What Retail Jobs are in Greater London?

About the Company

The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words.

Working for Swatch you will be part of a strong and expanding retail network and working for the world's largest watchmaking group for one of the world's most popular brands.

Main Function: To manage and monitor sales, operational, merchandising, housekeeping, new store standards and human resource functions for Swatch stores and Kiosks.

• Payroll
• Controlling all recruitment needs and interviewing at manager level
• Salary review for all Retail employees'
• HR related issues once it has been escalated from the Area Manager
• Produce and prepare various reports to both line management and HQ
• Signatory for all paperwork.
• Weekly store visits
• P+L - all apart from Rents
• Managing the Area Manager
• Train, coach and develop Area Manager
• Creation & implementation of policies and procedures with liaison of the different departments (HR, Finance.)
• Supervisor and H & S coordinator to all the Retail Stores
• Liaise with the Marketing team to cover POS needs and estimates for new materials
• Working closely with Retail Control and Logistics
• Manage all stock related: ranging, orders validation, analysis. (merchandiser position).
• Creation and implementation of Managers Induction Plan + Pack
• Manage and control all aspects of store openings (with the exception of any building work related)
• Training and development of Group wide retail team
• Manage and arrange retail conferences
• Assist other Brands with new stores
• Attend HQ meetings: kick off and budget
• Various admin duties

Kevin Charles

Job Description

We are seeking talented individuals to join the band and help launch the Hard Rock brand in the region.

• Continuously provides employees with verbal recognition, direction, and support.

• Communicates with employees to keep them informed or restaurant,regional, and corporate procedures.

• Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.

• Trains and empowers employees to exercise good judgment to make decisions regarding service, food quality, and customer satisfaction by adhering to company training standards

• Monitors/coaches employees on performance, compliance with procedures and workload.

• Creates and modifies the weekly work schedule to accommodate employees, volume or other emerging trends.

• Informs management of employees who fail to meet standards to maintain a high quality workforce.

• Ensure employees follow safety, sanitation and security procedures.

• Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance.

• Greets employees as they begin their shift to promote an atmosphere.

• Prepares Retail Store and employees for shift and ensures the restaurant is ready to open according to standards.

• Updates & maintains the Rockin’ Retail class, taught regularly to all FOH staff.

• Schedules breaks and zone assignments for Retail employees during the shift.

• Opens & closes the retail store (with another manager in the building).

• Completes Opening and/or Closing Checklists.

• Balances staffing levels and labor costs to achieve a cost-effective plan for running restaurant.

• Monitors and controls labor using established methods to meet goals.

• Evaluates condition of equipment, and conducts routine maintenance and minor repairs to ensure smooth operation and save on costs. Fixes minor equipment problems (light bulbs) or calls for maintenance assistance when necessary.

• Inspects product levels and storage areas to determine if enough product is on hand; and to maintain proper storage.

• Builds business/market share by thinking of new ways to promote company and new programs that will bring in business, and by participating in local events to increase sales and profits.

• Design visual merchandise displays in order to increase foot traffic and sales.

• Observes employees while they stock, sell, ring up sales, etc. to ensure adherence to policy and positive guest experience.

• Conducts retail inventory.

• Conducts retail product Pull Lists to fill in back stock.

• Double checks RSA banks and deposits at checkouts before manager validates and enters into safe.

• Fills out Rap Sheets.

• Posts All-Access and employee financial reports and other information regarding sales performance.

• Monitors employees’ behavior and checks retail count balances to keep honest employees honest.

• Reads and reviews invoices to verify the accuracy of invoice specs and determine expenses, amount, and type of product being delivered to the retail store.

• Supervises deliveries by counting and checking product quality to ensure that the billing and delivery meet amount and standards.

• Communicates with other managers (including the use of the Manager’s

• Log) to ensure that assigned cleaning duties of retail store were completed up to standard.

Position Overview

Are you an inspirational, commercially astute leader ready to shape the future of a global lifestyle brand? As the Head of Retail – UK, you will join our UK Senior Leadership Team with full operational and financial accountability for our retail business across 21 stores (encompassing full-price and clearance formats). Reporting directly to the GM UKI, you will define and execute our retail strategy, drive sustainable profit growth, and guide high-performing teams to champion a premium, omnichannel customer experience. You will play a pivotal role in driving our retail transformation, including executing our “simplify to grow” strategy and evolving our product focus.

The role is based at London showroom and the expectation is 4 days in the office or with clients and 1 day of home-working.

