5,051 Jobs in Newby Bridge

Join our team at Lakeland Holiday Park located near the iconic Lake District in Cumbria with its glorious scenery – from vast lakes to the highest mountains in England.

Moor Lane, Flookburgh, Cumbria LA11 7LT GBR

Job Details Position:  Chef  
Type:  Full-Time / Permanent   
Pay Rates:  £13.21 per hour  
On-site accommodation, subject to availability and T&Cs 
 
At Haven, we love cooking — and we know you do too. If you're passionate about preparing quality food that people remember, in a vibrant and supportive kitchen, we’d love to have you on board. 

As a Chef at Haven, you’ll play a key role in delivering memorable dining experiences for our guests. Working from our flexible all-day menu, you'll serve high-quality dishes that are full of flavour, prepared with care, and presented to a high standard. Your food will help make every guest’s stay that bit more special. 
 
Key Responsibilities  
- Prepare and cook high-quality meals to specification 
- Collaborate with a supportive kitchen team. 
- Maintain a clean, safe, and organised kitchen environment 
- Monitor food stock and place orders as needed.  
- Adhere to food safety and health & safety standards 
- Support smooth kitchen operations to ensure consistent service 
 
Requirements  
- Previous experience in a Chef role (e.g. Commis Chef, Chef de Partie, or Sous Chef) 
- Understanding of cooking methods, ingredients, and kitchen equipment 
- Enthusiastic team player with a love for food and attention to detail 
- Ability to remain calm and efficient in a busy kitchen environment 
- Flexibility to work evenings, weekends, and holidays 
 
What We Offer  
- An inclusive, supportive work environment.  
- Comprehensive training and ongoing support.  
- Career development opportunities, including fully funded qualifications.  
- Exclusive perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!  
 
How to Apply  
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. 
To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. 
For support or adjustments during the application, contact us at:

Join our team at Lakeland Holiday Park located near the iconic Lake District in Cumbria with its glorious scenery – from vast lakes to the highest mountains in England.

Moor Lane, Flookburgh, Cumbria LA11 7LT GBR

Job Details Position: Burger King Shift Leader  
Type: Full-Time / Part-Time / Seasonal  
Pay Rates: Up to £13.21 per hour depending on age  

Join our One Great Team here at Haven as a Burger King Shift Leader , where you'll be at the forefront, leading the crew in preparing and serving our delicious burgers! 

In this role, you’ll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You’ll inspire the team to provide fantastic guest experiences, high-quality food standards and perfect burgers. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.   

Key Responsibilities  
- Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.  
- Provide prompt, professional guest service, addressing complaints and special requests.  
- Oversee food preparation, ensuring quality, taste, and compliance with standards.  
- Maintain adherence to food safety, hygiene, and cleanliness regulations.  
- Assist in training new team members on company policies and procedures.  
- Participate in team duties while stepping up as the shift leader when assigned.  

Requirements   
- Experience as a Shift Leader, Team Leader or Supervisor in a fast-food, quick-service, or burger restaurant is preferred but not essential; training and support will be provided.   
- Strong leadership and communication skills.   
- Detail-oriented, especially when handling food orders.   
- Committed to providing high-quality, customer-focused service.   
- Flexibility to work weekends, evenings, and holidays as needed.   

What We Offer   
- Attractive pay with overtime opportunities.    
- An inclusive, supportive work environment.   
- Comprehensive training and ongoing support.   
- Career development opportunities, including fully funded qualifications.   
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!   

How to Apply  
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.   

If you require any assistance or reasonable adjustments during the application process, please contact us at:   

Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.

Join our team at Lakeland Holiday Park located near the iconic Lake District in Cumbria with its glorious scenery – from vast lakes to the highest mountains in England.

Moor Lane, Flookburgh, Cumbria LA11 7LT GBR

Job Details Position: Holiday Home Advisor 
Type: Full-time / Permanent  
Salary: Industry leading base salary, plus commission – OTE 50k plus! 

Unleash Your Potential with Haven - Join Our Exciting Holiday Home Sales Team! 
 
