3,581 Technical Support Specialist jobs in the United Kingdom
Customer Service & Technical Support Specialist
Posted today
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Customer Service & Technical Support Specialist
Posted 10 days ago
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Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to software, hardware, and services.
- Provide clear and concise solutions to customer problems, escalating complex issues when necessary.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Maintain a high level of product knowledge and stay updated on new features and updates.
- Assist customers with account management, billing inquiries, and general product usage.
- Identify recurring issues and provide feedback to the product development team for potential improvements.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Build rapport with customers, fostering loyalty and satisfaction.
- Meet and exceed key performance indicators (KPIs) related to customer satisfaction, response times, and resolution rates.
- Collaborate with internal teams to ensure seamless customer support.
- Previous experience in a customer service or technical support role is essential.
- Strong technical aptitude and ability to understand and explain technical concepts.
- Excellent communication, active listening, and problem-solving skills.
- Patience, empathy, and a customer-centric approach.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience with (Specify relevant software/product type, e.g., SaaS platforms, hardware diagnostics) is a plus.
- High school diploma or equivalent; further education or certifications are advantageous.
- A genuine passion for helping people and resolving issues.
Customer Service & Technical Support Specialist
Posted 10 days ago
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues with software applications, identifying root causes.
- Guide customers through product setup, configuration, and usage.
- Escalate complex technical issues to relevant internal teams (e.g., development, engineering) when necessary.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Develop and maintain a deep understanding of the company's software products and services.
- Contribute to the creation and improvement of support documentation, FAQs, and knowledge base articles.
- Identify opportunities to enhance the customer experience and product usability.
- Provide feedback to product development teams based on customer insights and trends.
- Meet or exceed key performance indicators (KPIs) for customer satisfaction, response times, and resolution rates.
Required Qualifications and Skills:
- Proven experience in a customer service or technical support role, preferably within the software or tech industry.
- Strong understanding of common software applications and operating systems.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Proficiency with helpdesk and CRM software (e.g., Zendesk, Salesforce).
- A patient, empathetic, and customer-focused attitude.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Team player with the ability to work independently and collaboratively in a hybrid setting.
- A genuine interest in technology and a willingness to learn new products.
- Flexibility to work shifts as required, including potential evenings or weekends, to cover service hours.
This role provides a fantastic opportunity to grow your career in technical support with a forward-thinking company based in Glasgow . You will receive comprehensive training and support, along with a competitive salary and benefits package. Become a vital part of our client's success by delivering outstanding customer experiences.
Customer Service & Technical Support Specialist
Posted 10 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide first-line technical support to customers via email, chat, and phone.
- Troubleshoot and resolve software application issues, identifying root causes.
- Guide customers through product features, functionalities, and best practices.
- Manage and prioritize incoming support tickets, ensuring timely resolution.
- Escalate complex technical problems to appropriate internal teams (e.g., Development, QA).
- Contribute to the creation and maintenance of the customer knowledge base and FAQ documentation.
- Gather customer feedback and relay insights to product development teams.
- Ensure a high level of customer satisfaction through proactive and effective support.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Stay up-to-date with product updates, new features, and technical documentation.
- Proven experience in a customer service or technical support role, preferably in the software industry.
- Strong understanding of software applications and IT troubleshooting techniques.
- Excellent verbal and written communication skills, with the ability to articulate technical information clearly.
- Proficiency in using helpdesk software and CRM systems.
- Ability to work independently and manage time effectively in a remote environment.
- Patient, empathetic, and customer-centric approach.
- Strong problem-solving and analytical skills.
- Experience with SaaS products is highly desirable.
- Familiarity with (Specific software/tools relevant to the fictional client) is a plus.
- A proactive attitude towards learning and continuous improvement.
Customer Service & Technical Support Specialist
Posted 14 days ago
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Job Description
Key Responsibilities:
- Provide first-line technical support to customers via multiple channels, including email, live chat, and phone.
- Troubleshoot and diagnose software and hardware issues, guiding users through step-by-step solutions.
- Escalate complex issues to senior technical teams when necessary, ensuring clear documentation and follow-up.
- Maintain a deep understanding of our product suite, including features, functionalities, and common user issues.
- Document customer interactions, technical issues, and resolutions accurately within the support ticketing system.
- Contribute to the knowledge base by creating and updating support articles, FAQs, and troubleshooting guides.
- Identify trends in customer issues and provide feedback to the product development and quality assurance teams.
- Proactively engage with customers to ensure their needs are met and their experience is positive.
- Adhere to service level agreements (SLAs) and maintain high standards of customer service.
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
- Proven experience in a customer service or technical support role, preferably within the technology sector.
- Strong understanding of common software and hardware troubleshooting techniques.
- Excellent communication (written and verbal) and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric approach.
- Proficiency in using support ticketing systems (e.g., Zendesk, Intercom) and CRM software.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- A proactive learner with a keen interest in technology.
- Ability to work independently and as part of a remote team.
- Basic understanding of networking concepts is a plus.
