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Job Title: Patient Advisor

Hours: Full Time - 40 Hours (Must be happy to work weekends)

Location: Weybridge

Salary: £27,000 + benefits

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave pro rata
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.

Do you enjoy working as part of a team and feel passionate about customer facing support ? Do you approach issues in a positive and methodical manner, making the best use of available resources and considering value for money ? If so, we’d love to hear from you !

About the Team

HM Treasury's Group Finance Team comprises approximately 50 staff. We provide high quality advice covering strategic finance, financial management, financial reporting and counter fraud and risk for internal use, and accurate information for Parliamentary control and public accountability purposes.

We are part of the wider Government Finance Function (GFF), which represents and supports the finance community across the civil service. GFF offers a range of developmental opportunities, resources, tools, and networks to support us in our roles.

Finance Operations sits within the Group Finance Team; we are a small but key team based mainly in Norwich. We are responsible for all transactional finance activities, including accounts payable and receivable, cash and bank administration, corporate and procurement cards and the corporate contracts that support our colleagues across the whole HM Treasury Group.

The team offers a professional, encouraging and fun environment with a focus on problem solving and operational excellence, providing opportunities to develop technical and non-technical skills.

About the Job

In this role, you will:

·   Reconcile HM Treasury group bank accounts, recording daily cash management activities and completing month end close-down activities for the Cash management, Accounts Payable and Accounts Receivable modules in our financial system.

·   Complete a monthly schedule of reconciliations for the various control accounts, including payroll costs and staff debtor accounts liaising with the Finance, HR & Payroll teams, Oracle system team and our payroll provider to investigate any variances or resolve errors on upload.

·   Process sales invoice requests, banking payments and receipts, recording income and building the weekly BACs payment run batches. Ensure the validity and accuracy of data recorded in our financial systems and that all queries and discrepancies are investigated and resolved.

·   Manage queries received via the teams’ shared mailboxes and Marval, responding in a timely manner and working collaboratively with colleagues to deliver exceptional customer service to our key stakeholders.

·   Assist with the collation of information required for the completion, submission and publication of cross government returns including monthly KPI figures.

For a more detailed list of accountabilities please review the job advert on Civil Service Jobs.

About You

You must be able to think creatively to solve challenging problems, whilst meeting the needs and expectations of customers and the business; build and proactively maintain excellent working relationships for effective management of service delivery, whilst supporting and working closely with colleagues to achieve team objectives and manage multiple workloads, ensuring deadlines are met and relevant procedures are followed, whilst maintaining accuracy and quality of work.

You must also be willing to study towards an AAT level 3 qualification, if this qualification is not already held.  

Some of the Benefits our people love!

·   25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King’s birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month

·   Flexible working patterns (part-time, job-share, condensed hours)

·   Generous parental and adoption leave packages

·   Access to a generous Defined Benefit pension scheme with employer contributions of 28.97%

·   Access to a cycle-to-work salary sacrifice scheme and season ticket advances

·   A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity

For more information about the role and how to apply, please follow the apply link.

If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form

Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002

Part of the Telecom Plus group

• Utilities are constantly rising.
• Save money on essential services.
• Help others save money and get paid.

Gas - Electricity - Broadband - Mobile & Insurance

This is a Self Employed Opportunity

• Work around your existing job
• And fit around family commitments
• Potential earnings from £500-£000 pcm
• Unlimited income potential for team builders
• Free ongoing training is provided

Initial nominal refundale fee of 0 is required

Earnings are dependant upon the effort and time you put in.

This is an opportunity to build for your financial security.
To apply, you MUST be permitted to work in the UK,
Minimum age 21 and not on a student VISA
This is NOT a warehouse Job

To find out more click APPLY NOW

A company representative will call to explain and answer your questions with no obligation interested then click apply now.

Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002

Part of the Telecom Plus group

• Utilities are constantly rising.
• Save money on essential services.
• Help others save money and get paid.

Gas - Electricity - Broadband - Mobile & Insurance

This is a Self Employed Opportunity

• Work around your existing job
• And fit around family commitments
• Potential earnings from £500-£000 pcm
• Unlimited income potential for team builders
• Free ongoing training is provided

Initial nominal refundale fee of 0 is required

Earnings are dependant upon the effort and time you put in.

This is an opportunity to build for your financial security.
To apply, you MUST be permitted to work in the UK,
Minimum age 21 and not on a student VISA
This is NOT a warehouse Job

To find out more click APPLY NOW

A company representative will call to explain and answer your questions with no obligation interested then click apply now.

Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002

Part of the Telecom Plus group

• Utilities are constantly rising.
• Save money on essential services.
• Help others save money and get paid.

Gas - Electricity - Broadband - Mobile & Insurance

This is a Self Employed Opportunity

• Work around your existing job
• And fit around family commitments
• Potential earnings from £500-£000 pcm
• Unlimited income potential for team builders
• Free ongoing training is provided

Initial nominal refundale fee of 0 is required

Earnings are dependant upon the effort and time you put in.

This is an opportunity to build for your financial security.
To apply, you MUST be permitted to work in the UK,
Minimum age 21 and not on a student VISA
This is NOT a warehouse Job

To find out more click APPLY NOW

A company representative will call to explain and answer your questions with no obligation interested then click apply now.