Ready for a career where every day feels like a holiday? Dive into the world of holiday home sales with Haven, where we're not just a team, we're a family – the One Great Team you've been waiting for! At Haven, we're not just selling holiday homes, we're creating unforgettable experiences for families across our breathtaking parks. As a Holiday Home Sales Advisor, you'll be at the heart of this adventure, helping families find their perfect slice of paradise and making dreams come true. 

The Role 
Create Holiday Dreams: Help new families secure their dream holiday home at Haven, armed with top-notch product training and unwavering support. 
Build Lasting Bonds: Forge connections with existing owners, guiding them through seamless part-exchange experiences for their current holiday homes. 
Sales with Heart: This is not just a job; it's a passion! Engage in a target-driven role where your integrity, honesty, and transparency create unforgettable sales experiences for our prospective holiday homeowners. 

Requirements 
Proven Sales Experience: Previous experience in roles such as Caravan Sales Advisor, Car Sales Executive, Estate Agent, or similar sales positions. 
Exceptional Communication Skills: You’re an outstanding communicator who is self-motivated, confident, and genuinely passionate about delivering top-tier customer experiences. 
Results-Driven Sales Professional: Experienced in a target-driven environment, especially with high-value sales. Your ability to close deals while building customer satisfaction will be key to success in this role. 
Financial Acumen: Familiarity with financial governance and credit processes is a plus. Your understanding of these areas will help provide clients with clear and accurate information. 
Full UK Driving License: Beneficial but not essential for the role. 

What We Offer  
- Attractive salary plus commission. 
- On-site accommodation, subject to availability and T&Cs. 
- An inclusive, supportive work environment. 
- Comprehensive training and ongoing support. 
- Career development opportunities, including fully funded qualifications. 
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!  

How to Apply  
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.  

If you require any assistance or reasonable adjustments during the application process, please contact us at:   

Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.

Train Driver & Train Person Relocation Opportunity - Sellafield

Internal Transfer & Relocation Opportunities for Train Drivers and Train Person

Locations: Motherwell & Sellafield Depots

Are you a qualified train driver looking for a new challenge or a change of scenery? We currently have exciting opportunities available at our Motherwell and Sellafield depots and are inviting expressions of interest from existing team members for internal transfer and relocation .

Please note:
Due to the nature of operations at Sellafield, transfers to this location are open to non-PQA train drivers only .

---

Interested?

To register your interest in relocating, please contact Human Resources or David Robinson (NTS) .

For further information, feel free to reach out to Human Resources , David Robinson , or speak directly with your Line Manager .

The company

We are the leading global provider of safe, secure and reliable nuclear transport solutions that make the world safer and more sustainable.As part of the UK’s Nuclear Decommissioning Authority, we support the largest environmental restoration programme in Europe, and we use our specialist transport and logistics expertise to help customers and partners around the world solve their own complex challenges.

Health Visitor - Band 6 - Lancaster Job Introduction

We are seeking a highly motivated Band 6 SCPHN Health Visitor to join our team and make a difference in the lives of families in our community.

As a Health Visitor with HCRG Care Group, you will have the opportunity to work with families with young children and provide them with essential health and developmental support. Your role will involve conducting assessments, delivering public health programs, and working closely with other health and social care professionals to ensure positive outcomes for families.

We have permanent, full time and part time roles available so apply now for this exciting opportunity to make a real impact in your community.

Main Responsibility

Your days will be rewarding and varied and include:

• Working with our multi-professional teams to facilitate multi-agency and interdisciplinary working,
• Promote and maintain an effective service to clients
• Using the assessment framework, communication, negotiation and collaboration and prioritise own work in line with areas of highest risk
• Delegating work to the wider skill mix team appropriately

The Ideal Candidate

We are looking for someone who has:

• Currently holds or is soon to qualify with a recognised qualification in health visiting (SCPHN)
• Valid UK driving licence and access to a vehicle
• Excellent communication and interpersonal skills
• A passion for delivering high-quality, person-centered care
• A drive to continuously develop professionally and expand their skill set.

