53,480 Jobs in Coleshill

Work From Home Research Panelist Focus Group (Remote)

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Birmingham £3000 per year TowardJobs

Posted 28 days ago

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Job Description

Part Time Freelance

Work From Home - Research Panelist / Focus Group (Remote)

Part-Time | Remote Work Opportunity | Flexible Schedule

About This Opportunity

We are seeking dedicated individuals to participate in legitimate market research studies as remote research panelists across the USA. This role involves completing paid surveys, participating in focus groups, and contributing to clinical research studies from the comfort of your home.

Position Overview

As a Research Panelist, you will provide valuable insights through various research methodologies including online surveys, phone interviews, and virtual focus groups. This is an excellent supplemental income opportunity that allows you to work on your own schedule while contributing to important market research initiatives.

Key Activities:

  • Complete online surveys and questionnaires (5-30 minutes each)
  • Participate in phone interviews and virtual focus groups
  • Provide feedback on products, services, and market trends
  • Maintain accurate records of participation
  • Follow research protocols and guidelines

Requirements

Essential Qualifications:

  • Computer or mobile device with reliable internet connection
  • Quiet workspace free from distractions
  • Ability to work independently with minimal supervision
  • Strong reading comprehension and communication skills
  • Smartphone with camera or webcam for verification purposes

Compensation & Benefits

Earning Potential:  $50 to $00 USD per month for regular participants

  • Survey completion: 0.25 - 5.00 per survey
  • Focus groups: 50 - 300 per session

Benefits:

  • Flexible scheduling - work when convenient for you
  • No commute required - 100% remote work
  • Skill development in market research and data analysis
  • Supplemental income opportunity
  • No educational requirements or previous experience necessary

Work Environment

This is a fully remote, part-time position with flexible hours. Participants typically dedicate 1-3 hours daily to maximize earning potential. Work can be completed evenings, weekends, or during personal downtime.

Application Process

Qualified candidates will undergo a brief verification process to ensure eligibility for research studies. All personal information is kept strictly confidential in accordance with privacy regulations.

Important Note:  This position is designed as supplemental income and should not be considered full-time employment. Earnings depend on study availability and individual participation levels.

Company Details

TowardJobs.com is a global recruitment platform dedicated to creating meaningful connections between job seekers and employers across the world, specializing in both on-site and remote positions. The company’s mission is to empower workplaces and enrich careers by ensuring every candidate and organization experiences a positive, productive partnership that leads to lasting professional success.
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Account Executive - Tamworth

B78 1ST Tamworth, West Midlands Greencore Group

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Opportunity: Account Executive - 12 Month FTC

Location: Tamworth

Why Greencore?

We're a vibrant, fast-paced leading food manufacturer. Employing 13,300 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY24, we generated revenues of £1.8bn.

Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,500 daily deliveries of our own chilled and frozen produce and that of third parties.

We work hard to ensure that Greencore is a great place to work, and our people truly are at the core. We're committed to ensuring all our colleagues have development plans and strive to provide inspiring leadership - in fact, in the past year we've seen an 11% increase in the number of colleagues who would recommend Greencore as a place to work.

Join us and be part of our great team!

What you'll be doing

We have an exciting opportunity for an Account Executive to join our Greencore sales team in Tamworth.

If you're eager to grow in account management and want to make a real impact within a leading food distribution business, this role is for you. You will play a key role in supporting our National Account Managers, ensuring our valued customers receive the highest level of service while working closely with teams across the business.

Your day to day responsibilities will include:

  • Manage all day to day customer requirements to include research on the shopper journey, product sampling and benchmarking sessions
  • Identify key insights on our product range and actions internally with the category and NPD teams and with the customer
  • As directed by the National Account Manager, you will be involved in the promotional process of our products and activity
  • Provides category analysis to support the customer innovation and category process
  • Validation and checking of sets of data to ensure business information is aligned (e.g. - Sales forecast)
  • Own and deliver a schedule of reporting to capture all business requirements
  • Maintain database of knowledge and data relating to our customer

What we're looking for

  • Ideally educated to degree level with a specialism in a Food/nutrition Science, have entered via an apprentice route or has equivalent work experience in a similar role/environment
  • Has some experience / knowledge of food and the food environment
  • Demonstrates analytical skills and is fully numerate
  • Has good communication skills
  • Full UK driving license

We're not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity.

