1,687 Application jobs in the United Kingdom

Application Support Technician

• Location: Cambridge / Hybrid (at least 2 days a week in the office ) 
li>Contract:  Fixed Term (12 Month Contract), Full Time 35 Hours Per Week li>Closing Date:  27 July 2025

Are you passionate about solving technical challenges while delivering exceptional customer service? If so, we'd love to hear from you.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.  

We are currently looking for an Application Support Technician to join our Cambridge English Qualifications (CEQ) Support team. You'll be at the heart of our mission to ensure seamless digital experiences for over half a million test takers each month. This role is pivotal in maintaining the integrity and performance of our bespoke Cambridge English software systems. As the go-to expert for technical support, you'll be bridging the gap between our customers and internal teams, and contributing to the development and testing of new systems that shape the future of global education.

About the role

You will be responsible for providing world-class support to customers all over the world using our systems and websites. You will also write knowledge base articles, user guides and FAQs for our systems, take part in user acceptance testing and develop and deliver training sessions.

Additionally:

You'll provide customer-focused technical support across a range of Cambridge software platforms, ensuring minimal disruption to the examination lifecycle.
• Your day-to-day will involve analysing support trends, identifying opportunities for product enhancements, and representing the customer voice in development projects.
• You'll lead User Acceptance Testing (UAT) for new systems, deliver training sessions internationally, and create high-quality support materials including manuals, FAQs, and interactive demos.
   

Collaboration is key—you'll work closely with the Customer Service team, IT, and third-party providers, keeping stakeholders informed and ensuring that our systems run smoothly. Your insights will help shape decisions that improve customer experience and reduce service costs.

Application Support Technician

About you

You will possess outstanding customer service and problem-solving skills, with the confidence to stay composed under pressure and the ability to explain technical issues in clear, accessible language. You will be adept at prioritising tasks, keeping customers informed, and providing reassurance when challenges arise.  You will bring a proactive mindset and a deep understanding of exam delivery systems, APIs, integrations, and network protocols.

Experience with Windows is essential, and familiarity with Linux/MacOS or programming languages such as JavaScript or Python is beneficial. Prior experience in technical support is advantageous, and you should thrive in a high-pressure, team-oriented environment. A minimum of A-level education (or equivalent) is required, along with exceptional written and verbal communication abilities.

In addition, you will bring:

• A methodical approach, the capacity to make confident decisions independently, and a track record of delivering excellent service in multicultural settings.
• Commitment to taking ownership and driving high standards in every customer interaction.
   

Rewards and benefits  

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes
   

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
 

Ready to pursue potential? Apply now.    

We review applications on an ongoing basis, with a closing date for all applications being the 27th July 2025.  Those who are initially shortlisted will be invited to participate in a short screening call. If you are shortlisted further, you will be invited to attend an in-person interview (inc. a role related task administered on the day)  at our Cambridge offices, from week commencing 4th August.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.  

Please note, Cambridge University Press & Assessment is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/or salary requirements. 
 

 Application Support Technician

Why join us   

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.   

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.   

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.  

We are currently working in partnership with a reputable and growing software company, who are a global leader in Clinical Intelligence solutions. With over 25 years of success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance.

In this highly rewarding role, the Technical Support Analyst will be the first point of contact for healthcare professionals, solving interesting and challenging issues and identifying the necessary activity required to complete each client’s implementation, ensuring that products are used within their full capabilities.    

Key responsibilities:

• Take incoming support calls from customers and provide assistance as required.
li>Monitor incoming support tickets and ensure response within the agreed SLAs.
• Analyse customer issues, diagnose and resolve where possible.
• Escalate the issue for assistance from the development team if required.
• Maintain and track and close support issues on Jira.
• Install and customise applications for new customers.
• Run training sessions for new users.
• Test bug fixes released by the development team before delivery to the customer.

