Administrative Support Assistant

West Yorkshire, Yorkshire and the Humber £25000 Annually Blue Oak Recruitment

Posted 15 days ago

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Job Description

permanent

Administrative Support Assistant

We are looking to recruit a detail-oriented Administrative Support Assistant to join a well-established business as they significantly expand their operation.

The Role:
As Administrative Support Assistant, you will provide day-to-day support to Project Coordinators. Your responsibilities will include managing project documentation, maintaining trackers, updating records, and ensuring smooth communication between departments. You will also assist with planning tasks, such as preparing safe dig plans and liaising with landowners.

Key Requirements:

  • Strong administrative skills with proven ability to multitask
  • Proficiency in Excel and confident handling documentation
  • Comfortable managing shared email inboxes
  • Ability to learn in-house software quickly
  • Excellent communication skills, both written and verbal
  • High attention to detail, particularly with safety-critical information

The Ideal Candidate:
You will be organised, accurate, and proactive, with a strong eye for detail. A reliable team player, you will take pride in keeping projects on track and supporting colleagues across different departments.

If you are looking for a role where you can make a real difference behind the scenes and enjoy being a key support within a project-driven environment, this position could be the right fit for you.

Salary starts at 25k rising to 27k on completion of probation. Send your CV via the link below to apply.

This advertiser has chosen not to accept applicants from your region.

Remote Executive Assistant - Administrative Support

BD1 5BB Bradford, Yorkshire and the Humber £40000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client is seeking a highly organized and proactive Executive Assistant to provide comprehensive administrative support to senior leadership in a fully remote capacity. This role is crucial for ensuring the smooth and efficient operation of executive functions, managing complex schedules, and facilitating seamless communication across the organization. You will be the primary point of contact for internal and external stakeholders, handling a wide range of administrative tasks with professionalism and discretion. Responsibilities include managing calendars, scheduling meetings and appointments, coordinating travel arrangements, preparing correspondence, and organizing virtual events. You will also be responsible for preparing agendas, taking meeting minutes, and tracking action items to ensure follow-through. A key aspect of this role involves maintaining confidential information and acting as a gatekeeper to protect executives' time and focus. The ideal candidate will be proficient in utilizing various digital tools and platforms for communication, collaboration, and task management, such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace, and video conferencing software. You will proactively anticipate needs, identify potential issues, and implement solutions to streamline workflows. Strong organizational skills, exceptional attention to detail, and the ability to multitask effectively in a fast-paced, remote environment are paramount. Excellent written and verbal communication skills are essential, as is a polished and professional demeanor. This is a fantastic opportunity for an experienced administrative professional looking to leverage their skills in a flexible, remote setting.

Qualifications:
  • Proven experience as an Executive Assistant, Personal Assistant, or in a similar senior administrative role.
  • Exceptional organizational and time-management skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
  • Experience with virtual meeting platforms (e.g., Zoom, Microsoft Teams, Google Meet).
  • Excellent written and verbal communication skills.
  • High level of discretion and confidentiality.
  • Ability to multitask, prioritize, and manage tasks efficiently in a remote setting.
  • Proactive problem-solving abilities and a resourceful approach.
  • A professional and adaptable attitude.
  • Must be eligible to work in the UK.
This position is a fully remote role, offering flexibility and the chance to work from anywhere within the UK.
This advertiser has chosen not to accept applicants from your region.

Senior Remote Operations Manager - Global Administrative Support

M1 1AA Manchester, North West £55000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client, a dynamic multinational corporation, is seeking a highly skilled Senior Remote Operations Manager to lead its global administrative support functions. This is a fully remote position, requiring a strategic thinker with a proven track record in optimizing operational efficiency and managing dispersed teams. You will be responsible for overseeing the day-to-day operations of administrative services, including executive assistance, office management, travel coordination, and event logistics, all delivered remotely. Your primary focus will be on developing and implementing standardized processes, leveraging technology to enhance productivity, and ensuring the highest level of support for our client's global workforce. You will lead a team of administrative professionals located across different time zones, fostering a collaborative and high-performance culture. This role demands exceptional organizational skills, a keen eye for detail, and the ability to anticipate needs and proactively address challenges. Experience in change management and process improvement within a large organizational context is crucial. You will also be responsible for budget management, vendor relations, and ensuring compliance with company policies and procedures. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of the tools and technologies that facilitate effective remote operations. A background in business administration, operations management, or a related field is essential. You must be adept at building strong relationships with stakeholders at all levels of the organization and driving initiatives that enhance operational effectiveness and employee satisfaction. This is an exciting opportunity to shape the operational backbone of a forward-thinking company, contributing to its global success through efficient and seamless administrative support, all managed remotely.

