Explore technical support specialist roles, where you'll provide crucial assistance to users, resolving technical issues and ensuring smooth operations. These positions require strong problem-solving skills, excellent communication, and a solid understanding of various technologies. You will be working with hardware, software, and network systems, diagnosing problems, and implementing solutions. 3,581 Technical Support Specialist jobs in the United Kingdom
Customer Service & Technical Support Specialist
PL1 1 Plymouth, South West
£25000 Annually
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Posted today
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Job Description
Our client is looking for a dedicated and technically proficient Customer Service & Technical Support Specialist to join their responsive support team. This role will involve providing first-line technical assistance and exceptional customer service to users of our client's software products and services. You will be responsible for troubleshooting a wide range of technical issues, guiding customers through setup and configuration, and resolving problems efficiently and effectively via phone, email, and live chat. A key aspect of this role involves clearly documenting customer interactions, identifying recurring issues, and escalating complex problems to higher-level support or development teams. The ideal candidate will possess strong analytical and problem-solving skills, coupled with excellent communication and interpersonal abilities. A patient and empathetic demeanor is crucial when interacting with customers who may be experiencing technical difficulties. While the position is based in **Plymouth, Devon, UK**, it is offered as a fully remote role, providing the flexibility to work from home. Successful candidates will require a reliable internet connection and a dedicated workspace. Familiarity with common operating systems, software applications, and basic networking concepts is essential. Previous experience in a customer support or technical helpdesk environment is highly desirable. This is an excellent opportunity for an individual passionate about technology and customer satisfaction to contribute to a growing company and develop their skills in a supportive, remote-first environment.
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Customer Service & Technical Support Specialist
BS1 4BS Bristol, South West
£28000 Annually
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Posted 10 days ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Service & Technical Support Specialist to join their thriving operation in Bristol, South West England, UK . This role is crucial in providing outstanding support to customers, resolving inquiries efficiently, and ensuring a positive user experience. You will be the first point of contact for customers facing technical issues or requiring assistance with our products and services.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to software, hardware, and services.
- Provide clear and concise solutions to customer problems, escalating complex issues when necessary.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Maintain a high level of product knowledge and stay updated on new features and updates.
- Assist customers with account management, billing inquiries, and general product usage.
- Identify recurring issues and provide feedback to the product development team for potential improvements.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Build rapport with customers, fostering loyalty and satisfaction.
- Meet and exceed key performance indicators (KPIs) related to customer satisfaction, response times, and resolution rates.
- Collaborate with internal teams to ensure seamless customer support.
- Previous experience in a customer service or technical support role is essential.
- Strong technical aptitude and ability to understand and explain technical concepts.
- Excellent communication, active listening, and problem-solving skills.
- Patience, empathy, and a customer-centric approach.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience with (Specify relevant software/product type, e.g., SaaS platforms, hardware diagnostics) is a plus.
- High school diploma or equivalent; further education or certifications are advantageous.
- A genuine passion for helping people and resolving issues.
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1
Customer Service & Technical Support Specialist
G1 2DD Glasgow, Scotland
£25000 annum + shi
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Posted 10 days ago
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Job Description
Our client, a dynamic and rapidly expanding tech company, is seeking a skilled Customer Service & Technical Support Specialist to join their dedicated team in Glasgow, Scotland, UK . This hybrid role offers the perfect blend of in-office team collaboration and remote flexibility, allowing you to leverage your problem-solving abilities and customer-centric approach. You will be the primary point of contact for customers, providing exceptional support for our client's innovative software products. This involves troubleshooting technical issues, guiding users through product features, and ensuring a high level of customer satisfaction. If you have a passion for technology, excellent communication skills, and a desire to help customers succeed, this is an ideal opportunity.
Key Responsibilities:
Required Qualifications and Skills:
This role provides a fantastic opportunity to grow your career in technical support with a forward-thinking company based in Glasgow . You will receive comprehensive training and support, along with a competitive salary and benefits package. Become a vital part of our client's success by delivering outstanding customer experiences.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues with software applications, identifying root causes.
- Guide customers through product setup, configuration, and usage.
