Discover 4 Resident Liaison Officer jobs in Fawkes & Reece London
Resident Liaison Officer
Posted today
Job Viewed
Job Description
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates.
My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Liverpool. This is a retrofit scheme including Solar PV, Air Source Heat Pumps, Ventilation etc.
The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor.
Duties include:
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and to advise them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- Monitor customer satisfaction
You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.
The salary is 28-30k plus 3k car allowance and mileage plus other benefits.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed)
Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
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Resident Liaison Officer
Posted 1 day ago
Job Viewed
Job Description
We are currently seeking permanant Resident Liaison Officer
Responsibilities- Communicating with residents
- Explain the scope, schedule, and impact of planned works.
- Provide regular updates on project progress.
- Notify residents of changes, delays, or disruptions.
- Building positive relationships
- Act as the first point of contact for residents.
- Maintain professional and respectful relationships.
- Promote trust between residents and the contractor or housing provider.
- Managing resident enquiries and complaints
- Respond to questions and concerns promptly.
- Investigate and resolve complaints where possible.
- Escalate complex issues to the appropriate team.
- Supporting vulnerable residents
- Identify residents who may need additional assistance.
- Arrange reasonable adjustments where appropriate.
- Coordinate with support services when necessary.
- Coordinating access to properties
- Schedule appointments for inspections and works.
- Ensure residents are informed of access requirements.
- Help resolve missed appointments or access issues.
- Monitoring resident satisfaction
- Carry out satisfaction surveys.
- Gather feedback during and after works.
- Report trends and recommend service improvements.
- Keeping accurate records
- Maintain records of communications, complaints, appointments, and outcomes.
- Prepare reports for project managers and clients.
- Working with project teams
- Liaise with site managers, contractors, customer service teams, and housing officers.
- Communicate resident concerns to operational teams.
- Help minimise disruption to residents during the project.
- Ensuring compliance
- Follow company policies and customer service standards.
- Comply with health and safety procedures.
- Support safeguarding and data protection requirements where applicable.
- Excellent communication and interpersonal skills
- Customer service and conflict resolution
- Empathy and active listening
- Organisation and time management
- Problem-solving and negotiation
- Record-keeping and report writing
- IT proficiency (Microsoft Office and housing management systems)
- Ability to work under pressure and manage multiple priorities
Is this job a match or a miss?
Resident Liaison Officer
Posted 4 days ago
Job Viewed
Job Description
We are currently seeking permanent Resident Liaison Officer
The main duties typically include:
- Communicating with residents
- Explain the scope, schedule, and impact of planned works.
- Provide regular updates on project progress.
- Notify residents of changes, delays, or disruptions.
- Building positive relationships
- Act as the first point of contact for residents.
- Maintain professional and respectful relationships.
- Promote trust between residents and the contractor or housing provider.
- Managing resident enquiries and complaints
- Respond to questions and concerns promptly.
- Investigate and resolve complaints where possible.
- Escalate complex issues to the appropriate team.
- Supporting vulnerable residents
- Identify residents who may need additional assistance.
- Arrange reasonable adjustments where appropriate.
- Coordinate with support services when necessary.
- Coordinating access to properties
- Schedule appointments for inspections and works.
- Ensure residents are informed of access requirements.
- Help resolve missed appointments or access issues.
- Monitoring resident satisfaction
- Carry out satisfaction surveys.
- Gather feedback during and after works.
- Report trends and recommend service improvements.
- Keeping accurate records
- Maintain records of communications, complaints, appointments, and outcomes.
- Prepare reports for project managers and clients.
- Working with project teams
- Liaise with site managers, contractors, customer service teams, and housing officers.
- Communicate resident concerns to operational teams.
- Help minimise disruption to residents during the project.
- Ensuring compliance
- Follow company policies and customer service standards.
- Comply with health and safety procedures.
- Support safeguarding and data protection requirements where applicable.
Key skills required
- Excellent communication and interpersonal skills
- Customer service and conflict resolution
- Empathy and active listening
- Organisation and time management
- Problem-solving and negotiation
- Record-keeping and report writing
- IT proficiency (Microsoft Office and housing management systems)
- Ability to work under pressure and manage multiple priorities
Is this job a match or a miss?
Resident Liaison Officer
Posted 4 days ago
Job Viewed
Job Description
We are currently seeking permanant Resident Liaison Officer
The main duties typically include:
- Communicating with residents
- Explain the scope, schedule, and impact of planned works.
- Provide regular updates on project progress.
- Notify residents of changes, delays, or disruptions.
- Building positive relationships
- Act as the first point of contact for residents.
- Maintain professional and respectful relationships.
- Promote trust between residents and the contractor or housing provider.
- Managing resident enquiries and complaints
- Respond to questions and concerns promptly.
- Investigate and resolve complaints where possible.
- Escalate complex issues to the appropriate team.
- Supporting vulnerable residents
- Identify residents who may need additional assistance.
- Arrange reasonable adjustments where appropriate.
- Coordinate with support services when necessary.
- Coordinating access to properties
- Schedule appointments for inspections and works.
- Ensure residents are informed of access requirements.
- Help resolve missed appointments or access issues.
- Monitoring resident satisfaction
- Carry out satisfaction surveys.
- Gather feedback during and after works.
- Report trends and recommend service improvements.
- Keeping accurate records
- Maintain records of communications, complaints, appointments, and outcomes.
- Prepare reports for project managers and clients.
- Working with project teams
- Liaise with site managers, contractors, customer service teams, and housing officers.
- Communicate resident concerns to operational teams.
- Help minimise disruption to residents during the project.
- Ensuring compliance
- Follow company policies and customer service standards.
- Comply with health and safety procedures.
- Support safeguarding and data protection requirements where applicable.
Key skills required
- Excellent communication and interpersonal skills
- Customer service and conflict resolution
- Empathy and active listening
- Organisation and time management
- Problem-solving and negotiation
- Record-keeping and report writing
- IT proficiency (Microsoft Office and housing management systems)
- Ability to work under pressure and manage multiple priorities
Is this job a match or a miss?