23,621 Jobs in Broseley

Customer Service Coordinator - Wolverhampton

Wolverhampton, West Midlands Vistry Group PLC

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Customer Service Coordinator - Wolverhampton Job Type: Full timeIn a nutshell.

We’re looking for a proactive and customer-focused Customer Service Coordinator to join our Divisional Project Team based in Wolverhampton.

In this role, you’ll be the first point of contact for customers, handling enquiries and concerns received via telephone and email. You’ll coordinate with contractors to resolve snagging issues and defects in customers’ homes, ensuring timely and effective resolutions. You’ll also respond to development-related concerns, helping maintain our commitment to customer satisfaction and quality service.

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

Let’s cut to the chase, what’s in it for you…
  • Competitive basic salary and annual bonus
  • Salary sacrifice car scheme available to all employees
  • Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
  • 2 Volunteering days per annum
  • Private medical insurance, with employee paid cover
  • Enhanced maternity, paternity and adoption leave
  • Competitive pension scheme through salary sacrifice
  • Life assurance at 4 x your annual salary
  • Share save and share incentive schemes
  • Employee rewards portal with many more benefits…
In return, what we would like from you…
  • Behave in line with our company values – Integrity, Caring and Quality
  • Previous experience working within a similar environment
  • Good understanding of Microsoft Office, Excel, Outlook
  • Ability to handle complaints and difficult situations
  • Touch Typing
  • A calm and cheery personality
  • Patience and calmness under pressure
  • A sense of humour
  • Good planning and organisations skills
  • Problem solving and decision-making skills
  • A polite, tactful and assertive attitude
  • Excellent communications skills
  • Good team working skills
Desirable 
  • 5 GCSE’s or equivalent including Maths & English
  • Experience working for a residential house builder ideally within the customer facing environment
  • An understanding of building regulations and legal obligations.
  • A good understanding of written English Grammar
More about the Customer Service Coordinator role.
  • To address and respond to Customer issues in a prompt and organised way.
  • To deliver an excellent customer service, understanding and empathy to our customers
  • To liaise with internal departments and form excellent working relationships as part of the larger team.
  • To communicate effectively and regularly with colleagues and management
  • Issue instructions to Sub-contractors and follow up to ensure prompt resolution
  • Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
  • Arrange and manage appointments for our in-house Technicians.
  • Keep our database system up to date at all times.
  • Carry out general administrative duties.
  • Work directly with the Customer Service Project Manager to ensure our KPI’s are in line with company guidelines
  • Learn and at all times adhere to the company Health and Safety requirements.
Finally, let’s tell you a bit more about us…

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. 

Join us in making Vistry.  

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Self Employed Personal Trainer - Birmingham Perry Barr - Self Employed

Perry Barr, West Midlands The Gym Group

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Self Employed Personal Trainer - Birmingham Perry Barr - Perry Barr, United Kingdom Self EmployedPersonal Trainer - Build Your Business with The Gym Group!

Are you a passionate and ambitious Level 3 qualified Personal Trainer looking to grow your self-employed career in a supportive and dynamic environment? At The Gym Group, we're more than just a gym-we're a nationwide fitness community that makes health and wellness accessible to everyone. With over 240 locations across the UK, we provide the perfect space for you to thrive, grow your client base, and do what you love.

Why Choose The Gym Group?

We put people first-our members and our trainers! Here's why joining us is the best move for your career:

Supportive & Inclusive Community - Be part of a team that champions your success, celebrates diversity, and helps you grow.

Unrivalled Training & Career Development - Our industry-leading induction and ongoing CPD opportunities will equip you with the confidence and skills to maximise your business potential.

Flexible Working Hours - Work on your own terms, setting your schedule around your lifestyle and commitments.

Cutting-Edge Facilities - We invest millions every year in our gyms to ensure you and your clients have access to top-tier equipment and spaces.

Official Hyrox Partner - Stay ahead of fitness trends! We offer Hyrox classes in 120+ gyms nationwide to help you attract clients.

Your Benefits as a Self-Employed Personal Trainer:

? Zero-Risk Start - First month's rental completely free!

? Keep 100% of Your Earnings - No hidden fees, no commission, just full control of your success.

? Ongoing Career Support - Access to CPD courses and training to help you stay at the top of your game.

? Free Advertising & Business Growth - Get promoted through in-gym marketing and social media exposure.

? Ready to take your PT career to the next level? Join a community that supports your growth, champions your passion, and helps you thrive.

? Apply now and let's get started!

Need assistance?

