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External Job Advert

Loss Adjuster – Salary £34,000 - £5,000 (dependent on skills, experience, and location)

Locations: Glasgow, Perth, Norwich, Birmingham, York, Sheffield, Leeds, Bristol, Eastleigh, Manchester, London

Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love co-ordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth, we’re looking for Desk based Loss Adjuster to join our specialist team . This is more than just a desk-based role — it’s a chance to make a real difference to people’s lives when they need it most.

About the Role

As a Desk based Loss Adjuster, you’ll be at the heart of our response to building-related damage caused by escape of water, fire, flood, or Impact etc acting as claim owner for customers and suppliers. You’ll manage household claims up to £50,000, tak g full ownership from instruction through to settlement. This is a role that requires both technical acumen and empathy — balancing cost-effective solutions with exceptional customer care.

You’ll be part of a close-knit team, working virtually but collaboratively, supported by field-based colleagues (acting as your eyes on site) and a trusted supplier network. Your ability to interpret scope of works, building pathology, and coordinate multiple stakeholders will be key to delivering timely, high-quality outcomes.

Why This Role Matters

This isn’t just about processing claims — it’s about rebuilding homes and restoring peace of mind. Your technical knowledge and decision-making will directly influence the speed, quality, and cost of reinstatement. Managing claims of this scale comes with significant responsibility, and your expertise will ensure we deliver fair, accurate, and customer-focused solutions every time.

What We’re Looking For

• Exceptional empathy and communication skills; including delivering difficult news with sensitivity and maintaining strong customer relationships

• In depth expertise in the Residential (Home) property insurance sector, ideally in a loss adjusting, contractor management or technical claims role managing Flood, Escape of water (EOW) and fire damage alongside health and safety and industry specific regulations.

• Strong understanding of building pathology and reinstatement techniques including Knowledge of building standards, materials, and mitigation practices inc. BDMA qualification (desirable but not essential)

• Ability to interpret and where appropriate challenge scopes and of schedule works using photos, video, and remote tools

• Ability to project manage claims ensuring a proactive approach to file management (including confident stakeholder management of customers, contractors, DR&R, and other suppliers

What You’ll Bring

• A passion for helping people and solving problems

• A proactive, solution-focused mindset

• The confidence to make decisions and stand by them

• A collaborative approach and willingness to share knowledge within a team

• A desire to grow your technical expertise and contribute to a high-performing team

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary £34,000 - £45,000 ependent on skills, experience, and location)

• Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

• Up to £1 00 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to 

As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team. You don't need any experience, and the more you deliver, the more you earn.

Competitive rates for each parcel you deliver or collect
Typically, our Delivery Drivers can earn anything between £18 - £20p/h (paid per parcel).
We're in the business of delivering promises as well as parcels therefore we're raising our game and giving you more reasons to come and join us. All our rates are competitively enhanced taking business mileage and operational costs into consideration. It's a total gamechanger.

Daily & Weekly Payment Options
Yodel offer flexible payment options to all Self Employed delivery drivers, giving you the supplier the option to access earnings from the very next day via an app provided by our early access partner, Onsi or alternatively, suppliers can join the weekly payment cycle scheme, which kicks in following 4 weeks of completed delivery services.

Both payment options allows you, the supplier, to receive more regular payments for the delivery services you have provided.

We have plenty of parcels for to deliver
There are plenty of parcels to deliver meaning the earning opportunity is in your hands. Our parcels weigh up to a maximum of 15kg and can vary in size. You can realistically deliver and collect between 16-25 parcels an hour depending on the area and your experience, for 6 days a week. The more you deliver, the more you earn with the opportunity to take more parcels and boost your revenue.

We'll give you freedom and flexibility
You can plan your own route or use our handy award-winning app with simple instructions and built in optimisation which will help you prepare and plan your routes more easily, as well as allowing you to liaise directly with customers.

We'll offer regular work in the same area, 6 days a week
We deliver parcels for some of the biggest retailers around. So, there's no shortage of parcels to deliver. Plus, you'll be able to stay local and get to know the roads and customers.

We'll develop and support you
You'll get all the independence of being self-employed, plus the backing of our expert team and access to a Yodel representative, to answer your questions.

