3,050 IT Specialist jobs in the United Kingdom
Infrastructure Specialist - System Administrator
Hursley, South East
IBM
Posted 7 days ago
Job Viewed
Job Description
**Introduction**
At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK.
A career in IBM CIC means you'll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.
Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We offer:
* Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
* Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
* Feedback and checkpoints throughout the year
* Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
* A culture where your ideas for growth and innovation are always welcome
* Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
* Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
* More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
* Opportunity to work on cutting-edge AI projects and contribute to the development of our AI Lab platform.
* Collaborative and dynamic work environment.
* Professional growth and development opportunities.
If you're a motivated and experienced System Administrator looking for a new challenge, we'd love to hear from you!
**Your role and responsibilities**
We're seeking an experienced Infrastructure Specialist - System Administrator to join our AI Lab team. As a key member of our infrastructure team, you'll be responsible for designing, building, and maintaining our cloud-based platform to support the development and hosting of AI services. Your expertise will be crucial in ensuring the seamless operation of our applications, DevOps, middleware, security, and infrastructure components.
Key Responsibilities:
* Provide 24/7 technical support for cloud-based solutions, ensuring high availability and performance across various applications and infrastructure components.
* Design, build, and maintain infrastructure and configuration as code using tools like Ansible and Terraform.
* Administer Dev, Test, and Production environments hosted on Windows, Linux, and Unix servers.
* Ensure the security and integrity of our systems against cybersecurity threats.
* Troubleshoot and resolve technical issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems.
* Install and configure databases such as MYSQL, MSSQL, PostgreSQL, and others.
* Implement load balancing and CDN solutions using multiple cloud vendors (e.g., Azure Load Balancer and Application Gateway).
* Support the installation and maintenance of a logging cluster using Logstash, ElasticSearch, and Kibana.
* Perform initial analysis on incidents and escalate issues to the appropriate support level when necessary.
* Manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements.
* Ensure Disaster Recovery (DR) and manual redundancy failover capabilities.
* Provide regular service management reports to keep clients informed.
* Follow ITIL processes and Integrated Service Level Management best practices.
**Required technical and professional expertise**
* Strong experience in system administration, infrastructure management, and cloud computing.
* Proficiency in infrastructure as code tools like Ansible and Terraform.
* Experience with DevOps practices and tools.
* Strong knowledge of load balancing, CDN options, and cloud vendors (e.g., Azure).
* Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.).
* Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes).
* Strong troubleshooting and problem-solving skills.
* Experience with ITIL processes and service management. Excellent communication and reporting skills.
**Preferred technical and professional experience**
* Experience with AI/ML workloads and infrastructure.
* Knowledge of cybersecurity best practices and threat mitigation.
* Familiarity with multiple cloud vendors (e.g., AWS, GCP, Azure).
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK.
A career in IBM CIC means you'll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.
Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We offer:
* Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
* Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
* Feedback and checkpoints throughout the year
* Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
* A culture where your ideas for growth and innovation are always welcome
* Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
* Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
* More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
* Opportunity to work on cutting-edge AI projects and contribute to the development of our AI Lab platform.
* Collaborative and dynamic work environment.
* Professional growth and development opportunities.
If you're a motivated and experienced System Administrator looking for a new challenge, we'd love to hear from you!
**Your role and responsibilities**
We're seeking an experienced Infrastructure Specialist - System Administrator to join our AI Lab team. As a key member of our infrastructure team, you'll be responsible for designing, building, and maintaining our cloud-based platform to support the development and hosting of AI services. Your expertise will be crucial in ensuring the seamless operation of our applications, DevOps, middleware, security, and infrastructure components.
Key Responsibilities:
* Provide 24/7 technical support for cloud-based solutions, ensuring high availability and performance across various applications and infrastructure components.
* Design, build, and maintain infrastructure and configuration as code using tools like Ansible and Terraform.
* Administer Dev, Test, and Production environments hosted on Windows, Linux, and Unix servers.
* Ensure the security and integrity of our systems against cybersecurity threats.
* Troubleshoot and resolve technical issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems.
* Install and configure databases such as MYSQL, MSSQL, PostgreSQL, and others.
* Implement load balancing and CDN solutions using multiple cloud vendors (e.g., Azure Load Balancer and Application Gateway).
