45,441 Service Centre jobs in the United Kingdom

Initial Washroom Hygiene - Branch Administrator

Key Information

Initial Washroom Hygiene is one of the UK’s leading providers of washroom, hygiene and floorcare services. Our team of experts provides fully serviced hygiene solutions to our customers, which enhances their washrooms and ensures they are compliant within key legislation.

Permanent:  Full-time 9 am to 5 pm

Location: Join the team based at our Newtownabbey branch

Salary : Basic salary of £22,500 per annum.

Ready to Make a Move? Let Us Help! - If you're living more than 2 hours away from this role's location and gearing up or willing to settle into a nearby permanent residence, we may be able to offer you a relocation package. You could receive up to £,000, tailored to your specific needs.

The Role

This role will be to support the sales and business administration functions and provide a high level of service to our customers. You will be expected to support day-to-day using IT business systems and processes to ensure the efficient running of the Service Centre. 

This role would suit someone who can work in a fast paced environment and enjoys providing an excellent level of service to customers. 

Key responsibilities will include:

• Administration of company documentation following the correct processes and working to required deadlines
• Process contracts, reductions, amendments, credits and sales leads
• Review data and produce management reports based on this
• Dealing with customer queries and reporting on any customer service issues 
• Fleet - arranging MOTs and PMIs, and coordinating with Fleet Hire Company and garages.
• Ad hoc administration tasks

Requirements

Key Requirements

• Minimum of 2 years of Administrative
• IT literate in Word, Excel and Google
• Have excellent communication and listening skills
• Able to communicate well over the telephone
• Highly organised
• Great attention to detail

Benefits

• Refer a Friend - to work for Rentokil Initial (can earn up to £10 )
• Long service recognition  - which includes an extra five days of annual leave entitlement following the completion of five years of service
• Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends. 

A Company Putting “People First” 

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in 88 countries and providing services that protect people and enhance lives.  Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider and its Ambius business is the world’s leading provider of plants and scenting. 

As a business we focus on the Right People, doing the Right Things and in the Right Way.  We invest a lot of time and money in training and in developing all of our colleagues to be the best that they can, and we are always looking for talented and driven people to join our Rentokil Initial Family.  

Rentokil Initial is an equal opportunities employer and is committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.

Our Social Links

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Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here

Service Centre Team Lead
Location: Office based, Camberley (GU15 3YL)
Job type: Full time, Permanent
Ref: 1589

The Service Desk team at our Camberley office are now looking for a Service Centre Team Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on / 4 days off shift pattern (rotating shifts, 7am-7pm / 7pm-7am).

The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests.

As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours
This role has line management responsibilities of 3 team members.

The successful Service Desk Team Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their comfort zone. They will constantly look at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery.

What you'll do:

• People and Performance Management
• Incident Process Management
• Major Incident Management
• Resource Coordination
• Spares Management
• Rosta Management
• Escalation Management
• Service Level Management
• Implement Continuous Improvement initiatives
• Ensuring tickets are logged accurately and call queues are managed effectively
• Point of escalation for customers and expediting issues to the relevant teams
• Take ownership of major incidents out of hours and engage stakeholders through to resolution
• Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met.
• Support root cause of failures and conduct reviews where applicable.
• Evoking the business continuity plan in the event of unplanned outages Out of Hours
• Attend review calls, identifying and implementing improvements where required
• Line management of direct reports including objective setting, performance, quality and 1:1 reviews
• Rosta management alongside other team leaders, including holiday approvals to ensure appropriate staffing levels
• Coaching and mentoring team members and providing guidance to enable them to achieve their personal development plans
• Supporting the wider team during busy periods such as taking calls and logging tickets
• Provide cover for the incident manager during periods of absence

Key requirements:

• Proven experience within a Service Desk / Help Desk environment
• Confident communicator, able to navigate difficult conversations
• Customer focused
• Able to effectively multitask
• Creative problem solver with the ability to work autonomously or as part of a team
• Effectively prioritise workload to meet targets
• SC, NPPV3 & Parliament security clearances, or the ability to obtain them
• Proficient in MS office tools
• Experience of using Remedy application

Desirable Skills:

• ITILv4 Foundation
• Previous line management experience

What we offer:

A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• 25 days annual leave, and the option to buy or sell days annually
• Overtime options available
• Access to the Flexible Benefits portal
• Company matched pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme

We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

We're guided by our values and behaviours:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

Service Centre Team Lead
Location: Office based, Camberley (GU15 3YL)
Job type: Full time, Permanent
Ref: 1589

The Service Desk team at our Camberley office are now looking for a Service Centre Team Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on / 4 days off shift pattern (rotating shifts, 7am-7pm / 7pm-7am).

