865 Admiral Group jobs in Newport

Location: Basingstoke - Hybrid
Hours: Full-time
Contract Type: Temporary - 4 - 6 Months

Overview:

We're currently seeking a proactive and personable Customer Service Advisor to support a busy service team on a temporary basis. This is a great opportunity for someone with strong communication skills and a passion for helping people to gain experience in a fast-paced, customer-focused environment.

What You'll Be Doing

• Responding to incoming customer enquiries via phone and email, ensuring each interaction is handled with care and professionalism.
• Gathering relevant information to resolve queries efficiently and accurately.
• Logging all customer interactions clearly and thoroughly in internal systems.
• Processing service requests and claims in line with internal guidelines.
• Explaining product or service details in a clear and easy-to-understand manner.
• Escalating complex issues to the appropriate team when necessary.
• Maintaining a high level of attention to detail to ensure compliance and accuracy.
• Working collaboratively with colleagues to meet team targets and service levels.
• Taking ownership of your own learning and development during the assignment.

What We're Looking For:

• Previous experience in a customer service, contact centre, or administrative role.
• Confident communicator with a friendly and professional telephone manner.
• Strong written communication skills and attention to detail.
• Comfortable using computer systems and Microsoft Office applications.
• Ability to manage your time effectively and work well under pressure.
• A team player who is also capable of working independently.

Why Apply?

• Gain valuable experience in a supportive and structured environment.
• Develop transferable skills in customer service, communication, and administration.
• Opportunity to work with a well-established organisation.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Do you want more than just a job?

Do you want to wake up knowing your work actually matters.

Imagine being part of an industry that's quietly powering the world - right now.

Data centres are the backbone of AI, cloud computing, social media and everything digital. They are where the future is being built and they need people like you to keep growing.

We specialise in recruiting talent for the Data Centre Sector and are looking for Recruitment Consultants to join our team and play a key role in shaping the future of this industry.

Is Recruitment The Career For You?

We don't care what experience you have got.

It's about who you are.

You might have worked in recruitment, or you might never have even thought about it until now. What matters is your mindset and attitude. Skills can be learned but your mindset is what is important to us and what sets apart the most successful people from the rest.

• Do you thrive when you're challenged?
• Do you back yourself to figure things out, even if you don't know the answer straight away?
• Do you want to grow, push your potential, and build something you're proud of?

If so then you could be who we are looking for.

Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest.

What You'll Be Doing

You will connect talented people with the companies building tomorrow's digital world.

You'll learn an industry that's growing globally, with opportunities to work across Europe, the US, and Asia.

You'll build long-term relationships and become an expert in a sector that's only going one way - up.

What You'll Need

Confidence to have real conversations with people

The drive to learn and grow quickly

The resilience to keep going when it gets hard

A genuine interest in talking to people

What You'll Get

A clear career path based on your effort and results

Uncapped earnings - your success decides your pay

Supportive training and development to build your skills

A great culture

Why This Matters

In 10 years, AI and digital infrastructure will have transformed the way we live and work.

When you look back, you can say:

"I was part of that."

Do you want more than just a job?

Do you want to wake up knowing your work actually matters.

Imagine being part of an industry that's quietly powering the world - right now.

Data centres are the backbone of AI, cloud computing, social media and everything digital. They are where the future is being built and they need people like you to keep growing.

We specialise in recruiting talent for the Data Centre Sector and are looking for Recruitment Consultants to join our team and play a key role in shaping the future of this industry.

Is Recruitment The Career For You?

We don't care what experience you have got.

It's about who you are.

You might have worked in recruitment, or you might never have even thought about it until now. What matters is your mindset and attitude. Skills can be learned but your mindset is what is important to us and what sets apart the most successful people from the rest.

• Do you thrive when you're challenged?
• Do you back yourself to figure things out, even if you don't know the answer straight away?
• Do you want to grow, push your potential, and build something you're proud of?

If so then you could be who we are looking for.

Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest.

What You'll Be Doing

You will connect talented people with the companies building tomorrow's digital world.

You'll learn an industry that's growing globally, with opportunities to work across Europe, the US, and Asia.

You'll build long-term relationships and become an expert in a sector that's only going one way - up.