* Support the installation and maintenance of a logging cluster using Logstash, ElasticSearch, and Kibana.
* Perform initial analysis on incidents and escalate issues to the appropriate support level when necessary.
* Manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements.
* Ensure Disaster Recovery (DR) and manual redundancy failover capabilities.
* Provide regular service management reports to keep clients informed.
* Follow ITIL processes and Integrated Service Level Management best practices.
**Required technical and professional expertise**
* Strong experience in system administration, infrastructure management, and cloud computing.
* Proficiency in infrastructure as code tools like Ansible and Terraform.
* Experience with DevOps practices and tools.
* Strong knowledge of load balancing, CDN options, and cloud vendors (e.g., Azure).
* Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.).
* Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes).
* Strong troubleshooting and problem-solving skills.
* Experience with ITIL processes and service management. Excellent communication and reporting skills.
**Preferred technical and professional experience**
* Experience with AI/ML workloads and infrastructure.
* Knowledge of cybersecurity best practices and threat mitigation.
* Familiarity with multiple cloud vendors (e.g., AWS, GCP, Azure).
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
0
Infrastructure Specialist - System Administrator
Leicester, East Midlands
IBM
Posted 7 days ago
Job Viewed
Job Description
**Introduction**
At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK.
A career in IBM CIC means you'll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.
Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We offer:
* Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
* Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
* Feedback and checkpoints throughout the year
* Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
* A culture where your ideas for growth and innovation are always welcome
* Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
* Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
* More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
* Opportunity to work on cutting-edge AI projects and contribute to the development of our AI Lab platform.
* Collaborative and dynamic work environment.
* Professional growth and development opportunities.
If you're a motivated and experienced System Administrator looking for a new challenge, we'd love to hear from you!
**Your role and responsibilities**
We're seeking an experienced Infrastructure Specialist - System Administrator to join our AI Lab team. As a key member of our infrastructure team, you'll be responsible for designing, building, and maintaining our cloud-based platform to support the development and hosting of AI services. Your expertise will be crucial in ensuring the seamless operation of our applications, DevOps, middleware, security, and infrastructure components.
Key Responsibilities:
* Provide 24/7 technical support for cloud-based solutions, ensuring high availability and performance across various applications and infrastructure components.
* Design, build, and maintain infrastructure and configuration as code using tools like Ansible and Terraform.
* Administer Dev, Test, and Production environments hosted on Windows, Linux, and Unix servers.
* Ensure the security and integrity of our systems against cybersecurity threats.
* Troubleshoot and resolve technical issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems.
* Install and configure databases such as MYSQL, MSSQL, PostgreSQL, and others.
* Implement load balancing and CDN solutions using multiple cloud vendors (e.g., Azure Load Balancer and Application Gateway).
* Support the installation and maintenance of a logging cluster using Logstash, ElasticSearch, and Kibana.
* Perform initial analysis on incidents and escalate issues to the appropriate support level when necessary.
* Manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements.
* Ensure Disaster Recovery (DR) and manual redundancy failover capabilities.
* Provide regular service management reports to keep clients informed.
* Follow ITIL processes and Integrated Service Level Management best practices.
**Required technical and professional expertise**
* Strong experience in system administration, infrastructure management, and cloud computing.
* Proficiency in infrastructure as code tools like Ansible and Terraform.
* Experience with DevOps practices and tools.
* Strong knowledge of load balancing, CDN options, and cloud vendors (e.g., Azure).
* Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.).
* Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes).
* Strong troubleshooting and problem-solving skills.
* Experience with ITIL processes and service management. Excellent communication and reporting skills.
**Preferred technical and professional experience**
* Experience with AI/ML workloads and infrastructure.
* Knowledge of cybersecurity best practices and threat mitigation.
* Familiarity with multiple cloud vendors (e.g., AWS, GCP, Azure).
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK.
A career in IBM CIC means you'll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.
Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We offer:
* Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
* Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
* Feedback and checkpoints throughout the year
* Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
* A culture where your ideas for growth and innovation are always welcome
* Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
* Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
* More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
* Opportunity to work on cutting-edge AI projects and contribute to the development of our AI Lab platform.
* Collaborative and dynamic work environment.
* Professional growth and development opportunities.
