45,311 Client Service jobs in the United Kingdom

Our client is a fast-growing Fintech company, delivering intelligent, tech-driven solutions for seamless international finance management. They're now looking for a Client Service Executive to join their team.
This is a fantastic opportunity for someone with a passion for client success and a keen interest in Fintech. You'll be the first point of contact for clients, providing expert support and building strong, lasting relationships.
Key Responsibilities:

• Provide prompt and effective assistance for online platform queries.
• Support clients with currency trade execution and ensure accuracy.
• Investigate and resolve payment and banking issues, acting as a liaison between internal teams and clients.
• Offer strategic currency guidance, using your understanding of global FX solutions to identify process improvements.
• Act as the primary day-to-day contact for clients, ensuring clear communication and timely service delivery.
• Manage client accounts, monitor progress, and address concerns proactively.
• Prepare and deliver reports, proposals, demos, and training sessions.
• Identify upselling and cross-selling opportunities to enhance client relationships.

Experience required:

• 1-3+ years in a client-facing or customer service role.
• Strong communication and problem-solving skills.
• Detail-oriented, especially with financial data.
• Experience in Fintech or financial services is a plus.

We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.

Our client is a fast-growing Fintech company, delivering intelligent, tech-driven solutions for seamless international finance management. They're now looking for a Client Service Executive to join their team.
This is a fantastic opportunity for someone with a passion for client success and a keen interest in Fintech. You'll be the first point of contact for clients, providing expert support and building strong, lasting relationships.
Key Responsibilities:

• Provide prompt and effective assistance for online platform queries.
• Support clients with currency trade execution and ensure accuracy.
• Investigate and resolve payment and banking issues, acting as a liaison between internal teams and clients.
• Offer strategic currency guidance, using your understanding of global FX solutions to identify process improvements.
• Act as the primary day-to-day contact for clients, ensuring clear communication and timely service delivery.
• Manage client accounts, monitor progress, and address concerns proactively.
• Prepare and deliver reports, proposals, demos, and training sessions.
• Identify upselling and cross-selling opportunities to enhance client relationships.

Experience required:

• 1-3+ years in a client-facing or customer service role.
• Strong communication and problem-solving skills.
• Detail-oriented, especially with financial data.
• Experience in Fintech or financial services is a plus.

We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.

We are looking for a Client Service Coordinator to join our Rural Accountancy Team in Yeovil. As a Client Service Coordinator, you will be an integral part of our team and a key point of contact for our valued clients, strengthening client relationships and service quality.

With you deadlines are met, standards are kept and communications are flawless. You are looking for your next challenge, and we are ready to welcome you to Old Mill.

This role is busy and varied, and as such, it will suit someone who thrives in a dynamic and challenging environment.

Requirements

You are a vital touchpoint for clients ensuring correspondence is timely, accurate, and efficient. Establishing a good rapport and high levels of trust with clients, you will contribute to the workflow within the team and therefore ultimately to client service satisfaction.

Building a knowledge base of procedures, problems, and resolutions you will be effectively communicating with the team and clients daily to ensure the flow of work, sharing, and assigning responsibilities.

You are extremely organised with the ability to work to moving deadlines, you are proactive in your approach to work, always thinking that one step ahead, and can positively drive actions and outcomes from other team members.

It is likely that you have experience in a Professional Services or Customer Service environment and can confidently demonstrate your strong administrative qualities. You are confident and competent in your computer skills you will be using online systems daily, such as Microsoft Teams as well as CRM, accounting software and document filing systems

About Us
At Old Mill, we believe that respect, trust, and collaboration are at the heart of everything we do. With a team of over 350 professionals, we combine the close-knit culture of a local firm with the capabilities of a much larger organisation. We create a positive work environment where everyone has the opportunity to thrive and be part of something meaningful.

Our open-minded and passionate culture means we embrace challenges, continually seek improvement, and celebrate the diversity of ideas. Whether you're collaborating with colleagues or working directly with our clients, you’ll be empowered to make a real impact.

We take pride in fostering a supportive, inclusive environment that values professional growth, flexible working, and individual wellbeing. Old Mill is a place where you can build a fulfilling career, backed by strong values and a culture of continuous learning.

