2,355 Helpdesk Analyst jobs in the United Kingdom

• Provide first-line technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Escalate complex technical problems to senior IT staff or relevant departments.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts, permissions, and access to IT resources.
• Assist with the setup and troubleshooting of mobile devices and applications.
• Maintain accurate records of support requests, resolutions, and user feedback in the ticketing system.
• Contribute to the creation and updating of IT support documentation and knowledge bases.
• Participate in IT projects, such as system upgrades and rollouts.
• Ensure all IT equipment is accounted for and managed effectively.
• Provide basic training to users on IT systems and best practices.
• Adhere to IT security policies and procedures.
• Monitor system performance and identify potential issues before they impact users.
• Assist with inventory management of IT assets.

• Proven experience in an IT helpdesk or technical support role.
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Familiarity with network concepts (TCP/IP, DNS, DHCP).
• Experience with hardware and software troubleshooting.
• Excellent customer service and communication skills.
• Ability to work effectively under pressure and manage multiple priorities.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous.
• Experience with IT support ticketing systems (e.g., ServiceNow, Jira Service Desk).
• A proactive approach to problem-solving.
• Ability to work collaboratively within a team environment.
• Knowledge of mobile device management (MDM) is a plus.
• Experience in supporting Mac OS environments is beneficial.

My client, a market leading, global, multi-billion dollar AUM hedge fund, are looking to hire an Desktop Support Engineer in their London office.

The successful individual will be responsible for supporting Portfolio Managers, Traders and End Users. The ideal candidate will have 1-8 years experience supporting end users, with experience troubleshooting and providing white glove support.

You will also provide telephone and user-facing support to the trade floor, VIPs and other Global offices.

My client is committed to paying a strong increase on any base salary alongside market-leading bonuses. Alongside this, they offer exceptional benefits from only the best private healthcare to in-house Michelin-star quality food (free for all staff).

Apply now following the link below or send your resume directly to

My client, a market leading, global, multi-billion dollar AUM hedge fund, are looking to hire an Desktop Support Engineer in their London office.

The successful individual will be responsible for supporting Portfolio Managers, Traders and End Users. The ideal candidate will have 1-8 years experience supporting end users, with experience troubleshooting and providing white glove support.

You will also provide telephone and user-facing support to the trade floor, VIPs and other Global offices.

My client is committed to paying a strong increase on any base salary alongside market-leading bonuses. Alongside this, they offer exceptional benefits from only the best private healthcare to in-house Michelin-star quality food (free for all staff).

Apply now following the link below or send your resume directly to

• Provide first-line technical support to employees via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Manage and prioritize IT support tickets using a helpdesk system.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist with user account management and access control.
• Conduct regular system checks and preventative maintenance.
• Document IT procedures and user guides.
• Escalate complex issues to senior IT staff when necessary.
• Provide basic training to users on IT systems and software.
• Contribute to the continuous improvement of IT support services.

• Proven experience in an IT support or helpdesk role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with Microsoft Office Suite and common business applications.
• Experience with IT ticketing systems (e.g., Zendesk, ServiceNow).
• Good understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and troubleshooting skills.
• Strong customer service and communication abilities.
• Ability to work independently and as part of a team.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnosing and resolving technical issues related to our products and services.
• Guiding customers through product features, setup, and troubleshooting steps.
• Escalating complex technical issues to higher-level support or relevant departments when necessary.
• Documenting customer interactions, issues, and resolutions accurately in the CRM system.
• Providing feedback to the product development team on common customer issues and suggestions for improvement.
• Maintaining a high standard of customer service and ensuring customer satisfaction at all times.
• Keeping up-to-date with product knowledge and technical specifications.
• Adhering to company policies and procedures for customer support.
• Contributing to a positive and collaborative team environment.

• Lead, mentor, and motivate a team of technical support specialists, fostering a culture of excellent customer service.
• Develop and implement strategies to ensure timely and effective resolution of customer technical issues.
• Monitor team performance, track key metrics (e.g., response time, resolution time, customer satisfaction), and implement improvements.
• Manage customer escalations and ensure prompt and satisfactory resolution.
• Develop and maintain comprehensive knowledge base articles and support documentation.
• Collaborate with product development and engineering teams to identify and resolve recurring technical issues.
• Ensure adherence to service level agreements (SLAs) and customer support policies.
• Conduct regular performance reviews and provide ongoing coaching and training to team members.
• Identify training needs and develop programs to enhance team skills and product knowledge.
• Manage the support ticketing system and ensure efficient ticket routing and handling.
• Gather customer feedback and provide insights to management for product and service improvements.
• Oversee the onboarding and training of new customer support staff.

• Bachelor's degree in Business Administration, Information Technology, or a related field; relevant certifications are a plus.
• Minimum of 5 years of experience in customer service or technical support, with at least 2 years in a supervisory or management role.
• Proven experience in managing and leading a team of customer support professionals.
• Strong understanding of technical support principles and best practices.
• Excellent problem-solving and analytical skills.
• Exceptional communication, interpersonal, and customer-facing skills.
• Proficiency in customer support software and ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to manage multiple priorities and work effectively under pressure.
• Experience in the software industry is highly desirable.
• A strong commitment to delivering outstanding customer service.