2095 Administrative Support jobs in Northampton

• Making outbound and receiving inbound calls to discuss and resolve overdue payments
• Communicating with customers through digital platforms such as SMS, email, and online chat
• Advising customers in financial difficulty with care and understanding, offering practical, FCA-compliant solutions
• Making informed decisions that balance customer circumstances with business requirements
• Maintaining a high standard of service and professionalism in every interaction
• Ensuring full adherence to internal policies and regulatory standards
• Supporting wider business teams where needed

• Previous experience in a collections, credit control, or similar customer service role
• A strong understanding of FCA regulations and Treating Customers Fairly principles
• Confidence in handling difficult conversations with empathy and resilience
• Excellent verbal and written communication skills
• Strong PC literacy, including Microsoft Office
• The ability to prioritise tasks, work under pressure, and maintain attention to detail
• A positive attitude, team spirit, and the drive to go above and beyond

• Competitive salary with genuine opportunities for progression
• Flexible hybrid working arrangements (split between home and office)
• Comprehensive benefits package including private healthcare and discounted gym memberships
• A collaborative and supportive culture that values innovation, inclusion, and development
• Regular training and a clear pathway to grow your career within financial services

German Speaking Customer Service Advisor

Location: Office-Based in Milton Keynes
Hourly Rate: £14.56 per hour
Start Date: Monday 8th September (may possibly start sooner depending on the candidate’s availability)
Contract: Temporary to Permanent

Are you fluent in both German and English – written and spoken – and passionate about delivering exceptional customer experiences?

We’re looking for a bilingual customer service professional to join a dynamic, international team where your language skills and customer-first mindset will be truly valued.

Working Hours for the Customer Service Advisor:

• Fixed shift: 08:00 – 17:00, 5 days per week (including every other weekend)
li>Flexibility required to work until 18:00 on weekdays
• Training: Monday to Friday, 10:00 – 19:00 (first 4 weeks)
  < m>Please ensure full availability during training – no holidays during this period

The Customer Service Advisor Role:

As a German-English bilingual Customer Service Advisor, you will be the first point of contact for customers across the globe. Your role will be key in ensuring every customer receives outstanding service – first time, every time.

Key Responsibilities for the Customer Service Advisor:

• Assisting with orders, delivery queries, returns, cancellations, and complaints
• Sharing information on exclusive deals and discounts
• Providing fast, friendly, and solution-focused support

Essential Requirements for the Customer Service Advisor role:

• Fluency in German and English, both spoken and written
< i>Strong communication and interpersonal skills
• A passion for customer service and problem-solving
• Previous experience in a similar role is a plus – but not essential

What’s in It for You as a Customer Service Advisor?

This is more than just a job – it’s a chance to grow your career in a vibrant, supportive, and multicultural environment.

During the 3-month probation:

• Wee ly pay via Tate Recruitment
• Office-based in Milton Keynes
• No second probation period once permanent

Permanent Package and Benefits

Once permanent, you’ll enjoy a comprehensive benefits package including:

< i>Annual salary of £29,722.68 li>Hybrid working available after probation
• Overtime opportunities
• 28 days holiday (inclusive of Bank Holidays, increasing with service)
• Reward vouchers and 50% staff discount
• Cycle to Work Scheme
• Discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Fun and interactive break-out areas with games, vending machines, and complimentary refreshments

How to Apply

If you're interested, please submit your CV. We will be in touch to discuss next steps.

We are currently working in partnership with our client, a health business located near to Corby, they have a great opportunity for a part time, 3 days a week, Customer Service advisor.

The company is at an exciting stage of its development. They are significantly expanding their Partner network and on-line business sales covering UK and Europe.

You will have direct contact with customers through your excellent communication skills.

Salary expectation £ 24000-£26,000 fulltime pro rata (based on distance to office and experience)

The ideal person will take pride in going above and beyond what is expected from customers, building long term relationships.

This is an exciting opportunity to join a small and growing company.

This is an office based role but they do have a flexible approach if you need to work from home on the odd day.

You are:

• Customer service focused.
li>Excellent verbal and nonverbal communication skills
• A confident, self-motivated professional that take great pride in your work and work to achieve targets and goals.
• A problem solver who can join in and develop solutions across the company where required.
• You work independently and as part of a team, leading by example to achieve our goals in an inspiring and engaging environment.
• Conscientious, trustworthy and loyal
• Looking to develop the company to new levels through your efforts and achievements.
• Generally support the business across all departments through a ‘can do’ attitude, drawing on our five core values: Authentic, Excellence, Fun, Innovation and Being of Service.
    < li>

Job Title: Customer Service Coordinator -  Manufacturing/Engineering

About the Role:
We’re looking for a proactive and detail-oriented Customer Service Coordinator  to join our team. In this role, you’ll be the first point of contact for our customers, ensuring a high level of service while supporting the smooth operation of order processing and forecast management. You’ll play a key role in driving continuous improvement and supporting internal teams to meet business goals.

