46,320 Customer Care jobs in the United Kingdom

**GPS Recruitment have another permanent position with a valued and long-standing client.

Are you an experienced Customer Care Manager looking for a new challenge? We are looking to make contact with people ideally placed around the Exeter area.

Offering a field-based position working within the Building Division covering key Accounts the South including large house builders such as Taylor Wimpey and Barratt.

You will continue to build the company’s already successful relationships by presenting a professional sales ability and promoting the Company’s high standard of products in new build homes on sites throughout the areas.

Being a self-motivated individual with strong, positive communication and coordination skills will definitely help you succeed in the role.

Key responsibilities:

• Managing the resolution of reported product / installation issues.
li>Co-ordinating employed labour force and ensuring their quality of workmanship is of a high standard.
• Attending regular review meetings with customers ensuring area performance targets are achieved.
• Administrative duties in accordance with the role.

Key experience:

• Experience of working within fast-track building processes and the furniture industry.
• Working knowledge of installations.
• A hands-on approach and determination.
• Excellent interpersonal skills
• Excellent organisational, numerical and time management skills
• Experience of managing people.

Being a self-motivated individual with strong, positive communication and coordination skills will definitely help you succeed in the role. Able to communicate confidently with people at all levels.

The drive and desire to build a career, succeeding in a customer-focused environment.

Excellent organisational and administrative skills and be computer literate.

A full UK driving licence, as travel within the area and throughout the UK, when relevant, will be required.

A relevant site H&S card (this can be included as part of the training).

Standard expectations of high levels of customer service, strong time management at all times to work effectively to achieve departmental KPI targets.

Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office based role?

Do you want to join a business which will invest in you from day one provide the best training and progression plan?

Would you like to join a fun and vibrant team?

Then please apply now we are looking for a Customer Care Advisor!

Client Details

Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office based role?

Do you want to join a business which will invest in you from day one provide the best training and progression plan?

Would you like to join a fun and vibrant team?

Then please apply now we are looking for a Customer Care Advisor!

Description

As a Customer Care Advisor you will be working within the remortgage department assisting clients with their transaction.

You will be supporting with the caseload and will be forefront of the business for clients assisting with a range of queries providing excellent support and guidance.

The role will be chasing up documents and details which are required you will be processing these accordingly and updating the case management system.

There will be lots of liaising and handling queries from banks and third parties alongside working closely with other members of the business to provide a seamless process.

If you are passionate about customer services enjoy working in a fast paced environment then we would love to hear from you!

Profile

Previous customer service experience this could be from a range of backgrounds such as retail and hospitality

A confident telephone manner with excellent communication skills

Able to work in a fast paced environment and the ability to prioritise a high volume caseload

Passionate about helping and supporting customers

Good attention to detail and organisation

An excellent team player

Job Offer

Salary of 24000+ monthly bonuses+ reputable business within the Legal Sector+ full training provided+ no experience required+ structured career path in place for all employees+ sponsorship of legal qualifications+ central location in Hull+ excellent benefits+ hybrid working+ no shift patterns or weekends+ superb offices and facilities+ fun and vibrant team+ regular socials and incentives+ immediate interview

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy resolving queries? Our client, based in Norwich, is seeking enthusiastic Customer Care Advisors to join their team. If you have previous experience in a customer service role and possess excellent communication skills, we want to hear from you!

What's in it for you?

• Permanent role with full-time hours (39.5 hours per week)
• Competitive salary - 25,800
• Enjoy up to 33 days of holiday per year, along with various benefits such as product discounts, private healthcare, birthday presents, and more!
• Fantastic progression and development opportunities within the organisation
• Hybrid working arrangement after a comprehensive training period, with a minimum of 1 office day per week

As a Customer Service Advisor, your responsibilities will include:

• Providing support to customers, primarily over the phone but also through email and live chat channels. This includes addressing and resolving queries, including delays and complaints.
• Collaborating with their team to resolve delivery issues and identify any stock discrepancies.
• Assisting the team leader with additional administrative tasks.

To be successful in this role, you will need:

• Previous experience in a fast-paced customer service role, preferably within a call centre environment.
• Proficiency in handling various methods of contact, including phone and email correspondence.
• Strong computer literacy skills.
• Previous experience in the furniture or homeware industry would be advantageous.
• The ability to work effectively as part of a team and resolve conflicts.

