3,462 Jobs in Throwleigh

Are you looking for an employer who can offer you opportunities for growth and development in your clinical career- All whilst working within a friendly multidisciplinary team in a rewarding education setting?    

Do you want to have opportunities to participate in research projects, special interest groups and form part of a wider clinical network that meets regularly for training & development?  

Do you want to have flexibility and be able to work creatively to deliver specialist assessments and interventions fostering independence within an education setting?  

Do you want to be part of developing an enhanced clinical offer through supporting the growth of colleagues, apprentices, students and therapy assistants?  

How about working for an employer who has been awarded a ‘Great Place to Work’ for the 5th year running?    

Does working 4 days a week with FULL pay sound like a dream!* It doesn't have to be! Have a better work/life balance and come and work for Outcomes First Group!   

Job Title:      Lead Clinician   

Location:      Fieldstone School - Devon TQ12 1NH

Salary:       £50,000 - £0,000 dependent on experience plus £ 00 Welcome Bonus (Welcome Bonus is payable as one payment of £ 500 after completion of one month and one further payment of ,500 upon completion of your final probation period. T&C's Apply 

Hours:        37.5 hours per week, Monday to Friday  

Contract:        Permanent  (Term time only, or flexibility around full-time contract can be discussed based on your personal circumstances)  

In a world where the demand for clinical support is increasing daily, we understand the importance and value of the work you carry out.  Your unique skills and expertise are critical to building better outcomes for our pupils. This is why we aim to have a multidisciplinary clinical team for each of our sites to provide this vital provision in collaboration with our education teams. Creating an environment where our pupils can truly flourish and grow in independence is key.  

About the Group:   

Outcomes First Group is the leading provider of world-class education. Our schools are a vital part of local communities in England, Scotland and Wales, with a renowned reputation for quality and positive outcomes for the children and young people we educate for. Our Acorn schools are there to meet the social and emotional needs of pupils who have faced trauma or adversity, equipping them for life’s important steps. Our Options Autism schools support autistic pupils to value their uniqueness and access the world in their own way. Another division, Momenta Connect, supports young people to overcome barriers and engage with education. While our most recent addition, Blenheim Schools, enables outstanding futures through high-quality independent and international schools. 

Our Vision  

Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world.  

Our Mission  

We commit to unlocking our pupils’ potential through personalised learning, innovation, and opportunity, supporting growth and aspirations. 

Our Promise  

• WE LISTEN. We never assume.
• WE WORK TOGETHER. To make the remarkable happen.
• WE ARE ACCOUNTABLE. To each other and for one another. 

Our Promise describes the sort of people we are and our commitment to how we treat each other, work together and behave. It represents what’s truly important to us as individuals and as a team. It is easily translatable into behaviours we all practice and experience every day. It's the golden thread that runs through every leader, team and individual.    

The role:    

We are looking for a Lead Clinician to manage our in-house Clinical Team at Fieldstone School based in Devon. The postholder will work collaboratively with both the school’s Senior Leadership Team (SLT) and the Regional Clinical Lead. The role will be split between clinically leading the team and holding a therapy caseload. Working collaboratively with the team, the postholder will deliver bespoke assessment and intervention plans for our students who may present with complex profiles of need as a result of autism and other types of neurodivergence, developmental trauma and social, emotional and mental health (SEMH) needs.  Meeting the needs of EHCP plans will be a primary focus in this role, target led, via the OFG ‘all’, ‘group’ and ‘individual’ clinical ways of working, embedded into our clinical practice. They will also be responsible for coordinating the line management of the members of the onsite clinical team and leading on the service development of the clinical school-based service, alongside the school SLT and Regional Clinical Lead.   

Our Clinical Teams help maintain a person-centred, empowering approach always putting the pupils we support at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and the pupils we support are heard, respected, and involved in decisions that affect them. We strive for excellence, which is why we are one of the leading service providers in the UK.  With this in mind, we are looking for a Lead Clinician who shares our vision to use innovative approaches to enhance the quality of life and outcomes of the pupils we support.  

Location: Fieldstone School - Devon TQ12 1NH– Fieldstone School  forms part of our Acorn Education brand, and is an independent specialist day school, supporting pupils aged 5 – 16. 

