896 Service Centre jobs in the United Kingdom
Service Centre Analyst
Posted 6 days ago
Job Viewed
Job Description
About Us:
Solirius Reply, part of the Reply Group, delivers technical consultancy and application delivery to our clients in order to solve real world problems and allow our clients to respond to an ever-changing technical landscape. We partner closely with our clients, embedding our consultants into their businesses in order to provide a bespoke service, allowing us to truly understand our clients’ needs.
It is this close collaboration with our clients that has enabled us to grow rapidly in recent years and will drive our ambitious future growth plans. We currently have over 300 consultants working with a variety of key clients from both the public and private sectors such as the Ministry of Justice, Department for Education, FCDOS, UEFA, International Olympic Committee and Mercedes Benz; with plans to increase our client base further in the near future.
We operate as a flat organisation and believe in trusting and supporting our team to operate independently. We pride ourselves on being specialists at what we do, making the most of our consultants’ expertise in their fields in order to provide a best-in-class service to our clients. All our consultants have the opportunity to work on a range of different projects, providing a broad range of knowledge on which to develop their careers and progress in the direction they choose.
Requirements
The Role:
Based in our Service Centre, you will join as a Service Centre Analyst, working with consultants across our various practices. You will have the opportunity to work across multiple competencies, allowing you to develop your technical and consultancy skills and gain hands-on industry experience. This is the ideal opportunity for you to showcase your skills and abilities.
The Service Centre is designed to deliver high quality service management solutions. You will be interested and prepared to learn and develop your skills in a variety of technology roles during your placement, including back-end development, front-end development, quality assurance, DevOps, incident and change management.
Candidates should be open to working in different locations for different clients. Although most of our work is in London, candidates should be happy to travel as client needs dictate.
Requirements:
- Scientific or technical degree, or a relevant professional qualification, or equivalent experience
- Some experience in software engineering using mainstream languages such as Python, Java or .Net (with related technologies)
- Show aptitude and an interest to get involved in a variety of problem solving activities as well as technologies covering varying roles
- Willingness to continually learn
- Have excellent communication skills, both written and spoken word with an ability to successfully engage with team members and clients
- Display some understanding of the software development lifecycle, including Agile methodologies (desirable though not essential)
- Other, broader business experience (desirable, but not essential)
- Other science/technology experience (desirable but not essential)
Equality & Diversity:
Solirius Consulting is an equal opportunities employer. We are committed to creating a work environment that supports, celebrates, encourages, and respects all individuals and in which all processes are based on merit, competence and business needs. We do not discriminate on the basis of race, religion, gender, sexuality, age, disability, ethnicity, marital status or any other protected characteristics.
Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us.
Benefits
- Competitive Salary
- Bonus Scheme
- Private Healthcare Insurance
- 25 Days Annual Leave + Bank Holidays
- Up to 10 days allocated for development training per year
- Enhanced Parental Leave
- Paid Fertility Leave (5 Days)
- Statutory & Contributory Pension
- EAP with
- Gym Membership Benefits
- Flexible Working
- Annual Away Days/Company Socials
Service Centre Administration
Posted 524 days ago
Job Viewed
Job Description
Initial Washroom Hygiene - Branch Administrator
Key Information
Initial Washroom Hygiene is one of the UK’s leading providers of washroom, hygiene and floorcare services. Our team of experts provides fully serviced hygiene solutions to our customers, which enhances their washrooms and ensures they are compliant within key legislation.
Permanent: Full-time 9 am to 5 pm
Location: Join the team based at our Newtownabbey branch
Salary : Basic salary of £22,500 per annum.
Ready to Make a Move? Let Us Help! - If you're living more than 2 hours away from this role's location and gearing up or willing to settle into a nearby permanent residence, we may be able to offer you a relocation package. You could receive up to £,000, tailored to your specific needs.
The Role
This role will be to support the sales and business administration functions and provide a high level of service to our customers. You will be expected to support day-to-day using IT business systems and processes to ensure the efficient running of the Service Centre.
