What Customer Support Teams Jobs are in Wallasey?

Looking for a Monday to Friday insurance role where your customer service skills will really make an impact?

A well-established insurance company is looking for a Fleet Support Advisor to join its growing commercial team in Liverpool. This is a fantastic opportunity for an experienced Customer Service Advisor or insurance professional to join a supportive business that offers genuine career development and long-term stability.

What will you be doing as a Fleet Support Advisor?

• Supporting a portfolio of fleet and commercial motor insurance clients.
• Handling customer and insurer queries by phone and email.
• Processing policy changes and maintaining accurate records.
• Building strong client relationships and delivering excellent customer service.
• Identifying opportunities to introduce additional insurance products where appropriate.

We would LOVE to hear from you if you have the following skills and experience:

This role could suit a Commercial Account Handler, Insurance Account Handler, Fleet Administrator, Insurance Customer Service Advisor or similar.

You'll ideally have:

• At least 2 years experience in commercial insurance or insurance customer service.
• Fleet or multi-vehicle insurance experience would be an advantage.
• Ability to work independently and use your own initiative
• Strong attention to detail and good IT skills.
• A proactive, customer-focused approach.

What will you get in return for your work as a Fleet Support Advisor?

• Competitive salary of 26,000-28,000.
• Working hours: Monday-Friday, 9am-5pm
• 23 days holiday plus bank holidays, increasing with service.
• Private medical cover and Death in Service (after probation).
• Pension scheme.
• Fully supported professional insurance qualifications and genuine career progression
• Well being support, employee discounts.
• Friendly, supportive office environment in Liverpool.

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

• Handle inbound customer queries via phone, email, and face-to-face interactions.
• Provide detailed information on products, services, and company policies.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Process customer orders, returns, and exchanges according to company procedures.
• Maintain accurate and up-to-date customer records in the CRM system.
• Identify opportunities to upsell or cross-sell relevant products or services.
• Escalate complex customer issues to the relevant departments or management.
• Gather customer feedback and report on trends to improve service delivery.
• Ensure adherence to all company standards and regulations.
• Collaborate with team members to achieve departmental goals and objectives.

• Proven experience in a customer service or client-facing role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a friendly and professional demeanor.
• Effective problem-solving and conflict-resolution abilities.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent; higher education is a plus.
• A genuine passion for customer satisfaction and service excellence.
• Team player with a positive attitude.
• Resilience and ability to handle demanding situations calmly.

• Competitive salary commensurate with experience.
• Opportunity to work in a vibrant office environment.
• Comprehensive training provided.
• Career development pathways.
• Generous holiday allowance.
• Pension scheme.
• Employee assistance program.
• Team-building activities and social events.

Our client, a reputable retail company, is seeking a diligent and customer-focused Customer Support Agent to join their team in Liverpool, Merseyside, UK . In this role, you will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive shopping experience. You will be responsible for managing customer communications across phone, email, and potentially in-store channels, providing accurate information and effective solutions. The ideal candidate will possess excellent communication skills, a friendly demeanor, and a genuine desire to help customers. This is a great opportunity to build a career in customer service within a well-established brand located in the vibrant city of Liverpool .

• Respond to customer inquiries and resolve issues via phone, email, and other communication channels.
• Provide detailed product information and assist customers with purchasing decisions.
• Process orders, returns, and exchanges accurately and efficiently.
• Handle customer complaints with professionalism and empathy, seeking satisfactory resolutions.
• Maintain accurate customer records and log all interactions in the CRM system.
• Escalate complex issues to supervisors or relevant departments when necessary.
• Adhere to company policies and procedures to ensure consistent service quality.
• Gather customer feedback and contribute to service improvement initiatives.
• Strive to exceed customer expectations on every interaction.

• Previous experience in customer service or a related field is highly desirable.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with basic computer applications and data entry.
• A positive attitude and a passion for customer satisfaction.
• Ability to work effectively as part of a team.
• Must be reliable and punctual.
• Must be located in or able to commute to Liverpool, Merseyside, UK .

Our client offers a competitive hourly wage, opportunities for employee discounts on company products, and a clear path for career progression within the customer service department. You will join a friendly and supportive team in Liverpool , contributing to a company culture that values its employees and customers. This role is an office-based position.

• Handle inbound customer inquiries via phone, email, and live chat.
• Provide accurate and timely information regarding our financial products and services.
• Assist customers with account setup, transaction queries, and platform navigation.
• Troubleshoot and resolve customer issues, escalating complex cases when necessary.
• Document all customer interactions and resolutions in the CRM system.
• Ensure compliance with regulatory requirements and company policies.
• Identify opportunities to enhance the customer experience and provide feedback to management.
• Maintain a high level of product knowledge.
• Collaborate effectively with internal teams to ensure customer satisfaction.

• Previous experience in customer support or a similar client-facing role, preferably in finance or technology.
• Strong verbal and written communication skills.
• Proficiency in using CRM software and helpdesk tools.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Must be comfortable working a **hybrid** schedule, with regular office attendance in **Liverpool**.
• A proactive approach to customer service and a commitment to achieving high satisfaction rates.
• Must be eligible to work in the UK.

• Competitive salary and potential for bonuses.
• Comprehensive training programs and career development pathways.
• A modern office environment in **Liverpool** with flexible hybrid working.
• Opportunity to work in the exciting fintech industry.
• Company pension scheme and health insurance.
• Generous holiday allowance.

Salary & Benefits

£26,000 to £28,000 per year, free parking, private health insurance.

Contract: Permanent. Hours: Full time. Disability confident: No. Closing date: 19/08/2026.

