47,516 Bt Group jobs in the United Kingdom

We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.

Technical Support advisor Salary: 27,500

Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)

Technical Support advisor company benefits:

-20 Days holiday +

• To troubleshoot and resolve complex issues and escalations - 2nd level support 
• To liaising online  and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
• Acting as a first point of contact for customer calls
• Use the internal system to log and update calls
• To support with software related issues
• Providing regular updates when required to relevant parties- both internally and to customers
• Acting as an escalation point to resolve and troubleshoot complex issues
• Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
• Participate in both functional and technical training
• Documenting all aspects of the work using the internal system
• Collaborate with 3rd party supplier
• To participate with client monthly meetings and reviews 
• To provide support to customers from start to completion
• Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
• Support with the roll out of new software/hardware releases

• 2 years + in technical helpdesk support role. 
• To be self-motivated and a contributing member of the team
• Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
• Good time management.
• Ability to work under pressure.
• NVQ1/GCSEs and above (or equivalent) in key competencies
• Excellent Customer Service Skills
• Technical skills in SQL and database management. (preferred)
• Good understanding of

We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.

Technical Support advisor Salary: 27,500

Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)

Technical Support advisor company benefits:

-20 Days holiday +

• Answer inbound customer calls and messages across all areas (technical, sales, billing, general enquiries)
• Provide Level 1 technical support (internet, Wi-Fi, router setup, basic troubleshooting)
• Log, manage, and resolve support tickets accurately
• Support new and existing customers with product information,

Technical Support/Customer Service Executive at everyLIFE Technologies

Salary: £26,000 per annum, increasing to £26,500 following successful completion of 6-month probationary period. Plus paid on-call.

Position Type: Permanent.

Location: Hybrid, Farnborough head office and Remote.

Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’.

Working Hours: Full time

Start date: ASAP

Reporting to: Head of Customer Experience

Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. We are looking for a technical Customer Service Executive to support our growing customer base. The Customer Service team are a multi-disciplined, technical and customer-driven team delivering excellent service.

You will:

• Ensure customers receive an easy, memorable, and valued service via email, telephone and in- product conversations.
• Seek to understand how customers use our products, and proactively offer guidance to customers on how to get the best use and value from our suite of products.
• Be a natural problem-solver.
• Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries.
• Provide emergency support out of hours on a rotational basis (after initial onboarding period).
• Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems.
• Work with connected technology providers to effectively implement integrated solutions or solve problems effecting customers.
• Research and understand app log files and identify user behaviour to help diagnose an issue.
• Document and share workarounds or key steps on how to use features via our Help and Support Centre and to wider customer facing teams.

You have:

• The skillset to follow up with customers and deliver timely updates on tickets and cases.
• Willingness to contribute ideas, innovation and team spirit.
• The ability to see challenges instead of problems.
• Experience of working in a high performing busy team.
• A desire to increase your technical knowledge.
• A logical approach, with good judgment to ensure the appropriate customer outcome.
• Initiative to resolve customer issues and provide an exceptional service.
• The ability to manage a varied workload.

You may have:

• Experience or interest in the Care industry.
• An inclination to keep up with news and developments within technology and social care.
• Experience using Salesforce, Intercom and Jira.
• An ambition to continuously grow and develop.

Why join everyLIFE?

Be part of a team that is transforming the UK care industry . If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you!

Our mission is to create effective tools and services that release the potential of care teams.

Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be.

We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day!

Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do.

Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information.

If you have any questions, or to apply with your CV, please email

Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.

• Leading, coaching, and motivating a team of customer service and technical support representatives.
• Overseeing the resolution of customer inquiries, complaints, and technical issues across multiple channels (phone, email, chat, social media).
• Developing and implementing best practices for customer service and technical support processes.
• Ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded.
• Training new team members and providing ongoing development for the existing team.
• Monitoring customer feedback and identifying areas for improvement in products and services.
• Troubleshooting technical problems with software or hardware and providing effective solutions.
• Escalating complex issues to appropriate departments and ensuring timely resolution.
• Maintaining accurate customer records and documenting support interactions.
• Contributing to the development of knowledge base articles and support documentation.