Each day is what you make it. You can plan your own route, which will keep things fresh and interesting. And at each delivery or doorstep, use your mobile to scan parcels and make sure they're safely received by the customer, so there's no difficult technology for you to get to grips with. We will arrange a suitable time for you to collect your parcels daily, or for those located within a more rural area, we can drop to you. Simple!

Want a bit more? All our Self Employed Delivery Drivers have access to:

- Partner Discounts - Including Naked Wines, Beer Hawk and Hello Fresh.
- Health and Wellbeing Programmes - Offering support from managing relationships to finance
- Develop and grow your business - There's plenty of parcels to deliver meaning the earning opportunity is in your hands

No, experience, no problem! We give full training and support to help you get on your way.
All you need to show us is the following to get started:
- Access to a insured car or van (up to 3.5 tonne)
- A full UK or EC/EEA Driving Licence
- Proof of Right to Work in the UK
- IOS or Android smart phone
- Proof of own bank account
- And finally, have a great attitude
Yodel recognises that its people are fundamental to its success. We are committed to equal opportunities, we value differences between people, and we aim to build teams that represent a variety of backgrounds, perspectives and skills.
If you would like to discuss any accessibility requirements for the recruitment process or the role, please contact the recruitment team who will be happy to discuss
We are looking to partner up with more Self Employed Delivery Drivers than ever before so register your interest today!

As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team. You don't need any experience, and the more you deliver, the more you earn.

Competitive rates for each parcel you deliver or collect
Typically, our Delivery Drivers can earn anything between £18 - £20p/h (paid per parcel).
We're in the business of delivering promises as well as parcels therefore we're raising our game and giving you more reasons to come and join us. All our rates are competitively enhanced taking business mileage and operational costs into consideration. It's a total gamechanger.

Daily & Weekly Payment Options
Yodel offer flexible payment options to all Self Employed delivery drivers, giving you the supplier the option to access earnings from the very next day via an app provided by our early access partner, Onsi or alternatively, suppliers can join the weekly payment cycle scheme, which kicks in following 4 weeks of completed delivery services.

Both payment options allows you, the supplier, to receive more regular payments for the delivery services you have provided.

We have plenty of parcels for to deliver
There are plenty of parcels to deliver meaning the earning opportunity is in your hands. Our parcels weigh up to a maximum of 15kg and can vary in size. You can realistically deliver and collect between 16-25 parcels an hour depending on the area and your experience, for 6 days a week. The more you deliver, the more you earn with the opportunity to take more parcels and boost your revenue.

We'll give you freedom and flexibility
You can plan your own route or use our handy award-winning app with simple instructions and built in optimisation which will help you prepare and plan your routes more easily, as well as allowing you to liaise directly with customers.

We'll offer regular work in the same area, 6 days a week
We deliver parcels for some of the biggest retailers around. So, there's no shortage of parcels to deliver. Plus, you'll be able to stay local and get to know the roads and customers.

We'll develop and support you
You'll get all the independence of being self-employed, plus the backing of our expert team and access to a Yodel representative, to answer your questions.

Each day is what you make it. You can plan your own route, which will keep things fresh and interesting. And at each delivery or doorstep, use your mobile to scan parcels and make sure they're safely received by the customer, so there's no difficult technology for you to get to grips with. We will arrange a suitable time for you to collect your parcels daily, or for those located within a more rural area, we can drop to you. Simple!

Want a bit more? All our Self Employed Delivery Drivers have access to:

- Partner Discounts - Including Naked Wines, Beer Hawk and Hello Fresh.
- Health and Wellbeing Programmes - Offering support from managing relationships to finance
- Develop and grow your business - There's plenty of parcels to deliver meaning the earning opportunity is in your hands

No, experience, no problem! We give full training and support to help you get on your way.
All you need to show us is the following to get started:
- Access to a insured car or van (up to 3.5 tonne)
- A full UK or EC/EEA Driving Licence
- Proof of Right to Work in the UK
- IOS or Android smart phone
- Proof of own bank account
- And finally, have a great attitude
Yodel recognises that its people are fundamental to its success. We are committed to equal opportunities, we value differences between people, and we aim to build teams that represent a variety of backgrounds, perspectives and skills.
If you would like to discuss any accessibility requirements for the recruitment process or the role, please contact the recruitment team who will be happy to discuss
We are looking to partner up with more Self Employed Delivery Drivers than ever before so register your interest today!

