3949 Administrative Support jobs in Willenhall

• Manage and maintain complex executive calendars, scheduling meetings, appointments, and travel.
• Coordinate domestic and international travel arrangements, including flights, accommodation, and itineraries.
• Prepare, proofread, and edit correspondence, reports, presentations, and other documents.
• Screen and prioritize incoming communications, including emails and phone calls.
• Manage and organize filing systems, both physical and digital, ensuring easy retrieval of information.
• Handle sensitive and confidential information with discretion and professionalism.
• Prepare meeting agendas, take minutes, and track action items.
• Assist with event planning and coordination for executive meetings and offsites.
• Conduct research and gather information as required by executives.
• Provide general administrative support, including managing supplies and coordinating office services.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience as an Administrative Assistant, Executive Assistant, or in a similar support role.
• Exceptional proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organizational, time management, and multitasking skills.
• Strong written and verbal communication abilities.
• High level of discretion and confidentiality.
• Ability to work independently and proactively anticipate needs.
• Professional demeanor and strong interpersonal skills.
• Experience with calendar management tools and travel booking systems.
• Attention to detail and accuracy in all work performed.

We are now recruiting for a Customer Service Advisor to join an established business based in the Dudley area. The Customer Service Advisor will provide support to new and existing customers providing a high level of customer service at all times, you will be working as part of a busy customer services department.

As the Customer Service Advisor you will be responsible for :

• Providing support to new and existing customers
li>Responding to customer queries via phone/email
• Responding to any issues regarding pricing  or orders
li>Processing complaints and advising customers
• Processing credits/advising customers
• Admin duties
• Signing customers up to services

Requirements:

• Excellent communication skills
• Experience in a customer support role
• Excellent customer service skills

If you would be interested in the position of Customer Service Advisor please apply now with your up to date CV to be considered.

Overview:

At Morgan Advanced Materials , our rich history and dedication to innovation define who we are. Since our establishment in the UK in 1856, we have expanded globally, now operating across 70 sites in 18 countries. Our goal is to create a more sustainable world and enhance quality of life. We actively pursue this purpose through the development and production of advanced materials. 

Within our business unit, we specialise in innovating cutting-edge carbon, graphite, and carbide products that deliver outstanding performance. We use our expertise to tackle complex challenges across many diverse industries to provide effective solutions for our valued customers. 

Our products are shaping a better future; from enabling electric cars to charge faster and drive longer distances to maximising the operational efficiency of wind turbines. We are proud to help generate power for billions of people, deliver water to drought-stricken regions, improve the efficiency of industrial pumps, and protect lives both on the land and in the air. 

Key Figures:  Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK.  Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities:

Customer relationships:

To communicate with allocated customers on a daily basis :

• To fix the sales conditions with the customers in relationship with external sales and sales manager
li>To contact customers : to have a regular phone contact with the allocated customers and update the data in IFS
• To answer to phone calls, mails, of the customers concerning delivery, stocks, current orders, quotes and complaints
• To inform the customer about the follow up of  his complaint, his deliveries
li>To manage stock orders
• To ask for additional information for the execution of the order upon request of the other departments
• To welcome and to take care of customers during plant tour
• To assist in the preparation of customer budgets in coordination with management and external sales
• To ensure technical support :
  external : to customers, to external sales
  internal : explanation of customers’ requirements

Quote and orders:

To manage the quote-

< i>To prepare the quote upon customer’s requirements applying prices and conditions defined by the  management : to issue prices, communicate with the customer and  to file the quote
• Chasing the quote for getting prices information
• Communicate with PPP department for non standard quotes

Information and communication:

• To handle the data base and all sales information and to file also orders and complaints
• To dispatch any accurate information to the different department and to file it in IFS
• To communicate with external sales :
• To prepare the information required for the visits based on visit planner, to file visit reports and update data in the system. To give external sales all support in term of information, follow up.
• To participate to the organization of sales meetings and to attend them

Additional duties:

• To be the backup of any customer representative when necessary
• To welcome customers and be in charge of their welfare
• To carry out any other reasonable tasks required
• To respect the quality management procedure ISO 9001 version 2000 and the internal rules
• To respect the environment and safety rules

Qualifications / Experience required:

• Minimum of 3 years experience in a customer service environment 
li>Has experience in a busy office environment
• Experience in Manufacturing would bepreferred
• Educated to A-Level or equivalent
• Has a minimum GCSE of Grade B in Maths and Grade C English GCSE

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer I

Customer Service Advisor

£12.21 per hour plus monthly bonus

35 hours per week

Monday to Sunday 6am-1.30am (must be fully flexible to work any shifts between these hours on a rota basis)

Based on-site in Bescot, Walsall

We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre.

