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Role: Burner & Boiler Technical Support

Location: UK Remote / Huntingdon

Contract: Perm, full

Riello (A Carrier's company ) is a global leader in the design and manufacture of advanced technologies for heating and cooling in the residential, commercial, industrial and process sectors. The company’s strength is the result of its technological innovation capacities and the experience it has acquired over the years, underpinned by the expertise of its technicians, professionals and collaborators. Riello is  a market leader in combustion technology. For a variety of industries, it has developed an extensive range of safe and sustainable burners, powered by blends of hydrogen or biofuels and with ultra-low NOx emissions.

About the role

The main purpose of the position is to provide technical support to installers and engineers working with Riello's products in the areas of fault diagnostics, equipment configuration, and spare parts selection.

• Management of Riello Ltd technical helpline
• Answering technical queries via telephone and email
• Providing technical support to Riello Ltd sales & service team
• Assisting with Riello training courses
• Assisting with technical burner specification works (hands on)
• Updating internal technical files (website)

To be successful in the role you should have:

• A proven background within mechanical and electrical environment - ideally with experience of forced draught combustion and burner systems
• Good communication skills, good telephone manner
• Good computer skills ( especially MS Office)
• Ability to work under own initiative and also as part of a team
• Ability to work in challenging / fast paced environment

What we offer

• Salary based on candidate's experience
• Access to benefits central
• 25 days of holidays + bank holidays
• Stable working hours from Monday to Friday
• Life insurance
• Pension scheme
• Paid sick leave
• Opportunities for development within the company's structure

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create

an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way .

Join us and make a difference.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

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Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?  

Join our Customer Experience Team

Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments.

Success. The Softcat Way.  

There's a uniqueness to Softcat – what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

Empowering Customers Through Technical Excellence  

As a Cisco Technical Success Manager, you'll use your technical expertise to guide customers through their Cisco Software adoption journey and drive long-term success. 

As a Cisco Technical Success Manager, you'll be responsible for:  

• Working alongside Customer Success Managers, Account Managers, and Cisco teams to drive adoption and renewals
• Engaging directly with customers through meetings and calls, supporting adoption strategies and identifying expansion opportunities
• Supporting Cisco partnership programs, audits, and contributing to shared team initiatives and inbox activities
• Tracking customer progress, managing pipeline updates, and maintaining accurate data in CRM tools like Planhat
• Participating in sales meetings to demonstrate post-sales value and contributing to larger Cisco software accounts across all verticals
• Championing customer experience by aligning with Softcat's CSM methodology and continuously seeking process improvements

We'd love you to have 

• Confidence to support customers with Cisco Security and Networking Software adoption using your technical knowledge
• Self-drive with a proactive approach to engage customers 
• Comfortable working in customer-facing roles, both virtually and in person
• Strong organisational skills to manage multiple priorities effectively
• Willingness to travel as needed to support customer and team collaboration

We also acknowledge that the  confidence gap and imposter syndrome are a real thing and  can get in the  way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you    

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:   

• Hybrid working – 3 days in the office and 2   days working from home   
• Working flexible hours - flexing the times you start and finish during the day   
• Flexibility around school pick up and drop offs  

Working with us   

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.   

Join us    

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.   You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/ 

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?  

Join our Customer Experience Team

Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments.

Success. The Softcat Way.  

There's a uniqueness to Softcat – what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

Empowering Customers Through Technical Excellence  

As a Cisco Technical Success Manager, you'll use your technical expertise to guide customers through their Cisco Software adoption journey and drive long-term success. 

As a Cisco Technical Success Manager, you'll be responsible for:  

• Working alongside Customer Success Managers, Account Managers, and Cisco teams to drive adoption and renewals
• Engaging directly with customers through meetings and calls, supporting adoption strategies and identifying expansion opportunities
• Supporting Cisco partnership programs, audits, and contributing to shared team initiatives and inbox activities
• Tracking customer progress, managing pipeline updates, and maintaining accurate data in CRM tools like Planhat
• Participating in sales meetings to demonstrate post-sales value and contributing to larger Cisco software accounts across all verticals
• Championing customer experience by aligning with Softcat's CSM methodology and continuously seeking process improvements

We'd love you to have 

• Confidence to support customers with Cisco Security and Networking Software adoption using your technical knowledge
• Self-drive with a proactive approach to engage customers 
• Comfortable working in customer-facing roles, both virtually and in person
• Strong organisational skills to manage multiple priorities effectively
• Willingness to travel as needed to support customer and team collaboration

We also acknowledge that the  confidence gap and imposter syndrome are a real thing and  can get in the  way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you    

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:   

• Hybrid working – 3 days in the office and 2   days working from home   
• Working flexible hours - flexing the times you start and finish during the day   
• Flexibility around school pick up and drop offs  

Working with us   

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.   

