What Customer Support Jobs are in the United Kingdom?

Head of Customer Support

Remote | Full Time | £60,000 – £70,000 per annum

About Carebit

Carebit is a design-led healthcare technology company helping private doctors, surgeons, clinicians and their teams across the UK run their practices more effectively through our web platform and mobile app.

Medical software has been clunky and built around systems instead of people for too long. We're changing that. Customers have described us as "the Apple of practice management software" because we focus on making everything simple, thoughtful and genuinely useful.

Originally built by the Software Developer, son of a surgeon, Carebit has grown through word of mouth into a trusted platform used by thousands of healthcare professionals and their patients. Many of our best improvements come directly from customer feedback.

We're bootstrapped, profitable and remote-first. We're a small team with high standards where everyone has the opportunity to make a meaningful impact.

Customer Support is one of our biggest differentiators. We invest heavily in delivering a premium service, with a target first response time of two hours. We work alongside our customers as partners, helping them get the most from Carebit and continually improve how they run their practice. Every interaction is an opportunity to build confidence and strengthen relationships.

AI is becoming a natural part of Carebit. Customers already use Cari, our AI Assistant, to answer questions about the platform and generate clinic letters through Cari Transcription. We see AI as a way to improve support, not replace the human experience. It should remove repetitive work, provide faster answers and give our team more time to understand each customer's situation.

About the Role

You'll ensure every customer receives the same consistently high standard of support, balancing speed with quality, regardless of who responds or how they contact us.

Working closely with Product, Engineering, Growth and Operations, you'll oversee the day-to-day operation of Support, drive continuous improvement and ensure customer feedback helps shape the future of Carebit.

About You

You care about delivering exceptional customer support.

You're comfortable taking ownership, making decisions and continually improving how the support function operates.

You're IT-savvy. While not necessarily a Developer, you keep up with technology and enjoy exploring new ideas. You may already be experimenting with LLMs or building small prototypes, and you're always thinking about how technology can improve the customer experience.

You're equally comfortable discussing operational improvements with senior leadership as reviewing customer conversations with the team. You're confident challenging constructively, using evidence to support your thinking, and setting high standards for yourself and those around you.

You'll enjoy this role if you:

• Communicate clearly and thoughtfully.
• Solve problems properly rather than applying quick fixes.
• Naturally look for ways to improve processes, products and customer outcomes.

What you will do:

• Take operational ownership of the Customer Support function.
• Oversee ticket flow, workload, SLAs, escalations and communication quality.
• Ensure every customer receives clear, accurate and thoughtful support.
• Use operational data, customer feedback and support trends to drive continuous improvement.
• Report on Customer Support performance, metrics and ticket trends, working closely with the C-suite to agree priorities and deliver measurable improvements.
• Work closely with Product, Growth, Operations and Engineering to improve both the customer experience and the platform.
• Ensure AI and automation improve efficiency without compromising quality.
• Continually raise the standard of Customer Support as Carebit grows.

What We're Looking For

Someone with experience leading a high-quality Customer Support operation, ideally within SaaS.

You understand that good support is a balance.

You'll likely have experience:

• Owning the operational delivery of a Customer Support function.
• Building quality assurance processes and improving communication standards.
• Managing customer escalations and operational performance.
• Improving support processes through data, customer feedback and continuous improvement.
• Working closely with Product and Engineering.
• Introducing AI into support whilst maintaining a consistently high-quality customer experience.

You'll also understand that maintaining high standards means creating an environment where the team can consistently succeed. You look for opportunities to remove operational friction, improve clarity and build processes that help Customer Support Specialists deliver exceptional work every day.

We're not looking for someone who simply keeps the support function running.

We're looking for someone who continually asks how it can be better, then works with the wider business to make that happen.

Nice to Have

Experience with:

• Healthcare technology.
• AI-assisted support workflows.
• Regulated industries where quality and accuracy are important.

Benefits:

• Competitive salary depending on experience.
• Discretionary annual bonus based on performance.
• Fully remote within two hours of the UK time zone.
• Optional in-person collaboration in London or South Africa.
• 25 days holiday per year, plus Bank / Public holidays.
• MacBook, ergonomic chair, co-working space membership and any tools you need to do your best work.

Customer Support (Automotive)

Heanor (Commutable from: Ilkeston, Nottingham, Derby, Mansfield, Ripley, Matlock, Beeston, Ashbourne, Newark

30,000 + Training + Progression + Benefits

Do you have an Automotive background looking to join a globally-renowned company offering a stable permanent role with full product training within the Automotive sector?

This is a highly varied position in which you will be given clear progression opportunities all whilst working within a secure and continually growing sector.

This multi-million pound manufacturer supply equipment directly into leading Automotive businesses. Due to growth this is a new role within a friendly team.

You will be working on a Monday - Fridays days-basis out of their modern and fully equipped office. You will be responsible for customer advising on the best parts and services. This is primarily business to business.

This role would suit a Parts, Sales, Customer advisor looking for a good work life balance, clear training and a range of great benefits.

