2,098 IT Support Specialist jobs in the United Kingdom
Technical Support Specialist
Liverpool, North West
Kyndryl
Posted 3 days ago
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Specialist
London, London
Kyndryl
Posted 3 days ago
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist
Farringdon, London
RELX INC
Posted 7 days ago
Job Viewed
Job Description
About the Business:
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About our Team:
Our core team consists of 4 members in the UK and 4 in France. We are part of a global infrastructure and operations organization with more than 300 staff distributed worldwide . We pride ourselves on being a friendly, approachable, and inclusive team. Collaboration and support are at the heart of how we work, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute.
About the Role:
Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyse laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency.
Responsibilities:
+ Provid e technical support in person and remotely to troubleshoot and support laptop, operating system, software , printer, mobile device & user education issues
+ Proactive monitoring of laptops to identify machines in poor health , analyse where the issue lies , and f ind a resolution to increase laptop performance
+ Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures and degradation
+ Escalate prob lems/business continuity events as appropriate to the third-party provider, senior colleagues, and management
+ Check Video Conference Rooms onsite to ensure they are fully functional and provide basic support when necessary
+ Document and record recurring issues and evolving best practices
Requirements:
+ Experience and technical knowledge of D esktop OS and applications (Windows, MAC) and Office 365 .
+ Basic networking skills .
+ Hardware software installation and troubleshooting .
+ Active Directory fundamentals.
+ Mobile Device Management (Azure/Intune) .
+ ITIL practices awareness .
+ Strong customer service ethic .
+ Excellent problem-solving skills and g ood organizational skills .
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:● Generous holiday allowance with the option to buy additional days● Health screening, eye care vouchers and private medical benefits● Wellbeing programs● Life assurance ● Access to a competitive contributory pension scheme● Save As You Earn share option scheme● Travel Season ticket loan● Electric Vehicle Scheme● Optional Dental Insurance● Maternity, paternity and shared parental leave● Employee Assistance Programme● Access to emergency care for both the elderly and children● RECARES days, giving you time to support the charities and causes that matter to you● Access to employee resource groups with dedicated time to volunteer● Access to extensive learning and development resources● Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About our Team:
Our core team consists of 4 members in the UK and 4 in France. We are part of a global infrastructure and operations organization with more than 300 staff distributed worldwide . We pride ourselves on being a friendly, approachable, and inclusive team. Collaboration and support are at the heart of how we work, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute.
About the Role:
Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyse laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency.
Responsibilities:
+ Provid e technical support in person and remotely to troubleshoot and support laptop, operating system, software , printer, mobile device & user education issues
+ Proactive monitoring of laptops to identify machines in poor health , analyse where the issue lies , and f ind a resolution to increase laptop performance
+ Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures and degradation
+ Escalate prob lems/business continuity events as appropriate to the third-party provider, senior colleagues, and management
+ Check Video Conference Rooms onsite to ensure they are fully functional and provide basic support when necessary
+ Document and record recurring issues and evolving best practices
Requirements:
+ Experience and technical knowledge of D esktop OS and applications (Windows, MAC) and Office 365 .
+ Basic networking skills .
+ Hardware software installation and troubleshooting .
+ Active Directory fundamentals.
+ Mobile Device Management (Azure/Intune) .
+ ITIL practices awareness .
+ Strong customer service ethic .
+ Excellent problem-solving skills and g ood organizational skills .
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:● Generous holiday allowance with the option to buy additional days● Health screening, eye care vouchers and private medical benefits● Wellbeing programs● Life assurance ● Access to a competitive contributory pension scheme● Save As You Earn share option scheme● Travel Season ticket loan● Electric Vehicle Scheme● Optional Dental Insurance● Maternity, paternity and shared parental leave● Employee Assistance Programme● Access to emergency care for both the elderly and children● RECARES days, giving you time to support the charities and causes that matter to you● Access to employee resource groups with dedicated time to volunteer● Access to extensive learning and development resources● Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist
London, London
RELX INC
Posted 7 days ago
Job Viewed
Job Description
About the Business:
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About our Team:
Our core team consists of 4 members in the UK and 4 in France. We are part of a global infrastructure and operations organization with more than 300 staff distributed worldwide . We pride ourselves on being a friendly, approachable, and inclusive team. Collaboration and support are at the heart of how we work, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute.
