8,033 IT Specialist jobs in the United Kingdom

• Provide first-line technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Escalate complex issues to senior support tiers or relevant departments when necessary.
• Guide users through step-by-step solutions in a clear and concise manner.
• Maintain accurate records of customer interactions and issue resolutions in the ticketing system.
• Contribute to the knowledge base by creating and updating support documentation and FAQs.
• Identify recurring issues and provide feedback to the product development team for potential improvements.
• Ensure customer satisfaction by delivering prompt, professional, and effective support.
• Participate in team meetings and training sessions to stay updated on product knowledge and support procedures.

• Proven experience in a customer service or technical support role.
• Strong understanding of common operating systems (Windows, macOS) and software applications.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Proficiency in using ticketing systems and remote support tools.
• A patient and problem-solving mindset.
• Ability to manage multiple tasks and prioritize effectively.
• Experience with networking fundamentals (TCP/IP, DNS, DHCP) is a plus.
• Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous.
• Flexibility to work within a hybrid model, including some days in the Derby office.

• Respond to customer support requests via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical hardware and software issues, including operating systems, applications, and network connectivity.
• Provide clear and concise instructions to users on how to resolve technical problems.
• Document all support interactions, issues, and resolutions accurately in the ticketing system.
• Escalate unresolved issues to senior support staff or relevant technical teams.
• Assist with the installation, configuration, and maintenance of computer hardware and software.
• Create and maintain technical documentation and knowledge base articles.
• Contribute to the continuous improvement of support processes and customer satisfaction.
• Proactively identify potential technical issues and suggest preventative measures.
• Participate in team meetings and training sessions to stay updated on product and service knowledge.

• Proven experience in a technical support or helpdesk role.
• Strong understanding of computer hardware, software applications, operating systems (Windows, macOS), and network fundamentals.
• Excellent problem-solving and troubleshooting skills.
• Exceptional customer service and communication skills, both verbal and written.
• Ability to explain technical concepts clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Familiarity with remote support tools.
• Ability to work effectively both independently and as part of a team.
• Willingness to attend the office in Glasgow, Scotland, UK as required for team collaboration and specific tasks, alongside remote working days.

• Provide first-line technical support to customers via phone, email, and chat.
• Troubleshoot and resolve software and hardware-related issues.
• Guide users through product installation, setup, and configuration.
• Diagnose and escalate complex technical problems to appropriate teams.
• Document customer interactions, issues, and resolutions in the ticketing system.
• Maintain up-to-date knowledge of product features and updates.
• Contribute to the knowledge base by creating and updating support articles.
• Identify trends in customer issues and provide feedback to product development.
• Ensure timely and effective resolution of all support requests.
• Deliver exceptional customer service and build strong customer relationships.

• Minimum of 2 years of experience in technical support or a similar helpdesk role.
• Proficiency with Windows, macOS, and potentially Linux operating systems.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).
• Strong problem-solving and troubleshooting abilities.
• Excellent verbal and written communication skills.
• Customer-focused mindset with patience and empathy.
• Ability to explain technical concepts clearly to non-technical users.
• Basic understanding of networking concepts is a plus.
• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for ,webook.com  is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com  is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

We are seeking a skilled and client-focused Technical Support Specialist  to manage internal IT systems, provide technical support to clients, and assist with the deployment of both software and hardware solutions. The role also involves supporting client account management to ensure a seamless service experience.

• Manage the company’s IT infrastructure .
• Provide technical IT support  to clients.
• Support with the installation and deployment of software  as well as any permanent or temporary company hardware provided to clients.
• Assist with client account management  to ensure smooth operations and strong client relationships.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2–4 years of experience in IT support, technical support, or systems administration .
• Strong troubleshooting and problem-solving skills.
• Hands-on experience with software installation, hardware setup, and system maintenance .
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Experience in a client-facing IT support role  is a plus.

