45,206 Technical Support Specialist jobs in the United Kingdom

Customer Service & Technical Support Specialist - London - £40k

Platform Recruitment have partnered with a fast-growing clean energy company. They are looking for a customer support specialist to help customers with installation, troubleshooting, and ongoing maintenance while contributing to system improvements.

Key Responsibilities:

• p>Provide first-line support for customers and installers.

• Troubleshoot and resolve system issues.

• Deploy software updates and gather insights for the tech team.

• Collaborate on improving customer and installer portals.

Key skills:

• Strong communication and problem-solving skills.

• Basic knowledge of electrical systems/electronics.

• Passion for tech, clean energy, and customer service.

• Experience with Linux, Raspberry Pi, Python, or shell scripting would be desirable. 

If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV. 

ADI Snap One now have the opportunity for a Technical Support Specialist to join our global Technical Support team. The role is based in the UK on a remote/home-based contract working 9:00am - 5:30pm Friday - Tuesday.
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

ADI Snap One now have the opportunity for a Technical Support Specialist to join our global Technical Support team. The role is based in the UK on a remote/home-based contract working 9:00am - 5:30pm Friday - Tuesday.
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

ADI Snap One now have the opportunity for a Technical Support Specialist to join our global Technical Support team. The role is based in the UK on a remote/home-based contract working 9:00am - 5:30pm Friday - Tuesday.
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

**Requistion ID** : 79100
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
**Technical Support Specialist - North England & Scotland**
In this role the Technical Support Specialist will improve the after sales end-customer satisfaction via the implementation of the company's after sales strategic plan. They will strengthen the after sales presence in the UK & Ireland dental market and promote sales through after sales successes. They will support Dentsply Sirona's equipment dealers' network and the end user customers with Dentsply Sirona Connect Technology Solutions (CTS).
**Role and Responsibilities**
+ Ensure aftersales end customer satisfaction for the whole product portfolio.
+ Support the existing dealer network as a technical specialist for the whole product portfolio, through on-site customer visits and remote support activities, including helpline assistance.
+ Implementation of technical trainings and support for dealer service engineers in the UK.
+ Delivery of product trainings for end users.
+ Record and track all pertinent information received on product problems and complaints.
+ Maintain Showroom equipment.
+ Preparation of and participation in trade fairs.
+ Participate in company's after sales projects.
+ Travel to attend customer facing events.
+ Ensure all Technology Services related tools are maintained/operated in a coherent fashion.
+ Use & maintain accurate data in Dentsply Sirona CRM tools (namely Salesforce, Siroforce) to manage and plan all day-to-day/month-to-month after sales activities.
+ Exchange Knowledge and learning between team members.
+ Ensure installation, calibration, maintenance, and repair of equipment.
+ Troubleshoot problematic areas product related.
+ Attend training to develop own relevant knowledge and skills.
+ Regularly review planned activity, actual activity, area plans, field visits, business expenses as and when required.
+ Attend meetings & invest time with other company functions necessary to perform duties and
aid business and organisational development.
**Profile requested**
+ High School diploma or similar qualification in biomedical engineering, Mechanical Engineering, Bioinformatics, Information Technology, or a relevant field. Bachelor's degree is preferred.
+ Some years of field service engineering experience.
+ As an extension to the above experience, a sales related work experience is desirable.
+ Able to use CRM tools.
+ Familiarity with the dental/medical practice and hospital environments.
+ Has effective technical and error troubleshooting skills (IT, Electronics, Electro-pneumatic systems and manual technical skills).
+ Enthusiastic, efficient, and highly organised - desire to constantly improve efficiencies and customer focus.
+ Ability to work individually and within a highly collaborative team environment.
+ Structured and clear thinker - ability to prioritise a demanding workload through business planning and territory management.
+ Computer literate: Word, Excel, Outlook, PowerPoint
+ Excellent communication skills, including presentation skills.
+ Highly numerate & strong financial skills.
+ Fluent in English, basic knowledge of German advantageous.
+ Able to undertake regular business travel across UK&I, i.e. 4 - 5 nights per month, (4 - 8 during induction phase and occasional overseas for 3 - 4 nights).
+ Hold a valid local driving license.
As part of our team, you'll experience the spirit of an international and innovative market leader in the dental industry. Besides an attractive remuneration package, you will also be eligible for a variety of employee benefits, such as:
26 days' annual leave, an attractive company pension scheme and a flexible benefit scheme ( including health insurance, dental cover, medical cash plan.).
We attach great importance to your development: a comprehensive induction, further training opportunities and access to LinkedIn Learning are available to you. Take advantage of personal and professional development opportunities through our worldwide mentoring and coaching program. In addition, we offer an extensive, global employee assistance program that provides a wide range of benefits as well as retirement benefits.
#LI-SF1
Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.
If you need assistance with completing the online application due to a disability, please send an accommodation request to ( ) . Please be sure to include "Accommodation Request" in the subject.