About the Role:
Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyse laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency.
Responsibilities:
+ Provid e technical support in person and remotely to troubleshoot and support laptop, operating system, software , printer, mobile device & user education issues
+ Proactive monitoring of laptops to identify machines in poor health , analyse where the issue lies , and f ind a resolution to increase laptop performance
+ Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures and degradation
+ Escalate prob lems/business continuity events as appropriate to the third-party provider, senior colleagues, and management
+ Check Video Conference Rooms onsite to ensure they are fully functional and provide basic support when necessary
+ Document and record recurring issues and evolving best practices
Requirements:
+ Experience and technical knowledge of D esktop OS and applications (Windows, MAC) and Office 365 .
+ Basic networking skills .
+ Hardware software installation and troubleshooting .
+ Active Directory fundamentals.
+ Mobile Device Management (Azure/Intune) .
+ ITIL practices awareness .
+ Strong customer service ethic .
+ Excellent problem-solving skills and g ood organizational skills .
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:● Generous holiday allowance with the option to buy additional days● Health screening, eye care vouchers and private medical benefits● Wellbeing programs● Life assurance ● Access to a competitive contributory pension scheme● Save As You Earn share option scheme● Travel Season ticket loan● Electric Vehicle Scheme● Optional Dental Insurance● Maternity, paternity and shared parental leave● Employee Assistance Programme● Access to emergency care for both the elderly and children● RECARES days, giving you time to support the charities and causes that matter to you● Access to employee resource groups with dedicated time to volunteer● Access to extensive learning and development resources● Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About our Team:
Our core team consists of 4 members in the UK and 4 in France. We are part of a global infrastructure and operations organization with more than 300 staff distributed worldwide . We pride ourselves on being a friendly, approachable, and inclusive team. Collaboration and support are at the heart of how we work, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute.
About the Role:
Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyse laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency.
Responsibilities:
+ Provid e technical support in person and remotely to troubleshoot and support laptop, operating system, software , printer, mobile device & user education issues
+ Proactive monitoring of laptops to identify machines in poor health , analyse where the issue lies , and f ind a resolution to increase laptop performance
+ Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures and degradation
+ Escalate prob lems/business continuity events as appropriate to the third-party provider, senior colleagues, and management
+ Check Video Conference Rooms onsite to ensure they are fully functional and provide basic support when necessary
+ Document and record recurring issues and evolving best practices
Requirements:
+ Experience and technical knowledge of D esktop OS and applications (Windows, MAC) and Office 365 .
+ Basic networking skills .
+ Hardware software installation and troubleshooting .
+ Active Directory fundamentals.
+ Mobile Device Management (Azure/Intune) .
+ ITIL practices awareness .
+ Strong customer service ethic .
+ Excellent problem-solving skills and g ood organizational skills .
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:● Generous holiday allowance with the option to buy additional days● Health screening, eye care vouchers and private medical benefits● Wellbeing programs● Life assurance ● Access to a competitive contributory pension scheme● Save As You Earn share option scheme● Travel Season ticket loan● Electric Vehicle Scheme● Optional Dental Insurance● Maternity, paternity and shared parental leave● Employee Assistance Programme● Access to emergency care for both the elderly and children● RECARES days, giving you time to support the charities and causes that matter to you● Access to employee resource groups with dedicated time to volunteer● Access to extensive learning and development resources● Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
SR1 1AA Sunderland, North East
£25000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is a rapidly expanding technology solutions provider seeking a skilled and customer-focused Technical Support Specialist to join their vibrant team in **Sunderland, Tyne and Wear, UK**. This role is crucial in ensuring our clients receive timely and effective technical assistance, resolving issues efficiently, and maintaining high levels of customer satisfaction. You will be the primary point of contact for users experiencing technical difficulties, providing support across a range of software and hardware issues. A strong understanding of IT systems, excellent problem-solving abilities, and exceptional communication skills are essential for this position.
Key Responsibilities:
Key Responsibilities:
- Provide first-line technical support to users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues.
- Escalate complex issues to appropriate senior support teams when necessary.
- Guide users through step-by-step solutions and clearly document technical procedures.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Troubleshoot and resolve issues with operating systems (Windows, macOS), and common business applications.