In return, we offer a supportive and inclusive working environment, opportunities for professional development, and a competitive salary and benefits package

Package Description

As a Band 6 Health Visitor, you’ll be part of our valued team at our Lancashire 0-19 service

You will feel valued as a Health Visitor within HCRG Care Group, receiving access to exclusive rewards and benefits including: 

• Band 6 with NHS Pension and full Agenda for Change terms and conditions
• Free tea, coffee and milk at your base location 
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling 
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise 
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year  
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

About the Company We change lives by transforming health and care.Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

Exciting Opportunity: Upskill to Become a Dual Fuel Smart Meter Engineer with Calisen Metering

Are you a skilled Gas Engineer ready to take the next step in your career? Calisen Metering is offering a fantastic opportunity to upskill and become a Dual Fuel Smart Meter Engineer, joining a company at the forefront of the UK’s energy services sector.

Our industry-leading 9-week training programme takes place at our modern training centre in Ashton-in-Makerfield, Wigan. We’ll cover your accommodation and expenses while our expert trainers provide everything you need to deliver safe, high-quality service and enjoy long-term job satisfaction.

What We Offer:

• Training salary of £35,653, rising to £0,004.40 six months after completion
• ,000 London weighting uplift (if based inside the M25)
• Daily bonus for every 7th meter installed
• Company van and fuel card provided, with pre-planned appointments
• 22 days holiday plus 8 bank holidays
• Company sick pay
• Health Care Cash Plan including free dental and optical care, plus 24/7 EAP helpline
• Ongoing training and development
• High safety standards and full support from a dedicated team

What You’ll Need:

• Minimum of 6 months’ experience as a Gas Engineer
• Valid CCN1/CMA1 and MET1 qualifications
• Commitment to our 9-week training programme
• UK driving licence (maximum 6 points) and access to a vehicle during training
• Ability to pass a basic Criminal Record Check (CRC)
• Motivation to build a strong portfolio during training

Our Commitment to Inclusion

• We celebrate diversity and are an inclusive, equal opportunity employer.
• We support reasonable adjustments throughout the recruitment process – just let us know what you need.
• We are committed to supporting neurodiverse candidates through tailored onboarding and training.
• We’re building a culture of belonging, with employee resource groups and mentoring programmes to support career progression for underrepresented groups.

Our Recruitment Process

We partner with Cappfinity to deliver psychometric and situational assessments. These tools help us understand your natural strengths and how you might approach real-life scenarios relevant to the role. If your application progresses, you’ll receive full details and support to complete the assessments. Adjustments are available to ensure accessibility for all candidates.

Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered.

Location: Lancaster, LA1 5NWSalary: £35,653

We are hiring the best 3-phase Metering Engineers, to deliver the excellent service that we are renown for.

At Calisen, we’re not just about the job – we’re about you. With our incredible benefits package, there’s never been a better time to join. Whether you’re looking for financial security, a better work-life balance, or opportunities to grow, we’ve got you covered.

Don’t wait – take the next step in your career with Calisen.

What We Offer

We’ve supercharged our benefits, making Calisen the place to be:

• Competitive Salary: £40,004.40 per annum, with our annual salary review ensuring your efforts are always rewarded. (Plus £,000 London Weighting if you live within in the M25)
• Birthday Off : Celebrate your day, on us!
• Life Assurance : Protection for you and your loved ones (4x your salary).
• Enhanced Maternity & Paternity Leave : Supporting you through life’s biggest moments.
• My Rewards Platform : Discounts from hundreds of top retailers, just for being part of the team.

And that’s not all:

• 22 days holiday plus 8 bank holidays : Increasing to 33 days with service (including bank holidays).
• Company Sick Pay : Supporting you during unexpected health challenges.
• Pension Plan : Secure your future with our robust pension scheme.
• Electric Vehicle Salary Sacrifice Scheme : Drive into a greener future.
• Health Expense Claims through Medicash : Enjoy discounts, claim back on health expenses, and more.
• 24/7 Employee Assistance Plan: Because your mental health matters.
• Professional Growth Opportunities: Join a rapidly expanding market leader where your career can thrive.

