2,355 Helpdesk Analyst jobs in the United Kingdom

Senior Helpdesk Analyst

NR1 3AA Norwich, Eastern £28000 Annually WhatJobs

Posted 17 days ago

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Job Description

full-time
Our client is seeking an experienced and proactive Senior Helpdesk Analyst to provide technical support and excellent customer service to users in Norwich, Norfolk, UK . This role requires a blend of technical expertise and interpersonal skills to effectively resolve IT issues and enhance user experience. You will be responsible for troubleshooting hardware, software, and network problems, escalating complex issues to higher-level support teams, and documenting solutions. As a Senior Analyst, you will also play a key role in mentoring junior helpdesk staff, contributing to the development of support documentation, and identifying trends in support requests to suggest system improvements. This is a hybrid role, offering a balance between in-office collaboration and remote flexibility. Key responsibilities include managing helpdesk tickets, prioritizing and resolving user issues efficiently, performing system maintenance, and assisting with IT onboarding for new employees. The ideal candidate will have a strong understanding of operating systems, common software applications, and basic networking concepts. Experience with ITIL frameworks and ticketing systems is highly advantageous. A customer-centric approach, patience, and the ability to explain technical issues in an understandable manner are essential. You will be working in a supportive environment where your contributions are valued, and opportunities for professional development are encouraged. We are looking for someone who is proactive, detail-oriented, and committed to delivering high-quality IT support.

Responsibilities:
  • Provide first and second-line technical support to end-users.
  • Diagnose and resolve hardware, software, and network issues.
  • Manage and prioritize helpdesk tickets using a ticketing system.
  • Escalate unresolved issues to appropriate IT teams.
  • Create and maintain IT support documentation and knowledge base articles.
  • Mentor and provide guidance to junior helpdesk staff.
  • Assist with the installation, configuration, and maintenance of IT equipment.
  • Identify recurring IT problems and suggest proactive solutions.
  • Contribute to IT service improvement initiatives.
Qualifications:
  • Proven experience as a Helpdesk Analyst or in a similar IT support role.
  • Strong knowledge of Windows and macOS operating systems.
  • Experience with Microsoft Office Suite and other common business applications.
  • Familiarity with network protocols and troubleshooting.
  • Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Desk).
  • Excellent communication and customer service skills.
  • Ability to work effectively both independently and as part of a team.
  • Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
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IT Helpdesk Analyst

AB10 1AA Aberdeen, Scotland £25000 Annually WhatJobs

Posted 19 days ago

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Job Description

full-time
Our client, a reputable organisation based in Aberdeen, Scotland, UK , is looking for a proactive and technically adept IT Helpdesk Analyst to join their support team. This role is office-based, offering direct interaction with colleagues and IT infrastructure. You will be the first point of contact for all IT-related issues, providing essential technical support to end-users across the organisation. Your primary responsibility will be to ensure the smooth operation of IT systems, resolving technical problems efficiently and effectively.

Key Responsibilities:
  • Provide first-line technical support to end-users via phone, email, and in-person.
  • Diagnose and resolve hardware, software, and network issues in a timely manner.
  • Escalate complex technical problems to senior IT staff or relevant departments.
  • Install, configure, and maintain computer hardware, software, and peripherals.
  • Manage user accounts, permissions, and access to IT resources.
  • Assist with the setup and troubleshooting of mobile devices and applications.
  • Maintain accurate records of support requests, resolutions, and user feedback in the ticketing system.
  • Contribute to the creation and updating of IT support documentation and knowledge bases.
  • Participate in IT projects, such as system upgrades and rollouts.
  • Ensure all IT equipment is accounted for and managed effectively.
  • Provide basic training to users on IT systems and best practices.
  • Adhere to IT security policies and procedures.
  • Monitor system performance and identify potential issues before they impact users.
  • Assist with inventory management of IT assets.
Qualifications and Skills:
  • Proven experience in an IT helpdesk or technical support role.
  • Strong knowledge of Windows operating systems and Microsoft Office Suite.
  • Familiarity with network concepts (TCP/IP, DNS, DHCP).
  • Experience with hardware and software troubleshooting.
  • Excellent customer service and communication skills.
  • Ability to work effectively under pressure and manage multiple priorities.
  • IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous.
  • Experience with IT support ticketing systems (e.g., ServiceNow, Jira Service Desk).
  • A proactive approach to problem-solving.
  • Ability to work collaboratively within a team environment.
  • Knowledge of mobile device management (MDM) is a plus.
  • Experience in supporting Mac OS environments is beneficial.
This is an excellent opportunity for an IT professional looking to advance their career in a supportive environment within Aberdeen, Scotland, UK . Our client offers a structured career path and ongoing training.
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Helpdesk Analyst - Leading Multi-Strategy Hedge Fund - London