• Welcome to Fieldstone School
• School Finder - Acorn  

For further information regarding this vacancy please refer to the Job Description and Person Specification attached.     

Essential Criteria:   

• Degree or Masters in Speech and Language Therapy, Occupational Therapy, Psychotherapy or Doctorate in Psychology
• Valid and up to date professional Registration & membership of professional body e.g. BPS
• Experience within the specialist client group; working with autistic individuals and/or those with complex needs.
• Clear and concise report writing relating to clinical and research activities
• Experience of providing supervision and supporting a therapy team
• Ability to work independently
• Ability to work dynamically and within a growing and developing clinical service
• Experience of multi-professional work with teams or services within the       designated specialty preferred
• Full UK valid driving licence and access to own vehicle 

Why work for us?   

Alongside working with a network of over 350 clinical colleagues with regular forums for peer reflection and practice development, Outcomes First Group offer an array of flexible benefit options:  

 Benefits   

Your health and wellbeing are important to us, so you’ll get an exceptional reward and flexible benefits package including:   

• Life Assurance 
• Pension scheme with options to increase your contributions 
• “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks 
• *You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit
• Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
• A wide range of health, wellbeing, and insurance benefits 
• 100’s of discount options valid in the UK and abroad 
• Cycle to Work Schemes 
• Electric Car Purchase Scheme 
• Critical illness cover 
• £3000 Welcome Bonus (T&C's apply)

At Outcomes First Group we are committed to the safeguarding and promoting the welfare of our pupils and young people. All successful applicants wi be subject to social media checks and successful applicants to a fully enhanced DBS   

We reserve the right to close vacancies early, please submit your application at the earliest opportunity.   

Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.  

 Job Ref:   

#Leadclinician#Psychology#CareersinEducation#SpecialEducation#CareersinCare #CareersinSpecialEducation #Therapists  

#1  

Are you looking for an employer who can offer you opportunities for growth and development in your clinical career- All whilst working within a friendly multidisciplinary team in a rewarding education setting?    

Do you want to have opportunities to participate in research projects, special interest groups and form part of a wider clinical network that meets regularly for training & development?  

Do you want to have flexibility and be able to work creatively to deliver specialist assessments and interventions fostering independence within an education setting?  

Do you want to be part of developing an enhanced clinical offer through supporting the growth of colleagues, apprentices, students and therapy assistants?  

How about working for an employer who has been awarded a ‘Great Place to Work’ for the 5th year running?    

Does working 4 days a week with FULL pay sound like a dream!* It doesn't have to be! Have a better work/life balance and come and work for Outcomes First Group!   

Job Title:      Lead Clinician   

Location:      Fieldstone School - Devon TQ12 1NH

Salary:       £50,000 - £0,000 dependent on experience plus £ 00 Welcome Bonus (Welcome Bonus is payable as one payment of £ 500 after completion of one month and one further payment of ,500 upon completion of your final probation period. T&C's Apply 

Hours:        37.5 hours per week, Monday to Friday  

Contract:        Permanent  (Term time only, or flexibility around full-time contract can be discussed based on your personal circumstances)  

In a world where the demand for clinical support is increasing daily, we understand the importance and value of the work you carry out.  Your unique skills and expertise are critical to building better outcomes for our pupils. This is why we aim to have a multidisciplinary clinical team for each of our sites to provide this vital provision in collaboration with our education teams. Creating an environment where our pupils can truly flourish and grow in independence is key.  

About the Group:   

Outcomes First Group is the leading provider of world-class education. Our schools are a vital part of local communities in England, Scotland and Wales, with a renowned reputation for quality and positive outcomes for the children and young people we educate for. Our Acorn schools are there to meet the social and emotional needs of pupils who have faced trauma or adversity, equipping them for life’s important steps. Our Options Autism schools support autistic pupils to value their uniqueness and access the world in their own way. Another division, Momenta Connect, supports young people to overcome barriers and engage with education. While our most recent addition, Blenheim Schools, enables outstanding futures through high-quality independent and international schools. 

Our Vision  

Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world.  

Our Mission  

We commit to unlocking our pupils’ potential through personalised learning, innovation, and opportunity, supporting growth and aspirations. 

