behalf of a prestigious financial services establishment based in Ipswich, who are recruiting for a professional, customer service driven Technical Support Assistant  to join their team. This is a fantastic opportunity to join one of the employers of choice in the area who truly value their staff, offer exceptional benefits, and continuously invest in both professional and personal development for their employees. 

Skills & Experience Required:

• Proven customer service or administrative experience gained from a professional regulated environment, or a similar role providing technical or digital support advice
li>An understanding of anti-money laundering (AML) issues and ID verification processes (preferred)
• A strong customer service/customer focussed ethos
• Ability to work under pressure and in a regulated environment
• Excellent IT skills including the use of Microsoft software
• A diligent worker with a high level of attention to detail
• Strong communication skills, written and verbal

Key Duties & Responsibilities:

• Delivering outstanding digital support to clients, with a sympathetic view of their needs and reasons for getting in touch
• Supporting clients on-boarding onto systems, providing timely responses and resolutions of support requests
• Supporting the Product Team with inviting new users onto the system and replying to queries from wider business
• Regular client communication via ticketing system
• Work closely with all divisions of the team to get to the underlying cause of a problem and gather all the required information to ensure the customer gets the best possible experience
• Replying to user App Store reviews and enquiries on social media
• Translating technical lingo into more understandable terms
• Supporting client electronic signatures via Docu Sign when necessary

Electrical Bias | Technical Support Specialist | Poole | Full-Time, Permanent

Are you an experienced electrician or electrical engineer looking to step into a technical support role where your knowledge truly matters?

We're hiring a Technical Support Specialist to join a leading UK company in the life safety and smoke control systems sector. If you're electrically qualified, enjoy troubleshooting, and want to support field engineers and customers without climbing ladders-this is the role for you.

What You'll Do:

• Provide expert technical support for electrical systems-via phone, email, CRM, and remote access

• Assist field engineers and installation teams with diagnostics and fault resolution

• Interpret wiring schematics and system layouts to guide on-site teams

• Maintain accurate logs of technical issues and resolutions

• Flag recurring issues and collaborate with engineering teams for product improvements

What You Need:

• Electrical background is essential - ideally NVQ Level 3 or equivalent
• Strong understanding of electrical circuits, control panels, and fault-finding
• Clear communicator, able to explain technical details to non-technical users
• Familiar with ticketing systems and remote support tools
• Organised, calm under pressure, and focused on delivering results

Nice to Have:

• 18th Edition Wiring Regulations

• Experience with smoke control, fire alarm systems, BMS, or HVAC

• Familiarity with RAMS, PAT, or compliance frameworks

Why Join Us?

• Industry-leading company with over 35 years of experience
• Make a difference-supporting systems that protect lives
• Ongoing training and development opportunities
• Free on-site parking
• Work alongside an expert, supportive technical team

This is a brilliant opportunity to step off the tools and into a role where your electrical knowledge will be the key to solving real-world problems.

Apply now to be part of a company that values experience, precision, and people.

INDCP

Customer Service & Technical Support Specialist - London - £40k

Platform Recruitment have partnered with a fast-growing clean energy company. They are looking for a customer support specialist to help customers with installation, troubleshooting, and ongoing maintenance while contributing to system improvements.

Key Responsibilities:

• p>Provide first-line support for customers and installers.

• Troubleshoot and resolve system issues.

• Deploy software updates and gather insights for the tech team.

• Collaborate on improving customer and installer portals.

Key skills:

• Strong communication and problem-solving skills.

• Basic knowledge of electrical systems/electronics.

• Passion for tech, clean energy, and customer service.

• Experience with Linux, Raspberry Pi, Python, or shell scripting would be desirable. 

If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV. 

Time Appointments are working on behalf of a prestigious financial services establishment based in Ipswich, who are recruiting for a professional, customer service driven Technical Support Assistant  to join their team. This is a fantastic opportunity to join one of the employers of choice in the area who truly value their staff, offer exceptional benefits, and continuously invest in both professional and personal development for their employees. 

Skills & Experience Required:

• Proven customer service or administrative experience gained from a professional regulated environment, or a similar role providing technical or digital support advice
li>An understanding of anti-money laundering (AML) issues and ID verification processes (preferred)
• A strong customer service/customer focussed ethos
• Ability to work under pressure and in a regulated environment
• Excellent IT skills including the use of Microsoft software
• A diligent worker with a high level of attention to detail
• Strong communication skills, written and verbal

Key Duties & Responsibilities:

• Delivering outstanding digital support to clients, with a sympathetic view of their needs and reasons for getting in touch
• Supporting clients on-boarding onto systems, providing timely responses and resolutions of support requests
• Supporting the Product Team with inviting new users onto the system and replying to queries from wider business
• Regular client communication via ticketing system
• Work closely with all divisions of the team to get to the underlying cause of a problem and gather all the required information to ensure the customer gets the best possible experience
• Replying to user App Store reviews and enquiries on social media
• Translating technical lingo into more understandable terms
• Supporting client electronic signatures via Docu Sign when necessary

Electrical Bias | Technical Support Specialist | Poole | Full-Time, Permanent

Are you an experienced electrician or electrical engineer looking to step into a technical support role where your knowledge truly matters?

We're hiring a Technical Support Specialist to join a leading UK company in the life safety and smoke control systems sector. If you're electrically qualified, enjoy troubleshooting, and want to support field engineers and customers without climbing ladders-this is the role for you.