Key Responsibilities:

• Act as the primary contact for customer enquiries, liaising with internal departments as needed.
• Manage customer orders and forecasts, ensuring accurate entry into the SAP system.
• Provide timely updates on order status and resolve customer queries efficiently.
• Participate in monthly forecasting review meetings and maintain forecast accuracy.
• Create internal purchase orders for finished goods and coordinate drop shipments.
• Support the standardisation of customer service processes and contribute to continuous improvement initiatives.
• Collaborate closely with internal teams to ensure timely and accurate order fulfilment.
• Maintain a safe working environment and comply with all HSE policies and procedures.

What We’re Looking For:

• Strong working knowledge of Microsoft Office, especially Excel.
• Excellent communication skills—both written and verbal.
• High attention to detail and strong organisational skills.
• Proven experience in a customer service or internal sales role.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a proactive approach.

Desirable:

• Experience using SAP.
• Familiarity with international sales and freight processes.
• Ability to analyse data and generate reports.

Qualifications:

• GCSEs (or equivalent) in Maths and English (Grade 4+/A–C) required.
• College degree or equivalent work experience preferred.

If you are ready to take the next step in your career, apply to - (url removed) 
 

The Customer Service Coordinator will serve as the primary point of contact for customers, managing inquiries and ensuring a seamless service experience within the transport and distribution industry. This role requires strong organisational skills and the ability to handle customer interactions with professionalism and efficiency.

Client Details

This role is within a medium-sized organisation specialising in transport and distribution, recognised for its commitment to efficient operations and customer satisfaction. The company operates in a fast-paced environment, offering opportunities for growth and development.

Description

• Respond to customer inquiries via phone and email, ensuring timely and accurate resolutions.
• Coordinate with internal departments to manage service-related requests and concerns.
• Maintain accurate records of customer interactions and transactions in the system.
• Monitor and track shipments, providing updates to customers as required.
• Assist in resolving service issues, escalating complex cases when necessary.
• Ensure compliance with company policies and procedures during all interactions.
• Provide support in preparing reports and documentation for management review.
• Contribute to continuous improvement initiatives to enhance customer satisfaction.

Profile

A successful Customer Service Coordinator should have:

• Experience in a customer service role, ideally within a B2B environment.
• Dealing with all areas of customer service
• Strong communication and interpersonal skills for effective customer engagement.
• Proficiency in using customer relationship management (CRM) systems and Microsoft Office tools.
• An ability to multitask and prioritise workloads effectively in a fast-paced environment.
• Keen attention to detail to ensure accuracy in all tasks.
• A proactive approach to problem-solving and a focus on delivering excellent service.

Job Offer

• Competitive salary in the range of 23,500 to 25,000 depending on experience.
• Permanent role with opportunities for career progression.
• Generous holiday leave and a supportive working environment in Marlow.
• An engaging role in the transport and distribution industry with a focus on professional growth.

If you are passionate about customer service and eager to contribute to a thriving organisation, we encourage you to apply today!

Customer Service Coordinator
Permanent
Full-time hours (Monday to Friday, 37.5 per week)
Northampton (NN4)
26,000

Looking for your next step in a customer-focused role where no two days are the same?

We are seeking a proactive and organised individual to join our client as a Customer Service Administrator. If you enjoy solving problems, keeping things running smoothly behind the scenes and supporting clients, this could be the ideal role for you.

The main function of this role is acting as a key point of contact for internal and external enquiries, coordinating technical services, managing deliveries and maintaining up-to-date systems.

Key duties and responsibilities for the Customer Service :

• Establish and maintain good relationships & communication with customers and colleagues.
• Provide a first-rate customer service for internal and external clients.
• Coordinate orders, deliveries & collections and fault reporting.
• Update internal systems with customer and service information.
• Process parts and pricing requests, handle complaints and respond proactively to telephone and email queries.

Key experience and skills required for the Customer Service:

• Previous administration and customer service experience within an office/commercial environment.
• Proficient using different IT systems, databases / CRMs including MS Office.
• Strong organisation, time management and communication.
• Professional telephone manner
• Accuracy and attention to detail
• Driven with a desire to deliver a high-quality service.
• Capable of working autonomously to continually changing deadlines and priorities.