If you're a motivated and experienced System Administrator looking for a new challenge, we'd love to hear from you!
**Your role and responsibilities**
We're seeking an experienced Infrastructure Specialist - System Administrator to join our AI Lab team. As a key member of our infrastructure team, you'll be responsible for designing, building, and maintaining our cloud-based platform to support the development and hosting of AI services. Your expertise will be crucial in ensuring the seamless operation of our applications, DevOps, middleware, security, and infrastructure components.
Key Responsibilities:
* Provide 24/7 technical support for cloud-based solutions, ensuring high availability and performance across various applications and infrastructure components.
* Design, build, and maintain infrastructure and configuration as code using tools like Ansible and Terraform.
* Administer Dev, Test, and Production environments hosted on Windows, Linux, and Unix servers.
* Ensure the security and integrity of our systems against cybersecurity threats.
* Troubleshoot and resolve technical issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems.
* Install and configure databases such as MYSQL, MSSQL, PostgreSQL, and others.
* Implement load balancing and CDN solutions using multiple cloud vendors (e.g., Azure Load Balancer and Application Gateway).
* Support the installation and maintenance of a logging cluster using Logstash, ElasticSearch, and Kibana.
* Perform initial analysis on incidents and escalate issues to the appropriate support level when necessary.
* Manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements.
* Ensure Disaster Recovery (DR) and manual redundancy failover capabilities.
* Provide regular service management reports to keep clients informed.
* Follow ITIL processes and Integrated Service Level Management best practices.
**Required technical and professional expertise**
* Strong experience in system administration, infrastructure management, and cloud computing.
* Proficiency in infrastructure as code tools like Ansible and Terraform.
* Experience with DevOps practices and tools.
* Strong knowledge of load balancing, CDN options, and cloud vendors (e.g., Azure).
* Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.).
* Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes).
* Strong troubleshooting and problem-solving skills.
* Experience with ITIL processes and service management. Excellent communication and reporting skills.
**Preferred technical and professional experience**
* Experience with AI/ML workloads and infrastructure.
* Knowledge of cybersecurity best practices and threat mitigation.
* Familiarity with multiple cloud vendors (e.g., AWS, GCP, Azure).
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
1
Infrastructure Specialist - System Administrator
London, London
IBM
Posted 7 days ago
Job Viewed
Job Description
**Introduction**
At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK.
A career in IBM CIC means you'll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.
Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We offer:
* Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
* Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
* Feedback and checkpoints throughout the year
* Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
* A culture where your ideas for growth and innovation are always welcome
* Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
* Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
* More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
* Opportunity to work on cutting-edge AI projects and contribute to the development of our AI Lab platform.
* Collaborative and dynamic work environment.
* Professional growth and development opportunities.
If you're a motivated and experienced System Administrator looking for a new challenge, we'd love to hear from you!
**Your role and responsibilities**
We're seeking an experienced Infrastructure Specialist - System Administrator to join our AI Lab team. As a key member of our infrastructure team, you'll be responsible for designing, building, and maintaining our cloud-based platform to support the development and hosting of AI services. Your expertise will be crucial in ensuring the seamless operation of our applications, DevOps, middleware, security, and infrastructure components.
Key Responsibilities:
* Provide 24/7 technical support for cloud-based solutions, ensuring high availability and performance across various applications and infrastructure components.
* Design, build, and maintain infrastructure and configuration as code using tools like Ansible and Terraform.
* Administer Dev, Test, and Production environments hosted on Windows, Linux, and Unix servers.
* Ensure the security and integrity of our systems against cybersecurity threats.
* Troubleshoot and resolve technical issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems.
* Install and configure databases such as MYSQL, MSSQL, PostgreSQL, and others.
* Implement load balancing and CDN solutions using multiple cloud vendors (e.g., Azure Load Balancer and Application Gateway).
* Support the installation and maintenance of a logging cluster using Logstash, ElasticSearch, and Kibana.
* Perform initial analysis on incidents and escalate issues to the appropriate support level when necessary.
* Manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements.
* Ensure Disaster Recovery (DR) and manual redundancy failover capabilities.
* Provide regular service management reports to keep clients informed.
* Follow ITIL processes and Integrated Service Level Management best practices.
