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Customer Service Advisor

Burgess Hill, Temporary (5 weeks), 12.21 p/h (+ 1ph attendance bonus), Monday to Friday 9am - 6pm, pension, holiday

The Role

Due to continued success, our client, a well-established outsourced contact centre, based centrally in Burgess Hill, has a fantastic opportunity for a number of Temporary Customer Service Advisors to join their dynamic team.

Initially this is for a 5-week assignment, but there is potential it could extend beyond this date. Please only apply if you can start immediately and are available to work full-time until the 28th of November.

Working alongside a team of experienced customer service representatives, you will be responsible for working on behalf of a business who deliver prescription medication to customers, making calls to schedule their deliveries and collections, and receiving calls in relation to this.

• Making outbound calls to customers to arrange delivery of prescription medications
• Updating a centralised database with information gained within the calls.

Requirements

We would expect the successful Customer Service Advisor to have excellent communication skills and an enjoyment for engaging with customers. You will be empathetic in your communication style and be comfortable speaking with sometimes vulnerable customers. Due to the nature of the work, you will need to undertake a DBS check (funded by the Company). You will be comfortable using computers and picking up new systems, with a particular ability to convey and record information accurately. Previous office experience would be ideal, but not essential as full training can be given to those with the right attitude.

This role could suit someone who has worked as Customer Service Advisor, Call Centre Agent, Customer Representative.

Company Information

Our client is a well-established business with 20 years' experience in providing call centre operations to a wide variety of businesses. You will be joining a dynamic team and part of a business who value their staff. They are centrally located in Burgess Hill only a 3-minute walk from the mainline train station.

Package

12.21 p/h (+ 1ph attendance bonus) (permanent salary would be 25,396.80 + attendance bonus of up to 2080 per year)

Monday to Friday 9am - 6pm

Weekly pay (for the first 12 weeks)

Holiday pay

Pension

Travail Employment Group is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

The Customer Service Specialist will play a vital role in providing exceptional support to clients within their industry. Based in Lancing, this permanent role requires an individual with a proactive approach to resolving customer queries and ensuring a seamless service experience.

Client Details

This small-sized company is dedicated to delivering high-quality solutions to its clients. It prides itself on fostering a professional environment focused on innovation and customer satisfaction.

Description

• Handle customer enquiries via phone and email, providing timely and accurate responses.
• Process orders and ensure accurate data entry into the system.
• Collaborate with internal teams to resolve customer issues effectively.
• Maintain up-to-date knowledge of products and services to assist clients efficiently.
• Monitor and manage customer accounts, ensuring all information is current.
• Provide feedback to management on recurring customer concerns.
• Support the team in achieving departmental objectives and targets.

Profile

A successful Customer Service Specialist should have:

• Proven experience in a customer service environment.
• Strong communication and problem-solving skills.
• Attention to detail and the ability to manage multiple tasks.
• Familiarity with CRM systems or similar platforms.
• A proactive and client-focused mindset.

Job Offer

• A competitive salary starting from 25,000 per annum.
• Permanent role in a reputable company
• Opportunity to work in Lancing, a convenient and accessible location.
• Supportive company culture with a focus on professional growth.

If you are excited about the opportunity to join a team committed to excellence, apply today to become the next Customer Service Specialist!

The Customer Service Specialist will support clients by providing exceptional service and resolving queries efficiently. This role is based in Lancing and requires a proactive approach to ensure customer satisfaction.

Client Details

This small-sized organisation offers specialised products and services to its clients. They are known for their professional approach and commitment to quality, fostering a collaborative and focused work environment.

Description

• Respond to customer inquiries via phone, email, and other communication channels.
• Process orders and ensure accurate data entry into the system.
• Collaborate with internal departments to resolve customer issues promptly.
• Provide product and service information to clients.
• Monitor customer accounts and follow up on outstanding queries.
• Maintain accurate and up-to-date records of customer interactions.
• Identify opportunities to improve customer service processes.
• Support the team with additional administrative tasks as required.

Profile

A successful Customer Service Specialist should have:

• Previous experience in a customer service or client-facing role.
• Excellent communication and interpersonal skills.
• A proactive and problem-solving mindset.
• Strong organisational skills and attention to detail.
• Familiarity with CRM systems or similar software is advantageous.

