16 3rd Line Cloud Support Engineer jobs in Manchester

Sparta Global is looking for passionate and committed individuals who want to kickstart a career in technology! You must be willing to complete full-time training and will then be assigned to work in a junior role with one of our trusted client partners as a 'Spartan' consultant.

As a Junior Support Engineer you will:

• Troubleshooting and problem solving, addressing hardware, software, and network is.

WHJS1_UKTJ

Technical Support Specialist (Ex-Forces / Avionics / Electro-Mechanical)

30,000 - 34,000 + Excellent Training & Development, Significant Progression Opportunities + Monday to Friday + Days + Great Company Benefits

Manchester & Surrounding Areas: Stockport, Eccles, Pendlebury, Prestwich, Failsworth, Openshaw, Longsight

Are you from the forces or an ex-forces background with hands on engineering experience? Are you looking to join a well-established global company that truly invests in its people through extensive training and clear progression pathways?

On offer is a fantastic opportunity to advance your career and deepen your technical knowledge within the Engineering sector. You'll receive full product training and have access to long-term development opportunities across the business.

The company is a highly respected manufacturer with a strong reputation both in the UK and globally. Recognised as a leader in their field, they are known for their commitment to quality and employee growth.

You will engage directly with clients to resolve technical queries and complaints related to Mechanical, Electrical, and Hydraulic products. You'll play a key part in maintaining customer satisfaction and driving continuous improvement.

This position is ideal for someone with a background in technical support who is eager to become a key part of a forward-thinking company, offering excellent career progression and industry-specific training.

Ex-Forces Engineers encouraged to apply (RAF / REME / Army / Navy etc.)

The Role:

• Technical Support / Mechanical, Electrical/Electronics, Hydraulics / Technical Solutions
• Working closely with clients to resolve issues and enquiries for Technical Products
• Full specialist training and options for progression
• Fully on-site position

The Candidate:

• Experienced dealing with technical problems
• Experience in a client focused role
• Looking to progress and develop within a growing company
• Forces/Ex-Forces Engineering Background

BBBH (phone number removed)
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Herman at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Technical Support Specialist (Ex-Forces / Avionics / Electro-Mechanical)

£30,000 - £34,000 + Excellent Training & Development, Significant Progression Opportunities + Monday to Friday + Days + Great Company Benefits

Manchester & Surrounding Areas: Stockport, Eccles, Pendlebury, Prestwich, Failsworth, Openshaw, Longsight

Are you from the forces or an ex-forces background with hands on engineering expe.

WHJS1_UKTJ

We are looking for a proactive and technically skilled IT Support Engineer to join our Group IT Team, supporting users both onsite and remotely—primarily across our Manchester dealerships. This role involves configuration and deployment of desktop and mobile devices, deskside assistance, and effective communication with both users and fellow IT team members. You’ll also take ownership of hardware and service procurement processes.

In addition to strong support capabilities, the ideal candidate will have a genuine passion for emerging AI technologies, IT automation, and systems integration. You should be enthusiastic about exploring how modern technologies can enhance user experience, streamline support processes, and contribute to the company’s digital evolution.

Salary - £28,891 plus car allowance

Hours - 40

Requirements

§  Provide IT support to approximately 640 users, including hardware, software, and security-related issues.

§  Communicate effectively with users and suppliers across all levels to resolve incidents promptly.

§  Deliver both remote and on-site support for group-level IT initiatives, including system upgrades, improvements, and integration projects.

§  Perform daily, weekly, and monthly maintenance tasks to ensure system reliability and performance.

§  Manage procurement of hardware and services, including raising purchase orders.

§  Respond to and prioritise service desk incidents efficiently, maintaining a high level of service.

§  Proactively identify opportunities for automation and process improvement to reduce future support requests.

§  Train and support end users with patience, professionalism, and clear communication.

Skills and Experience

§  Minimum of 2 years’ experience in IT support within a team environment.

§  Strong knowledge of Microsoft Office and hardware/service procurement processes.

§  Hands-on experience with helpdesk systems, excellent troubleshooting skills in hardware and software.

§  Comfortable working with 3rd party service providers and maintaining effective relationships.

§  Exceptional communication and documentation skills, both written and verbal.

§  Strong organisational and time-management abilities; capable of working independently or collaboratively.

§  Commitment to delivering a high standard of user support.

§  Ability to create and follow structured processes to ensure consistent service quality.

§  Personable and professional when dealing with colleagues at all organisational levels.

§  Analytical and creative thinker with a proactive approach to problem solving.

