3,286 Senior Technical Support Specialist jobs in the United Kingdom
Technical Support Specialist

Posted 1 day ago
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Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Technical Support Specialist
Posted today
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Job Description
Key Responsibilities:
- Provide first and second-level technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide users through step-by-step solutions to technical problems.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Contribute to the development and maintenance of the knowledge base and support documentation.
- Identify recurring issues and provide feedback to product and development teams.
- Ensure adherence to service level agreements (SLAs) and response times.
- Participate in ongoing training to stay updated with product knowledge and support techniques.
- Foster positive customer relationships through effective communication and problem-solving.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS) and common applications.
- Familiarity with networking concepts and troubleshooting.
- Excellent problem-solving and analytical abilities.
- Exceptional communication and interpersonal skills.
- Ability to explain technical concepts to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- A customer-centric mindset and a passion for providing support.
- Ability to work effectively in a hybrid work environment.
Technical Support Specialist
Posted today
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Job Description
Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Troubleshoot and guide users through technical problems effectively.
- Escalate unresolved issues to appropriate internal teams.
- Document all support requests, troubleshooting steps, and resolutions in a timely manner.
- Contribute to the creation and maintenance of the company's knowledge base.
- Identify trends in support requests and provide feedback to improve products and services.
- Assist with user account management and system configurations.
- Maintain a high level of customer satisfaction through professional and efficient support.
- Stay updated on company products and services to provide accurate information.
- Proven experience in a technical support or helpdesk role.
- Strong understanding of operating systems (Windows, macOS, Linux) and common software suites.
- Excellent troubleshooting and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are desirable.
- A proactive attitude towards learning and skill development.
Technical Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide first-line and second-line technical support to users via phone, email, and chat, addressing software-related issues.
- Diagnose and troubleshoot a wide range of technical problems, including software installation, configuration, and functionality.
- Guide users through step-by-step solutions to resolve technical issues effectively and efficiently.
- Escalate complex or unresolved issues to higher-level support teams or development as per established procedures.
- Document all support interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
- Create and maintain knowledge base articles and FAQs to assist users and support colleagues.
- Identify recurring technical issues and provide feedback to product development teams for system improvements.
- Ensure a high level of customer satisfaction by providing timely, professional, and courteous support.
- Stay up-to-date with product updates, new features, and common technical challenges.
- Contribute to the continuous improvement of support processes and customer service standards.
Qualifications:
- Proven experience (minimum 3 years) in a technical support role, preferably with software products.
- Strong understanding of Windows and macOS operating systems, and common office productivity software.
- Familiarity with networking concepts (TCP/IP, DNS, VPN) is a plus.
- Excellent troubleshooting and problem-solving skills.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Customer-centric approach with a dedication to providing outstanding service.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is essential.
- Certifications such as CompTIA A+ or similar are advantageous.
- Adaptability to learn new technologies quickly.
Technical Support Specialist
Posted 3 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries and technical issues via email, chat, and phone in a timely and professional manner.
- Diagnose, troubleshoot, and resolve software-related problems, escalating complex issues to senior support or development teams when necessary.
- Provide clear and concise instructions to customers to guide them through troubleshooting steps and product usage.
- Document all customer interactions, issues, and resolutions accurately in the ticketing system.
- Develop and maintain a comprehensive knowledge base of common issues and solutions.
- Identify trends in customer issues and provide feedback to product development teams for service improvements.
- Assist in testing new software releases and provide feedback on usability and bug reports.
- Educate customers on product features and best practices to enhance their user experience.
- Contribute to a collaborative team environment by sharing knowledge and assisting colleagues.
- Strive to achieve and exceed key performance indicators related to customer satisfaction, resolution time, and ticket volume.
- Proven experience (2+ years) in a technical support, helpdesk, or customer service role, preferably within the software industry.
- Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Excellent troubleshooting and problem-solving skills.
- Proficiency with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced remote environment.
- A proactive approach to learning new technologies and product updates.
- Experience with (Specific Software/Product Area relevant to the fictional company, e.g., CRM, SaaS, specific programming languages) is a strong advantage.
- High school diploma or equivalent; further technical certifications are a plus.
Technical Support Specialist
Posted 5 days ago
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Job Description
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Technical Support Specialist
Posted 6 days ago
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Job Description
Responsibilities:
- Provide first-line technical support to end-users.
- Diagnose and resolve hardware, software, and network issues.
- Respond to support requests via phone, email, and ticketing system.
- Document all support activities and resolutions accurately.
- Escalate unresolved issues to senior technical staff.
- Assist in the creation and maintenance of support documentation.
- Provide end-user training on software and hardware.
- Maintain a high level of customer satisfaction.
- Stay up-to-date with product updates and technical advancements.
- Proven experience in a technical support role.
- Strong knowledge of operating systems (Windows, macOS).
- Familiarity with networking concepts and troubleshooting.
- Excellent problem-solving and diagnostic skills.
- Strong customer service and communication abilities.
- Ability to work independently and as part of a team.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
- Relevant IT certifications (e.g., CompTIA A+) are a plus.
Technical Support Specialist
Posted 6 days ago
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and efficient manner.
- Diagnose and troubleshoot software and hardware issues, guiding users through step-by-step solutions.
- Escalate complex technical problems to senior support staff or relevant departments when necessary.
- Document all customer interactions, issues, and resolutions in our ticketing system.
- Create and maintain a knowledge base of common issues and their solutions.
- Assist in the testing of new software releases and provide feedback.
- Contribute to the improvement of support processes and customer service standards.
- Proactively identify potential customer issues and offer preventative solutions.
- Build strong relationships with customers by providing exceptional service.
- Educate customers on product features and best practices.
- Proven experience in a customer support or technical helpdesk role.
- Strong understanding of IT principles, operating systems (Windows, macOS), and common software applications.
- Excellent communication and active listening skills.
- Patience and a customer-centric approach to problem-solving.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) is a plus.
- Familiarity with networking concepts is advantageous.
- An IT-related qualification or equivalent practical experience.
Technical Support Specialist
Posted 7 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide first-line technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Document all support interactions and resolutions accurately in a ticketing system.
- Escalate complex issues to senior support staff or relevant technical teams.
- Assist users with software installations, configurations, and troubleshooting.
- Contribute to the creation and maintenance of the knowledge base.
- Identify recurring technical issues and provide feedback to product teams.
- Ensure customer satisfaction by delivering prompt and effective solutions.
- Stay updated on product updates and new features.
- Collaborate effectively with team members and other departments.
Qualifications:
- Proven experience in a technical support or helpdesk role.
- Strong understanding of operating systems (Windows, macOS, Linux).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Experience with remote desktop tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to explain technical concepts to non-technical users.
- Customer-centric attitude with a focus on delivering high-quality support.
- Proficiency in troubleshooting common software and hardware problems.
- High school diploma or equivalent; relevant certifications are a plus.