2741 Administrative Support jobs in Emmer Green

• Reading centre - no parking
• Fully office-based working 9-5.00pm
• 4+ months temporary contract
• Full criminal and credit check performed before commencing the role

We have an exciting opportunity to join a well-established company based in the centre of Reading for the next 4 months. Your role will be to support the existing pensions team with general administration tasks so they can deliver an excellent service to their clients.

Your role:

• Performing various pension administration tasks e.g. handling of leavers, retirements, transfers and deaths
• Updating relevant pension administration databases and systems
• Logging and scanning post/correspondence
• Receiving and handling internal and external telephone queries
• Running automated systems calculations
• Performing manual benefits calculations
• Producing ad-hoc letters to 'draft standards' using our electronic document management system in response to customer queries or able to complete standard tasks to 'final letter standards'
• Returning original documentation and certificates to customers
• Amending of, and with experience developing into checking non-financial work e.g. change of address

The person:

• Excellent attention to detail
• Good at Maths and a logical thinker
• Strong IT skills
• Excellent customer service skills
• Proactive
• Quick to learn new systems and procedures
• Pensions experience welcomed
• Clear criminal and credit history
• You need to be a resident in the UK for 3 years or more is required for the checks

We are looking for a confident communicator with strong IT skills to come and join our clients team on a temporary basis for 4 weeks.

You will be dealing with a number of calls from customers providing product knowledge, responding to queries and booking in a variety of different appointments. If you are looking to grow your Admin skills then this role is for you!

Responsibilities include, however are not limited to:

• Dealing with inbound calls
• Providing product knowledge to customers
• Scheduling in appointments
• Updating information onto the database
• Diary management for the wider team

The successful candidate must be a multi tasker and be able to prioritise workload when needed as you will be supporting the Operational team on a daily basis. You must be IT savvy and be happy to work alone as well as in a team environment. All training will be provided.

Job Title: Customer Service Administrator

Location: Bracknell, fully office based

Working Days and Hours: Monday - Thursday, 8:00 am - 4:30 pm and Fridays, 8:00 am - 4:00 pm

Hourly Rate: 13.50 per hour

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

• Respond to customer enquiries by phone, email, and chat in a professional, helpful manner.
• Process orders, returns, and exchanges accurately.
• Maintain up-to-date customer records and resolve any issues with a focus on satisfaction.
• Work with other teams to improve service quality.

• Receive, unload, count, and stock incoming inventory.
• Pick, pack, and ship orders efficiently and accurately.
• Maintain accurate stock control and keep the warehouse clean, organised, and safe.
• Operate warehouse equipment, including forklifts and pallet jacks (training provided if needed).

• Provide first-line fixes and technical support.
• Carry out repairs and product testing.
• Manage returns (RMA process) and keep accurate records.
• Produce monthly reports on returns, repairs, and warranty replacements.

• Experience in customer service and warehousing.
• Good IT skills, ideally with experience in CRM or inventory management systems.
• Strong organisational skills with the ability to multitask.
• Great communication and teamwork skills.
• Physically able to move heavy products and operate warehouse equipment.

Red Recruitment is recruiting for an immediately available temporary Customer Service Advisor to join our client, a premier outsourcing business located in Banbury.

You will be required to provide excellent customer service to customers and assist them with their billing queries.

Ideally, you will have exposure working within financial services.

Package for a Customer Service Advisor:

• Salary: 12.21 per hour
• Hours: Monday - Friday, 9am - 5.30pm
• Location: Banbury
• Start date: 18th August
• Contract type: Temporary, 4 weeks with the opportunity for this to extend

Key Responsibilities of a Customer Service Advisor:

• Providing clear and precise communication to customers
• Accurately and efficiently updating customer and billing details
• Raising operational and meter reading requests
• Replying to written, email and telephone queries

Key Skills and Experience of a Customer Service Advisor:

• Having a background in customer service is preferred
• You should have the ability to use your own initiative
• Excellent written and communication skills is required
• Aiming to provide a one-call resolution for customers

If you are interested in this position and are available to start work on Monday 18th August, please apply now!

Red Recruitment (Business)

Red Recruitment is recruiting a Customer Service Advisor in Banbury to join our client, a leading outsourcer who works with a number of well-known brands.

You will be working on a new campaign, assisting with inbound and outbound calls, and helping customers with their machine queries.

The hourly rate is 12.21 per hour and is a temporary position.