§  Adaptable to shifting priorities and evolving technology demands.

§  Valid UK driving licence required to travel between dealership locations.

§  Passion for emerging technologies, particularly AI-driven tools, automation platforms, and IT system integrations.

§  Interest in exploring how AI and automation can enhance service delivery, reduce manual workloads, and modernise IT operations.

§  Willingness to learn and implement innovative solutions as part of a continuous improvement mindset.

Benefits

Benefits Include:

Colleague Referral Scheme (£00 - 000)

• A range of Mercedes Benz training and leadership programmes

• Platinum Plus Rewards Scheme

• Colleague Car Purchase Scheme

• Eye care Vouchers

• Life Assurance (4 x annual salary)

• 31 days holiday (including bank holidays), rising to 38 days with length of service

• Wellbeing Support

• Company Pension

Make The Connection.

About Vix Technology

Vix Technology is the global leader in intelligent transportation systems, automated fare collection, and transit analytics. With customers in 200 cities around the world, Vix embraces the complexities of modern public transit to create best-in-class solutions for transit agencies and operators. Vix is passionate about connecting people and communities, combining an open, collaborative mindset with cutting-edge technology to make public transport more accessible and more cost effective for all.

Our latest fare collection solutions support Mobility as a Service (MaaS) by providing multi-modal, multi-operator EMV and account-based solutions globally. In the UK, we support transport operators and local authorities with critical solutions for passenger information, fare collection, revenue protection, and fleet management. We are a major supplier of bus fleet management and real-time passenger information, serving four of the largest operators and over 30 local authorities.

Vix plays a significant role in UK public transport, handling payments for the largest bus operator (Stagecoach) and the largest tram network (TfGM Metrolink) and provide platform validators for seven Train Operating Companies (TOCs) across the UK, totalling over 2400 devices. Vix's Central Booking Engine (CBE) sits at the core of LNER's digital retail platform, enabling omnichannel retail and improved passenger communication.

We are seeking a proactive and dedicated Application Support Engineer to join our innovative team supporting the Central Booking Engine (CBE). As an Application Support Engineer at Vix, you will play a vital role in supporting and developing applications that shape the future of our industry.

This role provides level two and three support for all internal and external customers, providing technical assistance, incident resolution and where required will be the conduit for escalation to engineering, partners or other parts of the business. This is a full time position, located on-site 5 days a week in our Manchester offices. Additionally, you will need to be available for an on-call roster as part of the team.

We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK.


What is CBE?

The Central Booking Engine (CBE) platform is a crucial component of the digital retail ecosystem for a UK train operator. It offers an integrated ticketing system across various sales channels, including web, mobile, vending machines, and on-board sales. This integration provides a consistent customer experience, reduces support and enhancement costs, offers customer behaviour insights, and enables targeted promotions. CBE also integrates with third-party providers and industry feeds, making it a versatile and comprehensive system for the rail industry.

We are a global organisation at Vix - embracing the strength that individual diversity brings to the collective. Bring your individual orientation, cultural heritage and distinctive thinking and experience – we want to hear from you!

Key Responsibilities:

• Investigation, ownership and resolution of incidents in accordance with ITIL processes
• To assist the Team Leader with internal/external communications on incident progress, with clear understanding of risk and impact to customer and other stakeholders
• Build and maintain internal knowledge base to facilitate knowledge transfer across support department
• Collaborate in the development, maintenance, and support of cutting-edge applications
• Provide technical expertise to troubleshoot and resolve issues
• Implement and optimise applications for high performance
• Work closely with cross-functional teams to ensure the seamless deployment of solutions
• Actively participate in the innovation and improvement of our applications
• Stay up-to-date with the latest technology trends and share knowledge within the team

Experience/Qualifications/Knowledge:

• A strong foundation in application support with experience in a similar environment
• Experience of working within an ITIL framework to investigate and resolve incidents
• Build and maintain internal knowledge base to facilitate knowledge transfer across the support department
• Foster a culture of delivering high levels of customer satisfaction
• Potential to attend customer review meetings as required
• Experience with Splunk / Kibana or similar application monitoring tools
• Experience using SOAP UI
• Knowledge of SQL and experience in database management
• Strong problem-solving skills with the ability to work in a collaborative environment
• A proactive approach to identifying and resolving technical challenges
• Effective time management skills for efficient prioritisation
• Strong communication skills to convey technical concepts to both technical and non-technical stakeholders

Desirable:

