46,244 Technical Support Specialist jobs in the United Kingdom

Our client is seeking a friendly and efficient Customer Service & Technical Support Specialist to join their dedicated support team in Plymouth, Devon, UK . This role is vital for ensuring customer satisfaction by providing timely and effective assistance with product inquiries and technical issues. You will be the first point of contact for customers, handling inbound calls, emails, and live chat inquiries with professionalism and empathy.

Key responsibilities include troubleshooting common technical problems, guiding customers through product setup and usage, and escalating complex issues to higher support tiers when necessary. You will also be responsible for logging all customer interactions accurately in the CRM system, identifying trends in customer inquiries to provide feedback to product development, and contributing to the knowledge base with helpful articles and FAQs. The ideal candidate will possess excellent communication skills, a patient and understanding demeanor, and a passion for helping others. A strong aptitude for technology and the ability to explain technical concepts clearly to non-technical users are essential.

We require candidates with previous experience in a customer service or technical support role. Familiarity with CRM systems (e.g., Salesforce, Zendesk) and helpdesk ticketing software is highly desirable. Strong problem-solving skills, excellent written and verbal communication, and the ability to multitask are crucial. A positive attitude and a commitment to delivering exceptional customer experiences are paramount. This hybrid role allows for a balance between supporting customers from the office in Plymouth and working remotely, offering a flexible and engaging work environment. Join a supportive team committed to customer success.

Our client is seeking a friendly, patient, and technically adept Customer Service & Technical Support Specialist to join their dedicated team. This fully remote role is crucial for providing exceptional support to customers, resolving inquiries efficiently, and ensuring a positive user experience with our client's products and services. You will be the first point of contact for customers, handling a variety of issues via phone, email, and chat. The ideal candidate will possess outstanding communication skills, a strong aptitude for problem-solving, and a solid understanding of common technical issues encountered by users. Your responsibilities will include troubleshooting software and hardware problems, guiding users through product setup and usage, escalating complex issues to higher technical tiers when necessary, and maintaining accurate customer interaction records. You will also contribute to the knowledge base by documenting common issues and their resolutions. This position requires a high level of empathy, patience, and a commitment to customer satisfaction. Working remotely, you will have the flexibility to manage your time effectively and contribute to a supportive virtual team environment. This is an excellent opportunity for individuals passionate about helping others and resolving technical challenges.

Responsibilities:

• Respond to customer inquiries and provide technical support via phone, email, and live chat.
• Troubleshoot and resolve customer issues related to product functionality, installation, and usage.
• Guide customers through product setup, configuration, and basic maintenance.
• Escalate complex technical problems to senior support staff or relevant departments.
• Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
• Contribute to the development and maintenance of a comprehensive knowledge base.
• Identify trends in customer issues and provide feedback to product development teams.
• Ensure customer satisfaction by providing timely, accurate, and helpful support.
• Adhere to all company policies and procedures regarding customer service and data privacy.

Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree in a relevant field is a plus.
• Minimum of 2 years of experience in customer service, technical support, or a related role.
• Proficiency in troubleshooting common software and hardware issues.
• Experience with CRM systems and ticketing software.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Demonstrated ability to work independently and effectively in a remote setting.
• Familiarity with (mention a specific type of software/product relevant to the fictional company, e.g., SaaS platforms, consumer electronics).

This position is based in Derby, Derbyshire, UK , and is offered as a fully remote role, providing excellent flexibility for the right candidate.

Our client is looking for a helpdesk support Technician, They are a very well established company based in Saltley

This will be a full time Temporary – permanent role working Monday – Friday between 8.00am – 17.00pm

Pay Rate From £12.99 plus per hour  Depending on experience

We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions.

You will ideally need to have a good understanding of computer systems , mobile devices and other technical products

Overview / To have the ability to:

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• You have experience working with customers, in either “first-line” or “second-line” support
• Ability to provide step-by-step technical help, both written and verbal

Role & Responsibilities

• Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for.
• Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients
• Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.
• Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods.
• A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products
• Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required.
• Completing administrative aspects of the role whilst striving to identify and eliminate errors.
• Install, configure, and maintain any related hardware.
• Tear down, rebuild, repair and refurbish hardware and goods for redeployment.

Key Skills Required

• You will need excellent customer service and communication skills.
• Ability to diagnose and resolve hardware, firmware and software issues relating to all products
• Be well-versed in all aspects of computer systems configuration, set up, and maintenance.
• Hands on approach to PC hardware and basic system building skills.
• Mechanical and electrical aptitude will be an advantage.
• Demonstrate analytical skills and an ability to troubleshoot and think independently.
• Knowledge of basic networking.
• Knowledge of Linux based operating systems would be advantageous but not essential
• Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products
• Performing maintenance and updates to ensure optimal software/hardware performance.

