44,852 Senior Technical Support Specialist jobs in the United Kingdom

IT Support Specialist

Onsite – Central London

12-Month Contract

Salary - £19.50 per hour PAYE

Our client is one of the world’s leading technology companies, transforming how people connect, communicate, and share through innovative digital platforms.

Role Overview

We are seeking an IT Support Specialist to provide hands-on technical assistance to users, ensuring smooth operation of computer systems and resolving both software and hardware issues.

Key Responsibilities

• Respond to user inquiries regarding computer software or hardware to resolve problems (typically of lower complexity).
• Install software or perform hardware testing remotely as needed.
• Enter commands and observe system functioning to verify correct operation and detect errors.
• Maintain accurate records of daily data transactions, problems, and remedial actions taken.
• Read technical manuals, confer with users, and run diagnostics to identify and resolve issues.

Qualifications & Skills

• Strong verbal and written communication skills.
• Excellent problem-solving, customer service, and interpersonal skills.
• Ability to work independently and manage time effectively.
• Knowledge of computer software, including configuration management, desktop communications, operating systems, and internet directory services.

Apply now to join a fast-paced, innovative environment where your skills will help keep one of the world’s most impactful tech companies running at its best.

IT Support Specialist

Onsite – Central London

12-Month Contract

Salary - £19.50 per hour PAYE

Our client is one of the world’s leading technology companies, transforming how people connect, communicate, and share through innovative digital platforms.

Role Overview

We are seeking an IT Support Specialist to provide hands-on technical assistance to users, ensuring smooth operation of computer systems and resolving both software and hardware issues.

Key Responsibilities

• Respond to user inquiries regarding computer software or hardware to resolve problems (typically of lower complexity).
• Install software or perform hardware testing remotely as needed.
• Enter commands and observe system functioning to verify correct operation and detect errors.
• Maintain accurate records of daily data transactions, problems, and remedial actions taken.
• Read technical manuals, confer with users, and run diagnostics to identify and resolve issues.

Qualifications & Skills

• Strong verbal and written communication skills.
• Excellent problem-solving, customer service, and interpersonal skills.
• Ability to work independently and manage time effectively.
• Knowledge of computer software, including configuration management, desktop communications, operating systems, and internet directory services.

Apply now to join a fast-paced, innovative environment where your skills will help keep one of the world’s most impactful tech companies running at its best.

Role: Technology Support - Technical Support Coordinator / Specialist

Location: Battersea., London

Key Skills Required:

• Troubleshooting experience for mac/Apple devices.

• Ability to assess customer’s support needs and provide solutions or refer them to other support options available.

• Experience in supporting the implementation of new software applications through User Acceptance Testing.

• Have excellent time management skills and can make decisions quickly.

• Strong problem solving skills with the ability to ask helpful and effective questions during triage phase of end users support.

• Effective communication skills that let you converse as freely and comfortably with small groups as with individual users

• Pervious help desk or customer technical support experience

• Ticketing systems and use of remote support tools

Responsibilities:

Under the supervision of the Places Technology Product Support Manager, a Technical Support Coordinator / specialist team member is responsible for the following:

• Provide end-user desktop support for internally developed software solutions, ensuring a high level of customer service and technical expertise.

• Perform system administrate tasks including user access management, resetting workflows, updating system configurations, and system maintenance.

• Conduct user acceptance testing (UAT) and production validation testing (PVT) to ensure software quality and functionality prior to deployment and after release.

• Create, update, and maintain our internal knowledge base (kbase) documentation for the systems we support including user guides, process documentation, and troubleshooting materials.

• Work within ticketing systems to respond, triage, and escalate customer issues to our Technology Project Managers or Engineering teams to resolve.

• Provide application training for new users as required to ensure a smooth onboarding experience

Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters.

Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;

Contributory pension

Extra holiday purchase

Life insurance policy

Private medical insurance

Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.

Technical Support Specialist

Standout opportunity for a Technical Support Specialist to join a top-tier US law firm, widely recognised as one of the most desirable places to work. You'll be part of a fast-paced, high-performing environment, working alongside market-leading professionals at the top of their game.

• Salary to £46,000
• Office based in Central London
• Tremendously generous benefits including 30 days holiday
• 09:30-17:30 working hours

This firm leverages the best IT professionals to deliver world-class service, from applications and infrastructure to around the clock user service and support, focusing on operational excellence, reliability, security, and value.