Our Promise  

• WE LISTEN. We never assume.
• WE WORK TOGETHER. To make the remarkable happen.
• WE ARE ACCOUNTABLE. To each other and for one another. 

Our Promise describes the sort of people we are and our commitment to how we treat each other, work together and behave. It represents what’s truly important to us as individuals and as a team. It is easily translatable into behaviours we all practice and experience every day. It's the golden thread that runs through every leader, team and individual.    

The role:    

We are looking for a Lead Clinician to manage our in-house Clinical Team at Fieldstone School based in Devon. The postholder will work collaboratively with both the school’s Senior Leadership Team (SLT) and the Regional Clinical Lead. The role will be split between clinically leading the team and holding a therapy caseload. Working collaboratively with the team, the postholder will deliver bespoke assessment and intervention plans for our students who may present with complex profiles of need as a result of autism and other types of neurodivergence, developmental trauma and social, emotional and mental health (SEMH) needs.  Meeting the needs of EHCP plans will be a primary focus in this role, target led, via the OFG ‘all’, ‘group’ and ‘individual’ clinical ways of working, embedded into our clinical practice. They will also be responsible for coordinating the line management of the members of the onsite clinical team and leading on the service development of the clinical school-based service, alongside the school SLT and Regional Clinical Lead.   

Our Clinical Teams help maintain a person-centred, empowering approach always putting the pupils we support at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and the pupils we support are heard, respected, and involved in decisions that affect them. We strive for excellence, which is why we are one of the leading service providers in the UK.  With this in mind, we are looking for a Lead Clinician who shares our vision to use innovative approaches to enhance the quality of life and outcomes of the pupils we support.  

Location: Fieldstone School - Devon TQ12 1NH– Fieldstone School  forms part of our Acorn Education brand, and is an independent specialist day school, supporting pupils aged 5 – 16. 

• Welcome to Fieldstone School
• School Finder - Acorn 

For further information regarding this vacancy please refer to the Job Description and Person Specification attached.     

Essential Criteria:   

• Degree or Masters in Speech and Language Therapy, Occupational Therapy, Psychotherapy or Doctorate in Psychology
• Valid and up to date professional Registration & membership of professional body e.g. BPS
• Experience within the specialist client group; working with autistic individuals and/or those with complex needs.
• Clear and concise report writing relating to clinical and research activities
• Experience of providing supervision and supporting a therapy team
• Ability to work independently
• Ability to work dynamically and within a growing and developing clinical service
• Experience of multi-professional work with teams or services within the       designated specialty preferred
• Full UK valid driving licence and access to own vehicle 

Why work for us?   

Alongside working with a network of over 350 clinical colleagues with regular forums for peer reflection and practice development, Outcomes First Group offer an array of flexible benefit options:  

 Benefits   

Your health and wellbeing are important to us, so you’ll get an exceptional reward and flexible benefits package including:   

• Life Assurance 
• Pension scheme with options to increase your contributions 
• “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks 
• *You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit
• Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
• A wide range of health, wellbeing, and insurance benefits 
• 100’s of discount options valid in the UK and abroad 
• Cycle to Work Schemes 
• Electric Car Purchase Scheme 
• Critical illness cover 
• £3000 Welcome Bonus (T&C's apply)

At Outcomes First Group we are committed to the safeguarding and promoting the welfare of our pupils and young people. All successful applicants wi be subject to social media checks and successful applicants to a fully enhanced DBS   

We reserve the right to close vacancies early, please submit your application at the earliest opportunity.   

Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.  