Job Offer

• 25,000 per annum.
• Permanent role with opportunities for career development.
• Generous holiday allowance and workplace benefits.
• Supportive and professional work environment in Lancing.

If you are ready to take on this rewarding role, apply now to become a valued Customer Service Specialist.

A fast-paced, customer-centric technology business is seeking a Customer Service Manager (CSM) to lead its Customer Support & Service Desk operations . The role involves managing a large team (40+ people) across customer care and technical support, ensuring service excellence, rapid resolution, and team development.

You'll be accountable for delivering exceptional customer experience, meeting service levels, and fostering a high-performing, collaborative team environment. The successful candidate will be a hands-on leader, passionate about team development, particularly in coaching and mentoring younger or early-career team members .

• Lead and manage a support operation of 40+ people, across multiple support functions.
• Oversee daily service desk performance, ticket triage, escalations, and SLA adherence.
• Coach and develop junior staff and early-career professionals to build capability and confidence.
• Support Team Leaders in performance management, quality auditing, and 1-2-1 coaching.
• Act as escalation point for major incidents and customer complaints.
• Own and report on team KPIs and service metrics to the Senior Management Team.
• Maintain ISO/GDPR compliance, CRM accuracy, and internal process adherence.
• Champion continuous improvement and service innovation across people, processes, and tools.

• Strong experience managing a large , multi-functional customer support team (40+).
• Proven leadership in a service desk or technical support environment.
• Passion for developing people - especially mentoring younger team members.
• Skilled in SLA/KPI management, reporting, and quality assurance.
• Exceptional communication, organisation, and problem-solving abilities.
• Knowledge of telecoms, broadband or tech support is beneficial.
• Experience working within ISO and GDPR-compliant environments.

ACS are recruiting for a Customer Service Manager. If you feel that you have the skills and experience required in this advertisement to be a Customer Service Manager submit your CV including an outline of your experience as a Customer Service Manager. It is always a good idea to include a covering letter outlining your experience as a Customer Service Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Service Manager role you desire.

• Customer Service Advisor
• Executive Administrator
• Office Assistant
• Receptionist
• Sales Support
• Order Processor
• Team Assistant
• Office Coordinator

• Great communication & organisational skills
• Confident using Microsoft Office & general IT systems
• A positive, proactive, and flexible attitude
• Previous experience within customer service, administration or office support

Customer Service Advisor

23,985, Haywards Heath, Monday - Friday, 9am - 5pm, 6-month fixed term contract, up to 28 days annual leave, Pension.

The Role

We are seeking a confident and customer-focused individual to join a busy Customer Experience department as a Customer Agent. You will be part of a client-focused hub supporting global media companies. This is a varied role involving inbound and outbound contact across multiple channels including email, live chat and social media.

Key responsibilities include:

• Handling customer queries and complaints across voice, email and social platforms
• Accurately processing orders and payments in line with client requirements
• Switching between inbound and outbound tasks as needed
• Meeting productivity and quality targets
• Maintaining strong product and system knowledge
• Supporting customer retention and cross-selling

Requirements

The ideal candidate will have excellent communication skills, strong IT literacy and a proactive, team-oriented approach. A good general education is desirable, including GCSE Grade C or above in English and Maths. Previous experience in customer service or office environments is highly desirable.

This role could suit someone who has worked as a Customer Service Advisor, Contact Centre Agent, or Client Support Representative.

Company Information

You will be joining a long-established and highly successful company committed to staff development. The company values positivity, trust and togetherness, and fosters a collaborative and respectful working environment.

Package

23,985

Pension scheme

6-month fixed term contract

Full training provided

10-minute walk from Haywards Heath train station

Travail Employment Group is acting as an Employment Business in relation to this vacancy.

The Customer Service Administrator will provide exceptional support to the customer service team and requires strong organisational skills and attention to detail to ensure smooth operations.

Client Details

Based in Lancing, this role is for an organisation in the manufacturing and production industry.

Description

As a Customer Service Administrator your responsibilities will include:

• Process customer orders and ensure accurate data entry into the system.
• Respond to customer inquiries via email and phone in a professional manner.
• Coordinate with internal departments to resolve customer issues efficiently.
• Maintain and update customer records in the database.
• Support the team with administrative tasks as needed.
• Monitor and track order statuses, keeping customers informed throughout the process.
• Prepare and generate reports for the customer service department.
• Assist with general office duties to support the overall workflow.