Role

We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer’s case is dealt with as swiftly and professionally as possible.

-Handling inbound calls

-Arranging call outs

-Dealing with distressed or upset customers

Requirements

To be successful in this role, you must have strong customer service and call centre experience. You will be able to handle tough situations over the phone and be able to clearly lay out options to the customer whilst guiding them through the process

-Strong communication skills

-Call centre experience

-Calm under pressure

-Happy working in a fast paced environment

Customer Service Executive

Salary: 25,000 with up to 20% Bonus

Birmingham Jewellery Quarter Hybrid (3 in 2 out)

BCR/AK/31864

Bell Cornwall Recruitment are hiring for a Customer Service Executive. Our client is a forward-thinking domestic utilities business making great strides at present to reach carbon neutrality. They are searching for a professional individual with a proactive attitude and excellent customer service skills to join their growing team in the Birmingham Office. Ideally this person will have some experience in the utilities industry, and will certainly have customer service and complaint handling experience.

The Role:

• Handling customer queries and complaints via telephone, email and live chat
• Supporting the credit control team with any overflow of unpaid bills
• Helping customers with the set up of their utilities
• Assisting customers with the transfer from one provider to our client's services
• Handling of generic inbound enquiries in a timely manner, working to SLAs

The ideal Customer Service Executive will have:

• Excellent communication and customer service skills to build relationships with customers and the internal team
• Tech savvy with strong typing speed and accuracy
• Experience in domestic utilities (desirable)
• Willingness to learn and ability to adapt to new challenges
• A proactive attitude and passion to helping others
• Customer service Level 2 desired but not required

If this sounds like your next successful role as a Customer Service Executive, please apply now!

Interested? Please click the 'APPLY' button now!

BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.

BELL CORNWALL RECRUITMENT

We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life.

Love Work Be Happy

Follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs.

(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales

Customer Service Administrator

Bilston

8am-5pm (1 hour lunch break)

Temp to perm

£12.21-£13.00 per hour

Our client, a well-established business within the Bilston area are currently recruiting for an experience, switched on Customer Service Administrator to join their busy organization. As a Customer Service Administrator, you will be faced with a range of duties to contribute to the smooth running of operations across the business.

Main job duties (not limited to):

• Monitor and respond to any email queries in a professional manner.
• Provide customers with proof of deliveries as and when requested.
• Answer inbound calls with a professional telephone manner.
• Update and maintain databases ensuring accurate information entry.
• Provide administration support to the team.
• Upload and maintain accurate copies of paperwork on the internal system.
• Any other adhoc duties as and when required.

Person specification:

• Administration experience required.
• Customer service experience is essential.
• Professional telephone manner.
• Ability to support the team

What happens after you apply for this role?

Applications will be reviewed within 3 working days, however as we are receiving high levels of applications, if you have not been contacted after 5 days of sending your CV unfortunately your application has been unsuccessful on this occasion. If successful you will be contacted by a consultant to discuss your application and CV further. There’ll also be a chance for you to ask us any questions you may have about the role. 

We are working with a world-leading provider of patient handling equipment, supporting the NHS and individuals with their mobility and quality of life.  Looking to expand their team with a Customer Service Administrator who will take calls and orders for our team.  With full training given this is an ideal role for someone looking to get into a permanent full time office role.

Based on the Hartlebury trading Estate near to Kidderminster, we are easily accessible by public transport or provide parking. 

In your new role as our Customer Service Administrator , you will :

• Answer incoming telephone calls and direct accordingly.
• Support and liaise with our internal sales team, arranging appointments to meet customers
• Deal with various telephone and email enquiries such as:  sales and price enquiries; product enquiries; technical enquiries, sending out quotations.
• You will also process and update  orders
• Meet and greet visitors to the Head Office.