If you have a disability or condition that makes it difficult for you to complete your application online please email your cv to or alternatively call the TGG Recruitment team on and someone will be more than happy to support you. We also want to put it out there that we actively encourage applications from a diverse demographic and we are passionate about your culture and value alignment. We want this to be a match that works for you as much as for us!
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Customer Advisor - Forecasted Volume

Oldbury, West Midlands The Automobile Association

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Company description

Job Title: Customer Service Advisor

Location: Oldbury

Salary: £25,700 plus bonus potential up to £2k p/y post probation

Contract: Full time – permanent

Hours: 40 hours per week.

Shift Pattern: Rotating shift pattern covering 365 days of the year shifts between 7am-9pm

Start Dates: October & November 2025. Due to expansion, we're recruiting a new cohort of colleagues. Please make sure in your application form, you list if you have any holiday requirements across October/November/December

Interview Dates: Various across October & November 2025

Are you looking to excel in your career and work for the biggest name in the automotive industry?

We’re recruiting for Customer Service Advisors to support our roadside heroes in rescuing the public during times they need us most.

You’ll be working in a fast paced, friendly environment where you’ll be taking around 100 calls a day, ranging from updates and changes to policy’s to arranging a patrol to rescue a family from the M4!

As you can understand, some calls you answer could involve complexities or vulnerable and distressed customers, so our in-depth 4 week training period will ensure you’re confident to provide the best solution to every customer, every time.

If you’re good at what you do, you can work anywhere! If you’re the best at what you do, you work at The AA!

What Will I Be Doing?
  • Supporting our customers in a high-volume contact centre via telephone through their breakdown journey. You’ll be actively listening providing guidance with your warm and reassuring tone.
  • Showing our customers, they’re valued by understanding their situation, keeping the conversation constructive
  • Using detailed scripts to gather information from the call and apply logic to assess the best course of action
  • Pushing for better by using resources available to offer the best customer service
  • Maintaining composure whilst reassuring customers, providing safety advice and promptly sending support
  • Retaining high volumes of call information whilst updating multiple IT systems accurately and swiftly

We’re looking for someone who:                                                                                          

  • Is supportive with the ability to remain warm and kind, even in the face of conflict
  • Can make our customers feel respected and valued
  • Can understand incoming information and make logical decisions quickly and efficiently 
  • Will be proactive, taking pride and ownership in your work while working towards targets
  • Can cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
  • Is able to retain and sort incoming information accurately and swiftly

What’s In It For Me?

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

  • 23 days annual leave plus bank holidays
  • Worksave pension scheme with up to 7% employer contribution
  • Free AA breakdown membership from Day 1 plus 50% discount for family and friends
  • Discounts on AA products including car and home insurance
  • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
  • Company funded life assurance
  • Diverse learning and development opportunities to support you to progress in your career
  • Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive p

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Lead Data Platform Architect - NonVolume

Oldbury, West Midlands The Automobile Association

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Job Description

Company description

Location: Oldbury (hybrid working 3 office days per week)

Employment Type: Permanent, full time

Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Lead Data Platform Architect means you'll play a crucial role in our success and be part of this exciting motoring journey.

Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

#LI-Hybrid

This is the job

Are you passionate about designing cutting-edge data platforms that drive real business impact? Do you thrive in collaborative environments and enjoy mentoring others while shaping the future of data architecture?

We’re looking for a Lead Data Platform Architect to join our Data & Analytics team. This is a pivotal role where you’ll lead the design and implementation of scalable, secure, and high-performing data solutions, primarily leveraging Azure and Databricks technologies.

What will I be doing?
  • Architect and deliver end-to-end data platform solutions using Azure and Databricks , aligned with our strategic frameworks.
  • Own and develop technical solution architecture documents for key work packages.
  • Collaborate across engineering teams and technical departments to ensure robust infrastructure design.
  • Lead technical evaluations, pilots, and proof-of-concepts to inform design decisions.
  • Champion best practices in data engineering, governance, and agile delivery.
  • Mentor BI Platform Architects and contribute to the growth of our technical community.
What do I need?
  • Extensive hands-on experience with Azure and Databricks, including data storage, security, networking, and cost optimisation.
  • Strong understanding of engineering methodologies and data sharing capabilities.
  • Experience designing secure, scalable cloud solutions for data-driven organisations.
  • Familiarity with PowerBI is beneficial but not essential.
  • Agile and DevOps mindset, with experience using tools like Git and Jira.
  • Excellent communication skills, able to translate complex technical concepts for diverse audiences.
  • Proven leadership and mentoring capabilities.
Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

  • 25 days annual leave plus bank holidays + holiday buying scheme
  • Worksave pension scheme with up to 7% employer contribution
  • Free AA breakdown membership from Day 1 plus 50% discount for family and friends
  • Discounts on AA products including car and home insurance
  • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
  • Company funded life assurance
  • Diverse learning and development opportunities to support you to progress in your career
  • Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

#LI-HH

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Head of Solution Architecture - NonVolume

Oldbury, West Midlands The Automobile Association

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Company description

Location: Oldbury (hybrid working 3 office days per week)

Employment Type: Permanent, full time

Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Head of Solution Architecture means you'll play a crucial role in our success and be part of this exciting motoring journey.

Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

#LI-Hybrid

This is the job

Are you ready to shape the future of architecture in a complex, multi-business environment? We’re looking for a strategic and collaborative leader to head up our Solution Architecture function at the AA.

As Head of Solution Architecture , you’ll lead a high-performing team responsible for designing and delivering scalable, secure, and innovative solutions that support our transformation journey. You’ll play a pivotal role in evolving our architecture practice from project-based delivery to a product-centric model, ensuring alignment with enterprise strategy and driving value across a portfolio worth £80 million.

What will I be doing?
  • Leading and maturing the solution architecture practice across the AA, fostering innovation and continuous improvement.
  • Driving architecture governance across a large-scale, complex change portfolio.
  • Acting as a trusted advisor to senior stakeholders, translating business needs into actionable architectural solutions.
  • Championing communities of practice and mentoring technical talent across the organisation.
  • Overseeing end-to-end solution design, ensuring alignment with enterprise architecture and technical strategy.
What do I need?
  • Proven leadership in architecture practices, with strong experience in evolving and maturing solution architecture functions.
  • Strong communicator and collaborator, able to engage across cross-functional teams and with stakeholders at all levels - technical and non-technical.
  • Experience managing large-scale portfolios and navigating complex, multi-business unit environments.
  • A background in consultancy services is highly beneficial, bringing a customer-focused and outcome-driven mindset.
  • Deep knowledge of modern technologies, platforms, and integration patterns.
  • Experience operating architecture governance controls and delivering measurable business value.
Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

  • 25 days annual leave plus bank holidays + holiday buying scheme
  • Worksave pension scheme with up to 7% employer contribution
  • Free AA breakdown membership from Day 1 plus 50% discount for family and friends
  • Discounts on AA products including car and home insurance
  • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
  • Company funded life assurance
  • Diverse learning and development opportunities to support you to progress in your career
  • Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

#LI-HH

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Lead Health and Safety Advisor - NonVolume

Oldbury, West Midlands The Automobile Association

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Job Description

Company description

Job Title: Lead Health and Safety Advisor
Location: Oldbury – Field Based
Employment Type: Permanent
Salary: Competitive Salary + Up-to 12% Bonus
Hours: Monday-Friday

AA Summary

Think the AA is just about roadside assistance? Think again! 

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?

#LI-EJ1 #LI-Hybrid

This is the job

As a Lead Health & Safety Advisor at the AA, you’ll be at the forefront of promoting a positive safety culture. You’ll provide expert advice, deliver engaging training, and support colleagues with practical guidance on a wide range of health and safety matters. Your role will involve investigating incidents, conducting internal audits, and ensuring we meet all legal and company standards. If you’re passionate about making a real difference and enjoy working in a dynamic environment, this is the perfect opportunity to shape the future of health and safety at the AA.

What will I be doing?
  • Analyse risk trends, investigate data, and develop corrective and preventative action plans
  • Advise senior management on compliance, risk mitigation, and fostering a strong safety culture
  • Support complex, group-wide Health & Safety projects to achieve strategic objectives
  • Mentor and guide junior Health & Safety colleagues
  • Liaise with external organisations and regulatory bodies
  • Contribute to cross-functional meetings and strategic Health & Safety planning
  • Champion a positive safety culture at every level of the organisation
  • Assist departments in developing and carrying out risk assessments and safe systems of work
  • Maintain up-to-date knowledge of UK Health & Safety legislation, providing expert advice and technical support
  • Review, update, and advise on Health & Safety policies, procedures, and documentation, including content for the company intranet
  • Support the audit programme by conducting management system and site audits
  • Engage and consult with key stakeholders, including staff, regulators, and union representatives
  • Investigate and report on accidents, incidents, and dangerous occurrences, ensuring compliance with relevant legislation
  • Respond to Health & Safety enquiries and concerns from employees or the public, taking appropriate action where necessary
What do I need?
  • NEBOSH Diploma/NVQ in Occupational Safety and Health (or equivalent) – essential
  • Chartered Member of IOSH, or Certified Member working towards Chartered status – essential
  • NEBOSH National General Certificate in Occupational Health & Safety – essential
  • Experience auditing to ISO 45001 or similar Health & Safety standards
  • Proven experience as a Senior Health & Safety Advisor in a complex, multi-site environment
  • Strong knowledge of UK Health & Safety legislation and best practice
  • Ability to influence senior leaders and drive a positive safety culture
  • Confident in developing and reviewing risk assessments and safe systems of work
  • Excellent communication skills, with experience engaging a range of stakeholders
  • Proficient in Microsoft Office, SharePoint, and audit management tools (e.g., iAuditor)
Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

