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2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available

Do you have experience in 2nd line support? 
Do you have good communication skills? 
Do you pride yourself on your problem solving skills? 
Do you have a full UK driving license?

If you answered yes, then we may have the role for you!

An opportunity his arisen for a 2nd Line Technical Support Engineer, working in our IT team based in Uxbridge. The Technical Engineer is responsible for accepting escalations to existing Incidents and Changes from the 1st line team. They will be responsible for problem resolution and project work. Much of the work required of this position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind.  

As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain and monitor IT systems including remote working solutions, and understand and resolve technical issues in a prompt and professional manner. This is a fast paced environment in which no two days are the same.

Responsibilities & Duties

• Answer either first line support or end user software or hardware queries via email, phone or face to face
• Work with first line support staff or end user to resolution or escalate to third line support as and when necessary
• Work with the IT Management team and support team to ensure recurring technical issues are addressed
• Update the ticketing system, ensuring notes, progress and required actions have been input promptly
• Visit APCOA sites and 3rd Party sites to fix / resolve technical issues
• Desktop / Laptop Hardware experience and liaise with APCOA remote sites assisting on Network / ADSL issues
• Able to learn, comprehend and run 3rd Party tools / applications
• Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites

Skills / Experience / Qualifications

• Prior experience within second-line technical product or service focused support role
• Ability to problem solve within a technical environment
• Strong customer service approach and team player
• Strong work ethic and ability to work in dynamic work environment
• Understanding of Active Directory, Exchange Administration, Sharepoint and Windows 10/11 & Server O/S
• Understanding of Networking principles – LAN / WAN
• Proactive and checking with 3rd parties for updates, and chasing where necessary
• Experience in imaging Software (Acronis)

Travelling to APCOA sites around the UK & Ireland may be required, so having your own transport and a Driving Licence is a essential.  You must be able to work some Weekends (approx. 1 in 5) on a rota system in a pool of APCOA Engineers.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

Location: Uxbridge (Hybrid – 3 days in office / 2 days from home)

Salary: £30,000 per annum

We are looking for a proactive and creative App Marketing Executive to manage and promote our cashless parking app. You’ll play a key role in driving app downloads, engagement, and customer loyalty through compelling content, app store optimisation, and multi-channel marketing campaigns.

This is an exciting opportunity to help grow our app’s market share and enhance the overall user experience. Working closely with our marketing and digital development teams, you’ll analyse user behaviour, propose new features, and help shape the future of how customers interact with our app.

• Manage and update app content, tariffs, and car park information.
• Optimise app store listings (ASO) to maximise visibility, downloads, and engagement.
• Plan and deliver marketing campaigns promoting the app through paid media, social media, Google Ads, email, and in-app push notifications.
• Develop strategies to increase app usage, market share, and customer loyalty.
• Create and schedule push notifications for surveys, offers, and promotions.
• Analyse customer feedback, app analytics, and behaviour to identify improvement opportunities.
• Collaborate with internal teams and developers to propose and test new features to enhance the user experience.
• Design digital and print marketing materials using Adobe Creative Suite or Canva Pro.
• Support video production and editing for campaigns (experience an advantage).
• Track and report on campaign and app performance, focusing on KPIs such as installs, retention, and engagement.
• Stay up to date with trends in mobile marketing, UX, and customer experience to keep our app competitive and innovative.
  
  
  

  What You’ll Bring

• Experience in digital marketing, ideally with a focus on mobile apps and B2C campaigns.
• Understanding of user experience (UX) principles and customer journey mapping.
• Knowledge of app marketing, app store optimisation (ASO), and analytics platforms.
• Experience with Google Ads, Meta Ads, CRM, or push notification tools.
• Strong design skills using Adobe Creative Suite or Canva Pro.
• Analytical mindset with the ability to translate insights into actionable recommendations.
• Excellent communication, organisation, and attention to detail.
• A degree or equivalent qualification in marketing or related discipline is desirable but not essential with relevant experience.

  
  What We’ll Offer You

• £30,000 per annum
• 25 days annual leave
• Hybrid working (3 days office / 2 days from home)
• Pension scheme
• Employee discount benefits
• A collaborative and supportive marketing team where your ideas make a real impact
  
  Does this sound like you? Click "apply" today and one of our team will be in touch shortly.
  
  We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

Management Accountant – Up to £40,000 per annum - full-time - permanent - onsite with potential for hybrid in time

Are you a qualified/part qualified/QBE Management Accountant? Do you have multi-site experience?

If you answered yes, then read on!

An exciting prospect has arisen for a Management Accountant to join our team based in Uxbridge. As a member of the Finance team, you will be providing accurate and meaningful financial analysis and information to internal and external stakeholders. This includes operational and department heads, the FD and MD and external stakeholders like key suppliers etc. 

You will be expected to always ensure precision of information. You will support all operational and departmental heads in the delivery of their budgeted financial results by providing analysis against budget and prior year numbers. You will also suggest improvements and efficiencies from time to time.  