London, London Mondrian Alpha

Posted today

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Job Description

My client, a market leading, global, multi-billion dollar AUM hedge fund, are looking to hire an Desktop Support Engineer in their London office. The successful individual will be responsible for supporting Portfolio Managers, Traders and End Users. The ideal candidate will have 1-8 years experience supporting end users, with experience troubleshooting and providing white glove support. You will also provide telephone and user-facing support to the trade floor, VIPs and other Global offices. My client is committed to paying a strong increase on any base salary alongside market-leading bonuses. Alongside this, they offer exceptional benefits from only the best private healthcare to in-house Michelin-star quality food (free for all staff). Apply now following the link below or send your resume directly to
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Helpdesk Analyst - Leading Multi-Strategy Hedge Fund - London

London, London Mondrian Alpha

Posted 2 days ago

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Job Description

My client, a market leading, global, multi-billion dollar AUM hedge fund, are looking to hire an Desktop Support Engineer in their London office.


The successful individual will be responsible for supporting Portfolio Managers, Traders and End Users. The ideal candidate will have 1-8 years experience supporting end users, with experience troubleshooting and providing white glove support.


You will also provide telephone and user-facing support to the trade floor, VIPs and other Global offices.


My client is committed to paying a strong increase on any base salary alongside market-leading bonuses. Alongside this, they offer exceptional benefits from only the best private healthcare to in-house Michelin-star quality food (free for all staff).


Apply now following the link below or send your resume directly to

This advertiser has chosen not to accept applicants from your region.

Helpdesk Analyst - Leading Multi-Strategy Hedge Fund - London

Mondrian Alpha

Posted 2 days ago

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Job Description

My client, a market leading, global, multi-billion dollar AUM hedge fund, are looking to hire an Desktop Support Engineer in their London office.


The successful individual will be responsible for supporting Portfolio Managers, Traders and End Users. The ideal candidate will have 1-8 years experience supporting end users, with experience troubleshooting and providing white glove support.


You will also provide telephone and user-facing support to the trade floor, VIPs and other Global offices.


My client is committed to paying a strong increase on any base salary alongside market-leading bonuses. Alongside this, they offer exceptional benefits from only the best private healthcare to in-house Michelin-star quality food (free for all staff).


Apply now following the link below or send your resume directly to

This advertiser has chosen not to accept applicants from your region.

IT Support Analyst (Helpdesk)

ST1 2AA Staffordshire, West Midlands £25000 Annually WhatJobs

Posted 17 days ago

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Job Description

full-time
Our client is looking for a dedicated and technically proficient IT Support Analyst to join their busy helpdesk team, based in Stoke-on-Trent, Staffordshire, UK . This role is crucial for maintaining the smooth operation of our IT infrastructure and providing timely, effective support to all employees. You will be the first point of contact for IT-related issues, diagnosing and resolving hardware, software, and network problems. Responsibilities include managing support tickets, troubleshooting user issues remotely and in person, installing and configuring computer systems, and maintaining IT inventory. The ideal candidate will have a strong understanding of common operating systems (Windows, macOS), Microsoft Office Suite, and network protocols. Experience with IT support ticketing systems and remote desktop tools is essential. You will need to be patient, empathetic, and possess excellent communication skills to explain technical issues to non-technical users. A proactive approach to identifying recurring problems and suggesting solutions to improve IT efficiency is highly valued. This role requires someone who can work effectively under pressure and manage their time efficiently to meet service level agreements. A commitment to continuous learning and staying updated with the latest IT trends and technologies is important. If you are passionate about providing exceptional IT support and contributing to a positive user experience, we encourage you to apply.

Key Responsibilities:
  • Provide first-line technical support to employees via phone, email, and in-person.
  • Diagnose and resolve hardware, software, and network issues efficiently.
  • Manage and prioritize IT support tickets using a helpdesk system.
  • Install, configure, and maintain computer hardware, software, and peripherals.
  • Assist with user account management and access control.
  • Conduct regular system checks and preventative maintenance.
  • Document IT procedures and user guides.
  • Escalate complex issues to senior IT staff when necessary.
  • Provide basic training to users on IT systems and software.
  • Contribute to the continuous improvement of IT support services.
Qualifications:
  • Proven experience in an IT support or helpdesk role.
  • Strong knowledge of Windows and/or macOS operating systems.
  • Familiarity with Microsoft Office Suite and common business applications.
  • Experience with IT ticketing systems (e.g., Zendesk, ServiceNow).
  • Good understanding of networking concepts (TCP/IP, DNS, DHCP).
  • Excellent problem-solving and troubleshooting skills.
  • Strong customer service and communication abilities.
  • Ability to work independently and as part of a team.
  • Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
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Customer Service Representative - Technical Support

