1,515 Helpdesk Analyst jobs in the United Kingdom

Helpdesk Analyst

Salary: 25,000 - 28,000

Location: Leicester

Working Hours: Monday to Friday, 9:00am - 5:30pm

OR 4 on / 4 off shift pattern, 8:00am - 8:00pm

Our managed services client is expanding their Helpdesk team and is seeking several Helpdesk Support Analysts to join their dynamic environment.

You'll be supporting a wide partner base across maintenance contracts, MAC requests, and T&M-based support. This is a fantastic opportunity to work with cutting-edge technologies and develop your skills in Cisco networking, server, storage, and voice technologies.

Key Responsibilities:

• Provide front-line technical support for Cisco networking equipment and services.
• Handle server, storage, and voice technology issues.
• Own cases from logging to resolution or escalation, ensuring timely updates and customer satisfaction.
• Fulfil incidents and requests with a focus on hardware breakfix maintenance support.

Essential Skills.

• Previous experience in IT/network support or a helpdesk role.
• Strong customer service skills - delivering excellent experiences is key.
• Experience with hardware breakfix maintenance support.
• Basic knowledge of Cisco routers, switches, and firewalls (ASA, Meraki, Nexus).
• Ability to work independently and escalate when necessary.
• Strong organisational and prioritisation skills.
• Understanding of Cisco networking concepts - CCNA certification highly desirable.

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

Helpdesk Analyst

Salary: 25,000 - 28,000

Location: Leicester

Working Hours: Monday to Friday, 9:00am - 5:30pm

Our managed services client is expanding their Helpdesk team and is seeking several Helpdesk Support Analysts to join their dynamic environment.

You'll be supporting a wide partner base across maintenance contracts, MAC requests, and T&M-based support. This is a fantastic opportunity to work with cutting-edge technologies and develop your skills in Cisco networking, server, storage, and voice technologies.

Key Responsibilities:

• Provide front-line technical support for Cisco networking equipment and services.
• Handle server, storage, and voice technology issues.
• Own cases from logging to resolution or escalation, ensuring timely updates and customer satisfaction.
• Fulfil incidents and requests with a focus on hardware breakfix maintenance support.

Essential Skills.

• Previous experience in IT/network support or a helpdesk role.
• Strong customer service skills - delivering excellent experiences is key.
• Experience with hardware breakfix maintenance support.
• Basic knowledge of Cisco routers, switches, and firewalls (ASA, Meraki, Nexus).
• Ability to work independently and escalate when necessary.
• Strong organisational and prioritisation skills.
• Understanding of Cisco networking concepts - CCNA certification highly desirable.

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

Helpdesk Analyst

Salary: 25,000 - 28,000

Location: Leicester

Working Hours: 4 on / 4 off shift pattern, 8:00am - 8:00pm

Our managed services client is expanding their Helpdesk team and is seeking several Helpdesk Support Analysts to join their dynamic environment.

You'll be supporting a wide partner base across maintenance contracts, MAC requests, and T&M-based support. This is a fantastic opportunity to work with cutting-edge technologies and develop your skills in Cisco networking, server, storage, and voice technologies.

Key Responsibilities:

• Provide front-line technical support for Cisco networking equipment and services.
• Handle server, storage, and voice technology issues.
• Own cases from logging to resolution or escalation, ensuring timely updates and customer satisfaction.
• Fulfil incidents and requests with a focus on hardware breakfix maintenance support.

Essential Skills.

• Previous experience in IT/network support or a helpdesk role.
• Strong customer service skills - delivering excellent experiences is key.
• Experience with hardware breakfix maintenance support.
• Basic knowledge of Cisco routers, switches, and firewalls (ASA, Meraki, Nexus).
• Ability to work independently and escalate when necessary.
• Strong organisational and prioritisation skills.
• Understanding of Cisco networking concepts - CCNA certification highly desirable.

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

Helpdesk Analyst

Salary: 25,000 - 28,000

Location: Leicester

Working Hours: Monday to Friday, 9:00am - 5:30pm

OR 4 on / 4 off shift pattern, 8:00am - 8:00pm

Our managed services client is expanding their Helpdesk team and is seeking several Helpdesk Support Analysts to join their dynamic environment.