 Job Ref:   

#Leadclinician#Psychology#CareersinEducation#SpecialEducation#CareersinCare #CareersinSpecialEducation #Therapists  

#1  

We're currently recruiting an ambitious Chef to help us create exceptional food experiences for Chartwells on a part time basis contracted to 30 hours per week. As a Chef, you will be responsible for preparing and serving the kind of food that truly brightens our clients' and customers' days, all within the market-leading food service company in the UK. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Here's an idea of what your shift pattern will be:

• Mon: Full-time (Days)
• Tues: Full-time (Days)
• Weds: Full-time (Days)
• Thurs: Full-time (Days)
• Fri: Full-time (Days)
• Sat:
• Sun:

Please note: This role is contracted to 43 weeks per year

Could you bring your passion and culinary skill to Chartwells? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
• Overseeing and implementing menu changes
• Identifying opportunities to improve our food services
• Listening and acting on customer feedback to consistently improve our food services
• Supporting with the creation of new menus and creative food concepts
• Representing Chartwells and maintaining a positive brand image
• Monitoring inventories to keep our kitchens well-stocked
• Overseeing kitchen cleaning responsibilities to maintain hygiene standards
• Complying with Food Handling, Hygiene and Health and Satefty regulations

Our ideal Chef will:

• Be passionate about great-tasting food and exceptional customer service
• Hold a City & Guilds 706/1 & 2 or NVQ equivalent
• Have experience supervising a team
• Have experience in a similar Chef role
• Hold a Food Hygiene certificate
• Have a flexible approach to working

Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children.

Job Reference: com/0109/ / /R/BU #State Schools

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

We're currently recruiting an ambitious Chef to help us create exceptional food experiences for Chartwells on a part time basis contracted to 30 hours per week. As a Chef, you will be responsible for preparing and serving the kind of food that truly brightens our clients' and customers' days, all within the market-leading food service company in the UK. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Here's an idea of what your shift pattern will be:

• Mon: Full-time (Days)
• Tues: Full-time (Days)
• Weds: Full-time (Days)
• Thurs: Full-time (Days)
• Fri: Full-time (Days)
• Sat:
• Sun:

Please note: This role is contracted to 43 weeks per year

Could you bring your passion and culinary skill to Chartwells? Here's what you need to know before applying:

Your key responsibilities will include: 

• Preparing delicious, high-quality food that delights our clients and customers
• Overseeing and implementing menu changes
• Identifying opportunities to improve our food services
• Listening and acting on customer feedback to consistently improve our food services
• Supporting with the creation of new menus and creative food concepts
• Representing Chartwells and maintaining a positive brand image
• Monitoring inventories to keep our kitchens well-stocked
• Overseeing kitchen cleaning responsibilities to maintain hygiene standards
• Complying with Food Handling, Hygiene and Health and Satefty regulations

Our ideal Chef will:

• Be passionate about great-tasting food and exceptional customer service
• Hold a City & Guilds 706/1 & 2 or NVQ equivalent
• Have experience supervising a team
• Have experience in a similar Chef role
• Hold a Food Hygiene certificate
• Have a flexible approach to working

Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children.

Job Reference: com/0109/ / /WJ #State Schools

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Work with Sense and make a real difference to the lives of people we support and their families.

Fancy stepping up in care? Want to take on that extra responsibility, whilst working as part of a team? Are you caring, reliable and compassionate and want to make a difference in someone’s day making it that extra bit special?

We have a fantastic opportunity at our  service in Ottery St Mary, as we look for our next Team Leader! This is a permanent role, working 37.5 hours per week , Sense are offering £13.84 per hour.

Sense Otterhayes is a cluster of supported living services (7 properties) and one residential care home (for 5 people). The services have access to a poly tunnel for people to grow their own fruit and vegetables. There is an art room and a small studio.

For this role you must have ability to produce clear written documents, and be computer literate on systems such as word, excel etc. You must either have or be willing to work towards Level 3 Diploma in Health and Social Care or equivalent and have enthusiasm for personal development and attendance at internal training courses.

Due to the location of our service it is desirable that you hold a full UK drivers license, and have access to a vehicle, we have free staff parking on site.

• Positive, with a can-do attitude.
• Enthusiastic to participate in a wide range activities.
• Caring and empathetic.
• Passionate about enhancing other people’s lives.

Here at Sense, we support people with complex disabilities to live the life they choose. Your priority will be empowering the people you support to live an independent life.

• Supporting individuals / groups / teams within the home, center and community.
• Providing a customised, responsive and high quality service to people with multiple sensory impairments, physical and/or learning disabilities who use Sense services.
• Delivering services which meet or exceed organisational expectations and standards.
• Full job specification is attached below.