CB2 1GA Cambridge, Eastern £24000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client is seeking an articulate and customer-focused Customer Service Representative with a technical aptitude to join their support team. This hybrid role offers a fantastic opportunity to assist customers with technical inquiries and product-related issues, providing solutions and ensuring a high level of customer satisfaction. You will be the first point of contact for customers seeking assistance, requiring excellent communication skills, patience, and a strong ability to troubleshoot and resolve technical problems effectively. Responsibilities include:
  • Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Diagnosing and resolving technical issues related to our products and services.
  • Guiding customers through product features, setup, and troubleshooting steps.
  • Escalating complex technical issues to higher-level support or relevant departments when necessary.
  • Documenting customer interactions, issues, and resolutions accurately in the CRM system.
  • Providing feedback to the product development team on common customer issues and suggestions for improvement.
  • Maintaining a high standard of customer service and ensuring customer satisfaction at all times.
  • Keeping up-to-date with product knowledge and technical specifications.
  • Adhering to company policies and procedures for customer support.
  • Contributing to a positive and collaborative team environment.
The ideal candidate will have prior experience in a customer service or technical support role. A strong understanding of (mention relevant technology, e.g., software applications, hardware troubleshooting, IT support) is highly desirable. Excellent verbal and written communication skills, along with strong active listening and problem-solving abilities, are essential. Familiarity with CRM software is a plus. This role requires a balance of remote work and in-office presence in **Cambridge, Cambridgeshire, UK**, for team collaboration and training. If you are a dedicated individual with a passion for technology and helping customers, we encourage you to apply.
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Customer Service & Technical Support Specialist

PL1 1 Plymouth, South West £25000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client is looking for a dedicated and technically proficient Customer Service & Technical Support Specialist to join their responsive support team. This role will involve providing first-line technical assistance and exceptional customer service to users of our client's software products and services. You will be responsible for troubleshooting a wide range of technical issues, guiding customers through setup and configuration, and resolving problems efficiently and effectively via phone, email, and live chat. A key aspect of this role involves clearly documenting customer interactions, identifying recurring issues, and escalating complex problems to higher-level support or development teams. The ideal candidate will possess strong analytical and problem-solving skills, coupled with excellent communication and interpersonal abilities. A patient and empathetic demeanor is crucial when interacting with customers who may be experiencing technical difficulties. While the position is based in **Plymouth, Devon, UK**, it is offered as a fully remote role, providing the flexibility to work from home. Successful candidates will require a reliable internet connection and a dedicated workspace. Familiarity with common operating systems, software applications, and basic networking concepts is essential. Previous experience in a customer support or technical helpdesk environment is highly desirable. This is an excellent opportunity for an individual passionate about technology and customer satisfaction to contribute to a growing company and develop their skills in a supportive, remote-first environment.
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Customer Service Manager - Technical Support

SO15 1GZ Southampton, South East £38000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client, a leading provider of innovative software solutions, is seeking a highly motivated and experienced Customer Service Manager to lead their Technical Support team in **Southampton, Hampshire, UK**. This role requires a strong leader with a passion for customer satisfaction and a deep understanding of technical support operations. You will be responsible for managing a team of support professionals, ensuring the efficient and effective resolution of customer issues, and continuously improving the customer support experience. The ideal candidate will possess excellent communication, problem-solving, and team management skills.

Key Responsibilities:
  • Lead, mentor, and motivate a team of technical support specialists, fostering a culture of excellent customer service.
  • Develop and implement strategies to ensure timely and effective resolution of customer technical issues.
  • Monitor team performance, track key metrics (e.g., response time, resolution time, customer satisfaction), and implement improvements.
  • Manage customer escalations and ensure prompt and satisfactory resolution.
  • Develop and maintain comprehensive knowledge base articles and support documentation.
  • Collaborate with product development and engineering teams to identify and resolve recurring technical issues.
  • Ensure adherence to service level agreements (SLAs) and customer support policies.
  • Conduct regular performance reviews and provide ongoing coaching and training to team members.
  • Identify training needs and develop programs to enhance team skills and product knowledge.
  • Manage the support ticketing system and ensure efficient ticket routing and handling.
  • Gather customer feedback and provide insights to management for product and service improvements.
  • Oversee the onboarding and training of new customer support staff.

Qualifications:
  • Bachelor's degree in Business Administration, Information Technology, or a related field; relevant certifications are a plus.
  • Minimum of 5 years of experience in customer service or technical support, with at least 2 years in a supervisory or management role.
  • Proven experience in managing and leading a team of customer support professionals.
  • Strong understanding of technical support principles and best practices.
  • Excellent problem-solving and analytical skills.
  • Exceptional communication, interpersonal, and customer-facing skills.
  • Proficiency in customer support software and ticketing systems (e.g., Zendesk, ServiceNow).
  • Ability to manage multiple priorities and work effectively under pressure.
  • Experience in the software industry is highly desirable.
  • A strong commitment to delivering outstanding customer service.

This is a significant opportunity to lead a dedicated team and shape the customer support function for a growing technology company in **Southampton, Hampshire, UK**.
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