If you are fully experienced in this type of work  please apply online and one of our consultants will get back to you asap

Our client is looking for a helpdesk support Technician, They are a very well established company based in Saltley

This will be a full time Temporary – permanent role working Monday – Friday between 8.00am – 17.00pm

Pay Rate From £12.99 plus per hour  Depending on experience

We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions.

You will ideally need to have a good understanding of computer systems , mobile devices and other technical products

Overview / To have the ability to:

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• You have experience working with customers, in either “first-line” or “second-line” support
• Ability to provide step-by-step technical help, both written and verbal

Role & Responsibilities

• Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for.
• Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients
• Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.
• Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods.
• A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products
• Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required.
• Completing administrative aspects of the role whilst striving to identify and eliminate errors.
• Install, configure, and maintain any related hardware.
• Tear down, rebuild, repair and refurbish hardware and goods for redeployment.

Key Skills Required

• You will need excellent customer service and communication skills.
• Ability to diagnose and resolve hardware, firmware and software issues relating to all products
• Be well-versed in all aspects of computer systems configuration, set up, and maintenance.
• Hands on approach to PC hardware and basic system building skills.
• Mechanical and electrical aptitude will be an advantage.
• Demonstrate analytical skills and an ability to troubleshoot and think independently.
• Knowledge of basic networking.
• Knowledge of Linux based operating systems would be advantageous but not essential
• Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products
• Performing maintenance and updates to ensure optimal software/hardware performance.

If you are fully experienced in this type of work  please apply online and one of our consultants will get back to you asap

About the Business:
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About our Team:
Our core team consists of 4 members in the UK and 4 in France. We are part of a global infrastructure and operations organization with more than 300 staff distributed worldwide . We pride ourselves on being a friendly, approachable, and inclusive team. Collaboration and support are at the heart of how we work, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute.
About the Role:
Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyse laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency.
Responsibilities:
+ Provid e technical support in person and remotely to troubleshoot and support laptop, operating system, software , printer, mobile device & user education issues
+ Proactive monitoring of laptops to identify machines in poor health , analyse where the issue lies , and f ind a resolution to increase laptop performance
+ Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures and degradation
+ Escalate prob lems/business continuity events as appropriate to the third-party provider, senior colleagues, and management
+ Check Video Conference Rooms onsite to ensure they are fully functional and provide basic support when necessary
+ Document and record recurring issues and evolving best practices
Requirements:
+ Experience and technical knowledge of D esktop OS and applications (Windows, MAC) and Office 365 .
+ Basic networking skills .
+ Hardware software installation and troubleshooting .
+ Active Directory fundamentals.
+ Mobile Device Management (Azure/Intune) .
+ ITIL practices awareness .
+ Strong customer service ethic .
+ Excellent problem-solving skills and g ood organizational skills .
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:● Generous holiday allowance with the option to buy additional days● Health screening, eye care vouchers and private medical benefits● Wellbeing programs● Life assurance ● Access to a competitive contributory pension scheme● Save As You Earn share option scheme● Travel Season ticket loan● Electric Vehicle Scheme● Optional Dental Insurance● Maternity, paternity and shared parental leave● Employee Assistance Programme● Access to emergency care for both the elderly and children● RECARES days, giving you time to support the charities and causes that matter to you● Access to employee resource groups with dedicated time to volunteer● Access to extensive learning and development resources● Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

About the Business:
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About our Team:
Our core team consists of 4 members in the UK and 4 in France. We are part of a global infrastructure and operations organization with more than 300 staff distributed worldwide . We pride ourselves on being a friendly, approachable, and inclusive team. Collaboration and support are at the heart of how we work, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute.
About the Role:
Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyse laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency.
Responsibilities:
+ Provid e technical support in person and remotely to troubleshoot and support laptop, operating system, software , printer, mobile device & user education issues
+ Proactive monitoring of laptops to identify machines in poor health , analyse where the issue lies , and f ind a resolution to increase laptop performance
+ Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures and degradation
+ Escalate prob lems/business continuity events as appropriate to the third-party provider, senior colleagues, and management
+ Check Video Conference Rooms onsite to ensure they are fully functional and provide basic support when necessary
+ Document and record recurring issues and evolving best practices
Requirements:
+ Experience and technical knowledge of D esktop OS and applications (Windows, MAC) and Office 365 .
+ Basic networking skills .
+ Hardware software installation and troubleshooting .
+ Active Directory fundamentals.
+ Mobile Device Management (Azure/Intune) .
+ ITIL practices awareness .
+ Strong customer service ethic .
+ Excellent problem-solving skills and g ood organizational skills .
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:● Generous holiday allowance with the option to buy additional days● Health screening, eye care vouchers and private medical benefits● Wellbeing programs● Life assurance ● Access to a competitive contributory pension scheme● Save As You Earn share option scheme● Travel Season ticket loan● Electric Vehicle Scheme● Optional Dental Insurance● Maternity, paternity and shared parental leave● Employee Assistance Programme● Access to emergency care for both the elderly and children● RECARES days, giving you time to support the charities and causes that matter to you● Access to employee resource groups with dedicated time to volunteer● Access to extensive learning and development resources● Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Our client is looking for a dedicated and technically proficient Technical Support Specialist to join their growing Customer Service and Helpdesk team. This role is vital in providing first-line technical support to internal users and external customers, ensuring timely resolution of issues and maintaining high levels of customer satisfaction. You will be responsible for troubleshooting hardware, software, and network problems, escalating complex issues, and providing clear, concise guidance. This hybrid role, based in Liverpool, Merseyside, UK , offers a collaborative office environment with the flexibility of remote work. The ideal candidate will possess excellent problem-solving skills and a strong understanding of IT systems and applications.