The successful candidate will hold a technical degree, along with strong application support experience and experience with SQL, Windows, databases and remote access tools. They will have previously worked in a technical support environment, ideally 2nd line and be familiar with service desk ticketing tools, such as JIRA or similar. They must be clear and confident communicators, with excellent analytical and problems solving skills.

Please Note: Candidates must live within a 45-minute commute of Gerrards Cross, our client is not considering relocators at this time. The role is office based in a remote location, so candidates MUST be licensed drivers with a car. Parking is available.

This is a fantastic opportunity to join a friendly, collaborative and open-minded team, who are happy to share their knowledge with you and help you to grow. The role comes with excellent career development opportunities and a chance to contribute to solving real-world problems and make a difference.

An Application Support Developer is now sought by a leading Birmingham based Organisation. Working within a dynamic application support function, you will join a peer group of talented and experienced application support professionals.
This Application Support Developer is initially a fixed term role for 18 months and offers hybrid working with one day a week in Birmingham expected.

You will be involved in application support, system implementations and integrations. As an experienced Application Developer, you must have proven programming skills and an understanding of systems integration would be beneficial.

Essential experience

• Commercial application support experience
• Exceptional interpersonal skills
• A knowledge of ITIL
• Problem, Change and Incident management
• Application testing lifecycl
• Proven technical / development skills:

- Linux, Python and XML
- Perl or similar scripting language
- JavaScript -any flavour

As the successful Application Support Developer, you will be offered a starting salary of 50,000 - 55,000 basic plus and excellent pension and 33+ days annual leave. Hybrid working is offered for this role but a presence on site is expected.

We are currently working in partnership with a reputable and growing software company, who are a global leader in Clinical Intelligence solutions. With over 25 years of success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance.

In this highly rewarding role, the Technical Support Analyst will be the first point of contact for healthcare professionals, solving interesting and challenging issues and identifying the necessary activity required to complete each client’s implementation, ensuring that products are used within their full capabilities.    

Key responsibilities:

• Take incoming support calls from customers and provide assistance as required.
li>Monitor incoming support tickets and ensure response within the agreed SLAs.
• Analyse customer issues, diagnose and resolve where possible.
• Escalate the issue for assistance from the development team if required.
• Maintain and track and close support issues on Jira.
• Install and customise applications for new customers.
• Run training sessions for new users.
• Test bug fixes released by the development team before delivery to the customer.

The successful candidate will hold a technical degree, along with strong application support experience and experience with SQL, Windows, databases and remote access tools. They will have previously worked in a technical support environment, ideally 2nd line and be familiar with service desk ticketing tools, such as JIRA or similar. They must be clear and confident communicators, with excellent analytical and problems solving skills.

Please Note: Candidates must live within a 45-minute commute of Gerrards Cross, our client is not considering relocators at this time. The role is office based in a remote location, so candidates MUST be licensed drivers with a car. Parking is available.

This is a fantastic opportunity to join a friendly, collaborative and open-minded team, who are happy to share their knowledge with you and help you to grow. The role comes with excellent career development opportunities and a chance to contribute to solving real-world problems and make a difference.

Application Support Technician

• Location: Cambridge / Hybrid (at least 2 days a week in the office ) 
li>Contract:  Fixed Term (12 Month Contract), Full Time 35 Hours Per Week li>Closing Date:  27 July 2025

Are you passionate about solving technical challenges while delivering exceptional customer service? If so, we'd love to hear from you.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.  

We are currently looking for an Application Support Technician to join our Cambridge English Qualifications (CEQ) Support team. You'll be at the heart of our mission to ensure seamless digital experiences for over half a million test takers each month. This role is pivotal in maintaining the integrity and performance of our bespoke Cambridge English software systems. As the go-to expert for technical support, you'll be bridging the gap between our customers and internal teams, and contributing to the development and testing of new systems that shape the future of global education.

About the role

You will be responsible for providing world-class support to customers all over the world using our systems and websites. You will also write knowledge base articles, user guides and FAQs for our systems, take part in user acceptance testing and develop and deliver training sessions.

