1929 Customer Service jobs in Greater London

We have an exciting opportunity to work for a nationally recognised food manufacturer, considered to be the leader in its field. Pay rate £28.808 per annum. The role of Customer Service is based in West London, Greenford.

Experience working on Defacto system would be an advantage, but not compulsory.

Key Duties and responsibilities:

• Accurately process orders in line with specific customer requirements, reporting any anomalies.
• Handle consignment orders and support the invoicing process efficiently.
• Respond to customer inquiries via telephone and email, ensuring SLA compliance.
• Arrange third-party transport for applicable orders as needed.
• Collaborate with internal teams and customers to address special requirements.
• Maintain high service standards and meet all customer expectations.
• Foster clear and effective communication with key business departments.
• Contribute to Health & Safety, Food Safety, and Socio-Environmental/Energy values while supporting company-wide objectives.
• Achieve all KPIs and goals, including set objectives.

Shift:

Monday to Friday 06:30 to 16:30

We offer full support for you to succeed in your role! First Call Contract Services is an employer of choice for candidates from many backgrounds, such as MHE drivers, delivery drivers, warehouse, customer service, support worker, retail associate, cleaner and many more.

Why work with First Call?

• Working with First Call Contract Services gives you many additional benefits!
• Money-saving offers and discounts at your fingertip.
• 24/7 GP helpline
• Discounted Gym membership in over 2500 gyms
• Online Payslip Access
• Personal Insurance
• Weekly Pay

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.

First Call Contract Services ltd is acting as an Employment Business in relation to this vacancy.

Job Title: Customer Success Administrator  
Salary: £28,000 to £30,000 per annum
Location: Hatfield
Contract: Permanent, full-time
Hours: Monday to Friday - 7.30am to 16.30pm

COMPANY PROFILE

Join a leading construction company that values its employees and fosters personal and professional growth. Work in modern, open-plan offices with a positive team environment.
They are seeking a candidate with a customer-focused background and ideally, project coordination experience. You'll play a key role in managing materials, arranging deliveries, and providing project recommendations. If you're detail-oriented and proactive, this is the opportunity for you!
 
SKILLS REQUIRED
·2+ years in an office based customer service role  
·Excellent communication skills over the phone and email
·Good numeracy skills
·Strong IT skills, excellent working knowledge on Excel
·Full UK licence to get to the location
DESIRABLE SKILLS
·Knowledge / experience in the construction industry
·Sales support experience
·Able to read and understand architect drawings and specifications
·Competent with ERP / CRM systems
·Previous project coordination experience

RESPONSIBILITIES
·Provide excellent customer service and manage calls.
·Process orders, coordinate deliveries, and resolve queries.
·Support customers, sales, and team leader daily.
·Scale floor plans, coordinate designs, and recommend products.
·Manage suppliers, chase orders, and check stock availability.
·Handle invoicing, payments, discrepancies, and emails.

ADDITIONAL INFORMATION
·25 days annual leave + bank holidays
·Christmas closure
·Workplace pension
·Parking on-site
·Modern offices
·Team events & socials
 
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.
 
Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data
 
 
 

Role Overview

You will be the first point of contact for our customers via phone, email, and live chat-offering guidance, resolving queries, and ensuring a positive customer journey. Your ability to communicate clearly, manage issues effectively, and go the extra mile will directly contribute to our ongoing success and customer satisfaction.

Key Responsibilities

• Act as the first point of contact for customers, providing outstanding service via phone, email, and live chat.
• Respond to customer enquiries, concerns, and complaints with professionalism and efficiency, ensuring timely resolution.
• Handle complaints empathetically and effectively, striving for complete customer satisfaction.
• Use live chat and other digital platforms to support and guide customers in real time.
• Communicate clearly and professionally in both written and verbal interactions.
• Demonstrate a commitment to exceeding customer expectations and enhancing the customer experience.

Person Specification

• Excellent communicator - clear, confident, and articulate in both written and verbal communication.
• Target-driven - motivated by goals and consistently works towards achieving and exceeding performance metrics.
• Customer-focused - committed to delivering an exceptional service experience at every touchpoint.
• Professional telephone manner - confident, courteous, and empathetic on calls.
• Detail-oriented - high level of accuracy and commitment to getting things right the first time.
• Resilient and positive - remains calm and composed under pressure, with a proactive approach to problem-solving.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Are you ready to embark on an exciting career with us? Do you possess a natural flair for customer service? Are you looking for a role where your skills can truly shine? We are currently looking for a Customer Service Representative to join our busy team in Westerham - TN16!