Key Responsibilities:
  • Oversee and optimize global administrative support operations.
  • Develop and implement standardized operational processes and best practices.
  • Lead, manage, and mentor a remote team of administrative professionals.
  • Utilize technology and tools to enhance operational efficiency and collaboration.
  • Manage budgets, vendor relationships, and procurement processes for administrative services.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Drive process improvement initiatives to enhance service delivery and cost-effectiveness.
  • Support executive leadership with strategic administrative planning and execution.
  • Monitor key performance indicators (KPIs) and report on operational outcomes.
  • Foster a positive and productive remote work environment.

Qualifications:
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Minimum of 8 years of experience in operations management or administrative leadership.
  • Proven experience in managing global or geographically dispersed teams remotely.
  • Demonstrated success in implementing process improvements and driving operational efficiency.
  • Strong understanding of administrative functions, including executive support, travel, and event logistics.
  • Proficiency with project management and collaboration tools (e.g., Asana, Trello, Slack, MS Teams).
  • Excellent leadership, communication, and interpersonal skills.
  • Budget management and financial acumen.
  • Ability to think strategically and solve complex operational problems.
This advertiser has chosen not to accept applicants from your region.

Customer Service

West Yorkshire, Yorkshire and the Humber £13 Hourly Adecco

Posted 15 days ago

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Job Description

temporary

Join Our Team as a Member Support Representative!

Are you ready to make a difference? We are on the lookout for a cheerful and dedicated Member Support Representative to join our client's team in Leeds! If you have a passion for providing outstanding customer service and enjoy helping others, this is the role for you!

Position Details:

  • Contract Type: Temporary (3-month contracts)
  • Location: Leeds
  • Working Hours: Monday to Friday, 9:00 AM - 5:00 PM
  • Pay Rate: 12.64 per hour

What You'll Do:
As a Member Support Representative, you'll be the first point of contact for our members and employers. Your responsibilities will include:

  • Managing Inbound Calls: Handle incoming calls from members and employers promptly and effectively.
  • Resolving Queries: Apply rules and procedures to provide effective resolutions to a variety of questions and concerns.
  • Listening and Understanding: Deliver high-quality service by genuinely listening to member needs and guiding them to the right solutions.
  • Conveying Value: Communicate outcomes in an engaging manner, considering each member's unique circumstances.
  • Meeting Targets: Achieve targets for call quality and accuracy to ensure top-notch service.
  • Participating in Coaching: Engage in call coaching sessions to continuously enhance your skills and performance.
  • Knowledge Development: Stay up-to-date with pensions administration, systems, and processes.
  • Data Accuracy: Take responsibility for maintaining the accuracy of all data at all times.
  • Adhering to Policies: Uphold company Information Security and Data Protection policies during all interactions.

What We're Looking For:

  • Strong communication skills with a friendly and approachable demeanour.
  • A knack for problem-solving and the ability to think on your feet.
  • A commitment to delivering exceptional customer service.
  • Attention to detail and a proactive attitude toward data accuracy.
  • A willingness to learn and grow within the role.

Why Join Us?

  • Be part of a vibrant team that values collaboration and creativity.
  • Enjoy a supportive environment where your contributions are recognised.
  • Gain valuable experience in the financial institution and insurance industry.
  • Flexible working hours with a competitive pay rate.

If you're excited about the opportunity to contribute to our mission of delivering exceptional member support, we'd love to hear from you!

How to Apply:
Ready to take the next step? Click the "Apply" button now and submit your application! Join us in making a positive impact for our members and employers.

We can't wait to welcome you to the team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

The content on this page is generated with AI. Please review all material before sharing.








Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

This advertiser has chosen not to accept applicants from your region.

Customer Service

Huddersfield, Yorkshire and the Humber £28000 - £32000 Annually Spring Supply Chain

Posted 15 days ago

Job Viewed

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Job Description

permanent
We are looking for a Customer Service Representative for a logistics company based in Huddersfield. Whilst experience in logistics isn't essential, it would be a distinct advantage. Full training provided for those from an alternative industry as long as you've worked in a similar environment.

There's lots to learn in this role, you'll provide support to customers who have questions or queries with deliveries. This could include correct paperwork, routes, updates, late deliveries, damaged deliveries, hazardous goods and import/export.

Main duties to include:
  • Taking inbound calls from customers
  • Calling customers to update them
  • Giving advice and appropriate vehicles, documents etc
  • Update customers on lost, damaged or late deliveries
  • Keep all systems up to date with correct customer and shipment details
We are looking for:
  • Experience of working in a telephone based customer service role
  • Logistics, Import or Export experience would be an advantage but not essential
  • Strong communication skills
  • The ability to build relationships with customers
  • Someone who keeps calm under pressure
Benefits include:
  • £28k-£32k
  • No evening or weekend work - 8.30am-5pm Mon-Fri
  • Free parking and good public transport links
  • Competitive benefits package
If you're interested in this role, apply and submit your CV
This advertiser has chosen not to accept applicants from your region.