• Strategic & Commercial Leadership: Own the retail P&L to deliver sales, profit, and EBITDA targets; develop differentiated trading strategies across full-price and clearance formats while protecting brand equity.
• Retail Operations & Compliance: Lead day-to-day UK retail operations, embedding best practices to hit key KPIs (LFL sales, conversion, ATV, UPT, and payroll productivity) while ensuring absolute compliance with health & safety, GDPR, and retail audits.
• Customer Experience & Brand Excellence: Champion an exceptional customer journey across all touchpoints and monitoring NPS feedback, and partnering with Property to optimise store standards, visual merchandising, and inclusive design.
• People Leadership & Culture: Build, recruit, and retain a high-performing retail leadership team (supervising North and South Retail Operations Managers); foster an inclusive, performance-driven culture with robust succession planning.
• Cross-Functional & Omnichannel Collaboration: Partner with Ecommerce to deliver a seamless omnichannel customer experience; work closely with Merchandising, Marketing, Finance, HR, and Supply Chain to optimise stock availability and support seasonal launches.
• Estate Development & Transformation: Support the Property Project Manager with operational insights regarding new store openings, relocations, refurbishments, and lease renewals. Lead change management programs, specifically driving the shifting OW to clothing and “simplify to grow” strategies.

• Multi-Site Leadership: Significant senior multi-site retail leadership experience within a fashion, lifestyle, or consumer retail business, managing geographically dispersed teams.
• Financial Acumen: Proven success managing a retail P&L, driving commercial growth, and hitting rigorous efficiency, payroll, and productivity targets.
• Format & Channel Knowledge: Experience leading both premium/full-price and outlet or clearance retail operations is highly advantageous, alongside an understanding of omnichannel retail ecosystems.
• Change Management: Demonstrable capability in leading retail transformation initiatives, digital tool adoption, and organisational change programs.
• Key Competencies: A strategic thinker who is customer-obsessed, highly collaborative, resilient, and possesses exceptional communication and stakeholder management skills.
• Requirements: Full UK driving licence and a willingness to travel nationally across the estate. A degree or professional retail qualification is desirable.

• Discretionary Company bonus scheme
• Staff Discount
• Sample Sale
• Healthcare Cash Plan
• 25 days holiday as standard increasing with length of service plus bank holidays
• Access to training and development activities to support your career development
• Operate hybrid & flexible working
• 4pm finish on a Friday
• Wellbeing support
• Refer a friend bonus scheme
• Reward & Recognition Program
• Length of service rewards

Asprey London Limited are seeking an exceptional Retail Director to lead overall performance of our London retail stores (Bruton Street and Peninsula Hotel), ensuring the highest standards of customer service, brand representation and operational excellence. The role involves managing retail operations, leading store teams, and driving consistent, profitable growth through a shift to reliable daily trading. The Retail Director will personally cultivate a 20-50 client VIP book while building a high-performing, engaged retail team aligned to Asprey's luxury heritage and commercial ambitions.

Leading a multi-year commercial strategy for both London locations, driving a shift from deal-dependent trades to consistent daily trading, profitability, and world‑class customer experience.

Delivering ambitious revenue targets, optimising margins, and cultivating relationships with top UHNW and VICs through exceptional clienteling and high‑value private selling.

Championing the luxury customer journey, ensuring flawless service standards, seamless omnichannel experiences, and impeccable brand presentation across all touchpoints.

Inspiring and developing high‑performing teams, nurturing talent, promoting craftsmanship knowledge, and fostering a culture rooted in excellence, emotional intelligence, and brand heritage.

Collaborating with senior colleagues to oversee operational excellence, including stock, visual merchandising, compliance, security, and store standards befitting a heritage luxury brand.

Owning full P&L accountability, driving accurate forecasting, budgeting, and financial performance across both London stores.

Acting as a senior brand ambassador, building influential partnerships, representing the brand at key luxury and cultural events, and strengthening relationships with VIPs and UHNW networks.

• Persuading and influencing
• Commercial thinking and strategic acumen at flagship level
• Leadership and coaching
• Customer focus and UHNW client relationship management
• Communication (clear, direct, honest)
• Drive for excellence and brand stewardship
• Change leadership & transformation capability
• Discretion, diplomacy, and gravitas
• Luxury service excellence and emotional intelligence

• Experienced luxury retailer with significant senior management experience, ideally with flagship exposure
• Minimum 10+ years of luxury retail management experience
• Proven experience managing high‑value product categories and UHNW clientele
• Gem‑A qualification or equivalent strongly preferred
• International luxury exposure advantageous
• Proven track record in sales generation and managing achievement of sales results
• Demonstrated ability to develop new opportunities and maintain long‑term client
• Ability to lead and motivate teams in a collaborative manner

About the role

The Retail Operations Assistant Manager is a key role within the Retail team, reporting into the Head of Travel Retail, Continental Europe, working closely with the Retail, Education, Store Design & Visual Merchandising, Supply chain teams and external vendor partners. A fast‑paced and exciting role, ensuring all elements of our store environment projects are executed across our existing and expanding estate across the regions.