**Required technical and professional expertise**
* Strong experience in system administration, infrastructure management, and cloud computing.
* Proficiency in infrastructure as code tools like Ansible and Terraform.
* Experience with DevOps practices and tools.
* Strong knowledge of load balancing, CDN options, and cloud vendors (e.g., Azure).
* Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.).
* Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes).
* Strong troubleshooting and problem-solving skills.
* Experience with ITIL processes and service management. Excellent communication and reporting skills.
**Preferred technical and professional experience**
* Experience with AI/ML workloads and infrastructure.
* Knowledge of cybersecurity best practices and threat mitigation.
* Familiarity with multiple cloud vendors (e.g., AWS, GCP, Azure).
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK.
A career in IBM CIC means you'll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.
Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We offer:
* Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
* Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
* Feedback and checkpoints throughout the year
* Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
* A culture where your ideas for growth and innovation are always welcome
* Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
* Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
* More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
* Opportunity to work on cutting-edge AI projects and contribute to the development of our AI Lab platform.
* Collaborative and dynamic work environment.
* Professional growth and development opportunities.
If you're a motivated and experienced System Administrator looking for a new challenge, we'd love to hear from you!
**Your role and responsibilities**
We're seeking an experienced Infrastructure Specialist - System Administrator to join our AI Lab team. As a key member of our infrastructure team, you'll be responsible for designing, building, and maintaining our cloud-based platform to support the development and hosting of AI services. Your expertise will be crucial in ensuring the seamless operation of our applications, DevOps, middleware, security, and infrastructure components.
Key Responsibilities:
* Provide 24/7 technical support for cloud-based solutions, ensuring high availability and performance across various applications and infrastructure components.
* Design, build, and maintain infrastructure and configuration as code using tools like Ansible and Terraform.
* Administer Dev, Test, and Production environments hosted on Windows, Linux, and Unix servers.
* Ensure the security and integrity of our systems against cybersecurity threats.
* Troubleshoot and resolve technical issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems.
* Install and configure databases such as MYSQL, MSSQL, PostgreSQL, and others.
* Implement load balancing and CDN solutions using multiple cloud vendors (e.g., Azure Load Balancer and Application Gateway).
* Support the installation and maintenance of a logging cluster using Logstash, ElasticSearch, and Kibana.
* Perform initial analysis on incidents and escalate issues to the appropriate support level when necessary.
* Manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements.
* Ensure Disaster Recovery (DR) and manual redundancy failover capabilities.
* Provide regular service management reports to keep clients informed.
* Follow ITIL processes and Integrated Service Level Management best practices.
**Required technical and professional expertise**
* Strong experience in system administration, infrastructure management, and cloud computing.
* Proficiency in infrastructure as code tools like Ansible and Terraform.
* Experience with DevOps practices and tools.
* Strong knowledge of load balancing, CDN options, and cloud vendors (e.g., Azure).
* Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.).
* Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes).
* Strong troubleshooting and problem-solving skills.
* Experience with ITIL processes and service management. Excellent communication and reporting skills.
**Preferred technical and professional experience**
* Experience with AI/ML workloads and infrastructure.
* Knowledge of cybersecurity best practices and threat mitigation.
* Familiarity with multiple cloud vendors (e.g., AWS, GCP, Azure).
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
2
Specialist
Dartington, South West
i-Jobs
Posted 16 days ago
Job Viewed
Job Description
Specialist
Location: Follaton House, TQ9 5NE
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 123.65 per day
Job Ref: (phone number removed)
Responsibilities
Qualifications
DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Location: Follaton House, TQ9 5NE
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 123.65 per day
Job Ref: (phone number removed)
Responsibilities
- Act as a senior case worker for customers approaching as homeless or in housing need, handling complex cases and ensuring accurate decision-making. li>Support the team leader in developing the team's knowledge base and experience, demonstrating excellent knowledge of housing law and best practices.
- Lead on specialist areas alongside other senior officers and represent the council in multi-agency and/or Devon-wide focused work streams.
- Provide a comprehensive housing advice service by exploring housing options in detail, advocating on customers’ behalf, offering mediation, attending court hearings, or referring to other specialist agencies as appropriate. < i>Conduct thorough investigations for applicants presenting as homeless or threatened with homelessness, making formal homelessness decisions on behalf of the Council.
