What Retail Services Jobs are in the United Kingdom?

Our client, a prominent name in the retail sector, is seeking a motivated Customer Support Representative to join their dedicated team in Sunderland, Tyne and Wear, UK . This role is crucial for maintaining high standards of customer satisfaction by providing excellent support and resolving inquiries efficiently. You will be the voice of our client, interacting directly with customers to address their needs, concerns, and questions regarding products and services. The successful candidate will be part of a supportive, in-office team environment where collaboration and professional growth are encouraged. This position is office-based, offering a consistent work routine and direct interaction with colleagues. If you possess strong interpersonal skills, a positive attitude, and a genuine desire to help others, we invite you to apply for this exciting opportunity. Contribute to a leading retail brand and build a rewarding career in customer service.

• Handle incoming customer calls, emails, and live chat inquiries promptly and professionally.
• Provide information about products, services, promotions, and company policies.
• Assist customers with placing orders, tracking shipments, and processing returns/exchanges.
• Resolve customer complaints and issues effectively, aiming for first-contact resolution.
• Maintain accurate records of all customer interactions and transactions in the CRM system.
• Identify customer needs and suggest appropriate solutions or products.
• Escalate complex issues to the relevant departments or supervisors when necessary.
• Contribute to team efforts by meeting individual and team performance targets.
• Provide feedback on customer service processes and suggest improvements.
• Ensure a positive and professional brand image is maintained in all customer interactions.

• Previous experience in a customer service or retail role is highly desirable.
• Excellent communication and active listening skills.
• A friendly, patient, and empathetic demeanor when dealing with customers.
• Proficiency in basic computer operations and experience with CRM or ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Willingness to work effectively as part of an in-office team in Sunderland .
• High school diploma or equivalent required; further education is a plus.
• Reliable and punctual with a strong work ethic.
• Comfortable working with standard office equipment.

• Competitive starting salary.
• Full-time employment with a stable company.
• Comprehensive training provided for the role and products.
• Opportunities for career progression within the customer service department.
• Employee discounts on a wide range of retail products.
• Pension scheme and other company benefits.
• Pleasant and collaborative office environment.
• Regular team-building activities.
• Opportunities to gain valuable experience in the retail customer service sector.
• Located conveniently in Sunderland .

Customer Service Retail Supervisor

Location: Belfast

Permanent

Join Musgrave A Legacy of Innovation, Community, and Excellence

Musgrave is one of Europes most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.

As we continue our journey toward becoming Irelands most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our Marketplace team in Belfast as aCustomer Service Retail Supervisor .

As Northern Irelands leading wholesaler, we offer the most comprehensive range in the market with over 10,000 lines including impulse, alcohol, grocery, and chill freeze. We are committed to helping local businesses succeed with our dedicated customer service team.

What you'll be doing

The Role

• To lead all members of the checkout team to deliver outstanding levels of service to all customers in the most effective and profitable manner while fostering a customer focused culture within the branch.
• To support the Customer Service Manager/ HR Business Partnerto ensure good employee relations through the effective implementation of HR policy in the Customer Service & Retailteam.
• Leadcolleagues by demonstrating excellence in the consistent delivery of exceptionally high standards of customer service. Lead and embed a right first-time culture.
• Ensure that all colleagues are trained in all aspects of customer service and SOPs.
• To ensure the operational procedures/SOPs are adhered to and measures are put in place to ensure all targets are met.
• Regularly monitor and evaluate performance and standards and take relevant and necessary actions to achieve results.
• Consistently achieve and improve all operational KPI's achieve all H&S, HACCP and SOP audits.
• Efficient queue management ensuring no more than 2 customers in any queues
• Deal with all customer queries and complaints in an efficient and professional manner. Ensure that these are recorded and monitored on a regular basis.
• Ensure all transactions are managed within customers credit terms while maintaining positive customer relationships.
• Be proactive and vigilant in the management of security and stock loss and ensure relevant processes are strictly adhered to.
• Ensure staff rota is managed in line with budget and in line with needs of the business.