All the details

Customer Assistant - Backstage Operations - Oatlands Harrogate SF

Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times.

At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.

Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.

Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.

Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.

Are you ready for it? Take your marks and get ready to apply.

Working Pattern:
Week 1:
Sunday 12:00-20:00
Wednesday 07:00-15:00
Friday 07:00-15:00

Week 2
Monday 07:00-15:00
Friday 07:00-15:00
Saturday 12:00-20:00

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Job Description:
Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities 

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

All the details

Customer Assistant - Backstage Operations - Oatlands Harrogate SF

Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times.

At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.

Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.

Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.

Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.

Are you ready for it? Take your marks and get ready to apply.

Working Pattern
Week 1:
Sunday 08:00-16:00
Monday 07:00-11:00
Friday 12:00-20:00

Week 2:
Thursday 07:00-11:00
Friday 12:00-20:00
Saturday 07:00-15:00

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities 

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

All the details

Customer Assistant - Backstage Operations - Oatlands Harrogate SF

Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times.

At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.

Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.

Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.

Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.

Are you ready for it? Take your marks and get ready to apply.

Working Pattern:
Thursday 07:00-11:00
Friday 07:00-11:00
Saturday 07:00-11:00

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Job Description:
Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities 

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Summary

All the details

Team Support Manager - Through The Night Foods - Teesside Park

Join our team at M&S as a Team Support Manager in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.

You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

· At M&S our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.

· Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

· Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.

· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Under 18 disclaimer

• Duty Manage in the absence of the next level Leader when required
• Champion new ways of working within stores through an open mindset and positive attitude
• Leads colleagues in delivery of task prioritising customer first
• Plans, allocates and follows through on delivery of task to a consistent standard across the store
• Drives on the job productivity
• Supports colleagues through coaching and feedback
• Uses MI to take action to drive performance
• Helps maintain a safe and legal environment for colleagues and customers
• Supports the delivery of an inspirational ,improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

• Delivers great standards and service by putting the customer first
• Acts on customer feedback to deliver improvement
• Ensures the delivery of brilliant basics
• Coach the team to deliver excellent standards of product presentation
• Supports the delivery of plan A
• Provides regular and timely feedback to line manager to support colleague performance
• Supports with the training and coaching of colleagues maximising digital tools and channels
• Identifies colleagues for recognition and celebrate success within the store
• Provides feedback to BIG to improve colleague experience
• Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
• Role models new ways of working through the use of digital tools
• Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
• Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
• Maintains a safe and legal store environment
• Supports visual merchandising updates across all launches, events and campaigns

Key Capabilities

• Understands how M&S operates ,its strategy, future and the role they play
• Effectively manages own reactions and responses around change
• Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
• Builds positive relationships by being a good listener and getting to know people by establishing a connection
• In control of their own reactions and considers how to share their perspective to create better reaction for team

Technical Skills/ Experience

• Support the delivery of excellent customer service and KPI’s across the store
• Good level of digital capability and can access and utilise relevant systems
• Good knowledge of the commercial operation, brilliant basics and operational excellence
• Current working knowledge of all VM principles
• A good communicator with the ability to build relationships and work within a team
• A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
• Maintain high presentation standards, attention to detail and deliver on time, right first time
• Interpret data relevant to the role
• Demonstrates flexibility and adaptability to change

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG

All the details

Working Pattern:

Week 1:
Monday- 06:00-14:00
Tuesday- 06:00-14:00
Wednesday-06:00-14:00
Friday- 06:00-14:00
Saturday- 06:00-14:00

Week 2:

Sunday- 06:00-14:00
Tuesday- 06:00-14:00
Wednesday- 06:00-14:00
Thursday- 06:00-14:00
Friday- 06:00-14:00

Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.

You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

· At M&S our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.

· Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

· Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.

· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities 

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

All the details

Work Pattern
Week 1
Monday 13:30-21:30
Tuesday 12:30-21:30
Thursday 13:30-21:30
Saturday 12:30 - 21:30

Week 2
Sunday 11:30-19:30
Tuesday 13:30-21:30
Wednesday 12:30-21:30
Thursday 12:30-21:30

Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times.

At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.

Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.

Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.

Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities 

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.