This role would suit someone who can work in a fast paced environment and enjoys providing an excellent level of service to customers.
Key responsibilities will include:
- Administration of company documentation following the correct processes and working to required deadlines
- Process contracts, reductions, amendments, credits and sales leads
- Review data and produce management reports based on this
- Dealing with customer queries and reporting on any customer service issues
- Fleet - arranging MOTs and PMIs, and coordinating with Fleet Hire Company and garages.
- Ad hoc administration tasks
Requirements
Key Requirements
- Minimum of 2 years of Administrative
- IT literate in Word, Excel and Google
- Have excellent communication and listening skills
- Able to communicate well over the telephone
- Highly organised
- Great attention to detail
Benefits
- Refer a Friend - to work for Rentokil Initial (can earn up to £10 )
- Long service recognition - which includes an extra five days of annual leave entitlement following the completion of five years of service
- Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends.
A Company Putting “People First”
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in 88 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider and its Ambius business is the world’s leading provider of plants and scenting.
As a business we focus on the Right People, doing the Right Things and in the Right Way. We invest a lot of time and money in training and in developing all of our colleagues to be the best that they can, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Rentokil Initial is an equal opportunities employer and is committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.
Our Social Links
Website:
LinkedIn:
Facebook:
Instagram:
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here
Customer Service Centre Agent
Posted 16 days ago
Job Viewed
Job Description
**Location:** Livingston
**Contract type:** Perm, full time
We are growing our **Customer Service Hub in Livingston** and are looking for motivated individuals to join our team. As part of our customer support function, you'll play an important role in delivering excellent service to our clients.
From the very beginning, we'll provide you with **comprehensive onboarding and training** , the ongoing **support of your line manager** , and a clear path to **develop and grow your skills** . This is a great opportunity to build your career in a supportive and collaborative environment where your contribution truly makes a difference.
The role is a part of Carrier's company - **SLD Pumps & Power** which is one of the UK's leading suppliers of pumps and generator rental equipment. Currently we are looking for a Customer Service Centre Agent who will be providing sales support in our depot in Livingston.
**As a Customer Service Centre Agent you will be responsible for:**
+ Generating and processing hire and sales quotations efficiently.
+ Handling enquiries from new and existing clients, ensuring accurate account and equipment information.
+ Maintaining regular communication to ensure customer satisfaction and identify further sales opportunities.
+ Processing sales/hire orders, coordinating
+ equipment availability, and organizing transport to meet customer timelines.
+ Handling exchanges, off-hires, losses, and damages, following company policies and timelines.
+ Identifying new business opportunities, generating leads, and booking appointments for the sales team.
+ Managing and resolving invoice queries, process suspensions, and run pre-invoice reports.
+ Opening customer/supplier accounts, completing required compliance checks, and maintaining accurate records.
**Who we're looking for**
To be successful in the role you should have:
+ **Previous customer service or sales support experience.**
+ Proactive approach focused on customers
+ Very good administrative skills and attention to detail
+ Communicative skills
+ Very good command of MS Office,
+ Strong time management skills and ability to work with deadlines
**What we offer**
+ Base salary + 15% bonus
+ Generous pension scheme
+ Stable working hours from Monday to Friday (8-5pm)
+ Paid sick leave
+ 25 days of holidays + bank holidays
+ Comprehensive onboarding training and support of line manager
+ Small but supportive team
+ Access to the benefits central
**Your journey with us**
We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages:
+ Initial call with our sourcing/recruitment team
+ Interview with the Manager
**Our commitment to you**
As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.
The values that guide us are respect, integrity, inclusion, innovation, and excellence.
We're excited for you to join us and make a difference!
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice
Customer Service Centre Agent
Posted 27 days ago
Job Viewed
Job Description
**Location:** Livingston
**Contract type:** Perm, full time
We are growing our **Customer Service Hub in Livingston** and are looking for motivated individuals to join our team. As part of our customer support function, you'll play an important role in delivering excellent service to our clients.