Key Responsibilities:

• Providing prompt and effective technical support to users via phone, email, and chat.
• Diagnosing and resolving hardware, software, and network-related issues.
• Installing, configuring, and maintaining computer hardware, software, systems, networks, printers, and scanners.
• Documenting all support requests, troubleshooting steps, and resolutions in the helpdesk system.
• Escalating unresolved issues to senior support staff or relevant IT teams.
• Guiding users through step-by-step solutions to technical problems.
• Setting up and managing user accounts and access permissions.
• Assisting with IT equipment inventory and asset management.
• Contributing to the creation and maintenance of IT support documentation and knowledge base articles.
• Ensuring compliance with IT security policies and procedures.
• Providing basic training to end-users on software and hardware usage.
• Monitoring system performance and identifying potential issues proactively.

Qualifications and Experience:

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS) and common office applications (Microsoft Office Suite).
• Familiarity with network concepts (TCP/IP, DNS, DHCP) and troubleshooting techniques.
• Experience with remote support tools and ticketing systems.
• Excellent problem-solving, analytical, and diagnostic skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work effectively both independently and as part of a team.
• Customer-focused attitude with a commitment to providing excellent service.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Experience with mobile device support is desirable.
• Ability to adapt to a hybrid working arrangement, balancing remote and in-office duties.

This is a fantastic opportunity to advance your IT support career within a supportive team. Join us and make a difference in our users' daily technological experience.

Our client is a rapidly growing technology company seeking a dedicated and customer-focused Technical Support Specialist to join their team. This role is essential for providing exceptional support to our diverse client base, ensuring smooth operation of our services. The position is based in our customer service center in Glasgow, Scotland, UK .

As a Technical Support Specialist, you will be the first point of contact for customers experiencing technical difficulties. Your primary responsibility will be to diagnose, troubleshoot, and resolve issues efficiently and effectively, while providing a positive customer experience. You will leverage your technical knowledge and problem-solving skills to guide users through solutions.

Key responsibilities include:

• Responding to customer inquiries and technical issues via phone, email, and chat in a timely manner.
• Diagnosing and troubleshooting hardware, software, and network problems.
• Providing step-by-step technical guidance and support to end-users.
• Escalating complex issues to appropriate technical teams when necessary.
• Documenting all customer interactions, technical issues, and resolutions in a helpdesk ticketing system.
• Creating and maintaining a knowledge base of common issues and their solutions.
• Assisting with user account management and system configurations.
• Identifying trends in customer issues to provide feedback for product improvement.
• Ensuring customer satisfaction through professional and empathetic communication.
• Participating in training sessions to stay updated on product features and support procedures.

We are looking for candidates with a strong background in customer service and technical support. Excellent problem-solving, communication, and interpersonal skills are essential. Familiarity with helpdesk software and CRM systems is preferred. A good understanding of IT principles, operating systems (Windows, macOS), and common software applications is required. A passion for technology and a commitment to providing outstanding customer support are key. Join our vibrant customer service team in Glasgow and contribute to our reputation for excellent client care.

Our client is looking for a dedicated and technically adept Technical Support Specialist to join their customer service team. This is a fully remote position, providing essential support to users facing technical challenges. You will be responsible for diagnosing and resolving hardware, software, and network issues for customers, offering timely and effective solutions. This involves responding to support requests via phone, email, and chat, documenting all interactions accurately in the ticketing system. You will guide users through troubleshooting steps, providing clear and concise instructions. Escalating complex issues to higher-level support teams when necessary, while ensuring all tickets are resolved within established service level agreements (SLAs), is crucial. The ideal candidate will possess strong troubleshooting skills, a broad understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts. Excellent customer service and communication skills are paramount, with the ability to remain calm and professional under pressure. Previous experience in a helpdesk or technical support role is required. Familiarity with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow) is highly advantageous. You should be a proactive problem-solver, eager to learn new technologies and continuously improve your technical knowledge. This role offers the flexibility of remote work combined with the satisfaction of helping customers overcome their technical obstacles and ensuring their satisfaction.