3624 Administrative Support jobs in London

Our Mission

Apax is a multi-award-winning, values-driven, non-profit social enterprise. Our mission "We strive for excellence to improve ourselves, transform services, enhance lives and advance society" plays centre stage. We take a collaborative and consultative approach that values and appreciates the contribution and enthusiasm of our team to make a difference to our organisation and to the lives of disadvantaged people.

About the Team

With a thirst for knowledge and a drive to challenge the status quo, learning and innovation have become part of our identity as we work to advance the mental health services landscape. We are full of life and enthusiasm for the care of our residents, and we drive this outlook throughout the entire organisation. As a certified Great Place to Work , this recognition reflects our commitment to fostering a positive and supportive workplace. It’s important to us that any candidate joining our team aligns with our culture and lives our corporate values. For more information about who we are please visit our careers.apax.org.uk  and apax.org.uk .

Role Overview

This is an exciting opportunity for an experienced Executive Assistant & Administrative Support to ensure the smooth operation of the CEO’s office while also providing structured support to the Marketing & Project Growth Leader. Responsibilities span business, operational, and personal support for the CEO, alongside assistance with marketing logistics, events, communications, and documentation. The ideal candidate will be a highly experienced administrator with a natural talent for organisation, a sharp eye for detail, and a genuine enjoyment of administrative work.

This role is ideal for someone who truly enjoys administrative work and takes pride in being highly organised, dependable and thrives on structure, accuracy, and being the steady backbone of an organisation. We are looking for a career administrator who values stability and excellence by being the “go-to” reliable support. The successful candidate will demonstrate strong organisational skills with least four (4) years PA/EA experience. This position suits someone who is motivated by supporting leadership, and keeping operations running smoothly — and who finds long-term satisfaction in these responsibilities and open to growing within the role.

This is a full-time role, 37.5 hours/week between the hours of 8am and 6pm Monday to Friday, with occasional out of hours work required.

Key Requirements

• Job related professional qualification

• Undergraduate degree

• Advanced Microsoft Office suite skills with extensive demonstrable experience of Teams, Outlook, Word, Excel and PowerPoint

• Outstanding IT and digital skills

• Excellent organisation and planning skills to manage a busy workload, often with conflicting priorities

• Strong communication skills with the ability to accurately summarise and convey complex information to a range of audiences with impact and clarity

• A can-do, proactive approach with the willingness to

• 4+ years’ experience managing professional social media platforms

• 4+ years’ experience supporting C-Level Executives

• 4+ years’ experience of providing business, administration, minute taking, and management assistance at a senior level across organisations

• 4+ years’ experience writing business reports and designing presentations using PowerPoint or Canva

Employee Benefits

You will be joining a friendly, kind and joyful company culture whilst working as part of a next-generation digitalised company. Full details of the Employee Benefits will be provided during the interviewing process.

• Healthcare & Wellness : Health cash plan, Employee Assistance Programme, health and wellness discounts.

• Financial & Retirement : Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme.

• Holidays & Time Off : up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave eg time off for birthday or moving home.

• Learning & Education : Learning & Development Framework, Learners Academy, Leadership Academy, education grant, study leave.

• Family & Parenting : Generous maternity and paternity leave, paid parental leave.

• Flexible Working : Flexi start, hybrid working between home and office.

• Welfare & Wellbeing : Mental well-being days, sick pay scheme, team building activities.

• Other benefits : complimentary breakfast and refreshments, free parking, and well-being activities.

Our approach to recruitment is competency and values-based, whereby applicants should be able to demonstrate the organisation's values and principles. We are a strong believer that an organisation is only as good as its people and partners who are its greatest strength. We are an equal opportunities employer.

MB816: Relief Coach Driver & Administrative Support
Location: Central London and surrounding areas
Salary: £29,000
Working Hours: Monday to Friday (Mixture of early, late and weekend shifts) - 37.5 hours per week

Overview:

First Military Recruitment is proudly working in partnership with a fantastic community business who are looking to recruit a Relief Coach Driver & Administrative Support on a permanent basis due to growth.