To apply for our Customer Service Administration role, you will require the following:

• An excellent telephone manner and confidence to talk to customers face to face and over the phone
• Excellent written and verbal communication skills to process orders
• Ability to work independently or as part of a team and a keen work ethic to do well
• Good IT / PC literacy

ThIs full-time permanent role is 37.5 hours per week, Monday - Friday.

Benefits include, 33 days holiday, full training, possibility of hybrid working following a successful probation.  This is an ideal role for someone looking to get into their first office role and we are not looking for previous experience, it would suit a college leaver or someone from the hospitality industry looking to change industries.

To apply for this role, send your CV to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

We are working with a world-leading provider of patient handling equipment, supporting the NHS and individuals with their mobility and quality of life.  Looking to expand their team with 2 Customer Service Administrators who will take calls and orders for our team.  With full training given this is an ideal role for someone looking to get into a permanent full time office role.

Based on the Hartlebury trading Estate near to Kidderminster, we are easily accessible by public transport or provide parking. 

In your new role as our Customer Service Administrator , you will :

• Answer incoming telephone calls and direct accordingly.
• Support and liaise with our internal sales team, arranging appointments to meet customers
• Deal with various telephone and email enquiries such as:  sales and price enquiries; product enquiries; technical enquiries, sending out quotations.
• You will also process and update  orders
• Meet and greet visitors to the Head Office.

To apply for our Customer Service Administration role, you will require the following:

• An excellent telephone manner and confidence to talk to customers face to face and over the phone
• Excellent written and verbal communication skills to process orders
• Ability to work independently or as part of a team and a keen work ethic to do well
• Good IT / PC literacy

ThIs full-time permanent role is 37.5 hours per week, Monday - Friday.

Benefits include, 33 days holiday, full training, possibility of hybrid working following a successful probation.  This is an ideal role for someone looking to get into their first office role and we are not looking for previous experience, it would suit a college leaver or someone from the hospitality industry looking to change industries.

To apply for this role, send your CV to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Are you looking for more than just another office job? This is your chance to become part of a team that's passionate about delivering outstanding service and building strong customer relationships.

The Opportunity:

We're on the lookout for a motivated, personable, and proactive individual to join our expanding Customer Service and Sales Support team. This isn't your average customer service role - you'll be at the heart of the business, helping to reconnect with valued clients and supporting key departments behind the scenes.

What You'll Be Doing:

• Reaching out to existing and past customers (no cold calling!)

• Handling inbound enquiries with professionalism and care

• Supporting sales follow-ups and nurturing warm leads

• Assisting with general admin and office tasks

• Keeping internal systems and records up to date

What We're Looking For:

• A confident communicator who enjoys speaking with people

• Friendly, organised, and ready to roll up your sleeves

• A team player who thrives in a fast-paced environment

• Comfortable on the phone and confident using email and CRM systems

• Previous experience in a customer service, office, or sales support role is a bonus

Why You'll Love It Here:
You'll be joining a vibrant, supportive team in a business that's built a strong reputation over decades. As we continue to grow, we want ambitious individuals who are ready to grow with us - whether that's developing new skills or stepping into future opportunities.

Interested?
If you're ready to bring your energy, ideas, and customer-first attitude to a team that values them, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

A fast-growing and ambitious online retail business is seeking an experienced Customer Service Manager to take full ownership of the customer service process and deliver a first-class experience in order to maintain our client’s excellent customer satisfaction. The Customer Service Manager will have previous experience in a similar customer service role in an online retail space or similar. In addition, you will have strong communication and administration skills and is a calm and confident individual.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities:

• Liaise with the company’s world-class customers through emails, messaging, phone & providing accurate information & support
li>Resolve customer complaints or concerns efficiently & professionally
• Maintain customer satisfaction to the company’s world-class Trust Pilot rating
< i>Building long-term relationships with new & existing customers
• Perform data entry to maintain customer service delivery times
• Track & resolve any issues with their couriers

Knowledge, skills and qualifications required:

• Previous experience in a customer service role
• Be calm and confident
• Strong communication and administration skills
• Be able to go the extra mile, and be a team player

Salary: £40,000 - £45,000 + benefits

Benefits: pension, performance bonus, growth incentives, employee discount, free parking, company events, store discounts