The story so far:

ENGAGE Technology Partners (“ENGAGE”) is SaaS HR Tech startup that is disrupting the UK £55billion temporary labour market. ENGAGE provides the most advanced digital supply chain platform for the management of temporary labour - globally.

ENGAGE’s clients include the British Government, some of the largest companies in the UK and some of the largest multinational companies in the world. ENGAGE is currently active in the UK and about to start expanding internationally.

The game-changing technology developed by ENGAGE allows the company to provide solutions at scale, allowing a relatively small team to take care of big business. People at ENGAGE love their jobs, help each other, and mix innovation, professionalism, zero ego and a good sense humour in their daily activities.

Take a look at our intro video to learn a little more about us:

Who are we looking for?

A B2B Technical Support Specialist that will play a crucial role in supporting the successful implementation and ongoing management of the ENGAGE platform for our clients. Reporting to the Senior Technical Support Specialist you will be responsible for executing deployment management tasks across configuration, onboarding, training, support, and upgrades. You will also contribute to the continuous improvement and automation of deployment processes. This role requires a detail-oriented professional with a passion for process optimisation, client success, and technical problem-solving.

What success looks like?

· You ensure business configurations and user access are set up accurately and align with deployment requirements and client needs.

· You manage and execute the onboarding process for new businesses, ensuring timely communication and follow-up to keep clients informed.

· You manage and maintain BPM automation tools, keeping them updated and optimised to reflect process changes and business growth.

· You maintain and manage the ENGAGE Academy configuration, ensuring trainings are properly set up and invites are sent to users. You monitor and report on training progress, support users with any issues, and collaborate with the Deployment Manager to improve training content and processes.

· You collaborate with the Deployment Manager and Platform Specialists to escalate and resolve any onboarding issues efficiently.

· You make accessible and support client self serve training and certification by managing ENGAGE Academy configurations and reporting on training status and ensuring users are certified before using the platform.

· You respond to client support tickets promptly, troubleshoot technical issues, and escalate bugs or platform-related problems to the Product Team as needed.

· You contribute to the rollout of deployment upgrades by coordinating configuration changes, enabling new features, and ensuring clients receive appropriate training.

· You analyse support tickets and your team performance to propose improvements to the platform and improvements and automation for internal processes.

What’s in it for you?

Work with and be part of multicultural team developing a world-class SaaS technology and be part of the coming explosive growth in the UK and preparation for international expansion.

· Enjoy the flexibility of working fully remotely during UK office hours, from anywhere within a 2-hour time zone difference, with no commuting required.

· You will work for an HR Tech company with the most advanced digital supply chain platform for temporary labour – beating ALL tech competitors, including IBM, Oracle and SAP.

· You will gain a strong track record and fast-track your professional development in a leading HR Tech start-up going through accelerated Growth and pre-scale up.

· You will work with professionals of high calibre that will help you accelerate your professional development.

· You will have 23 days holiday per year plus Bank Holidays.

· You will have a Day-off to celebrate your birthday.

· You will join a company with a culture focused on innovation and embracing change, with a team that love their jobs and interact with each other with a great mix of professionalism and sense of humour.

· You will join as a contractor with a starting salary of EUR 23,500 (GBP 19,500) per year

Location:

Remote.
(UK +/- 2 hours)

What you will bring to the team

· Detail-Oriented: Consistently focuses on the finer details to ensure accuracy and precision.

· Systematic: Skilled at gathering and organising data, with a focus on making sense of it to drive decisions.

· Analytical: Highly analytical, with a strong drive to achieve accuracy and optimise processes.

· Logical: Ensures every action and decision follows a clear process and logical structure.

· A bachelor's degree in a technical, accounting, business administration or similar area.

· Experienced in handling and managing data with accuracy and efficiency, preferably in a tech environment, ensuring seamless data processing and system updates.

· Strong interest in data, numbers, and process management, with a detail-oriented, data-driven mindset.

· Enjoyment in updating and maintaining databases, even when tasks are repetitive.

· Relevant experience in deployment management, client support, or similar roles.

· A collaborative and helpful attitude, with the ability to follow instructions and work well with others.

· Strong organisational and project management skills, with an eye for detail and process optimisation.

· Ability to analyse and validate data, ensuring accuracy and consistency across internal databases.

· Good communication skills, both written and verbal, with the ability to interact confidently with clients and internal teams.

· A problem-solving mindset, with the ability to troubleshoot technical issues and escalate when necessary.

· A collaborative attitude and eager to work across teams to achieve business goals.

· Interested in developing a career in Tech

Other skills - Nice to Have

· Desirable experience in similar roles

· Relevant experience in SaaS deployment management, client support, or similar roles.