From the very beginning, we'll provide you with **comprehensive onboarding and training** , the ongoing **support of your line manager** , and a clear path to **develop and grow your skills** . This is a great opportunity to build your career in a supportive and collaborative environment where your contribution truly makes a difference.
The role is a part of Carrier's company - **SLD Pumps & Power** which is one of the UK's leading suppliers of pumps and generator rental equipment. Currently we are looking for a Customer Service Centre Agent who will be providing sales support in our depot in Livingston.
**As a Customer Service Centre Agent you will be responsible for:**
+ Generating and processing hire and sales quotations efficiently.
+ Handling enquiries from new and existing clients, ensuring accurate account and equipment information.
+ Maintaining regular communication to ensure customer satisfaction and identify further sales opportunities.
+ Processing sales/hire orders, coordinating
+ equipment availability, and organizing transport to meet customer timelines.
+ Handling exchanges, off-hires, losses, and damages, following company policies and timelines.
+ Identifying new business opportunities, generating leads, and booking appointments for the sales team.
+ Managing and resolving invoice queries, process suspensions, and run pre-invoice reports.
+ Opening customer/supplier accounts, completing required compliance checks, and maintaining accurate records.
**Who we're looking for**
To be successful in the role you should have:
+ **Previous customer service or sales support experience.**
+ Proactive approach focused on customers
+ Very good administrative skills and attention to detail
+ Communicative skills
+ Very good command of MS Office,
+ Strong time management skills and ability to work with deadlines
**What we offer**
+ Base salary + 15% bonus
+ Generous pension scheme
+ Stable working hours from Monday to Friday (8-5pm)
+ Paid sick leave
+ 25 days of holidays + bank holidays
+ Comprehensive onboarding training and support of line manager
+ Small but supportive team
+ Access to the benefits central
**Your journey with us**
We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages:
+ Initial call with our sourcing/recruitment team
+ Interview with the Manager
**Our commitment to you**
As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.
The values that guide us are respect, integrity, inclusion, innovation, and excellence.
We're excited for you to join us and make a difference!
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice
Customer Service Centre Advisor
Posted 22 days ago
Job Viewed
Job Description
Job Title: Customer Service Centre Advisor
Starting Salary: £23,000 pa
Hours per week: 35 per week - flexible 8:00am-6:00pm contract on a rota basis. Shifts are 8.00am-4.00pm, 9.00am-5.00pm or 10.00am-6.00pm.
Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week (one of which will be a Tuesday). The remainder of your working hours will be undertaken from home.
Closing date: Friday 17 October 2025
About the role
The Customer Service team at IOSH thrive on putting the customer at the heart of all that we do.
Reporting to the Team Leader, the Customer Service Centre Advisor is the first point of contact to our customers via multiple channels such as Email, Telephone and Digital, supporting them with their prime needs whilst collaborating with our internal and external stakeholders.
Every day in this fast-paced environment will bring new challenges and the opportunity to make a real impact. From handling customer enquiries and resolving issues to working on exciting projects and providing first-class administrative support, this role is as diverse as it is rewarding.
We believe in investing in our employees' development with access to ongoing training, empowering you to grow both personally and professionally. You will collaborate with like-minded individuals, share ideas, and contribute to a positive, supportive work environment where your efforts are valued and recognised.
If you're looking for a role that offers excitement, variety, and the chance to make a difference, then this is the opportunity for you.
What you'll bring
We are looking for candidates with previous customer service experience within a customer contract centre environment dealing with customer queries proficiently over the phone, via email and webchat.
You will demonstrate personal resilience and work independently whilst handling telephone complaints and remain calm whilst working under pressure.
You will be efficient and possess excellent interpersonal and communication skills with the ability to prioritise a busy workload, as well as have great administrative skills.