- Escalate complex technical issues to relevant internal teams (e.g., development, engineering) when necessary.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Develop and maintain a deep understanding of the company's software products and services.
- Contribute to the creation and improvement of support documentation, FAQs, and knowledge base articles.
- Identify opportunities to enhance the customer experience and product usability.
- Provide feedback to product development teams based on customer insights and trends.
- Meet or exceed key performance indicators (KPIs) for customer satisfaction, response times, and resolution rates.
Required Qualifications and Skills:
- Proven experience in a customer service or technical support role, preferably within the software or tech industry.
- Strong understanding of common software applications and operating systems.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Proficiency with helpdesk and CRM software (e.g., Zendesk, Salesforce).
- A patient, empathetic, and customer-focused attitude.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Team player with the ability to work independently and collaboratively in a hybrid setting.
- A genuine interest in technology and a willingness to learn new products.
- Flexibility to work shifts as required, including potential evenings or weekends, to cover service hours.
This role provides a fantastic opportunity to grow your career in technical support with a forward-thinking company based in Glasgow . You will receive comprehensive training and support, along with a competitive salary and benefits package. Become a vital part of our client's success by delivering outstanding customer experiences.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service & Technical Support Specialist
AB10 1AA Aberdeen, Scotland
£28000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a rapidly expanding software solutions provider, is seeking a highly skilled and customer-focused Customer Service & Technical Support Specialist to join their fully remote team. This role is integral to ensuring our clients receive exceptional support and a seamless user experience with our innovative software products. You will be the primary point of contact for customer inquiries, providing timely and accurate technical assistance, troubleshooting complex issues, and guiding users through product functionalities. Responsibilities include managing support tickets via an online portal, diagnosing software-related problems, escalating critical issues to engineering teams when necessary, and contributing to the knowledge base with FAQs and solutions. The ideal candidate possesses excellent communication skills, a patient and empathetic approach to customer interactions, and a strong aptitude for problem-solving within a technical context. A deep understanding of software applications, IT systems, and troubleshooting methodologies is crucial. You will be adept at explaining technical concepts in a clear and concise manner to both technical and non-technical users. This is a fantastic opportunity to work remotely and be part of a supportive, collaborative team dedicated to customer satisfaction and product excellence. You will play a key role in maintaining high levels of customer retention and satisfaction by providing outstanding technical support and service from anywhere in the UK. Continuous learning and adaptation to new software features and updates will be essential to excel in this dynamic role.
Key Responsibilities:
Key Responsibilities:
- Provide first-line technical support to customers via email, chat, and phone.
- Troubleshoot and resolve software application issues, identifying root causes.
- Guide customers through product features, functionalities, and best practices.
- Manage and prioritize incoming support tickets, ensuring timely resolution.
- Escalate complex technical problems to appropriate internal teams (e.g., Development, QA).
- Contribute to the creation and maintenance of the customer knowledge base and FAQ documentation.
- Gather customer feedback and relay insights to product development teams.
- Ensure a high level of customer satisfaction through proactive and effective support.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Stay up-to-date with product updates, new features, and technical documentation.
- Proven experience in a customer service or technical support role, preferably in the software industry.
- Strong understanding of software applications and IT troubleshooting techniques.
- Excellent verbal and written communication skills, with the ability to articulate technical information clearly.
- Proficiency in using helpdesk software and CRM systems.
- Ability to work independently and manage time effectively in a remote environment.
- Patient, empathetic, and customer-centric approach.
- Strong problem-solving and analytical skills.
- Experience with SaaS products is highly desirable.
- Familiarity with (Specific software/tools relevant to the fictional client) is a plus.
- A proactive attitude towards learning and continuous improvement.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service & Technical Support Specialist
BS1 4QP Bristol, South West
£28000 Annually
WhatJobs
Posted 14 days ago
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Job Description
A rapidly growing tech company based in Bristol, South West England, UK , is seeking a dedicated and technically adept Customer Service & Technical Support Specialist to join their vibrant and expanding team. This role is crucial in providing exceptional support to a diverse user base, resolving technical issues efficiently, and ensuring customer satisfaction. You will be the frontline of customer interaction, offering both troubleshooting and guidance on our innovative products and services.