- Develop and maintain a high level of knowledge of tenancy rights, welfare, and benefits options, ensuring a holistic approach to addressing homelessness and housing needs.
- Act as a senior point of contact for the team and provide case supervision when needed to support the team leader.
- Monitor and oversee the effective use of any funds available for preventing homelessness, ensuring affordable repayment plans are made and funds are used within current policies.
- Arrange and attend multi-agency meetings, representing the Council in discussing clients and their circumstances, particularly in relation to safeguarding and child protection.
- Lead on one or more specialism areas to facilitate effective knowledge sharing and decision-making accuracy within the team.
- Promote the benefits of digital and self-service channels to all customers.
- Keep clear file notes of all customer contact and provide concise written reports and chronologies for management when requested.
- Ensure all data is held in compliance with data protection and GDPR requirements.
- Undertake any other relevant duties within the scope and grade of the post as required by the Head of Housing.
Qualifications
- Educated to A Level standard or equivalent or qualified by strong relevant experience.
- Relevant qualification or qualified by track record of relevant experience.
- A good knowledge of support work practices.
- 2 years’ experience of working for a Local Authority since the implementation of the Homeless Reduction Act. < i>An excellent understanding of the Housing Act 1996 (as amended).
- Knowledge of local and national grants and benevolent funds.
- A good understanding of the Equalities legislation, policy, and procedures.
- Knowledge of benefits and universal credit systems.
- Experience of providing support to individuals with chaotic support needs.
- Experience of working with people who are homeless or at risk of homelessness.
- An excellent understanding of professional boundaries.
- Experience of keeping detailed records.
- Experience of developing and implementing tailored support plans.
- Proactive with a commitment to providing excellent customer service.
- High level of organisational and administrative skills.
- Ability to prioritise, meet deadlines, and work effectively under pressure.
- Good communication skills both written and verbal.
- Problem-solving skills.
- Committed to high standards of performance and quality.
- Team working skills.
- Flexible and resourceful.
- Proficient in relevant IT applications and able to exploit the use of new technology.
- Ability to present complex issues to vulnerable people.
- Able to work with teams across an organisation to improve service.
- Flexible to undertake out-of-hours work as required.
- Willingness to work within the Councils’ Impact Behavioural Framework. < i>Willingness to develop skills and knowledge in other areas to provide flexibility within the service.
- An engaging, enthusiastic, and positive manner with a strong “can do” approach.
DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
This advertiser has chosen not to accept applicants from your region.
3
Specialist
Dartington, South West
i-Jobs
Posted today
Job Viewed
Job Description
Specialist
Location: Follaton House, TQ9 5NE
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 123.65 per day
Job Ref: (phone number removed)
Responsibilities
Qualifications
DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Location: Follaton House, TQ9 5NE
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 123.65 per day
Job Ref: (phone number removed)
Responsibilities
- Act as a senior case worker for customers approaching as homeless or in housing need, handling complex cases and ensuring accurate decision-making. li>Support the team leader in developing the team's knowledge base and experience, demonstrating excellent knowledge of housing law and best practices.
- Lead on specialist areas alongside other senior officers and represent the council in multi-agency and/or Devon-wide focused work streams.
- Provide a comprehensive housing advice service by exploring housing options in detail, advocating on customers’ behalf, offering mediation, attending court hearings, or referring to other specialist agencies as appropriate. < i>Conduct thorough investigations for applicants presenting as homeless or threatened with homelessness, making formal homelessness decisions on behalf of the Council.
- Develop and maintain a high level of knowledge of tenancy rights, welfare, and benefits options, ensuring a holistic approach to addressing homelessness and housing needs.
- Act as a senior point of contact for the team and provide case supervision when needed to support the team leader.
- Monitor and oversee the effective use of any funds available for preventing homelessness, ensuring affordable repayment plans are made and funds are used within current policies.
- Arrange and attend multi-agency meetings, representing the Council in discussing clients and their circumstances, particularly in relation to safeguarding and child protection.
- Lead on one or more specialism areas to facilitate effective knowledge sharing and decision-making accuracy within the team.
- Promote the benefits of digital and self-service channels to all customers.
