What Jobs are available for Chelsea Westminster Hospital in Chelsea?

Job Overview

Support Medical Secretary for General Surgery – The Shrewsbury and Telford Hospital NHS Trust. This post is for internal candidates only. If you are not currently employed with The Shrewsbury and Telford Hospital NHS Trust, your application will be rejected at shortlisting stage.

We are looking for three motivated and ambitious candidates to provide valuable support to our growing specialty teams within the Surgical Centre.

• Provide general secretarial support to the General Surgery team, ensuring an efficient and well‑rounded service.
• Move around teams to meet service needs and work accurately to deadlines, managing and prioritising own workload after induction training.
• Perform secretarial duties such as audio transcribing patient letters and clinical correspondence, scanning, filing and any other support tasks requested by the Medical Secretaries and Supervisors.
• Plan and prioritise a varied workload, demonstrating good interpersonal skills and the ability to communicate with a variety of staff groups at all levels.
• Work as part of a team, gaining valuable experience in the day‑to‑day management of a busy Medical Secretaries office.

• Minimum of 4 GCSEs (grades 9‑4) or equivalent.
• Knowledge of MS Office.
• General office experience.
• A helpful nature, enthusiastic and focused attitude.

This is a wonderful opportunity to join a great team of established Medical Secretaries, who will offer training, support and guidance as you settle into the role. The growing service at The Shrewsbury and Telford Hospital NHS Trust requires vital support to maintain the quality of service delivered to consultants and patients.

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.

DXC Technology creates new possibilities for technology to have a meaningful impact on people, businesses, governments, and society. DXC brings together a portfolio that spans software, services, and IT infrastructure to serve more than 1 billion customers in over 70 countries on six continents. DXC invents, engineers, and delivers technological solutions that drive business value, create social value, and improve the lives of our clients.

Role

We are looking for a Sales Professional in the Consulting and Engineering Services Business (CES) to join our UKI Healthcare and Life Sciences Industry Team. You will have the opportunity to work with highly skilled and knowledgeable Sales, Solutioning, and Advisory professionals across the UKI region and help our major Healthcare Clients in their digital transformation journey.

The CES Sales Professional owns sales responsibility for selling the entire CES portfolio (Consultancy, Analytics and AI, Application Managed Services, Application Modernization, Modern Application Development) into the Healthcare Market.

The successful candidate will be responsible for building a strong relationship with DXC’s Client Partner teams and their clients across UKI, selling DXC’s CES Services, responsible for the full lifecycle of a sales deal and achieving a TCV and revenue quota target, managing the sales forecasting process and building a brand around our solutions.

Deep knowledge of the Healthcare Market is required together with a mature understanding of the technology modernization requirements within this industry vertical. An ability to work with existing Clients and able to penetrate new logo Clients will be a requirement for the successful candidate.

If you are looking for a new challenge in an international work environment, and you want to be part in the shift from traditional methodologies into digital and innovative ones, then we want to hear from you.

Responsibilities

• Develops sales pipeline to increase company’s market share in the CES area
• Use offering expertise to seek out new client opportunities and expand opportunities with existing clients to build pipeline and drive pursuits
• Collaborate and build strong relationships with DXC Account Teams like Account Executives and Technical Solutions Consultants, and DXC’s Partner Sales Teams to ensure proper engagement with these teams and customers
• Provide support to the Account Executives in account/client planning activities, lead generation and closing opportunities related to their offering
• Accountable for achieving or exceeding signings, sales, and revenue targets for the full DXC Application Services Portfolio
• Accelerate growth through lead generation and closing new business engagements
• Achieve targeted win rate for qualified pipeline
• Support the development and delivery of the regional offering sales plan
• Participate in forecasting process to provide visibility to leadership of sales pipeline status and potential to achieve target bookings, as well as upside and downside risks to achieving target bookings
• Leads pursuit team in developing and substantiating a winning value proposition that meets the needs of the customer, including analyzing critical business drivers and risks
• Assists in opportunity qualification and risk assessment
• Responsible for validating/endorsing the technical solution for the deal. Works with delivery to assure that solution design can be properly delivered
• Develops deal timeline and ensures that pursuit team meets deal milestones and deadlines
• Lead negotiations for Application deals, Platform and Security Services Portfolio deals
• Proactively manages all resource requirements throughout deal pursuit
• Helps in the transition of deal leadership to permanently assigned management to ensure seamless asset transfer, personnel transfer, technology, and process adoption
• External and internal stakeholder management in the direction expectation setting, strategy, financials etc.