Additionally:

You'll provide customer-focused technical support across a range of Cambridge software platforms, ensuring minimal disruption to the examination lifecycle.
• Your day-to-day will involve analysing support trends, identifying opportunities for product enhancements, and representing the customer voice in development projects.
• You'll lead User Acceptance Testing (UAT) for new systems, deliver training sessions internationally, and create high-quality support materials including manuals, FAQs, and interactive demos.
   

Collaboration is key—you'll work closely with the Customer Service team, IT, and third-party providers, keeping stakeholders informed and ensuring that our systems run smoothly. Your insights will help shape decisions that improve customer experience and reduce service costs.

Application Support Technician

About you

You will possess outstanding customer service and problem-solving skills, with the confidence to stay composed under pressure and the ability to explain technical issues in clear, accessible language. You will be adept at prioritising tasks, keeping customers informed, and providing reassurance when challenges arise.  You will bring a proactive mindset and a deep understanding of exam delivery systems, APIs, integrations, and network protocols.

Experience with Windows is essential, and familiarity with Linux/MacOS or programming languages such as JavaScript or Python is beneficial. Prior experience in technical support is advantageous, and you should thrive in a high-pressure, team-oriented environment. A minimum of A-level education (or equivalent) is required, along with exceptional written and verbal communication abilities.

In addition, you will bring:

• A methodical approach, the capacity to make confident decisions independently, and a track record of delivering excellent service in multicultural settings.
• Commitment to taking ownership and driving high standards in every customer interaction.
   

Rewards and benefits  

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes
   

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
 

Ready to pursue potential? Apply now.    

We review applications on an ongoing basis, with a closing date for all applications being the 27th July 2025.  Those who are initially shortlisted will be invited to participate in a short screening call. If you are shortlisted further, you will be invited to attend an in-person interview (inc. a role related task administered on the day)  at our Cambridge offices, from week commencing 4th August.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.  

Please note, Cambridge University Press & Assessment is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/or salary requirements. 
 

 Application Support Technician

Why join us   

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.   

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.   

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.  

**Description**
Application Support Analyst
**Location:** Farnborough
Due to continued growth, we have a requirement for Application Support Analysts to join our 24x7 support team.The shift pattern for these roles will be 4 days on and 4 days off covering both day and night shifts (shift uplift on salary will be paid).
**The Role**
The Application Support Analyst will be based out of our Farnborough offices to provide 24x7 support to bespoke applications. You will be expected to provide an excellent customer experience when supporting newly developed bespoke applications, utilising bespoke management tools to provide first / second line support.
Strategic:
+ Support the Shift Supervisor in the provision of application support and maintenance services;
+ Support and maintain customer relationships as part of an application support team;
+ Contribute to ensuring the skills within the application support team are kept relevant to changing technologies of which customers take advantage of throughout their service term;
+ Work closely with Line Manager to identify personal development opportunities as part of the Leidos Individual Development Plan (IDP) process;
+ Work closely with Line manager to identify and fulfil annual goals as part of Leidos annual performance review process.
Operational:
+ Liaise with customers to resolve application support issues;
+ Work with newly built applications on new technology stacks;
+ Create and maintain detailed service support documentation relevant to the customer applications where required;
+ Provide level 1 support for a bespoke customer application
+ Be responsible for critical applications and take Ownership of Incidents and Service Requests raised by the customer;
+ As part of the support team, work within defined SLA's ensuring customer SLA's are aligned to and avoiding SLA breaches;
+ Proactively work closely with other support and development teams within Leidos;
+ Identification of continual service improvement initiatives as part of application support team;
**What Does Leidos Need From Me?**
+ Understanding of ITIL processes and their importance in a support environment with specific consideration to incident, problem, change and release management;
+ Excellent communication skills (oral and written), including the ability to listen effectively;
+ Ability to translate technical issues into user friendly language;
+ Exposure to Incident Management toolsets such as Service Now or Remedy would be beneficial;
+ An excellent team player;
+ Quick learner;
+ Strong self-awareness, and a capacity to reflect on own practice and to learn from mistakes;
It would be great if you had experience in the following;
+ Working knowledge of Linux / Unix
+ Understanding and working knowledge of cloud based technologies
+ Experience of working with application monitoring and management tools
+ Experience of Windows AD and account management
+ Experience in application support for a large, complex and highly available IT system
**Clearance Requirements:** Due to the nature of this role Security Clearance will be required so you must hold or have the ability to achieve Security Clearance.
**What we do for you:**
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
- Contributory Pension Scheme
- Private Medical Insurance
- 33 days Annual Leave (including public and privilege holidays)
- Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
- Dynamic Working ( to Diversity:**
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
**Who We Are:**
Leidos UK & EUROPE ( - we work to make the worldsafer,healthier, andmore efficient through technology, engineering andscience.
**Leidos** is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.
**What Makes Us Different:**
**Purpose:** you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can **_inspire_** change.
**Collaboration:** having **_flexibility_** to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.
**People:** Leidos **_empowers_** people from every background to be themselves and gives you the tools to learn new skills by **_enabling growth_** **_whilst developing_** . We believe that extraordinary people need opportunities to grow, to **_be inspired_** and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range £27,800.00 - £38,422.50
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#Featuredjob
REQNUMBER: R-00159548
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