The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests.

As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours
This role has line management responsibilities of 3 team members.

The successful Service Desk Team Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their comfort zone. They will constantly look at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery.

What you'll do:

• People and Performance Management
• Incident Process Management
• Major Incident Management
• Resource Coordination
• Spares Management
• Rosta Management
• Escalation Management
• Service Level Management
• Implement Continuous Improvement initiatives
• Ensuring tickets are logged accurately and call queues are managed effectively
• Point of escalation for customers and expediting issues to the relevant teams
• Take ownership of major incidents out of hours and engage stakeholders through to resolution
• Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met.
• Support root cause of failures and conduct reviews where applicable.
• Evoking the business continuity plan in the event of unplanned outages Out of Hours
• Attend review calls, identifying and implementing improvements where required
• Line management of direct reports including objective setting, performance, quality and 1:1 reviews
• Rosta management alongside other team leaders, including holiday approvals to ensure appropriate staffing levels
• Coaching and mentoring team members and providing guidance to enable them to achieve their personal development plans
• Supporting the wider team during busy periods such as taking calls and logging tickets
• Provide cover for the incident manager during periods of absence

Key requirements:

• Proven experience within a Service Desk / Help Desk environment
• Confident communicator, able to navigate difficult conversations
• Customer focused
• Able to effectively multitask
• Creative problem solver with the ability to work autonomously or as part of a team
• Effectively prioritise workload to meet targets
• SC, NPPV3 & Parliament security clearances, or the ability to obtain them
• Proficient in MS office tools
• Experience of using Remedy application

Desirable Skills:

• ITILv4 Foundation
• Previous line management experience

What we offer:

A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• 25 days annual leave, and the option to buy or sell days annually
• Overtime options available
• Access to the Flexible Benefits portal
• Company matched pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme

We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

We're guided by our values and behaviours:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

Tool Service Centre Team Le

Glasgow £40,000 - £45,000 + 10% bonus + excellent benefits

Are you an experienced team leader with a background in engineering or technical production, looking for your next challenge? Our client, a global leader in providing cutting-edge solutions to the construction sector, is seeking a dynamic Tool Service Centre Team Leader to join their team in Glasgow.
About the role

In this pivotal position, you’ll lead a talented team of technicians in a busy service centre, dedicated to maintaining and repairing high-performance equipment used across major construction sites. You’ll drive a culture of operational excellence and continuous improvement, ensuring quality, safety, and fast turnaround times to keep customers’ projects moving.
This is an excellent opportunity to join an organisation that invests heavily in their people, with more than 80% of leadership positions filled internally.

What you’ll be doing
• In this role, youll establish a culture that thrives on continuous improvement and the implementation of new ideas.
• Youll be responsible for recruiting and engaging a top-notch team, ensuring that every member is not only skilled but also passionate about our mission.
• Your day-to-day will involve managing end-to-end processes, from complaint handling to lean initiatives, all while maintaining a keen eye on productivity and customer satisfaction.
• Youll work closely with stakeholders, plan ahead to meet both short- and long-term goals, and ensure that our facility meets all compliance requirements.
• Your leadership will be instrumental in creating a leaner, more efficient Tool Service Centre that sets the standard for operational excellence

What we’re looking for
• A degree in a technical discipline (engineering, supply chain, or similar).
• Strong leadership or supervisory experience within a technical or production environment.
• Background in mass production, servicing, or technical repair environments.
• Passion for problem-solving, process excellence, and driving change.
• Familiarity with systems such as SAP and MS Office.
• Excellent people skills — able to coach, influence, and inspire diverse teams.

What’s on offer
• 6% employer pension contributions
• Private Health Insurance and Employee Assistance Programme
• Company vehicle and fuel card for sales roles
• 33 days holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
• Paid leave to work on charitable projects
• Our client’s Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
• Different ways to work flexibly, including working from home and compressed hours
• Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics
• Trips to locations such as Milan, New York and global HQ for high performers across all teams

Interaction Recruitment are recruting for an experienced Administrator to join their client on a long-term temp basis. In this role you'll be working in a fast-paced environment supporting customer builds throughout the repair and build cycle. This role helps ensure smooth daily operations, focusing on asset tracking, communication, and workshop organisation.