Benefits and Package for a Customer Service Advisor:

• Salary: 12.21 per hour
• Hours: Monday - Friday, 9am - 5.30pm
• Location: Banbury
• Contract Type: Temporary
• Start date: ASAP
• End date: 22nd August (after this date, there will be an opportunity to move to a different campaign within the business)

Key Responsibilities of a Customer Service Advisor:

• Answering inbound calls from customers and helping them with any maintenance queries for their pay point machines by reading a script
• Making warm outbound calls, providing upgrades for pay point machines
• Answering any emails
• Providing clear and precise communication to the customers

Key Skills and Experience of a Customer Service Advisor:

• Having previous customer service experience is preferred but not essential
• You should be customer-focused and be driven to help customers
• Excellent communication skills, both verbal and written, are required
• You should be friendly and be able to use your own initiative
• You will be required to read off a script for inbound calls, you should be comfortable with this

If you are interested in this position and are available to start right away, please apply now!

Red Recruitment (Business)

• Review and dispute chargebacks, conducting weekly reviews to minimise the financial impact.
•   Attend monthly chargeback reviews.
• Manage the Finance ledger monthly for aged debt control in cooperation with Accounts Receivable team.
• Handle daily shortage disputes and price queries to recuperate funds owed.
• Proactively analyse report data to identify areas for improvement, implement preventative actions.
• Monitor daily customer demand, including lost sales, and maintain clear communication with the Demand Planning team.
• Work with Supply Chain/Demand Planning to understand inbound timeframes and secure revenue opportunities.
• Continuously enhance the sales order process from order receipt to warehouse fulfilment and invoicing.
• Catalogue management, processing customer orders, assisting with orders, ensuring all order queries are processed accurately, timely and in line with deadlines.     
• Manage purchase order cancellations to minimise chargebacks and maintain a high order acceptance level.  
• Edit catalogue data information on an ad-hoc basis.  
• Product certificates, responsible for uploading safety data sheets.

• Amazon Experience: Proficient in using Amazon Vendor Central and Seller Central.
• Analytical & Problem-Solving Skills: Strong ability to analyse data and solve problems, with excellent interpersonal skills for interacting with customers and colleagues.

• Proactively seeks solutions and drives results.
• Data analysis, capable of analysing and summarising complex data effectively.
• Excels in prioritising tasks, communicating clearly, efficiently, and planning ahead.
• Adaptability, flexible and responsive to change.
• Microsoft 365 Proficiency: Highly skilled in Microsoft 365 tools, with advanced expertise in Excel. 

• CUSTOMERSERVICEADMINISTRATOR
• WOKINGHAM
• PERMANENT
• 24,000INCREASINGTO25,500AFTERSUCCESSFULPROBATION

DuetoanexcitingperiodofexpansionourclientbasedinWokinghamareseekingaCustomerServiceAdministratortojointheirteam.

ThepurposeoftheCustomerServiceAdministratorroleistoprovidehighqualitytelephoneandadministrativeservicesinanefficient,friendlyandprofessionalmanner.

DailydutiesandresponsibilitiesfortheCustomerServiceAdministrator:

• Makingandreceivingcallstoandfromclients
• Outboundcallstochaseforprogressupdates
• Providingqualityadministrativesupportwithgoodattentiontodetail.
• Assistingclientsviae-mail.
• ToachievetargetsinthetimeframesettoensureallcasesareprocessedaspertheServiceLevelAgreements.
• Processingemailandpostqueriesreceivedintotheteamasrequired
• Completingallgeneraladministrationduties
• Ensuringallnewinstructionsareenteredonthesystemaccurately
• Chasingofreportsviatelephone,faxandletter
• Assistingbothclientsandinsurerswithtelephonicandmailqueries
• EnsuringServiceLevelAgreementsaremaintainedonadailybasis.
• Maintainingaccuratedatarecords,usingMicrosoftOfficeandin-housesystems
• Bookingappointmentsusinganin-housebookingsystem
• Filing,faxingandsendingoutwrittencorrespondence.

Ourclientisofferingafantasticsalaryof24,000increasingto25,500aftersuccessfullypassingprobation.Theyalsooffergreatemployeediscountsonalargenumberofhighstreetstores!

InlinewithGDPRregulations,wearemakingyouawarethattoproceedwithyourapplicationwewillneedtocontactyouviaemail,telephoneand/ortextmessage.Toreceivefuturejobalertsfromus,youwillberequiredtoprovideconsentwithinourmarketingpreferenceoptions.Thelinkwillbeprovidedinanemailtoyou.Duetothehighnumberofapplicationswearereceiving,weareunabletorespondtoeveryapplicationindividually.Ifyoudonothearfromuswithin5days,pleaseassumethatyourapplicationhasnotbeensuccessful.