The role:

• Customer advising and sales. B2B
• Selling parts, services within Automotive sector.
• Monday - Friday days role.

The candidate:

• Admin, Customer support, Sales background.
• Automotive experience.
• Ideally located to West Nottingham.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.

Our client is looking for a bright, inquisitive, go-getter to join a super friendly team based near Reading station.

You will be working with the inbound call team for this award wining Insurance business, offering outstanding customer service to policyholders and Financial Advisors resolving queries via phone, email, webchat and post.

You should have:

A customer first mindset and strong communication skills

Positivity, energy, and the ability to manage your own workload.

Team spirit and resilience when dealing with challenging queries.

Experience in customer service.

Our client will offer

There will be full in-depth training plus personal development is key to this organisation and there is a strong progression route.

Outstanding benefits, Hybrid working 3 days in the office and 2 working from home - if you prefer it can be 5 days in the office but not remote.

This role would suit entry level applicants as well as those with more experience as long as you are keen and enthusiastic to do a great job.

Apply today for this career role

• Respond to customer enquiries via phone, email, and the support portal.
• Log, prioritise, and manage support tickets through the helpdesk system.
• Provide guidance, advice, and best practice to customers using Microsoft D365 Business Central.
• Investigate reported issues and identify appropriate solutions or workarounds.
• Resolve functional support requests where possible.
• Escalate complex technical issues to developers or senior consultants when required.
• Liaise with development teams to ensure customer issues are investigated and resolved.
• Keep customers informed of progress and expected resolution times.
• Maintain accurate support records and documentation.
• Contribute to the knowledge base by documenting common issues and solutions.
• Assist with testing software fixes before release.
• Work collaboratively with colleagues to deliver a high standard of customer support.
• Ensure service levels and response targets are consistently achieved.

• Minimum 3 to 5 years' experience in a customer service or customer support environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and organisational abilities.
• Experience managing customer support tickets through a helpdesk system.
• Ability to prioritise multiple requests in a fast-paced environment.
• Professional and customer-focused approach.
• Good written communication skills.

• Knowledge of Microsoft Dynamics 365 Business Central.
• Understanding of ERP support processes.
• Experience supporting business software applications.
• Familiarity with Microsoft Office applications.
• Experience working with issue tracking or ticketing systems.

• Customer-focused and approachable.
• Patient and empathetic when dealing with customer issues.
• Self-motivated with a proactive attitude.
• Strong attention to detail.
• Able to work independently and as part of a team.
• Committed to delivering excellent customer service.

Looking for a Monday to Friday insurance role where your customer service skills will really make an impact?

A well-established insurance company is looking for a Fleet Support Advisor to join its growing commercial team in Liverpool. This is a fantastic opportunity for an experienced Customer Service Advisor or insurance professional to join a supportive business that offers genuine career development and long-term stability.

What will you be doing as a Fleet Support Advisor?

• Supporting a portfolio of fleet and commercial motor insurance clients.
• Handling customer and insurer queries by phone and email.
• Processing policy changes and maintaining accurate records.
• Building strong client relationships and delivering excellent customer service.
• Identifying opportunities to introduce additional insurance products where appropriate.

We would LOVE to hear from you if you have the following skills and experience:

This role could suit a Commercial Account Handler, Insurance Account Handler, Fleet Administrator, Insurance Customer Service Advisor or similar.

You'll ideally have:

• At least 2 years experience in commercial insurance or insurance customer service.
• Fleet or multi-vehicle insurance experience would be an advantage.
• Ability to work independently and use your own initiative
• Strong attention to detail and good IT skills.
• A proactive, customer-focused approach.

What will you get in return for your work as a Fleet Support Advisor?

• Competitive salary of 26,000-28,000.
• Working hours: Monday-Friday, 9am-5pm
• 23 days holiday plus bank holidays, increasing with service.
• Private medical cover and Death in Service (after probation).
• Pension scheme.
• Fully supported professional insurance qualifications and genuine career progression
• Well being support, employee discounts.
• Friendly, supportive office environment in Liverpool.

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

Our clients highly prioritise delivering exceptional customer service and are dedicated to ensuring the smooth functioning of their Enterprise System.

They are in search of a skilled Customer Support Analyst to help address customer inquiries and issues related to their ERP.

The analyst will collaborate with clients both remotely and in-person when necessary, providing assistance in system configuration and troubleshooting with the goal of resolving issues efficiently.

Exceptional problem-solving abilities, along with excellent communication and customer service skills, are qualities that will set outstanding candidates apart.

The role

These duties must consistently align with the current company policies, and due to the dynamic nature of our business, your job description may evolve over time.

Periodically, you may also be called upon to engage in other tasks of a similar nature that align with your skills and capabilities, as directed by management.