Duties and responsibilities:

• To drive vehicles with due care and consideration.
• To adhere to safe working practices, Health & Safety policies and other procedures, wearing appropriate personal protective equipment and ensuring a duty of care is maintained to themselves,
• their passengers and colleagues.
• To provide assistance to passengers in a sensitive, caring and responsive manner.
• To maintain confidentiality about personal user details.
• To ensure vehicle exteriors/interiors are kept in a clean and tidy condition.
• To accurately record own driver hours on weekly log cards or tachograph equipment as required.
• To undertake any other duties that may from time to time be reasonably requested.
• To promote, through behaviour and appearance, a positive image of the business

Qualifications and experience:

• Be over 21 years of age, with a full, clean UK driving licence for at least two years (with a D1 or PCV entitlement) and no more than 9 penalty points on it, and to not have had a conviction for driving under the influence of drink or drugs in the last 10 years.
• Has proven experience of regular driving commitments, ideally in a professional capacity.
• Has a proven ability to drive a larger vehicle safely showing due consideration to passengers and other drivers.
• Is able to undertake route planning and map reading.
• Is able to read, write and speak English.
• Is able to communicate well with passengers and colleagues.
• Is physically capable of undertaking regular manual handling activities.
• Can work as part of a team and can show initiative in resolving problems when required.
• Can take and follow instructions and learn quickly in a changing situation.
• Can work independently without supervision.
• Can stay calm in difficult situations.
• Is flexible in their approach to their work.
• Has a patient and caring nature.
• Is able to get on with people from all backgrounds and in all circumstances in a polite and sensitive way.
• Is sympathetic to the needs of children and/or frail, older and disabled people.
• Is willing and able to transport assistance dogs and safely restrained domestic pets.
• Has a good standard of personal cleanliness and tidiness.

MB816: Relief Coach Driver & Administrative Support
Location: Central London and surrounding areas
Salary: £29,000
Working Hours: Monday to Friday (Mixture of early, late and weekend shifts) - 37.5 hours per week

PRIVATE BANK - Administrative Support, Deputy Manager

Weatherbys Private Bank are recruiting for an effective people manager to provide oversight, training, coaching and development to the Private Banking support team. 

Team Overview

Our Private Banking Administrative Support Team  plays a vital role in delivering outstanding service to our high-net-worth clients. This dedicated team provides comprehensive administrative assistance, ensuring the smooth and efficient handling of daily client requests and the seamless operation of the Private Bank.

They are responsible for the ongoing support and administration of client portfolios, managing correspondence, and assisting Private Bankers in delivering tailored financial solutions. Their work underpins the high standards of service our clients expect.

With strong communication skills, both written and verbal, and a commitment to accuracy, confidentiality, and efficiency, the team significantly enhances the overall client experience and contributes to the operational excellence of our Private Banking services.

Oversight and leadership are provided by the Private Bank Managers , who ensure that our exceptional standards are consistently upheld.

Requirements

Leadership

• Drive team productivity by identifying inefficiencies and managing performance.
• Train, coach, and develop team members to deliver excellent client service and grow professionally.
• Oversee performance management and professional development of direct reports.
• Ensure timely, accurate, and high-quality delivery of all team outputs.
• Uphold business standards and promote best practices across the team.
• Represent the team in key forums and manage team resources effectively.
• Foster strong cross-functional relationships across the Bank and wider business.
• Provide support and cover for Directors as needed.

Managerial responsibilities

• Lead recruitment and onboarding.
• Oversee training, development, and retention of team members.
• Maintain and act on the team’s skills matrix to manage operational risk.
• Provide regular performance feedback and conduct structured one-to-ones.
• Set SMART objectives and KPIs, ensuring a balance between technical skills and behaviours.
• Manage underperformance through structured improvement plans and reviews.
• Prepare professional MI reports and performance updates for senior stakeholders.
• Promote a culture of support, integrity, and continuous improvement.
• Ensure effective resource planning, cross-team collaboration, and cost management.
• Support staff development, promotions, and succession planning.

Risk responsibilities

• Oversee the team’s risk framework, ensuring robust controls and timely escalation of issues.
• Manage daily and monthly control monitoring, producing MI for key committees.
• Implement actions and training based on control findings and risk assessments.
• Maintain and update risk registers, ensuring regulatory compliance and escalation where needed.
• Lead incident and complaint management, including fraud investigations and resolution.
• Ensure exemplary client service standards are upheld across all team outputs.
• Oversee procedure reviews, ensuring RACI, AML, and Consumer Duty considerations are included.
• Liaise with risk and compliance teams to ensure effective monitoring and adherence to regulations.
• Support the team with process queries and ensure competency through checks and training tools.