Essential criteria
- Experience of working in a customer contact centre environment.
- Experience of working in a fast-paced environment
- Experience of time management and organisation skills with the ability to multi – task and prioritise effectively to meet deadlines.
- Administration experience
What's in it for you?
Our colleagues are supported and enabled to bring their best selves to work, to deliver exceptional outcomes. We recognise this by offering a comprehensive benefits package including:
- Hybrid working and flexibility to ensure a positive work-life balance
- 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
- Private medical insurance and healthcare cash plan covered by IOSH
- Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
- Individual performance related pay scheme
- Up to five volunteering days per year
- Employee Assistance Programme to support you and your dependent's wellbeing
About us
The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals.
We know that diversity of thought, culture, perspective, and background are vital for our vision. We believe in a completely personal environment, where you’re treated like you want to be treated. No matter who you are, you can be yourself at IOSH.
As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria for every vacancy.
Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting .
How to apply
To apply, you'll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below.
If you want to find out more about IOSH please visit our website , or if you have any queries about the role or recruitment process please reach out to .
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.
Please note previous applicants need not apply.
Call Center Representative
Posted 1 day ago
Job Viewed
Job Description
Contact Centre Advisor
Esholt, BD17 7RH
Full time 37.5 hours per week (Within Monday to Saturday 8am – 5:30pm)
Salary: £25,708.80 + Benefits
Location: On Site (Esholt)
Bayfields Opticians & Audiologists is looking for a confident and experienced Client Communications Advisor to join our friendly, fast-paced team. If you thrive in a collaborative environment and enjoy connecting with people, this could be the perfect role for you!
About the Role
As a Client Communications Advisor, you will be the first point of contact for our valued Optometry and Audiology clients. Your role will involve both inbound and outbound calling — but rest assured, there’s no cold calling here. All contacts are existing clients from our trusted database.
You will be based in our open-plan office, working alongside a supportive team to deliver exceptional service and help clients manage appointments, follow-ups and general enquiries.
Hours will be worked within our core operational hours of 8am – 5:30pm, Monday to Saturday.
What You Will Be Doing
- Handling inbound calls with professionalism and warmth.
- Making outbound calls to existing clients for appointment reminders, follow-ups, and service updates.
- Obsession to always give great service.
- Fantastic spoken and written communication skills.
- Updating client records and booking systems accurately.
- Collaborating with colleagues across departments to ensure seamless client experiences.
- Maintaining a positive and proactive attitude in a busy contact centre environment.
What We Are Looking For
- Previous experience in a contact centre or customer service role.
- Excellent communication and interpersonal skills.
- Comfortable working in an open-plan office and making high volumes of calls.
- A flexible, can-do attitude and team spirit.
- Strong attention to detail and computer literacy.
Why Join Bayfields?
When you join Bayfields Opticians and Audiologists as our Client Communications Advisor, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do. We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions. If you are an enthusiastic, customer-focused Client Communications Advisor, and looking for a new rewarding role, we would love to hear from you!
Call Center Manager
Posted 1 day ago
Job Viewed
Job Description
About HONOR
HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR’s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves. For more information, please visit HONOR online at HONOR United Kingdom (honor.com/uk/)
Job Title: Call Centre Manager
Job Location: Manchester / Liverpool (North-West)
Frequent business trips to various customer locations (including some international travel)
Contract Type: 1 year Fixed-term Contract(Renewal)
About the Role
In this exciting role, you will play a pivotal role in shaping the success of our brand's call center partners. You will be responsible for developing and delivering engaging training programs that equip new hires and existing representatives with the knowledge, skills, and behaviors to provide exceptional customer service that reflects our brand values but ultimately to drive sell out of our focus models.
This role will require extensive travel to various locations across the UK and internationally as some of our UK customers call centers are based abroad.
Our Head office is based in London where you will also be required to attend for important meetings and business updates.
Responsibilities
- Design, develop, and deliver comprehensive training programs on brand-specific products, services, policies, and procedures.