Administrative Assistant - Project Support

M1 1ES Manchester, North West £22 Hourly WhatJobs

Posted today

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Job Description

contractor
Our client is seeking a highly organised and proactive Administrative Assistant with a strong aptitude for project support to join their team in Manchester, Greater Manchester, UK . This is a fully remote position, allowing you to work from the comfort of your own home. You will provide essential administrative and logistical support to project managers and teams, ensuring the smooth execution of projects from initiation to completion. The ideal candidate will be meticulous, possess excellent communication skills, and have a proven ability to manage multiple tasks efficiently. Responsibilities include scheduling meetings, preparing agendas and minutes, maintaining project documentation, tracking action items, coordinating travel arrangements, and managing project-related correspondence. You will also assist with budget tracking, expense reporting, and the preparation of presentations and reports. A key aspect of this role involves liaising with internal stakeholders and external vendors to ensure timely information flow and project alignment. Proficiency in project management software and standard office productivity suites (e.g., Microsoft Office, Google Workspace) is crucial. We are looking for an individual with a strong work ethic, a keen eye for detail, and the ability to anticipate needs and proactively address potential issues. This is an excellent opportunity to gain valuable experience supporting dynamic projects within a forward-thinking organisation, all within a flexible remote working environment.

Key Responsibilities:
  • Provide comprehensive administrative support to project teams and managers.
  • Schedule and coordinate project meetings, preparing agendas and distributing minutes.
  • Maintain and organise project documentation, including plans, reports, and logs.
  • Track project milestones, action items, and deliverables, ensuring timely completion.
  • Manage project-related communications and correspondence.
  • Assist with budget management, expense tracking, and invoice processing.
  • Prepare presentations, reports, and other project-related documents.
  • Coordinate travel arrangements for team members as required.
  • Liaise with internal departments and external vendors to facilitate project progress.
  • Contribute to the overall efficiency and success of project execution.
Qualifications:
  • Proven experience as an Administrative Assistant, Office Administrator, or Project Coordinator.
  • Strong organisational and time-management skills.
  • Excellent written and verbal communication abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and/or Google Workspace.
  • Experience with project management tools (e.g., Asana, Trello, Jira) is advantageous.
  • Ability to multitask, prioritise effectively, and meet deadlines.
  • High level of attention to detail and accuracy.
  • Proactive attitude and strong problem-solving capabilities.
  • Ability to work independently and effectively in a remote setting.
This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

CW9 7LN Broken Cross, North West Residential Management Group (RMG)

Posted today

Job Viewed

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Job Description

Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. 

RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich.   

As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.   

Important Dates for Applicants
We're excited to welcome new talent to our team! Successful candidates will begin their journey with us on Monday, 3rd November 2025 .

Please note: Due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don't miss any valuable training and you're able to put into practice what you have learnt.   

Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.  

More about your role  

You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.    

What hours will you be working?   

Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.   

For more information, please download our job profile available on our website.  

More about you  

We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG.   

It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.   

Ideally, we're looking for…   

  • First class customer service skills, where providing a great service just comes naturally to you!  
  • Excellent communication skills both written and verbal   
  • Able to carry out instructions quickly and accurately and the confidence to ask if unsure   
  • Good organisational skills with the ability to work to deadlines  

Benefits  

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.   

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:   

  • 27 days holiday plus Bank Holidays   
  • Free onsite parking   
  • Potential to earn Bonus   
  • Fantastic reward and recognition scheme that recognises exceptional customer service    
  • Career Development and extensive opportunities to progress    
  • Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support   
  • Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives   
  • A comprehensive induction / training period – so you know you will be confident when speaking with customers   

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on

If you are a recruitment agency please note we operate a PSL and do not take cold calls 

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

This advertiser has chosen not to accept applicants from your region.
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Customer Service Advisor

CW9 7LN Broken Cross, North West Residential Management Group (RMG)

Posted today

Job Viewed

Tap Again To Close

Job Description

Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. 

RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich.   

As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.   

Important Dates for Applicants
We're excited to welcome new talent to our team! Successful candidates will begin their journey with us on Monday, 3rd November 2025 .

Please note: Due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don't miss any valuable training and you're able to put into practice what you have learnt.   

Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.  

More about your role  

You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.    

What hours will you be working?   

Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.   

For more information, please download our job profile available on our website.  

More about you  

We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG.   

It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.   

Ideally, we're looking for…   

  • First class customer service skills, where providing a great service just comes naturally to you!  
  • Excellent communication skills both written and verbal   
  • Able to carry out instructions quickly and accurately and the confidence to ask if unsure   
  • Good organisational skills with the ability to work to deadlines  

Benefits  

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.   