Client responsibilities

• Act as a client contact and provide portfolio cover when needed.
• Communicate the Bank’s proposition and direct clients to appropriate teams.
• Ensure timely and accurate execution of client instructions.
• Provide exceptional client service and handle escalations or complaints.
• Sign off excesses and large transactions as required.
• Ensure banker portfolios are supported during absences.

What we are looking for

• Experience of managing within financial institutions including but not limited to: Private Banking, Insurance or Retail Banking organisations
• A good breadth of experience in Financial Services. 
• Ability to enter open and honest debate and to accept and give constructive feedback. 
• Preparedness to go the extra mile to provide clients with exemplary service and to support the team.  

PRIVATE BANK - Administrative Support, Deputy Manager

Weatherbys Private Bank are recruiting for an effective people manager to provide oversight, training, coaching and development to the Private Banking support team. 

Team Overview

Our Private Banking Administrative Support Team  plays a vital role in delivering outstanding service to our high-net-worth clients. This dedicated team provides comprehensive administrative assistance, ensuring the smooth and efficient handling of daily client requests and the seamless operation of the Private Bank.

They are responsible for the ongoing support and administration of client portfolios, managing correspondence, and assisting Private Bankers in delivering tailored financial solutions. Their work underpins the high standards of service our clients expect.

With strong communication skills, both written and verbal, and a commitment to accuracy, confidentiality, and efficiency, the team significantly enhances the overall client experience and contributes to the operational excellence of our Private Banking services.

Oversight and leadership are provided by the Private Bank Managers , who ensure that our exceptional standards are consistently upheld.

Requirements

Leadership

• Drive team productivity by identifying inefficiencies and managing performance.
• Train, coach, and develop team members to deliver excellent client service and grow professionally.
• Oversee performance management and professional development of direct reports.
• Ensure timely, accurate, and high-quality delivery of all team outputs.
• Uphold business standards and promote best practices across the team.
• Represent the team in key forums and manage team resources effectively.
• Foster strong cross-functional relationships across the Bank and wider business.
• Provide support and cover for Directors as needed.

Managerial responsibilities

• Lead recruitment and onboarding.
• Oversee training, development, and retention of team members.
• Maintain and act on the team’s skills matrix to manage operational risk.
• Provide regular performance feedback and conduct structured one-to-ones.
• Set SMART objectives and KPIs, ensuring a balance between technical skills and behaviours.
• Manage underperformance through structured improvement plans and reviews.
• Prepare professional MI reports and performance updates for senior stakeholders.
• Promote a culture of support, integrity, and continuous improvement.
• Ensure effective resource planning, cross-team collaboration, and cost management.
• Support staff development, promotions, and succession planning.

Risk responsibilities

• Oversee the team’s risk framework, ensuring robust controls and timely escalation of issues.
• Manage daily and monthly control monitoring, producing MI for key committees.
• Implement actions and training based on control findings and risk assessments.
• Maintain and update risk registers, ensuring regulatory compliance and escalation where needed.
• Lead incident and complaint management, including fraud investigations and resolution.
• Ensure exemplary client service standards are upheld across all team outputs.
• Oversee procedure reviews, ensuring RACI, AML, and Consumer Duty considerations are included.
• Liaise with risk and compliance teams to ensure effective monitoring and adherence to regulations.
• Support the team with process queries and ensure competency through checks and training tools.

Client responsibilities

• Act as a client contact and provide portfolio cover when needed.
• Communicate the Bank’s proposition and direct clients to appropriate teams.
• Ensure timely and accurate execution of client instructions.
• Provide exceptional client service and handle escalations or complaints.
• Sign off excesses and large transactions as required.
• Ensure banker portfolios are supported during absences.

What we are looking for

• Experience of managing teams within financial institutions, is highly desirable.  
• A good breadth of experience in Financial Services. 
• Ability to enter open and honest debate and to accept and give constructive feedback. 
• Preparedness to go the extra mile to provide clients with exemplary service and to support the team.  

Our client is looking for for a Client Co ordinator who has strong computer abilities and can multitask.

Your day to day duties include taking inbound calls, or reacting to emails, assigning engineers to call out for maintenance type issues. You will be expected to assign the right type of engineer depending on the issue and be comfortable with UK geography.