Key Responsibilities:
Key Responsibilities:
- Provide first-line technical support to customers via multiple channels, including email, live chat, and phone.
- Troubleshoot and diagnose software and hardware issues, guiding users through step-by-step solutions.
- Escalate complex issues to senior technical teams when necessary, ensuring clear documentation and follow-up.
- Maintain a deep understanding of our product suite, including features, functionalities, and common user issues.
- Document customer interactions, technical issues, and resolutions accurately within the support ticketing system.
- Contribute to the knowledge base by creating and updating support articles, FAQs, and troubleshooting guides.
- Identify trends in customer issues and provide feedback to the product development and quality assurance teams.
- Proactively engage with customers to ensure their needs are met and their experience is positive.
- Adhere to service level agreements (SLAs) and maintain high standards of customer service.
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
- Proven experience in a customer service or technical support role, preferably within the technology sector.
- Strong understanding of common software and hardware troubleshooting techniques.
- Excellent communication (written and verbal) and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric approach.
- Proficiency in using support ticketing systems (e.g., Zendesk, Intercom) and CRM software.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- A proactive learner with a keen interest in technology.
- Ability to work independently and as part of a remote team.
- Basic understanding of networking concepts is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service & Technical Support Specialist
SW1A 0AA London, London
£28000 Annually
WhatJobs
Posted 17 days ago
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Job Description
Our client is seeking a proactive and customer-focused Customer Service & Technical Support Specialist to join their team in London, England, UK . This hybrid role offers a dynamic mix of working from home and in-office collaboration, providing flexibility while ensuring excellent support for our diverse customer base. We are looking for an individual with exceptional problem-solving skills and a passion for delivering outstanding service.
In this role, you will be the first point of contact for customers seeking assistance with our products and services. You will handle inquiries via phone, email, and chat, providing timely and accurate solutions to technical issues and general customer service queries. A key aspect of this role involves diagnosing technical problems, guiding customers through troubleshooting steps, and escalating complex issues to the appropriate internal teams when necessary. Building strong customer relationships and ensuring a positive support experience are paramount.
Key responsibilities include:
The ideal candidate will have at least 2 years of experience in a customer service or technical support role, preferably within the tech industry. Strong communication, active listening, and interpersonal skills are essential. You should possess excellent problem-solving abilities and a methodical approach to troubleshooting. Familiarity with CRM software and ticketing systems is required. A technical aptitude and the ability to explain complex information in a clear and concise manner are crucial. This role is based in London and requires a commitment to both remote and in-office working.
In this role, you will be the first point of contact for customers seeking assistance with our products and services. You will handle inquiries via phone, email, and chat, providing timely and accurate solutions to technical issues and general customer service queries. A key aspect of this role involves diagnosing technical problems, guiding customers through troubleshooting steps, and escalating complex issues to the appropriate internal teams when necessary. Building strong customer relationships and ensuring a positive support experience are paramount.
Key responsibilities include:
- Responding to customer inquiries and resolving issues via phone, email, and live chat.
- Providing first-line technical support for our product suite, diagnosing and troubleshooting common problems.
- Guiding customers through setup, usage, and maintenance of our products.
- Escalating unresolved technical issues to senior support staff or relevant departments, providing clear documentation.
- Maintaining detailed records of customer interactions and resolutions in our CRM system.
- Educating customers on product features and best practices.
- Identifying trends in customer inquiries and reporting them to management for product improvement.
- Collaborating with sales and product development teams to enhance the customer experience.
- Achieving key performance indicators (KPIs) for response times, resolution rates, and customer satisfaction.
- Participating in ongoing training to stay updated on product knowledge and support procedures.
- Contributing to the development of knowledge base articles and FAQs.