Requirements

• Minimum of 8 years of sales experience and technical knowledge in the area of application and data solutions
• Highly developed consultative approach, solution selling and business development skills with an ability to consult with CXOs of global companies
• Offering Vertical experience or Industry Vertical experience – advantage
• Relevant experience in selling and closing deals from $2 to $10 million contract revenues with scope and complexity in the applications area
• Leads sales engagements where the specialty field is key to profitable and successful delivery
• Experience with international or global clients
• Highly trusted individual who maintains and expects high standards for self and team
• Able to work across multi-functions/multi-individuals to achieve desired results
• Unique and comprehensive industry knowledge in multiple key industry IT domains both internal and external to DXC
• Capable of working with clients to develop their high-level IT strategy and roadmap
• Capable of entering into a dialogue about value exchange for pricing innovation where DXC is not the low-cost provider
• Proactively creating small but significant consulting assignments that shapes RFPs before they are issued, reducing risk for clients and increasing probability of success for DXC
• Capable to gain and build in-depth knowledge about the customer's business, strategy and challenges
• Knows DXC's entire portfolio and how to integrate different solutions to create unique and innovative solutions for the customer
• Familiarity with program & project management methodologies
• Leadership skills in directing pursuit and/or delivery teams with many indirect reports
• Highly developed business development, negotiation skills and ability to influence contract content

• Mid-Senior level

• Full-time

• Information Technology and Sales
• Industries

Overview

West Middlesex Hospital - Patient Access

We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the West Middlesex Hospital working in our busy Admin Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.

The post holder will provide a comprehensive patient focused administrative service, on a day to day basis to a multi-disciplinary team based in the Patient Access team.

The successful candidate must be able to work autonomously and as a team member and be able to take a wide range of administrative duties. As a team player they will need to demonstrate excellent communication skills, be organised, adaptable and flexible, show empathy and concern for others. Working Monday to Friday 9-5.

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.

The post holder will be required to work in one of the following areas as indicated in the Job Advert providing cross cover where necessary:

• Clinical Offices
• A&E
• Main reception
• Central Outpatient Booking Team
• Clinical Imaging
• Wards
• Endoscopy

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex. We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period. Some roles may require weekend shifts at multiple sites.

• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
• Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
• Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff
• Interact with patients and relatives in distress in a sensitive and empathetic manner
• Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information
• Update patient details on PAS as appropriate, checking all demographic details on arrival or departure
• Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters
• Ensure all procedures are followed re data capture for service specific outcomes
• Ensure all paperwork is filed appropriately
• Arrange interpreter and transport services where indicated
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
• Provide cover across the POD as and when required
• Provide an excellent standard of service to patients at all times
• Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets
• Covering reception in the receptionist absence or leave

This advert closes on Sunday 9 Nov 2025

Overview

An opportunity has arisen for a collaborative post at West Middlesex Hospital, part of Chelsea and Westminster Hospital Foundation NHS Trust, and at Imperial College Healthcare NHS Trust (ICHT), to join our expanding team of expert and dedicated Nephrologists working across North West London. This post is required to continue to serve the renal population of Hounslow delivering both General Nephrology and Advanced Kidney Care clinics, along with ward liaison and pathway development. On call is 1 in 10 weeks based at the NWL inpatient Hub at Hammersmith Hospital.