What we're looking for

• Minimum 1 years experience managing people.
• Excellent customer service skills with a proven ability to create a customer focused culture.
• Excellent Leadership and Supervisory skills.
• Strong communication skills.
• Standards and KPI focused and driven.
• Good IT and system skills.
• Good commercial acumen.

Why Musgrave:
Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.
Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact
Innovation Focus: Be part of a company that values forward-thinking solutions
Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.
Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation.

Ready to make an impact? Apply now and be part of a forward-thinking company that values your expertise and vision.

Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.

Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.

WHJS1_NI

Sainsbury's Supermarkets Ltd is hiring a Services Assistant at Portishead Store. The role is part-time (12.20 hours/week) with shifts on Wednesdays and Saturdays, offering a £13.23/hour rate. The contract is permanent and the position is based in-store in Bristol.

You’ll support customers at checkouts, assist with order services, and contribute to a positive shopping experience. Training and flexible hours help you grow with the team.

Customer Service Advisor - Retail Experience Welcome
Location: Cambuslang | 13.29/hour, rising after 6 months | Full-time, ongoing

If you've spent time on your feet dealing with customers, queues, complaints and Christmas rushes - you already have everything it takes to do this job well. We're looking for people with retail, hospitality or face-to-face customer service backgrounds who want a change of role with full training provided. This role has no sales involved.

You don't need telephone customer service. You need to be good with people, quick on your feet mentally and comfortable solving problems.

What changes for you:

• No more standing all day - this is a desk-based role.
• Set hours, so you can actually plan your week.
• No late-night or lone-working shifts.
• The same customer-facing skills you already use daily - just over the phone instead of across a till or shop counter.

What you'll be doing

• Answering customer calls, emails and online queries - same as handling customers in-store, different channel.
• Sorting out problems and following them through to a resolution.
• Keeping customer records accurate and up to date.
• Working with colleagues to keep service standards high.

What you'll bring

• Experience dealing with customers face-to-face - retail, hospitality, leisure, or similar.
• Comfortable talking to people and handling difficult conversations calmly.
• Able to juggle more than one thing at once.
• Computer skills - happy to learn new systems.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Sainsbury's in Cockermouth is hiring part-time Services Assistants. As a key part of our in-store team, you'll offer customer support at checkouts and self-service tills while assisting with the On-demand grocery service.

The ideal candidate is friendly, enthusiastic, and capable of adapting to a fast-paced environment, ensuring a positive shopping experience for our customers.

Benefits include a discount card, free food and drinks, and generous holiday entitlement.

Tesco Retail is seeking a Customer Service Assistant to join the team at One Stop in Olney, UK. In this role, you will provide exceptional customer service while maintaining store operations, stocking shelves, and processing transactions.

You'll be responsible for creating a welcoming environment, encouraging customer feedback, participating in community events, and helping maintain a safe shopping atmosphere. This is a great opportunity for those passionate about customer interaction and teamwork.

Tesco, through its One Stop stores, is hiring a Customer Service Assistant to join a fast-paced retail team. You will engage with customers, help with purchases, stock shelves, and ensure the store remains clean and organized.

Training will cover safety procedures and loss prevention while you contribute to a positive shopping experience. In this role you will interact with customers across tills and other store areas, providing friendly service and prompt responses.

One Stop, a Tesco subsidiary, is hiring a Customer Service Assistant to join our busy retail team. You will deliver excellent customer service, stock shelves, process payments at the tills, and help maintain the store’s appearance.

You will be involved in day-to-day store operations, learning and applying our safety policies, Think 25 compliance, and engaging with customers to improve service continuously.

Ashton Recruitment is seeking a professional, friendly and organised Customer Service & Store Assistant to join their client's team at Castlereagh Road, Belfast. This is a varied, customer-facing role where no two days are the same, supporting the day-to-day running of the store and assisting customers with courier shipments, printing, packaging and general business support.

The successful candidate will be confident dealing with customers, have strong attention to detail and pride in delivering