The ideal candidate will have at least 2 years of experience in a customer service or technical support role, preferably within the tech industry. Strong communication, active listening, and interpersonal skills are essential. You should possess excellent problem-solving abilities and a methodical approach to troubleshooting. Familiarity with CRM software and ticketing systems is required. A technical aptitude and the ability to explain complex information in a clear and concise manner are crucial. This role is based in London and requires a commitment to both remote and in-office working.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service & Technical Support Specialist
OX1 1AY Oxford, South East
£28000 Annually
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Posted 19 days ago
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Job Description
Our client is seeking a highly skilled and customer-focused Customer Service & Technical Support Specialist to join their team in Oxford, Oxfordshire, UK . This role is crucial for ensuring our customers receive outstanding support and timely resolution to their technical inquiries. You will be the first point of contact for customers experiencing issues with our products or services, providing expert assistance through various channels including phone, email, and live chat. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving within a technical context.
Your responsibilities will include troubleshooting technical issues, guiding customers through setup and usage procedures, and resolving complex problems efficiently. You will maintain detailed records of customer interactions, technical issues, and resolutions in our CRM system. Collaborating closely with the engineering and product development teams to escalate bugs and provide feedback on product improvements will be a key part of your role. You will also contribute to the development and maintenance of our knowledge base, creating helpful articles and FAQs to empower customers.
The Customer Service & Technical Support Specialist will be responsible for ensuring customer satisfaction by delivering accurate, timely, and friendly support. You will proactively identify customer needs and offer solutions that enhance their experience. The ability to explain technical concepts in a clear and understandable manner to non-technical users is essential. This role requires a commitment to continuous learning, staying up-to-date with product updates and technical advancements. You should be adaptable, capable of handling multiple inquiries simultaneously, and possess a strong sense of ownership in resolving customer issues. A passion for helping others and a commitment to excellence in customer service are paramount.
Qualifications:
Your responsibilities will include troubleshooting technical issues, guiding customers through setup and usage procedures, and resolving complex problems efficiently. You will maintain detailed records of customer interactions, technical issues, and resolutions in our CRM system. Collaborating closely with the engineering and product development teams to escalate bugs and provide feedback on product improvements will be a key part of your role. You will also contribute to the development and maintenance of our knowledge base, creating helpful articles and FAQs to empower customers.
The Customer Service & Technical Support Specialist will be responsible for ensuring customer satisfaction by delivering accurate, timely, and friendly support. You will proactively identify customer needs and offer solutions that enhance their experience. The ability to explain technical concepts in a clear and understandable manner to non-technical users is essential. This role requires a commitment to continuous learning, staying up-to-date with product updates and technical advancements. You should be adaptable, capable of handling multiple inquiries simultaneously, and possess a strong sense of ownership in resolving customer issues. A passion for helping others and a commitment to excellence in customer service are paramount.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Minimum of 3 years of experience in customer service and technical support, preferably in a technology-related industry.
- Proven ability to troubleshoot and resolve technical issues effectively.
- Excellent verbal and written communication skills, with strong active listening abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Strong interpersonal skills and a customer-centric approach.
- Experience with (mention specific relevant technologies/software, e.g., cloud platforms, specific software applications) is highly desirable.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service & Technical Support Specialist
L1 8JQ Liverpool, North West
£24000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Service & Technical Support Specialist to join their vibrant team. This role offers a hybrid working model, blending remote work flexibility with essential in-office collaboration and support. You will be the first point of contact for customers, providing exceptional support for inquiries, troubleshooting technical issues, and ensuring customer satisfaction. Your responsibilities include responding to customer queries via phone, email, and chat, diagnosing and resolving technical problems, and escalating complex issues to higher support tiers when necessary. You will also be involved in documenting customer interactions, updating knowledge base articles, and contributing to process improvement initiatives. The ideal candidate will possess excellent communication and active listening skills, with a patient and friendly demeanor. A strong aptitude for technology and the ability to explain technical concepts clearly to non-technical users are essential. Previous experience in a customer service or technical support role is highly desirable. You should be proficient in using customer support software and familiar with common IT troubleshooting techniques. This role requires you to work effectively both independently from home and collaboratively within the office environment located in Liverpool, Merseyside, UK . You will need to manage your time effectively to meet service level agreements and maintain high standards of customer care. A commitment to continuous learning and problem-solving is key to success in this position. If you are passionate about helping people and have a knack for resolving issues, this could be the perfect role for you.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service & Technical Support Specialist
CF10 1DA Cardiff, Wales
£25000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Service & Technical Support Specialist to join their growing team in Cardiff, Wales, UK . This role is essential in providing exceptional support to their customer base, resolving inquiries efficiently and effectively. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for troubleshooting technical issues.