• Bachelor's degree in Computer Science, Software Engineering, or a related field
• ITIL Foundation or Interest in obtaining an ITIL Foundation qualification
• Knowledge of cloud platforms like AWS
• Knowledge of working with a variety of operating systems, including Windows, Linux, and Unix.
• Familiarity with a development language such as C# or Python

Personal Attributes:

• Passion for Innovation: An enthusiastic and forward-thinking attitude toward application support and continuous improvement.
• Adaptability: Willingness to work across different technology and changing client requirements.
• Results-Oriented: A drive to meet and exceed goals and consistently seek improvement.
• Team Player: Strong teamwork and collaboration skills to work effectively with colleagues and clients across multiple teams.
• Dedication: A commitment to going the extra mile when necessary, including working beyond standard business hours to meet contractual requirements or project deadlines.
• Effective Communication: Ability to communicate clearly and effectively to ensure information is conveyed comprehensively.
• Problem-Solving Mindset: The capability to identify when to work independently and when to escalate issues with a proactive approach to overcoming technical challenges.

Besides the opportunity to work for a global company that is customer and people focused, we offer:

• A truly flexible working environment
• A focus on learning and development
• A great team of like-minded professionals
• Private Healthcare
• Income Protection Scheme
• Pension
• Group Life Assurance
• Cycle to Work Scheme
• Electric Car Benefit Scheme
• Employee Assistance Programme
• Eyecare and Spectacle Vouchers

Sounds good? Then apply now. Get on board today!

Add your resume and anything else to showcase why you would be a great addition to our team. We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK.

No recruitment agencies, please! We won’t accept any introductions.

Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.

Please don't apply unless you are fluent in Polish as this is a must have requirement.

We are seeking a skilled Help Desk Analyst with comprehensive M365 and Cisco Cloud Calling experience. The successful candidate will be proficient in troubleshooting and setup of Outlook, mobile devices, and cloud calling software, ensuring a seamless experience for end users. This role requires a strong understanding of Microsoft Windows OS and MS Office Products.

• Provide support for M365 related issues, including troubleshooting Outlook, mobile device setups, and SharePoint/OneDrive sync.
• Troubleshoot and set up Cisco Cloud Calling software such as Webex and Jabber, including headset and voicemail configurations.
• Deploy and provide support for end user computing, including Microsoft Windows OS and MS Intune.
• Assist users with hardware setup, including laptops, docks, headsets, and other peripherals.
• Install additional software and drivers on endpoints and resolve any related issues.
• Provide detailed troubleshooting information for escalated issues across M365, Cisco Cloud Calling, and end user computing.

• Proficiency in M365, with a strong understanding of Outlook, MFA troubleshooting, and M365 admin console.
• Experience with Cisco Cloud Calling (Jabber/Webex Cloud) software setup and troubleshooting.
• Strong understanding of Microsoft Windows OS, MS Office Products, and MS Intune.
• Familiarity with Active Directory, Zscaler, and SSL VPN technologies.
• Fluency in English and ability to speak Spanish or Italian.

• Experience with Apple desktop operating systems.
• Capability in browser favorites export/import.
• Ability to assist with out-of-box hardware setup.

Join a continuously growing organisation that operates in a fast-paced environment, offering great opportunities for professional growth and development.

The work environment is hybrid, combining onsite presence with remote work capabilities, allowing for a flexible and dynamic working experience.

This is a Contract position based out of Manchester or Midlands

Manchester, UK

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. (phone number removed). Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at (url removed)>

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to (url removed)>

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at (url removed)/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

Support Engineer Contractor to join the Head Office of a company based just outside of Crewe, Cheshire East, must have own transport to access, minimal public transport access it is based on site paying upto 200 per day.

This is an on-site role, Monday to Friday, providing essential user BAU support

It is inside IR35

The Role:

As a key member of the IT team, you'll be the first point of contact for all face-to-face and remote end-user issues. Your responsibilities will include:

• Providing comprehensive 2nd line support, resolving a wide range of technical issues.
• Identifying opportunities for IT process improvements and efficiency gains.
• Managing staff accounts and access permissions.
• Conducting IT inductions for all new starters.

About You:

Ideally, you'll bring at least 3 years of experience in a similar support role. We're looking for someone with:

• Excellent user-facing skills and a strong customer service approach

Desirable Technical Experience:

• Microsoft Windows (client and server environments)
• Microsoft Entra ID (Azure AD) & Active Directory
• Office 365 administration and support
• Networking essentials: WAN/LAN/DNS

If you're a proactive 2nd Line Engineer with a passion for creative environments, we'd love to hear from you!

To Apply: Please submit your CV outlining your relevant experience.