If this sounds like you join us, grow with Greencore and be a part of driving our future success.

What you'll get in return

  • Competitive salary and job-related benefits
  • Holidays
  • Pension up to 8% matched
  • Company share save scheme
  • Greencore Qualifications
  • Exclusive Greencore employee discount platform
  • Access to a full Wellbeing Centre platform

Throughout your time at Greencore, you will be supported with on the job training and development opportunities

Contract - Full-Time Salary: NegotiableLocation: Tamworth, Staffordshire, B78 1ST
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Customer Service Coordinator - Marston Green

Marston Green, West Midlands Vistry Group PLC

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Customer Service Coordinator - Marston Green Job Type: Full timeIn a Nutshell…

We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry South Central Midlands, at our Birmingham office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA.  You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes. 

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

  Let’s cut to the chase, what’s in it for you…
  • Competitive basic salary and annual bonus
  • Salary sacrifice car scheme available to all employees
  • Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
  • 2 Volunteering days per annum
  • Private medical insurance, with employee paid cover
  • Enhanced maternity, paternity and adoption leave
  • Competitive pension scheme through salary sacrifice
  • Life assurance at 4 x your annual salary
  • Share save and share incentive schemes
  • Employee rewards portal with many more benefits…
In return, what we would like from you…
  • Behave in line with our company values – Integrity, Caring and Quality
  • Previous experience working within a fast-paced similar environment
  • Good understanding of Microsoft Office, Excel, Outlook
  • Ability to handle complaints and difficult situations
  • Patience and calmness under pressure
  • Good planning and organisation skills
  • Problem solving and decision-making skills
  • A polite, tactful, and assertive attitude
  • Excellent communications skills
  • Good team working skills
  • A commitment to work as required to meet the needs of the business

Desirable…

  • 5 GCSE’s or equivalent including Maths & English
  • A Customer Service qualification
  • Experience working for a residential house builder ideally within the customer facing environment
  • An understanding of building regulations and legal obligations
  • A good understanding of written English Grammar
  • Ability to touch-type
More about the Customer Service Coordinator role…
  • To deal with customer service matters received by email or phone, and address customer issues in a prompt and organised way and in line with SLAs to ensure a positive customer journey.
  • Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
  • To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
  • To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey.
  • To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
  • Carry out general administrative duties, ensuring our database system up to date at all times.
  • Ensure all Customer Service KPI’s are in line with company guidelines.
  • Maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times.
Finally, let’s tell you a bit more about us…

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. 

Join us in making Vistry.  

#LI-KM1

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Trainee Assistant Site Manager - Bedworth

Bedworth, West Midlands Vistry Group PLC

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Trainee Assistant Site Manager - Bedworth Job Type: Full timeIn a Nutshell…

We have a great opportunity for a Trainee Assistant Site Manager to join our team within Vistry South Central Midlands, at our Bulkington site (CV12 9NJ). As our Trainee Assistant Site Manager, you will support the site management team in overseeing daily construction operations. You will assist with planning, coordinating resources, ensuring health and safety compliance, and managing site staff and subcontractors.

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

The successful candidate will complete the Lebel 4 Construction Site Supervisor Higher Apprenticeship as part of this role. 

