2080 Administrative Support jobs in Northampton

As Customer Service Administrator you will be working as part of a supportive team who deliver first class service to their customers. The role is full time and permanent working onsite in their Brackley office. The company have been established since 2010 and has grown to over 300 locations. Hours are Monday to Friday 8.30 am to 5.00 pm and offering a starting salary of up to 26,500. This role will suit a customer service professional who wants to grow with the business.

Purpose of the role:

To deliver high levels of customer service working with major corporate accounts. The role is busy and varied and involves interacting with customers on a daily basis.

Key Accountabilities for The Customer Service Administrator:

• Logging and matching customer contracts to goods ordered
• Approving orders, making amendments, resolving queries, obtaining supplier quotes
• Processing orders, sending out PO
• Sending out estimated delivery dates and dispatch confirmations
• Reporting damaged/missing items
• Sending out contracts
• Liaising with customers daily basis providing updates, dealing with complaints
• Portal management
• Organising quotes
• Scheduling invoices
• Uploading and processing orders
• Liaising with internal teams - accounts, sales and tendering
• Credit control for key accounts

Key Skills Required for the Customer Service Administrator:

• High levels of customer service over the phone and by email
• Solid administration skills
• Highly organised with excellent levels of attention to detail
• Adaptable in a changing environment
• Credit control experience
• Strong IT skills

What's in it for you?

• A starting salary of up to 26,500
• Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch and two 15 min breaks
• 23 days hol + bank hols (you can also buy and sell hols days
• Birthday day off (after one year service
• Training, development and progression
• Annual performance and company related bonus
• Associate days, socials
• Associate equity program
• Plenty of free parking

Job Title:     Customer Service Assistant

Location:             Corby

Salary:    £24,500

My Corby-based client are a premium multi-vendor service and repair organisation.

Reporting to the Finance Manager, the Customer Services Assistant is responsible for collating the work of all customer facing employees, ensuring everyone is working towards the same goals and objectives, and acting as liaison between Service Team Management, Sales Team Management and Client/Suppliers to ensure maximum efficiency and elevated client experience.

General Responsibilities:

• Contract management Create tasks for preventative maintenance visits
• Schedule preventative maintenance site visits
• Create and resolve admin tasks in order to support service team members to include customer quotations, sourcing and ordering of spare parts, arranging courier collections and deliveries
• Produce monthly reports of service statistics to provide details of customer downtime and team/customer activities
• Ensure that contracted service levels are met
• Collate and monitor work of the service team Carry out case reviews with management team ensuring timely resolution of service cases
• Prioritise service cases highlighting most urgent to Technical Manager for immediate resolution.
• Manage calibration of team members testing equipment to ensure no downtime
• Support and collate information from the service team to provide relevant and timely information for the Senior Management Team
• Ad Hoc administration tasks as required

Person Specification:

Essential:-

Well organised with a methodical approach to work

Excellent customer service

Assertive with a cheery demeanour

Be able to work under pressure

Ability to be a key team player within a small team

Self-motivated

Experience of working with Excel and service centre software

If you wish to be considered for this role, please submit your CV and we will call you to discuss the role in more detail.

INDKTT

Customer Service Administrator

24,500pa, NN17 4AN, 33 days leave, 9am - 5pm M-F, Healthcare, Life Insurance, Parking, Training, Permanent, Immediate Start

Due to continued success and career progression, a head office location of a niche specialist machinery supplier has an exciting opportunity for a Customer Service Administrator to join them. You will provide administration support to customers and field based colleagues:

• Taking incoming calls and emails from customers and team of engineers and managing their queries, making regular outbound contact with customers to confirm time-scales
• Preparing and distributing quotations to customers, processing confirmed visits
• Scheduling preventative maintenance site visits, ensuring all parts itinerary is present prior to visit, ordering parts from supplier when required
• Liaising with field team daily, update jobs on CRM system, liaising with other teams including workshop when required
• Compiling information for reports for senior management
• All administration duties related to the role, providing adhoc administration support to other areas of the business when required

We would expect the successful Customer Service Administrator to be able t demonstrate a good working knowledge of databases/CRM systems and Microsoft office including Excel, be an excellent communicator and have a friendly and confident telephone manner. You will be supported 1 to 1 to become familiar with the company processes and procedures. This would be an ideal role for you if you have worked within sales administration, support administration or an account administration position, from a manufacturing or engineering environment.