• Serve as the primary point of contact for resolving ERP issues and delivering technical support to end users.
• Investigate and troubleshoot complex problems to identify effective solutions.
• Monitor and manage ERP incidents, ensuring timely resolution and clear communication with customers.
• Escalate high-priority incidents and non-conformance with SLA as needed.
• Provide guidance and assistance to end-users on system functionality, processes, and best practices.
• Effectively manage and prioritise the outstanding call list.
• Proactively monitor and update assigned incidents to ensure timely resolution.
• Request assistance from the development team for incidents requiring specialised knowledge.
• Undertake software development when necessary, adhering to company standards and managing work through the version control system.
• Promote and uphold high levels of customer service and satisfaction.
• Analyse and assess user requirements, propose system enhancements if necessary, and escalate requests to the development team.
• Document support activities, incident resolutions, and create knowledge base articles for future reference.

Reports expected from you

• Document all work performed on a timesheet for accurate time tracking.
• Log all support issues systematically within the support system.
• Provide the line manager with real-time information on actual hours and current progress for ongoing projects.

Your skills and qualifications

• Proven experience in roles such as an IT help desk technician or similar customer support positions.
• Proficient in supporting integrations with third-party applications.
• While Crystal Reports proficiency is not essential, it would be advantageous, and the successful candidate may be required to undergo training.
• Familiarity with WMS Systems is a plus.
• Tech-savvy individual with experience in a technology-related field.
• Capable of breaking down technological processes and delivering clear, step-by-step instructions.
• Excellent verbal and written communication skills.
• Self-motivated with a keen willingness to learn.
• Dedication to providing exceptional customer service.
• Team-oriented mindset with openness to constructive feedback.
• Enthusiastic about learning new technologies and systems.
• Demonstrated expertise in supporting Office 365, Active Directory, Windows 10/11, and Windows Server operating systems.
• In-depth knowledge of computer systems, including experience troubleshooting both hardware and software.
• Ability to diagnose and resolve various technical issues. 
• Strong problem-solving, analytical, and debugging skills, with the ability to work effectively in a team environment

Customer Support (Italian-speaking)

Heanor (Commutable from: Ilkeston, Nottingham, Derby, Mansfield, Ripley, Matlock, Beeston, Ashbourne, Newark

30,000 + Training + Progression + Benefits


Are you fluent in Italian looking to join an international automotive business in a highly varied and rewarding customer focused role?

This is a secure permanent position in which you will be given clear progression opportunities, good training and a range of benefits.

This multi-million pound manufacturer supply equipment directly into leading Automotive businesses. Due to growth this is a new role within a friendly team.

You will be working on a Monday - Fridays days-basis out of their modern and fully equipped office. You will be responsible for customer advising on the best parts and services on a global basis. With huge presence in Italy you will be supporting their international branch.

This role would suit someone Italian speaking, customer service experience and looking for a good work life balance, clear training and a range of great benefits.



The role:

• Customer advising and sales. B2B
• Selling parts, services within Automotive sector.
• Monday - Friday days role.

The candidate:

• Admin, Customer support, Sales background.
• Italian-speaking.
• Ideally located to West Nottingham.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.

Customer Support / Admin Support Roles

Multiple roles from Entry level to Experienced

Immediate Start

25k-35k dep on exp

Based local to Guildford, Surrey

We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area.

Would suit either recent Graduates or someone with some office based experience in administration/customer services.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Who we are

Envision Intelligent Solutions , a Johnson Controls company, is a security systems service provider specialising in the rental market with our own in house CAT1 Alarm receiving Centre in Craigavon, BT66 6SY. We are professional, agile and innovative. We reward hard work and inspire people to reach for more. In an environment that is constantly evolving, we will set the foundation for you to grow and chart a career path that is as unique as you are.  As part of our team, you’ll have the opportunity to make an impact that people can feel. The world is waiting for you and so are we.

We are currently looking for a Customer Support Operator to join our team. In this full-time, permanent position you will work on 12-hour day and night shifts operating on 4 days on 4 days off rota and will be located in Silverwood Business Park, Craigavon, BT66 6SY .

What we offer   

• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products 

• Paid Annual Leave, plus bank holidays (Holiday buy back option available)

• Full Time (42 hours per week, 4 on 4 off shifts)

• Extensive product and on the job/cross training opportunities with outstanding resources available 

• Encouraging and collaborative team environment 

• Career development through various career ladders including Customer Service 

• Dedication to safety through our Zero Harm policy 

• Access to business resource groups

What you will do:

• Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting

• Answer intercoms and inbound telephone calls professionally, quickly and effectively

• Effectively use the telephone systems and follow the guidance of the company policy and procedures

• Support the Control Room Supervisors and in their absence to take control of the operations (subject to training)

• Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and dispatch mobile response teams accordingly

• Report any operational difficulties and problems to the supervisor on duty 

What we look for :

• The ability to work under pressure, to be self-motivated and able to work independently or as a team member

• The ability to prepare letters, reports and documents in an accurate and concise manner

• The ability to communicate diplomatically and effectively, both verbally and in writing

• Sufficient investigative skills to identify the root cause of any problems identified

• SIA (Security Industry Authority) CCTV license desirable however this can be provided via the in house training team.

• IT literacy and a minimum of grade C in English and Maths.

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