What Catering Qualifications Jobs are in the United Kingdom?

Zuma London - Restaurant Reservation Agent

We are currently recruiting for an experienced Reservations Agent to join the Zuma family at the Support Office in Central London on a FULL TIME basis.

Zuma is a contemporary Japanese izakaya restaurant with a modern twist on the traditional style of informal dining. Using the best ingredients combined with the knowledge and respect for authentic Japanese cuisine, Zuma has established itself as a world renowned restaurant. Currently located in London, Hong Kong, Dubai, Istanbul, Miami, Bangkok, Abu Dhabi, New York and Rome with Las Vegas having recently joined the family, Zuma truly is a global force in the world of hospitality.

• previous experience within a similarly high end, high volume hospitality environment in London
• An excellent command of English, both spoken and written
• A friendly and professional telephone manner are essential.
• Knowledge of the Quadranet Reservation System is preferred, however training will be provided to the successful candidate.

This role demands outstanding customer service skills, balanced with an informal approach and welcoming personality. As the first point of contact for the restaurant, the successful candidate must have a vibrant and engaging personality.

We take great pride in giving the best experience to our customers through great service and quality. But we know that we can’t do this without you. To celebrate your success, we have created the following awards:

• World class in house training
• Long service award
• Exiting In house incentives
• Season ticket loan
• Opportunity to travel the world
• Staff Discount across ZUMA, ROKA & Oblix
• Cycle to work scheme

At Zuma, ROKA & Oblix you'll find a company that thrives on the passion, energy and commitment of its people. Whatever your role, you’ll take absolute pride in a job well done, always looking to show your initiative, reach for the highest standards and offers you the opportunity to further develop your career in one of the most exciting and highly regarded global restaurant collections.

Alongside world class training and development, and the ability to always have a voice within the company, at any level of role, you really can guide your career, and life, in a multitude of different directions to suit your individual needs.

To be successful with us, all you need is energy and the right attitude. All the rest we can teach.

Applicants must have the right to legally reside and work in the UK without any restrictions or limitations.

Making Space Charity is seeking a Part Time Cook for Kingshill Court in Wigan. The role includes ensuring residents receive fresh, quality food tailored to their dietary needs while adhering to budget constraints.

The ideal candidate will have previous kitchen experience and food hygiene skills. This position offers various benefits, including paid sick leave and opportunities for professional development.

• Manage reservations via telephone, email and online booking platforms.
• Deliver exceptional customer service and resolve booking enquiries.
• Maintain an excellent knowledge of room types, rates, packages and promotions.
• Process amendments, cancellations and no-shows accurately.
• Manage room inventory to help maximise occupancy.
• Identify opportunities to upsell rooms and hotel experiences.
• Liaise with internal departments to ensure guest requests are communicated.
• Prepare reservation reports and maintain accurate booking records.
• Act as an ambassador for the Montcalm Collection, delivering a luxury guest experience from the very first interaction.

• Previous reservations experience within a hotel or serviced apartment environment.
• Experience within luxury hospitality is highly desirable.
• Excellent communication and customer service skills.
• Strong organisational skills and exceptional attention to detail.
• Experience using Opera PMS or a similar hotel reservation system.
• A proactive, solutions-focused approach.
• Ability to work independently and as part of a team.
• Flexibility to work shifts, weekends and bank holidays.
• Right to work in the UK (visa sponsorship is not available).

• Competitive salary.
• 28 days holiday (including bank holidays), increasing with service.
• Paid birthday leave.
• Cashback healthcare plan.
• Employee Assistance Programme with legal and wellbeing support.
• Complimentary meals whilst on duty.
• Marriott Bonvoy hotel discounts.
• Exclusive Montcalm Collection room rates.
• Cycle to Work scheme.
• Discounted gym membership.
• Ongoing training, leadership development and career progression.
• Paid volunteering day.
• Employee referral scheme.
• Recognition awards and regular team celebrations.

Who We Are

The Sutton Hotel Collection is part of Sir Richard Sutton Ltd, a family‑owned business, where our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best‑in‑class benefits for our team. We give you the opportunity to grow within an organisation committed to excellence, people development and building a beautiful legacy for the future. We aim to create environments where teams feel supported, trusted and proud of the experience they create together.

We’re looking for a commercially minded and guest‑focused Central Reservations Team Member to join our team in Windsor. This is an exciting opportunity to play a direct role in driving revenue across three hotels while delivering a seamless, brand‑aligned booking experience.

You’ll be at the heart of our guest journey – converting enquiries, maximising room and group revenue, and ensuring every interaction reflects the quality and character of our hotels. This role is ideal for someone with hotel reservations or front office experience who enjoys sales, thrives on targets, and takes pride in accuracy and service excellence.

