46,690 Senior Technical Support Specialist jobs in the United Kingdom

Technical Support Specialist

Liverpool, North West Kyndryl

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.

Technical Support Specialist

London, London Kyndryl

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.

Technical Support Specialist

OX1 1PG Oxford, South East £28000 Annually WhatJobs

Posted today

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is looking for a dedicated and skilled Technical Support Specialist to join their expanding team in Oxford, Oxfordshire, UK . This role is pivotal in ensuring our clients receive exceptional support for their software and hardware solutions. You will be the first point of contact for technical inquiries, diagnosing and resolving a wide range of issues through phone, email, and ticketing systems. A key aspect of this role involves troubleshooting complex technical problems, guiding users through step-by-step solutions, and escalating issues to higher support tiers when necessary. You will also be responsible for maintaining accurate records of customer interactions and resolutions in our CRM system, contributing to a comprehensive knowledge base. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and concise manner to both technical and non-technical users. A strong aptitude for problem-solving and a logical approach to troubleshooting are essential. Experience with IT support ticketing systems, remote desktop tools, and common operating systems (Windows, macOS) is highly desirable. Familiarity with network protocols and basic hardware troubleshooting will be advantageous. This role offers a blend of in-office collaboration and remote flexibility, allowing for a balanced work-life integration. We are committed to professional development and will provide opportunities for you to expand your technical expertise. If you are passionate about technology, enjoy helping people, and thrive in a fast-paced support environment, this is an exciting opportunity to advance your career with a forward-thinking company.
This advertiser has chosen not to accept applicants from your region.

Technical Support Specialist

PO1 1AA Portsmouth, South East £28000 Annually WhatJobs

Posted today

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their growing team in Portsmouth, Hampshire, UK . This role is pivotal in providing exceptional first-line technical assistance to our diverse customer base, resolving issues efficiently and ensuring a high level of customer satisfaction. You will be the first point of contact for users experiencing technical difficulties, guiding them through troubleshooting steps and escalating complex issues when necessary. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for understanding and explaining technical concepts.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat, providing timely and accurate technical solutions.
  • Diagnose and resolve hardware, software, and network-related issues for a variety of products and services.
  • Guide users through step-by-step solutions, demonstrating patience and empathy.
  • Escalate unresolved issues to higher-level support teams, providing detailed documentation.
  • Maintain accurate records of customer interactions, issues, and resolutions in the support ticketing system.
  • Contribute to the development of knowledge base articles and FAQs to empower users and internal teams.
  • Identify recurring technical issues and provide feedback to product development teams for improvement.
  • Ensure all customer interactions meet the company's standards for quality and professionalism.
  • Stay up-to-date with product updates, new features, and industry trends to provide the most effective support.

Required Qualifications:
  • Proven experience in a technical support or customer service role.
  • Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
  • Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a plus.
  • Excellent active listening and verbal communication skills.
  • Ability to explain technical information clearly and concisely to non-technical users.
  • Strong problem-solving abilities and attention to detail.
  • Experience with CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
  • Adept at managing multiple customer requests simultaneously.
  • Ability to work independently and as part of a team.
  • Previous experience in the (Industry specific to the client, e.g., SaaS, E-commerce) sector is highly desirable.

This role offers a fantastic opportunity to grow within a supportive environment, with excellent training and career progression opportunities. If you are passionate about technology and helping people, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.

Technical Support Specialist

NR1 3PA Norwich, Eastern £32000 Annually WhatJobs

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking a highly proficient and customer-focused Technical Support Specialist to join their thriving team. This is a fully remote position, offering the ultimate flexibility to work from home. You will be the first point of contact for customers experiencing technical issues with our software and hardware products. Your primary goal will be to provide timely, accurate, and empathetic technical assistance, ensuring customer satisfaction and efficient problem resolution. This role requires excellent troubleshooting skills, strong communication abilities, and a deep understanding of IT systems.

Key Responsibilities:
  • Respond to customer technical support requests via phone, email, and chat channels in a timely and professional manner.
  • Diagnose and resolve a wide range of technical issues related to software applications, hardware, and network connectivity.
  • Provide clear, concise, and step-by-step guidance to customers for troubleshooting and problem-solving.
  • Escalate complex technical issues to higher-level support teams or development as necessary, while maintaining ownership of customer issues.
  • Document all customer interactions, issues, and resolutions accurately in the support ticketing system.
  • Develop and maintain knowledge base articles, FAQs, and troubleshooting guides to empower customers and internal teams.
  • Proactively identify trends in customer issues and provide feedback to the product development and QA teams.
  • Stay up-to-date with product updates, new features, and technical documentation.
  • Contribute to the continuous improvement of support processes and customer service standards.
  • Ensure adherence to service level agreements (SLAs) and customer satisfaction metrics.