Customer Service & Technical Support Specialist
Posted 17 days ago
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In this role, you will be the first point of contact for customers seeking assistance with our products and services. You will handle inquiries via phone, email, and chat, providing timely and accurate solutions to technical issues and general customer service queries. A key aspect of this role involves diagnosing technical problems, guiding customers through troubleshooting steps, and escalating complex issues to the appropriate internal teams when necessary. Building strong customer relationships and ensuring a positive support experience are paramount.
Key responsibilities include:
- Responding to customer inquiries and resolving issues via phone, email, and live chat.
- Providing first-line technical support for our product suite, diagnosing and troubleshooting common problems.
- Guiding customers through setup, usage, and maintenance of our products.
- Escalating unresolved technical issues to senior support staff or relevant departments, providing clear documentation.
- Maintaining detailed records of customer interactions and resolutions in our CRM system.
- Educating customers on product features and best practices.
- Identifying trends in customer inquiries and reporting them to management for product improvement.
- Collaborating with sales and product development teams to enhance the customer experience.
- Achieving key performance indicators (KPIs) for response times, resolution rates, and customer satisfaction.
- Participating in ongoing training to stay updated on product knowledge and support procedures.
- Contributing to the development of knowledge base articles and FAQs.
The ideal candidate will have at least 2 years of experience in a customer service or technical support role, preferably within the tech industry. Strong communication, active listening, and interpersonal skills are essential. You should possess excellent problem-solving abilities and a methodical approach to troubleshooting. Familiarity with CRM software and ticketing systems is required. A technical aptitude and the ability to explain complex information in a clear and concise manner are crucial. This role is based in London and requires a commitment to both remote and in-office working.
Customer Service & Technical Support Specialist
Posted 19 days ago
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Job Description
Your responsibilities will include troubleshooting technical issues, guiding customers through setup and usage procedures, and resolving complex problems efficiently. You will maintain detailed records of customer interactions, technical issues, and resolutions in our CRM system. Collaborating closely with the engineering and product development teams to escalate bugs and provide feedback on product improvements will be a key part of your role. You will also contribute to the development and maintenance of our knowledge base, creating helpful articles and FAQs to empower customers.
The Customer Service & Technical Support Specialist will be responsible for ensuring customer satisfaction by delivering accurate, timely, and friendly support. You will proactively identify customer needs and offer solutions that enhance their experience. The ability to explain technical concepts in a clear and understandable manner to non-technical users is essential. This role requires a commitment to continuous learning, staying up-to-date with product updates and technical advancements. You should be adaptable, capable of handling multiple inquiries simultaneously, and possess a strong sense of ownership in resolving customer issues. A passion for helping others and a commitment to excellence in customer service are paramount.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Minimum of 3 years of experience in customer service and technical support, preferably in a technology-related industry.
- Proven ability to troubleshoot and resolve technical issues effectively.
- Excellent verbal and written communication skills, with strong active listening abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Strong interpersonal skills and a customer-centric approach.
- Experience with (mention specific relevant technologies/software, e.g., cloud platforms, specific software applications) is highly desirable.
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About the latest Technical support specialist Jobs in United Kingdom !
Customer Service & Technical Support Specialist
Posted 19 days ago
Job Viewed
Job Description
Customer Service & Technical Support Specialist
Posted 19 days ago
Job Viewed
Job Description
Key responsibilities include responding to customer inquiries via phone, email, and live chat, providing timely and accurate information about products and services. You will be tasked with diagnosing and resolving technical problems, guiding customers through troubleshooting steps, and escalating complex issues to the appropriate internal teams when necessary. Maintaining detailed records of customer interactions and resolutions in the CRM system is crucial. You will also contribute to the development of knowledge base articles and FAQs to empower customers and reduce support volume. Proactively identifying trends in customer issues and providing feedback to product development teams to improve user experience will be a key aspect of the role.
The successful candidate should have prior experience in a customer service or technical support role, ideally within a fast-paced environment. A strong understanding of common software applications and a willingness to learn new technologies are essential. Excellent verbal and written communication skills are a must, along with strong problem-solving abilities and a customer-centric approach. The ability to multitask and manage time effectively is important. This hybrid role offers a blend of in-office collaboration and remote flexibility. Join a supportive team dedicated to delivering outstanding customer experiences and contributing to the company's success through excellent service and technical assistance.
Customer Service & Technical Support Specialist
Posted 19 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network issues for customers.
- Guide customers through product setup, installation, and usage.
- Accurately document customer interactions, issues, and resolutions in the CRM system.
- Escalate complex technical issues to higher-level support teams when necessary.
- Identify recurring technical problems and provide feedback to the product development team.
- Maintain up-to-date knowledge of company products and services.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Achieve and exceed customer satisfaction targets.
- Build strong relationships with customers by providing timely and effective support.
Required Qualifications:
- Proven experience in a customer service and/or technical support role.
- Strong understanding of common operating systems (Windows, macOS) and networking concepts.
- Excellent troubleshooting and problem-solving skills.
- Exceptional written and verbal communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- A patient, empathetic, and customer-centric attitude.
- Experience with (mention a specific relevant technology, e.g., cloud platforms, SaaS applications) is a plus.
This is a fantastic opportunity for a motivated individual to join a supportive team and grow their career in technical customer support, with the added benefit of remote flexibility.