You'll be supporting a wide partner base across maintenance contracts, MAC requests, and T&M-based support. This is a fantastic opportunity to work with cutting-edge technologies and develop your skills in Cisco networking, server, storage, and voice technologies.

Key Responsibilities:

• Provide front-line technical support for Cisco networking equipment and services.
• Handle server, storage, and voice technology issues.
• Own cases from logging to resolution or escalation, ensuring timely updates and customer satisfaction.
• Fulfil incidents and requests with a focus on hardware breakfix maintenance support.

Essential Skills.

• Previous experience in IT/network support or a helpdesk role.
• Strong customer service skills - delivering excellent experiences is key.
• Experience with hardware breakfix maintenance support.
• Basic knowledge of Cisco routers, switches, and firewalls (ASA, Meraki, Nexus).
• Ability to work independently and escalate when necessary.
• Strong organisational and prioritisation skills.
• Understanding of Cisco networking concepts - CCNA certification highly desirable.

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

Helpdesk Analyst

Salary: 25,000 - 28,000

Location: Leicester

Working Hours: Monday to Friday, 9:00am - 5:30pm

Our managed services client is expanding their Helpdesk team and is seeking several Helpdesk Support Analysts to join their dynamic environment.

You'll be supporting a wide partner base across maintenance contracts, MAC requests, and T&M-based support. This is a fantastic opportunity to work with cutting-edge technologies and develop your skills in Cisco networking, server, storage, and voice technologies.

Key Responsibilities:

• Provide front-line technical support for Cisco networking equipment and services.
• Handle server, storage, and voice technology issues.
• Own cases from logging to resolution or escalation, ensuring timely updates and customer satisfaction.
• Fulfil incidents and requests with a focus on hardware breakfix maintenance support.

Essential Skills.

• Previous experience in IT/network support or a helpdesk role.
• Strong customer service skills - delivering excellent experiences is key.
• Experience with hardware breakfix maintenance support.
• Basic knowledge of Cisco routers, switches, and firewalls (ASA, Meraki, Nexus).
• Ability to work independently and escalate when necessary.
• Strong organisational and prioritisation skills.
• Understanding of Cisco networking concepts - CCNA certification highly desirable.

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

Helpdesk Analyst

Salary: £25,000 - £28,000

Location: Leicester

Working Hours: Monday to Friday, 9:00am - 5:30pm

OR 4 on / 4 off shift pattern, 8:00am - 8:00pm

Our managed services client is expanding their Helpdesk team and is seeking several Helpdesk Support Analysts to join their dynamic environment.

You'll be supporting a wide partner base across maintenance contracts, MAC requests, and T&M-based sup.

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• Provide high-level technical support and troubleshooting for a range of hardware, software, and network issues.
• Respond to customer inquiries via phone, email, and ticketing system, ensuring timely and effective resolution.
• Escalate complex issues to appropriate teams or vendors when necessary.
• Document all customer interactions, technical issues, and resolutions in the helpdesk system.
• Develop and maintain a comprehensive knowledge base of common issues and solutions.
• Mentor and provide guidance to junior helpdesk analysts, sharing expertise and best practices.
• Identify recurring problems and contribute to the implementation of preventative solutions.
• Assist in the training of new helpdesk staff.
• Contribute to the development and refinement of helpdesk processes and procedures.
• Ensure high levels of customer satisfaction through professional and efficient service.
• Participate in service improvement initiatives.
• Stay updated with the latest technology trends relevant to the support function.

• Proven experience as a Senior Helpdesk Analyst, Technical Support Specialist, or similar role.
• In-depth knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Experience with ITIL frameworks and best practices.
• Strong troubleshooting and analytical skills.
• Excellent communication, interpersonal, and customer service skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience with helpdesk ticketing systems (e.g., ServiceNow, Zendesk).
• Ability to mentor and lead junior team members.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.
• Bachelor's degree in IT, Computer Science, or a related field, or equivalent practical experience.