· Knowledge of automation tools or scripting to improve business processes.

· Familiarity with self-service training platforms and learning management systems (LMS).

· Familiarity with business process management (BPM), automation, data management, and reporting tools.

· Experience working with ticketing tools.

Contracted Hours:

• 40 hours per week from 09:00 – 18:00 Monday to Friday, working in UK time

• 1 hour lunch break from 1pm to 2pm

As a Technical Support Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will be tasked with supporting customers by answering questions and resolving issues related to Corcentric software solutions. 

This key position reports to the Sr. Manager, Customer Support within our Global Client Services team. We’re a dedicated, down-to-earth group in a growing global organization offering plenty of opportunity. We look forward to adding you into the mix! 

As a Technical Support Specialist, you’ll be responsible for: 

• Responding to incoming customer support requests, both technical and non-technical, via phone and email in a professional and timely manner 
• Mitigating customer confusion or frustration through effective, patient communication 
• Utilizing resources and tools effectively for troubleshooting and researching issues to identify root cause and resolution. 
• Supporting, documenting, prioritizing, and tracking incidents reported by customers 
• Escalating cases to senior resources and following documented escalation procedures 

• Acquiring and maintaining knowledge of relevant products, service offerings, and support policies to provide accurate solutions 
• Being the “voice of the customer” by gathering and conveying feedback internally regarding product improvement and enhancement customer suggestions 
• Achieving high levels of customer satisfaction 
• Actively participating in a team environment, including collaborating with cross-functional teams and management throughout Corcentric 
• Developing an extensive knowledgebase of Corcentric applications 

Requirements

You’ll need to have: 

• Experience in customer support or technical support, with excellent rapport and relationship-building skills 
• Exceptional customer service skills, a passion for technology along with strong troubleshooting skills 
• Good understanding of software applications and SaaS platforms 
• Excellent verbal and written communication skills, with a service-oriented attitude 
• Strong problem solving and analytical skills 
• Reliability, along with a strong work ethic 
• Demonstrated ability to multitask, remain organized and prioritize between multiple projects 
• High proficiency with Windows applications (Excel, Word, PowerPoint) 
• Ability to speak and write in both French and English

(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)  

It's great if you also have:

• 2-3 years of experience in customer service or technical support
• Research and database experience a strong plus (EDI, SQL)