  Let’s cut to the chase, what’s in it for you…
  • Competitive basic salary and annual bonus
  • Company car, car allowance or travel allowance
  • Salary sacrifice car scheme available to all employees
  • Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
  • 2 Volunteering days per annum
  • Private medical insurance, with employee paid cover
  • Enhanced maternity, paternity and adoption leave 
  • Competitive pension scheme through salary sacrifice
  • Life assurance at 4 x your annual salary
  • Share save and share incentive schemes
  • Employee rewards portal with many more benefits…
In return, what we would like from you…
  • Behave in line with our company values – Integrity, Caring and Quality
  • Good working knowledge of Microsoft Office including Word, Excel, and Outlook
  • Some experience of working on a construction site
  • Good verbal and written communication skills
  • Ability to influence people
  • A strong interest in pursuing a career in Site Management

Desirable…

  • Valid SMSTS / SSSTS Certificate
  • Valid First Aid at Work Certificate
  • Valid Scaffold Inspection certificate
  • CSCS Card
  • NEBOSH
  • NVQ in Construction level 3 or higher
  • Experience working on new build projects
  • Experience in the management of Health and Safety
  • Up to date knowledge of Health and Safety obligations and building legislation
More about the Trainee Assistant Site Manager role…
  • Support the Site Team in overseeing day-to-day project delivery, including quality, time, procurement, and contractor supervision.
  • Complete daily site paperwork, including health and safety forms and reports.
  • Assist in conducting site inductions for visitors and contractors.
  • Ensure contractors have the necessary cards and qualifications for safe work.
  • Ensure site personnel work safely, addressing any concerns as needed.
  • Help ensure materials and resources align with the project plan and are available on time.
  • Assist in ensuring timely delivery of materials to meet production needs.
  • Identify additional work and ensure the team is aware of risks and opportunities.
  • Communicate project issues and risks to the site team to keep them informed of progress.
Finally, let’s tell you a bit more about us…

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. 

Join us in making Vistry.  

#LI-KM1

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Labourer with Forklift Licence - West Bromwich

B70 0TX West Bromwich, West Midlands Portakabin

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Labourer with Forklift Licence - West Bromwich

Role: Labourer with Forklift Licence

Salary: £12.84ph, plus opportunity to earn merit rate of up to £3.50ph

Location: West Bromwich

We are looking for a Labourer to join our team based in West Bromwich. In this role, your responsibility will be refurbished and fitted out the complete range to the highest possible standards. You will be assisting with picking and packing of materials for site installations and ensuring all daily maintenance tasks are completed to maintain high safety standards.

This role will be based on site, with some occasional travel country wide.

Role Responsibilities

  • Assist all trades in the fitting out and refurbishment of buildings both on and off site
  • Assist in the movement of buildings in and out of the yard and report any damages to
  • Assist with the installation/dismantling of all buildings as part of a site team
  • Ensure paint storage, tool storage and yard areas including mess facilities are clean and tidy to achieve a safe working environment
  • Ensure buildings are cleaned to the required standard before they are dispatched
  • Maintain tools and equipment in order to maximise their use and prolonged life


Benefits & Opportunities

  • 24 days holiday, plus bank holidays, with option to buy 5 additional days
  • Contributory Pension
  • Included in a merit rate scheme that increases base pay

As a Portakabin Employee, you will also be able to access a range of dedicated health and wellbeing services, a chance to give back to your community with an annual volunteering day off, and fully funded professional qualifications! There is also a great opportunity for career progression within Portakabin.

Our Ideal Candidate

We are looking for someone who has:

  • Strong operational experience related to trade/role
  • Ability in planning, organising and problem solving
  • Appropriate Health & Safety qualification - desirable
  • A forklift B2 (preferred) or B1 licence
  • A full UK driving licence

Why Portakabin?

At Portakabin, we design and deliver high-quality modular buildings for organisations of all sizes. Our solutions support a wide range of sectors, including manufacturing, education, healthcare, transport, utilities, and construction.

We're committed to sustainability, from reducing the environmental impact of our own operations, to designing energy-efficient buildings for our customers, and supporting the communities we serve through employee volunteering and charitable giving.

Today, more than 2,000 people work for Portakabin across ten European countries.

