What Resident Liaison Officer Jobs are in the United Kingdom?

MMP Consultancy are looking to recruit a Resident Liaison Officer on a temporary basis, based in North London.

We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.

Responsibilities:

• Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress
• Organise consultation events and attend meetings as required
• Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems.
• Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes

Ideal Candidate:

• Present previous experience of working within Social Housing or Local Authority
• Resident Liaison/Community Engagement capacity
• Experience of supporting planned works programmes
• Experience of handling challenging and complex situations
• An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

CLC is delivering a long-term programme of planned maintenance and refurbishment works on behalf of Norwich City Council, working across occupied residential properties. We’re looking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme.

This role is critical in ensuring clear communication, managing expectations and supporting residents, particularly those who may be vulnerable, throughout the works.

What You’ll Be Doing

*    Acting as the primary point of contact for residents during planned refurbishment works

*    Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins

*    Providing clear, timely and empathetic updates on works, programmes and access requirements

*    Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated

*    Managing and resolving resident concerns and complaints professionally and sensitively

*    Liaising closely with site managers, operatives and client representatives to minimise disruption

*    Maintaining accurate records of resident interactions, feedback and actions

*    Supporting smooth delivery of works by ensuring resident communication aligns with site activity

This role requires strong interpersonal skills, empathy and the ability to manage challenging situations calmly and professionally.

About You

You’ll bring:

*    Previous experience as a Resident Liaison Officer within social housing or construction

*    Experience supporting planned works, particularly kitchens, bathrooms, painting or refurbishment programmes

*    A strong, empathetic approach when working with residents, including vulnerable individuals

*    Awareness of dementia-related challenges and experience supporting residents with additional needs

*    Excellent communication and interpersonal skills

*    Strong organisational skills and attention to detail

*    A proactive, solution-focused mindset

*    A full UK driving licence (essential)

What We Offer

*    Salary up to £27,500 per annum

*   Car allowance

*  Bonus scheme (eligible after 1 years’ service)

*    Pension scheme and life assurance

*    25 days’ holiday + bank holidays

*    Perkbox (discounts, perks & wellbeing offers)

*    1 paid volunteer day

*    £2000 refer-a-friend bonus after the referee passes probation

*    Opportunities for development and progression across Axis CLC

Why Axis CLC

Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

We are seeking an experienced Freelance Resident Liaison Officer (RLO) to support a major fire remediation (recladding) project in Elephant & Castle. The project comprises four residential blocks , and the successful candidate will act as the primary point of contact between residents, the client, and the site team throughout the works.

Key Responsibilities

• Build and maintain positive relationships with residents throughout the duration of the project.
• Communicate upcoming works, programme updates, and any disruptions in a clear and timely manner.
• Organise and attend resident meetings, drop-in sessions, and consultations where required.
• Handle resident enquiries, concerns, and complaints professionally, ensuring prompt resolution.
• Maintain accurate records of resident interactions, correspondence, and agreed actions.
• Work closely with the site management team to minimise disruption to residents.
• Support access arrangements for occupied properties where necessary.
• Ensure all communications comply with client requirements and relevant policies.
• Produce regular reports on resident engagement and project communications.

Essential Requirements

• Previous experience as a Resident Liaison Officer on occupied residential construction projects.
• Experience on fire remediation, faade, or recladding schemes .
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Ability to work independently while collaborating effectively with the project team.
• Full right to work in the UK.

Desirable

• Previous experience working with Southwark Council on similar occupied residential refurbishment or fire remediation schemes is a distinct advantage .
• Knowledge of local authority housing environments and resident engagement best practices.
• Experience using resident liaison and reporting systems.

Resident Liaison Officer (RLO) - Windows & Doors 

Rate: Up to £19 per hour

Contract: 12-Week Contract Temp

Location: East & North London

Fortus Recruitment Group is a specialist recruitment agency operating within the repairs, maintenance, and social housing sectors. We are currently working with a leading contractor delivering a planned windows and doors replacement programme across residential properties throughout East/North London.

We are seeking an experienced Resident Liaison Officer (RLO) to act as the key point of contact between residents, client representatives, and site teams throughout the duration of the works. The successful candidate will play a vital role in ensuring effective communication, maintaining resident satisfaction, and facilitating access to properties to support the successful delivery of the programme.

Key Responsibilities

• Act as the primary point of contact for residents throughout the windows and doors replacement programme.
• Keep residents informed of project timelines, appointments, and progress updates.
• Arrange property access and coordinate appointments with residents.
• Conduct resident visits, consultations, and pre-start meetings where required.
• Work closely with site teams and project managers to ensure works are delivered efficiently.
• Handle resident enquiries, concerns, and complaints in a professional and timely manner.
• Maintain accurate records of resident interactions and project updates.
• Deliver excellent customer service and ensure a positive resident experience throughout the works.
• Support the smooth completion of the programme while minimising disruption to residents.

Requirements

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or in a similar customer-facing role within social housing, planned maintenance, or construction.
• Experience working on windows and doors, decent homes, or planned maintenance programmes is desirable.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage a busy workload.
• Competent with Microsoft Office and internal management systems.
• Full UK driving licence preferred.
• Customer-focused, proactive, and professional approach.

If you are interested in this opportunity, please apply today or contact Fortus Recruitment Group for a confidential discussion.

Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.