Qualifications:
  • Proven experience (2+ years) in a technical support or helpdesk role.
  • Strong troubleshooting skills and ability to diagnose and resolve complex technical problems.
  • Familiarity with operating systems (Windows, macOS, Linux) and common software applications.
  • Understanding of networking concepts (TCP/IP, DNS, DHCP).
  • Excellent customer service and interpersonal skills, with the ability to communicate technical information effectively to non-technical users.
  • Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
  • Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
  • A proactive and problem-solving mindset.
  • Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
  • Strong written and verbal communication skills.
This fully remote opportunity is ideal for a skilled IT professional looking to make a significant impact from anywhere in the UK, providing essential support and contributing to customer success.
This advertiser has chosen not to accept applicants from your region.

Technical Support Specialist

CB2 1TN Cambridge, Eastern £32000 Annually WhatJobs

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is expanding its award-winning customer support team and is looking for a dedicated and skilled Technical Support Specialist to join us remotely. If you have a passion for technology and a talent for helping others, this fully remote position based out of Cambridge, Cambridgeshire, UK could be perfect for you. You will be the first line of support for our users, providing timely and effective resolution to technical issues across our software suite. This involves diagnosing problems, troubleshooting software and hardware, guiding users through step-by-step solutions, and escalating complex issues when necessary. You will be responsible for maintaining accurate records of customer interactions and technical issues, contributing to our knowledge base, and identifying recurring problems to suggest improvements. The ideal candidate will possess excellent problem-solving abilities, a patient and empathetic demeanor, and strong communication skills, both written and verbal. Prior experience in a technical support role, particularly with SaaS products, is highly advantageous. Familiarity with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools is essential. A solid understanding of operating systems (Windows, macOS), networking concepts, and common software applications is required. While this role is fully remote, we foster a strong sense of team camaraderie through regular virtual meetings and collaborative platforms. A degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is preferred. You must be self-motivated, able to manage your time effectively, and committed to providing exceptional customer service.
This advertiser has chosen not to accept applicants from your region.

Technical Support Specialist

M1 6EQ Manchester, North West £25000 Annually WhatJobs

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client, a dynamic technology solutions provider, is seeking a proactive and skilled Technical Support Specialist to join their busy team in Manchester, Greater Manchester, UK . This role is crucial in ensuring our clients receive prompt and effective assistance with their technical queries and issues. You will be the first point of contact for users seeking help with software, hardware, and network-related problems. The ability to diagnose issues, provide clear solutions, and maintain a high level of customer satisfaction is paramount.

Key responsibilities will include:
  • Providing first-line technical support and troubleshooting for hardware, software, and network issues via phone, email, and ticketing systems.
  • Diagnosing and resolving technical problems efficiently and effectively.
  • Guiding users through step-by-step solutions to resolve their technical issues.
  • Escalating complex issues to senior support staff or relevant departments when necessary.
  • Documenting all support requests, troubleshooting steps, and resolutions in the helpdesk system.
  • Creating and updating knowledge base articles and FAQs to assist users.
  • Assisting with user account management, password resets, and system access.
  • Participating in the testing and deployment of new software and hardware.
  • Providing feedback to the development team on recurring issues and potential product improvements.
  • Maintaining a high standard of customer service and professionalism at all times.

The ideal candidate will have a strong understanding of IT principles and common software applications. Previous experience in a technical support or helpdesk role is essential. Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users, are a must. Proficiency with operating systems (Windows, macOS) and common productivity software is required. Experience with remote desktop tools and ticketing systems is highly advantageous. This is a hybrid role, requiring a balance of working from our Manchester office and remotely. If you are a problem-solver with a passion for technology and customer service, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Senior technical support specialist Jobs in United Kingdom !

Technical Support Specialist

PL1 2SR Plymouth, South West £26000 Annually WhatJobs

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client, a leading provider of innovative software solutions, is seeking a skilled and customer-focused Technical Support Specialist to join their dedicated helpdesk team. This is a fully remote position, allowing you to contribute your expertise from anywhere in the UK while providing exceptional support to a global customer base. As a Technical Support Specialist, you will be the primary point of contact for customers experiencing technical difficulties with our client's software products. You will be responsible for troubleshooting, diagnosing, and resolving a wide range of technical issues via phone, email, and chat. Your ability to clearly communicate complex technical information to users of varying technical backgrounds will be essential. You will play a key role in ensuring customer satisfaction by providing timely, efficient, and effective solutions, maintaining our client's reputation for outstanding customer service. Key Responsibilities:
  • Respond to customer inquiries and provide technical assistance for software-related issues via multiple communication channels.
  • Diagnose, troubleshoot, and resolve hardware and software problems according to established procedures.
  • Escalate complex issues to appropriate internal teams when necessary, ensuring proper documentation.
  • Guide users through step-by-step solutions and provide clear, concise instructions.
  • Document all support interactions, resolutions, and feedback in the ticketing system.
  • Create and maintain knowledge base articles and FAQs to empower users and reduce support volume.
  • Identify recurring issues and provide feedback to the development team for product improvements.
  • Proactively identify opportunities to enhance the customer support experience.
  • Stay up-to-date with product updates, new features, and troubleshooting techniques.
  • Contribute to a positive and collaborative team environment.
The ideal candidate will have a strong technical aptitude and a passion for helping others. Previous experience in a technical support or customer service role is essential, preferably within the software industry. Excellent problem-solving and analytical skills are required, along with the ability to work independently and manage time effectively. You must possess outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. Familiarity with CRM systems and helpdesk software (e.g., Zendesk, Salesforce Service Cloud) is highly desirable. A genuine commitment to customer satisfaction and a proactive approach to resolving issues are key. This role is advertised for **Plymouth, Devon, UK**, but is a remote position.
This advertiser has chosen not to accept applicants from your region.