Hours of Work: Full Time, Permanent

As a Customer Service Representative, your main responsibility will be to ensure every customer receives an exceptional experience. You will provide technical advice, assist in fault finding, and schedule service appointments, all while handling queries via email and telephone. Your role is pivotal in ensuring that we meet our customers' needs effectively, resolving issues at the first point of contact and maintaining our reputation for excellence. Are you ready to take on this challenge?

Customer Service Representative Requirements:

Proven experience in a customer-facing environment.

Exceptional communication skills, both verbal and written.

Ability to swiftly assess and handle complex situations.

Excellent problem-solving skills with a keen attention to detail.

A positive attitude and strong team player mindset.Customer Service Representative Benefits:

33 days holiday (inclusive of Bank Holidays)

Employee Assistance Programme

Annual Incentive Plan Bonus Structure

Life Assurance

Health & Wellbeing Programme, including health cash plan and employee assistance

Pension Plan

High St Reward Scheme

Refer a Friend Programme

Free Parking

Frequent Technology User Free Eye Care

Flexible working model

Employee Recognition Programme Meet the Organisation: Who We Are and What We Do

At Fortune Brands Innovations, we are a leading US-based company, listed on the New York Stock Exchange, dedicated to providing an exceptional portfolio of brands that enhance homes worldwide. Our specialist kitchen and bathroom division encompasses luxury British brands, including Shaws and Perrin & Rowe. As a committed and innovative team, we pride ourselves on delivering excellence through design, innovation, and craftsmanship.

If you think you are suitable for this Customer Service Representative role, please apply now! We can’t wait to welcome you aboard and watch you excel in our thriving environment!

Claims Handler
Location: Sutton
Salary: GBP30,000 per year
Hours: Monday - Friday, 9am - 5pm. Every other Friday you finish at 4pm.
Job type: Full-time, temp - perm
Responsibilities of the Claims Handler:
You will be responsible for creating an excellent customer and client experience for the claims that you manage.
My client work with a number of insurance companies to help get their customers homes back to pre-loss condition following an insurable peril (flood, fire, etc.).
As a Claim handler you will be tasked with proactively managing the claim from the moment of receipt by booking the initial surveyor appointment to the claims conclusion by raising of invoice for works completed.
This will involve communicating with the policy holder, contract manager, tradespeople and client ensuring that they are kept updated and informed every step of the way.
You will also oversee purchasing of materials for the works and managing customer expectations in line with the policy coverage.
Requirements of the Claims Handler:
Basic technical skills to proactively manage building repairs.
Good problem-solving skills and able to identify potential errors when booking works and ordering materials.
Excellent verbal and written communication skills - to effectively convey technical information in a clear and concise manner.
Well-developed interpersonal skills - to build rapport and manage customer expectations.
Good organisational and time management skills to deliver on a number of actions concurrently in a professional manner.
Able to work within pre-ordained time sensitive goals to ensure we are acting within our contractual obligations with clients.
Excellent computer skills and the ability to navigate across multiple systems and applications.
This role is subject to a DBS check.
If you feel like you meet the above criteria for the Claims Handler role, then please apply now!

Breakdown Coordinator
Uxbridge
£30,000 per annum + Benefits

NEOS Engineering are partnered with a leading construction business operating across multiple UK depots is recruiting a Breakdown Coordinator. Our client, renowned for sustainability and innovation in essential services, is seeking a proactive individual to manage vehicle incidents and support fleet operations following continued growth.

The Role:

As a Breakdown Coordinator, you will manage vehicle breakdowns to minimise downtime, acting as the key liaison for drivers, maintenance teams, and external providers while ensuring clear communication and compliance.

Key responsibilities include:

• Responding promptly to breakdowns, assessing situations, and arranging assistance such as towing or repairs.
• Coordinating vehicle replacements in line with company policies and safety standards.
• Serving as the primary contact between drivers, maintenance teams, and management for timely updates.
• Maintaining accurate records of incidents, repairs, and follow-up actions.
• Liaising with external service providers for efficient, high-quality repairs.
• Monitoring breakdown trends to inform preventative maintenance and enhance fleet performance.
• Ensuring all activities adhere to safety regulations, company policies, and industry standards.

Candidate Requirements:

• Proven experience as a Breakdown Coordinator or in logistics coordination/fleet management.
• Knowledge of vehicle repair processes (desirable but not essential).
• Excellent communication and interpersonal skills for stakeholder liaison.
• Strong problem-solving abilities and capacity to manage priorities under pressure.
• Proficiency in software for tracking and reporting breakdowns.
• Professional, customer-focused approach with a positive and resilient attitude.