You will be joining the Corby Head Office of a company that has been established for over 20 years, and has an enviable reputation in their specialist field. Working directly with the operations team, this role offers variety on a daily basis. The organisation name is synonymous with delivering outstanding quality machinery and service, and are keen to recruit a Customer Service Administrator who strives to offer the same.

• 33 days paid holiday per year
• Permanent
• Immediate start
• Healthcare and Life Insurance
• Pension
• Monday to Friday 9am till 5pm
• Friendly team environment

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Customer Service Advisor

12-month temporary contract

12.21 per hour

Hours of work: Monday - Friday 09.00 - 17.00 (30 minute lunch break)

Start Date - 6th October 2025

Fully office based on site.

We are recruiting for a Customer Service Advisor to work for our innovative and global client based in Milton Keynes.

Job purpose: Customer Service Advisor

To deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty. Ensure all customer and Retailer requests are responded to and actioned ensuring customers are fully informed and have been guided through their contract.

Responsibilities: Customer Service Advisor

• Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues.
• Responding to queries in respect of the company's products and services within the agreed time scales, investigating the queries on the various IT systems used throughout the company.
• Record all queries and action points on the relevant department customer contact system.
• Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.
• Perform other ad-hoc tasks that may be deemed necessary, assigned by either direct manager or other Stakeholders reasonable to the job holder's role, skill abilities and experience.
• Prioritise and organise workload to ensure completed within service level agreement.
• Taking ownership and working within guidelines to resolve customers' and other departments queries on specific contractual matters, including the provision of settlement figures and general account enquiries, with responses verbally, electronically and written as appropriate.
• Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to targets

Skills / Experience: Customer Service Advisor

• GCSE or equivalent English Language and Mathematics is preferable.
• Previous customer service experience.
• Effective telephone and negotiation skills in both written and verbal.
• Excellent administrative skills.
• Keen eye for accuracy and attention to detail.
• Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.
• Demonstrate ability to learn and employ finance and credit-control knowledge.
• Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.
• Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.

Response Personnel, specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors.

For information on other roles, we have available please call (phone number removed) for further details.

Customer Service/Scheduling Specialist
High Wycombe
26,000.00 to 28,000.00

As a Customer Service/Scheduling Specialist, you will play a vital role in nurturing customer relationships and ensuring service excellence. Your main responsibilities will include:

prioritising and processing customer queries and orders received via telephone and email.
Arranging planned maintenance and small works by coordinating with engineers and customers.
Ensuring that all callouts are completed in line with client KPIs and our service level agreements.
Investigating and resolving customer queries or complaints swiftly and effectively.
Providing accurate customer invoicing and maintaining detailed records on our CRM system.
Collaborating with engineers, subcontractors, suppliers, and internal teams to ensure seamless operations.

Who You Are:
To thrive in this role, you should have:

A proven track record of building strong customer relationships.
Clear, accurate, and timely communication skills.
Strong organisational skills with the ability to prioritise tasks and manage time efficiently.
Experience coordinating schedules and liaising with engineering teams (preferred but not essential).
A flexible mindset and the confidence to tackle various tasks.

What We Offer:
We believe in taking care of our team! Here are some of the perks you can expect:
Competitive salary ranging from 26,000.00 to 28,000.00 per year.
Free on-site parking to make your commute hassle-free.
A company pension with matching contributions to help you save for the future.
Opportunities to participate in company events that foster a fun and engaging workplace culture.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title:  Customer Service Adviser   

Basis:  Full time Permanent Employed Role.

Location:  Office Based in Milton Keynes, England,UK.

Target: Minimum of 12 Months experience in telephone-based customer service or sales environment desirable.

