43,954 Jobs in Shifnal

We’re looking for a proactive and customer-focused Customer Service Coordinator to join our Divisional Project Team based in Wolverhampton.

In this role, you’ll be the first point of contact for customers, handling enquiries and concerns received via telephone and email. You’ll coordinate with contractors to resolve snagging issues and defects in customers’ homes, ensuring timely and effective resolutions. You’ll also respond to development-related concerns, helping maintain our commitment to customer satisfaction and quality service.

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…

• Behave in line with our company values – Integrity, Caring and Quality
• Previous experience working within a similar environment
• Good understanding of Microsoft Office, Excel, Outlook
• Ability to handle complaints and difficult situations
• Touch Typing
• A calm and cheery personality
• Patience and calmness under pressure
• A sense of humour
• Good planning and organisations skills
• Problem solving and decision-making skills
• A polite, tactful and assertive attitude
• Excellent communications skills
• Good team working skills

• 5 GCSE’s or equivalent including Maths & English
• Experience working for a residential house builder ideally within the customer facing environment
• An understanding of building regulations and legal obligations.
• A good understanding of written English Grammar

• To address and respond to Customer issues in a prompt and organised way.
• To deliver an excellent customer service, understanding and empathy to our customers
• To liaise with internal departments and form excellent working relationships as part of the larger team.
• To communicate effectively and regularly with colleagues and management
• Issue instructions to Sub-contractors and follow up to ensure prompt resolution
• Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
• Arrange and manage appointments for our in-house Technicians.
• Keep our database system up to date at all times.
• Carry out general administrative duties.
• Work directly with the Customer Service Project Manager to ensure our KPI’s are in line with company guidelines
• Learn and at all times adhere to the company Health and Safety requirements.

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. 

Join us in making Vistry.  

#LI-AD1

• You're perfect for the job if you.
• Have a passion for health, fitness, well-being and all-round excellence.
• Are driven, energetic and you share that energy with your team.
• Lead from the front and by example, happy to get stuck in and set the standard for service
• Have an unwavering commitment to understand the expectations of your members and having a continuous improvement plan in place to exceed those.
• Are a great leader, engaging and inspirational, setting a high-level example to those around you; your team and members alike.
• Can navigate the P&L figures, have an eye for detail and can take a strategic approach to maximising your gym's potential
• Can manage compliance whilst delivering the highest service levels possible during the day to day running of your gym.
• Have an instinct for being on the gym floor, working with a fully engaged team to deliver excellence, whilst being equally at home sharing best practice with your peers.
• Have a proven track record of success and are eager to bring that winning attitude to The Gym.
• Can engage and influence when needed and can form strategic plans to reinforce your business decisions
• Have a positive approach to team development and continuously look for ways in which to maximise their potential

• Competitive bonus
• 33 days holiday (Inc Bank Holidays)
• 'In-house development opportunities as well as support with your career adventure'
• Company Share Plan
• Flexibility & freedom - we welcome discussions around working flexibly at the gym
• Discounts with 'MY PT Hub', 'Fit Pro', 'Financial Fitness' and leading training providers
• Pension scheme
• A fantastic online social communication and engagement platform with access to amazing benefits and discounts
• Cycle to work scheme
• Season ticket loans
• Employee Assistant Programme supported by our Wellbeing hub
• A free gym membership for yourself and a friend or family member

Job Title: Customer Service Advisor

Location: Oldbury

Salary: £25,700 plus bonus potential up to £2k p/y post probation

Contract: Full time – permanent

Hours: 40 hours per week.

Shift Pattern: Rotating shift pattern covering 365 days of the year shifts between 7am-9pm

Start Dates: October & November 2025. Due to expansion, we're recruiting a new cohort of colleagues. Please make sure in your application form, you list if you have any holiday requirements across October/November/December

Interview Dates: Various across October & November 2025

Are you looking to excel in your career and work for the biggest name in the automotive industry?

We’re recruiting for Customer Service Advisors to support our roadside heroes in rescuing the public during times they need us most.

You’ll be working in a fast paced, friendly environment where you’ll be taking around 100 calls a day, ranging from updates and changes to policy’s to arranging a patrol to rescue a family from the M4!

As you can understand, some calls you answer could involve complexities or vulnerable and distressed customers, so our in-depth 4 week training period will ensure you’re confident to provide the best solution to every customer, every time.

If you’re good at what you do, you can work anywhere! If you’re the best at what you do, you work at The AA!

• Supporting our customers in a high-volume contact centre via telephone through their breakdown journey. You’ll be actively listening providing guidance with your warm and reassuring tone.
• Showing our customers, they’re valued by understanding their situation, keeping the conversation constructive
• Using detailed scripts to gather information from the call and apply logic to assess the best course of action
• Pushing for better by using resources available to offer the best customer service
• Maintaining composure whilst reassuring customers, providing safety advice and promptly sending support
• Retaining high volumes of call information whilst updating multiple IT systems accurately and swiftly

We’re looking for someone who:                                                                                          

• Is supportive with the ability to remain warm and kind, even in the face of conflict
• Can make our customers feel respected and valued
• Can understand incoming information and make logical decisions quickly and efficiently 
• Will be proactive, taking pride and ownership in your work while working towards targets
• Can cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
• Is able to retain and sort incoming information accurately and swiftly

What’s In It For Me?

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 23 days annual leave plus bank holidays
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive p

Location: Oldbury (hybrid working 3 office days per week)

Employment Type: Permanent, full time

Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Lead Data Platform Architect means you'll play a crucial role in our success and be part of this exciting motoring journey.

Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

#LI-Hybrid

Are you passionate about designing cutting-edge data platforms that drive real business impact? Do you thrive in collaborative environments and enjoy mentoring others while shaping the future of data architecture?

We’re looking for a Lead Data Platform Architect to join our Data & Analytics team. This is a pivotal role where you’ll lead the design and implementation of scalable, secure, and high-performing data solutions, primarily leveraging Azure and Databricks technologies.

• Architect and deliver end-to-end data platform solutions using Azure and Databricks , aligned with our strategic frameworks.
• Own and develop technical solution architecture documents for key work packages.
• Collaborate across engineering teams and technical departments to ensure robust infrastructure design.
• Lead technical evaluations, pilots, and proof-of-concepts to inform design decisions.
• Champion best practices in data engineering, governance, and agile delivery.
• Mentor BI Platform Architects and contribute to the growth of our technical community.

• Extensive hands-on experience with Azure and Databricks, including data storage, security, networking, and cost optimisation.
• Strong understanding of engineering methodologies and data sharing capabilities.
• Experience designing secure, scalable cloud solutions for data-driven organisations.
• Familiarity with PowerBI is beneficial but not essential.
• Agile and DevOps mindset, with experience using tools like Git and Jira.
• Excellent communication skills, able to translate complex technical concepts for diverse audiences.
• Proven leadership and mentoring capabilities.

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

#LI-HH