Service Delivery Manager

Full Job Description

Position: Service Delivery Manager

Location: Corby (Hybrid)

Salary: 48,000 - 60,000

About the Role:

We are recruiting on behalf of a prominent charity seeking a dedicated Service Delivery Manager to join their IT team. In this role, you will oversee a team of four, ensuring the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes.

Key Responsibilities:

• Lead and mentor a team of four direct reports.
• Manage and optimize service delivery processes using ITIL frameworks.
• Utilize JIRA for issue tracking and project management.
• Collaborate with various departments to ensure seamless IT service support.
• Monitor service performance and implement improvement plans.

Requirements:

• Proven experience as a Service Delivery Manager.
• Strong knowledge of ITIL best practices.
• Proficiency in JIRA.
• Excellent leadership and communication skills.
• Ability to work effectively in a hybrid work environment.

What is on Offer?:

• Competitive salary between 48,000 - 60,000.
• Hybrid working arrangement.
• Opportunity to contribute to a meaningful cause.
• Supportive and dynamic team environment.

If you are passionate about delivering exceptional IT services and want to be part of a charity making a difference, we would love to hear from you!