You will be IT literate, be friendly, be able to make decision and take ownership of any issues, as well as have exceptional customer service and admin skills. You will have an eye for detail and possess a proven ability to work under pressure.

Hours are Monday to Friday 8.30am to 5.30pm with an hour for lunch.

The company offer a salary of up to 28000pa and offer a number of social engagements including drinks, pizza and quiz afternoon/nights. There is also the added bonus of free car parking and 21days holiday with 8 bank holidays.

Join Our Dynamic Customer Service Team! We’re looking for a confident, resilient, and empathetic Customer Service Representative to be the voice of our business. If you enjoy talking to people on the phone, can handle difficult conversations with professionalism, and take pride in solving problems, we’d love to hear from you.

Our client is a leading specialist in energy metering, billing, and services for communal and district heating systems. Using our in-house billing platform, we look after hundreds of communal and district schemes for both private and social housing across the UK, issuing bills for tens of thousands of customers each year. We also support many more households via our pre-payment system.

This is a customer-facing role where you will be the first point of contact for residents, mainly by phone, but also by email. You’ll be responsible for handling billing queries, resolving complaints, and explaining charges clearly and professionally. Many customers may be upset or frustrated when they call, so you’ll need to stay calm, stand your ground where necessary, and still show empathy and understanding. It’s a great opportunity for someone who thrives on communication, enjoys problem-solving, and wants to play a key role in delivering excellent customer service.

Essential requirements:

• Right to work in the UK
• Valid driving licence and own car
• Living within a 30-minute drive of Sevenoaks

What you’ll do:

• Answer customer calls and emails promptly and professionally
• Handle billing queries, payment plans, and refund requests
• Resolve complaints and de-escalate tense situations
• Support our debt management team
• Field technical queries to external partners
• Update and maintain accurate customer records
• Manage move-in/move-out queries for residents
• Request customer feedback and encourage online reviews
• Assist with admin duties, including post and Welcome Packs for new tenants
• Ensure GDPR and data privacy compliance

Must-have skills:

• Strong telephone skills – confident, clear, and personable
• Resilience under pressure – able to handle angry or upset customers without losing composure
• Firm but empathetic approach – balancing authority with care for vulnerable residents
• Problem-solving mindset – able to explain bills and processes clearly, even to frustrated customers
• Attention to detail – accuracy in billing and data is essential
• Good numeracy skills – confident working with figures, explaining bills, and helping customers understand their costs.
• Good organisation, diary management, and Microsoft Office skills (Excel & Word)
• Previous experience in a phone-based customer service role is strongly preferred

Location:

• Based in Sevenoaks, with occasional travel to our Leatherhead office

Benefits Include:

• £24,000-£28,000 Salary (Based on Skills and Experience)
• 22 Days Holiday + Bank Holidays
• Company Bonus Scheme (after one year of employment)
• One day per week work-from-home option
• Full training and ongoing development

How to Apply:

If you’re looking to make a difference in a role where you’ll be valued, challenged, and supported, apply now and join our dedicated team.

Our team is the best in the industry - is it time you join us?

Our nationwide Survey and Safety division hire a range of equipment including Robotic and GPS equipment to the construction, utilities, and infrastructure sectors.

The Role:

As the first point of contact at our depots, Customer Service Administrators play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day will involve:

• Processing all hire desk administration including customer and supplier queries
• Managing a range of incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

• Previous experience of working within a high-volume hire desk role is desirable
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a survey hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

About GAP Group

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

Customer Service Administrator - South Hertfordshire

We are exclusively working with a long-standing client in South-Hertfordshire, who are an award-winning company within the international logistics and transport industry, looking to recruit a Customer Service Administrator on a permanent basis.

We are looking for someone who values team spirit, mutual respect, and a positive work atmosphere, you would be actively contributing to a workplace where colleagues support each other and work together to achieve common goals.

Are you passionate about delivering outstanding customer service and keeping operations running smoothly? You will play a key role in managing customer interactions and ensuring efficient transport solutions.

This role is about more than answering calls, you will ensure that customer requirements are understood, communicated clearly, and delivered effectively, helping to maintain high service standards and strong client relationships.