Start and Finish Date : 13th July 2025 to 13th January 2027

Working Hours: Monday to Friday 9:00am to 5:30pm

Pay Rate: £12.50 per hour 

• Manage and track all assets entering the workshop.

• Carry out regular audits to ensure accurate asset records.

• Work with distribution and service teams to resolve any asset discrepancies.

• Order and manage repair parts for engineers to meet customer standards.

• Maintain accurate records of used, faulty, or unused parts to avoid delays.

• Log or re-log repair jobs and coordinate with external teams when needed.

• Keep the workshop organised and address causes of repair backlogs.

• Maintain a clear and accurate system for asset locations.

• Support 6S (workplace organisation) processes.

• Assist in investigations and problem resolution as needed.

• Strong admin and communication skills.

• Able to work full-time from now until 2027.

• Great attention to detail and sense of urgency.

• Organised, flexible, and a team player.

• Confident, proactive, and able to prioritise tasks.

• Willingness to learn and develop.

• Experience in building relationships and collaborating effectively.

Admin / Administrator / IT Maintenance / Service Admin (phone number removed)

INDWF

• Fantastic Company pension
• Generous holiday allowance (with the opportunity to buy and sell annual leave)
• Life Assurance
• Employee Retail discount
• Free Parking
• On-site parking
• Work from home
• Flexitime
• Monday to Friday
• Overtime
• Weekend availability

• Consistently motivating employees, as this has a direct impact on atmosphere and general feel good factor;  to an affect that you get the best from the team 
• Creating management reports on a monthly basis, dealing with all aspects of P&L
• Liaising with the Sales team in order to develop new sales opportunities and grow the business
• Ensuring that all aspects of work and process are carried out in-line with Health and Safety guidelines
• Ensuring there is effective and clear communication to all employees within the Service Centre 

• Experience in managing people, motivating and developing others to achieve both success individually and as a group
• Excellent communication and collaboration skills
• Ability to demonstrate commercial and financial acumen
• Ability to understand and work with P&L accounts and budgets
• Computer literate, with a working knowledge of Microsoft Office
• Good planning and organisation skills
• Self-motivated with the drive to succeed and to high quality standards
• Good understanding and experience of managing Health and Safety practices at work
• Full clean driving licence

Tool Service Centre Team Le

Glasgow £40,000 - £45,000 + 10% bonus + excellent benefits

Are you an experienced team leader with a background in engineering or technical production, looking for your next challenge? Our client, a global leader in providing cutting-edge solutions to the construction sector, is seeking a dynamic Tool Service Centre Team Leader to join their team in Glasgow.
About the role

In this pivotal position, you’ll lead a talented team of technicians in a busy service centre, dedicated to maintaining and repairing high-performance equipment used across major construction sites. You’ll drive a culture of operational excellence and continuous improvement, ensuring quality, safety, and fast turnaround times to keep customers’ projects moving.
This is an excellent opportunity to join an organisation that invests heavily in their people, with more than 80% of leadership positions filled internally.

What you’ll be doing
• In this role, youll establish a culture that thrives on continuous improvement and the implementation of new ideas.
• Youll be responsible for recruiting and engaging a top-notch team, ensuring that every member is not only skilled but also passionate about our mission.
• Your day-to-day will involve managing end-to-end processes, from complaint handling to lean initiatives, all while maintaining a keen eye on productivity and customer satisfaction.
• Youll work closely with stakeholders, plan ahead to meet both short- and long-term goals, and ensure that our facility meets all compliance requirements.
• Your leadership will be instrumental in creating a leaner, more efficient Tool Service Centre that sets the standard for operational excellence

What we’re looking for
• A degree in a technical discipline (engineering, supply chain, or similar).
• Strong leadership or supervisory experience within a technical or production environment.
• Background in mass production, servicing, or technical repair environments.
• Passion for problem-solving, process excellence, and driving change.
• Familiarity with systems such as SAP and MS Office.
• Excellent people skills — able to coach, influence, and inspire diverse teams.

What’s on offer
• 6% employer pension contributions
• Private Health Insurance and Employee Assistance Programme
• Company vehicle and fuel card for sales roles
• 33 days holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
• Paid leave to work on charitable projects
• Our client’s Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
• Different ways to work flexibly, including working from home and compressed hours
• Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics
• Trips to locations such as Milan, New York and global HQ for high performers across all teams