We welcome applications from individuals with consultant experience and those interested in service leadership. The post holder should have wide experience in Renal Medicine and will be expected to deliver specialist nephrology services across multiple sites, contributing to the comprehensive care of patients with kidney diseases, including acute kidney injury, chronic kidney disease, dialysis, and transplantation. It is desirable for them to have a Masters or other further degree in Renal Medicine or a related subject. They should show interest in participation in clinical research and commitment to audit and service improvement.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.

If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period. Some roles may require weekend shifts at multiple sites.

• Provide high quality care to patients in Renal Medicine.
• Deliver specialist nephrology services across multiple sites, including acute kidney injury, chronic kidney disease, dialysis, and transplantation.
• On-call duties: 1 in 10 weeks, based at the NWL inpatient Hub at Hammersmith Hospital.
• Ward liaison and pathway development to improve renal care across the Trusts.

• Medically qualified and maintains GMC specialist registration.
• Wide experience in Renal Medicine with the ability to contribute across multiple sites.
• Desirable: Masters or other further degree in Renal Medicine or a related subject.
• Interest in participation in clinical research and commitment to audit and service improvement.
• Open to consultant experience and those interested in service leadership.

• Where possible, collaborate with academic and clinical colleagues to enhance the Trust’s translational research portfolio, meeting research governance requirements.
• Provide high-quality teaching to medical undergraduates and other health care professionals as required by clinical director.
• Act as educational supervisor and appraiser to ensure external accreditation of training posts.

Further detail is included in the attached job description.

This advert closes on Monday 13 Oct 2025.

Overview

Senior Patient Administrator
West Middlesex University Hospital 9am to 5pm

PREVIOUS APPLICANTS NEED NOT APPLY

This is an exciting opportunity to become the Senior Administrator providing a fully comprehensive administration service to the high performing Clinical Support Directorate. The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough; this will involve administering, liaising and acting in an efficient, effective and high quality manner.

The post holder will also be responsible for the coordination of their workload to meet the demands of senior leaders of the Division and, where appropriate, for ensuring necessary follow up action and deadlines are met. Attention to detail is paramount in this post as is the ability to prioritise workload; previous experience in administration is essential to this post.

The post holder will play a key role in the delivery of a high quality, safe and compassionate healthcare service to patients. They will ensure that streamlined administrative processes are implemented and followed which are focused on the patient and their individual needs.

The Senior Patient Administrator will provide effective and efficient administrative support to a team and will act as a focal point of communication between patients, doctors and other healthcare professionals. A senior member of the team, the staff member will act as a role model to others in all aspects of their work, consistently demonstrating the highest standards of professionalism and customer service.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

• Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload, day to day support, supervision, sickness, performance and appraisal and ensuring mandatory and statutory training targets are achieved.
• Support the Team Leader in maximising the best use of clinical and non-clinical resources
• Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills
• Proactively manage patient pathways so that all patients receive a high standard of service delivery
• Use initiative when dealing with patients’ problems or when dealing with managers and consultants who may request patient information.
• Ensure all activity is cashed up in a timely manner using the Trust’s Cerner/appropriate IT system including DNAs and discharges.
• Participate in new staff induction, demonstrates duties to new starters and providing close supervision
• Develop of new members of the team through training and supervision
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
• Suggest improvements to systems, with ways of measuring effectiveness of any changes made.
• Support the Team Leader in overseeing reception services ensuring adequate cover at all times and that patients receive an appropriate and welcoming service.
• Ensure patient demographic details are updated on the Cerner
• Collect and use data to measure performance of department against objectives.
• Assist all members of staff and patients with the uptake of new technologies, and where required become a ‘user champion’ to embed learning
• Assist in sourcing specialist equipment as appropriate.
• Flag up and report overseas visitors for payment
• Retrieve and validate missing NHS numbers card and investigate errors
• Participate in regular team meetings and other relevant meetings e.g. Patient Access cancer PTL
• Assist in the maintenance of stationery stock.
• Organise and prioritise workload with minimal supervision

This advert closes on Sunday 9 Nov 2025

Job Overview

A detailed work programme and a job plan will be arranged and agreed by the appointee with the Service Director in Medicine and the Chief Executive of the Trust.