Salary & Benefits:

• Salary of £30,000 per annum.
• 24-26 days holiday per annum (inclusive of bank holidays).
• Company pension scheme.
• Employee benefits programme with discounts at major retailers.
• Cycle to work scheme and employee assistance programme.
• Full-time, permanent position with career development opportunities.

This is an excellent opportunity for a organised professional to join a dynamic team in a growing construction business, contributing to fleet efficiency while benefiting from comprehensive perks and progression.

Customer Service Advisor

Near Camberley

£25,500

Join Our Team as a Customer Service Advisor

Are you passionate about delivering exceptional customer service and creating meaningful customer experiences? We are looking for an enthusiastic and motivated Customer Service Advisor to join our clients growing team.

You will be the voice of the brands, helping customers across multiple channels from calls and emails to live chats ensuring each interaction is handled with care, empathy, and professionalism.

Hours of work – We are looking for someone to join on a full time and permanent basis, including weekend working.

Key Responsibilities:

• Handle inbound/outbound calls, emails, and live chats to support customers with queries, returns, and product information.
li>Resolve issues promptly and efficiently, aiming for first-contact resolution.
• Manage customer returns and exchanges in line with company policies.
• Build an in-depth understanding of our products to better assist customers.
• Record customer interactions accurately in the CRM system.
• Work closely with Sales, Operations, and Technical Support to provide a seamless customer journey.
• Always look for ways to exceed expectations and add value to every interaction.

Key Attributes we are looking for:

• Professional verbal and written communication skills
• Empathy and a genuine passion for helping others
• Resilience and patience in challenging situations
• A proactive, can-do attitude and a strong team player
• Excellent time management and multitasking abilities
• Proficient in Microsoft Office

• Detail-oriented with strong organisational skills
• Adaptable and open to change in a fast-paced environment

Why Join Us?

• Supportive team environment where your voice is heard
• Opportunities for personal and professional development
• The chance to make a real difference in the customer experience
• Flexible and evolving work opportunities as they grow

If you are passionate about customer care and want to be part of a positive and energetic team, we would love to hear from you!

Customer Services Executive

Watford

Salary 30609 plus benefits - including Parking, or if non driver a free bus to business park from Watford Juntion! Great career progression opportunities and annual bonus!

(Hybrid is offered but not until after probation - all training on site at the Watford office)

Are you looking to work within an innovating and exciting company that is constantly moving forward plus is an award-winning and well-established organisation!

We are working with an award winning company that isn't just forward thinking, but growing year on year!

Due to this growth within the business, there are opportunities for passionate customer service individuals to join this fun and vibrant company as they move into the next phase of the business. In return for fantastic benefits and a great working culture! If you are a Customer Service person passionate about giving a good service and being rewarded for your commitment please see below -

Your Role

• Dealing with all customer orders
• Quotes for customers
• Update customers on progress
• Update in house systems
• Pricing
• Work closely with internal and external teams
• Handling inbound calls
• General admin

Ideal candidate

• Excellent communication skills
• Experience within a customer support role
• Proficient with IT such as CRM systems and outlook
• Great interpersonal skills
• Team player
• Passionate about customer service
• Must be able to commute to Watford during training.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

An opportunity has arisen for a Customer Service Administrator to join a well-established company specializing in home energy-efficiency upgrades providing services such as insulation, solar panel installation, and low-carbon heating systems.

As a Customer Service Administrator , you will be supporting the coordination of energy efficiency programmes and ensuring high-quality service delivery to customers. This full-time office-based role offers a salary range of £24,000 - £28,000 and benefits.

You will be responsible for:

• Coordinating customer appointments for home surveys and installations
• Managing inbound and outbound communications via telephone and email
• Providing timely updates to third-party partners involved in lead generation
• Maintaining accurate records across spreadsheets and internal databases
• Ensuring a seamless customer journey through every stage of the service
• Responding to enquiries and resolving issues in a professional manner

What we are looking for:

• Previously worked as a Customer Service Administrator, Customer Support Coordinator, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Administrator or in a similar role.
• Confident using Microsoft Office, Google Suite, and PDF tools
• Proven customer service background, ideally 4 years.
• Experience in housing or scheduling within a maintenance or energy sector is advantageous
• Excellent verbal and written communication, particularly over the phone and via email

What’s on offer:

• Competitive Salary
• Bonus scheme
• Company pension plan
• Cycle to work initiative
• Free on-site parking
• Company events

This is a fantastic opportunity for a Customer Service Administrator to join a growing team making a real difference to energy efficiency across the UK.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.