What Customer Service Position Jobs are in Exeter?

The Role

As a Customer Service Assistant, you will provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.

You will work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing.

• Manage reception bookings and daily front‑of‑house operations.
• Address enquiries and solve guest issues.
• Identify and pursue sales opportunities.
• Host and support events across the entertainment venues.
• Maintain cleanliness and food safety standards.
• Prepare food and drinks for guests.
• Collaborate with departments such as Laser Arena, Escape Rooms, Karaoke, and Bar.

• Efficient, proactive, friendly, and confident in customer interactions.
• Excellent customer service and communication skills.
• Determined, enthusiastic, and able to thrive in a fast‑paced environment.
• Approachable, helpful, organized, with strong attention to detail and a team‑player mindset.
• Full flexibility, including evenings and weekends.
• Experience in customer‑facing roles preferred.

• Tenpin Treats – Retailer discounts and Best Doctors.
• Free bowling for family and friends.
• Free food when working 6+ hours.
• Enhanced maternity, paternity, and adoption leave.
• Employee Assistance Programme.
• Free counselling.
• Life assurance (2× annual salary).
• Long service awards.
• Recommend a friend scheme.
• On‑spot rewards.

Job Description

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

• Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:

• Working hours: We’ve a range of full and part-time hours on offer.
• Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus
• Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
• Paid birthday day off: In addition to your 28 days holiday, you will receive an additional paid day off for your birthday which can be taken any time within your birthday month.
• Pension plan: We’ll match your pension contributions to 4%.
• Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
• Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.

• Age 18+ (it’s a legal requirement)
• Have a passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

FMG Repair Services Limited in Exeter is seeking a Customer Service Advisor to manage reception, book repairs, and handle paperwork and progress updates for customers. You will also arrange courtesy cars, accept payments, and ensure secure banking procedures.

The role reports to the General Manager and offers a competitive base salary with extensive employee benefits and growth opportunities within a fast-moving bodyshop group.

Customer Service Executive

Location: Exeter

Working Hours: Monday to Friday, 37.5 hours per week

Salary: £27,804 per annum

Bunzl Greenham is a leading UK supplier of safety, cleaning, hygiene and workplace essentials. Part of Bunzl plc, a global FTSE 100 company, we support organisations nationwide through a network of Service Centres and a strong reputation for reliability, quality and service excellence.

As a Customer Service Executive, you will support the achievement of branch sales, profit and customer service targets. You will manage customer accounts, generate repeat business and deliver a high standard of service, while identifying opportunities to grow sales and margins.

• Sales and Account Development
  • Make daily outbound calls in line with the call diary to generate repeat orders
  • Maximise sales opportunities through product range extensions, own-brand products and special offers
  • Grow and develop new and lapsed accounts within a defined customer portfolio
  • Review reports and customer trends to identify opportunities to increase sales and margin
  • Work closely with internal sales teams to achieve shared targets
• Customer Service
  • Accurately set up customer accounts and process orders, completing all call logs and reports
  • Handle customer queries, issues and requests promptly, professionally and courteously
  • Manage out-of-stock items by liaising with purchasing and advising customers accordingly
  • Maintain effective working relationships with operations, sales, stock control and credit control to ensure excellent service levels

• 28 days holiday including bank holidays, increasing to 33 days after 5 years’ service
• Option to purchase up to 5 additional days’ holiday per year
• Company sick pay
• Bunzl Save As You Earn Sharesave Scheme
• Enhanced maternity and paternity pay
• Comprehensive learning and development opportunities
• Bunzl Personal Pension Plan

Bunzl is committed to equality and diversity in employment and welcomes applications from all backgrounds. We oppose all forms of unlawful discrimination and are dedicated to creating an inclusive workplace. If you require support or adjustments to the application or interview process, please let us know.

Join to apply for the Customer Service Officer role at The Co-operative Bank plc

3 weeks ago Be among the first 25 applicants

This range is provided by The Co-operative Bank plc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Role: Customer Service Officer

Location: Exeter city centre

Ad-hoc Support required for Plymouth branch

Full Time: 35 hours

Work pattern: 09:00 - 16:30 and every other Saturday 09:00 - 13:00

Want to change the world? Choose a career that makes a difference

At The Co-operative Bank we’re proud to be different. We’re proud of our values and ethics, and our unique, customer-led Ethical Policy that shapes everything we do.

Born out of the co-operative movement over 150 years ago, you could say that doing the right thing has always been our thing. We don’t just help people with their money, but help people fight for justice and the causes they care about.

We put people at the heart of every decision we make and there’s never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations.

Join us and help us continue to make progress in environmental and societal change, all with the UK’s original ethical bank.

Working in one of our branch offices is all about the customer experience, what our customers see, hear and feel and is not just simply a transaction. That’s why Moneyfacts have awarded us the ‘Branch Network of the Year’ several years running!