The post holders will undertake fixed clinical and non-clinical sessions according to an agreed timetable with other members of the Consultant Team.

The post will be divided into a ratio 7.5:2.5 direct clinical care (DCC) / supporting programmed activities (SPA). Specific SPA objectives and outcomes will be agreed with the Service Lead within 3 months of appointment.

The current consultant work pattern provides hands on Consultant ‘shop floor’ presence from 09:00 to 21:00 Monday to Friday, 10:00 to 19:00 Saturday and Sunday to directly lead and guide the team to provide a high standard of clinical care for patients attending the Paediatric Emergency Department. There are no on call commitments as part of this post. This will change as the PEM consultant group continues to grow.

The Department is busy, seeing over 169,000 patients per year (20% paediatric) in conjunction with the Urgent Care Centre, achieving a high clinical standard of care and delivering the 95% 4 hour target. This is achieved through working as a close, co-operative team.

• To be responsible for ensuring patients experience an efficient patient pathway in keeping with national Key Performance Indicators except where the patient’s condition prohibits this.
• Supporting the governance programme in the Paediatric Emergency Department
• Trainee supervision, including WBPAs
• The organisation and supervision of minor procedures in the Emergency Department
• To effectively communicate decisions on continuing care to the Patient’s GP
• To engage in innovation and service development
• To attend departmental, governance and other inter-specialty meetings

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award‑winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.

Employment is subject to a six‑month probationary period.

Some roles may require weekend shifts at multiple sites.

The Emergency Department (ED) at West Middlesex Hospital sees 169,000 patients a year of which approximately 20% of these are children, providing the service to a large multi‑ethnic urban population. We are currently in the top ten preforming emergency departments in the country.

Paediatric Emergency Department (PED) falls within the Emergency Medicine Directorate and the paediatric services falls within the Children, Young People’s and Neonatal Directorate. The overall approach of the paediatric service is family and child centred with multi‑professional teams including paediatric nurses, psychologists, dieticians, physiotherapists, social workers and the Hospital School working together.

The dedicated Paediatric Emergency Department and the adjoining UCC, is open 24/7, which treats approximately 42,000 children per year with 24,000 are seen and managed in PED. It is co‑located with the main Emergency Department with a separate audio‑visual waiting room.

The PEM team is comprised of 4 PEM consultants, PEM registrars, Advanced Care Practitioner, CT3/JCF/FT2 doctors who have designated shifts in the PED, CESR doctors competing their secondments in PEM, as well as being entirely staffed by paediatric nurses.

Our department is a 9 bedded space, including an HDU space, a mental health room, a separate isolation room and a paediatric dedicated bay in the 4 bedded resuscitation area.

The Paediatric Emergency Departments is undergoing major service and workforce review and developments. The department is establishing a dedicated junior paediatric emergency team including advanced nurse practitioners.

PACS is installed and the department is very well supported by the Radiology Department with ready access to all investigations and prompt reporting. The department is fully computerised for patient attendances, investigations (radiology & pathology) and results and discharge summaries. Within the department we have Point of Care Testing for FBC, U&E and ABG and several ultrasound machines.

The department is a member of PERUKI (Paediatric Emergency Research in the UK & Ireland) and is commencing it research portfolio, alongside Chelsea and Westminster Emergency Department support with its strong track record. There is a strong track record of supporting trainees to develop projects into presentations at national and international conferences.

There is an active educational program cross site, both undergraduate and postgraduate, is driven by the emergency and paediatric departments creating a wide variety of learning opportunities including weekly simulation and monthly emergency training days.

Teaching duties will include medical students, sessions for the FY2s and middle grade teaching including preparation for RCPCH/FRCEM.

The post holder will be required to participate in the Trust and Directorate’s Clinical Governance activities, with a commitment to audit, annual appraisal for themselves, revalidation and CPD, and regular appraisal and mentoring of other team members.

It is expected that the post holder will engage in specific management tasks and contribute to monthly departmental meetings (sub‑directorate and Clinical Effectiveness) and hospital committees in agreement with the Service Lead and the Directorate Policy Board.