We are seeking a skilled System Administrator to oversee and maintain critical IT infrastructure within the logistics and Supply Chain Software sector. This role is based in Stockport and focuses on ensuring the efficiency and reliability of technology systems.

Client Details

The hiring company is a medium-sized organisation operating in the industrial and manufacturing Software sector. Known for its robust technology-driven operations, the company is committed to maintaining a high standard of IT infrastructure and innovation.

Description

• Manage and support IT infrastructure, including servers, networks, and storage systems.
• Monitor system performance and implement necessary upgrades or patches.
• Ensure system security and compliance with industry standards.
• Provide technical support and troubleshooting for hardware and software issues.
• Collaborate with internal teams to ensure seamless integration of IT systems.
• Maintain accurate documentation of IT assets and processes.
• Assist in the planning and implementation of new infrastructure projects.
• Identify and mitigate potential risks to IT systems and services.
• Vulnerability management system experience such as Rapid 7
• Linux patching

Profile

A successful System Administrator should have:

• Experience managing IT infrastructure in the industrial or manufacturing Software environment.
• Strong understanding of server administration, networking, and storage systems.
• Proficiency in troubleshooting and problem-solving within IT environments.
• Knowledge of system security best practices and compliance standards.
• Ability to work collaboratively with cross-functional teams.
• Vulnerability Management system experience such as Rapid 7
• Linux patching skills
• Cloud Infrastructure experience
• Excellent attention to detail and organisational skills.

Job Offer

• Competitive salary ranging from 40,000 to 5000 per annum.
• Permanent, full-time position based in Stockport.
• 3 days in the office 2 days working from home
• Opportunities for professional development and growth.
• Comprehensive benefits package to support your well-being.
• Collaborative and innovative work environment in the industrial and manufacturing software industry.

If you are ready to take the next step in your career as an Infrastructure Specialist, we encourage you to apply today!

We are seeking a skilled System Administrator to oversee and maintain critical IT infrastructure within the logistics and Supply Chain Software sector. This role is based in Stockport and focuses on ensuring the efficiency and reliability of technology systems.

Client Details

The hiring company is a medium-sized organisation operating in the industrial and manufacturing Software sector. Known for its robust technology-driven operations, the company is committed to maintaining a high standard of IT infrastructure and innovation.

Description

• Manage and support IT infrastructure, including servers, networks, and storage systems.
• Monitor system performance and implement necessary upgrades or patches.
• Ensure system security and compliance with industry standards.
• Provide technical support and troubleshooting for hardware and software issues.
• Collaborate with internal teams to ensure seamless integration of IT systems.
• Maintain accurate documentation of IT assets and processes.
• Assist in the planning and implementation of new infrastructure projects.
• Identify and mitigate potential risks to IT systems and services.
• Vulnerability management system experience such as Rapid 7
• Linux patching

Profile

A successful System Administrator should have:

• Experience managing IT infrastructure in the industrial or manufacturing Software environment.
• Strong understanding of server administration, networking, and storage systems.
• Proficiency in troubleshooting and problem-solving within IT environments.
• Knowledge of system security best practices and compliance standards.
• Ability to work collaboratively with cross-functional teams.
• Vulnerability Management system experience such as Rapid 7
• Linux patching skills
• Cloud Infrastructure experience
• Excellent attention to detail and organisational skills.

Job Offer

• Competitive salary ranging from 40,000 to 5000 per annum.
• Permanent, full-time position based in Stockport.
• 3 days in the office 2 days working from home
• Opportunities for professional development and growth.
• Comprehensive benefits package to support your well-being.
• Collaborative and innovative work environment in the industrial and manufacturing software industry.

If you are ready to take the next step in your career as an Infrastructure Specialist, we encourage you to apply today!

System Administrator

Location : Leicester (Hybrid options available)

Employment Type : Full-time, Permanent

Department : IT Infrastructure

About the Role

A well-established retail organisation is seeking a skilled System Administrator to join its Infrastructure Server Admin Team. This role involves supporting and managing server environments, storage systems, Active Directory, and backup solutions. You.

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