1434 Client Administrator jobs in Derbyshire

Customer Service Administrator

Job description
I Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.

Job purpose:
To provide an exceptional customer service, converting opportunities into sales and supporting customers through the entire 'I Holland' process. To liaise and coordinate with agents, sales staff and internal departments for both Tooling and PharmaCare Products, paying extreme attention to detail to create accurate documentation and avoid mistakes. The Companies 'Core Values' are always worked to and in mind.

Principal duties & responsibilities
* To coordinate all activities between agents/customers and I Holland Ltd.
* To fully understand customer requests and requirements, both on Tooling and PharmaCare range.
* To provide timely and accurate quotations and supporting information and correspondence to customers.
* To collate all necessary information, drawings, correspondence, etc., to ensure order 'story' is complete.
* To enter quotes and orders accurately into the computer system.
* To facilitate all customer samples/drawings.
* To administer and archive all relevant information according to procedure.
* To provide ongoing and helpful support to all customers, being proactive and advising, where necessary, of any problems.
* To log concerns raised as a Case within the CRM system, including all necessary details for the team to evaluate.
* To assist with cover for reception when required.
* To support colleagues by sharing workload when appropriate or requested to do so.
* To adhere to all policies and procedures, particularly the 'Contract Review'.
* To work within all Health and Safety, environmental and other company regulations.
* To attend meetings as and when required with a proactive approach.

Key performance indicators in line with core values
* Customer focus: High responsiveness to requests. Sense of ownership.
* Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.
* Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve the quality of deliverables. Adheres to schedules to deliver a high-quality product.
* Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.
* Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.
* Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.
Compliance with all policies, procedures, and safety rules & regulations.

Nature and Scope:
As part of the administration team, professionalism, self-motivation, and initiative will be required at all times, as well as flexibility of hours based on workload. Supervision will be given as required. Key Performance Indicators:
* High responsiveness to customer requests. Quotations and sales orders are entered in a timely manner with no mistakes. Sense over ownership of the process.
* Communications with customers are proactive, professional, and always conducted in a positive way.
* Customer files, customer cards and market instructions are complete and maintained.
* Accounts records in Navision and the CRM system are clear, concise, and complete in accordance with internal policies.
* Attendance to training sessions to be able to apply up-to-date knowledge of products.
* Accuracy of information provided (reduce customer complaints, scrap and rework due to administration).
* Neatness/organisation of the work areas.
* Quality of communication - written and verbal is clear and concise. Computer literacy.
* Assist with training new recruits to the department

Terms and Conditions of Employment
Please note that any offer of employment is contingent upon the following conditions, agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.

Job Type: Full-time - Hybrid

Pay: 24,804.00-25,759.50 per year depending on experience

Benefits:
* PRP - Profit-related pay
* Company pension
* Cycle to work scheme
* Employee discount
* Free flu jabs
* Free parking
* On-site parking
* Referral programme
* Store discount
* Work from home

Schedule:
* Flexitime
* Monday to Friday
* 3 days in the office & 2 Days WFH (once fully trained)

Experience:
* Administrative: 2 years (required)
* CRM software: 1 year (required)

Work Location: Long Eaton, Nottingham NG10 2GD

Click 'Apply' to forward your CV.

Customer Service Advisor
Location:  Nottingham (hybrid work available)

Salary: £24,000 p/a + £1,000 (bonus)
Type:  Full Time - Permanent

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program

Established in the 80's our client has grown to become one of the top ten largest value-added resellers in the UK. Today, they are an independent UK company with full geographic coverage, and our skilled workforce serves a diverse customer base across the public and private sector. They have won awards for their ability to help organisations and users achieve more with technology. They specialise in realising individual ambitions to transform and evolve. They consult, define, adapt and deliver on real-life outcomes and collaborate closely to bring that positive impact home.

As a Customer Services Administrator  at XMA, you’ll play a vital role in supporting the Customer Experience (CX) strategy. You’ll be the first point of contact for the customers, ensuring their queries are resolved efficiently and professionally. From delivery issues to returns and credits, you’ll handle it all with a smile and a solution-focused attitude.

Key Responsibilities: Customer Service Advisor

• Respond to customer queries via phone, email, and ticketing system.
• Investigate and resolve issues such as delivery problems, credit requests, and returns.
• Collaborate with internal teams and third-party suppliers to ensure seamless service.
• Meet KPIs and SLAs set by the Customer Services Manager.
• Identify root causes of recurring issues and implement preventative measures.
• Support continuous improvement initiatives across the business.