Technical Support Specialist Key Responsibilities:

• Provide deskside, remote, and regional second-line IT support to firm personnel, ensuring timely resolution of hardware, software, and communication issues
• Log and manage incidents and service requests in the firm’s service management system, escalating recurring issues and problems as needed
• Install, test, and deploy software and hardware in line with firm standards, including PC imaging
• Administer the IT team’s shared inbox and calendar for effective communication and scheduling
• Procure IT equipment and manage inventory in accordance with firm policy
• Provide support to other European offices, including occasional travel and out-of-hours coverage
• Participate in a rotating shift pattern and be available for on-call, weekend, and overtime work as required

Technical Support Specialist Skills & Requirements:

• At least 2 years of IT experience in a similar role within a law firm
• Strong technical skills across Windows OS, Office 365, imaging tools, remote access, and call logging systems
• Exposure to the firm’s software environment (e.g. Windows 10/11, Litera Compare, NetDocuments, Zoom Workplace, ServiceNow, SCCM, Citrix, GlobalProtect VPN)
• Solid knowledge of desktop hardware and peripherals and experience supporting mobile devices (e.g. iPads, iPhones, Android)

The story so far:

ENGAGE Technology Partners (“ENGAGE”) is SaaS HR Tech startup that is disrupting the UK £55billion temporary labour market. ENGAGE provides the most advanced digital supply chain platform for the management of temporary labour - globally.

ENGAGE’s clients include the British Government, some of the largest companies in the UK and some of the largest multinational companies in the world. ENGAGE is currently active in the UK and about to start expanding internationally.

The game-changing technology developed by ENGAGE allows the company to provide solutions at scale, allowing a relatively small team to take care of big business. People at ENGAGE love their jobs, help each other, and mix innovation, professionalism, zero ego and a good sense humour in their daily activities.

Take a look at our intro video to learn a little more about us:

Who are we looking for?

A B2B Technical Support Specialist that will play a crucial role in supporting the successful implementation and ongoing management of the ENGAGE platform for our clients. Reporting to the Senior Technical Support Specialist you will be responsible for executing deployment management tasks across configuration, onboarding, training, support, and upgrades. You will also contribute to the continuous improvement and automation of deployment processes. This role requires a detail-oriented professional with a passion for process optimisation, client success, and technical problem-solving.

What success looks like?

· You ensure business configurations and user access are set up accurately and align with deployment requirements and client needs.

· You manage and execute the onboarding process for new businesses, ensuring timely communication and follow-up to keep clients informed.

· You manage and maintain BPM automation tools, keeping them updated and optimised to reflect process changes and business growth.

· You maintain and manage the ENGAGE Academy configuration, ensuring trainings are properly set up and invites are sent to users. You monitor and report on training progress, support users with any issues, and collaborate with the Deployment Manager to improve training content and processes.

· You collaborate with the Deployment Manager and Platform Specialists to escalate and resolve any onboarding issues efficiently.

· You make accessible and support client self serve training and certification by managing ENGAGE Academy configurations and reporting on training status and ensuring users are certified before using the platform.

· You respond to client support tickets promptly, troubleshoot technical issues, and escalate bugs or platform-related problems to the Product Team as needed.

· You contribute to the rollout of deployment upgrades by coordinating configuration changes, enabling new features, and ensuring clients receive appropriate training.

· You analyse support tickets and your team performance to propose improvements to the platform and improvements and automation for internal processes.

What’s in it for you?

Work with and be part of multicultural team developing a world-class SaaS technology and be part of the coming explosive growth in the UK and preparation for international expansion.

· Enjoy the flexibility of working fully remotely during UK office hours, from anywhere within a 2-hour time zone difference, with no commuting required.

· You will work for an HR Tech company with the most advanced digital supply chain platform for temporary labour – beating ALL tech competitors, including IBM, Oracle and SAP.

· You will gain a strong track record and fast-track your professional development in a leading HR Tech start-up going through accelerated Growth and pre-scale up.

· You will work with professionals of high calibre that will help you accelerate your professional development.

· You will have 23 days holiday per year plus Bank Holidays.

· You will have a Day-off to celebrate your birthday.

· You will join a company with a culture focused on innovation and embracing change, with a team that love their jobs and interact with each other with a great mix of professionalism and sense of humour.

· You will join as a contractor with a starting salary of EUR 23,500 (GBP 19,500) per year

Location:

Remote.
(UK +/- 2 hours)

What you will bring to the team

· Detail-Oriented: Consistently focuses on the finer details to ensure accuracy and precision.