Key responsibilities include responding to customer inquiries via phone, email, and live chat, providing timely and accurate information about products and services. You will be tasked with diagnosing and resolving technical problems, guiding customers through troubleshooting steps, and escalating complex issues to the appropriate internal teams when necessary. Maintaining detailed records of customer interactions and resolutions in the CRM system is crucial. You will also contribute to the development of knowledge base articles and FAQs to empower customers and reduce support volume. Proactively identifying trends in customer issues and providing feedback to product development teams to improve user experience will be a key aspect of the role.
The successful candidate should have prior experience in a customer service or technical support role, ideally within a fast-paced environment. A strong understanding of common software applications and a willingness to learn new technologies are essential. Excellent verbal and written communication skills are a must, along with strong problem-solving abilities and a customer-centric approach. The ability to multitask and manage time effectively is important. This hybrid role offers a blend of in-office collaboration and remote flexibility. Join a supportive team dedicated to delivering outstanding customer experiences and contributing to the company's success through excellent service and technical assistance.
Key responsibilities include responding to customer inquiries via phone, email, and live chat, providing timely and accurate information about products and services. You will be tasked with diagnosing and resolving technical problems, guiding customers through troubleshooting steps, and escalating complex issues to the appropriate internal teams when necessary. Maintaining detailed records of customer interactions and resolutions in the CRM system is crucial. You will also contribute to the development of knowledge base articles and FAQs to empower customers and reduce support volume. Proactively identifying trends in customer issues and providing feedback to product development teams to improve user experience will be a key aspect of the role.
The successful candidate should have prior experience in a customer service or technical support role, ideally within a fast-paced environment. A strong understanding of common software applications and a willingness to learn new technologies are essential. Excellent verbal and written communication skills are a must, along with strong problem-solving abilities and a customer-centric approach. The ability to multitask and manage time effectively is important. This hybrid role offers a blend of in-office collaboration and remote flexibility. Join a supportive team dedicated to delivering outstanding customer experiences and contributing to the company's success through excellent service and technical assistance.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service & Technical Support Specialist
B3 3BB Birmingham, West Midlands
£25000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Customer Service & Technical Support Specialist to join their team in **Birmingham, West Midlands, UK**. This role offers a fully remote working arrangement, allowing you to provide exceptional support from anywhere. You will be the first point of contact for customers, assisting them with product inquiries, troubleshooting technical issues, and ensuring a positive overall experience. The ideal candidate will possess excellent communication skills, a strong technical aptitude, and a passion for problem-solving.
Key Responsibilities:
Required Qualifications:
This is a fantastic opportunity for a motivated individual to join a supportive team and grow their career in technical customer support, with the added benefit of remote flexibility.
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network issues for customers.
- Guide customers through product setup, installation, and usage.
- Accurately document customer interactions, issues, and resolutions in the CRM system.
- Escalate complex technical issues to higher-level support teams when necessary.
- Identify recurring technical problems and provide feedback to the product development team.
- Maintain up-to-date knowledge of company products and services.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Achieve and exceed customer satisfaction targets.
- Build strong relationships with customers by providing timely and effective support.
Required Qualifications:
- Proven experience in a customer service and/or technical support role.
- Strong understanding of common operating systems (Windows, macOS) and networking concepts.
- Excellent troubleshooting and problem-solving skills.
- Exceptional written and verbal communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- A patient, empathetic, and customer-centric attitude.
- Experience with (mention a specific relevant technology, e.g., cloud platforms, SaaS applications) is a plus.
This is a fantastic opportunity for a motivated individual to join a supportive team and grow their career in technical customer support, with the added benefit of remote flexibility.
This advertiser has chosen not to accept applicants from your region.
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