Other Benefits:

• Daily bonus- Earn from £16. per meter (from 7th meter)
• Quarterly Bonus- Up to 50
• Available Overtime and On Call
• 3-phase sign on bonus of ,000 (T&Cs apply)
• Higher skill recognition payment of 00 (6 months)

Our Ideal Candidate:

• CCN1/CMA1/CMA3 or CESP1
• Met 1
• 3-phase qualification with 18 months experience and completed a 3-phase installation in the last 3 months
• A previous MOCOPA
• At least 6 months experience working as a dual fuel smart meter installer
• Full manual driving licence with no more than 6 points
• Able to pass a DBS check.

The Company

We’re part of the Calisen Group, leading the way in smarter, more sustainable energy. From smart metering and EV charging to data services and heat electrification, we power the future.

Why Join Us?

• We’re a proud Real Living Wage employer, committed to fair pay and a thriving workplace.
• We celebrate diversity and are an inclusive, equal opportunity employer.
• We support reasonable adjustments throughout the recruitment process, just let us know what you need.
• Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered.
• We are partnered with Cappfinity to deliver psychometric and situational assessments. These tools help us better understand your natural strengths and how you might approach real-life scenarios relevant to the role. If your application progresses, you’ll receive full details and support to complete the assessments.

Location: Lancaster, LA1 5NWSalary: £40,00 40 (OTE 4,000)

Dual Fuel Engineer - Join a Diverse and Inclusive Team at Calisen

At Calisen, we’re not just about the job, we’re about you . Whether you're seeking financial security, a better work-life balance, or opportunities to grow, we’ve got you covered with our supercharged benefits package and a workplace culture that celebrates diversity, inclusion, and belonging.

We’re proud to be a Real Living Wage employer , and we actively encourage applications from people of all backgrounds, including those who are underrepresented in engineering, such as women, ethnic minorities, LGBTQ+ individuals, neurodiverse people, and those from lower socioeconomic backgrounds.

What We Offer

• Competitive Salary : £40,004.40 annual salary reviews ensure your efforts are recognised.
• Birthday Off : Celebrate your day, on us!
• Life Assurance : 4x your salary – peace of mind for you and your loved ones.
• Enhanced Maternity & Paternity Leave : Supporting you through life’s biggest moments.
• My Rewards Platform : Discounts from hundreds of top retailers.
• Electric Vehicle Salary Sacrifice Scheme : Drive into a greener future.
• Medicash Health Expense Claims : Claim back on health costs and enjoy discounts.
• 24/7 Employee Assistance Programme : Because your mental health matters.
• Professional Growth Opportunities : Join a rapidly expanding market leader where your career can thrive.
• Company Sick Pay : Supporting you during unexpected health challenges.
• Pension Plan : Secure your future with our robust scheme.
• Holiday Entitlement : 22 days + 8 bank holidays, increasing to 33 days with service.

Additional Perks

• Daily Bonus: Earn from £6.50 per meter (from the 7th meter)
• Quarterly Bonus: Up to 50
• Available Overtime and On-Call Opportunities

What You Need

• Previous Dual Fuel experience within the past 12 months
• CCN1 / CMA1 / 3 & MET1 qualifications with at least 6 months remaining
• A full UK driving licence (we’ll provide the van)

Our Commitment to Inclusion

• We celebrate diversity and are an inclusive, equal opportunity employer.
• We support reasonable adjustments throughout the recruitment process – just let us know what you need.
• We are committed to supporting neurodiverse candidates through tailored onboarding and training.
• We’re building a culture of belonging, with employee resource groups and mentoring programmes to support career progression for underrepresented groups.

Our Recruitment Process

We partner with Cappfinity to deliver psychometric and situational assessments. These tools help us understand your natural strengths and how you might approach real-life scenarios relevant to the role. If your application progresses, you’ll receive full details and support to complete the assessments. Adjustments are available to ensure accessibility for all candidates.

Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered.

Location: Lancaster, LA1 5NWSalary: £40,004. (OTE 4,000)

Pensions Customer Administrator - Fleetwood, FY7 8LG Salary: £24,937 to £26,598 a year Contract: Permanent Working Pattern: Full-time Reference Number: G  Job summary

Are you passionate about delivering excellent customer service and making a real difference to people's lives?