Join us    

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.   You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/ 

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?  

Join our Customer Experience Team

Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments.

Success. The Softcat Way.  

There's a uniqueness to Softcat – what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

Empowering Customers Through Technical Excellence  

As a Cisco Technical Success Manager, you'll use your technical expertise to guide customers through their Cisco Software adoption journey and drive long-term success. 

As a Cisco Technical Success Manager, you'll be responsible for:  

• Working alongside Customer Success Managers, Account Managers, and Cisco teams to drive adoption and renewals
• Engaging directly with customers through meetings and calls, supporting adoption strategies and identifying expansion opportunities
• Supporting Cisco partnership programs, audits, and contributing to shared team initiatives and inbox activities
• Tracking customer progress, managing pipeline updates, and maintaining accurate data in CRM tools like Planhat
• Participating in sales meetings to demonstrate post-sales value and contributing to larger Cisco software accounts across all verticals
• Championing customer experience by aligning with Softcat's CSM methodology and continuously seeking process improvements

We'd love you to have 

• Confidence to support customers with Cisco Security and Networking Software adoption using your technical knowledge
• Self-drive with a proactive approach to engage customers 
• Comfortable working in customer-facing roles, both virtually and in person
• Strong organisational skills to manage multiple priorities effectively
• Willingness to travel as needed to support customer and team collaboration

We also acknowledge that the  confidence gap and imposter syndrome are a real thing and  can get in the  way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you    

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:   

• Hybrid working – 3 days in the office and 2   days working from home   
• Working flexible hours - flexing the times you start and finish during the day   
• Flexibility around school pick up and drop offs  

Working with us   

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.   

Join us    

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.   You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/ 

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?  

Join our Customer Experience Team

Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments.

Success. The Softcat Way.  

There's a uniqueness to Softcat – what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

Empowering Customers Through Technical Excellence  

As a Cisco Technical Success Manager, you'll use your technical expertise to guide customers through their Cisco Software adoption journey and drive long-term success. 

As a Cisco Technical Success Manager, you'll be responsible for:  

• Working alongside Customer Success Managers, Account Managers, and Cisco teams to drive adoption and renewals
• Engaging directly with customers through meetings and calls, supporting adoption strategies and identifying expansion opportunities
• Supporting Cisco partnership programs, audits, and contributing to shared team initiatives and inbox activities
• Tracking customer progress, managing pipeline updates, and maintaining accurate data in CRM tools like Planhat
• Participating in sales meetings to demonstrate post-sales value and contributing to larger Cisco software accounts across all verticals
• Championing customer experience by aligning with Softcat's CSM methodology and continuously seeking process improvements

We'd love you to have 

• Confidence to support customers with Cisco Security and Networking Software adoption using your technical knowledge
• Self-drive with a proactive approach to engage customers 
• Comfortable working in customer-facing roles, both virtually and in person
• Strong organisational skills to manage multiple priorities effectively
• Willingness to travel as needed to support customer and team collaboration

We also acknowledge that the  confidence gap and imposter syndrome are a real thing and  can get in the  way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you    

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:   

• Hybrid working – 3 days in the office and 2   days working from home   
• Working flexible hours - flexing the times you start and finish during the day   
• Flexibility around school pick up and drop offs  

Working with us   

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.   

Join us    

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.   You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/ 

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?  

Join our Customer Experience Team

Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments.

Success. The Softcat Way.  

There's a uniqueness to Softcat – what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

Empowering Customers Through Technical Excellence  

As a Cisco Technical Success Manager, you'll use your technical expertise to guide customers through their Cisco Software adoption journey and drive long-term success. 

As a Cisco Technical Success Manager, you'll be responsible for:  

• Working alongside Customer Success Managers, Account Managers, and Cisco teams to drive adoption and renewals
• Engaging directly with customers through meetings and calls, supporting adoption strategies and identifying expansion opportunities
• Supporting Cisco partnership programs, audits, and contributing to shared team initiatives and inbox activities
• Tracking customer progress, managing pipeline updates, and maintaining accurate data in CRM tools like Planhat
• Participating in sales meetings to demonstrate post-sales value and contributing to larger Cisco software accounts across all verticals
• Championing customer experience by aligning with Softcat's CSM methodology and continuously seeking process improvements

We'd love you to have 

• Confidence to support customers with Cisco Security and Networking Software adoption using your technical knowledge
• Self-drive with a proactive approach to engage customers 
• Comfortable working in customer-facing roles, both virtually and in person
• Strong organisational skills to manage multiple priorities effectively
• Willingness to travel as needed to support customer and team collaboration

We also acknowledge that the  confidence gap and imposter syndrome are a real thing and  can get in the  way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you    

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:   

• Hybrid working – 3 days in the office and 2   days working from home   
• Working flexible hours - flexing the times you start and finish during the day   
• Flexibility around school pick up and drop offs  

Working with us   

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.   