This advert closes on Thursday 23 Oct 2025

We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.

Overview

Our Coronary Care Unit (CCU) and Cardiology ward (Syon 1) is a 30 bedded ward, which comprises 6 CCU beds and 22 cardiology and heart failure step-down beds. An exciting opportunity has become available for a Sister or Charge nurse to support the Ward Manager in leading the nursing team. The post holder will be expected to provide a high standard of care including assessment, planning, implementation and evaluation of individualized, holistic patient care in conjunction with the multi-disciplinary team. As a proficient practitioner in cardiac care, the post holder will be expected to act as a role model to members of the nursing team. He / she will provide effective mentorship and preceptorship, participating in the education and training of nursing and non-nursing staff. The post holder will also take charge of the Coronary Care Unit as required, liaising closely with the Ward Manager and Modern Matron and will assume responsibility of providing safe and effective nursing care.

To provide exceptional patient care which is underpinned by evidence based practice and Trust values. To work in partnership with the patients’ family and friends and actively involve them in the caring process on behalf of the patient where agreed. To ensure safe allocation of nursing staff caseload depending on nursing staff skill mix. To communicate effectively with patients/relatives/carers/ and all members of the multidisciplinary team. Demonstrate high standards of nursing care, reflecting the ethos of NMC Code of Conduct. To develop and maintain specialist knowledge of nursing practice relevant to the clinical area. To undertake the responsibilities associated with being a mentor and preceptor reflecting the beliefs about professional nursing practice and patient care. Demonstrably contribute towards the continuing development of professional nursing practice in the department. To conduct oneself in a professional manner and be a role model to others at all times.

Clinical:

• To develop further in the area of clinical expertise.
• To be up to date on clinical practice and implement and change practice of self and others as appropriate.
• To be an expert in the designated basic clinical skill set and to teach, inform and coach others as appropriate.
• To positively contribute to research and audit initiatives.
• To ensure patients undergoing procedure for the cardiac catheter lab are prepared as per protocol in a timely manner.
• To facilitate and organize occasional transfer to other tertiary hospital, on the North West London Area, for patients needing complex invasive cardiology interventions and procedures.
• To manage the flow of patients within the clinical area taking into consideration levels of care and patient acuity.
• Always adhere to infection control policies and procedure and be able to challenge staff not following IPC guidelines.

Leadership:

• To co-ordinate the Cardiology unit on a regular and on-going basis.
• To support less experienced staff to set priorities and support them to flourish their clinical skills and experience.
• To take a lead in specific areas of delegated responsibility within the ward team (clinical & non-clinical).
• To assist Team Leaders in the development of others and deputises appropriate.
• To supervise temporary / bank staff.
• To act as a mentor for Band 5 nurses and nursing students (as sign-off mentor).
• To empower others to make decisions.
• To be able to challenge poor practice and support staff to follow protocols and procedures.

Educational:

• To contribute towards staff development within cardiology by means of teaching in the classroom and in the clinical setting.
• To contribute towards the knowledge of other healthcare professionals within primary and secondary care through teaching and presentations.
• To develop and maintain own clinical skills and expertise by attending relevant study days/conferences where appropriate.
• To participate in the orientation of new staff and students.

Professional:

• To act in accordance with the NMC Code of Conduct.
• To exercise sensitivity and diplomacy regarding role boundaries with other healthcare professionals across the Acute Trust and local Primary Care Trust.
• To engage in personal clinical supervision.
• To participate in own annual appraisal with regular review with line manager, identifying own development needs and appropriate learning that relate the role.

Audit and Research:

• To facilitate and participate in the collection of audit data and outcome measures to demonstrate effectiveness of the service provided, and to highlight areas for further development.
• To participate in local and Trust audits such as Infection Control Audit and other Quality Improvement Audits.
• To present results of audit to the Trust and cardiac directorate.
• To obtain, evaluate and implementation findings from research and other information to facilitate best practice.