Additional details:

• Full-time hours - Monday to Friday, 9am-5pm with 30-minute lunch.
• Permanent contract
• Fully office-based

We're looking for an organised, friendly, and proactive Customer Service Executive with a knack for great service, logistics, and everything that keeps an office running smoothly.

This is a great opportunity to join a small, established, close knit business with a strong reputation for reliability and service. With two long standing team members retiring, the business is entering a new chapter, and you'll play a key role in helping things run smoothly.

You'll be the heart of the office, supporting customers, scheduling deliveries and keeping day-to-day administration on track. It's a seasonal role, with winter being busier and requiring a focused approach.

Key responsibilities for the Customer Service Executive:

Order Management & Scheduling

• Taking and processing customer orders accurately
• Processing delivery notes
• Managing deliveries due to last minute/unexpected changes & coordinating with drivers
• Maintain Regular Top Up schedule

Customer Service

• Providing a friendly and efficient customer experience
• Answering calls and handling customer queries
• Taking card payments and processing them securely
• Maintaining customer records
• Supporting Bookkeeper with credit control

General Office Support

• Managing office supplies
• Supporting the wider team with general administrative tasks

Skills, attributes and experience required for the Customer Service Executive

• Has previous administrative and customer service experience
• Is confident using Microsoft Office (especially Outlook and Excel)
• Has strong attention to detail and methodical approach
• Calm under pressure, especially during busier periods
• A friendly, team-focused attitude and professional phone manner

What's in it for you?

• Hours: Monday to Friday, 8.30am-4.30pm with 30 minutes lunch (with some flex for right candidate)
• Salary: 29,000 - 32,000 depending on experience
• Benefits: 25 days holiday plus bank holidays
• Pension

Additional Information

• The role is currently based in Middle Barton (OX7), with an imminent move to the Banbury/Brackley
• The closing date for applications is Monday 8 September 2025
• Interviews are expected to take place on Wednesday 17 September 2025

Recruitment Process

This role is being advertised via Employ Direct , a service provided by Cameo Consultancy. As this is an advertising-only service, we are not involved in the selection process.

All suitable applications will be forwarded directly to the employer, who will contact shortlisted candidates to arrange interviews.

Morgan McKinley, Northern Home Counties are delighted to be partnering with a growing organisation based in Corby , who are looking to appoint a Customer Service Operator on a permanent, full-time basis .

This is a highly varied and hands-on role suited to someone proactive, organised, and confident working with systems and data. The successful candidate will support day-to-day operations across a wide range of UK and international retail and wholesale accounts, ensuring smooth order processing, delivery resolution, returns management, and inventory control.

Main Duties and Responsibilities:

* Process and invoice customer orders accurately and on time

* Maintain and update product ranges and pricing across internal systems and customer portals

* Manage delivery queries, working closely with logistics providers to ensure timely resolutions

* Handle return-to-vendor requests and ensure prompt processing

* Provide daily operational support to retail account teams across multiple markets

* Perform inventory reconciliations with warehouse partners

* Update inventory portals three times weekly

* Maintain and update shared customer tools and provide weekly reporting

Person Specification:

* Previous experience in a customer service, supply chain, or operational support role

* Strong attention to detail, with excellent organisational and time management skills

* Confident using Excel and working with systems and large data sets

* Experience using Microsoft Dynamics 365 Business Central (D365) or similar ERP systems

* Clear and professional communication skills, both written and verbal

* Adaptable, with a team-first mindset and a problem-solving attitude

Additional Information:

* Full-time, office-based role (5 days per week) in Corby

* Annual performance-related bonus of up to 5% , based on company results

* Pension scheme : 4% employee contribution / 6.5% employer contribution

This is a fantastic opportunity to join a collaborative and supportive team, playing a vital role in ensuring high standards of service across a broad customer base.

Working for this busy Manufacturing company based on Finedon Road Industrial Estate, Wellingborough you will be supporting a Team of 4 others within their Customer Care department to cover holiday and sickness for a minimum period of 2-3 months .

You will be a confident communicator with a good telephone mannerideally some Customer service and administration background from either a Call centre or busy office based customer service role. You will computer literate and be working with Word , Excel and Outlook and be a very confident communicator.

Hours will be Full time office based 08.30 - 17.00 Monday to Friday with an hours lunch break.

You will be :
the 1st point of contact for queries and complaints
dealing with Trade queries
dealing with production and delivery issues
a quick learner of systems
responding to email queries
supporting the Team with administration duties

This is a full time office based temporary role that requires someone with immediate availability and be able to commit to working for a minimum of a 2-3 month period. The team is friendly and will provide on the job training with their systems and procedure.

If you are interested in this role don't delay send you CV today.

Travail Employment Group Ltd is acting as an Employment Business in relation to this vacancy.