• Ensure operational excellence across the store estate by creating, implementing, monitoring, and reporting effective processes.
• In partnership with Supply Chain, ensure all NSV orders for retail counters are raised in a timely manner.
• Partner with relevant functions to ensure GWP activations are clearly communicated to relevant retail teams and regions.
• Identify opportunities for operational excellence and drive new ways of working with a focus on data‑informed, profit‑focused, and technological advancement.
• Identify opportunities for enhanced customer experience and present this to the business for approval.
• Ensure goods not for resale are forecasted accurately and ordered effectively including tools, stationery, paperwork, testers and hygiene.
• Be the go‑to expert for all store related issues and technology systems.
• Pilot and launch a counter‑to‑office communications system for streamlined reporting and resolution of on‑counter issues and strong visibility from Magic Office of counter presentation.
• Ensure all NPD launches are communicated effectively and monitored to ensure successful launch.
• Ensure store & VM maintenance reported issues are resolved to a high standard, timely manner and within budget.
• Manage all maintenance tickets from submission to completion, communicating with suppliers and stakeholders.
• Raise POs for all completed works and resolve payment issues.
• Work closely with VM team to ensure counters are displayed to a high standard and complete necessary update orders and tasks.
• Track and monitor spend vs budget and assist in creation of budget for Retail Operations OPEX spend allocated to your region.
• Support opening of new and existing counter refits and lead retail projects, maintaining project plans to ensure successful launch.

• Operations experience within the beauty/fashion industry.
• Highly organised and able to prioritise workload effectively while maintaining exceptional attention to detail.
• Proven track record in implementing projects, change management and training teams on new ways of working.
• Experience in executing store projects and ability to engage and set best practice for store managers.
• Confident with budget management and daily financial tasks.
• A reactive and flexible attitude towards tasks.
• Able to flourish in an autonomous environment.
• Excellent skills in Microsoft Office (Word, PowerPoint, Outlook, Excel).
• Must be open to travel across Europe.

• Be a part of this values‑driven, high‑growth, magical journey with an ultimate vision to empower everyone.
• Hybrid model with flexibility to work how best suits you.
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
• Inclusive parental leave policy that supports all parents and carers.
• Financial security and planning with our pension and life assurance for all.
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
• Bring your furry friend to work on our allocated dog‑friendly days and spaces.
• Generous product discount and gifting.

We celebrate and support people with diverse backgrounds, cultures, voices, beliefs and perspectives, inviting all to apply if they can demonstrate the required skills.

About the role

The Retail Operations Assistant Manager is a key role within the Retail team, reporting into the Head of Travel Retail, Continental Europe, working closely with the Retail, Education, Store Design & Visual Merchandising, Supply chain teams and external vendor partners. A fast‑paced and exciting role, ensuring all elements of our store environment projects are executed across our existing and expanding estate across the regions.

• Ensure operational excellence across the store estate by creating, implementing, monitoring, and reporting effective processes.
• In partnership with Supply Chain, ensure all NSV orders for retail counters are raised in a timely manner.
• Partner with relevant functions to ensure GWP activations are clearly communicated to relevant retail teams and regions.
• Identify opportunities for operational excellence and drive new ways of working with a focus on data‑informed, profit‑focused, and technological advancement.
• Identify opportunities for enhanced customer experience and present this to the business for approval.
• Ensure goods not for resale are forecasted accurately and ordered effectively including tools, stationery, paperwork, testers and hygiene.
• Be the go‑to expert for all store related issues and technology systems.
• Pilot and launch a counter‑to‑office communications system for streamlined reporting and resolution of on‑counter issues and strong visibility from Magic Office of counter presentation.
• Ensure all NPD launches are communicated effectively and monitored to ensure successful launch.
• Ensure store & VM maintenance reported issues are resolved to a high standard, timely manner and within budget.
• Manage all maintenance tickets from submission to completion, communicating with suppliers and stakeholders.
• Raise POs for all completed works and resolve payment issues.
• Work closely with VM team to ensure counters are displayed to a high standard and complete necessary update orders and tasks.
• Track and monitor spend vs budget and assist in creation of budget for Retail Operations OPEX spend allocated to your region.
• Support opening of new and existing counter refits and lead retail projects, maintaining project plans to ensure successful launch.

