46,341 Senior Technical Support Specialist jobs in the United Kingdom

Our client is looking for a helpdesk support Technician, They are a very well established company based in Saltley

This will be a full time Temporary – permanent role working Monday – Friday between 8.00am – 17.00pm

Pay Rate From £12.99 plus per hour  Depending on experience

We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions.

You will ideally need to have a good understanding of computer systems , mobile devices and other technical products

Overview / To have the ability to:

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• You have experience working with customers, in either “first-line” or “second-line” support
• Ability to provide step-by-step technical help, both written and verbal

Role & Responsibilities

• Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for.
• Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients
• Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.
• Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods.
• A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products
• Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required.
• Completing administrative aspects of the role whilst striving to identify and eliminate errors.
• Install, configure, and maintain any related hardware.
• Tear down, rebuild, repair and refurbish hardware and goods for redeployment.

Key Skills Required

• You will need excellent customer service and communication skills.
• Ability to diagnose and resolve hardware, firmware and software issues relating to all products
• Be well-versed in all aspects of computer systems configuration, set up, and maintenance.
• Hands on approach to PC hardware and basic system building skills.
• Mechanical and electrical aptitude will be an advantage.
• Demonstrate analytical skills and an ability to troubleshoot and think independently.
• Knowledge of basic networking.
• Knowledge of Linux based operating systems would be advantageous but not essential
• Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products
• Performing maintenance and updates to ensure optimal software/hardware performance.

If you are fully experienced in this type of work  please apply online and one of our consultants will get back to you asap

About the Business:
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About our Team:
Our core team consists of 4 members in the UK and 4 in France. We are part of a global infrastructure and operations organization with more than 300 staff distributed worldwide . We pride ourselves on being a friendly, approachable, and inclusive team. Collaboration and support are at the heart of how we work, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute.
About the Role:
Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyse laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency.
Responsibilities:
+ Provid e technical support in person and remotely to troubleshoot and support laptop, operating system, software , printer, mobile device & user education issues
+ Proactive monitoring of laptops to identify machines in poor health , analyse where the issue lies , and f ind a resolution to increase laptop performance
+ Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures and degradation
+ Escalate prob lems/business continuity events as appropriate to the third-party provider, senior colleagues, and management
+ Check Video Conference Rooms onsite to ensure they are fully functional and provide basic support when necessary
+ Document and record recurring issues and evolving best practices
Requirements:
+ Experience and technical knowledge of D esktop OS and applications (Windows, MAC) and Office 365 .
+ Basic networking skills .
+ Hardware software installation and troubleshooting .
+ Active Directory fundamentals.
+ Mobile Device Management (Azure/Intune) .
+ ITIL practices awareness .
+ Strong customer service ethic .
+ Excellent problem-solving skills and g ood organizational skills .
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:● Generous holiday allowance with the option to buy additional days● Health screening, eye care vouchers and private medical benefits● Wellbeing programs● Life assurance ● Access to a competitive contributory pension scheme● Save As You Earn share option scheme● Travel Season ticket loan● Electric Vehicle Scheme● Optional Dental Insurance● Maternity, paternity and shared parental leave● Employee Assistance Programme● Access to emergency care for both the elderly and children● RECARES days, giving you time to support the charities and causes that matter to you● Access to employee resource groups with dedicated time to volunteer● Access to extensive learning and development resources● Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

About the Business:
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About our Team:
Our core team consists of 4 members in the UK and 4 in France. We are part of a global infrastructure and operations organization with more than 300 staff distributed worldwide . We pride ourselves on being a friendly, approachable, and inclusive team. Collaboration and support are at the heart of how we work, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute.
About the Role:
Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyse laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency.
Responsibilities:
+ Provid e technical support in person and remotely to troubleshoot and support laptop, operating system, software , printer, mobile device & user education issues
+ Proactive monitoring of laptops to identify machines in poor health , analyse where the issue lies , and f ind a resolution to increase laptop performance
+ Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures and degradation
+ Escalate prob lems/business continuity events as appropriate to the third-party provider, senior colleagues, and management
+ Check Video Conference Rooms onsite to ensure they are fully functional and provide basic support when necessary
+ Document and record recurring issues and evolving best practices
Requirements:
+ Experience and technical knowledge of D esktop OS and applications (Windows, MAC) and Office 365 .
+ Basic networking skills .
+ Hardware software installation and troubleshooting .
+ Active Directory fundamentals.
+ Mobile Device Management (Azure/Intune) .
+ ITIL practices awareness .
+ Strong customer service ethic .
+ Excellent problem-solving skills and g ood organizational skills .
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:● Generous holiday allowance with the option to buy additional days● Health screening, eye care vouchers and private medical benefits● Wellbeing programs● Life assurance ● Access to a competitive contributory pension scheme● Save As You Earn share option scheme● Travel Season ticket loan● Electric Vehicle Scheme● Optional Dental Insurance● Maternity, paternity and shared parental leave● Employee Assistance Programme● Access to emergency care for both the elderly and children● RECARES days, giving you time to support the charities and causes that matter to you● Access to employee resource groups with dedicated time to volunteer● Access to extensive learning and development resources● Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Our client, a rapidly expanding SaaS provider, is seeking a dedicated and technically adept Technical Support Specialist to join their remote customer service team. Based in the Norwich, Norfolk, UK area, this role offers the flexibility of remote work while providing critical support to their valued clientele. You will be the first point of contact for users experiencing technical difficulties, diagnosing issues, and providing timely resolutions to ensure a seamless user experience. This position requires excellent problem-solving skills, strong communication abilities, and a passion for customer satisfaction.

