71 Ar Specialist jobs in the United Kingdom

Working within Ecotricity’s Debt Management Department, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes. We have the challenging task of balancing the needs of our customers with our needs as a business, all within a regulatory framework shaped by quality, compliance, and a drive for exceptional customer service.

We aim to support our customers struggling with their energy bills back to financial health by being patient, kind and fair. We try and resolve all manner of complex queries, providing opportunities within the team to take on greater ownership.

There’s a lot to learn in this role in a fast-paced and dynamic environment. Every day we will come across problems we’ve not seen before and will have to look for creative and practical solutions. This role helps to build knowledge and encourages development.

The team is open six days a week from 8:30am - 6.00pm, therefore Saturday work is required on a rota basis. For this role, you'll need to be based within a reasonable distance and able to travel to our office in Stroud, Gloucestershire in line with the agreed hybrid working rota .

In addition to the core responsibilities, you may be responsible for undertaking other project-based work as the need arises from across Ecotricity group – all aimed at delivering a high and consistent quality of service to Ecotricity customers.

Core responsibilities

• Engage with customers in financial difficulty, communicating with passion across inbound and outbound calls, email and app contact.
• Take payments and negotiate affordable repayment options with customers and their representatives to get the best possible outcome for the customer and the Company.
• Quickly understand the root cause of customer contact, taking ownership for solving queries (which can be both sensitive and complex in nature) first time by working with other departments.
• Process, cleanse and format data and update systems and records accurately, including external industry bodies.
• Adhere to industry compliance and regulations such as the Data Protection Act, Vulnerability Commitment, etc.
• Take ownership for the personal and team success by effectively managing your time.
• Identify and implement continuous improvements in ways of working within the team and customer service experience.
• Take accountability for your own development using the development tools and support provided.
• Coach your teammates or colleagues from other departments in areas where you have a deeper level of debt knowledge helping to enhance the overall knowledge across the team and the Company.
• Complete any other ad-hoc duties as requested by Manager or Head of Department.

Essential skills

• Experienced in delivering excellent customer service within a call centre environment.
• Previous customer facing roles with excellent and professional telephone skills (collections experience desirable but not essential).
• Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages).
• High level of resilience and positivity managing change in an ever-evolving energy market whilst providing support and reassuring advice to our customers who are facing unprecedented economic challenges.
• Enjoys working with others, building rapport with customers and colleagues but also thrives independently.
• Able to listen, speak and write confidently and with great attention to detail.
• Takes ownership of complex issues, can work with customers or colleagues to find solutions and deliver them in a friendly and timely manner.

What's in it for you.

• Healthcare plan, life assurance and generous pension contribution
• Volunteering Day
• Hybrid Working
• Various company discounts (including shops, gyms, days out and events)
• Holiday of 25 days (plus bank holidays) & ability to buy/sell days
• Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Collections Specialist - (fully remote) Must be based in Kent

Salary: 26,400 - 28,000

6 month contract with a high chance of being extended

We are recruiting for an experienced and highly organised Collections Specialist to join our client's finance team. This role is fully remote, but applicants must be based in Kent to allow for occasional in-person meetings or training. The successful candidate will have a strong background in income processing, excellent attention to detail, and must be proficient in Oracle financial systems.

Key Responsibilities:

• Be the first point of contact for income-related queries
• Accurately receipt, bank, and allocate income in accordance with financial procedures and deadlines
• Reconcile accounts
• Process and maintain financial records
• Oversee the administration of the Direct Debit process
• Assist in resolving complex income issues and escalate where necessary
• Provide clear and informed financial guidance to internal and external contacts

Key requirements:

• Strong experience in income processing or financial collections
• Excellent customer service and communication skills, both written and verbal
• Proficiency in Oracle
• High level of accuracy, numeracy, and analytical ability
• Ability to work independently and as part of a remote team
• Confident managing sensitive information and customer enquiries
• Strong IT skills including Microsoft Excel and Outlook

Requirements:

• Must be based in Kent

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Collections Specialist - (fully remote) Must be based in Kent

Salary: 26,400 - 28,000

6 month contract with a high chance of being extended

We are recruiting for an experienced and highly organised Collections Specialist to join our client's finance team. This role is fully remote, but applicants must be based in Kent to allow for occasional in-person meetings or training. The successful candidate will have a strong background in income processing, excellent attention to detail, and must be proficient in Oracle financial systems.

