What Customer Service Jobs are in Baldock?

The Customer Service Executive plays a key role in supporting a high-performing sales environment, working collaboratively with Operations, External Sales, Finance, and Procurement.

The postholder will deliver an exceptional customer experience, demonstrating a strong ability to understand customer needs and provide timely, effective solutions.

This role provides comprehensive sales and customer service support to customers via telephone and email. The successful candidate will be allocated specific sales areas within the business, supporting multiple External Sales Consultants and fostering strong, long-term customer relationships through a consistent, customer‑centric approach.

While primarily responsible for ensuring a seamless customer journey from quotation through to order, delivery, and invoicing, the role also includes proactively identifying opportunities to upsell and range sell, communicating promotional activity, and supporting effective price maintenance for key customers.

• Prioritise and process customer orders and enquiries received via telephone and email.
• Deliver a smooth end‑to‑end customer journey from Quote → Order → Delivery → Invoice.
• Investigate and resolve customer queries and complaints promptly and professionally, including late deliveries, incorrect orders, or faulty products.
• Maintain accurate and detailed customer records, including pricing updates, special instructions, and account notes.
• Liaise closely with Supply Chain, Finance, and Operations teams to coordinate collections, manage delivery requirements, and fulfil ad hoc customer requests.
• Work collaboratively with allocated Sales Consultants to drive positive sales performance within your designated sales area.
• Proactively identify opportunities to increase sales through upselling, cross‑selling, and promotion of new products and services.
• Monitor product availability and communicate restock requirements or order issues to the Supply Chain team.
• Assist the Finance department with credit hold queries, account reconciliations, and other accounting‑related customer enquiries.
• Communicate proactively with customers regarding order progress, delays, or delivery amendments.
• Accurately log all customer interactions and maintain up‑to‑date account information, ensuring data can be retrieved for reporting and management analysis.
• Address customer enquiries regarding new products, services, pricing, and promotions.
• Contribute to overall business performance by increasing customer satisfaction and supporting revenue growth.

The role does not have line management responsibility and will report to the Head of Customer Experience.

The postholder may be required to work additional hours, where necessary, to fulfil the responsibilities of the role and support business requirements.

This position is located at our site in the UK Head Office in Biggleswade.

• Excellent verbal and written communication skills
• Keen attention to detail and adherence to procedures and deadlines
• Computer skills including Excel / Word / Outlook – Intermediate level is a minimum
• Knowledge of SAP is an advantage

• Demonstrable excellent customer service attributes
• Flexible in approach, capable of prioritising numerous work streams
• Excellent planning, organisation and administration skills

• Natural relationship builder with integrity, reliability and maturity
• Critical thinking and problem‑solving skills
• Quick learner

• Minimum level 2 (GCSE qualification level) Maths and English education

Job overview

A branch-based customer facing role primarily focused on generating revenue by meeting customer needs for personal banking and the Advance customer segment, and may provide service where required.

Providing consistently excellent customer experience and encouraging customers to use additional channels where appropriate to ensure delivery of the proposition. Undertakes all product sales except material risk products (where regulation permits) using EDRAS based sales process to discover customer needs.

Providing referrals to both Wealth Sales and Branch Specialists based on customer needs.

Listed below are the outcomes performed by this role that directly aligns with key business goals.

1. Engaging and discovering customer needs on branch entry
2. Acquiring new to bank customers
3. Deepening relationships with customers
4. Delivering service excellence
5. Promoting and delivering multi‑channel engagement
6. Supporting the branch
7. Protect the bank – through vigilance against fraud, knowing your customer, adhering to regulations/policies and minimizing operational risk

Location: Sutton, High Street

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, socio‑economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.

Customer Service Administrator

Stevenage

£12.71 per hour

Temp | Flexible Shifts (Including Weekends)

Are you an organised administrator with excellent customer service skills? Do you enjoy helping customers and building lasting relationships while working in a friendly, fast-paced environment?

We're looking for a Customer Service Administrator to join a welcoming and dynamic team based in Stevenage . This is a fantastic opportunity for someone who thrives on delivering exceptional customer service and enjoys a varied role.

As a Customer Service Administrator, you'll be the first point of contact for customers, ensuring they receive a professional and positive experience from start to finish.