- Manage user accounts, permissions, and access rights.
- Contribute to the knowledge base by documenting common issues and their solutions.
- Proactively identify opportunities for system improvements and user training.
- Maintain a high standard of customer service, ensuring all queries are handled professionally and efficiently.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
AB10 1AA Aberdeen, Scotland
£28000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their established team, based in our office in Aberdeen, Scotland, UK . This role is crucial for providing timely and effective technical assistance to our diverse client base, ensuring high levels of customer satisfaction. You will be the first point of contact for users experiencing technical difficulties with our software and hardware, diagnosing issues, and guiding them through resolution steps. A strong understanding of IT systems and excellent communication skills are essential for success in this position.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer support requests via phone, email, and ticketing system in a timely and professional manner.
- Diagnose and troubleshoot hardware, software, and network issues for end-users.
- Provide step-by-step technical guidance and support to users with varying levels of technical expertise.
- Escalate complex issues to senior support engineers or relevant departments when necessary.
- Document all support interactions, troubleshooting steps, and resolutions accurately in the CRM system.
- Create and maintain knowledge base articles and FAQs to empower users and reduce recurring issues.
- Assist with user account management, including setup, modification, and deletion.
- Participate in testing new software releases and provide feedback on potential issues.
- Stay up-to-date with product updates, new technologies, and industry best practices.
- Contribute to a positive team environment and collaborate effectively with colleagues.
Qualifications:
- Proven experience in a technical support or helpdesk role (2+ years).
- Strong understanding of operating systems (Windows, macOS, Linux), common software applications, and basic networking concepts.
- Experience with remote desktop support tools.
- Excellent problem-solving and analytical skills.
- Outstanding customer service and communication skills, both written and verbal.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are advantageous.
- Ability to work effectively within a team environment and adhere to office-based schedules.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
NE1 4BR Newcastle upon Tyne, North East
£28000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading provider of business software solutions, is seeking a motivated and customer-focused Technical Support Specialist to join their team in Newcastle upon Tyne, Tyne and Wear, UK . This hybrid role offers a blend of remote flexibility and in-office collaboration, allowing you to provide exceptional technical assistance to a diverse client base.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and ticketing systems, providing timely and effective technical support for our software products.
- Diagnose and troubleshoot complex technical issues, identifying root causes and implementing appropriate solutions.
- Guide users through problem-solving processes, ensuring clear and concise communication.
- Escalate unresolved issues to senior support engineers or development teams when necessary.
- Document technical issues and resolutions in a comprehensive knowledge base.
- Assist with user training and provide guidance on product features and best practices.
- Contribute to the improvement of support processes and documentation.
- Monitor system performance and identify potential issues before they impact users.
- Maintain a high level of customer satisfaction through excellent service and technical expertise.
- Stay current with product updates and new features to ensure accurate support.
Qualifications:
- Proven experience in a technical support or helpdesk role, preferably supporting software applications.
- Strong understanding of operating systems (Windows, macOS) and common hardware configurations.
- Excellent problem-solving and analytical skills with a methodical approach to troubleshooting.
- Proficiency in using ticketing systems and remote support tools.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to explain technical concepts to non-technical users.
- Experience with SQL and database concepts is a plus.
- Familiarity with cloud-based platforms (e.g., AWS, Azure) is advantageous.
- Relevant certifications (e.g., CompTIA A+, ITIL) are desirable.
- Ability to work effectively both independently and as part of a hybrid team.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Specialist
MK9 2AA Milton Keynes, South East
£28000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Technical Support Specialist to join their growing customer service team. This role is crucial for providing timely and effective technical assistance to clients experiencing issues with our client's software products. You will be the first point of contact for customer inquiries, diagnosing and resolving a wide range of technical problems through various channels, including phone, email, and live chat. The ideal candidate will possess excellent problem-solving skills, a patient and customer-centric approach, and a strong technical aptitude. You will be responsible for troubleshooting software bugs, guiding users through product functionalities, and escalating complex issues to higher-level support or development teams when necessary. Maintaining accurate records of customer interactions and resolutions in the ticketing system is essential. This position requires a commitment to delivering outstanding customer experiences and contributing to the overall success of the support department. You will be a key player in ensuring client satisfaction and retention.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software-related issues, hardware configurations, and network connectivity problems.