Technical Support Specialist

SR1 1AA Sunderland, North East £25000 Annually WhatJobs

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is a rapidly expanding technology solutions provider seeking a skilled and customer-focused Technical Support Specialist to join their vibrant team in **Sunderland, Tyne and Wear, UK**. This role is crucial in ensuring our clients receive timely and effective technical assistance, resolving issues efficiently, and maintaining high levels of customer satisfaction. You will be the primary point of contact for users experiencing technical difficulties, providing support across a range of software and hardware issues. A strong understanding of IT systems, excellent problem-solving abilities, and exceptional communication skills are essential for this position.

Key Responsibilities:
  • Provide first-line technical support to users via phone, email, and in-person.
  • Diagnose and resolve hardware, software, and network issues.
  • Escalate complex issues to appropriate senior support teams when necessary.
  • Guide users through step-by-step solutions and clearly document technical procedures.
  • Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
  • Troubleshoot and resolve issues with operating systems (Windows, macOS), and common business applications.
  • Manage user accounts, permissions, and access rights.
  • Contribute to the knowledge base by documenting common issues and their solutions.
  • Proactively identify opportunities for system improvements and user training.
  • Maintain a high standard of customer service, ensuring all queries are handled professionally and efficiently.
We are looking for candidates with a minimum of 2 years of experience in a technical support or helpdesk role. A strong understanding of computer hardware, software, networking concepts, and operating systems is required. Proficiency with ticketing systems and remote support tools is essential. Excellent communication, interpersonal, and problem-solving skills are critical. The ability to explain technical issues to non-technical users in a clear and concise manner is paramount. Certifications such as CompTIA A+, Network+, or ITIL Foundation are highly desirable. This role is based in our office, offering a dynamic and collaborative team environment.
This advertiser has chosen not to accept applicants from your region.

Technical Support Specialist

AB10 1AA Aberdeen, Scotland £28000 Annually WhatJobs

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their established team, based in our office in Aberdeen, Scotland, UK . This role is crucial for providing timely and effective technical assistance to our diverse client base, ensuring high levels of customer satisfaction. You will be the first point of contact for users experiencing technical difficulties with our software and hardware, diagnosing issues, and guiding them through resolution steps. A strong understanding of IT systems and excellent communication skills are essential for success in this position.

Responsibilities:
  • Respond to customer support requests via phone, email, and ticketing system in a timely and professional manner.
  • Diagnose and troubleshoot hardware, software, and network issues for end-users.
  • Provide step-by-step technical guidance and support to users with varying levels of technical expertise.
  • Escalate complex issues to senior support engineers or relevant departments when necessary.
  • Document all support interactions, troubleshooting steps, and resolutions accurately in the CRM system.
  • Create and maintain knowledge base articles and FAQs to empower users and reduce recurring issues.
  • Assist with user account management, including setup, modification, and deletion.
  • Participate in testing new software releases and provide feedback on potential issues.
  • Stay up-to-date with product updates, new technologies, and industry best practices.
  • Contribute to a positive team environment and collaborate effectively with colleagues.

Qualifications:
  • Proven experience in a technical support or helpdesk role (2+ years).
  • Strong understanding of operating systems (Windows, macOS, Linux), common software applications, and basic networking concepts.
  • Experience with remote desktop support tools.
  • Excellent problem-solving and analytical skills.
  • Outstanding customer service and communication skills, both written and verbal.
  • Ability to explain technical concepts clearly to non-technical users.
  • Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
  • Relevant IT certifications (e.g., CompTIA A+, Network+) are advantageous.
  • Ability to work effectively within a team environment and adhere to office-based schedules.
This is an excellent opportunity for an IT support professional looking to advance their career within a supportive and forward-thinking organization located in Aberdeen, Scotland, UK .
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Senior Technical Support Specialist Jobs