INTL Application Support - ID09WW
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
Support and enhance key business applications for Hartford's International operations, including underwriting, claims, and back-office systems. Collaborate with internal teams and vendors to maintain , improve, and implement IT solutions, while contributing to system rollouts, documentation, and user training.
Job Responsibilities
+ Provide day to day support for user queries and problems relating to Subscribe , Exact Advantage and associated downstream applications and reporting suites.
+ Coordinate and implement enhancements , releases , and support rollout activities.
+ Investigat e system errors and liais e with development team s to ensure errors are c orrect ed and test bugs found in custom built s olutions .
+ Liais e and coordinat e with 3rd party support teams to ensure problems are investigated and rectified in a timely manner .
+ Defines support activities and metrics within SLAs and KPIs.
+ Comprehensive documentation of application environments, dataflows , and support processes .
+ Adherence to Hartford and SOX standards. Involvement in periodic audits of IT processes by internal and external auditors .
Qualifications & Capabilities
Technical:
+ Good knowledge and experience of Applications Support principals and issue investigation.
+ Good understanding and experience of SQL database management systems , SSIS, SSRS and T-SQL.
+ Good Technical Writing Skills.
+ Working knowledge of industry best practices, ITIL (incident, problem, change, release).
+ Basic knowledge of software development lifecycle (safe agile) processes.
+ Knowledge and understanding of general infrastructure components.
+ Experience of off-the-shelf insurance applicat ions such as: Subscribe and Exact Advantage - desirable.
+ Experience of other insurance applications such as Claims Management Lifecycle ( DOCOsoft ) , document workflow ( ImageRight ) , Tyche and data quality ( DQ Pro ) - desirable.
+ Working knowledge of Windows 1 1 , Windows Server - desirable.
+ Good Experience of web server technology and application lifecycle e.g. IIS - desirable.
+ Knowledge and understanding of Lloyd's insurance market or other insurance background - highly desirable.
+ Experience of supporting Lloyds Syndicate Policy Administration, Exposure Management and Policy aggregation Platforms - highly desirable.
Personal:
+ Strong customer service ethic
+ Strong analytical and logical problem-solving skills
+ Ability to learn and understand new products quickly
+ Ability to prioritise and organise workload, handl ing varying priorities by set ting expectations appropriately
+ Clear commu nicator both written and verbal
+ Ability to develop and sustain relationships with internal and external customers
+ Ability to apply a p ragmatic and collaborative approach when required
+ Proactive with suggestions for improvements; thinks laterally; receptive to new ideas
+ Demonstrates ownership and responsibility
+ Personable and proactive approach to supporting business users
Experience
+ Relevant experience in the insurance i ndustry , preferably London Market.
+ Relevant experience of Subscribe and Exact Advantage or similar policy administration and aggregation systems.
+ Relevant experience of application support responsibilities.
About Us ( | Our Culture ( | What It's Like to Work Here ( day, a day to do right.
Showing up for people isn't just what we do. It's who we are - and have been for more than 200 years. We're devoted to finding innovative ways to serve our customers, communities and employees-continually asking ourselves what more we can do.
Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable?
That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined.
And while how we contribute looks different for each of us, it's these values that drive all of us to do more and to do better every day.
About Us ( Culture
What It's Like to Work Here ( & Benefits
Legal Notice ( StatementProducer Compensation ( Policy ( Privacy Policy
Your California Privacy Choices ( Privacy Policy
Canadian Privacy Policy ( Areas of LA County, CA (Applicant Information)
MA Applicant Notice (