What You'll Need

Confidence to have real conversations with people

The drive to learn and grow quickly

The resilience to keep going when it gets hard

A genuine interest in talking to people

What You'll Get

A clear career path based on your effort and results

Uncapped earnings - your success decides your pay

Supportive training and development to build your skills

A great culture

Why This Matters

In 10 years, AI and digital infrastructure will have transformed the way we live and work.

When you look back, you can say:

"I was part of that."

Do you want more than just a job?

Do you want to wake up knowing your work actually matters.

Imagine being part of an industry that's quietly powering the world - right now.

Data centres are the backbone of AI, cloud computing, social media and everything digital. They are where the future is being built and they need people like you to keep growing.

We specialise in recruiting talent for the Data Centre Sector and are looking for Recruitment Consultants to join our team and play a key role in shaping the future of this industry.

Is Recruitment The Career For You?

We don't care what experience you have got.

It's about who you are.

You might have worked in recruitment, or you might never have even thought about it until now. What matters is your mindset and attitude. Skills can be learned but your mindset is what is important to us and what sets apart the most successful people from the rest.

• Do you thrive when you're challenged?
• Do you back yourself to figure things out, even if you don't know the answer straight away?
• Do you want to grow, push your potential, and build something you're proud of?

If so then you could be who we are looking for.

Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest.

What You'll Be Doing

You will connect talented people with the companies building tomorrow's digital world.

You'll learn an industry that's growing globally, with opportunities to work across Europe, the US, and Asia.

You'll build long-term relationships and become an expert in a sector that's only going one way - up.

What You'll Need

Confidence to have real conversations with people

The drive to learn and grow quickly

The resilience to keep going when it gets hard

A genuine interest in talking to people

What You'll Get

A clear career path based on your effort and results

Uncapped earnings - your success decides your pay

Supportive training and development to build your skills

A great culture

Why This Matters

In 10 years, AI and digital infrastructure will have transformed the way we live and work.

When you look back, you can say:

"I was part of that."

Do you want more than just a job?

Do you want to wake up knowing your work actually matters.

Imagine being part of an industry that's quietly powering the world - right now.

Data centres are the backbone of AI, cloud computing, social media and everything digital. They are where the future is being built and they need people like you to keep growing.

We specialise in recruiting talent for the Data Centre Sector and are looking for Recruitment Consultants to join our team and play a key role in shaping the future of this industry.

Is Recruitment The Career For You?

We don't care what experience you have got.

It's about who you are.

You might have worked in recruitment, or you might never have even thought about it until now. What matters is your mindset and attitude. Skills can be learned but your mindset is what is important to us and what sets apart the most successful people from the rest.

• Do you thrive when you're challenged?
• Do you back yourself to figure things out, even if you don't know the answer straight away?
• Do you want to grow, push your potential, and build something you're proud of?

If so then you could be who we are looking for.

Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest.

What You'll Be Doing

You will connect talented people with the companies building tomorrow's digital world.

You'll learn an industry that's growing globally, with opportunities to work across Europe, the US, and Asia.

You'll build long-term relationships and become an expert in a sector that's only going one way - up.

What You'll Need

Confidence to have real conversations with people

The drive to learn and grow quickly

The resilience to keep going when it gets hard

A genuine interest in talking to people

What You'll Get

A clear career path based on your effort and results

Uncapped earnings - your success decides your pay

Supportive training and development to build your skills

A great culture

Why This Matters

In 10 years, AI and digital infrastructure will have transformed the way we live and work.

When you look back, you can say:

"I was part of that."

Customer Service Advisor (Office Based)
Location: On site, Ringwood (BH24 1EX)
Pay Rates: 12.30 p/h
Hours: 37.5 per week working 5 days out of 7 (including weekends)


We're looking for customer-focused, energetic individuals who are passionate about delivering exceptional service. Our team is empowered to make decisions that leave every customer feeling satisfied. If you share that passion and want to be part of a team that truly makes a difference, this opportunity is for you.

You'll be part of a dynamic customer service environment where every interaction matters. Whether it's via phone, email, live chat, or social media, you'll be helping customers place orders, recommend products, and resolve queries related to deliveries and dispatches. Your communication skills and ability to represent the brand voice will be key in ensuring every customer experience is thoughtful and personalised.