Portakabin is an equal opportunities employer and is committed to the equal treatment of all current and prospective colleagues. We welcome applications from people of all backgrounds and perspectives and hire great people to build talented and diverse teams.

We are committed to making reasonable adjustments throughout the application, recruitment, and onboarding processes for candidates that require additional support and/or adjustments to be made. If you are having any difficulty applying, please contact our recruitment team on

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Lead Data Platform Architect - NonVolume

Oldbury, West Midlands The Automobile Association

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Company description

Location: Oldbury (hybrid working 3 office days per week)

Employment Type: Permanent, full time

Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Lead Data Platform Architect means you'll play a crucial role in our success and be part of this exciting motoring journey.

Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

#LI-Hybrid

This is the job

Are you passionate about designing cutting-edge data platforms that drive real business impact? Do you thrive in collaborative environments and enjoy mentoring others while shaping the future of data architecture?

We’re looking for a Lead Data Platform Architect to join our Data & Analytics team. This is a pivotal role where you’ll lead the design and implementation of scalable, secure, and high-performing data solutions, primarily leveraging Azure and Databricks technologies.

What will I be doing?
  • Architect and deliver end-to-end data platform solutions using Azure and Databricks , aligned with our strategic frameworks.
  • Own and develop technical solution architecture documents for key work packages.
  • Collaborate across engineering teams and technical departments to ensure robust infrastructure design.
  • Lead technical evaluations, pilots, and proof-of-concepts to inform design decisions.
  • Champion best practices in data engineering, governance, and agile delivery.
  • Mentor BI Platform Architects and contribute to the growth of our technical community.
What do I need?
  • Extensive hands-on experience with Azure and Databricks, including data storage, security, networking, and cost optimisation.
  • Strong understanding of engineering methodologies and data sharing capabilities.
  • Experience designing secure, scalable cloud solutions for data-driven organisations.
  • Familiarity with PowerBI is beneficial but not essential.
  • Agile and DevOps mindset, with experience using tools like Git and Jira.
  • Excellent communication skills, able to translate complex technical concepts for diverse audiences.
  • Proven leadership and mentoring capabilities.
Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

  • 25 days annual leave plus bank holidays + holiday buying scheme
  • Worksave pension scheme with up to 7% employer contribution
  • Free AA breakdown membership from Day 1 plus 50% discount for family and friends
  • Discounts on AA products including car and home insurance
  • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
  • Company funded life assurance
  • Diverse learning and development opportunities to support you to progress in your career
  • Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

#LI-HH

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Senior Large Loss Handler Oldbury - NonVolume

Oldbury, West Midlands The Automobile Association

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Company description

Location: Oldbury (hybrid 3x per week in the office)

Employment Type: Full time- permanent

Salary: competitive salary

Hours: 37.5 hours per week

Join a Market-Leading Team Making a Real Impact

Think the AA is just about roadside assistance? Think again. As one of the UK’s most trusted brands, we offer a wide range of services from Home and Motor Insurance to Financial Services, Driver Training, and Car Care. Our mission is to keep Britain moving, and we’re looking for passionate professionals to help us do just that.

Joining our Senior Large Loss Team means stepping into a critical role at the heart of the insurance industry. You’ll be part of a high performing team managing complex, high-value personal injury claims, ranging from £100,000 to over £ million. These include serious injuries such as brain trauma, amputations, and other life-changing conditions.

#LI-CL1 #LI-Hybrid

This is the job

This is your chance to make a meaningful difference in a market-leading company, while advancing your career in a dynamic, collaborative, and supportive environment. You’ll be a driving force in shaping outcomes for both our customers and the business. This is a high-profile role where your expertise will truly matter.

As a Senior Large Loss Handler, you’ll be at the forefront of some of the most complex and high-value motor personal injury claims in our company. This is more than just case management—it’s about making a real difference for our customers and the business.