Shift pattern: Before applying please note that typically you'll be working core working hours of 8.30am to 5pm, 9am to 5.30pm or similar (TBC). You will be working on a hybrid basis, but this will be shift work and you'd be working 9 days in a 2 week period, meaning you'll have an extra day off weekly. This would include some weekends though, which would be remote based days.

The successful candidate must ideally be available to start from late October or sooner. Please note before applying; due to location, we can only consider candidates that drive and have access to a vehicle.

On offer is a competitive salary (up to 29,500) plus excellent benefits including:

• 25 days holiday (+ bank holidays)
• Company bonus scheme
• Hybrid working.
• Career development opportunities.
• Private Health Insurance.
• Enhanced Company Pension Scheme.
• Employee incentive programme
• Free parking.

Duties:

• Act as a key point of contact for customer inquiries, ensuring timely and professional responses.

• Coordinate bookings, collections, and deliveries with internal teams and transport partners.

• Monitor and resolve customer issues, complaints, and claims efficiently, escalating when needed.

• Keep customer information and operational records accurate and up to date to ensure data quality.

• Provide regular updates to customers on the status of orders and transport operations.

• Support the onboarding of new customers and participate in review meetings.

• Track and report on operational performance and key metrics.

• Manage daily helpdesk activities, ensuring queries are assigned and resolved promptly.

What Do We Need From You:

• Proven experience in a customer service role within an international logistics or transport company.
• Confident with excellent interpersonal skills - must be able to manage challenging interactions with hauliers and drivers, while always maintaining a respectful and solution-oriented approach.
• Ability to deal with demanding customers professionally and calmly, ensuring customer satisfaction even in challenging situations.
• Friendly, open-minded, and professional individual. Able to foster good relationships with colleagues, hauliers, customers, and management is essential.
• High energy and results-oriented, able to tackle problems involving variables in non-standardised situations.
• Proactive attitude, taking ownership of tasks and responsibilities without requiring continuous oversight.
• Thrives when working independently. Capable of making decisions and handling any situation that may arise within the team or across different areas of the business.
• Able to work under pressure - the logistics industry is fast-paced, and the candidate must handle high-pressure situations, particularly during peak seasons, while maintaining a structured and solution-driven mindset.
• Ability to handle multiple tasks and manage competing priorities effectively
• Quick learner - must be able to quickly understand our Transport Management System and company processes.
• Excellent communication skills and professional manners - as the role involves frequent interaction with management, customers, and hauliers.
• Proficient in MS Office - experience with Teams, Outlook, Word, Excel, and Office 365 is required.
• Committed to long-term employment - we are looking for someone who is seeking a stable, long-term role.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Customer Service Executive
Location: Hatfield
Salary: £25,000 per annum (37.5-hour week)
Job Type: Permanent
Hours: Monday – Friday (rotating shifts: 08:00–16:30 / 09:00–17:30)

Customer Service Executive – About our client:
Our client is seeking a proactive and detail-oriented Customer Service Executive to join a high-performing team. This role is ideal for someone who enjoys managing client accounts, resolving queries, and working collaboratively with internal operations and external suppliers to deliver an excellent service experience.

Customer Service Executive – Details:

• 25 days holiday, plus bank holidays
• Wellbeing services
• Employer pension
• Structured training and development with long-term progression opportunities

Customer Service Executive – Responsibilities:

• Act as the day-to-day contact for a portfolio of clients, handling order queries and delivery investigations.
• Manage a shared inbox, prioritising, escalating, and resolving emails efficiently.
• Follow up proactively to ensure client issues are resolved end-to-end.
• Liaise with internal teams and suppliers to maintain service standards and resolve delivery issues.
• Maintain accurate records, logs, and tracking information.
• Support operational teams to ensure shipments meet client expectations.
• Carry out general administrative tasks, including charge notes and collections, as needed.

Customer Service Executive – Skills & Experience:

• Naturally inquisitive, with a proactive approach to resolving issues.
• Strong ownership and follow-through – sees tasks through to completion.
• Excellent verbal and written communication, calm and professional under pressure.
• Highly organised, able to manage multiple live queries and deadlines effectively.
• Technically confident with MS Office, email tools, and the ability to learn in-house systems.
• Strong attention to detail and accuracy.
• Collaborative team player with a positive attitude.
• Previous experience in office, customer service, or client-facing roles is desirable.
• GCSEs (or equivalent) in Maths and English (Grade C or above)

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