- Own the call center targets by retailer as your own KPI’s
- Build and design incentives with our internal departments to then own and drive with the retailers call center’s
- Facilitate interactive training sessions, incorporating a variety of methods such as classroom instruction, role-playing exercises, and e-learning modules.
- Coach and mentor new hires during their onboarding process, ensuring they are comfortable and confident in their ability to handle customer inquiries.
- Provide ongoing support and development opportunities for existing call center representatives, helping them improve their performance and stay up-to-date on the latest brand information with offers.
- Identify skill gaps within the team and develop targeted training initiatives to address them.
- Collaborate with call center management across multiple retailers in the UK and internationally who support the UK market, and leadership to ensure training programs align with overall business objectives and customer service goals.
- Stay current on brand developments, industry best practices, and customer service trends to continuously improve training content.
- Evaluate the effectiveness of training programs and make adjustments as needed.
- Review sales numbers by department to then target your focus by team (retentions/sales/webchat/inbound and outbound)
Qualifications
- Minimum 5 years of experience in call center training or a related field.
- Proven ability to develop and deliver engaging, interactive training programs.
- Strong understanding of adult learning principles and instructional design methodologies.
- Excellent communication, presentation, and interpersonal skills.
- Passion for our brand and a commitment to providing exceptional customer service.
- Experience working in a fast-paced, customer-service oriented environment (a plus).
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Benefits
We offer a competitive compensation and benefits package, including:
- Friendly atmosphere and teamwork spirit
- Interesting and challenging international work environment
- Flexible, open-minded management and a dedicated team
- Opportunity for self-realization in a company with great potential
Why You'll Love Working Here
- Opportunity to make a real impact on the success of our brand's customer service experience.
- Dynamic and fast-paced work environment.
- Opportunity to develop your training and development skills.
- Be part of a team that is passionate about delivering exceptional customer service.
Ready to Join Our Team?
If you are a passionate and experienced trainer who is excited to make a difference, we encourage you to apply!
Please, send resume in ENGLISH version, thank you.
Start a new journey with HONOR to go beyond!
At Honor, we celebrate diversity & Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send your CV and cover letter to
Please, send us your resume in English.
Start a new journey with HONOR to go beyond!
Please Read the Privacy notice:
Be The First To Know
About the latest Service centre Jobs in United Kingdom !
Call Center Representative
Posted today
Job Viewed
Job Description
Contact Centre Advisor
Esholt, BD17 7RH
Full time 37.5 hours per week (Within Monday to Saturday 8am – 5:30pm)
Salary: £25,708.80 + Benefits
Location: On Site (Esholt)
Bayfields Opticians & Audiologists is looking for a confident and experienced Client Communications Advisor to join our friendly, fast-paced team. If you thrive in a collaborative environment and enjoy connecting with people, this could be the perfect role for you!
About the Role
As a Client Communications Advisor, you will be the first point of contact for our valued Optometry and Audiology clients. Your role will involve both inbound and outbound calling — but rest assured, there’s no cold calling here. All contacts are existing clients from our trusted database.
You will be based in our open-plan office, working alongside a supportive team to deliver exceptional service and help clients manage appointments, follow-ups and general enquiries.
Hours will be worked within our core operational hours of 8am – 5:30pm, Monday to Saturday.
What You Will Be Doing
- Handling inbound calls with professionalism and warmth.
- Making outbound calls to existing clients for appointment reminders, follow-ups, and service updates.
- Obsession to always give great service.
- Fantastic spoken and written communication skills.
- Updating client records and booking systems accurately.
- Collaborating with colleagues across departments to ensure seamless client experiences.
- Maintaining a positive and proactive attitude in a busy contact centre environment.
What We Are Looking For
- Previous experience in a contact centre or customer service role.
- Excellent communication and interpersonal skills.
- Comfortable working in an open-plan office and making high volumes of calls.
- A flexible, can-do attitude and team spirit.