What We’re Looking For

Essential:

• Experience in a customer service environment.
• Strong communication and relationship-building skills.
• Ability to work under pressure and meet deadlines.
• Proficiency in Microsoft Office and familiarity with CRM systems.
• A proactive, detail-oriented, and adaptable approach.

We proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law”

We are registered Disability Confident Employer (Level 2) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.

If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

KEYWORDS: Administrator, Customer Service, Problem Solving, Communication.

Customer Service Advisor (Fixed Term Contract)

Location:  Nottingham (hybrid work available)

Salary: £24,000 (pro rata) + £1,000 (Pro rata bonus)

Type:  Fixed term contract (6-9 months)

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program

Established in the 80's our client has grown to become one of the top ten largest value-added resellers in the UK. Today, they are an independent UK company with full geographic coverage, and our skilled workforce serves a diverse customer base across the public and private sector. They have won awards for their ability to help organisations and users achieve more with technology. They specialise in realising individual ambitions to transform and evolve. They consult, define, adapt and deliver on real-life outcomes and collaborate closely to bring that positive impact home.

As a Customer Services Administrator  at XMA, you’ll play a vital role in supporting the Customer Experience (CX) strategy. You’ll be the first point of contact for the customers, ensuring their queries are resolved efficiently and professionally. From delivery issues to returns and credits, you’ll handle it all with a smile and a solution-focused attitude.

Key Responsibilities: Customer Service Advisor

• Respond to customer queries via phone, email, and ticketing system.
• Investigate and resolve issues such as delivery problems, credit requests, and returns.
• Collaborate with internal teams and third-party suppliers to ensure seamless service.
• Meet KPIs and SLAs set by the Customer Services Manager.
• Identify root causes of recurring issues and implement preventative measures.
• Support continuous improvement initiatives across the business.

What We’re Looking For:

Essential:

• Experience in a customer service environment.
• Strong communication and relationship-building skills.
• Ability to work under pressure and meet deadlines.
• Proficiency in Microsoft Office and familiarity with CRM systems.
• A proactive, detail-oriented, and adaptable approach.

We proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law”

We are registered Disability Confident Employer (Level 2) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.

If you have any such requirements, please do not hesitate to contact us on our email

which is (url removed), we will be happy to action your requests.

KEYWORDS: Administrator, Customer Service, Problem Solving, Communication.

• Ensure customer service delivery standards are met to create value added customer engagement and facilitate good working relationships
• Process customer orders, contacting customers and suppliers where necessary to clarify requirements and ensure accuracy
• Prepare, maintain and publish up to date reports, presentations and other documents in line with company policy and standards
• Prioritise activities within the team to deliver productivity and efficiency targets in line with agreed timescales and commitments
• Communicate with Customers and suppliers consistently in line with agreed service standards adhere to business standards
• Ensure all data and reports are produced accurately and within specified timelines to ensure customer requirements are met

• Good attention to detail
• Numerate and literate
• Customer service focus
• Excellent computer skills including Microsoft Office
• Ability to analyse, report and interpret data

• Competitive salary and job-related benefits
• Holidays
• Pension up to 8% matched
• Life insurance up to 4x salary
• Company share save scheme
• Greencore Qualifications
• Exclusive Greencore employee discount platform
• Access to a full Wellbeing Centre platform
• Enhanced parental leave and menopause policies

Customer Service Administrator
£24,000 - £26,000
Kirkby in Ashfield 
Monday – Friday, 9:00am – 5:00pm


Are you a natural problem-solver who enjoys helping people and keeping things organised? 
Our client is looking for a Customer Service Administrator to join their busy office.
This is a fantastic opportunity for someone with strong customer service skills and a keen eye for detail to play a key role in managing inbound enquiries, processing customer orders, and supporting general administration across the business.
The role:

• Act as a first point of contact for incoming customer calls and emails, delivering exceptional service and resolving queries efficiently
• Process sales orders, ensuring accurate data entry and smooth coordination with internal teams
• Track order progress and proactively update customers on delivery timelines or delays
• Support the wider team with administration, reporting, and office coordination
• Manage daily correspondence and ensure CRM systems and databases are kept up to date
• Liaise with suppliers and logistics to ensure customer requirements are met
• Help maintain stock levels of office supplies and customer literature
• Provide administrative support to leadership and operations teams as needed

The candidate:

• Minimum of 2 years’ experience in an administrative or customer service role
• Confident phone manner and a proactive approach to handling enquiries
• Excellent attention to detail, particularly when processing orders and inputting data
• Comfortable working with CRM systems 
• Strong written and verbal communication skills
• Organised, friendly, and able to multitask in a fast-paced environment

 
This is a great role for someone who takes pride in being helpful, professional, and efficient, especially when it comes to keeping customers happy and operations running smoothly.
 