We have a great opportunity for anyone who is looking to kick-start or continue their career with the financial services industry. It doesn’t matter if you haven’t worked in a bank before, as you will benefit from our comprehensive training program and supportive environment. You will develop expertise in banking practices and gain a deep understanding of our customers, products and services.

We are looking for people with outstanding customer service skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation.

• Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation
• Supporting customers across a variety of channels including in person, telephone and secure messages
• Identifying and addressing customer’s needs
• Cash management control
• Utilizing various internal systems to update customer records
• Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services
• Protecting and educating customers against fraud and scams
• Engaging with customers from various backgrounds including those who may be vulnerable
• Working towards personal/team targets and objectives
• Adhering to day to day regulatory and compliance requirements
• Working as part of a team, sharing and identifying ways to improve the service provided by the branch
• Participating in community outreach work and charity projects

• Previous experience gained within a customer service environment is essential
• Knowledge of cash handling
• A passion for excellent customer service with a positive, enthusiastic and resilient approach
• Proven success in achieving targets, objectives or deadlines
• Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
• Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
• The ability to work in a fast paced environment

• 27 days holiday rising to 30 days plus bank holidays
• Premium Allowance and Time in Lieu for Saturday working
• Competitive pension with up to 10% employer contribution
• Income protection/ life assurance
• 2 paid days for volunteering per year
• ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme.
• Wellbeing support ‘ ’ offers mental health support, physiotherapy and GP appointments
• Colleague network groups committed to inclusion and diversity within our Bank
• Family friendly policies and supportive working environment

We can only consider candidates with the right to work in the UK at this time.

Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.

At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues. Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 11.2 as of 14 January 2025.

As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.

We reserve the right to close this advert early if we receive a high volume of suitable applications

• Entry level

• Full-time

• Customer Service and Finance

• Financial Services and Banking

Referrals increase your chances of interviewing at The Co-operative Bank plc by 2x

Get notified about new Customer Service Officer jobs in Exeter, England, United Kingdom .

We’re Hiring – Customer Service Executive

Salary – £25,000

Location – Exeter

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Join our fast‑paced Customer Service team! We’re looking for someone with previous contact centre experience who thrives in a high‑volume, high‑pressure environment. You’ll be handling a wide range of customer queries – often complex or complaint‑related – including billing and invoice queries. Resilience, great communication, and problem‑solving skills are key. If you’re confident managing busy workloads and passionate about delivering excellent service, we’d love to hear from you.

• Manage incoming telephone calls & email correspondence from customers.
• Identify, investigate, and resolve a query, complaint or general enquiry from customers.
• Communicate with customers moving to other providers with the aim to maintain services.
• Meet set targets & expectations for ensuring the best possible customer experience.
• Record and track interactions with customers on the Focus Group CRM system.
• Follow industry & company guidelines in relation to a customers’ contract with Focus Group.

• Proven track record of delivering a high level of customer care & service.
• High standard of phone skills and written communication, including numerical skills.
• Good at problem solving and multi‑tasking.
• Organised and motivated.
• Ability to work on their own and within a team environment.
• Competent PC skills; email, word, CRM packages.

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Customer Service Assistant – Be the Friendly Face of Your Community

Looking for a part-time role that’s full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone’s day.

Our stores are more than just places to shop - they’re community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won’t just help things run smoothly - you’ll be playing a vital role in people’s daily lives, especially for those who need us most.

We would love you to have…

• A genuine enthusiasm for great customer service
• A hands‑on, can‑do attitude
• A team player who’s always ready to help
• A willingness to get stuck into tasks like:
  • Helping customers with queries
  • Keeping shelves stocked and looking great
  • Serving on the checkout
  • Keeping the store clean, safe and welcoming

But this role is more than what happens in-store. We’re all about community - so we’re looking for someone who’s ready to get involved and make a difference.

Why Southern Co‑op?

Southern Co‑op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.

You’ll have instant access to a huge selection of benefits, including 20% colleague discount, healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle‑to‑work scheme, colleague referral scheme and much more.

We want to put U in Southern Co‑op — start your new career now.

John Lewis Partnership's Waitrose Customer Delivery Drivers bring quality produce and Partner-led service directly to customers' doors, delivering a friendly, reliable shopping experience while upholding our ethos of helping customers with care. You’ll load and prepare the van, check routes, maintain vehicle safety checks and assist customers with their shopping.

Varied full-time hours across seven days, including early starts, late finishes, evenings and weekends, offer a dynamic, rewarding

Morrisons in Exeter is seeking friendly and customer-focused individuals to join our Online team. In this role, you will pick and pack customer orders, ensuring fast and accurate service.

You will work in a structured environment with a focus on efficiency. The position offers flexible shifts, competitive benefits, and opportunities for career progression.

Join us and make a real difference for our customers while enjoying our generous perks!