What will I be doing?
  • Leading Complex Investigations: You’ll take ownership of intricate personal injury claims, applying your expertise to assess liability, quantum, and indemnity with precision and care
  • Building Reinsurer Relationships: Play a key role in managing reinsurer-reportable claims, supporting audits and contributing to presentations that showcase our expertise
  • Driving Strategic Outcomes: Use your commercial insight and tactical thinking to resolve claims efficiently balancing cost, speed, and fairness
  • Owning Your Portfolio: Manage your caseload proactively, staying ahead of deadlines and service level agreements while maintaining full control of each claim’s lifecycle
  • Negotiating with Confidence: Engage with third parties to secure fair and cost-effective settlements using your negotiation skills to protect both customer interests and business outcomes
What do I need?
  • Extensive motor insurance claims handling experience
  • Proven success managing personal injury claims valued between £500k–£1m < i>
  • Strong understanding of litigation, Civil Procedure Rules, and rehabilitation codes
  • Commercial awareness and sound decision-making skills
Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

  • 25 days annual leave plus bank holidays + holiday buying scheme
  • Worksave pension scheme with up to 7% employer contribution
  • Free AA breakdown membership from Day 1 plus 50% discount for family and friends
  • Discounts on AA products including car and home insurance
  • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
  • Company funded life assurance
  • Diverse learning and development opportunities to support you to progress in your career
  • Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

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Sales Customer Service Advisor - Forecasted Volume

Oldbury, West Midlands The Automobile Association

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Company description

Job Title:   Sales Customer Service Advisor (Assist) 

Location:   Swallowfield One, Wolverhampton Road, Oldbury, B69 2AG (Office Based)

Salary:  £25,700 (OTE £9,500) 

Contract:  Full time – permanent  

Hours:   40 hours over 7 days a week, Monday to Sunday shifts between 7am – 9pm  

Interviews from:  Wednesday 15th October 2025

Position start date:  Monday 10th November 2025

Here at the AA, we’re driven to create confidence amongst drivers, and we’ll instil the confidence in you to sell Key, Fuel, Battery and Vehicle Inspection products to our customers, ensuring we are providing the right products for their peace of mind. In return for your hard work, we’ll reward you through our incentive scheme! 

No matter what the call, your dedication to the customer will ensure they have the right outcome, every time. You'll be working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand. 

We are the engine that keeps Britain moving, apply now to unleash your potential! 

What will I be doing?
  • Striving towards sales goals for members and non members  
  • Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call 
  • Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries 
  • Pushing for better by using resources, tools and systems available to offer the best customer outcome 
  • Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service 

We’re looking for someone to become:

  • A motivator: you’ll be motivated to meet goals and remain determined to achieve 
  • A socialiser: you’ll adapt your behaviour to develop effective relationships and be energised by social interaction 
  • A self-starter: you’ll be proactive taking pride and ownership in your work 
  • A composed operator: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively 
Additional information

As a valued AA recruit, you will be eligible to earn an discretionary quarterly bonus of up to £1,000 during your first years’ service on top of any month bonus schemes that are available withi your department. As well as benefits including:

  • 00 following the successful completion of the 6 months’ probation period and thereafter, up to £2 per year
  • The opportunity to join and learn within a team that’s as driven as they are supportive.
  • 25 days annual leave + bank holidays
  • Free breakdown membership for yourself and the family
  • Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
  • Discounts on AA products including car and home insurance
  • Access to employee inclusivity awareness networks
  • Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
  • Worksave pension scheme with up to 7% employer contribution

The Recruitment Process

Your application

We believe that you can be a great fit for this job based on your behaviours and natural abilities. Once you apply, you’ll receive a series of games to help us get to know you. 

Your interview

If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.

Onboarding

Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.

Training and going live on the phones!

Training will be conducted by our expert Academy team for up to 4 weeks followed by a period in our Grad Bay to get you fully confident in your role before joining your team.

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Customer Advisor - Forecasted Volume

Oldbury, West Midlands The Automobile Association

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Job Description

Company description

Job Title: Customer Service Advisor

Location: Oldbury

Salary: £25,700 plus bonus potential up to £2k p/y post probation

Contract: Full time – permanent

Hours: 40 hours per week.