· Systematic: Skilled at gathering and organising data, with a focus on making sense of it to drive decisions.

· Analytical: Highly analytical, with a strong drive to achieve accuracy and optimise processes.

· Logical: Ensures every action and decision follows a clear process and logical structure.

· A bachelor's degree in a technical, accounting, business administration or similar area.

· Experienced in handling and managing data with accuracy and efficiency, preferably in a tech environment, ensuring seamless data processing and system updates.

· Strong interest in data, numbers, and process management, with a detail-oriented, data-driven mindset.

· Enjoyment in updating and maintaining databases, even when tasks are repetitive.

· Relevant experience in deployment management, client support, or similar roles.

· A collaborative and helpful attitude, with the ability to follow instructions and work well with others.

· Strong organisational and project management skills, with an eye for detail and process optimisation.

· Ability to analyse and validate data, ensuring accuracy and consistency across internal databases.

· Good communication skills, both written and verbal, with the ability to interact confidently with clients and internal teams.

· A problem-solving mindset, with the ability to troubleshoot technical issues and escalate when necessary.

· A collaborative attitude and eager to work across teams to achieve business goals.

· Interested in developing a career in Tech

Other skills - Nice to Have

· Desirable experience in similar roles

· Relevant experience in SaaS deployment management, client support, or similar roles.

· Knowledge of automation tools or scripting to improve business processes.

· Familiarity with self-service training platforms and learning management systems (LMS).

· Familiarity with business process management (BPM), automation, data management, and reporting tools.

· Experience working with ticketing tools.

Contracted Hours:

• 40 hours per week from 09:00 – 18:00 Monday to Friday, working in UK time

• 1 hour lunch break from 1pm to 2pm

As a Technical Support Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will be tasked with supporting customers by answering questions and resolving issues related to Corcentric software solutions. 

This key position reports to the Sr. Manager, Customer Support within our Global Client Services team. We’re a dedicated, down-to-earth group in a growing global organization offering plenty of opportunity. We look forward to adding you into the mix! 

As a Technical Support Specialist, you’ll be responsible for: 

• Responding to incoming customer support requests, both technical and non-technical, via phone and email in a professional and timely manner 
• Mitigating customer confusion or frustration through effective, patient communication 
• Utilizing resources and tools effectively for troubleshooting and researching issues to identify root cause and resolution. 
• Supporting, documenting, prioritizing, and tracking incidents reported by customers 
• Escalating cases to senior resources and following documented escalation procedures 

• Acquiring and maintaining knowledge of relevant products, service offerings, and support policies to provide accurate solutions 
• Being the “voice of the customer” by gathering and conveying feedback internally regarding product improvement and enhancement customer suggestions 
• Achieving high levels of customer satisfaction 
• Actively participating in a team environment, including collaborating with cross-functional teams and management throughout Corcentric 
• Developing an extensive knowledgebase of Corcentric applications 

Requirements

You’ll need to have: 

• Experience in customer support or technical support, with excellent rapport and relationship-building skills 
• Exceptional customer service skills, a passion for technology along with strong troubleshooting skills 
• Good understanding of software applications and SaaS platforms 
• Excellent verbal and written communication skills, with a service-oriented attitude 
• Strong problem solving and analytical skills 
• Reliability, along with a strong work ethic 
• Demonstrated ability to multitask, remain organized and prioritize between multiple projects 
• High proficiency with Windows applications (Excel, Word, PowerPoint) 
• Ability to speak and write in both French and English

(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)  

It's great if you also have:

• 2-3 years of experience in customer service or technical support
• Research and database experience a strong plus (EDI, SQL)

• Respond to customer support requests in a helpful and professional manner.
• Troubleshoot technical queries and resolve issues through to completion.
• Build trust with customers through clear, supportive communication.
• Provide remote setup and training sessions for new users.
• Accurately log and share key information using internal systems.
• Act as a customer advocate and champion for the brand.

• Fluent in German and English (spoken and written).
• Experience working in a customer service role.
• A real passion for delivering excellent customer service.
• Strong communication, organisational, and listening skills.
• Logical problem-solving ability and a proactive approach.
• A flexible, team-focused attitude with great attention to detail.
• Comfortable learning and adapting to new digital tools and processes.

• Any exposure to technology, software support or print environments.
• French speaking language skills in addition  to German

• Training provided – grow into a tech support role with full support.
• Be part of a friendly, international-facing team.
• A chance to develop your skills in a growing tech company.
• Work-life balance – no weekends, regular hours.