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Location: Dundee (Hybrid)
Salary: £35,000 - £42,000 p/a
The role requires a progressive, adaptable individual who is looking to grow their technical, project management and personal skills. It involves working in a very varied environment on a daily basis with technologies, customer base and projects that are constantly evolving.
**What is a currency template?**
This is software that implements strict banknote handling requirements in an Automated Teller Machine's cash deposit module. Each country will have their own unique requirements for identification of currencies (both local and FOREX), identifying different types of banknote damage, counterfeit notes and in some cases a central bank certification must be passed. This is a vital part of NCR's ability to sell banknote deposit and recycling hardware around the world in a timely and technically competent manner.
**Job requirements:**
+ Project Planning and Management - guide and coordinate projects, including confirming requirements, resource, schedule, hardware, and performance as well as working with internal/external developers to ensure the successful delivery of the bespoke software to each country
+ Technical Guidance & Support - be capable of understanding the hardware and software applicable for note handling. Capable of analysing errors and logs to identify root cause of issues
+ High level of communication skills - be able to adapt technical information for the relevant audience. Being the principle cornerstone at centre of all communications between all relevant teams.
+ Project co-ordination - Managing multiple projects of varying complexity and stage of investigation at any given time with the principle focus on meeting customer requirements
+ Working in an environment may require weekend and/or extended hours, as needed, to accommodate customer needs
**Essential Skills**
This role requires skills in the following areas:
+ Excellent written and spoken English, with the ability to clearly explain complex technical information to others where English is not their first language
+ Ability to review & understand technical data, such as log analysis and perform technical testing as required
+ Willingness to travel on occasion if required, when permitted
+ Patient and calming manner when dealing with others during urgent incidents
+ Self-starting
+ Show capability of working in teams and independently
+ Able to work to tight deadlines
+ Ability to manage multiple incidents/requests at the same time
+ Willingness to learn
**Advantageous Skills**
+ Ability to write and speak an additional language
+ Knowledgeable across related NCR deposit and recycler hardware and software products
**Qualifications & Experience**
+ Degree in a discipline related to the product technology or project management
+ 1- 3 years related job experience (technical support / development / technical project management)
As an NCR Atleos employee, we provide you with several core benefits as std, as well as the opportunity to select additional discounted voluntary benefits. You can choose to flex these benefits in a way that suits you and your
family's lifestyle.
Attractive Defined Pension Plan
career Development and learning opportunities.
Medical insurance
Dental insurance unum
Life and Income protection insurance
Illness and accident cover
Health assessment
Holiday buy
Cycle to work.
Lifestyle discounts
My gym discounts.
Employee assistance program (EAP)
Health Screening
#LI-AG1 #Li-Hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Harsco Rail, a worldwide division of Enviri Corporation, is a technological and innovative global supplier of railway track Maintenance of Way (MoW) products and services with over 100 years of operations. Harsco Rail provides expert engineering, vehicles and equipment, innovative technology, safety technology, dedicated parts and services, contracting services, and quality maintenance from nine main locations in the United States, the United Kingdom, Germany, India, Brazil, China, and Australia. Additional information can be found at .
**JOB PURPOSE**
This candidate is a self-starter who can work with minimal supervision providing IT support over the phone and in person. Responsible for maintenance and deployment of desktops, laptops, mobile devices, and other peripherals. Responsible for installation and support of desktop hardware and software. Responsible for responding to user calls and requests for assistance. The right candidate will have excellent training opportunities, along with expose to enhance their career within IT.
**Basic Qualifications:**
+ A degree is not required. A minimum of two year of related experience in the support of desktop hardware/peripherals and desktop software systems
+ Advanced proficiency with Microsoft operating systems and environments required.
**Preferred Qualifications:**
+ 2 plus years of professional experience in two or more IT areas
+ Knowledge of commonly used concepts, practices, systems, software, hardware, telecommunications and procedures within IT.
+ Experience with Office 365, MDM, AD, Veritas Backup Exec, Windows client (Windows 1011) and Azure
+ Understand basic network concepts and routing
+ Exposure to and knowledge of SCCM
+ Monitor and test existing backup and recovery & security systems
+ Knowledge to upgrade and assess/troubleshoot server and desktop operating systems and desktop application issues.
+ Resourceful and innovative in the repair and troubleshooting of systems.
+ Must display a helpful demeanor, attention to detail, customer service orientation, and demonstrate the ability to be a contributing team member in a fast-paced, constantly changing environment.
+ Oral and written communication skills to effectively interact with end-users and management to communicate in clear, understandable and concise terms.
+ Good ability to work as part of a team.
**DIMENSIONS**
+ EMEA Coverage
**RESPONSIBILITIES & DUTIES**
Will include the following, but other duties may be assigned:
+ Self-motivated to complete assignments on time, yet able to determine when to ask questions for clarification or further direction.
+ Provide first point of contact for all support issues for end-user technical support maximizing the end user's experience.
+ Establish and maintain effective relationships with all levels of users.
+ Ensures an outstanding level of customer service by providing direct IT support to individuals throughout the organization.
+ Prioritize service issues based on multiple competing priorities and objectives.
+ Setup, install and maintain desktop and laptop hardware/software and peripherals and network printers
+ Setup and maintain site network file structures, access rights, network security, network users, network printing and desktop user environments.
+ Setup and maintain site network servers by applying patches, logging changes and monitoring error logs.
+ Troubleshoot and repair problems with the site network, server, and telephony infrastructure and systems.
+ Troubleshoot and resolve problems encountered in the use of site systems and desktop applications.
+ Assist with maintaining computer room, site network cabling and department documentation.
+ Non-business hour time may be required to repair and troubleshoot problems to provide efficient, quality service.
+ Maintain site specific desktop application setup, standards and streamline processes to eliminate future problems.
+ Prepare cost requests and procure equipment to meet business needs.
+ Maintain site hardware/software inventories and assist with the audit of site hardware and software.
+ Monitor site-based server hardware uptime, virus protection and site-based software updates.
+ Assist with system backups and disaster recovery plans.
+ Escalate issues and concerns to the Global Infrastructure Manager, as appropriate.
+ Ensure all technical support related activities comply with the global Harsco compliance standards and procedures.
+ Document all support calls for systems performance and metrics reporting.
+ Dependability, regular attendance, and the ability to work extended hours are required.
+ Ability to lift a minimum of 40 lbs.
+ Perform other reasonably-related tasks as assigned by management
**HEALTH, SAFETY & ENVIRONMENTAL RESPONSIBILITIES**
+ To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts and omissions at work.
+ Contribute to the delivery of company occupational health and welfare, safety and environmental improvement plans.
+ Only undertake work for which you have been trained and (if required) certified competent.
+ To comply with Risk Assessments, method statements and safe systems of work.
+ Maintain and utilise all PPE provided by the employer.
+ Cooperate with your employer on health, safety and environment.
+ Make safe any unsafe conditions where practical and challenge unsafe work practices.
+ Inform your line manager, supervisor or health and safety representative of any unsafe occurrences
+ Report all, and assist with investigating relevant accidents, incidents and near misses
+ Additional responsibilities as identified for Managers in PRO/S/G/015
Harsco is committed to diversity and inclusivity in the workplace, ensuring equal opportunities for all employees and applicants.