  • 25 days annual leave plus bank holidays + holiday buying scheme
  • Worksave pension scheme with up to 7% employer contribution
  • Free AA breakdown membership from Day 1 plus 50% discount for family and friends
  • Discounts on AA products including car and home insurance
  • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
  • Company funded life assurance
  • Diverse learning and development opportunities to support you to progress in your career
  • Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

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Automotive Helpdesk Technician - Forecasted Volume

Oldbury, West Midlands The Automobile Association

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Job Description

Company description

Join Our Team as a Technical Helpdesk Advisor

Are you an automotive professional ready for a new challenge ? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience.

We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with both AA.

This is the job

Salary: £ 35,000.pa plus benefits

Shifts: Between 0700 – 2000 Monday to Sunday.

Location: Oldbury Office, On Site Working

As a Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers via the telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.

What will I be doing?
  • The T echnical Advisor, your role involves providing essential technical support, advice, and repair fixes to our customers. Your expertise ensures that we only attend vehicles in a genuine breakdown scenario.
  • Your expertise ensures efficient communication and effective resolution of breakdowns for our customers.
  • You’ll be meticulously recording data on the relevant databases. This accurate information will contribute to detailed management insights and facilitate efficient decision-making. You must be computer literate and confident using various systems.
  • You’ll be confident in providing advice, simplifying information so the customer understands and providing excellent customer service.
  • As a target driven individual you’ll be focussed on achieving results.
What do I need?
  • Mechanical Qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
  • A Fixer/Problem Solver You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again
  • A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower! You’ll give customers and Patrols the confidence that whatever the issue, you can help them
  • Flexible: Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends
Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including: 

  • Diverse learning and development opportunities to support you to progress in your career 
  • 25 days annual leave, plus 8 bank holidays 
  • Free AA breakdown membership from day 1!
  • Discounts on AA products including car and home insurance 
  • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more 
  • Work save pension scheme with up to 7% employer contribution 
  • Company funded life assurance
  • Dedicated Employee Assistance Programme 

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

This advertiser has chosen not to accept applicants from your region.
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Motor Vehicle Support Technician - Forecasted Volume

Oldbury, West Midlands The Automobile Association

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Job Description

Company description

Join Our Team as a Technical Helpdesk Advisor

Are you an automotive professional ready for a new challenge ? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience.

We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with both AA.

This is the job

Salary: £ 35,000.pa plus benefits

Shifts: Between 0700 – 2000 Monday to Sunday.

Location: Oldbury Office, On Site Working

As a Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers via the telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.

What will I be doing?
  • The T echnical Advisor, your role involves providing essential technical support, advice, and repair fixes to our customers. Your expertise ensures that we only attend vehicles in a genuine breakdown scenario.
  • Your expertise ensures efficient communication and effective resolution of breakdowns for our customers.
  • You’ll be meticulously recording data on the relevant databases. This accurate information will contribute to detailed management insights and facilitate efficient decision-making. You must be computer literate and confident using various systems.
  • You’ll be confident in providing advice, simplifying information so the customer understands and providing excellent customer service.
  • As a target driven individual you’ll be focussed on achieving results.
What do I need?
  • Mechanical Qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
  • A Fixer/Problem Solver You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again
  • A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower! You’ll give customers and Patrols the confidence that whatever the issue, you can help them
  • Flexible: Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends
Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including: 

  • Diverse learning and development opportunities to support you to progress in your career 
  • 25 days annual leave, plus 8 bank holidays 
  • Free AA breakdown membership from day 1!
  • Discounts on AA products including car and home insurance 
  • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more 
  • Work save pension scheme with up to 7% employer contribution 
  • Company funded life assurance
  • Dedicated Employee Assistance Programme 

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

This advertiser has chosen not to accept applicants from your region.

Technical Helpdesk Advisor - Forecasted Volume

Oldbury, West Midlands The Automobile Association

Posted today

Job Viewed

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Job Description

Company description

Join Our Team as a Technical Helpdesk Advisor

Are you an automotive professional ready for a new challenge ? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience.

We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with both AA.