Rewards : Competitive basic salary with a realistic OTE £28,000 - £30,000 

Role Progression: Opportunities to join our Mortgage Academy subject to in-role performance and application. Sponsorship for CF1 & CF6 or CeMAP equivalent professional qualifications necessary to become a Mortgage Adviser*

Working Hours: Monday to Friday 9am – 5:30pm.

Timeline : Immediate interviews and start.

Connells Group:

Connells Group is the largest and most successful estate agency network in the UK.  Our Customer Services roles in Milton Keynes provide are dedicated to supporting our “lifetime service”.  Your role in in contacting our customers and arranging their mortgage review appointments is the critical first step in our service proposition and it provides successful applicants a great foundation for a career in mortgage and financial services.  You will come to understand the mortgage journey and mortgage terminology, and you will work closely with our Mortgage Advisers.  If it is your ambition and you prove capable, you will receive training and support towards mortgage advice qualifications to help you develop your career with us.

All our roles are telephone based so you will be articulate and engaging.  As the learning opportunities are vast and the pace rapid, you will be highly motivated, extremely disciplined, well organised and detail focused.  You will already have good experience and a strong track record in customer sales and service and demonstrate a positive and highly professional manner. Some mortgage industry experience is preferable but not essential.  Your desire to excel while delivering a first-class customer experience is most important of all.

Main Purpose of Job:

• Re-engaging and preparing our Lifetime customers for their mortgage review appointment with our Mortgage Advisers.
• Delivering the highest level of customer service and professionalism to our mortgage customers, taking ownership of their appointment and application journey.
• Maintaining strong and effective working relationships with our Mortgage Adviser teams.
• Helping customers with mortgage related enquiries as you develop.
• Fulfilling all role-based learning and development objectives.

Required Knowledge, skills and qualifications:

• Excellent interpersonal skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple way.
• Able to accurately record and assess information in live contact environments.
• You will be highly accurate, numerate and literate. A competent Microsoft Office user, including Excel, Word and Outlook, and be able to quickly adapt to new software packages and online processes.
• You will possess a proven track record in sales and customer service and have the personal determination to meet and exceed all standards and expectation set.

Benefits: 

• Permanent Full Time Role.
• Extensive induction coupled with an ongoing training, support and development program.
• 25 days paid holiday plus Bank Holidays.
• Unrivalled opportunities for progression, promotion and personal development in an expanding business.
• Contributory workplace pension. *
• Generous Staff referral bonus scheme. *
• Death in service cover. * 
• Based in modern air-conditioned offices in Milton Keynes with free onsite parking.
• 24 Hour Wellbeing Employee Assistance programme.

 (*T&Cs Apply)
If this role sounds of interest, please forward your CV by clicking Apply Now, or call Elliott Pennell - Talent Acquisition Consultant at The New Homes Group for a confidential chat on (phone number removed)

• Process customer orders accurately using ERP systems
• Maintain and update customer records in CRM
• Respond to phone and email enquiries with professionalism and care
• Coordinate with purchasing, logistics, and customer service teams
• Support general office administration and reception duties
• Collaborate with colleagues to meet targets and resolve issues
• Adapt to evolving responsibilities in line with business needs

• Experience in a customer service or sales admin office environment
• Strong communication and telephone skills
• Good working knowledge of Microsoft Office (Excel, Word, Outlook)
• A proactive, flexible attitude and willingness to learn
• Ability to work independently and as part of a team
• Sound educational background
• Bonus: Business administration qualification

• Employee assistance programme
• Salary sacrifice pension scheme
• Employee recognition platform (convert points into vouchers)
• Life insurance (post-probation)
• Cycle to work scheme
• MotorSave scheme
• Free uniform and PPE if required
• Living Wage Employer commitment

Customer Service Coordinator
Northampton
Mat Cover
Full-time
30,000

Are you a customer service professional with a knack for managing technical enquiries, order requests and problem solving?
Would you like to be part of a tight-knit team focused on seamless service delivery and customer satisfaction?

We have a brilliant opportunity for a dedicated Customer Service Coordinator. You will be joining an established marketing leading company and form part of their technical support, project and customer care team.