Do you thrive in a fast-paced environment where every conversation counts?

We're looking for a friendly and motivated Pensions Customer Administrator to join our team at NHSBSA. This is a fantastic opportunity to be part of a service that supports NHS colleagues across the country, helping them understand and manage their pension benefits. You'll be at the heart of our customer experience, handling enquiries via phone, email and other channels, and making sure every interaction is helpful, clear and supportive.

This role is perfect for someone who enjoys problem-solving, values teamwork, and wants to grow in a role that truly matters. You'll be supported to develop your skills and knowledge, and you'll be part of a team that's proud to deliver a service that touches millions of lives.

This role is telephony-based working in our Pensions Customer Hub.

What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Flexi time o Hybrid working model (we are currently working largely remotely) o Career development o Active wellbeing and inclusion networks o Excellent pension o NHS Car lease scheme o Access to a wide range of benefits and high street discounts!

Main duties of the job

As a Pensions Customer Administrator, you'll:

• Handle a wide range of customer enquiries across different channels, including sensitive and complex queries.
• Provide tailored support and guidance to customers, ensuring every interaction is clear, empathetic and helpful.
• Process casework accurately using technical guides and systems, applying your knowledge of policies and procedures.
• Work flexibly across different areas of the NHS Pension Service, adapting to changing demands and priorities.
• Maintain accurate records and audit trails, ensuring data protection and customer security at all times.
• Use your communication skills to manage difficult conversations and resolve issues effectively.
• Collaborate with colleagues and contribute to service improvements through feedback and ideas.
• Support new team members through coaching and mentoring where required.

About us

Here at the NHS Business Services Authority (NHSBSA), what we do matters.We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.We are people connected to care.

Job description

Job responsibilities

1. The customer is at the heart of everything that we do. This role plays an important part of the service we provide to our customers. The post-holder will work as part of a team to provide excellent customer service to both internal and external customers.

2. You will be responsible for handling customer enquiries across various media methods, being able to handle multiple workstreams across the Pension service and can accurately process casework by carrying out standard and non-standard tasks and calculations, whilst applying knowledge of procedures, regulations and policies in responding to enquiries and when making appropriate processing and administration decisions.

3. Working as part of a team, you must be flexible, adaptable and prepared to move in accordance with work demands to maximise efficiency whether that be across customer contacts, allocating work or processing tasks.

4. You will possess high levels of communication and customer service skills, as well as the ability to handle multiple processes in an organised manner. You will be as passionate about delivering an excellent customer experience as we are.

5. You will respond positively to change, be able to quickly understand complex enquiries and processes over a range of areas, seeking to understand changes in legislation, systems and processes and applying the relevant change to current practice.

6. Working with internal and external customers and stakeholders, providing exceptional levels of customer service.

7. You will be part of a flexible workforce across the NHS Pension Service handling customer enquiries, allocating and/or processing casework in response to customer demand.

In this role, you are accountable for:

8. Answering a diverse range of internal and external customer enquiries, which could be sensitive in nature using a variety of media methods promptly within agreed performance, quality and other service level agreements, carrying out routine analysis and investigation of information and take initiative to determine appropriate course of action.

9. Using knowledge and experience to resolve a range of customer queries which may require use of own judgement, escalating where it is required.

10. Providing help and guidance to customers, tailoring conversations to the customers needs across a variety of different products and services. Ensuring that the customer is at the heart of everything that you do.

11. Allocating and/or processing standard and non-standard casework using appropriate information from relevant technical guides, process guides and/or systems. This will require an appropriate level of technical knowledge to resolve.

12. Analysing and interpreting a range of complex information across a variety of different workstreams across the NHS Pension Service.

13. Maintaining knowledge over several different areas within pensions, having the flexibility to quickly move to different areas of expertise to satisfy business need and meet customer demands.

14. Comprehending and interpreting policies and procedures across a range of work areas. Make appropriate decisions in line with current NHSBSA/DHSC policies and appropriate processing rules.