Main Responsibilities:

Meet efficiency, adherence, and quality standards
Achieve individual KPIs
Deliver results while considering cost-effective solutions
Handle inbound calls, emails, and live chats to meet service level targets
Make outbound calls to follow up on queries or support service campaigns
Provide support across different areas of the contact centre as needed

Skills & Experience

Essential:

Strong written and verbal communication skills
Ability to engage and motivate through written interactions
Results-driven with a track record of meeting KPIs
Skilled in resolving customer issues while maintaining service excellence
Proactive in suggesting improvements to processes
Intermediate proficiency in MS SharePoint, Excel, Word, and Outlook

Desirable:

Experience mentoring or coaching team members
Familiarity with systems such as Elucid and Vocalcom
Understanding of call centre compliance and GDPR standards
Written Communication - Email & Live Chat

Ideal candidates will have:

Professional, empathetic, and clear written communication
Ability to troubleshoot and resolve issues effectively in writing
Adaptable tone to suit various audiences while maintaining brand consistency
Capacity to manage multiple chat conversations with attention to detail
Ability to personalise template responses for a positive customer experience

Extensive training is provided before handling live contacts, with ongoing support throughout. A strong customer service ethic and a drive to meet personal targets are essential for success in this role.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

• Communicating with customers over the phone,  via online methods, such as text, emails and web chat
• Responding to all communication matters promptly
• Communicating with other third parties when required and internal teams
• Processing admin tasks, keeping all systems updated with relevant information
• Other adhoc duties will be required from time to time

• Any experience from backgrounds such as retail and hospitality is considered 
• Office-based Loans / Financial services / admin/customer service experience is desirable!
• Any experience within a financial services setting is hugely desirable
• Being PC literate with a good understanding of the Microsoft package
• Be highly motivated with a can-do attitude. 

• Respond to customer inquiries via phone and email
• Dealing with an inbound call in a fast-paced environment
• Assist customers with varied queries and do your best to resolve as a 1st fix solution
• Maintain accurate customer records and document all interactions
• Collaborate with other departments to resolve customer issues promptly
• Ensure customer satisfaction through positive, professional interactions
• Liaise with engineers where necessary
• Stay up to date with product knowledge, regulations and company policies

A modern Contact Center based in Ringwood, Hampshire is looking to recruit full time Inbound Customer Service Advisors.

The role can become hybrid, but training will be in the office for 2-3 weeks mininum

The main focus of the position to assist their customers with online enquiries and purchases of Luxury Chocolates and confectionery from a top UK company.

The ideal candidate will have:

• Excellent telephone manner
• Good numeracy and literacy
• Good customer service skills
• Analytical, decision making and problem solving abilities
• Previous customer service experience is desirable but not essential as full training will be provided

Salary:

On target earnings £29,184 per annum (£2.30 per hour basic plus up to 00 per month bonus)

**an extra .15 per hour achievable as bonus **

Hours:

Rotating shifts (12 week rota, 5 days & 40 hours per week) 

Rota will be on a rotating shift pattern with 2 weeks notice

Monday to Friday between 8.30am and 7pm (8 hours per day, 8.30am - 5pm, 9am - 5.30pm, 10.30am - 7pm, 11.30am - 8pm) 

Saturday 8:30am to 5pm,

Sunday 9am to 5pm. 

• 40 hrs a week
• 5 working days
• Two weekends per month 
• Full training provided and paid for
• Great Working Environment
• Accessible by bus
• Free parking off site

Company Benefits:

• Competitive salary + attractive overtime
• 20 days paid holiday + additional days based on length of service
• Suggestion Box Monthly Winner Paid Reward;
• Cycle To Work Scheme;
• Home Computing Scheme;
• Dentist scheme;
• Bus Travel scheme;
• Eye test vouchers;
• Excellent onsite training and induction;
• Staff room with complementary refreshments;
• Corporate & client discounts, including hairdressing, gym membership, restaurants
  and bars;
• Weekly dress down days;
• Involvement with local charities and fundraising days/events;

*Prominent Local Employer* + *Excellent Training Provided* + *Gain Experience* + *Immediate Start* + *Suitable for Retail Applicants*

To be considered for this excellent opportunity, please apply now with your up to date CV and we will be in touch in due course. Also please feel free to call Nikola, Sara or Alan for more information.