About you:

• Possess an empathetic and motivational attitude towards customers.
• Ability to work calmly under pressure and adapt to changing tasks with little notice.
• Demonstrated drive to deliver top-quality customer service through excellent listening skills.
• A team player with exceptional problem-solving abilities, attention to detail, and strong communication skills.

This position follows a 3-week rotating shift pattern:

1. Monday - Friday, 8:30 am - 5 pm

2. Monday - Friday, 10:30 am - 7 pm

3. Monday - Saturday, 8:30 am - 5 pm with 1 day off during the week.

Join a dynamic and supportive team committed to providing excellent customer service. Apply today to take the next step in your career as a Customer Service Advisor with our client.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Are you a customer service superstar? Do you enjoy making people's day with your exceptional support? If you're ready to take your skills to the next level, Adecco, on behalf of our client, wants to hear from you!

Position: Customer Care Advisor
Location: Ipswich
Contract Type: Permanent
Annual Salary: 30,000
Working Hours: Monday to Friday, 7:30 am - 5:00 pm

Adecco is proud to be recruiting for a respected organisation in the hire industry, dedicated to delivering outstanding customer service. You'll join a passionate, dynamic team that values your contributions and supports your growth. If you're eager to make a real impact, this is the perfect opportunity for you!

• Address customer enquiries with care and accuracy.
• Log breakdown calls promptly and assign estimated times of arrival (ETA).
• Provide clear and helpful information to valued customers.
• Collaborate with mobile fitters and third-party engineers to reduce site delays.
• Manage personal and shared inboxes, ensuring timely responses and proper organisation.
• Communicate effectively with customers, depots, fitters, and suppliers.
• Assist with administrative tasks as needed.
• Escalate any issues related to depots or suppliers to the Hire and Service Supervisor.
• Work closely with the mobile controller to manage site ETAs and follow up on third-party updates.
• Resolve customer queries via phone and email with professionalism and efficiency.
• Share asset information with clients when needed.
• Deliver outstanding service to both new and existing clients across all channels.

• Strong spoken and written English (Grade C or above in GCSE English Language required).
• Excellent organisational and negotiation skills.
• Confident communicator, whether over the phone, via email, or face-to-face.
• A proactive team player with a "can-do" attitude.
• Proficiency in Microsoft Excel and Office.
• Ability to thrive under pressure, multitask, and manage your workload effectively.
• Previous experience in a customer service role is essential.
• Familiarity with the plant hire industry is a plus!

• Competitive annual salary.
• Up to 25 days of annual leave, plus bank holidays.
• An extra day off on your birthday!
• Access to a fantastic range of benefits, including retail discounts and a holiday buy scheme.
• A fun, supportive work environment with a team that truly appreciates your efforts.

If you're ready to embark on a rewarding career with a passionate team, apply now! We can't wait to welcome you aboard as our next Customer Care Advisor.

Adecco is a Disability Confident employer. We are committed to running an inclusive and accessible recruitment process, supporting candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know-we're here to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

• General administrative duties
• Building relationships with all current clients and customers.
• General Secretarial duties
• Providing excellent customer care to current clients/accounts
• Provide support and aftercare to current clients/accounts
• Learning and developing knowledge of the excellent product range which is the best quality on market
• Working closely with Directors ensuring all clients/accounts are updated and happy with services.
• Keeping well on top of the account/customer care, ensuring all clients concerns or queries are dealt with before they become an issue.  

• Organised individual with an eye for detail
• Warm, friendly and personable demeanour who enjoys speaking to people.
• Excellent relationship builder, thrives in creating and maintaining excellent rapport.
• Strong willingness to learn the business, products and offerings
• Thrives within a customer facing role
• Kind, polite and caring personality who enjoys customer care
• Comfortable with the use of Microsoft & computer systems to log information
• Can easily commute to Cramlington

Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office based role?

Do you want to join a business which will invest in you from day one provide the best training and progression plan?

Would you like to join a fun and vibrant team?

Then please apply now we are looking for a Customer Care Advisor!

Client Details

Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office based role?

Do you want to join a business which will invest in you from day one provide the best training and progression plan?

Would you like to join a fun and vibrant team?

Then please apply now we are looking for a Customer Care Advisor!

Description

As a Customer Care Advisor you will be working within the remortgage department assisting clients with their transaction.