• Handling customer enquiries via telephone, email and online channels.
• Delivering outstanding customer service and building trust and confidence with customers.
• Processing customer orders and updating internal systems accurately.
• Managing customer records and maintaining accurate documentation.
• Supporting the wider team with a variety of administrative tasks.
• Liaising with internal departments to ensure customer queries are resolved efficiently.

To be successful in this role, you'll have:

• Previous administration experience.
• Excellent customer service and communication skills.
• The ability to build strong relationships and confidence with customers.
• Strong organisational skills and excellent attention to detail.
• A positive, proactive approach and the ability to work well within a team.
• Good data entry and experience using Microsoft Office.

• £12.71 per hour.
• Full-time, permanent opportunity.
• Rotating shift pattern, including weekend work.
• Friendly, supportive and dynamic team.
• Full training and ongoing development

What You'll Do

Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensures service information is accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems. Extensive knowledge in a specialized function. Contributes to the development of concepts and techniques. Assignments are complex and require judgement and initiative. May act independently to determine methods and procedures for new assignments. May be a team leader or considered a subject matter expert for their work area. Typically requires a minimum of 5+ years of experience.

At Enovis, we are committed to providing equal employment opportunities to all individuals. Employment decisions are based solely on merit, qualifications, and the needs of the business. We uphold a policy of equal treatment for all employees and applicants, without discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or any other characteristics unrelated to a person’s qualifications or job performance. This commitment extends to all aspects of employment, including recruitment, hiring, job assignments, compensation, training, promotion, demotion, transfers, layoffs, discipline, and separation, as well as all other terms and conditions of employment.

Customer Service Administrator

Stevenage
£12.71 per hour

Temp | Flexible Shifts (Including Weekends)

Are you an organised administrator with excellent customer service skills? Do you enjoy helping customers and building lasting relationships while working in a friendly, fast-paced environment?

We're looking for a Customer Service Administrator to join a welcoming and dynamic team based in Stevenage . This is a fantastic opportunity for someone who thrives on delivering exceptional customer service and enjoys a varied role.

As a Customer Service Administrator, you'll be the first point of contact for customers, ensuring they receive a professional and positive experience from start to finish.

• Handling customer enquiries via telephone, email and online channels.
• Delivering outstanding customer service and building trust and confidence with customers.
• Processing customer orders and updating internal systems accurately.
• Managing customer records and maintaining accurate documentation.
• Supporting the wider team with a variety of administrative tasks.
• Liaising with internal departments to ensure customer queries are resolved efficiently.

To be successful in this role, you'll have:

• Previous administration experience.
• Excellent customer service and communication skills.
• The ability to build strong relationships and confidence with customers.
• Strong organisational skills and excellent attention to detail.
• A positive, proactive approach and the ability to work well within a team.
• Good data entry and experience using Microsoft Office.

• £12.71 per hour.
• Full-time, permanent opportunity.
• Rotating shift pattern, including weekend work.
• Friendly, supportive and dynamic team.
• Full training and ongoing development

Securitas UK is seeking an on-site Customer Service Representative in Stevenage. You will build long-lasting relationships with customers by delivering exceptional service and maximising customer satisfaction.

Your responsibilities include raising quotations, managing calibrations, and operating the asset management system. Candidates should possess prior customer service experience, excellent communication, and IT skills.

Enovis in Letchworth seeks a skilled individual to manage customer interactions and pre/post-sales functions. Candidates must have at least 5 years of experience and deep knowledge in their area, contributing to various tasks including preparing documents for returns and maintaining accurate records.

We uphold a commitment to equal employment opportunities and ensure that hiring decisions are made based on merit and qualifications.

Interaction Recruitment Group is seeking a Customer Service Administrator in Stevenage. This role involves assisting customers and ensuring a positive experience. The successful candidate will manage enquiries and maintain customer records while thriving in a supportive team.

Offering £12.71 per hour with flexible shifts, this full-time position provides an excellent opportunity for individuals with strong customer service and organisational skills.

Interaction Recruitment is seeking a Customer Service Administrator in Stevenage. This role involves being the first point of contact for customers, ensuring a positive experience while handling enquiries through various channels.

The ideal candidate will possess excellent customer service skills and the ability to manage tasks efficiently. The position offers a competitive wage of £12.71 per hour with rotating shifts, including weekends, in a dynamic team environment.