What Telecommunications Companies Jobs are in the United Kingdom?

Gigaclear is looking for an experienced Enterprise Architect to design and deliver digital solutions that connect rural Britain through fiber broadband services. You will align the enterprise architecture with business strategy, lead a team of solution architects, and drive innovation across technology stacks.

The ideal candidate will have recent experience in the telecoms sector, strong communication skills, and a thorough understanding of architecture governance frameworks.

Offering a generous pension, health and wellbeing initiatives, and a flexible working environment.

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NTT DATA is seeking a Technical Security Architect to join our Security Consulting practice in Greater London. This role focuses on shaping client transformation journeys, requiring a strong background in Information and Cyber Security Architecture.

The ideal candidate will have relevant consulting experience in a Telecoms environment, with the ability to present to clients and build relationships with various stakeholders. We value growth and development, offering flexible work options and a commitment to diversity.

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Gigaclear plc is seeking an experienced Enterprise Architect to design and deliver digital solutions for our rural fibre broadband business in the UK. You will define a target state, roadmaps, and lead architects to drive scalable BSS/OSS integrations and technology governance across programmes.

As the senior technical authority, you will translate business needs into architecture, engage stakeholders, and steer delivery teams while promoting Agile/hybrid approaches and cloud-enabled security

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Accenture is looking for a Technology Strategy & Advisory, Enterprise Architect Manager & Senior Manager in the UK, focusing on the Communications and Media sector. This role requires leading significant digital transformation programs while engaging with C-suite stakeholders to drive architectural decisions.

The ideal candidate should possess extensive experience in telecoms, BSS/OSS domains, and cloud-native architectures. Accenture offers an extensive benefits package, including 30 days’ vacation and private medical insurance.

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Job Description

Job Description We are looking for a proactive and detail-oriented Provisioning Engineer to join our team. This is an exciting opportunity for an individual who enjoys problem-solving, takes pride in delivering high-quality service, and is looking to develop their career within a dynamic and growing organisation. Your areas of knowledge and expertise

• Strong inter-personal and communication skills.
• Some experience and keen interest in developing a career with the telecoms/technology industry
• Self-starter with analytical and problem-solving skills capable of adapting to changing customer environments
• Self-starter with analytical and problem solving skills
• Capable of adapting to dynamically changing and varied customer environments
• Help desk experience
• Troubleshooting experience

Job Responsibilities

• Work alongside our deployment team and engineers to create configurations, support installation and testing of customer circuits and support transition to operational status and into NOC support
• Remote engineering support to engineers doing onsite installations for network rollouts and ad hoc installations
• Assist the deployment team with circuit 'go lives' and throughout testing
• Follow router/firewall configurations based on engineering templates for managed devices
• Apply configurations to hardware devices and troubleshoot any failures
• Network diagrams and customer documentation
• Onboarding of all equipment into all relevant NMS systems
• Occasional assistance with Out of hours installations/network migrations/planned works/change requests

Job Benefits

• Pension Scheme
• Life Assurance
• HealthCare Insurance
• Financial Wellbeing & Will Writing
• Wellbeing Support Programme (EAP)
• 25 days annual Leave + 8 Bank Holidays
• Social Engagement & Office Activities

It's what we do. UK's leading Cross-Technology Network Integrator, spanning Fixed, Radio and Mobile 4/5G. Underpin the communication strategies of our customers by ensuring their network infrastructures are optimally designed, developed and maintained within a fast changing environment. We are currently the Key Delivery Partner in over 15 major UK network deployments that will enable communication between millions of users in business, the public sector and communities We live by the Behaviours. Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a 'data is valuable' kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre.

Service Delivery Manager

MLL Telecom Ltd is one of the UK’s leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers’ communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today’s rapidly evolving environment.

We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities.

• Our Public Sector  team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network.
• Our Service Provider  team, are trusted delivery partners in Vodafone’s Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK.

Purpose of role and Ideal Candidate Details

We are seeking an experienced Service Delivery Manager to act as the primary interface between our customers, on-site support teams, and MLL's operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction, and driving operational excellence.

