46,689 Technical Support Specialist jobs in the United Kingdom

Our client is seeking a dedicated and customer-focused Customer Service & Technical Support Specialist to join their growing team in Cardiff, Wales, UK . This role is essential in providing exceptional support to their customer base, resolving inquiries efficiently and effectively. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for troubleshooting technical issues.

Key responsibilities include responding to customer inquiries via phone, email, and live chat, providing timely and accurate information about products and services. You will be tasked with diagnosing and resolving technical problems, guiding customers through troubleshooting steps, and escalating complex issues to the appropriate internal teams when necessary. Maintaining detailed records of customer interactions and resolutions in the CRM system is crucial. You will also contribute to the development of knowledge base articles and FAQs to empower customers and reduce support volume. Proactively identifying trends in customer issues and providing feedback to product development teams to improve user experience will be a key aspect of the role.

The successful candidate should have prior experience in a customer service or technical support role, ideally within a fast-paced environment. A strong understanding of common software applications and a willingness to learn new technologies are essential. Excellent verbal and written communication skills are a must, along with strong problem-solving abilities and a customer-centric approach. The ability to multitask and manage time effectively is important. This hybrid role offers a blend of in-office collaboration and remote flexibility. Join a supportive team dedicated to delivering outstanding customer experiences and contributing to the company's success through excellent service and technical assistance.

Our client is seeking a highly skilled and customer-focused Customer Service & Technical Support Specialist to join their team in **Birmingham, West Midlands, UK**. This role offers a fully remote working arrangement, allowing you to provide exceptional support from anywhere. You will be the first point of contact for customers, assisting them with product inquiries, troubleshooting technical issues, and ensuring a positive overall experience. The ideal candidate will possess excellent communication skills, a strong technical aptitude, and a passion for problem-solving.

Key Responsibilities:

• Provide first-line technical support to customers via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network issues for customers.
• Guide customers through product setup, installation, and usage.
• Accurately document customer interactions, issues, and resolutions in the CRM system.
• Escalate complex technical issues to higher-level support teams when necessary.
• Identify recurring technical problems and provide feedback to the product development team.
• Maintain up-to-date knowledge of company products and services.
• Contribute to the creation and maintenance of knowledge base articles and FAQs.
• Achieve and exceed customer satisfaction targets.
• Build strong relationships with customers by providing timely and effective support.

Required Qualifications:

• Proven experience in a customer service and/or technical support role.
• Strong understanding of common operating systems (Windows, macOS) and networking concepts.
• Excellent troubleshooting and problem-solving skills.
• Exceptional written and verbal communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• A patient, empathetic, and customer-centric attitude.
• Experience with (mention a specific relevant technology, e.g., cloud platforms, SaaS applications) is a plus.

This is a fantastic opportunity for a motivated individual to join a supportive team and grow their career in technical customer support, with the added benefit of remote flexibility.

Our client, a leading provider of innovative software solutions, is seeking a motivated and customer-centric Customer Service & Technical Support Specialist to join their dynamic team. This fully remote role offers the exciting opportunity to assist clients in resolving technical issues and ensuring their satisfaction with our products. You will be the first point of contact for customers, providing expert troubleshooting, guidance, and support via phone, email, and chat. The ideal candidate is passionate about technology, possesses excellent communication skills, and thrives in a fast-paced, problem-solving environment. This is a remote-first position, allowing you to work from home anywhere in the UK.

Key Responsibilities:

• Respond to customer inquiries and technical issues via multiple channels (phone, email, chat, ticketing system) in a timely and professional manner.
• Troubleshoot and diagnose software and hardware issues, providing clear, concise solutions to customers.
• Guide customers through product features, functionalities, and best practices.
• Escalate complex technical issues to appropriate internal teams (e.g., development, engineering) and follow up to ensure resolution.
• Document customer interactions, issues, and resolutions accurately within the CRM/ticketing system.
• Create and update knowledge base articles, FAQs, and troubleshooting guides to empower customers and internal teams.
• Identify trends in customer issues and provide feedback to product development and quality assurance teams.
• Proactively identify opportunities to improve the customer experience and enhance product usability.
• Stay current with product updates, new features, and technical documentation.
• Assist with onboarding new customers and providing initial training on product usage.
• Contribute to a positive and collaborative team environment.
• Manage customer expectations effectively and ensure high levels of customer satisfaction.
• Adhere to service level agreements (SLAs) and company support policies.

Qualifications and Skills:

• Proven experience in a customer service or technical support role, preferably within the software industry.
• Excellent troubleshooting and problem-solving skills, with a logical approach to diagnosing issues.
• Strong understanding of software applications and computer systems.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Proficiency in using CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to manage multiple inquiries simultaneously and prioritise effectively.
• Patience, empathy, and a customer-first attitude.
• Ability to work independently and manage time effectively in a remote work setting.
• High school diploma or equivalent; a technical certification or degree is a plus.
• Experience with remote support tools.
• Fluency in English is essential; additional languages are a bonus.

This role offers a competitive salary, opportunities for professional development, and the chance to work with a cutting-edge technology product. Our client is committed to providing exceptional customer support and fostering a positive remote work culture. Join us and be a vital link between our company and our valued customers, ensuring their success and satisfaction.

Our client is seeking a dedicated and empathetic Customer Service & Technical Support Specialist to join their fully remote team. In this vital role, you will be the primary point of contact for customers, providing exceptional support, troubleshooting technical issues, and ensuring a positive customer experience. This position is ideal for individuals who are passionate about helping others, possess strong problem-solving skills, and thrive in a remote work environment.