Duties will include, but are not limited to:

• You will be in charge of month end processes including accruals, prepayments etc for all overheads departments.
• Producing Profit and Loss accounts by project and department etc monthly.
• Monthly financial performance reviews with department/operational heads and Project Managers and providing Business Partnering and giving commercial inputs.
• Keeping a schedule of DOA (delegation of authority)/approval documents and schedules for all projects.
• Responsible for detailed revenue and cost trend analysis to aid budget and forecasts preparation
• Ensure Journals are correctly annotated and that an in depth and detailed audit trail is maintained.
• You will be responsible for ensuring reconciliations between the Internal ERP system, Internal reporting package and Group reporting package. This is as well as uploading month end schedules to group reporting package for all UK entities adhering to strict deadlines.

Experience/qualifications required:

- Part Qualified /Qualified/QBE Accountant (ACCA/CIMA/ACA/Finance degree) with previous experience of working as a management accountant or similar role.
- Multi-site experience is an added advantage
- Ability to work and communicate financial information with non-financial operational staff.
- Intermediate/Advanced Excel skills
- Highly organised with an excellent ability to manage multiple tasks under pressure
- Highly conscientious and self-motivated with a flexible approach to demands of the role.

Does this sound like a challenging and rewarding opportunity that you would be interested in? Click "apply" today and one of our team will be in contact soon.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

IT 1st  Line Support – West London – Full-time (early starts and late finishes on rota basis) – up to £26,000 per annum

Are you tech savvy and flexible with working hours?

Are you customer-service oriented? 

Do you have previous experience in an IT support role?

Our client, a large facilities provider is looking for a Junior IT Service Desk Analyst to provide 1 st  line support for internal and external stakeholders. You will become a crucial member of our team, providing excellent customer care and support.

Please note , this role is based onsite  in Middlesex/West London working 5 days out of 7  on a rota basis of varying shifts with the earliest starting at 6 am and the latest finishing at 11 pm . The shifts will be 8.5 hours.

Duties will include, but are not limited to:

• Managing Stock assets including spares on our asset management tool
• Managing suppliers for repairs of items
• Meeting projects targets for new site implementations
• Replace/Renew/Use stock items at our storage site located near Head office
• Managing internal and external customers
• Troubleshoot and investigate various 1st  line technical issues for a variety of hardware 

What will I bring?

We are looking for candidates with previous experience in a service-focused IT support role, who can think on their feet within a technical environment. You will also bring:

• Experience of working within a first-hand technical role
•  Strong customer service approach and team player
• Strong work ethic and ability to work in dynamic work environment
• Excellent understanding of Active Directory, Exchange Administration, Sharepoint and Windows 10/11
• Understanding of Networking principles – LAN / WAN
• Experience in problem solving basic issues
• Able to be proactive and checking with 3rd parties for updates and chasing where necessary.
• Experience in imaging Software (Acronis)

If this sounds like an opening for you then “apply now” and one of our team will be in touch very soon!

What’s on offer: 

• Up to £26,000 pa depending on experience
• 25 days holiday, plus 8 bank holidays
• Career Development opportunities 
• Pension scheme and employee discount

Bid Manager / Senior Bid Writer

Up to £60,000 (DOE) including a car allowance, plus Bonus, Hybrid working  with Uxbridge as Head office.

As our BID Manager  you will be working on every element of the bid-writing process, we require someone with the ability to produce and compile high quality PQQ and tender submissions. You will play a leading role through the creation and preparation of high-quality tenders to secure new contracts for the business.

This role will require working with the top management team and the other business functions to deliver and develop strong, competitive bids across APCOA’s range of public and private sector businesses.  You will produce professionally written proposal and pitch content that superbly articulates the organisations value proposition and win themes. This role requires the highest levels of attention to detail and an ability to work under pressure and to demanding deadlines.

Do you have experience in a similar role?  Have you worked in a similar industry such as  Parking, Facilities Management, Security, Public Sector, Transport or Construction?

• Responsibilities include project management of the bid process, agreeing strategy with the sector teams and working with internal stakeholders ensuring all content is in place, and ensuring the quality of the final output
• Creation of high-quality PQQ and ITT responses, including writing and editing content (text and graphics) and document production.
• Delivering completed written proposal responses against agreed deadlines, escalating issues as required
• Re-writing / editing proposal responses from a variety of stakeholders, typically involving contributions from Operations, Account Management, Projects, Compliance and HR
• Leading storyboard sessions with bid / proposal team members  and l eading the bid response in developing a proposal structure
• Reviewing previous tenders and identifying any areas for improvements
• Preparing and assisting with post tender presentations
• Working with the business development team to improve the profile of APCOA within a new and existing client area

The Candidate:

• Proven skills in writing and editing proposal content for tender submissions with  experience of brief taking, bid preparation and writing. Furthermore, client presentations and negotiations.
• Exemplary written English/writing style and forensic attention to detail with meticulous proof-reading skills
• Exceptional interpersonal and communication skills, to enable professional interaction with a wide range of contacts, both internal and external
• Excellent IT skills, including a working knowledge of presentation software packages, preferably Microsoft Office, Word, Excel and PowerPoint
• Good communication, interpersonal and networking skills
• Understanding of commercial and financial models

Benefits:

• Attractive salary & benefits package
• 25 days annual leave plus bank holidays
• Pension
• Training and Development
• Employee discount scheme

Please click the APPLY  button to send your CV  for this role.