Key Responsibilities:

• Be the first point of contact for income-related queries
• Accurately receipt, bank, and allocate income in accordance with financial procedures and deadlines
• Reconcile accounts
• Process and maintain financial records
• Oversee the administration of the Direct Debit process
• Assist in resolving complex income issues and escalate where necessary
• Provide clear and informed financial guidance to internal and external contacts

Key requirements:

• Strong experience in income processing or financial collections
• Excellent customer service and communication skills, both written and verbal
• Proficiency in Oracle
• High level of accuracy, numeracy, and analytical ability
• Ability to work independently and as part of a remote team
• Confident managing sensitive information and customer enquiries
• Strong IT skills including Microsoft Excel and Outlook

Requirements:

• Must be based in Kent

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

test

You will be working for a rapidly growing professional services business based in Manchester City Centre who are looking for an experienced Biller to join their team.

This is a full time permanent role with flexibility on start and finish times along with a hybrid working policy allowing you to work two days per week from home. Your key duties will include; raising bills at a high volume, mana.

WHJS1_UKTJ

What We’re All About at Kroo

Kroo has a big vision. To be the first bank that is both trusted and loved by its customers.

We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet.

Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.

How you'll contribute:

We’re searching for a resourceful and enthusiastic Collections Specialist, who will take a leading role in establishing the First Line Lending Operations function. We want to provide financial wellbeing for our customers and this role will be key to delivering that. Reporting will be directly to the Collections and Financial Wellbeing Team Manager.

The lending team at Kroo plays a key role in helping us to achieve our mission. You’ll have a chance to influence how we do things. If you’re ambitious, passionate about the consumer credit industry and eager to create something from scratch, then please apply.

The Kroo is growing and we’d love to hear from you if you’re interested in joining us on our journey!

Requirements

About You

While not essential, the following experience and qualifications are highly desirable in our ideal candidate for this position:

Here's what you'll be doing:

• Communicate directly with customers via in-app chat, email and telephone
• Support the implementation of arrears, forbearance/collections and vulnerability procedures; take ownership of the successful delivery
• Play a central role in the day-to-day management of loan lifecycle events
• Help shape the Lending Operations function and supporting the Head of Business Operations and Head of Lending
• Produce reports on key metrics
• Liaise with the underwriting and lending policy teams to improve overall strategy and risk appetite

Here's what we are looking for ideally:

• Strong knowledge of 1st line processes, including experience with arrears, collections and vulnerability procedures
• Good knowledge of consumer credit practices and relevant FCA regulation
• 2 years experience working with consumer credit products as minimum
• Positive attitude and willing to learn

• Have worked at a start-up before
• Have experience establishing lending operations in a fintech, bank or lending business

About Our Process:

We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is:

• People screen and quiz interview - 45 mins
• Technical interview challenge with the hiring manager - 1 hour (Optional - face to face interview in the London office or via google meet)
• Head of Division interview - 45 mins (Optional - face to face interview in the London office or via google meet)

Successful candidates after the technical stage will be invited to informally meet the team in person and see our fantastic offices. Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you.

Benefits

What we offer:

At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
• Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
• Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
• Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Central Manchester.
• Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
• Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
• Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
• Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel.
• You get full healthcare for you and your nuclear family via Vitality.

Hybrid Working:

At Kroo Bank, we have a hybrid/ flexible policy that gives both individuals and teams a lot of freedom when it comes to using the office space to boost productivity. Our Manchester office is a great resource when used effectively. So, candidates who can occasionally come to the office are a good fit for how we work right now. Keep in mind that this job involves working from 9 am to 5:30 pm, Monday to Friday, with a mix of remote and office work, so you won't need to be on-site all the time and regular commuting expenses to your designated office will not be reimbursed. We will move to a shift pattern as the collections team expands.

Diversity and Inclusion:

We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.

To all Recruitment Agencies:

At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes.

To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.

Jones Day is a global law firm with 40 offices in major centers of business and finance throughout the world. Covering 19 countries on five continents, our unique governance system fosters an unparalleled level of integration and contributes to our ranking as one of the best in the world in client service.