• Operations experience within the beauty/fashion industry.
• Highly organised and able to prioritise workload effectively while maintaining exceptional attention to detail.
• Proven track record in implementing projects, change management and training teams on new ways of working.
• Experience in executing store projects and ability to engage and set best practice for store managers.
• Confident with budget management and daily financial tasks.
• A reactive and flexible attitude towards tasks.
• Able to flourish in an autonomous environment.
• Excellent skills in Microsoft Office (Word, PowerPoint, Outlook, Excel).
• Must be open to travel across Europe.

• Be a part of this values‑driven, high‑growth, magical journey with an ultimate vision to empower everyone.
• Hybrid model with flexibility to work how best suits you.
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
• Inclusive parental leave policy that supports all parents and carers.
• Financial security and planning with our pension and life assurance for all.
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
• Bring your furry friend to work on our allocated dog‑friendly days and spaces.
• Generous product discount and gifting.

We celebrate and support people with diverse backgrounds, cultures, voices, beliefs and perspectives, inviting all to apply if they can demonstrate the required skills.

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised makeup applications for everyone, everywhere with an easy‑to‑use, easy‑to‑choose, easy‑to‑gift range. The company continues to break records across countries, channels and categories and scale at pace.

Over the last 10 years, the brand experienced exceptional growth and has become one of the most talked‑about names in the beauty industry. It operates in more than 50 markets and employs over 2,300 people globally, all part of the Dream Team delivering magic.

Charlotte Tilbury Beauty is a truly global business that delivers market‑leading growth, innovative retail and product launches powered by industry‑leading technology. The internal culture embraces challenges, encourages disruptive thinking, and values winning together.

The Retail Operations Assistant Manager is a key role within the Retail team, reporting to the Head of Travel Retail – Continental Europe. The position works closely with the Retail team, Education team, Store Design & Visual Merchandising, Supply Chain and external vendor partners to ensure all elements of store environment projects are executed across our existing and expanding estate.

• In‑Store Operations
  • Ensure operational excellence across the store estate by creating, implementing, monitoring and reporting effective processes.
  • In partnership with Supply Chain, ensure all NSV orders for retail counters are raised in a timely manner.
  • Partner with relevant functions to communicate GWP activations to relevant retail teams and regions.
  • Identify opportunities for operational excellence and drive new ways of working focused on data‑informed, profit‑focused and technological improvement.
  • Identify opportunities for enhanced customer experience and present these to the business for approval.
  • Forecast and order Goods not for resale accurately, including tools, stationery, paperwork, testers and hygiene.
• Communication & BAU
  • Act as the go‑to expert for all store‑related issues and technology systems.
  • Pilot and launch a counter‑to‑office communications system for streamlined reporting and resolution of on‑counter issues.
  • Ensure all NPD launches are communicated effectively and monitored to ensure successful launch.
• Maintenance
  • Ensure Store & VM maintenance reported issues are resolved to a high standard, in a timely manner and within budget.
  • Manage all maintenance tickets from submission to completion, keeping suppliers notified and communication fluent between all parties.
  • Raise POs for all completed works and resolve any payment issues.
  • Work closely with the VM team to ensure all counters are displayed to a high standard and complete any necessary update orders and tasks.
• Budget Management
  • Track and monitor spend versus budget.
  • Assist in creating the budget for Retail Operations OPEX spend allocated to the region.
• Projects
  • Support leading the opening of new and existing counter refits to ensure a successful launch, being on‑site and maintaining best practices.
  • Lead retail projects, maintaining the project plan to ensure a successful launch.

• Operations experience within the beauty/fashion industry.
• Highly organized with the ability to prioritise workload effectively while maintaining exceptional attention to detail.
• Proven track record in implementing projects, change management and training teams on new ways of working.
• Experience in executing store projects and setting best practice for store managers.
• Confident with budget management and daily financial tasks.
• Reactive and flexible attitude towards tasks.
• Ability to flourish in an autonomous environment.
• Excellent skills in Microsoft Office (Word, PowerPoint, Outlook, Excel).
• Must be open to travel across Europe.

• Be part of a values‑driven, high‑growth journey empowering everyone to excel.
• Hybrid model with flexibility, allowing you to work how best suits you.
• 25 days holiday (plus bank holidays) plus an additional day to celebrate your birthday.
• Inclusive parental leave policy supporting all parents and carers.
• Financial security and planning with pension and life assurance for all.
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects.
• Bring your furry friend to work on our designated dog‑friendly days and spaces.
• Generous product discount and gifting.