What You'll Do:

• Provide expert technical support for electrical systems-via phone, email, CRM, and remote access

• Assist field engineers and installation teams with diagnostics and fault resolution

• Interpret wiring schematics and system layouts to guide on-site teams

• Maintain accurate logs of technical issues and resolutions

• Flag recurring issues and collaborate with engineering teams for product improvements

What You Need:

• Electrical background is essential - ideally NVQ Level 3 or equivalent
• Strong understanding of electrical circuits, control panels, and fault-finding
• Clear communicator, able to explain technical details to non-technical users
• Familiar with ticketing systems and remote support tools
• Organised, calm under pressure, and focused on delivering results

Nice to Have:

• 18th Edition Wiring Regulations

• Experience with smoke control, fire alarm systems, BMS, or HVAC

• Familiarity with RAMS, PAT, or compliance frameworks

Why Join Us?

• Industry-leading company with over 35 years of experience
• Make a difference-supporting systems that protect lives
• Ongoing training and development opportunities
• Free on-site parking
• Work alongside an expert, supportive technical team

This is a brilliant opportunity to step off the tools and into a role where your electrical knowledge will be the key to solving real-world problems.

Apply now to be part of a company that values experience, precision, and people.

INDCP

ADI Snap One now have the opportunity for a Technical Support Specialist to join our global Technical Support team. The role is based in the UK on a remote/home-based contract working 9:00am - 5:30pm Friday - Tuesday.
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

ADI Snap One now have the opportunity for a Technical Support Specialist to join our global Technical Support team. The role is based in the UK on a remote/home-based contract working 9:00am - 5:30pm Friday - Tuesday.
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

ADI Snap One now have the opportunity for a Technical Support Specialist to join our global Technical Support team. The role is based in the UK on a remote/home-based contract working 9:00am - 5:30pm Friday - Tuesday.
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

**Requistion ID** : 79100
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
**Technical Support Specialist - North England & Scotland**
In this role the Technical Support Specialist will improve the after sales end-customer satisfaction via the implementation of the company's after sales strategic plan. They will strengthen the after sales presence in the UK & Ireland dental market and promote sales through after sales successes. They will support Dentsply Sirona's equipment dealers' network and the end user customers with Dentsply Sirona Connect Technology Solutions (CTS).
**Role and Responsibilities**
+ Ensure aftersales end customer satisfaction for the whole product portfolio.
+ Support the existing dealer network as a technical specialist for the whole product portfolio, through on-site customer visits and remote support activities, including helpline assistance.
+ Implementation of technical trainings and support for dealer service engineers in the UK.
+ Delivery of product trainings for end users.
+ Record and track all pertinent information received on product problems and complaints.
+ Maintain Showroom equipment.
+ Preparation of and participation in trade fairs.
+ Participate in company's after sales projects.
+ Travel to attend customer facing events.
+ Ensure all Technology Services related tools are maintained/operated in a coherent fashion.
+ Use & maintain accurate data in Dentsply Sirona CRM tools (namely Salesforce, Siroforce) to manage and plan all day-to-day/month-to-month after sales activities.
+ Exchange Knowledge and learning between team members.
+ Ensure installation, calibration, maintenance, and repair of equipment.
+ Troubleshoot problematic areas product related.
+ Attend training to develop own relevant knowledge and skills.
+ Regularly review planned activity, actual activity, area plans, field visits, business expenses as and when required.
+ Attend meetings & invest time with other company functions necessary to perform duties and
aid business and organisational development.
**Profile requested**
+ High School diploma or similar qualification in biomedical engineering, Mechanical Engineering, Bioinformatics, Information Technology, or a relevant field. Bachelor's degree is preferred.
+ Some years of field service engineering experience.
+ As an extension to the above experience, a sales related work experience is desirable.
+ Able to use CRM tools.
+ Familiarity with the dental/medical practice and hospital environments.
+ Has effective technical and error troubleshooting skills (IT, Electronics, Electro-pneumatic systems and manual technical skills).
+ Enthusiastic, efficient, and highly organised - desire to constantly improve efficiencies and customer focus.
+ Ability to work individually and within a highly collaborative team environment.
+ Structured and clear thinker - ability to prioritise a demanding workload through business planning and territory management.
+ Computer literate: Word, Excel, Outlook, PowerPoint
+ Excellent communication skills, including presentation skills.
+ Highly numerate & strong financial skills.
+ Fluent in English, basic knowledge of German advantageous.
+ Able to undertake regular business travel across UK&I, i.e. 4 - 5 nights per month, (4 - 8 during induction phase and occasional overseas for 3 - 4 nights).
+ Hold a valid local driving license.
As part of our team, you'll experience the spirit of an international and innovative market leader in the dental industry. Besides an attractive remuneration package, you will also be eligible for a variety of employee benefits, such as:
26 days' annual leave, an attractive company pension scheme and a flexible benefit scheme ( including health insurance, dental cover, medical cash plan.).
We attach great importance to your development: a comprehensive induction, further training opportunities and access to LinkedIn Learning are available to you. Take advantage of personal and professional development opportunities through our worldwide mentoring and coaching program. In addition, we offer an extensive, global employee assistance program that provides a wide range of benefits as well as retirement benefits.
#LI-SF1
Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.
If you need assistance with completing the online application due to a disability, please send an accommodation request to ( ) . Please be sure to include "Accommodation Request" in the subject.