As an Application Support Engineer / Field Service Engineer, you will join our UK Lifecycle Services group supporting customers through a blend of upgrades, application deployments and maintenance activities on their DeltaV DCS/SIS.
You will primarily engage our Process Systems and Solutions (PSS) customers within the UK including our offshore installations, to build relationships and become their trusted adviser.
We deploy a wide variety of products from the DeltaV portfolio, with a significant Cybersecurity focus - this includes but is not limited to Backup & Recovery, Patch Management, Predictive Maintenance, Endpoint Security, Application Whitelisting, and DeltaV Mobile. You will complete certification paths for the products required to support our customers so that you can deploy and maintain them.
We also support customers with maintenance and incident resolution activities, and you'll be part of the on-call team which is rostered to provide 24/7 emergency response to several UK customers.
These activities will require you to regularly travel to customer sites (average approximately 60% to 70% of your time).
**In this role, your responsibilities will be:**
Project Execution: be responsible for design, installation, and commissioning of Project deliverables.
Customer Support: assist customers in the resolution of Emerson product service and application issues, where necessary initiate and coordinate support from the Emerson Global Support Centre.
+ Sales Support: assist with proposal estimates and definitions, site surveys, support the demonstration of Emerson products to potential customers and to provide guidance in product application and after sales service. Proactively identify service and product opportunities and assist in their pursuit.
+ Field Service: assist with LTSA contract activities, including maintenance, DeltaV system administration, system health checks, etc. and be available to join the On Call rota to provide 24/7 customer emergency response.
+ Working Environment: be flexible to work throughout the UK, offshore or abroad and occasionally work unsociable hours including weekends to support customers.
+ Safety Systems: carry out maintenance and repair work on DeltaV Safety Instrumented Systems (SIS).
+ Training & Certification: Complete mandatory training plus services and product certifications as required to support our customer's systems.
**Who You Are:**
If you are a proactive analytical Support Engineer with control systems knowledge, with a customer-focussed approach, this is a brilliant opportunity for you to work for an industry-leading global leader!
**For This Role, You will Need:**
+ Systems Knowledge: have an excellent working knowledge of computer, network and control system architectures, including Virtualization.
+ Product Knowledge: have an excellent working knowledge of DeltaV including the Windows platform on which it is deployed and its associated products such as Backup and Recovery, Patch Management, etc.
+ Experience in computer, network, and control system architectures, including Virtualization.
+ Experience of installing Windows OS and applications/programs.
+ Knowledge of products within the DeltaV portfolio, or equivalents in another DCS
+ Experience in authoring and reviewing project documentation.
+ Self-motivated, proactive, and able to manage own time, with excellent communication skills, comfortable interacting with customers.
+ Some knowledge of control system configuration and graphic modifications.
+ Some knowledge of third-party interfaces, e.g., OPC, Modbus, Profibus.
**Preferred Qualifications that Set You Apart:**
+ Experience of working on site.
**Our Culture & Commitment to You**
At Emerson, we prioritise a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognise the importance of employee wellbeing. We prioritise providing competitive benefit plans to meet yours and your family's physical, mental, financial, and social needs. We provide wellbeing benefits, healthcare plans and eyecare, benefits centred around professional development, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid family leave (maternal, adoption and paternal) and holiday leave.where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We're emphasizing a culture of togetherness - one that builds community, prioritizes collaboration and continuous improvement.
The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values ( and about Diversity, Equity, & Inclusion at Emerson ( .
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.
_#LI -Onsite_
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** : 25020273
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