Looking for a Monday to Friday insurance role where your customer service skills will really make an impact? A well‑established insurance company is looking for a Fleet Support Advisor to join its growing commercial team in Liverpool.

This is a fantastic opportunity for an experienced Customer Service Advisor or insurance professional to join a supportive business that offers genuine career development and long‑term stability.

• Supporting a portfolio of fleet and commercial motor insurance clients.
• Handling customer and insurer queries by phone and email.
• Processing policy changes and maintaining accurate records.
• Building strong client relationships and delivering excellent customer service.
• Identifying opportunities to introduce additional insurance products where appropriate.

• At least 2 years experience in commercial insurance or insurance customer service.
• Fleet or multi‑vehicle insurance experience is an advantage.
• Ability to work independently and use own initiative.
• Strong attention to detail and good IT skills.
• A proactive, customer‑focused approach.

• Competitive salary of £26,000‑£28,000.
• Working hours Monday‑Friday, 9am‑5pm; 23 days holiday plus bank holidays, increasing with service.
• Private medical cover and Death in Service (after probation).
• Pension scheme.
• Fully supported professional insurance qualifications and genuine career progression.
• Well‑being support and employee discounts.
• Friendly, supportive office environment in Liverpool.

• Provide first-tier technical support and general customer assistance via email, chat, and phone.
• Diagnose and resolve customer issues related to our products and services, ensuring accurate and timely solutions.
• Guide customers through troubleshooting steps and product usage inquiries.
• Escalate complex or unresolved issues to appropriate internal teams with comprehensive documentation.
• Maintain detailed records of customer interactions and resolutions in our CRM system.
• Contribute to the development and maintenance of our knowledge base and support documentation.
• Identify trends in customer issues and provide feedback to improve product usability and service delivery.
• Adhere to strict Service Level Agreements (SLAs) and quality standards.
• Proactively engage with customers to ensure satisfaction and identify potential needs.
• Collaborate effectively with remote team members and stakeholders across different time zones.

• Proven experience in a customer support, helpdesk, or technical support role.
• Excellent communication skills, both written and verbal, with the ability to articulate complex information clearly and concisely.
• Strong problem-solving abilities and a logical approach to troubleshooting.
• Proficiency in using customer support software, ticketing systems, and remote access tools.
• High level of self-discipline, time management skills, and ability to work autonomously.
• A reliable internet connection and a dedicated home office setup are mandatory.
• Ability to work flexible hours, including evenings and weekends, as required for a 24/7 support operation.
• Familiarity with digital services and online platforms is a plus.
• Must be eligible to work in the UK and based remotely within the UK.
• Experience working in a remote-first company culture is highly valued.

• Respond to customer inquiries via phone, email, and chat during designated evening shifts.
• Provide accurate information about products, services, and account management.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Process customer requests, such as account updates, billing inquiries, and service changes.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments or senior staff when necessary.
• Adhere to company policies and procedures while maintaining a high standard of customer service.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Collaborate with team members during hybrid workdays to share knowledge and best practices.

• Proven experience in customer service or a related support role.
• Excellent communication and interpersonal skills, with the ability to remain calm and empathetic.
• Strong problem-solving skills and attention to detail.
• Proficiency in using CRM software and standard office applications.
• Ability to work independently and manage tasks effectively, particularly during remote shifts.
• Must be available to work scheduled evening hours.
• Familiarity with online subscription services is a plus.
• Must be legally eligible to work in the **UK**.

• Competitive salary with a shift allowance for evening hours.
• Hybrid work arrangement offering flexibility.
• Comprehensive training program and ongoing professional development.
• Company pension scheme.
• Generous paid time off.
• Employee assistance program for wellness support.
• Opportunities for career advancement within the company.
• Supportive team environment focused on collaboration.

Our client is seeking a proactive and empathetic Customer Support Specialist to join their dynamic team in **Liverpool, Merseyside, UK**. This hybrid role offers a balanced approach, combining collaborative office time with the flexibility of remote working. You will be instrumental in providing high-quality support to our client's customer base, resolving inquiries efficiently and ensuring a positive user experience. This is an exciting opportunity for individuals passionate about customer service and problem-solving to contribute to a company that values innovation and employee well-being. You will be part of a supportive team dedicated to exceeding customer expectations and driving satisfaction in the **Liverpool** area and beyond.

• Handle customer inquiries via phone, email, and live chat with professionalism and efficiency.
• Troubleshoot and resolve customer issues, identifying root causes and implementing effective solutions.
• Provide clear and concise information regarding products, services, and policies.
• Escalate complex issues to appropriate departments while maintaining ownership until resolution.
• Document all customer interactions and resolutions accurately within the CRM system.
• Contribute to building and maintaining a comprehensive knowledge base.
• Gather customer feedback and report trends to management to identify areas for improvement.
• Proactively seek opportunities to enhance the customer experience and build loyalty.
• Collaborate with team members to share best practices and support continuous learning.

• Previous experience in a customer support or client service role is required.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving capabilities and attention to detail.
• Proficiency in using customer support software and CRM systems.
• Ability to adapt to changing priorities and work effectively in a hybrid environment.
• A positive and resilient attitude, with a passion for helping customers.
• Comfortable working both independently and as part of a team.
• Located in or able to commute to **Liverpool, Merseyside, UK**.

• Competitive salary package.
• Hybrid working model for improved work-life balance.
• Comprehensive training and ongoing professional development.
• Generous annual leave and company holidays.
• Pension scheme contribution.
• Access to employee wellness programs.
• Opportunities for career advancement within the company.
• A friendly and supportive work culture in **Liverpool**.