46,554 Banking jobs in the United Kingdom

Customer Service Advisor - Banking

£23500 - £25000 Annually Headway Recruitment

Posted 14 days ago

Job Viewed

Tap Again To Close

Job Description

contract
Customer Service Advisor - Banking - FTC until 31st March (with potential to go permanent)

Salary: £23,500 - £25,000 per annum
Location: Hybrid
 
We're recruiting Customer Service Advisor - Banking on behalf of a leading national financial services organisation. This is a fantastic opportunity to join a supportive team environment where you'll be helping customers every day, building your skills, and gaining valuable banking experience.
 
The Role
As a Customer Service Advisor - Banking, you'll play a key role in delivering excellent service to customers across a variety of channels including telephone, webchat, and written communication. You'll be the first point of contact, handling a wide range of queries and providing solutions with confidence, empathy, and professionalism.
 
Key responsibilities of the Banking Associate include:
  • Delivering brilliant customer service across phone, webchat, and email.
  • Supporting customers with queries on mortgage accounts, intermediary applications, and general banking services.
  • Handling administration tasks with accuracy and attention to detail.
  • Identifying opportunities to enhance customer experience by going the extra mile.
  • Building strong relationships with customers through clear communication and genuine care.
About You
 
We're looking for people who are passionate about helping others, quick to learn, and adaptable. Ideally, you'll bring:
  • Strong communication skills and the ability to build rapport with customers from all walks of life.
  • Experience within a call centre role.
  • Excellent listening skills with a professional and empathetic approach.
  • Good attention to detail and accuracy in your work.
  • Confidence with computer systems and tools such as Microsoft Teams.
  • A willingness to learn and grow within financial services.
Desirable but not essential:
  • Previous banking or financial services experience.
  • Knowledge or experience within mortgages.
Benefits
In addition to a competitive salary, you'll enjoy an excellent benefits package including:
  • Enhanced pension scheme
  • Private medical cover
  • Income protection
  • Discretionary bonus
  • 30 days holiday plus bank holidays (pro rata for FTC)
Ready to take the next step in your banking career? Apply today to secure your place with a respected national organisation and be part of a team where you can make a real difference to customers every day.
This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor - Banking

NE3 4PL Newcastle upon Tyne, North East CIIH Ltd T/A Headway Recruitment

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

contract
Customer Service Advisor - Banking - FTC until 31st March (with potential to go permanent)

Salary: £23,500 - £25,000 per annum
Location: Hybrid

We're recruiting Customer Service Advisor - Banking on behalf of a leading national financial services organisation. This is a fantastic opportunity to join a supportive team environment where you'll be helping customers every day, building your skills, .












WHJS1_UKTJ

This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW

PA10 Millikenpark, Scotland Teleperformance

Posted today

Job Viewed

Tap Again To Close

Job Description


CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. 

We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.

Here is all you need to know…

  • Start Date: October/November 2025 
  • Salary: £12.21 per hour
  • Job Type: Full Time – Permanent
  • Working Hours: 40 hours per week (including training)
  • Operational hours after training -  We require full flexibility between 08.00 - 22.00 Monday - Sunday
  • Training: 2 weeks based in Glasgow, City Park.
  • Training hours 09:00am – 18:00pm Monday – Friday 
  • Joining the team: First 3-months working on-site in Glasgow   then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.

Who we are looking for…

  • A professional, polite and courteous telephone manner
  • Ability to deliver excellent service with outgoing nature
  • Excellent verbal communication skills, with fluency in English essential
  • A good listener who can convey empathy, patience and understanding
  • Confident and proactive to deal with difficult situations and conversations
  • Confident in having customer conversations
  • High levels of accuracy and attention to detail
  • Confident in working independently
  • Confident in making complex decisions
  • Self-motivated and able to affectively problem solve
  • Interpersonal skills
  • Be driven to work towards achievable targets
  • Excellent numeracy skills
  • Previous banking/ financial experience is highly desired but not essential
  • Previous call centre/ customer service experience is essential

Values we look for you to have.

  • Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
  • Collaboration - You enjoy working with others and you like working as a team player. 
  • Communication- You can speak and write clearly and in a confident manner.
  • Emotional Intelligence You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
  • Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
  • Critical Thinking- You are able to think logically when making decisions.
  • Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
  • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What will my role involve…?

  • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
  • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
  • Helping customers that may be going through financial difficulty and debit card support
  • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
  • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
  • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
  • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
  • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
  • Confident in following banking processes and explaining this to customer

Here are our key benefits…

  • Perks at Work – Savings Discounts / Free Online Classes
  • - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
  • Critical Illness – up to £0,000
  • Cycle to Work Scheme
  • Eyecare support voucher
  • Holiday Purchase Scheme
  • Length of Service Awards
  • Workplace Pension
  • Monthly Inspire Awards – For the best of the best
  • Refer-A-Friend earns up to £1 00 for you
  • Monthly Wellbeing Webinars
  • Dedicated Employee Experience Progress – Here to support TP journey 
  • 28 day annual leave (inclusive of bank holidays), increasing with length of service
  • Discounted Bus Travel in Glasgow (First Bus)
  • No peak rail fares - travel is more afforable, at all times 

Disclaimer  Please be vigilant against job scams. Teleperformance will  never   contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer  Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.