- Guide users through product features, functionalities, and basic troubleshooting steps.
- Escalate complex technical issues to the appropriate internal teams (e.g., development, system administration) with detailed documentation.
- Document all customer interactions, issues, and resolutions accurately within the CRM/ticketing system.
- Create and maintain knowledge base articles, FAQs, and troubleshooting guides for common issues.
- Identify trends in customer support requests and provide feedback to product development teams.
- Assist with user onboarding and provide training on product usage.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Contribute to a positive and collaborative team environment.
- Stay up-to-date with product updates and technical changes.
Qualifications:
- Previous experience in a technical support or helpdesk role is essential.
- Strong understanding of operating systems (Windows, macOS), networking concepts, and common software applications.
- Excellent troubleshooting and problem-solving skills with a logical approach.
- Outstanding customer service and communication skills, both verbal and written.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) is highly desirable.
- Familiarity with (specific software/product area) is a strong advantage.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Ability to work effectively in a hybrid work model, requiring some office presence in **Milton Keynes, Buckinghamshire, UK**.
- A proactive attitude and a desire to learn and grow within the tech support field.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
M1 4HF Manchester, North West
£25000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Are you a tech-savvy problem-solver with a passion for helping others? Our client is looking for a dedicated Technical Support Specialist to provide exceptional assistance to their diverse user base. This is a fully remote role, empowering you to offer comprehensive IT support and customer service from the comfort of your home office. You will be the first point of contact for technical inquiries, diagnosing and resolving a wide range of hardware, software, and network issues. This position is crucial for maintaining user satisfaction and ensuring the smooth operation of our client's technology infrastructure.
Key Responsibilities:
Key Responsibilities:
- Provide first-line technical support to users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Install, configure, and maintain computer hardware and software.
- Troubleshoot user accounts, permissions, and access issues.
- Document all support interactions and resolutions in a ticketing system.
- Escalate complex issues to higher-level support teams when necessary.
- Assist in the creation and maintenance of technical documentation and knowledge base articles.
- Proactively identify potential technical problems and recommend solutions.
- Ensure timely and effective resolution of all support requests, meeting service level agreements (SLAs).
- Contribute to a positive and helpful customer service experience.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Experience with troubleshooting hardware and software issues.
- Familiarity with remote support tools and ticketing systems.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-focused attitude with a commitment to providing high-quality service.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
- Eligibility to work in the UK.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
PL1 2AL Plymouth, South West
£28000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology firm, is seeking a motivated and customer-focused Technical Support Specialist to join their team in **Plymouth, Devon, UK**. This is a crucial role where you will be the first point of contact for customers experiencing technical issues with our software products. You will diagnose problems, provide effective solutions, and ensure a high level of customer satisfaction. This is an excellent opportunity for someone with a passion for technology and a knack for helping others.
Key Responsibilities:
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot software and hardware issues, guiding users through step-by-step solutions.
- Escalate complex issues to higher-level support teams when necessary, providing detailed documentation.
- Maintain accurate records of customer interactions and resolutions in the ticketing system.
- Develop and update knowledge base articles and FAQs to assist customers and internal teams.
- Identify recurring technical issues and provide feedback to the development team for product improvement.
- Assist with user onboarding and provide training on product features.
- Ensure timely and efficient resolution of customer support requests, meeting defined service level agreements (SLAs).
- Stay up-to-date with product updates, new features, and industry trends.
- Contribute to a positive and supportive team environment.
- Adhere to company policies and procedures regarding customer data privacy and security.
- Proactively identify opportunities to improve the customer support experience.
- Proven experience in a technical support or customer service role.
- Strong understanding of computer hardware, software, and operating systems (Windows, macOS).
- Excellent problem-solving and analytical skills.
- Proficiency in using helpdesk software and ticketing systems.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly and concisely.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively under pressure and manage multiple priorities.
- A genuine interest in technology and a willingness to learn.
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
- Previous experience supporting SaaS products is an advantage.
- Must be able to commute to our **Plymouth, Devon, UK** office daily.
This advertiser has chosen not to accept applicants from your region.
9