- Keep clear file notes of all customer contact and provide concise written reports and chronologies for management when requested.
- Ensure all data is held in compliance with data protection and GDPR requirements.
- Undertake any other relevant duties within the scope and grade of the post as required by the Head of Housing.
Qualifications
- Educated to A Level standard or equivalent or qualified by strong relevant experience.
- Relevant qualification or qualified by track record of relevant experience.
- A good knowledge of support work practices.
- 2 years’ experience of working for a Local Authority since the implementation of the Homeless Reduction Act. < i>An excellent understanding of the Housing Act 1996 (as amended).
- Knowledge of local and national grants and benevolent funds.
- A good understanding of the Equalities legislation, policy, and procedures.
- Knowledge of benefits and universal credit systems.
- Experience of providing support to individuals with chaotic support needs.
- Experience of working with people who are homeless or at risk of homelessness.
- An excellent understanding of professional boundaries.
- Experience of keeping detailed records.
- Experience of developing and implementing tailored support plans.
- Proactive with a commitment to providing excellent customer service.
- High level of organisational and administrative skills.
- Ability to prioritise, meet deadlines, and work effectively under pressure.
- Good communication skills both written and verbal.
- Problem-solving skills.
- Committed to high standards of performance and quality.
- Team working skills.
- Flexible and resourceful.
- Proficient in relevant IT applications and able to exploit the use of new technology.
- Ability to present complex issues to vulnerable people.
- Able to work with teams across an organisation to improve service.
- Flexible to undertake out-of-hours work as required.
- Willingness to work within the Councils’ Impact Behavioural Framework. < i>Willingness to develop skills and knowledge in other areas to provide flexibility within the service.
- An engaging, enthusiastic, and positive manner with a strong “can do” approach.
DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
London, London
£35000 - £40000 Annually
Platform Recruitment
Posted 12 days ago
Job Viewed
Job Description
Customer Service & Technical Support Specialist - London - £40k
Platform Recruitment have partnered with a fast-growing clean energy company. They are looking for a customer support specialist to help customers with installation, troubleshooting, and ongoing maintenance while contributing to system improvements.
Key Responsibilities:
- p>Provide first-line support for customers and installers.
-
Troubleshoot and resolve system issues.
-
Deploy software updates and gather insights for the tech team.
-
Collaborate on improving customer and installer portals.
Key skills:
- Strong communication and problem-solving skills.
-
Basic knowledge of electrical systems/electronics.
-
Passion for tech, clean energy, and customer service.
-
Experience with Linux, Raspberry Pi, Python, or shell scripting would be desirable.
If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
EC1 London, London
Platform Recruitment
Posted today
Job Viewed
Job Description
Customer Service & Technical Support Specialist - London - £40k
Platform Recruitment have partnered with a fast-growing clean energy company. They are looking for a customer support specialist to help customers with installation, troubleshooting, and ongoing maintenance while contributing to system improvements.
Key Responsibilities:
- p>Provide first-line support for customers and installers.
-
Troubleshoot and resolve system issues.
-
Deploy software updates and gather insights for the tech team.
-
Collaborate on improving customer and installer portals.
Key skills:
- Strong communication and problem-solving skills.
-
Basic knowledge of electrical systems/electronics.
-
Passion for tech, clean energy, and customer service.
-
Experience with Linux, Raspberry Pi, Python, or shell scripting would be desirable.
If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Specialist
Birmingham, West Midlands
Resideo
Posted 7 days ago
Job Viewed
Job Description
ADI Snap One now have the opportunity for a Technical Support Specialist to join our global Technical Support team. The role is based in the UK on a remote/home-based contract working 9:00am - 5:30pm Friday - Tuesday.
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
Greater Manchester, North West
Resideo
Posted 7 days ago
Job Viewed
Job Description
ADI Snap One now have the opportunity for a Technical Support Specialist to join our global Technical Support team. The role is based in the UK on a remote/home-based contract working 9:00am - 5:30pm Friday - Tuesday.
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
London, London
Resideo
Posted 7 days ago
Job Viewed
Job Description
ADI Snap One now have the opportunity for a Technical Support Specialist to join our global Technical Support team. The role is based in the UK on a remote/home-based contract working 9:00am - 5:30pm Friday - Tuesday.
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
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