Shift Pattern: Rotating shift pattern covering 365 days of the year shifts between 7am-9pm

Start Dates: October & November 2025. Due to expansion, we're recruiting a new cohort of colleagues. Please make sure in your application form, you list if you have any holiday requirements across October/November/December

Interview Dates: Various across October & November 2025

Are you looking to excel in your career and work for the biggest name in the automotive industry?

We’re recruiting for Customer Service Advisors to support our roadside heroes in rescuing the public during times they need us most.

You’ll be working in a fast paced, friendly environment where you’ll be taking around 100 calls a day, ranging from updates and changes to policy’s to arranging a patrol to rescue a family from the M4!

As you can understand, some calls you answer could involve complexities or vulnerable and distressed customers, so our in-depth 4 week training period will ensure you’re confident to provide the best solution to every customer, every time.

If you’re good at what you do, you can work anywhere! If you’re the best at what you do, you work at The AA!

What Will I Be Doing?
  • Supporting our customers in a high-volume contact centre via telephone through their breakdown journey. You’ll be actively listening providing guidance with your warm and reassuring tone.
  • Showing our customers, they’re valued by understanding their situation, keeping the conversation constructive
  • Using detailed scripts to gather information from the call and apply logic to assess the best course of action
  • Pushing for better by using resources available to offer the best customer service
  • Maintaining composure whilst reassuring customers, providing safety advice and promptly sending support
  • Retaining high volumes of call information whilst updating multiple IT systems accurately and swiftly

We’re looking for someone who:                                                                                          

  • Is supportive with the ability to remain warm and kind, even in the face of conflict
  • Can make our customers feel respected and valued
  • Can understand incoming information and make logical decisions quickly and efficiently 
  • Will be proactive, taking pride and ownership in your work while working towards targets
  • Can cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
  • Is able to retain and sort incoming information accurately and swiftly

What’s In It For Me?

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

  • 23 days annual leave plus bank holidays
  • Worksave pension scheme with up to 7% employer contribution
  • Free AA breakdown membership from Day 1 plus 50% discount for family and friends
  • Discounts on AA products including car and home insurance
  • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
  • Company funded life assurance
  • Diverse learning and development opportunities to support you to progress in your career
  • Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive p

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Automotive Helpdesk Technician - Forecasted Volume

Oldbury, West Midlands The Automobile Association

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Job Description

Company description

Join Our Team as a Technical Helpdesk Advisor

Are you an automotive professional ready for a new challenge ? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience.

We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with both AA.

This is the job

Salary: £ 35,000.pa plus benefits

Shifts: Between 0700 – 2000 Monday to Sunday.

Location: Oldbury Office, On Site Working

As a Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers via the telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.

What will I be doing?
  • The T echnical Advisor, your role involves providing essential technical support, advice, and repair fixes to our customers. Your expertise ensures that we only attend vehicles in a genuine breakdown scenario.
  • Your expertise ensures efficient communication and effective resolution of breakdowns for our customers.
  • You’ll be meticulously recording data on the relevant databases. This accurate information will contribute to detailed management insights and facilitate efficient decision-making. You must be computer literate and confident using various systems.
  • You’ll be confident in providing advice, simplifying information so the customer understands and providing excellent customer service.
  • As a target driven individual you’ll be focussed on achieving results.
What do I need?
  • Mechanical Qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
  • A Fixer/Problem Solver You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again
  • A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower! You’ll give customers and Patrols the confidence that whatever the issue, you can help them
  • Flexible: Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends
Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including: 

  • Diverse learning and development opportunities to support you to progress in your career 
  • 25 days annual leave, plus 8 bank holidays 
  • Free AA breakdown membership from day 1!
  • Discounts on AA products including car and home insurance 
  • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more 
  • Work save pension scheme with up to 7% employer contribution 
  • Company funded life assurance
  • Dedicated Employee Assistance Programme 

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

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