Charlotte Tilbury Beauty’s mission is to empower everybody in the world to be the best version of themselves. We celebrate and support a diverse workforce, encouraging individuals from all backgrounds, cultures, voices, beliefs and perspectives.

If you want to learn more about life at Charlotte Tilbury Beauty, please follow our LinkedIn page.

Travel Service Partner – Asda Travel Money

Location: Hayes

Hours: 18 per week

Pay: £13.50 per hour + monthly bonus

Contract: Permanent, Part Time

A job where you can grow, connect, and make a real impact

At Asda Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you’ll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.

Whether you’re looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.

• Welcoming customers, building relationships and delivering fantastic customer service
• Understanding what matters most to each customer and helping them with their travel money needs
• Putting your training into action and offering expert advice on our products and services, converting interest into sales
• Consistently work towards achieving and exceeding team sales targets
• Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy
• Working together as a team driving performance, delivering excellence and celebrating success together
• Following company processes and paying attention to the detail to ensure everything stays on track.

• A great communicator who has a passion for great customer service.
• Someone who actively listens to understand our customer needs and create a fantastic customer experience.
• A positive, can-do attitude where no challenge is too big and a desire to make a difference each day.

A real team player who’s ready to learn, grow and develop as part of our amazing team.

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support : Programmes to help with physical, mental, and financial wellness.
• Bravo Benefits : Discounts across retail, travel, and lifestyle.
• Flexible shifts : We get it - life isn’t one size fits all. That’s why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you’d like to boost your hours (and your pay).
• 25 days holiday + bank holidays (pro-rata)
• Monthly bonus : Earn extra when you hit your targets
• Pension plan : With Scottish Widows
• Career development : Access to training, learning pathways, and internal opportunities to grow

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

The client is a premier British fine jewellery brand known for striking colour combinations and precious gemstones. They are seeking an Operations Manager for a 1‑year contract to support the retail team in London.

• Oversee client services operations and people management.
• Ensure seamless after‑sales processes and communicate with the retail team to deliver an exceptional customer experience.
• Act as point of contact for wholesale accounts with repair queries or escalations.
• Identify ways to enhance the client services department and suggest new working methods aligned with business goals.

• Oversee perpetual stock takes and ensure all stock is incorporated into rolling stock takes.
• Resolve any queries or discrepancies that arise.
• Count accessories once a month and maintain accurate levels.
• Support various departments with internal and external stock movements.
• Manage consignment pieces.
• Secure stock operations and processes, enhancing stock security.
• Fulfil all Far Fetch orders in full.
• Support retail with web order fulfilment.

• Understand shipping and customs compliance and processes with various shipping companies.
• Explore ways to streamline operations and optimise shipping options to enhance customer service levels.
• Maintain packaging levels in the warehouse and at the store, managing call‑ins and reorders.
• Oversee all aspects of brand collateral.
• Support the retail team with operational elements in‑store so the store can function optimally.
• Oversee onboarding, QC and assay of stock before handing to the merch team.
• Manage ERP tickets to ensure they’re actioned and closed.
• Manage loyalty voucher scheme and staff wear pieces.
• Work with the wholesale team on booking wholesale orders, invoicing and deliveries.
• Onboard new colleagues or leavers.
• Support MD with any HR matters.
• Support various projects as required.
• Admin tasks for the business.

• Ensure Health & Safety policy and practice align with current legislation.
• Manage security procedures, training and management of store security functions.
• Maintain robust fire procedures, emergency evacuation protocols and liaise with the managing agent for best practice.
• Adhere to Health & Safety regulations and implement general and fire risk assessment recommendations across all locations.
• Negotiate and organise centralised H&S inspections, maintenance or alarm contracts and monitor reports before distribution.
• Investigate, record and report accidents to prevent future incidents.
• Understand operational elements of alarms (fire/security) and coordinate with the retail manager.

• Customer‑First: Deliver outstanding, personal service and loyalty.
• Caring: Treat colleagues with respect and foster a supportive environment.
• Fast‑paced: Operate with agility and entrepreneurial spirit.
• Exceptional: Continuously learn, challenge and add value to the business.

• Proficient in Microsoft Office 365.
• Experience with delivery portals such as DHL, FedEx.
• Numerical and intermediate Excel skills.
• Good analytical skills.
• Exceptional organisational skills.
• Able to multi‑task and prioritise.
• Accuracy and attention to detail.
• Comfortable with using stock and IT systems (full training will be given).
• Can‑do attitude and happy team player.
• Personable, positive and approachable.
• Honest, straightforward and problem‑solving.
• Enjoy working in a creative environment and have a sense of humour.
• Insatiable learner.

• Team socials.
• Birthday day off.
• Jewellery loyalty scheme.