 

IMH Recruitment is seeking an experiencedCustomer Service Advisor to join our well-established client, a leading manufacturing and distribution retailer with a nationwide presence.

Key Responsibilities:

• Deliver exceptional customer service as the first point of contact.
• Handle customer inquiries and provide accurate product/service information.
• Build strong relationships with customers.
• Coordinate deliveries by liaising with couriers and customers.
• Manage and update customer accounts using various systems and databases.
• Process orders and manage related administration tasks.
• Handle complaints effectively with professionalism and care.
• Respond to inbound calls and inquiries via email or live chat.

Essential Skills:

• Strong problem-solving abilities.
• Excellent verbal and written communication skills.
• Proficient in using computers and multiple systems.
• Previous experience in call handling, email handling, or live chat.

Hours and Pay

• Sunday to Thursday: 09:00am to 17:30pm
• 13 per hour.
• Opportunity to work with a well-respected company with offices across the UK.

How to Apply:

Submit your updated CV and contact our office on(phone number removed) for further details.

Job Type: Full-time

Pay: 13.00 per hour

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Call Handling : 2 years (required)
• Email handling : 1 year (required)
• Live chat: 2 years (preferred)
• Customer Service : 2 years (required)

Licence/Certification:

• Driving Licence (preferred)

• To act as a point of contact for all customers and deal with initial enquires
• To liaise with different teams internally and engineers out in the field to help problem solve on behalf of the customer
• To provide a high level of customer service at all times
• To manage high levels of inbound and outbound calls
• To manage administrative tasks to ensure the CRM is updated with the relevant information
• To take ownership of the customer query and see it through

• Confident in dealing with difference customers over the phone
• To take pride in delivering excellent customer service to new and existing customers
• To be a strong communicator when liaising with other departments
• To be able to build relationships with other stakeholders and our technicians
• To have a wealth of customer service experience
• To be computer literate

Deliver exceptional customer support and ensure the smooth running of the service department by coordinator engineers schedules, managing service enquiries and maintaining accurate records.

Client Details

This small-sized organisation operates within the industrial / manufacturing industry, offering specialist solutions to a broad range of clients. Based in Chesterfield, the company is known for its reliability and commitment to quality.

Description

• Act as a first point of contact for customer enquiries via phone and email, providing prompt, courteous, and effective support while ensuring all enquiries are actioned within agreed timeframes.
• Collaborate closely with assigned engineers to maintain effective diary system.
• Plan & manage the scheduling of contacted service and calibration visits.
• Conduct daily and weekly reviews of completed jobs to ensure accurate stock movement records
• Compile and issue customer repair quotations

Profile

A successful Customer Service Administrator should have:

• Excellent customer service & communication skills.
• Ability to manage various tasks whilst working to deadlines.
• Strong teamwork skills.
• Experience in a similar role would be highly desirable.
• Experience of working in a fast paced environment.

Please note this role is fully office based.

Job Offer

• Supportive team culture
• Bonus structure
• Free onsite parking
• 20 days holiday plus bank holidays

Taylor Stevenson are proud to be working with a great warehousing and logistics company who are based in Newark looking for an experienced Customer Service Advisor to join their team on a permanent basis.

Duties

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services to assist customers effectively.
• Deal with internal and external stakeholders
• Analyse customer needs and recommend appropriate solutions or products.
• Maintain detailed records of customer interactions using Salesforce, ensuring all information is up-to-date.
• Collaborate with other departments to resolve complex issues and ensure customer satisfaction.
• Follow up with customers to ensure their concerns have been addressed satisfactorily.
• Participate in training sessions to enhance product knowledge and improve service skills.

Skills

• Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively.
• Experience working as a customer service advisor.
• Proficiency in Salesforce or similar CRM software is preferred.
• Excellent analytical skills to assess customer needs and provide tailored solutions.
• Ability to work well under pressure while maintaining a positive attitude.
• Strong organisational skills with attention to detail to manage multiple tasks efficiently.

Monday-Friday 8.30am-5pm

Salary 27k-32k dependant on experience

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