Responsibilities:

• Provide first-line technical support to customers via phone, email, and chat, addressing inquiries and resolving issues promptly.
• Diagnose and troubleshoot software and hardware problems, identifying root causes and implementing effective solutions.
• Guide users through step-by-step solutions to technical challenges, ensuring clear and concise communication.
• Escalate complex technical issues to higher-level support teams or development when necessary, providing detailed information.
• Maintain accurate and comprehensive records of customer interactions, issues, and resolutions in the CRM system.
• Develop and update support documentation, knowledge base articles, and FAQs to empower customers and internal teams.
• Proactively monitor customer feedback and support trends to identify potential areas for product improvement.
• Collaborate with product development and engineering teams to relay customer feedback and technical issues.
• Ensure adherence to service level agreements (SLAs) for response and resolution times.
• Stay up-to-date with product updates, new features, and technical changes to provide accurate support.
• Contribute to a positive and supportive team environment, sharing knowledge and best practices.
• Assist with customer onboarding and training on product functionalities.

Qualifications:

• Proven experience in a technical support, helpdesk, or customer service role, preferably within the IT or software industry.
• Strong understanding of operating systems (Windows, macOS), networking concepts, and common software applications.
• Excellent troubleshooting and problem-solving skills with a logical approach to issue resolution.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Proficiency in using helpdesk software and CRM systems (e.g., Zendesk, Salesforce).
• Ability to work independently and manage time effectively in a remote work setting.
• A patient, customer-centric attitude and a strong commitment to providing outstanding service.
• Technical certifications (e.g., CompTIA A+, Network+) are a plus.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Familiarity with SaaS products and cloud-based solutions is highly desirable.

Join our dedicated remote support team and make a tangible difference for our users in Norwich, Norfolk, UK .

Our client is seeking a proactive and customer-focused Technical Support Specialist to join their team in **Brighton, East Sussex, UK**. This role offers a hybrid working model, providing a balance between remote work and in-office collaboration. You will be the primary point of contact for customers experiencing technical issues with our client's software products and services. Your responsibilities will include diagnosing and resolving complex technical problems, providing clear and concise solutions, and documenting support interactions. The ideal candidate will have excellent troubleshooting skills, a strong understanding of IT systems and networks, and experience with customer support ticketing systems. You should be adept at communicating technical information to both technical and non-technical users. Responsibilities include responding to customer inquiries via phone, email, and chat, escalating issues when necessary, and contributing to the knowledge base with solutions and guides. A passion for customer service and a commitment to delivering high-quality support are essential. Experience with specific software or hardware relevant to our client's industry would be a significant advantage. This is a great opportunity to develop your technical expertise and customer service skills within a supportive team environment.

Our client is looking for a dedicated and technically proficient Technical Support Specialist to join their growing Customer Service and Helpdesk team. This role is vital in providing first-line technical support to internal users and external customers, ensuring timely resolution of issues and maintaining high levels of customer satisfaction. You will be responsible for troubleshooting hardware, software, and network problems, escalating complex issues, and providing clear, concise guidance. This hybrid role, based in Liverpool, Merseyside, UK , offers a collaborative office environment with the flexibility of remote work. The ideal candidate will possess excellent problem-solving skills and a strong understanding of IT systems and applications.

Key Responsibilities:

• Providing prompt and effective technical support to users via phone, email, and chat.
• Diagnosing and resolving hardware, software, and network-related issues.
• Installing, configuring, and maintaining computer hardware, software, systems, networks, printers, and scanners.
• Documenting all support requests, troubleshooting steps, and resolutions in the helpdesk system.
• Escalating unresolved issues to senior support staff or relevant IT teams.
• Guiding users through step-by-step solutions to technical problems.
• Setting up and managing user accounts and access permissions.
• Assisting with IT equipment inventory and asset management.
• Contributing to the creation and maintenance of IT support documentation and knowledge base articles.
• Ensuring compliance with IT security policies and procedures.
• Providing basic training to end-users on software and hardware usage.
• Monitoring system performance and identifying potential issues proactively.