Join us    

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.   You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/ 

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?  

Join our Customer Experience Team

Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments.

Success. The Softcat Way.  

There's a uniqueness to Softcat – what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

Empowering Customers Through Technical Excellence  

As a Cisco Technical Success Manager, you'll use your technical expertise to guide customers through their Cisco Software adoption journey and drive long-term success. 

As a Cisco Technical Success Manager, you'll be responsible for:  

• Working alongside Customer Success Managers, Account Managers, and Cisco teams to drive adoption and renewals
• Engaging directly with customers through meetings and calls, supporting adoption strategies and identifying expansion opportunities
• Supporting Cisco partnership programs, audits, and contributing to shared team initiatives and inbox activities
• Tracking customer progress, managing pipeline updates, and maintaining accurate data in CRM tools like Planhat
• Participating in sales meetings to demonstrate post-sales value and contributing to larger Cisco software accounts across all verticals
• Championing customer experience by aligning with Softcat's CSM methodology and continuously seeking process improvements

We'd love you to have 

• Confidence to support customers with Cisco Security and Networking Software adoption using your technical knowledge
• Self-drive with a proactive approach to engage customers 
• Comfortable working in customer-facing roles, both virtually and in person
• Strong organisational skills to manage multiple priorities effectively
• Willingness to travel as needed to support customer and team collaboration

We also acknowledge that the  confidence gap and imposter syndrome are a real thing and  can get in the  way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you    

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:   

• Hybrid working – 3 days in the office and 2   days working from home   
• Working flexible hours - flexing the times you start and finish during the day   
• Flexibility around school pick up and drop offs  

Working with us   

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.   

Join us    

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.   You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/ 

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us?

• £26,200 annual salary
• Save on commuting costs with only 1 day in the office each week
• Cut down down daily expenses - less spent on travel, lunches and workwear
• Ideal for maintaining a work life balance while still being part of a team

• £5 travel subsidy during training to help with travel costs.

• Details
• Start date: Various through Aug/Sept 2025
• Location: Natwest. Belfast City Centre 
• Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00
• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history

           Firstly, what you get from us!

• Perks at Work – Savings Discounts / Free Online Classes
• - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
i>Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1 00 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey 

Now about the Job!  

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. 
 
Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. 

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs 

 
Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience 

 
Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. 

Join us as a Customer Service Advisor

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times 
• You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them 
• We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience 

What you'll do 

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. 

Your duties will include: 

• Supporting the bank’s way of working to help as many customers as possible 
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business 
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored 
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met. 

The skills you'll need 

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. 

We’re also looking for you to demonstrate: 

• Excellent communication skills, both verbal and written 
• A background of working within a regulatory environment 
• Good technology skills with the ability to use Microsoft Office 
• A customer focused attitude

Disclaimer  Please be vigilant against job scams. Teleperformance will never  contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer  Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

#priority

#priority 

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us?

• £26,200 annual salary
• Save on commuting costs with only 1 day in the office each week
• Cut down down daily expenses - less spent on travel, lunches and workwear
• Ideal for maintaining a work life balance while still being part of a team

• £5 travel subsidy during training to help with travel costs.

• Details
• Start date: Various through Aug/Sept 2025
• Location: Natwest. Belfast City Centre 
• Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00
• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history

           Firstly, what you get from us!

• Perks at Work – Savings Discounts / Free Online Classes
• - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
i>Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1 00 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey 

Now about the Job!  

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. 
 
Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. 

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs 

 
Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience 

 
Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. 

Join us as a Customer Service Advisor

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times 
• You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them 
• We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience 

What you'll do 

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. 

Your duties will include: 

• Supporting the bank’s way of working to help as many customers as possible 
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business 
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored 
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met. 

The skills you'll need 

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. 

We’re also looking for you to demonstrate: 

• Excellent communication skills, both verbal and written 
• A background of working within a regulatory environment 
• Good technology skills with the ability to use Microsoft Office 
• A customer focused attitude

Disclaimer  Please be vigilant against job scams. Teleperformance will never  contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer  Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

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