If you’re looking for a company where your contributions are valued and you can genuinely make a difference, Old Mill is the place for you.

Benefits

At Old Mill, we go beyond the basics to offer a benefits package designed to support your personal and professional growth:

• Generous Holiday Allowance – Start with 25 days of annual leave, plus bank holidays, with the option to purchase up to 5 additional days.
• Celebrate Your Birthday – Enjoy an extra day off to celebrate.
• Flexible Working – Hybrid working model with 3 days a week in the office, allowing for a great work-life balance.
• Employee Assistance Programme – Confidential support available 24/7 for your mental, physical, and financial wellbeing.
• Perks and Discounts – Access to exclusive employee discounts on a wide range of products and services.
• Pension Scheme – A competitive pension to help plan for your future.

Piqued your interest?

We’d love to chat! For more information or an informal discussion, please contact

We’re looking for a Client Services Manager to join our Team in Holborn, London. You will be working primarily with our Relationship Management and Business Development teams to build strong relationships and support commercial growth across our client base. 

The Client Services Manager role specifically falls within the Commercial Team, which is part of Vitesse’s broader Commercial Sales Team, reporting to our Head of Client Services. 

Through proactive engagement, you will gain exposure to all products, solutions and processes to support our customers’ businesses. As the clients go-to person within Vitesse, you will work alongside various Product and Operations teams to deliver exceptional levels of customer service, whilst supporting the Commercial Team to grow revenues for a portfolio of clients. 

Responsibilities

• Develop strong relationships with our existing customers through proactive engagement, effective communication and a deep understanding of our product offering. 
• Collaborate closely with your established colleague network across the organisation to ensure all customer requirements/needs can be satisfied in an efficient and timely manner. 

• Drive revenue growth across key customers, working alongside the Commercial team to execute the broader sales strategy from onboarding prioritisation to optimising payment flows.  
• Collaborating with customer support relating to complex queries. 
• Handle customer escalations across service points – including co-ordinating response and holding internal teams accountable for resolution. 
• Adherence to response time SLAs, seeking opportunities to improve quality and speed and working with support and ops team to embed new processes. 
• Adopt a value-based approach: demonstrate the value of our capabilities to influence decision-makers, internal and external, through informed and constructive conversations such as; product developments, service levels, managing client expectations, strategic planning and growth targets. 
• Leveraging industry expertise and client feedback to improve our product proposition. Work closely with Implementation, Solutions, Operations and Product teams to create more value for our existing client base. 

Requirements

• Experience in a customer facing role with a strong client-oriented focus. 
• Payments knowledge and Industry experience is advantageous.
• Analytical mindset - ability to utilise data to support strategy and decisions. 
• Effective communicator and good listening skills are essential. 
• Proficient in excel, word, power point & outlook. 
• Ability to build and grow sustainable client relationships. 
• Ability to prioritise workloads and complete tasks in a timely manner. 
• Ability to work effectively in a team to deliver solutions for clients. 
• Strong sense of ownership and accountability 
• Used to working in a fast-paced environment. 

• Highly motivated to work in a start-up environment! 

Benefits

• 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays  
• Hybrid working arrangements – minimum 2 days in the office, Tuesday - Thursday 
• Contributory pension scheme  
• Enhanced Parental leave   
• Cycle to Work Scheme  
• Private Medical Insurance with AXA 
• Unlimited access to therapy sessions through our partner, Oliva   
• Discounted Gym membership through Gympass 
• Financial Coaching with Octopus Wealth  
• 2 days of volunteering leave per year  
• Sabbatical after 5 years’ service   
• Life Assurance - MetLife (UK employees only)
• Ongoing Learning and Development to support you reach your career goals  

We are Vitesse – the payment provider of choice for the insurance and treasury industry.  

Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA regulated payments business that is driven to be the payment partner of choice for the insurance market, by providing global payment services and treasury optimisation.  Operating one of the largest domestic banking and payment settlement networks in the world, we give our customers direct access to more than 170 countries and territories, covering over 110 currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds, delivering a better customer experience to their claimants.  Our market-leading treasury optimisation service brings complete control and transparency to insurers and allows them to have their money in the right place, at the right time, to make that all important payment - fast, and when their customers need it most.   