• You will need to be a good role model.
• Experience of mentoring and inducting staff, supporting staff through supervisions and creating development plans is desirable.
• Previous experience as a support worker or team leader in a similar setting – we’re happy to work with you to help you become an excellent Team Leader.
• An NVQ or equivalent qualification in health and social care and the care certificate, or be willing to work towards these. 

Everyone we support is an individual, so their care is as unique as they are. You can see a more detailed description of duties in the job description attached at the bottom of this advert.

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a Disability Confident Leader .

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

• 24 days’ holiday + bank holidays; increasing with length of service
• Free DBS Check
• Free access to over 100 online and face to face training including the care certificate.
• On-going development opportunities
• Flexible working and family friendly policies
• Employee referral scheme
• Health and well-being support
• Pension Scheme
• Discount scheme
• Wisdom App- free access for all employees to mindfulness application.

Please use the link below to complete your application. Managers will use your supporting statement to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

If you require any further assistance, please contact the Recruitment Team on or

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to an enhanced DBS check.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: 

Summary

All the details

Working Pattern

Saturday 08:00 18:00

Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.

You'll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

· Being digitally confident is essential. You'll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.

· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.

· Being a team player is crucial. You'll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.

· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose

• To deliver a great shopping experience for their customers, putting customers before task every time
• Champion new ways of working within stores through an open mindset and positive attitude
• Complete tasks and processes that deliver ‘best in town’ standards
• Serve and sell across all channels brilliantly well
• Be the voice of our customer to help us continually improve

Key Accountabilities

• Serve our customers efficiently and brilliantly well – on the shop floor and at service points
• Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
• Skilled to utilise all digital tools and communication channels to do the job
• Share customer and colleague feedback to help us do things better
• Share knowledge and experience with colleagues to support others in building skill and confidence
• Own their own learning & development and proactively access digital learning solutions
• Know the daily sales targets, priorities, promotions & selling opportunities
• Have great product knowledge to sell and recommend our products and services
• Proactively engage with customers to understand their needs and make recommendations
• Understand the store priorities and their part to play
• Complete tasks with pace and in line with SOPs
• Minimise cost and waste through good process practice
• Follow safe and legal working practices

Key Capabilities

• Understands how M&S operates,it’sstrategy, future and the role they play
• Committed to delivering excellent work fast with great attention to detail
• Open to and acts on feedback, asking for this regularly
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
• Effective at communicating their intentions to others; ensures communication is clear and simple
• In control of their own reactions and considers how to share their perspective to create better reaction for team
• Copes well with change and work challenges and recovers quickly from its impact
• Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

• Contributing to store sales and cost control
• Work across the store to get things done right first time within timescales
• Comprehensive knowledge of customer shopping channels
• Good level of product knowledge and services across the store
• Up to date knowledge of the commercial operation and brilliant basics
• Good level of digital capability and use of digital tools and applications
• Understand customer needs and spot selling opportunities
• Adapting to change
• Good Knowledge of VM principles

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG

Summary

All the details

Working Pattern

Sunday 10:00 - 16:30
Saturday 08:00 - 14:30

Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.

You'll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

· Being digitally confident is essential. You'll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.

· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.

· Being a team player is crucial. You'll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.

· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose

• To deliver a great shopping experience for their customers, putting customers before task every time
• Champion new ways of working within stores through an open mindset and positive attitude
• Complete tasks and processes that deliver ‘best in town’ standards
• Serve and sell across all channels brilliantly well
• Be the voice of our customer to help us continually improve

Key Accountabilities

• Serve our customers efficiently and brilliantly well – on the shop floor and at service points
• Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
• Skilled to utilise all digital tools and communication channels to do the job
• Share customer and colleague feedback to help us do things better
• Share knowledge and experience with colleagues to support others in building skill and confidence
• Own their own learning & development and proactively access digital learning solutions
• Know the daily sales targets, priorities, promotions & selling opportunities
• Have great product knowledge to sell and recommend our products and services
• Proactively engage with customers to understand their needs and make recommendations
• Understand the store priorities and their part to play
• Complete tasks with pace and in line with SOPs
• Minimise cost and waste through good process practice
• Follow safe and legal working practices