Candidates with the experience or relevant job titles of: Bids Coordinator, Coordinator Senior Bids, Proposals Coordinator, Bid Manager, Tender Process Manager, Proposals Manager, Senior Bid Manager, Tender Bid Manager New Business Co-ordinator, Bid Writing Manager, Bid Writing Co-ordinator, BID Writer, BID Analyst, BID Tender, BID Development, Tender Writer may also be considered for this role.

At Apcoa, we aim to support employees in achieving a healthy work-life balance. We recognise that many of our employees have family responsibilities and are committed to providing support for our employees. We are working hard to support flexible and new ways of working where possible. We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared

IT Infrastructure Engineer up to £6,000 per annum, plus car allowance

Uxbridge as Head office, travel to other UK sites required.

Do you come from an Infrastructure background with strengths  in networking, firewalls, routers, servers, and problem solving.

Are you passionate about improving systems and processes with  experience in working with Servers, Storage & networks?

If so, this may be just the role for you.

This role is reporting into the Infrastructure Manager and is suitable for a highly energetic, technically minded individual. The right candidate will apply high levels of attention to detail and want to further develop existing strong skills in IT infrastructure.  Being involved in the maintenance and support of our infrastructure your day to day will consist of

• Overseeing the day-to-day support of all production platforms to ensure the availability, integrity, and confidentiality of all core infrastructure elements, including but not limited to servers, storage, comms and recovery management.

• You will be responsible for the operations of secure and highly available computing platforms, servers, and networks. You will install, maintain, upgrade, and continuously improve the Apcoa Parking operating environment.

• Managing networks, and firewalls and troubleshooting advanced network issues.
• Responsible for new site installations, upgrades and maintenance of remote site infrastructure.
• Providing high-level 3rd Line Infrastructure support you will proactively plan upgrades and system maintenance within IT roadmap.
• You will take ownership of user problems and follow up the status of problems on behalf of the user. This includes communicating progress in a timely manner.

How do you know if you’re right?

If you have a methodical approach to problem analysis & problem solving , h igh attention to detail, keen eye for record keeping and documentation with a hunger to improve systems and process  then we would love to hear from you.

With an extensive knowledge of IT infrastructure, you should have solid experience of Microsoft, networking, IT Hardware, troubleshooting and diagnostic skills. 

The role requires you to work well with cross-functional resources to deliver short to medium term objectives and to set the pace for action and deliver results to management / senior management.

So, are you a reliable hard working and energetic individual? Are you process orientated and KPI driven?

Click "apply" today and one of our team will be in touch soon!

In return we will offer a competitive salary of £36,000, lus a ,000 per annum car allowance, 25 days holiday plus 8 Bank Holiday as well as standard pension contributions, full training and development and an employee discount scheme.  Travel to other APCOA Services offices may be required.  Normal hours will be 5 working days (Monday to Friday) but you may be required to work out of these times including Weekends and Bank Holidays on rare occasions.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

IT 1^st Line Support – West London – Full-time (early starts and late finishes on rota basis) – up to £26,000 per annum

Are you tech savvy and flexible with working hours?

Are you customer-service oriented? 

Do you have previous experience in an IT support role?

Our client, a large facilities provider is looking for a Junior IT Service Desk Analyst to provide 1 ^st line support for internal and external stakeholders. You will become a crucial member of our team, providing excellent customer care and support.

Please note , this role is based onsite in Middlesex/West London working 5 days out of 7 on a rota basis of varying shifts with the earliest starting at 6 am and the latest finishing at 11 pm . The shifts will be 8.5 hours.

Duties will include, but are not limited to:

• Managing Stock assets including spares on our asset management tool
• Managing suppliers for repairs of items
• Meeting projects targets for new site implementations
• Replace/Renew/Use stock items at our storage site located near Head office
• Managing internal and external customers
• Troubleshoot and investigate various 1^st line technical issues for a variety of hardware 

What will I bring?

We are looking for candidates with previous experience in a service-focused IT support role, who can think on their feet within a technical environment. You will also bring:

• Experience of working within a first-hand technical role
•  Strong customer service approach and team player
• Strong work ethic and ability to work in dynamic work environment
• Excellent understanding of Active Directory, Exchange Administration, Sharepoint and Windows 10/11
• Understanding of Networking principles – LAN / WAN
• Experience in problem solving basic issues
• Able to be proactive and checking with 3rd parties for updates and chasing where necessary.
• Experience in imaging Software (Acronis)

If this sounds like an opening for you then “apply now” and one of our team will be in touch very soon!

What’s on offer: 

• Up to £26,000 pa depending on experience
• 25 days holiday, plus 8 bank holidays
• Career Development opportunities 
• Pension scheme and employee discount