You will be supporting with the caseload and will be forefront of the business for clients assisting with a range of queries providing excellent support and guidance.

The role will be chasing up documents and details which are required you will be processing these accordingly and updating the case management system.

There will be lots of liaising and handling queries from banks and third parties alongside working closely with other members of the business to provide a seamless process.

If you are passionate about customer services enjoy working in a fast paced environment then we would love to hear from you!

Profile

Previous customer service experience this could be from a range of backgrounds such as retail and hospitality

A confident telephone manner with excellent communication skills

Able to work in a fast paced environment and the ability to prioritise a high volume caseload

Passionate about helping and supporting customers

Good attention to detail and organisation

An excellent team player

Job Offer

Salary of 24000+ monthly bonuses+ reputable business within the Legal Sector+ full training provided+ no experience required+ structured career path in place for all employees+ sponsorship of legal qualifications+ central location in Hull+ excellent benefits+ hybrid working+ no shift patterns or weekends+ superb offices and facilities+ fun and vibrant team+ regular socials and incentives+ immediate interview

Customer Care Manager - Permanent - Birmingham & West Midlands- 40,000 - 45,000

Introduction & Role

We are currently representing a House Builder, who are seeking a Customer Care Manager to join their team on a permanent basis.

The position is based both at office and on site.

Day to day

• Carrying out defect inspections on all propertiesacross the region (West Midlands)
• Manage project works ensuring the customer is kept up to date at all times.
• Coordinate remedial works to clients' satisfaction professionally and in a timely manner.
• Act as primary point of contact for clients ensuring strong relationships built with relevant key contacts.
• Attend end of defect inspections.
• Proactively manage the process and communicate to the business and the clients regularly.
• Supporting the Head of department, managers and wider team.
• Feedback to the department on continuous patterns that arise to ensure quality is upheld across all builds.
• Assist the Head of Customer Care ad-hoc as required.
• Writing reports from inspections to discuss with the Customer Care department and relevant stakeholders.

Key Skills required

• Previous experience within a Customer Service Manager role in the new homes or Housing industry. This may also suit an individual who is looking to take their next step up and has already had exposure andexperience carrying out inspections within the above industries.
• NHBC knowledge.
• Flexibility to travel across West Midlands sites.
• Excellent communication and customer facing skills
• Excellent report and email writing skills and proficient with IT.

Please apply below or contact Chris Ellis at Wheatstone Solutions for more information.

TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Leicester.

This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills.

The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.

Duties

- Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries.

- Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales

- Maintain regular communications/updates with the customers

- Always follow the principles set out in the Customer Journey program

- Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged

- All defect repairs to be logged accurately

- Maintain accurate and concise records of all repairs, solutions and notes/comments

- Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director's meetings as required

- Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors

- General administration duties for the Head of Customer Care

- Ensure the Customer Journey protocols are achieved, in the time frame allocate

- Comply with our GDPR policy

- Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.

- Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager.

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

Customer Care Administrator

Mid Kent

Full Time – Office Based

We're looking for a confident and proactive Customer Care Agent to join our client on a full time basis. You'll collaborate across departments to manage first-line customer enquiries and carry out sales administration tasks, ensuring high service standards and on-time delivery.

Key Responsibilities:

• Handle customer queries and complaints via phone and email, delivering quick and effective resolutions.
li>Support national account operations to ensure all orders are processed accurately and on time.
• Use internal systems (CRM, order portals, etc.) daily to maintain up-to-date customer records and order status.
• Work closely with Key Account Managers to flag and address any service issues.
• Meet daily targets and SLAs by effectively managing and prioritising your workload.
• Share feedback to help improve the customer experience and streamline internal processes.

About You
We’re looking for someone who brings:

< i>Proven customer service experience, ideally within B2B or sales administration.
• Confident phone manner with strong written and verbal communication skills.
• Tech-savviness, with experience using CRMs (Hubspot, Salesforce, Zendesk) and Excel.
• Strong attention to detail, self-motivation, and the ability to excel in a fast-paced environment.
• A customer-first mindset and the ability to champion customer needs internally.

This is a great opportunity to join a growing company that values its team. Enjoy 23 days holiday plus all bank holidays, along with a generous staff discount on our full product range.

This role is being handled by Nicole Howe , Recruitment Consultant of Business Support for Pearson Whiffin Recruitment .

Not quite the role you are looking for?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.

By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.

By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!