Key Responsibilities:

• Respond to customer inquiries and provide support via phone, email, and live chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to the company's products or services.
• Guide customers through step-by-step solutions for software, hardware, or account-related problems.
• Escalate complex technical issues to higher-level support teams or relevant departments when necessary.
• Document all customer interactions, troubleshooting steps, and resolutions accurately in the CRM system.
• Develop and maintain a deep understanding of the company's products and services to provide comprehensive support.
• Contribute to the creation and maintenance of a knowledge base, FAQs, and self-help resources.
• Identify trends in customer issues and provide feedback to product development and quality assurance teams.
• Proactively identify opportunities to improve the customer experience and service delivery.
• Adhere to all company policies, procedures, and service level agreements (SLAs).

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Minimum of 3 years of experience in customer service, technical support, or a related role.
• Proven ability to troubleshoot technical problems and provide effective solutions.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly to non-technical users.
• Strong interpersonal skills and a patient, customer-centric approach.
• Proficiency in using helpdesk software, CRM systems, and common office productivity tools.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• Strong organizational skills and attention to detail.
• A passion for customer satisfaction and a commitment to resolving issues efficiently.
• Familiarity with (mention a specific technology/product area if applicable, e.g., SaaS platforms, hardware troubleshooting) is advantageous.

This is an excellent opportunity to build a rewarding career in customer support within a supportive and flexible remote team. If you are a problem-solver with a passion for service, we encourage you to apply.

Our client, a rapidly growing technology solutions provider, is seeking a dedicated and technically proficient Customer Service & Technical Support Specialist to join their team. This role plays a vital part in ensuring our clients receive exceptional support and timely resolution to their technical queries. You will be responsible for providing first-line technical assistance to customers, troubleshooting software and hardware issues, and guiding users through product functionalities. A key aspect of the role involves diagnosing and resolving technical problems efficiently, escalating complex issues to senior support teams when necessary. Maintaining accurate records of customer interactions and technical issues using CRM systems will be essential. You will also contribute to the development of our knowledge base by creating and updating support articles and FAQs. Proactive communication with customers to keep them informed of issue progress and resolution is paramount. The ideal candidate will possess strong technical aptitude, a solid understanding of IT systems and common software applications. Excellent communication and interpersonal skills are required, with the ability to explain technical concepts clearly to non-technical users. Customer-centricity and a passion for problem-solving are essential. This role offers a hybrid working model, allowing you to work a combination of remote and in-office days at our Milton Keynes, Buckinghamshire, UK location. Strong organisational skills and the ability to manage multiple support tickets effectively are crucial. This is an excellent opportunity to develop your career in technical support within a supportive and dynamic environment.

Our client, a rapidly growing technology solutions provider, is seeking a dedicated and skilled Customer Service & Technical Support Specialist to join their vibrant team. This role is fully remote, allowing you to work from anywhere in the UK, while being associated with our operations in Portsmouth, Hampshire, UK . You will be the first point of contact for customers, providing exceptional support via phone, email, and chat. Responsibilities include troubleshooting technical issues, guiding users through product features, resolving inquiries efficiently, and ensuring a high level of customer satisfaction. The ideal candidate possesses excellent communication skills, a strong technical aptitude, and a passion for helping others.

This position is crucial for maintaining our client's reputation for outstanding customer care and technical assistance. You will work within a supportive and dynamic team environment, utilizing advanced support tools and knowledge bases to deliver effective solutions. Our client is committed to providing comprehensive training and development opportunities, enabling you to grow your expertise in customer support and technology. This is an excellent opportunity for individuals who thrive in a remote setting and are passionate about delivering top-tier customer experiences. You will play a key role in ensuring our customers can effectively utilize our products and services, contributing directly to customer loyalty and business success. The role requires a proactive approach to problem-solving and a genuine commitment to customer satisfaction, all within a flexible remote working arrangement.

Our client, a dynamic and growing technology company, is seeking a dedicated and technically adept Customer Service & Technical Support Specialist to join their client-focused team. This role is crucial for providing exceptional support to our customers, resolving technical issues, and ensuring a positive user experience. You will be the first point of contact for customer inquiries, offering efficient and effective solutions through various communication channels.

Key Responsibilities:

• Respond to customer inquiries and technical support requests via phone, email, and live chat in a timely and professional manner.
• Diagnose and troubleshoot hardware, software, and network issues for customers.
• Guide customers through step-by-step solutions and product usage instructions.
• Escalate complex technical issues to appropriate internal teams when necessary.
• Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
• Identify and report trends in customer issues to contribute to product improvement.
• Provide feedback to the product development team on common customer pain points and feature requests.
• Contribute to the creation and maintenance of customer support documentation and knowledge base articles.
• Ensure high levels of customer satisfaction through effective problem-solving and communication.
• Adhere to company policies and procedures, including service level agreements (SLAs).
• Assist with onboarding new customers and providing initial setup support.

The ideal candidate will possess excellent communication and interpersonal skills, a patient demeanor, and a strong aptitude for troubleshooting technical problems. Experience in a customer-facing role within the tech industry is highly advantageous. This role is based in **Newcastle upon Tyne, Tyne and Wear, UK**, offering a hybrid working model, blending office-based collaboration with remote flexibility.

Qualifications:

• Proven experience in customer service or technical support, preferably in a technology-related field.
• Strong understanding of computer hardware, software, and basic networking concepts.
• Excellent problem-solving and diagnostic skills.
• Exceptional verbal and written communication skills.
• Proficiency with CRM software and ticketing systems.
• Ability to explain technical concepts clearly to non-technical users.
• Patient and empathetic approach to customer interactions.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Familiarity with cloud-based applications is a bonus.

This is an excellent opportunity for an individual passionate about technology and customer satisfaction to grow their career within a supportive and forward-thinking company. If you thrive on helping others and possess strong technical skills, we encourage you to apply.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.