As an Application Support Engineer / Field Service Engineer, you will join our UK Lifecycle Services group supporting customers through a blend of upgrades, application deployments and maintenance activities on their DeltaV DCS/SIS.
You will primarily engage our Process Systems and Solutions (PSS) customers within the UK including our offshore installations, to build relationships and become their trusted adviser.
We deploy a wide variety of products from the DeltaV portfolio, with a significant Cybersecurity focus - this includes but is not limited to Backup & Recovery, Patch Management, Predictive Maintenance, Endpoint Security, Application Whitelisting, and DeltaV Mobile. You will complete certification paths for the products required to support our customers so that you can deploy and maintain them.
We also support customers with maintenance and incident resolution activities, and you'll be part of the on-call team which is rostered to provide 24/7 emergency response to several UK customers.
These activities will require you to regularly travel to customer sites (average approximately 60% to 70% of your time).
**In this role, your responsibilities will be:**
Project Execution: be responsible for design, installation, and commissioning of Project deliverables.
Customer Support: assist customers in the resolution of Emerson product service and application issues, where necessary initiate and coordinate support from the Emerson Global Support Centre.
+ Sales Support: assist with proposal estimates and definitions, site surveys, support the demonstration of Emerson products to potential customers and to provide guidance in product application and after sales service. Proactively identify service and product opportunities and assist in their pursuit.
+ Field Service: assist with LTSA contract activities, including maintenance, DeltaV system administration, system health checks, etc. and be available to join the On Call rota to provide 24/7 customer emergency response.
+ Working Environment: be flexible to work throughout the UK, offshore or abroad and occasionally work unsociable hours including weekends to support customers.
+ Safety Systems: carry out maintenance and repair work on DeltaV Safety Instrumented Systems (SIS).
+ Training & Certification: Complete mandatory training plus services and product certifications as required to support our customer's systems.
**Who You Are:**
If you are a proactive analytical Support Engineer with control systems knowledge, with a customer-focussed approach, this is a brilliant opportunity for you to work for an industry-leading global leader!
**For This Role, You will Need:**
+ Systems Knowledge: have an excellent working knowledge of computer, network and control system architectures, including Virtualization.
+ Product Knowledge: have an excellent working knowledge of DeltaV including the Windows platform on which it is deployed and its associated products such as Backup and Recovery, Patch Management, etc.
+ Experience in computer, network, and control system architectures, including Virtualization.
+ Experience of installing Windows OS and applications/programs.
+ Knowledge of products within the DeltaV portfolio, or equivalents in another DCS
+ Experience in authoring and reviewing project documentation.
+ Self-motivated, proactive, and able to manage own time, with excellent communication skills, comfortable interacting with customers.
+ Some knowledge of control system configuration and graphic modifications.
+ Some knowledge of third-party interfaces, e.g., OPC, Modbus, Profibus.
**Preferred Qualifications that Set You Apart:**
+ Experience of working on site.
**Our Culture & Commitment to You**
At Emerson, we prioritise a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognise the importance of employee wellbeing. We prioritise providing competitive benefit plans to meet yours and your family's physical, mental, financial, and social needs. We provide wellbeing benefits, healthcare plans and eyecare, benefits centred around professional development, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid family leave (maternal, adoption and paternal) and holiday leave.where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We're emphasizing a culture of togetherness - one that builds community, prioritizes collaboration and continuous improvement.
The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values ( and about Diversity, Equity, & Inclusion at Emerson ( .
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.
_#LI -Onsite_
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
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**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** : 25020273
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.