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:   

  • 27 days holiday plus Bank Holidays   
  • Free onsite parking   
  • Potential to earn Bonus   
  • Fantastic reward and recognition scheme that recognises exceptional customer service    
  • Career Development and extensive opportunities to progress    
  • Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support   
  • Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives   
  • A comprehensive induction / training period – so you know you will be confident when speaking with customers   

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on

If you are a recruitment agency please note we operate a PSL and do not take cold calls 

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

This advertiser has chosen not to accept applicants from your region.

Customer Service Expert

M1 Barlow Moor, North West Teleperformance

Posted today

Job Viewed

Tap Again To Close

Job Description

Job role: Customer Service Expert

Location : Work from home (MUST live in Scotland)

Hours:  37.5 hours a week- 10am – 7pm  Monday-Sunday (must be fully flexible)

Start date: November 2025

Salary: Real Living Wage 

A smooth journey isn’t just about being on time! It is about having someone there when things don’t always go to plan… that’s where you come in!

Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail

The job itself:

The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries.

You will be required to efficiently and effectively handle the cases, meeting the required AHT’s and KPI’s whilst ensuring quality standards are met and are always adhered to in line with client requirements.

The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.

Experience

  • Proven experience in a Contact Centre environment.
  • Experience on the SET campaign, or an alternate train operating company would be preferred but is not essential.
  • Proven experience of working in a high-quality measured role.
  • Proven experience of liaising with a team and multi-tasking to achieve a shared goal.
  • Proven ability to pay close attention to detail.
  • Proven ability to use initiative as well as work as part of a team.
  • Proven ability to be able to consistently meet set targets

Attributes we would love for you to have! (even if you do say so yourself.)

  • Excellent verbal communications skills
  • Excellent written communication skills
  • Excellent ability to adapt communication style/method to best suit the audience
  • Organised and methodical, with an eye for detail.
  • Computer literacy is essential including MS Word, Excel and E-mail.
  • Ability to work to tight deadlines.
  • Proven experience of being able to handle high pressure situations
  • Ability to relate to others in a positive manner and build strong working relationships.
  • Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage.

Values we look for you to have:

  • Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
  • Collaboration You enjoy working with others and you like working as a team player. 
  • Communication-  You can speak and write clearly and in a confident manner.
  • Emotional Intelligence You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
  • Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
  • Critical Thinking-  You are able to think logically when making decisions.
  • Solution Orientation-  Having a forward thinking mindset focused on resolving challenges.
  • Entrepreneurship-  Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

If this sounds like it could be your next stop. Apply and start your journey!

DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.



This advertiser has chosen not to accept applicants from your region.

Customer Service Expert

M1 Manchester, North West Teleperformance

Posted today

Job Viewed

Tap Again To Close

Job Description

Job role: Customer Service Expert

Location : Work from home (MUST live in Scotland)

Hours:  37.5 hours a week- 10am – 7pm  Monday-Sunday (must be fully flexible)

Start date: November 2025

Salary: Real Living Wage 

A smooth journey isn’t just about being on time! It is about having someone there when things don’t always go to plan… that’s where you come in!

Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail

The job itself:

The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries.

You will be required to efficiently and effectively handle the cases, meeting the required AHT’s and KPI’s whilst ensuring quality standards are met and are always adhered to in line with client requirements.

The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.

Experience

  • Proven experience in a Contact Centre environment.
  • Experience on the SET campaign, or an alternate train operating company would be preferred but is not essential.
  • Proven experience of working in a high-quality measured role.
  • Proven experience of liaising with a team and multi-tasking to achieve a shared goal.
  • Proven ability to pay close attention to detail.
  • Proven ability to use initiative as well as work as part of a team.
  • Proven ability to be able to consistently meet set targets

Attributes we would love for you to have! (even if you do say so yourself.)

  • Excellent verbal communications skills
  • Excellent written communication skills
  • Excellent ability to adapt communication style/method to best suit the audience
  • Organised and methodical, with an eye for detail.
  • Computer literacy is essential including MS Word, Excel and E-mail.
  • Ability to work to tight deadlines.
  • Proven experience of being able to handle high pressure situations
  • Ability to relate to others in a positive manner and build strong working relationships.
  • Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage.

Values we look for you to have:

  • Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
  • Collaboration You enjoy working with others and you like working as a team player. 
  • Communication-  You can speak and write clearly and in a confident manner.
  • Emotional Intelligence You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
  • Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
  • Critical Thinking-  You are able to think logically when making decisions.
  • Solution Orientation-  Having a forward thinking mindset focused on resolving challenges.
  • Entrepreneurship-  Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

If this sounds like it could be your next stop. Apply and start your journey!

DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.



This advertiser has chosen not to accept applicants from your region.
 

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  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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