868 Admiral Group jobs in Newport

• Handling incoming calls from customers and third parties, providing excellent service and support.
• Logging accurate information and maintaining up-to-date records in internal systems.
• Managing emails and prioritising tasks effectively throughout the day.
• Scheduling work and arranging services , and repairs on vehicles etc
• Updating spreadsheets, managing booking systems, and processing data.
• Providing administrative support to ensure a smooth and efficient service for customers.

• Previous experience in and office based customer service  role or office administration.
• Strong organisational and multitasking skills.
• Excellent communication skills, both written and verbal.
• A high level of attention to detail and accuracy.
• Confident using Microsoft Word, Excel, and other IT systems.

• A supportive, friendly team environment.
• A modern and professional workplace.
• Full training and ongoing support.
• The opportunity to develop your skills and experience within a successful business.

• Customer Service Advisor
• Executive Administrator
• Office Assistant
• Receptionist
• Sales Support
• Order Processor
• Team Assistant
• Office Coordinator

• Great communication & organisational skills
• Confident using Microsoft Office & general IT systems
• A positive, proactive, and flexible attitude
• Previous experience within customer service, administration or office support

• Manage client enquiries via email and phone
• Provide customers with timely updates and resolutions
• Prioritize tasks based on urgency and deadlines
• Liaise with internal and external third parties to manage expectations
• Complete high volumes of important administrative tasks
• Handle challenging situations with professionalism and care, including vulnerable customers
• Ensure compliance with all procedures and regulations

• Have previous call handling, call centre, or customer support experience
• Be able to support customers from start to finish
• Demonstrate excellent communication skills
• Be comfortable multitasking under pressure
• Have strong administration skills
• Be proficient in Microsoft Office

• Generous Holiday Allowance:  Starting at 28 days, rising to 38 days depending on service length
• Employee Benefits:
  • Cycle-to-work scheme
  • Health & Wellbeing Programme
  • Gym membership discounts
  • Pension
  • Discounts on travel & medical insurance products
  • Onsite canteen
  • Free car parking
  • Simply Health cover (optical, dental, and medical)
  • Employee Assistance Cover (including optical)
• Hybrid Working:  Equipment provided for home office setup

RSR are currently recruiting for an experienced Customer Service Advisor to work on a full-time, long-term contract based in Fareham, Hampshire
The role will be involve accessing Police systems, so applicants will need to undergo Security Vetting checks.

The role is paying 15.09p per hour (PAYE)

Main purpose of the role:

To be the first point of contact for all types of telephone calls and emails from the public and Police Forces requesting information on the services provided.
Responsible for ensuring callers are given the correct advice and information, resolving application issues, and redirecting the caller to other specialists within the business as necessary.

Main responsibilities:

• To receive and critically assess all types of calls and emails from the public, police, and other agencies.
  
  
• To give advice and take appropriate action to resolve the query at first point of contact whenever possible, being accountable for maintaining a high standard and managing the caller's expectations

• To determine if a query cannot be resolved by the Customer Services team and task it to the appropriate department with a comprehensive rationale

• To interrogate a broad range of IT systems accurately, in order to gather relevant supporting data to provide the best resolution

• To provide cover, validate the work, and support other members of the Customer Services team as required and provide training/feedback as necessary.

Experience:

Proven experience of working in a professional environment, performing a range of clerical tasks, including word processing and maintaining and updating manual and computerised filing systems
Proven experience of customer contact, particularly on the telephone, including handling difficult callers and sensitive matters.
Educated to QCF level 2 (5 Passes to include English & Maths) OR work experience deemed to have brought the role holder to a comparable level.

If you would like to be considered for this position and have the relevant experience, then please apply now.

***CUSTOMER SERVICE REPRESENTATIVE***
Are you a natural problem-solver with a passion for delivering exceptional customer service?
If you thrive in a fast-paced trade/B2B environment where every day brings something new then read on.

Profiles Personnel are proud to be partnering with our client to find a proactive Customer Service Representative to join their team. This role is all about building strong relationships, providing accurate product and order support, and ensuring trade clients receive outstanding service every step of the way.
Salary 25K + pension, onsite parking and generous staff discounts
Key responsibilities for the Customer Service Representative include,

• Supporting trade clients via telephone, email & online channels
• Processing orders, quotations & returns with accuracy
• Coordinating with warehouse, logistics & accounts to keep things running smoothly
• Resolving queries & complaints with professionalism
• Spotting opportunities to upsell & add value to client relationships

The ideal Customer Service Representative will need the following,

• Previous customer service or sales support experience (ideally B2B/trade)
• Excellent verbal/written communication & organisational skills
• Confidence using CRM/order management systems
• A team player with a positive, flexible can-do attitude
• Full UK driving licence and own transport essential due to location

Hours 8.30am-5pm Monday to Friday
If you're ready to take the next step in your customer service career, we'd love to introduce you to our client.