15. Following agreed processes and standard operating practice to ensure consistent service is provided to customers.

16. Updating and maintaining customer details on a variety of systems, ensuring information is accurately recorded and a clear audit trail is maintained.

17. Providing, receiving, and dealing with sensitive and confidential information, sometimes requiring tactful reassurance to customers with regards to life changing events relating to individuals NHS Pension benefits.

18. Working on a range of computer and telephony system applications, accurately inputting, maintaining, updating and amending customer information according to set procedures to ensure that the customers enquiries are handled appropriately and resolved fully.

19. Managing difficult situations to satisfy a customer who is frustrated, you will be required to listen effectively and show empathy while seeking a positive resolution.

20. Resolving customer enquiries, using relevant system applications, ensuring accurate data input, updating information, including where there are changes to pay etc, according to set procedures to ensure that the enquiries are handled appropriately and actioned fully.

21. Ability to comprehend and interpret policies and procedures across a variety of work areas. Using our internal online Knowledge Base to provide consistency of response.

22. Applying a range of communication skills, some of which may be complex, by either phone contact, correspondence and email support required with stakeholders, internal and external customers, and clients. Face to face and virtual meetings may be also required to facilitate the transfer of information.

23. Working to agreed performance and accuracy targets and standards, complying with all regulatory requirements such as Data Protection, Customer Security and understanding and supporting vulnerable customers.

24. Demonstrating an appreciation for Quality Assurance by seeking to resolve the contact and/or process casework right first time, understanding reasons for errors, complying with all Quality Systems, identifying and recommending opportunities to improve working practices.

25. Managing own allocated workload to ensure tasks are completed within agreed timescale?

26. Encouraging a culture of continuous improvements by ensuring that procedures are constantly reviewed, developed and maintained and adhered to and ensure that suggestions for improvement are submitted in accordance with best practice, policies and procedures.

27. Contributing to service improvement through internal networking, sharing suggestions and building effective working relationships with colleagues and customers.

28. Identifying and communicating any non-routine technical or system issues to appropriate colleagues, escalating where necessary.

29. Where required, sharing knowledge with others through a variety of methods, training, coaching and mentoring new or established staff in accordance with the duties of the role.

30. Where required, providing a quality checking service to the team covering all processes and areas of work. Ensuring agreed process and standard operating procedures have been followed. Maintain a record of issues and successes, providing feedback to managers and colleagues.

31. Participating in, and contributing to, the GROW process. Taking ownership and responsibility for your personal development

32. Responsible for the safe security of documents, information and equipment under their control and undertakes all duties in line with GDPR regulations.

Person Specification

Qualifications

Essential

• Three GCSE passes, including Maths and English or equivalent qualification or work-based experience.

Desirable

• NVQ 3 or equivalent in customer service.

Experience

Desirable

• Experience of other forms of communication such as email, social media.
• Computer Literacy Skills

Personal Qualities, Knowledge and Skills

Essential

• Flexible Approach
• Adaptable, with proven ability to respond to and switch between a wide variety of queries effectively
• Flexible approach to work and able to manage a diverse workload

Desirable

• Ability to work quickly and accurately with an eye for detail

Experience

Essential

• Experience of working in a quality-controlled environment following detailed policies and procedures
• Experience of dealing with internal and external customers on the telephone and in written communication
• Experience of understanding and following detailed complex technical instructions
• Experience of handling varying customer enquiries

Desirable

• Experience of working on a diverse range of systems

Personal Qualities, Knowledge and Skills

Essential

• Excellent communication skills both written and verbal
• Proven time and self-management skills

Personal Qualities, Knowledge and Skills

Essential

• Ability to deliver excellent customer service whilst meeting deadlines and targets
• Ability to handle complex contact queries effectively and to deal with dissatisfied or difficult customers
• Ability to handle concurrent tasks/systems and cope with distractions
• Adaptable, with proven ability to respond to and switch between a wide variety of queries and systems effectively.
• Ability to remain calm when dealing with emotional, difficult or dissatisfied customers

Desirable

• Good grammar and spelling

Experience

Essential

• Experience of working in a customer service focussed environment

 *** When applying for this role, please read the Supporting Documents on the apply page. ***