Qualifications and Experience:

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS) and common office applications (Microsoft Office Suite).
• Familiarity with network concepts (TCP/IP, DNS, DHCP) and troubleshooting techniques.
• Experience with remote support tools and ticketing systems.
• Excellent problem-solving, analytical, and diagnostic skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work effectively both independently and as part of a team.
• Customer-focused attitude with a commitment to providing excellent service.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Experience with mobile device support is desirable.
• Ability to adapt to a hybrid working arrangement, balancing remote and in-office duties.

This is a fantastic opportunity to advance your IT support career within a supportive team. Join us and make a difference in our users' daily technological experience.

Our client is a rapidly growing technology company seeking a dedicated and customer-focused Technical Support Specialist to join their team. This role is essential for providing exceptional support to our diverse client base, ensuring smooth operation of our services. The position is based in our customer service center in Glasgow, Scotland, UK .

As a Technical Support Specialist, you will be the first point of contact for customers experiencing technical difficulties. Your primary responsibility will be to diagnose, troubleshoot, and resolve issues efficiently and effectively, while providing a positive customer experience. You will leverage your technical knowledge and problem-solving skills to guide users through solutions.

Key responsibilities include:

• Responding to customer inquiries and technical issues via phone, email, and chat in a timely manner.
• Diagnosing and troubleshooting hardware, software, and network problems.
• Providing step-by-step technical guidance and support to end-users.
• Escalating complex issues to appropriate technical teams when necessary.
• Documenting all customer interactions, technical issues, and resolutions in a helpdesk ticketing system.
• Creating and maintaining a knowledge base of common issues and their solutions.
• Assisting with user account management and system configurations.
• Identifying trends in customer issues to provide feedback for product improvement.
• Ensuring customer satisfaction through professional and empathetic communication.
• Participating in training sessions to stay updated on product features and support procedures.

We are looking for candidates with a strong background in customer service and technical support. Excellent problem-solving, communication, and interpersonal skills are essential. Familiarity with helpdesk software and CRM systems is preferred. A good understanding of IT principles, operating systems (Windows, macOS), and common software applications is required. A passion for technology and a commitment to providing outstanding customer support are key. Join our vibrant customer service team in Glasgow and contribute to our reputation for excellent client care.

Our client is looking for a dedicated and technically adept Technical Support Specialist to join their customer service team. This is a fully remote position, providing essential support to users facing technical challenges. You will be responsible for diagnosing and resolving hardware, software, and network issues for customers, offering timely and effective solutions. This involves responding to support requests via phone, email, and chat, documenting all interactions accurately in the ticketing system. You will guide users through troubleshooting steps, providing clear and concise instructions. Escalating complex issues to higher-level support teams when necessary, while ensuring all tickets are resolved within established service level agreements (SLAs), is crucial. The ideal candidate will possess strong troubleshooting skills, a broad understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts. Excellent customer service and communication skills are paramount, with the ability to remain calm and professional under pressure. Previous experience in a helpdesk or technical support role is required. Familiarity with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow) is highly advantageous. You should be a proactive problem-solver, eager to learn new technologies and continuously improve your technical knowledge. This role offers the flexibility of remote work combined with the satisfaction of helping customers overcome their technical obstacles and ensuring their satisfaction.

Our client is looking for a dedicated and skilled Technical Support Specialist to join their remote-based customer service team. In this role, you will be the primary point of contact for customers experiencing technical difficulties with our client's innovative software solutions. You will provide timely and effective troubleshooting, diagnose complex issues, and guide users through step-by-step solutions. This is a fully remote position, requiring you to manage your own time and workspace efficiently. Responsibilities include responding to customer inquiries via phone, email, and chat, documenting all interactions and resolutions in the CRM system, escalating unresolved issues to higher-level support, and contributing to the knowledge base with solutions and FAQs. The ideal candidate possesses excellent communication and interpersonal skills, a strong aptitude for technology, and a passion for helping others. You should be patient, empathetic, and able to explain technical concepts clearly to non-technical users. A proactive approach to problem-solving and the ability to work independently with minimal supervision are essential. Familiarity with remote support tools and ticketing systems is a plus. This role is crucial to maintaining customer satisfaction and ensuring the smooth operation of our client's services. You will be part of a supportive and collaborative remote team environment. Requirements: Proven experience in technical support or a similar customer-facing role, excellent diagnostic and problem-solving skills, proficiency in Windows and macOS operating systems, and a strong understanding of common software applications. A degree in Computer Science, Information Technology, or a related field is beneficial, but equivalent work experience will be considered. You must have a stable internet connection and a dedicated workspace conducive to focused work. Join us in providing exceptional support to our growing customer base from the comfort of your home.
Location: Remote within the UK