This is the job

Salary: £ 35,000.pa plus benefits

Shifts: Between 0700 – 2000 Monday to Sunday.

Location: Oldbury Office, On Site Working

As a Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers via the telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.

What will I be doing?
  • The T echnical Advisor, your role involves providing essential technical support, advice, and repair fixes to our customers. Your expertise ensures that we only attend vehicles in a genuine breakdown scenario.
  • Your expertise ensures efficient communication and effective resolution of breakdowns for our customers.
  • You’ll be meticulously recording data on the relevant databases. This accurate information will contribute to detailed management insights and facilitate efficient decision-making. You must be computer literate and confident using various systems.
  • You’ll be confident in providing advice, simplifying information so the customer understands and providing excellent customer service.
  • As a target driven individual you’ll be focussed on achieving results.
What do I need?
  • Mechanical Qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
  • A Fixer/Problem Solver You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again
  • A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower! You’ll give customers and Patrols the confidence that whatever the issue, you can help them
  • Flexible: Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends
Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including: 

  • Diverse learning and development opportunities to support you to progress in your career 
  • 25 days annual leave, plus 8 bank holidays 
  • Free AA breakdown membership from day 1!
  • Discounts on AA products including car and home insurance 
  • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more 
  • Work save pension scheme with up to 7% employer contribution 
  • Company funded life assurance
  • Dedicated Employee Assistance Programme 

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

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Graduate Software Engineering Programme 2026 - Telford

Telford, West Midlands Capgemini

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Job Description

Graduate Software Engineering Programme 2026 - Telford Reference Code: -en_GBContract Type: PermanentProfessional Communities: Software Engineering

Graduate Software Engineering Programme - September 2026 (Telford)

Location: Telford 


Intakes:   April or September 2026 


Reward: 30,000 + Benefits Package
 

About the job you’re considering

Graduate Software Engineer – Insights & Data (I&D) / Custom Software Development (CSD) Practice`s

We are looking for tech passionate individuals to want to start their career in the IT industry.

You will be joining a significant business area working for our largest UK public sector client working with inspiring experts from whom you can learn from and enjoy the career opportunities this brings.


This role is only available to be based in our office in Telford, West Midlands. As such you will need to be based within a commutable distance of 90 minutes to the Telford office, where you should expect to typically be in our office 3 days a week. This specific role is not available to be based in any other UK office, but other opportunities on our website have more flexibility on locations.

Your role

As a Graduate Software Engineer with a strong foundation in computer science and a keen interest in data and software development. You’ll contribute to innovative projects across cloud, data, and software engineering domains.  

Graduate Empower Programme

The Empower Programme provides hands-on experience, structured development, and the opportunity to make a meaningful impact. You’ll join a supportive, feedback-rich environment where you’ll build consulting, technology, industry, and soft skills - whether in business analysis, data, project management, software development, cybersecurity, AI or creative design.  

Designed to help you thrive, offering technical and professional development alongside tailored feedback and mentoring. You’ll have regular social and networking events to strengthen connections across teams and contribute to a positive, collaborative culture. 

The Empower Programme equips you to succeed in dynamic roles that integrate both technology and business expertise to deliver value for clients. Built around six essential Power Skills, the programme blends client work, role-specific training, and collaborative projects. You’ll join Learning Pods to build cross-functional networks and follow personalised development roadmaps that guide your growth. 

Your skills and experience

Key Qualifications:

  • Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related STEM field.
  • Solid understanding of software development methodologies and the Software Development Life Cycle (SDLC).
  • Strong analytical, problem-solving, and communication skills.
  • Demonstrated ability to work collaboratively in team environments.
  • Eagerness to learn and adapt to emerging technologies.

Technical Skills:

  • Proficiency in programming languages (e.g., Python, Java, C++, JavaScript).
  • Experience with database systems (SQL and NoSQL).
  • Familiarity with cloud platforms (AWS, Azure, GCP).
  • Exposure to data visualization tools (e.g., Tableau, Power BI).
  • Understanding of software testing and quality assurance.
  • Knowledge of frameworks and development stacks (e.g., React, Angular, Django, MEAN).
  • Experience with version control systems (Git).
  • Awareness of DevOps practices and CI/CD tools (e.g., Docker, Kubernetes, Jenkins).
  • Basic cybersecurity principles and secure coding practices.
  • Strong grasp of data structures and algorithms.

YOUR SECURITY CLEARANCE

Security Check (SC) Clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Get The Future You Want – what does it mean for you?

Shape your path – You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Your Wellbeing – You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and Happy workforce a critical component for us to achieve our organisation ambitions.

To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Capgemini. Get The Future You Want.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get The Future You Want |


 

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