The ideal candidate will have previous experience within customer service, and preferably some form of parts, warranty, inspection and maintenance enquiries, and some experience within a sector such as construction or engineering. This role is fully office-based and primarily dealing with queries via telephone and email. Access to own vehicle/driving licence is essential due to office location. This is a contract to cover maternity leave but due to business volumes it is likely this will become a permanent role.

If you thrive in a dynamic environment and have proven experience in customer care & coordination, we would love to hear from you!

Duties and responsibilities for the Customer Service Coordinator role include:

• Offer a high level of customer service to existing clients
• Handle requests via phone and email relating to warranty, inspection or maintenance.
• Maintain excellent communication with clients and offer proactive updates.
• Meet timescales and deadlines, upload and run regular reports and arrange delivery logistics.
• Support with collation of quotes and liaise with suppliers to chase costs and raise purchase orders.
• Booking and processing all elements of servicing and repairs.
• Processing orders and invoices
• Any other administrative tasks as required (e.g incoming calls, incoming post, filing, consumable orders).

Skills and experience required for the Customer Service Coordinator role:

• Previous Customer service coordination experience and professional telephone manner
• Strong organisation with ability to coordinate multiple projects
• Confident with a proactive and upbeat attitude
• Able to multitask, react to change and prioritise workload effectively
• Good numeracy with strong IT skills - MS Office essential and experience with MS Dynamics or similar CRM highly advantageous.
• Take ownership of tasks and enjoys solving problems

Additional details

• Full-time hours Monday to Friday (fully onsite), 8am to 4.30pm
• Due to the location of the office, candidates will need to have own transport
• 23 days holiday (plus bank holidays) increasing with length of service
• Modern office space with first rate facilities and onsite gym

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

Impact Recruitment is an employment business working on behalf of our client.

All responses will be managed in accordance with GDPR.

Customer Service Representative

On-going temporary contract

Hours: Monday to Friday 08.30 - 16.45 & 09.00 - 17.15

14.32 per hour

Working full-time on site for the first 3 months, then hybrid working: 3 days on site and 2 days WFH.

Our client is a leading global company seeking a dedicated and professional Customer Service Representative to join their team at the Dunstable site. This role offers an engaging work environment, with the chance to be part of a renowned organisation committed to excellence.

Benefits of the Role: Customer Service Representative

Enjoy a structured schedule with hours from 9am to 5.15pm and 8.30am to 4.45pm, Monday to Friday.
Gain valuable experience in a global company, enhancing your skills in customer service and internal communications.
Work closely with various departments, including production, warehouse, transport, and distribution, fostering a team-oriented atmosphere.
Play a crucial role in ensuring customer satisfaction by managing orders, handling enquiries, and resolving complaints efficiently.

Responsibilities: Customer Service Representative

• Process sales and invoices to ensure customer orders are dispatched, invoiced, and paid accurately and on time.
• Address internal and customer enquiries regarding product availability, prices, delivery times, and order status promptly and accurately.
• Liaise with staff from other areas within the organisation to confirm order status and resolve customer complaints.
• Enter data into databases to maintain up-to-date customer records, track orders and deliveries, and generate sales reports and statistics.
• Draft sales documentation, proposals, reports, and correspondence as required.
• Provide an excellent first point of contact for customers, using all available means of communication.
• Provide accurate volume forecasts and performance analysis to Account Managers, customers, and management.
• Attend and contribute to sales and customer meetings as required.

Skills & Experience: Customer Service Representative

• Proven experience in a customer service role, demonstrating the ability to handle enquiries and resolve issues efficiently.
• Strong verbal and written communication skills, with the ability to interact effectively with customers and internal teams.
• Excellent organisational abilities, with a keen eye for detail and the capacity to manage multiple tasks simultaneously.
• Competence in using databases and other computerised systems to maintain records and generate reports.
• Ability to work collaboratively with various departments to ensure seamless order processing and customer satisfaction.

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors.

For information on other roles, we have available please call (phone number removed) for further details.