Profile

A successful Customer Service Administrator should have:

• Previous experience in an administrative or customer service role.
• Strong communication and organisational skills.
• Proficiency with Microsoft Office, particularly Excel and Word.
• An ability to manage multiple tasks and prioritise effectively.
• A keen eye for detail and a proactive approach to problem-solving.

Job Offer

• Hourly pay of approximately 12.50 - 14.50 per hour
• Temporary role with potential to go permanent
• Opportunity to work in a small-sized company with a supportive environment.

The Customer Service Assistant is responsible for accurately creating and maintaining customer sales orders within the IQ system. They also provide timely updates to customers, respond to enquiries, and help resolve issues related to deliveries and returns.

The main goal of this role is to ensure customer orders are fulfilled correctly and delivered on time.

Customer Service Assistant responsibilities:

• Enter customer orders into the system, ensuring accuracy and compliance with procedure.
• Assign stock to ordersbased on specific requirements.
• Monitor and manage ordersthat are unallocated or on hold, resolving issues as needed.
• Process customer returnsby creating credit notes and replacement orders.
• Respond to customer enquirieswith updates on order progress, complete customer order books via spreadsheets or portals, and generate internal versions as agreed.
• Coordinate with Procurement, Goods Inwards, and Despatch teamsto ensure timely receipt of deliveries and dispatch of customer orders taking full ownership of resolving customer issues.
• Track and report Key Performance Indicators (KPIs)to support continuous improvement efforts.
• Review Master Ordersto ensure they are being used correctly and that Sales Coordinators engage with customers when needed.

Skills & experience required:

• Demonstrates strong attention to detail and takes initiative to complete tasks independently.
• Builds positive relationships with customers, even in challenging situations, through effective communication and empathy.
• Listens actively and advocates for customer needs
• Manages time well and prioritizes tasks effectively to support team goals.
• Confidently uses company systems and customer portals to access and manage information.
• Skilled in creating and working with documents and spreadsheets.
• Maintains high standards of accuracy, consistency, and completeness in all administrative work.
• Efficiently handles large workloads with ease and professionalism.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.

Job Title: Customer Service Coordinator

Working Pattern: Full Time Monday to Friday 9am - 5:30pm

Salary: 25k

Location: Burgess Hill - Car driver ideally required

Start Date: Candidates must be available to start ASAP

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where your communication skills can shine? If so, we have the perfect opportunity for you!

Key Responsibilities :

• Responding to Enquiries: Quickly and professionally address customer inquiries, providing accurate information and solutions.
• Order Processing: Handle customer orders with precision, following company procedures to ensure accuracy and efficiency.
• Client Communication: Maintain regular contact with clients, offering updates and support throughout their journey with us.
• Internal Coordination: Work closely with internal teams to align production schedules with customer expectations, ensuring smooth operations.
• Post-Delivery Follow-Up: Gather feedback after deliveries to ensure our clients are satisfied and ready to share their positive experiences.
• Record Keeping: Keep detailed records of all client interactions to maintain high service standards and facilitate future communication.
• Online Support: Assist with online order handling and general service queries, enhancing the overall customer experience.

What We're Looking For :

• Strong communication and interpersonal skills.
• Attention to detail and the ability to process orders accurately.
• A proactive approach to problem-solving and client engagement.
• Experience in customer service administration.
• A team player mentality with the ability to collaborate effectively across departments.
• Proficiency in using customer service software and tools.

Next Steps:

• Apply today, the client is looking for someone to interview immediately and start asap!
• Please apply today with your up to date CV and contact details
• If you have trouble uploading your CV, please email it to (url removed) and put the job title as the subject

Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team:

• Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after
• Eye care vouchers and money towards glasses should you require them for VDU purposes
• We can search for permanent work whilst you're in assignments and offer expert interview support and advice
• Weekly pay
• Pension scheme option (with employer contributions)
• 28 days paid annual leave (Based on a weekly accrual)

By registering with Office Angels you will benefit from the support of a dedicated and experienced recruitment consultant, have access to various interviewing techniques, regular updates of the local employment market and consistent feedback on all applications. This service is offered right through to the day you start your new role and beyond.

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 72 hours of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed).

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.