- Strong attention to detail and computer literacy.
Why Join Bayfields?
When you join Bayfields Opticians and Audiologists as our Client Communications Advisor, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do. We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions. If you are an enthusiastic, customer-focused Client Communications Advisor, and looking for a new rewarding role, we would love to hear from you!
Call Center Manager
Posted today
Job Viewed
Job Description
About HONOR
HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR’s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves. For more information, please visit HONOR online at HONOR United Kingdom (honor.com/uk/)
Job Title: Call Centre Manager
Job Location: Manchester / Liverpool (North-West)
Frequent business trips to various customer locations (including some international travel)
Contract Type: 1 year Fixed-term Contract(Renewal)
About the Role
In this exciting role, you will play a pivotal role in shaping the success of our brand's call center partners. You will be responsible for developing and delivering engaging training programs that equip new hires and existing representatives with the knowledge, skills, and behaviors to provide exceptional customer service that reflects our brand values but ultimately to drive sell out of our focus models.
This role will require extensive travel to various locations across the UK and internationally as some of our UK customers call centers are based abroad.
Our Head office is based in London where you will also be required to attend for important meetings and business updates.
Responsibilities
- Design, develop, and deliver comprehensive training programs on brand-specific products, services, policies, and procedures.
- Own the call center targets by retailer as your own KPI’s
- Build and design incentives with our internal departments to then own and drive with the retailers call center’s
- Facilitate interactive training sessions, incorporating a variety of methods such as classroom instruction, role-playing exercises, and e-learning modules.
- Coach and mentor new hires during their onboarding process, ensuring they are comfortable and confident in their ability to handle customer inquiries.
- Provide ongoing support and development opportunities for existing call center representatives, helping them improve their performance and stay up-to-date on the latest brand information with offers.
- Identify skill gaps within the team and develop targeted training initiatives to address them.
- Collaborate with call center management across multiple retailers in the UK and internationally who support the UK market, and leadership to ensure training programs align with overall business objectives and customer service goals.
- Stay current on brand developments, industry best practices, and customer service trends to continuously improve training content.
- Evaluate the effectiveness of training programs and make adjustments as needed.
- Review sales numbers by department to then target your focus by team (retentions/sales/webchat/inbound and outbound)
Qualifications
- Minimum 5 years of experience in call center training or a related field.
- Proven ability to develop and deliver engaging, interactive training programs.
- Strong understanding of adult learning principles and instructional design methodologies.
- Excellent communication, presentation, and interpersonal skills.
- Passion for our brand and a commitment to providing exceptional customer service.
- Experience working in a fast-paced, customer-service oriented environment (a plus).
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Benefits
We offer a competitive compensation and benefits package, including:
- Friendly atmosphere and teamwork spirit
- Interesting and challenging international work environment
- Flexible, open-minded management and a dedicated team
- Opportunity for self-realization in a company with great potential
Why You'll Love Working Here
- Opportunity to make a real impact on the success of our brand's customer service experience.
- Dynamic and fast-paced work environment.
- Opportunity to develop your training and development skills.
- Be part of a team that is passionate about delivering exceptional customer service.
Ready to Join Our Team?
If you are a passionate and experienced trainer who is excited to make a difference, we encourage you to apply!
Please, send resume in ENGLISH version, thank you.
Start a new journey with HONOR to go beyond!
At Honor, we celebrate diversity & Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send your CV and cover letter to
Please, send us your resume in English.
Start a new journey with HONOR to go beyond!
Please Read the Privacy notice:
&country=gb&branchId=0&langCode=en-us
Call Center Representative
Posted 15 days ago
Job Viewed
Job Description
Location: South Jordan, UT
Duration: 12 Months
Preference for 1 of the following criteria:
• College Degree
• Previous contact center experience
Position Description
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.
· Ability to contribute in a fast paced, team-oriented environment.
· Aptitude to multi-task and adjust quickly to change in a busy financial service center