• Handling telephone enquiries confidently, maximising conversion through strong product knowledge and proactive upselling
• Managing reservations inboxes and OTA messages, ensuring timely, professional, brand‑aligned responses
• Supporting group enquiries, preparing proposals, coordinating pricing with Revenue, and following up to convert business
• Completing detailed pre‑arrival checks (1, 3 and 5 days prior), verifying rates, packages and guest details
• Processing prepayments, managing no‑shows, and ensuring bookings comply with rate conditions
• Maintaining accurate records across PMS and distribution systems in line with revenue strategy
• Collaborating closely with Revenue, Sales, Reception, Finance and Meeting & Events teams to ensure seamless guest delivery
• Contributing to departmental targets including revenue, ADR, occupancy, and conversion performance

As our ideal candidate, you’ll have:

• Previous experience in hotel reservations, front office, or a guest‑facing hospitality role
• Confident telephone sales skills with a natural ability to upsell and convert enquiries
• Excellent written communication skills with strong attention to tone and detail
• High levels of accuracy and strong administrative organisation
• Commercial awareness and an understanding of revenue‑focused selling
• Comfortable using hotel PMS and Microsoft Office systems (experience with Infor, Duetto or similar is advantageous)
• A positive, professional, and collaborative approach
• Ability to manage multiple tasks while maintaining quality and pace

• Opportunities to learn, grow, and develop
• Strong values and a commitment to wellbeing
• A caring, inclusive working environment
• The chance to make a meaningful impact in your role

• Free and discounted hotel breaks – From the first day of service, you can benefit from a free break of one/two days in any Sutton Hotel Collection hotel, in a 12‑month period. Additionally you, your family and your friends are also entitled to discounted stays across all of our hotels and dining in our restaurants.
• Heka benefits platform – your access to Heka begins from day one and is pre‑loaded with a balance of £150 to use against a wide range of wellness‑focussed products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Loyalty awards, annual social and celebration events.
• Learning and Development – An extensive range of training opportunities are available to facilitate your personal development.
• Wisdom Wellbeing – A confidential service offering CBT therapy, up‑to‑date information, support and advice on a broad range of subjects.
• Subsidised Learning Courses – We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, and complimentary on‑site parking (where available).

Everything we do is shaped by our four values: Purposeful, Excellent, Able, and Knowledgeable. These guide how we work with each other, support our guests and customers, and contribute to the long‑term success of SRSL.

We welcome applicants from all backgrounds and experiences. If you need adjustments at any stage of the recruitment process, please let us know – we are happy to support you.

SRSL is committed to responsible and sustainable operations. All colleagues contribute to creating a positive environmental and social impact across our business.

All applicants must have the right to work in the UK. We will ask for proof of this during the recruitment process.

Who we are

The Sutton Hotel Collection is part of Sir Richard Sutton Ltd, a family-owned business, where our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team. We give you the opportunity to grow within an organisation committed to excellence, people development and building a beautiful legacy for the future. We aim to create environments where teams feel supported, trusted and proud of the experience they create together.

We’re looking for a commercially minded and guest-focused Central Reservations Team Member to join our team in Windsor. This is an exciting opportunity to play a direct role in driving revenue across three hotels while delivering a seamless, brand-aligned booking experience.

You’ll be at the heart of our guest journey – converting enquiries, maximising room and group revenue, and ensuring every interaction reflects the quality and character of our hotels. This role is ideal for someone with hotel reservations or front office experience who enjoys sales, thrives on targets, and takes pride in accuracy and service excellence.

• Handling telephone enquiries confidently, maximising conversion through strong product knowledge and proactive upselling
• Managing reservations inboxes and OTA messages, ensuring timely, professional, brand-aligned responses
• Supporting group enquiries, preparing proposals, coordinating pricing with Revenue, and following up to convert business
• Completing detailed pre-arrival checks (1, 3 and 5 days prior), verifying rates, packages and guest details
• Processing prepayments, managing no-shows, and ensuring bookings comply with rate conditions
• Maintaining accurate records across PMS and distribution systems in line with revenue strategy
• Collaborating closely with Revenue, Sales, Reception, Finance and Meeting & Events teams to ensure seamless guest delivery
• Contributing to departmental targets including revenue, ADR, occupancy, and conversion performance

As our ideal candidate, you'll have:

• Previous experience in hotel reservations, front office, or a guest-facing hospitality role
• Confident telephone sales skills with a natural ability to upsell and convert enquiries
• Excellent written communication skills with strong attention to tone and detail
• High levels of accuracy and strong administrative organisation
• Commercial awareness and an understanding of revenue-focused selling
• Comfortable using hotel PMS and Microsoft Office systems (experience with Infor, Duetto or similar is advantageous)
• A positive, professional, and collaborative approach
• Ability to manage multiple tasks while maintaining quality and pace

At SRSL, you’ll be joining a supportive and collaborative team. We offer:

• Opportunities to learn, grow, and develop
• Strong values and a commitment to wellbeing
• A caring, inclusive working environment
• The chance to make a meaningful impact in your role

You’ll be part of a business that values people and invests in their success.

Here are some of the benefits you will receive, when you join us:

• Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one/two days in any Sutton Hotel Collection hotel, in a 12-month period. Additionally you, your family and your friends are also entitled to discounted stays across all of our hotels and dining in our restaurants.
• Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Loyalty awards, annual social and celebration events.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
• Wisdom Wellbeing - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
• Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, and complimentary on-site parking (where available).

Everything we do is shaped by our four values: Purposeful, Excellent, Able, and Knowledgeable. These guide how we work with each other, support our guests and customers, and contribute to the long-term success of SRSL.

We welcome applicants from all backgrounds and experiences. If you need adjustments at any stage of the recruitment process, please let us know — we are happy to support you.

SRSL is committed to responsible and sustainable operations. All colleagues contribute to creating a positive environmental and social impact across our business.

All applicants must have the right to work in the UK. We will ask for proof of this during the recruitment process.