INDTJ

Resident Liaison Officer (RLO)

Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer

Location: Brent, West London
Rate: £23.00 per hour (Umbrella)
Sector: Social Housing | Property Services | Retrofit & Decarbonisation
Mileage: Business mileage reimbursed at 45p per mile

About the Role

We are looking for an experienced Resident Liaison Officer (RLO) to support the delivery of a social housing retrofit programme across West and South West London.

As the main point of contact for residents, you will provide excellent customer service, keep residents informed throughout the works, and help ensure projects are delivered with minimal disruption.

Key Responsibilities

• Act as the main point of contact for residents throughout the planned works.
• Build strong relationships with residents and provide regular updates on project progress.
• Coordinate access and appointments with residents and site teams to minimise disruption.
• Respond to resident enquiries and resolve concerns professionally and efficiently.
• Support vulnerable residents with empathy and ensure their individual needs are considered.
• Maintain accurate records of resident communications and project updates.

Candidate Requirements

• Previous experience as a Resident Liaison Officer , Tenant Liaison Officer , or in a similar role within the social housing sector.
• Experience working on retrofit, planned maintenance, refurbishment, or decarbonisation projects is highly desirable.
• Excellent communication and interpersonal skills with the ability to build rapport and manage expectations.
• Strong organisational and problem-solving skills.
• Full, clean UK driving licence.

What's on Offer

• £23.00 per hour (Umbrella).
• Business mileage reimbursed at 45p per mile .
• Opportunity to work on a high-profile social housing retrofit programme.
• Long-term contract with a reputable contractor.

Apply Now

If you have experience as a Resident Liaison Officer within the social housing sector and are looking for your next opportunity, we'd love to hear from you.

Click the "Apply Now" button to submit your application today.

Keywords: Resident Liaison Officer, RLO, Tenant Liaison Officer, Customer Liaison Officer, Social Housing, Property Services, Planned Maintenance, Retrofit, Decarbonisation, Resident Engagement.

Resident Liaison Officer - Social Housing Planned Works
Covering Warwickshire
Full time, permanent
30,000 - 34,000 + car allowance

We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering planned maintenance projects within Social Housing properties in Warwickshire.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.

Key Responsibilities include:

• Working on planned maintenance projects
• Decent Homes programme experience - ideally SHDF projects
• Full clean driving licence
• Pre-entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and advising them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that the tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting properties that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out

You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.

Please apply online now!

Guildmore has an exciting opportunity for a Resident Liaison Officer (M4 4AR).

You will be based at one of our sites and may be required to travel to other locations when projects are complete.

In this role, you will be responsible for supporting tenants in their homes and ensuring that all planned works, queries, and complaints are addressed in a timely and professional manner.

Primary and General Responsibilities

• Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness.

• Address and resolve potential issues and handle complaints effectively.

• Document and register complaints following company and client protocols.

• Attend weekly/monthly meetings and provide relevant reports.

• Prepare and distribute regular Community Newsletters as required.

• Keep site notice boards regularly updated.

• Present updates to residents on progress and future activity.

• Undertake all other duties consistent with the scope of the role.

• Visit and meet residents in their homes, addressing their needs and queries while keeping them well-informed.

• Coordinate with the site team to facilitate smooth execution of remedial works, minimising disruption to residents.

• Develop and maintain effective working relationships with residents.

What we offer

• Full training and ongoing support.
• Opportunities to learn system management, compliance, and business operations.
• Friendly and supportive working environment.
• Clear career progression within the team.

I'm looking to speak to experienced Resident Liaison Officers for a minimum of 12 months work with a reputable contractor, due commence mid July in Wakefield.

The ideal candidate will have experience working within the social housing sector.

The salary on offer is £18.59 per hour.

Please contact Josh Wakefield on (phone number removed) to discuss this opportunity in further detail - I look forward to hearing from you.

We are currently seeking permanant Resident Liaison Officer

The main duties typically include:

• Communicating with residents
  • Explain the scope, schedule, and impact of planned works.
  • Provide regular updates on project progress.
  • Notify residents of changes, delays, or disruptions.
• Building positive relationships
  • Act as the first point of contact for residents.
  • Maintain professional and respectful relationships.
  • Promote trust between residents and the contractor or housing provider.
• Managing resident enquiries and complaints
  • Respond to questions and concerns promptly.
  • Investigate and resolve complaints where possible.
  • Escalate complex issues to the appropriate team.
• Supporting vulnerable residents
  • Identify residents who may need additional assistance.
  • Arrange reasonable adjustments where appropriate.
  • Coordinate with support services when necessary.
• Coordinating access to properties
  • Schedule appointments for inspections and works.
  • Ensure residents are informed of access requirements.
  • Help resolve missed appointments or access issues.
• Monitoring resident satisfaction
  • Carry out satisfaction surveys.
  • Gather feedback during and after works.
  • Report trends and recommend service improvements.
• Keeping accurate records
  • Maintain records of communications, complaints, appointments, and outcomes.
  • Prepare reports for project managers and clients.
• Working with project teams
  • Liaise with site managers, contractors, customer service teams, and housing officers.
  • Communicate resident concerns to operational teams.
  • Help minimise disruption to residents during the project.
• Ensuring compliance
  • Follow company policies and customer service standards.
  • Comply with health and safety procedures.
  • Support safeguarding and data protection requirements where applicable.

• Excellent communication and interpersonal skills
• Customer service and conflict resolution
• Empathy and active listening
• Organisation and time management
• Problem-solving and negotiation
• Record-keeping and report writing
• IT proficiency (Microsoft Office and housing management systems)
• Ability to work under pressure and manage multiple priorities