Communication:

• Ensure all communication, which may be complex, contentious or sensitive, is undertaken in a responsive and inclusive manner, focusing on improvement and ways to move forward.
• Ensure all communication is presented appropriately to the different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions.

This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and his/her manager.

All duties must be carried out under supervision or within Trust policy and procedure. You must never undertake any duties that are outside your area of skill or knowledge level. If you are unsure you must seek clarification from a more senior member of staff.

This advert closes on Wednesday 8 Oct 2025

Overview

West Middlesex Site – Clinical Imaging Department

We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy on the West Middlesex site working in our busy Clinical Imaging department. Working in the clinical reception/back office, you should have telephone experience and ideally experience of working with Cerner or other PAS systems. You should have a good team spirit as well as being able to work autonomously. As a team player you will need to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.

Working Monday to Friday 9.00am-5.00pm, 12.00pm-8.00pm, and some weekends.

• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner.
• Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery.
• Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff.
• Interact with patients and relatives in distress in a sensitive and empathetic manner.
• Take and relay, as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information.
• Update patient details on Soliton/Cerner as appropriate, checking all demographic details on arrival or departure.
• Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters.
• Ensure all procedures are followed regarding data capture for service specific outcomes.
• Ensure all imaging referrals are managed appropriately.
• Arrange interpreter and transport services where indicated.
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development.
• Provide cover across the Imaging areas as and when required.
• Provide an excellent standard of service to patients at all times.
• Ensure the referrals and bookings are managed within the department targets.

• Telephone experience and ideally experience of working with Cerner or other PAS systems.
• Good team spirit and the ability to work autonomously.
• Excellent listening and communication skills; organised, adaptable and flexible; empathetic and compassionate toward others.
• Ability to work in a very busy and demanding environment.

• Chelsea and Westminster Hospital NHS Foundation Trust operates two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
• Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us as Good in safety, effectiveness, care, and responsiveness, and Outstanding in leadership and resource use.
• We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
• We welcome applications for flexible working arrangements, accommodating requests where possible to support staff and patient needs.
• The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
• Some roles may require weekend shifts at multiple sites.

This advert closes on Tuesday 14 Oct 2025.

Patient Administrator Band 3 AEC Department 6 month, Maternity Leave Cover

West Middlesex Site

Monday- Sunday , Weekends and Bank Holidays, on a shift pattern. Must be able to do all the shifts

08.00am- 20.00pm

We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the West Middlesex Site working in our busy AEC Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.

The post holder will provide a comprehensive patient focused administrative service, on a day-to-day basis to a multi-disciplinary team based in our AEC Department . The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties, must have customer care or reception experience.

As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative
support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in both of the following areas, providing cross cover where necessary:

Majors

Front Reception

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.


Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.


We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.


We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.


The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.


Some roles may require weekend shifts at multiple sites.


Roles and responsibilities

Clinical Office:
• Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records
• Contact other departments and teams as necessary relating to the patient care pathway and service delivery
• Support the Team Leader and practitioners with the smooth running of clinics and procedure lists.
• Liaise with other hospitals and GPs regarding patient care pathways
• Prepare for clinics ensuring all relevant documentation is available and notes are prepared
• Use Trust’s computer system, to generate clinic lists and help locate missing notes
• Use of the case note record tracking(CRT) system to electronically
register/move/transfer/locate medical case notes
• Prepared all externally transcribed correspondence for signature and despatch within the agreed Trust timeframe, escalating where necessary.
• Match all correspondence typed by the managed transcription service with correct patient and clinician, any amendments are made, and letters dispatched and filed in medical record.
• Correct any mismatches by reference to medical record, original dictation, communication with the transcription service and if required clinical staff.
• Provide any specific advice to patients upon booking-in, in preparation for their appointment
• Ensure all patients are added to the Trusts PAS system before their appointment
• Type urgent letters and reports as required
• Register new referrals, and ensure all patient information is up to date and complete
• Book outpatient appointments

Please refer to the job description for the full list of roles and responsibilities


This advert closes on Thursday 2 Oct 2025