Working as an extension of the customer's team, you will build trusted relationships across both organisations, providing leadership through incidents, service reviews, operational governance and continual service improvement. You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved, whilst proactively identifying opportunities to improve service quality and customer experience.

The role requires a customer-facing presence, with attendance on customer sites typically three days per week (with in the Essex region ), alongside close collaboration with MLL's Network Operations Centre, Engineering, Service Desk and wider operational teams.

Job responsibilities & Areas of Knowledge and Expertise

Responsibilities

• Act as the primary operational interface between the customer, on-site support teams and MLL's shared service functions.
• Build trusted relationships with customer stakeholders, operating as an extension of their team and providing day-to-day operational leadership.
• Ensure contractual KPIs and SLAs are achieved, identifying trends, risks and improvement opportunities.
• Take ownership of major incidents, operational escalations and service-related issues, coordinating internal teams to drive timely resolution.
• Manage the transition of new services from project delivery into live operational support, ensuring operational readiness.
• Chair regular customer service review meetings, presenting service performance, trends, risks and improvement plans.
• Produce and maintain Service Improvement Plans (SIPs), driving continual service improvement across the customer estate.
• Ensure customers receive timely, accurate and proactive communications throughout incidents, planned changes and service activities.
• Develop and maintain service documentation, ensuring it accurately reflects current services, operational processes and customer requirements.
• Produce performance dashboards and management information covering service performance, customer satisfaction, KPIs and SLA compliance.
• Work closely with Engineering, Network Operations, and Project teams to ensure services are delivered effectively throughout their lifecycle.
• Support Client Directors n identifying opportunities for account growth through strong customer relationships, operational insight and service excellence.
• Carry out regular customer health checks and provide recommendations to improve customer experience and service maturity.

 
Your Knowledge and Experience
 
Essential

• Proven experience in a Service Delivery Manager or IT Customer Relationship Management role.
• Experience working within the telecoms, managed services or IT services industry.
• Strong understanding of ITIL Service Management principles.
• Experience managing customer incidents, escalations and service reviews.
• Demonstrable experience managing KPIs, SLAs and continual service improvement.
• Excellent stakeholder management skills with the ability to build trusted customer relationships.
• Excellent written and verbal communication skills, with the ability to communicate technical issues to non-technical audiences.
• Strong organisational skills with the ability to prioritise multiple competing demands.
• Self-motivated, proactive and able to work independently.
• Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint.

Desirable

*Good understanding of networking technologies, including WAN, LAN, Wi-Fi, and SD-WAN.

*Experience of working within a matrix management environment, collaborating effectively across multiple technical and operational teams.

*Experience working with public sector customers, including local government, NHS or emergency services.

*ITIL v4 Foundation (or higher).

*Experience working alongside Network Operations Centres (NOC), Engineering and Project Delivery teams.

*Experience of working in customer environments where regular on-site presence is required.

Job Benefits & Engagement

At MLL Telecom, we’re passionate about transforming the world of telecoms and empowering our people to grow with us.
Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career.

You'll get;

*Pension Scheme

*Life Assurance

*HealthCare Insurance

*Financial Wellbeing & Will Writing

*Wellbeing Support Programme (EAP)

*25 days annual Leave + 8 Bank Holidays

*Social Engagement & Office Activities

MLL

*Proud Supporter of the Armed Forces Community

*Employer Recognition Scheme

*Real Living Wage Employer

*Work Placement & Apprenticeship Programmes

*Corporate & Social Responsibilities.

Our ED&I Statement
At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed.
We welcome applicants from all backgrounds and encourage you to bring your authentic self to work

MLL's Brand & Behaviours

Accountability Builds Trust
Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!'

Data Delivers Distinction
We need people to think in a ‘data is valuable’ kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world.

Challenging for Change
We want people who want to challenge the status quo.

Delivering Excellence
This belief stems from being accountable to one another. Having confidence in our data enables us to be
accountable. And being prepared to challenge means we don't settle for mediocre.