Location: Christchurch

Salary: £27K-£28K

Hours: 38 hour week, Mon -Thurs: 8am–4:30pm and Fri: 8am–2pm, or
Mon – Fri 8am – 4.30pm, office based

Benefits: 20 days holiday + bank holidays (3 days to be used for Christmas shutdown), pension, free parking, full training provided.

Aspire Jobs is pleased to be working exclusively with our client who are a leading manufacturer in their field. 

This is the perfect chance for a passionate professional looking for a Customer Services or Account Manager position where you can deliver exceptional customer service to their key clients.  Our client is looking to expand the team, and this role could progress into a Team Leader position for the successful candidate over time.  This role is all about delivering a proactive service to customers and updating them on delivery delays or production issues before they contact you!

Your role will be to manage the customers, take and process the orders and manage the entire order cycle from start to finish.  You will also manage the customer's expectations with regards to production delays and delivery schedules, keeping them informed and always updated.

Key Responsibilities of the Customer Services Administrator:

• Taking and processing orders and handling the order cycle from start to finish
• Answering incoming calls from clients and dealing with enquiries
• Maintaining the CRM system
• Building good working relationships with clients
• Liaising with the production team and organising deliveries.
• Updating clients of any delays to orders and managing expectations

Key Experience of the Customer Services Administrator:

• Proven experience within a customer service, sales administrator or account manager position
• Ability to provide exceptional customer service
• Excellent communication skills, both written and verbal
• Ability to work within a fast-paced environment
• Strong attention to detail
• Excellent organisational skills
• Proficient with IT systems and ERP/CRM systems
• Proactive communication experience

• Assisting customers over the phone and by email with a wide range of enquiries
• Managing client accounts and building lasting relationships
• Following enquiries through from initial contact to resolution
• Handling complaints in a professional and empathetic manner
• Working with internal departments and third parties to support customer needs
• Completing a range of administrative tasks and call handling duties

• Previous telephone-based customer service or call centre experience
• Strong communication and interpersonal skills
• Ability to multitask and work under pressure
• Great attention to detail and solid admin skills
• Proficiency in Microsoft Office, especially Outlook and Excel

JOB TITLE: Transport Customer Service Advisor

PAY: 14.02p/hr

LOCATION: Newport - Tredegar Park

HOURS : Full Time, 35 hours per week

WORKING PATTERN : Our work style is hybrid, which involves spending at least one day per week, or 20% of our time, in our office in Newport. We'll just need your commitment to 35 hours across Mon-Fri (8.30am-6pm). Please note that the first 3 months will be 100% office based.

START DATE : 10th November 2025

About this opportunity

Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers?

Consumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them.

We're currently looking for people who care about customers to join our contact centre teams supporting our Black Horse brand.

As a Transport Customer Service Advisor, you'll be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial & service needs via a range of channels. You'll build relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.

Day to day, you'll be:

• Delivering outstanding customer experiences through various communication channels.
• Multi-tasking between telephony and queue-based work.
• Problem-solving, being creative with solutions and pay excellent attention to the details.
• Playing a role in educating our customers about our products.
• Pro-active in your approach to personal development and learning.

Why Lloyds Banking Group?

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.

Benefits

• Work from home 4 days per week
• Weekly Pay
• Online payslips
• Dedicated aftercare team
• 30 Days Annual leave allowance
• Employee Assistance Programme
• Access to Able Futures
• Eyecare vouchers
• Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
• Smart Spending App
• Workplace Pension scheme

What you'll need

• Solid communication and listening skills including a friendly telephone manner.
• Honest, hardworking, and genuine. Caring about helping people with their queries.
• The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help.
• The commitment to deliver on your promises and go above and beyond for people.
• You will need to be competent in using Microsoft applications.

Ideally, we would like you to have previous customer service experience from a motor / financial services background, but this isn't essential.

About working for us
Our focus is to ensure we're inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

If you're excited by the thought of becoming part of our team, get in touch.

We'd love to hear from you!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Customer Service Executive - Southampton - free parking on site - Monday to Friday in the office - full time hours - 25,000 - 27,000

Are you passionate about delivering outstanding customer service and thrive in a fast-paced, collaborative environment? We're looking for a proactive and enthusiastic individual to join a thriving team, working closely with an External Sales Manager to ensure their customers receive the highest level of support and care. This is a fantastic opportunity to become an integral part of a friendly, professional team where your contributions truly make a difference.

Key Responsibilities:

• Act as a vital link between their customers and internal departments, ensuring smooth communication and service delivery.
• Process customer orders with accuracy and efficiency.
• Proactively manage customer expectations and anticipate their needs.
• Handle incoming calls and enquiries with a warm, professional manner.
• Maintain accurate and up-to-date customer records.
• Monitor and manage customer stock levels.
• Provide support and cover during team absences due to annual leave or illness.

What We're Looking For:

• A quick learner who adapts easily to new systems and processes.
• Confident with IT tools including Outlook, Excel, and Word.
• Self-motivated and able to work independently.
• Friendly, polite, and professional, especially over the phone.
• Reliable, punctual, and well-organised.
• Calm under pressure and able to thrive in a busy environment.
• A natural problem solver who takes initiative.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.