489 Helpdesk Analyst jobs in the United Kingdom

Our client, a renowned company in the retail sector, is currently seeking a Helpdesk Analyst to join their team on a contract basis. This role is integral to providing exceptional IT support within the bustling retail environment.

• Responding to and resolving IT support requests from retail staff
• Troubleshooting hardware and software issues efficiently and effectively
• Providing guidance and assistance on the use of retail-specific IT systems
• Escalating complex issues to the appropriate departments when necessary
• Maintaining accurate records of support requests and resolutions
• Collaborating with other IT team members to ensure seamless service delivery
• Ensuring a prompt and professional response to all support queries
• Continuously improving IT support processes and procedures

• Experience in an IT support role, preferably within a retail setting
• Strong troubleshooting skills for both hardware and software issues
• Familiarity with retail-specific IT systems and applications
• Excellent communication and customer service skills
• Ability to work well under pressure and manage multiple support requests simultaneously
• Strong attention to detail and organisational skills
• A collaborative team player with a proactive approach to problem-solving
• Relevant IT qualifications or equivalent experience

If you have a passion for providing outstanding IT support and are looking for a new challenge in the retail sector, we would love to hear from you. Apply now to join our client's dedicated team.

IT Helpdesk Analyst
3 Months initial contract
Dagenham - On site full time (Working shift rotations - (Apply online only), (Apply online only) and (Apply online only).)
190.43 per day (Inside IR35)

The IT Team is responsible for:
- Providing the manufacturing facility with operational support for all IT applications and infrastructure across the plant.
- Delivering specific IT projects within the plant (e.g., new applications, infrastructure, hardware).
- Supporting the IT component of new model launches.
- Acting as a single point of contact for all plant IT issues and coordinating with Central IT.
- Ensuring adherence to IT policy throughout the plant.

Responsibilities
First-Level Help Desk Support:
- Responding to phone calls to the Help Desk.
- Performing Silas administrative tasks (e.g., password resets, account setup).
- Handling general administrative IT tasks (e.g., modifying access levels).
- Resolving software issues (remotely where possible).
- Resolving hardware issues.
- Logging hardware errors in accordance with existing maintenance contracts.
- Installing application software on client machines.

Daily Operational Tasks:
- Conducting start-of-shift system checks.
- Running backup services and managing tape storage.
- Carrying out departmental maintenance and standards actions.
- Assisting in creating, updating, and reviewing Single Point Lessons (SPLs).
- Testing network and telephone sockets and verifying data transfer equipment.
- Following local and corporate Change Control procedures.
- Moving and installing IT hardware.
- Setting up conference facilities as required.
- Maintaining an accurate IT stores inventory.
- Supporting IT Engineers on an ad hoc basis.
- Providing handover communications and reports as needed.
- Escalating emergency issues beyond the plant when necessary.

Candidate Attributes:
- Flexibility: Willingness to work flexibly to meet the demands of the plant.
- Self-Starter: Able to operate independently on certain tasks.
- Customer Focus: Regular interaction with plant-based customers is expected.
- Attention to Detail: Inventory and procedural tasks require precision and the ability to follow detailed, sequenced instructions.
- Continuous Improvement Mindset: Candidates are encouraged to identify and suggest improvements to operational practices and processes.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

IT Helpdesk Analyst
3 Months initial contract
Dagenham - On site full time (Working shift rotations - (Apply online only), (Apply online only) and (Apply online only).)
190.43 per day (Inside IR35)

The IT Team is responsible for:
- Providing the manufacturing facility with operational support for all IT applications and infrastructure across the plant.
- Delivering specific IT projects within the plant (e.g., new applications, infrastructure, hardware).
- Supporting the IT component of new model launches.
- Acting as a single point of contact for all plant IT issues and coordinating with Central IT.
- Ensuring adherence to IT policy throughout the plant.

Responsibilities
First-Level Help Desk Support:
- Responding to phone calls to the Help Desk.
- Performing Silas administrative tasks (e.g., password resets, account setup).
- Handling general administrative IT tasks (e.g., modifying access levels).
- Resolving software issues (remotely where possible).
- Resolving hardware issues.
- Logging hardware errors in accordance with existing maintenance contracts.
- Installing application software on client machines.

Daily Operational Tasks:
- Conducting start-of-shift system checks.
- Running backup services and managing tape storage.
- Carrying out departmental maintenance and standards actions.
- Assisting in creating, updating, and reviewing Single Point Lessons (SPLs).
- Testing network and telephone sockets and verifying data transfer equipment.
- Following local and corporate Change Control procedures.
- Moving and installing IT hardware.
- Setting up conference facilities as required.
- Maintaining an accurate IT stores inventory.
- Supporting IT Engineers on an ad hoc basis.
- Providing handover communications and reports as needed.
- Escalating emergency issues beyond the plant when necessary.