Key Capabilities

• Understands how M&S operates, it’s strategy, future and the role they play
• Committed to delivering excellent work fast with great attention to detail
• Open to and acts on feedback, asking for this regularly
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
• Effective at communicating their intentions to others; ensures communication is clear and simple
• In control of their own reactions and considers how to share their perspective to create better reaction for team
• Copes well with change and work challenges and recovers quickly from its impact
• Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

• Contributing to store sales and cost control
• Work across the store to get things done right first time within timescales
• Comprehensive knowledge of customer shopping channels
• Good level of product knowledge and services across the store
• Up to date knowledge of the commercial operation and brilliant basics
• Good level of digital capability and use of digital tools and applications
• Understand customer needs and spot selling opportunities
• Adapting to change
• Good Knowledge of VM principles

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG

Summary

All the details

Working Pattern

Sunday 12 - 16
Wednesday 10-14
Thursday 10-14
Friday 10-14

Tuesday 10-14
Wednesday 10-14
Thursday 10-14
Saturday 10-14

Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.

You'll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

· Being digitally confident is essential. You'll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.

· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.

· Being a team player is crucial. You'll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.

· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose

• To deliver a great shopping experience for their customers, putting customers before task every time
• Champion new ways of working within stores through an open mindset and positive attitude
• Complete tasks and processes that deliver ‘best in town’ standards
• Serve and sell across all channels brilliantly well
• Be the voice of our customer to help us continually improve

Key Accountabilities

• Serve our customers efficiently and brilliantly well – on the shop floor and at service points
• Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
• Skilled to utilise all digital tools and communication channels to do the job
• Share customer and colleague feedback to help us do things better
• Share knowledge and experience with colleagues to support others in building skill and confidence
• Own their own learning & development and proactively access digital learning solutions
• Know the daily sales targets, priorities, promotions & selling opportunities
• Have great product knowledge to sell and recommend our products and services
• Proactively engage with customers to understand their needs and make recommendations
• Understand the store priorities and their part to play
• Complete tasks with pace and in line with SOPs
• Minimise cost and waste through good process practice
• Follow safe and legal working practices

Key Capabilities

• Understands how M&S operates, it’s strategy, future and the role they play
• Committed to delivering excellent work fast with great attention to detail
• Open to and acts on feedback, asking for this regularly
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
• Effective at communicating their intentions to others; ensures communication is clear and simple
• In control of their own reactions and considers how to share their perspective to create better reaction for team
• Copes well with change and work challenges and recovers quickly from its impact
• Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

• Contributing to store sales and cost control
• Work across the store to get things done right first time within timescales
• Comprehensive knowledge of customer shopping channels
• Good level of product knowledge and services across the store
• Up to date knowledge of the commercial operation and brilliant basics
• Good level of digital capability and use of digital tools and applications
• Understand customer needs and spot selling opportunities
• Adapting to change
• Good Knowledge of VM principles

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG

All the details

Work Pattern

Week 1
Wednesday: 08:00-18:00
Friday: 10:00-18:00
Saturday: 08:00-18:00

Week 2
Wednesday: 08:00-18:00
Thursday: 08:00-18:00
Friday: 10:00-18:00

Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Key Accountabilities and Measures

• Clearly identified to provide customers with a visible presence at the beginning of their shopping journey

• Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store

• Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations

• Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)

• Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support

• Thank our customers for shopping with us when they exit

• Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations

• Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have

• Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.

• Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter

• Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary

• Ensure that persons served with a trespass notice do not re-enter the site

• Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes

• Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen

• Report any incidents of known or suspected internal theft or malpractice

Key Skills

• Being confident with an easily felt presence and friendly and natural personality is essential

• Strong communication skills with the ability to engage customers with ease

• Ability to remain focussed at greeting customers and deterring suspicious activity

• To have a natural empathy with our M&S brand and values, including service behaviours

• To be self-motivated, willing to improvise and suggest or try new approaches

• Able to maintain high standards of appearance and uniform standards

• No requirement to be licensed, but good observation skills would be a benefit

Key Relationships and Stakeholders

• Store Management team

• Store Colleagues

• Operational Security Manager

• Regional teams (RLPMs/RCOMs)

• Store Detectives

• SOC

• Police

• Local Networks