Jones Day seeks to employ the most qualified people, capable of delivering superior client service through professional excellence and teamwork, for every position in the Firm. We offer competitive compensation and benefits in a stimulating work environment.

Are you interested in the opportunity to work for a global leading law firm that will give you the experience and exposure you need to build your knowledge and skills as well as advance your career? If you are, then Jones Day may be the firm for you.

Summary of Duties and Responsibilities:

The Billing Specialist is responsible for all aspects of drafting and finalizing client bills. The Billing Specialist responsibilities include, but are not limited to, collaborating with Client Services Lawyers (CSL), legal support specialists, and others, to ensure timely billing and collection; monitor unbilled time; generate proformas; generate draft bills; confirm bills conform to billing arrangements; and perform manual calculations. The Billing Specialist also prepares write-up/write-down forms and obtain approvals; prepares bill reports, fee and disbursement summary, and prepares final bill; communicate with clients to resolve billing/collection issues; collaborates with CSLs on engagement letters; and maintain client billing folders.

Required Qualifications:

• Bachelor’s degree preferred.
• Minimum two (2) years of experience in legal or professional services billing.
• Elite or Aderant experience preferred.
• Advanced Excel skills.

ONLY RESUMES (C.V.s) IN .PDF FORMAT WILL BE ACCEPTED AND REVIEWED

Principals only - No search firms.

Job Title: enior Billing Specialist (Telecoms / IT)  

Location: Glasgow (Hybrid – 3 days in the office)  

Salary: £ 5,000 - £40,000 

Contract type: ermanent  

About the role 

We have a newly created role in a growing team for a Senior Billing Specialist, known internally as a Senior Billing Analyst.  

The purpose of this role is to ensure that our customers receive accurate invoices and reports within a timely manner. Our aim is to provide support across various departments in relation to customer invoices and reports and to ensure the information we provide is accurate and customer friendly. The role will ensure that we support the business’s purpose and values by working well as a team to achieve the best outcome for the organisation and for our customers. 
You will be responsible for building new tariffs, testing products and billing system functionality, helping the business understand changes and movements in billing. 

Please note that this is a Hybrid role with onsite requirement 3 days a week. You must be able to commute to the office and have your own transport.  

What you’ll do 

 
Billing integrity checks 
 

• Responsible for running test bills and rating reports to ensure accurate billing of new products and tariffs on 1st customer bill. 

• Liaising with suppliers and billing provider to ensure the smooth running of daily and monthly tasks. 

• Management of tickets within billing ticket queue 

• Housekeeping tasks to ensure complete preparation for the bill run. 

 
Billing Process 

• Play key role in end-to-end billing process, ensuring accuracy and timeliness. 
  o Investigate and resolve complex billing queries or discrepancies. 

• Collaboration with other departments to ensure billing completeness and accuracy. 

• Management of bill run process document and ensuring it is up to date and relevant. 

 
Reporting & Analysis 

• Create and manage the monthly billing report. 

• Analyse billing data to identify trends, risks and opportunities for process improvement. 

• Monthly network reporting. 

• Preparing and presenting analytical customer reports 

Project Work 

• Creating new & bespoke mobile tariffs 

• Assist in the introduction of new products and services to ensure that they are operationally supported ready for go-live date. 

Requirements

What we are looking for? 

Essential: 

 
• Proven experience in a billing or revenue operations role 
• At least 3 years of telecoms or IT billing experience 
• Strong Microsoft Excel skills including pivot tables and vlookups 
• Demonstrates understanding of call data records. 
• Outstanding attention to detail and accuracy. 
• Excellent communication ability 
• Teamwork skills 
• Experienced in using data analytical tools and building report based on user requirements 
• Organisational and time management skills 
• Ability to work independently and to deadlines. 
 
Desirable: 

 
• Good SQL querying skills 
• Experience with Power BI 

Benefits

Aro has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change. 

At Aro we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make Aro a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

• Company Pension Scheme and matching contributions
• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Your Birthday off, on us!
• Health Club and Wellbeing Scheme
• Aro Shares after 12 months employment
• Employee Assistance Programme
• Technical Training Academy and E-learning
• Hybrid working

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.