MLL Telecom Ltd is seeking an experienced Service Delivery Manager to act as the primary interface between our customers, on-site support teams and MLL’s operations. You will drive incident management, service reviews and continual service improvement to ensure high customer satisfaction.

Based mainly on customer sites in the Essex region, you will collaborate with Network Operations Centre, Engineering and Service Desk to ensure services are delivered effectively throughout their lifecycle and

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Service Delivery Manager MLL Telecom Ltd is one of the UK’s leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers’ communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today’s rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities. Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone’s Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK. Purpose of role and Ideal Candidate Details We are seeking an experienced Service Delivery Manager to act as the primary interface between our customers, on-site support teams, and MLL's operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction, and driving operational excellence. Working as an extension of the customer's team, you will build trusted relationships across both organisations, providing leadership through incidents, service reviews, operational governance and continual service improvement. You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved, whilst proactively identifying opportunities to improve service quality and customer experience. The role requires a customer-facing presence, with attendance on customer sites typically three days per week (with in the Essex region ), alongside close collaboration with MLL's Network Operations Centre, Engineering, Service Desk and wider operational teams. Job responsibilities & Areas of Knowledge and Expertise Responsibilities Act as the primary operational interface between the customer, on-site support teams and MLL's shared service functions. Build trusted relationships with customer stakeholders, operating as an extension of their team and providing day-to-day operational leadership. Ensure contractual KPIs and SLAs are achieved, identifying trends, risks and improvement opportunities. Take ownership of major incidents, operational escalations and service-related issues, coordinating internal teams to drive timely resolution. Manage the transition of new services from project delivery into live operational support, ensuring operational readiness. Chair regular customer service review meetings, presenting service performance, trends, risks and improvement plans. Produce and maintain Service Improvement Plans (SIPs), driving continual service improvement across the customer estate. Ensure customers receive timely, accurate and proactive communications throughout incidents, planned changes and service activities. Develop and maintain service documentation, ensuring it accurately reflects current services, operational processes and customer requirements. Produce performance dashboards and management information covering service performance, customer satisfaction, KPIs and SLA compliance. Work closely with Engineering, Network Operations, and Project teams to ensure services are delivered effectively throughout their lifecycle. Support Client Directors n identifying opportunities for account growth through strong customer relationships, operational insight and service excellence. Carry out regular customer health checks and provide recommendations to improve customer experience and service maturity. Your Knowledge and Experience Essential Proven experience in a Service Delivery Manager or IT Customer Relationship Management role. Experience working within the telecoms, managed services or IT services industry. Strong understanding of ITIL Service Management principles. Experience managing customer incidents, escalations and service reviews. Demonstrable experience managing KPIs, SLAs and continual service improvement. Excellent stakeholder management skills with the ability to build trusted customer relationships. Excellent written and verbal communication skills, with the ability to communicate technical issues to non-technical audiences. Strong organisational skills with the ability to prioritise multiple competing demands. Self-motivated, proactive and able to work independently. Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint. Desirable Good understanding of networking technologies, including WAN, LAN, Wi-Fi, and SD-WAN. Experience of working within a matrix management environment, collaborating effectively across multiple technical and operational teams. Experience working with public sector customers, including local government, NHS or emergency services. ITIL v4 Foundation (or higher). Experience working alongside Network Operations Centres (NOC), Engineering and Project Delivery teams. Experience of working in customer environments where regular on-site presence is required. Job Benefits & Engagement At MLL Telecom, we’re passionate about transforming the world of telecoms and empowering our people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career. You'll get; Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave 8 Bank Holidays Social Engagement & Office Activities MLL Proud Supporter of the Armed Forces Community Employer Recognition Scheme Real Living Wage Employer Work Placement & Apprenticeship Programmes Corporate & Social Responsibilities. Our ED&I Statement At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work MLL's Brand & Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a ‘data is valuable’ kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre.41bf1e1f-b16b-4260-a40a-17c77a06fd15