Candidate Attributes:
- Flexibility: Willingness to work flexibly to meet the demands of the plant.
- Self-Starter: Able to operate independently on certain tasks.
- Customer Focus: Regular interaction with plant-based customers is expected.
- Attention to Detail: Inventory and procedural tasks require precision and the ability to follow detailed, sequenced instructions.
- Continuous Improvement Mindset: Candidates are encouraged to identify and suggest improvements to operational practices and processes.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

I am looking for a helpdesk / customer support analyst for my client in Southampton.

Work is hybrid model (3 days onsite 2 days home working) and in a shift patter. 4 days on, 4 days off covering 6am till 11pm.

Key Responsibilities

Provide second Level support to external customers and partners.

Answer incoming calls from customers and respond to inbound communication on cases

Monitor group email queu.

WHJS1_UKTJ

The Role: Help Desk and Customer Support Manager

Location: Peterborough

Salary: £45,000 pa + Benefits

I am working with a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experienced Help Desk and Customer Support Manager .

This is a newly created role which presents an amazing opportunity to have a positive impact in a supportive and innovative group.

You .

WHJS1_UKTJ

As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.
As a Support Analyst at LM you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.

• To provide Service Desk support to clients via telephone and chat
• Logging and updating support tickets within the Company's Incident Management Application
• Resolving support calls in a quick and efficient manner whilst meeting SLA's
• To escalate calls where necessary to the Desktop Team and/or Infrastructure Team
• To complete company provided training to ensure you have what you need to fulfil your role
• To keep up to date with the latest technologies utilised by the Company
• To demonstrate a genuine desire to continually improve your technical knowledge and ability

At LM we operate a 4 day working week this means we work 9.5 hours a day, on the Service Desk these hours are completed in shifts between the hours of:
A shift (Monday - Thursday 12pm - 10pm or 1pm - 11pm)
B Shift (Tuesday - Friday 12pm - 10pm or 1pm - 11pm)
C Shift (Monday - Friday 12pm - 10pm or 1pm - 11pm) (A mid week day will be discussed that is convenient for both parties)

This contract is to cover a secondment from the SD so is only a 12 month plus contract at this time.

Required skills, qualifications and experience:

• Exceptional verbal communication skills
• Excellent people skills and the ability to build relationships with customers
• Strong problem solving abilities and the desire to create positive customer experiences
• MS Office Products
• Windows 10
• iPhones

As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.
As a Support Analyst at LM you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.

• To provide Service Desk support to clients via telephone and chat
• Logging and updating support tickets within the Company's Incident Management Application
• Resolving support calls in a quick and efficient manner whilst meeting SLA's
• To escalate calls where necessary to the Desktop Team and/or Infrastructure Team
• To complete company provided training to ensure you have what you need to fulfil your role
• To keep up to date with the latest technologies utilised by the Company
• To demonstrate a genuine desire to continually improve your technical knowledge and ability

At LM we operate a 4 day working week this means we work 9.5 hours a day, on the Service Desk these hours are completed in shifts between the hours of:
A shift (Monday - Thursday 12pm - 10pm or 1pm - 11pm)
B Shift (Tuesday - Friday 12pm - 10pm or 1pm - 11pm)
C Shift (Monday - Friday 12pm - 10pm or 1pm - 11pm) (A mid week day will be discussed that is convenient for both parties)

This contract is to cover a secondment from the SD so is only a 12 month plus contract at this time.

Required skills, qualifications and experience:

• Exceptional verbal communication skills
• Excellent people skills and the ability to build relationships with customers
• Strong problem solving abilities and the desire to create positive customer experiences
• MS Office Products
• Windows 10
• iPhones

Help Desk / Service Desk Support - Office365, TCP, AD, SLAs

New Permanent opportunity for someone with 1st / 2nd / 3rd line support experience to join our clients Service Desk Team based in Surrey.

Experience of support across an IT Infrastructure is needed (from Windows to Networking to End Users)

The role will involve working on a shift rota that will also include evenings and weekends (not every weekend though!) but this will offer working flexibility too.

No visa sponsorship on offer.

Candidates must live within commuting distance of the Guildford / Dorking area.

To start asap.

Please contact Karen in the first instance

Help Desk / Service Desk Support - Office365, TCP, AD, SLAs

New Permanent opportunity for someone with 1st / 2nd / 3rd line support experience to join our clients Service Desk Team based in Surrey.

Experience of support across an IT Infrastructure is needed (from Windows to Networking to End Users)

The role will involve working on a shift rota that will also include evenings and weekends (not every weekend though!) but this will offer working flexibility too.

No visa sponsorship on offer.

Candidates must live within commuting distance of the Guildford / Dorking area.

To start asap.

Please contact Karen in the first instance