With now over 160 employees across Europe and our London headquarters, $26m series B funding in 2022 in the bag and approaching £8bn in processed transactions, we are only just getting started.     

We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd’s of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.   

As we continue to scale up, we want like-minded humans to join us on this exciting journey.  Are you ready?  

Vitesse at our best – our values 

The Vitesse values are a true reflection of what it takes to thrive in our business, so it’s important to us that any employee who joins our business is aligned with these 3 attributes 

Confident Humility 

We don’t do ego and we know that unless we all win, none of us win. We admit when we’re wrong, ask for help and always think about the wider business before ourselves.

Driven to Succeed 

We see the opportunity ahead of us and we won’t stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers.  

Tenacious Responsibility 

We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity. 

We are an Equal Opportunity Employer   We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect.  

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Client Service Specialist - Healthcare

Support the delivery and administration of healthcare benefits (e.g., Private Medical Insurance, Dental, Cash Plans) for a portfolio of clients, with a focus on age-rated schemes.

Key Responsibilities:

• Be the point of contact for any client queries for their healthcare benefits
• Administer new business, renewals and membership changes
• Go to market to obtain insurer quotations

Essential Criteria:

• Knowledge of healthcare benefits (PMI)
• Strong communication skills
• Ability to effectively use Microsoft excel and word

If this role sounds of interest, do reach out to apply to discuss further.

Please quote 51668 when calling Collette Cardy at Alexander Lloyd or email them at (url removed). This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.

Customer Service & Sales Advisor – Mandarin Speaking

Location: Chelmsford, Essex

Job Type: Full Time

Salary: £24,000/annum + Uncapped Commission

Overview:
International Property Media runs the International Property Awards – the world’s largest programme recognising excellence in the property industry. We have been operating for over 30 years from our offices in Chelmsford, Essex.

Each year we receive thousands of Awards entries from hundreds of countries across the globe.

The Customer Service & Sales role is to build a good rapport with clients who have entered our property awards, with a particular focus on Mandarin-speaking clients. The aim is to retain these clients, build their confidence in our brand and services, and ensure receipt of their entry portfolio within the deadline. This position will also involve introducing clients to our wider product range and encouraging further engagement where appropriate.

At International Property Media, we continuously strive towards creating an exciting, innovative, collaborative and welcoming culture where everyone’s input is valued. We believe that an open and diverse culture is the key to continuous improvement and personal development, providing everyone with the tools to reach their full potential. We are now looking for proactive individuals who can embrace our work culture and core values, whilst providing a key role to help our company achieve its long-term goals.

Responsibilities & Duties:

• Provide guidance and support for clients in compiling and supplying their Awards entries.
• Introduce existing clients to additional products and up-sell where appropriate.
• Chase clients for their entries and payments.
• Support the Customer Services department in general.
• Communicate clearly and confidently in both Mandarin and English, primarily via telephone and email.

Requirements:

• Fluency in both spoken and written Mandarin and English.
• Strong telephone manner.
• Prior experience in customer services and sales.
• Good organisational and planning skills.
• Some flexibility is required with working hours to accommodate different time zones.
• Additional language skills are beneficial but not essential.

The role carries additional commission based on application of a soft sales strategy for upgrading and selling some of our other products.

The role is based in our Chelmsford office, with the majority of client communication by telephone and email.

Salary and Benefits:

• £24,000 per annum
• Uncapped commissions
• Free on-site parking
• 28-day annual leave
• Walking distance to Chelmsford town centre and travel services
• Pension

Client Service Specialist - Healthcare

Support the delivery and administration of healthcare benefits (e.g., Private Medical Insurance, Dental, Cash Plans) for a portfolio of clients, with a focus on age-rated schemes.

Key Responsibilities:

• Be the point of contact for any client queries for their healthcare benefits
• Administer new business, renewals and membership changes
• Go to market to obtain insurer quotations

Essential Criteria:

• Knowledge of healthcare benefits (PMI)
• Strong communication skills
• Ability to effectively use Microsoft excel and word

If this role sounds of interest, do reach out to apply to discuss further.

Please quote 51668 when calling Collette Cardy at Alexander Lloyd or email them at (url removed). This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.