#priority 



This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW

ML5 Coatbridge, Scotland Teleperformance

Posted today

Job Viewed

Tap Again To Close

Job Description


CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. 

We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.

Here is all you need to know…

  • Start Date: October/November 2025 
  • Salary: £12.21 per hour
  • Job Type: Full Time – Permanent
  • Working Hours: 40 hours per week (including training)
  • Operational hours after training -  We require full flexibility between 08.00 - 22.00 Monday - Sunday
  • Training: 2 weeks based in Glasgow, City Park.
  • Training hours 09:00am – 18:00pm Monday – Friday 
  • Joining the team: First 3-months working on-site in Glasgow   then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.

Who we are looking for…

  • A professional, polite and courteous telephone manner
  • Ability to deliver excellent service with outgoing nature
  • Excellent verbal communication skills, with fluency in English essential
  • A good listener who can convey empathy, patience and understanding
  • Confident and proactive to deal with difficult situations and conversations
  • Confident in having customer conversations
  • High levels of accuracy and attention to detail
  • Confident in working independently
  • Confident in making complex decisions
  • Self-motivated and able to affectively problem solve
  • Interpersonal skills
  • Be driven to work towards achievable targets
  • Excellent numeracy skills
  • Previous banking/ financial experience is highly desired but not essential
  • Previous call centre/ customer service experience is essential

Values we look for you to have.

  • Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
  • Collaboration - You enjoy working with others and you like working as a team player. 
  • Communication- You can speak and write clearly and in a confident manner.
  • Emotional Intelligence You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
  • Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
  • Critical Thinking- You are able to think logically when making decisions.
  • Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
  • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What will my role involve…?

  • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
  • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
  • Helping customers that may be going through financial difficulty and debit card support
  • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
  • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
  • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
  • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
  • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
  • Confident in following banking processes and explaining this to customer

Here are our key benefits…

  • Perks at Work – Savings Discounts / Free Online Classes
  • - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
  • Critical Illness – up to £0,000
  • Cycle to Work Scheme
  • Eyecare support voucher
  • Holiday Purchase Scheme
  • Length of Service Awards
  • Workplace Pension
  • Monthly Inspire Awards – For the best of the best
  • Refer-A-Friend earns up to £1 00 for you
  • Monthly Wellbeing Webinars
  • Dedicated Employee Experience Progress – Here to support TP journey 
  • 28 day annual leave (inclusive of bank holidays), increasing with length of service
  • Discounted Bus Travel in Glasgow (First Bus)
  • No peak rail fares - travel is more afforable, at all times 

Disclaimer  Please be vigilant against job scams. Teleperformance will  never   contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer  Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.

#priority 



This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW

ML3 Allanton, Scotland Teleperformance

Posted today

Job Viewed

Tap Again To Close

Job Description


CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. 

We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.

Here is all you need to know…

  • Start Date: October/November 2025 
  • Salary: £12.21 per hour
  • Job Type: Full Time – Permanent
  • Working Hours: 40 hours per week (including training)
  • Operational hours after training -  We require full flexibility between 08.00 - 22.00 Monday - Sunday
  • Training: 2 weeks based in Glasgow, City Park.
  • Training hours 09:00am – 18:00pm Monday – Friday 
  • Joining the team: First 3-months working on-site in Glasgow   then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.

Who we are looking for…

  • A professional, polite and courteous telephone manner
  • Ability to deliver excellent service with outgoing nature
  • Excellent verbal communication skills, with fluency in English essential
  • A good listener who can convey empathy, patience and understanding
  • Confident and proactive to deal with difficult situations and conversations
  • Confident in having customer conversations
  • High levels of accuracy and attention to detail
  • Confident in working independently
  • Confident in making complex decisions
  • Self-motivated and able to affectively problem solve
  • Interpersonal skills
  • Be driven to work towards achievable targets
  • Excellent numeracy skills
  • Previous banking/ financial experience is highly desired but not essential
  • Previous call centre/ customer service experience is essential

Values we look for you to have.

  • Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
  • Collaboration - You enjoy working with others and you like working as a team player. 
  • Communication- You can speak and write clearly and in a confident manner.
  • Emotional Intelligence You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
  • Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
  • Critical Thinking- You are able to think logically when making decisions.
  • Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
  • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What will my role involve…?

  • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
  • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
  • Helping customers that may be going through financial difficulty and debit card support
  • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
  • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
  • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
  • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
  • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
  • Confident in following banking processes and explaining this to customer

Here are our key benefits…

  • Perks at Work – Savings Discounts / Free Online Classes
  • - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
  • Critical Illness – up to £0,000
  • Cycle to Work Scheme
  • Eyecare support voucher
  • Holiday Purchase Scheme
  • Length of Service Awards
  • Workplace Pension
  • Monthly Inspire Awards – For the best of the best
  • Refer-A-Friend earns up to £1 00 for you
  • Monthly Wellbeing Webinars
  • Dedicated Employee Experience Progress – Here to support TP journey 
  • 28 day annual leave (inclusive of bank holidays), increasing with length of service
  • Discounted Bus Travel in Glasgow (First Bus)
  • No peak rail fares - travel is more afforable, at all times 

Disclaimer  Please be vigilant against job scams. Teleperformance will  never   contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer  Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.

#priority 



This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW

KA1 Lugton, Scotland Teleperformance

Posted today

Job Viewed

Tap Again To Close

Job Description


CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. 

We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.

Here is all you need to know…

  • Start Date: October/November 2025 
  • Salary: £12.21 per hour
  • Job Type: Full Time – Permanent
  • Working Hours: 40 hours per week (including training)
  • Operational hours after training -  We require full flexibility between 08.00 - 22.00 Monday - Sunday
  • Training: 2 weeks based in Glasgow, City Park.
  • Training hours 09:00am – 18:00pm Monday – Friday 
  • Joining the team: First 3-months working on-site in Glasgow   then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.

Who we are looking for…

  • A professional, polite and courteous telephone manner
  • Ability to deliver excellent service with outgoing nature
  • Excellent verbal communication skills, with fluency in English essential
  • A good listener who can convey empathy, patience and understanding
  • Confident and proactive to deal with difficult situations and conversations
  • Confident in having customer conversations
  • High levels of accuracy and attention to detail
  • Confident in working independently
  • Confident in making complex decisions
  • Self-motivated and able to affectively problem solve
  • Interpersonal skills
  • Be driven to work towards achievable targets
  • Excellent numeracy skills
  • Previous banking/ financial experience is highly desired but not essential
  • Previous call centre/ customer service experience is essential

Values we look for you to have.

  • Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
  • Collaboration - You enjoy working with others and you like working as a team player. 
  • Communication- You can speak and write clearly and in a confident manner.
  • Emotional Intelligence You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
  • Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
  • Critical Thinking- You are able to think logically when making decisions.
  • Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
  • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What will my role involve…?

  • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
  • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
  • Helping customers that may be going through financial difficulty and debit card support
  • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
  • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
  • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
  • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
  • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
  • Confident in following banking processes and explaining this to customer

Here are our key benefits…

  • Perks at Work – Savings Discounts / Free Online Classes
  • - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
  • Critical Illness – up to £0,000
  • Cycle to Work Scheme
  • Eyecare support voucher
  • Holiday Purchase Scheme
  • Length of Service Awards
  • Workplace Pension
  • Monthly Inspire Awards – For the best of the best
  • Refer-A-Friend earns up to £1 00 for you
  • Monthly Wellbeing Webinars
  • Dedicated Employee Experience Progress – Here to support TP journey 
  • 28 day annual leave (inclusive of bank holidays), increasing with length of service
  • Discounted Bus Travel in Glasgow (First Bus)
  • No peak rail fares - travel is more afforable, at all times 

Disclaimer  Please be vigilant against job scams. Teleperformance will  never   contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer  Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.

#priority 



This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW

KA14 Glengarnock, Scotland Teleperformance

Posted today

Job Viewed

Tap Again To Close

Job Description


CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. 

We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.

Here is all you need to know…

  • Start Date: October/November 2025 
  • Salary: £12.21 per hour
  • Job Type: Full Time – Permanent
  • Working Hours: 40 hours per week (including training)
  • Operational hours after training -  We require full flexibility between 08.00 - 22.00 Monday - Sunday
  • Training: 2 weeks based in Glasgow, City Park.
  • Training hours 09:00am – 18:00pm Monday – Friday 
  • Joining the team: First 3-months working on-site in Glasgow   then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.

Who we are looking for…

  • A professional, polite and courteous telephone manner
  • Ability to deliver excellent service with outgoing nature
  • Excellent verbal communication skills, with fluency in English essential
  • A good listener who can convey empathy, patience and understanding
  • Confident and proactive to deal with difficult situations and conversations
  • Confident in having customer conversations
  • High levels of accuracy and attention to detail
  • Confident in working independently
  • Confident in making complex decisions
  • Self-motivated and able to affectively problem solve
  • Interpersonal skills
  • Be driven to work towards achievable targets
  • Excellent numeracy skills
  • Previous banking/ financial experience is highly desired but not essential
  • Previous call centre/ customer service experience is essential

Values we look for you to have.

  • Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
  • Collaboration - You enjoy working with others and you like working as a team player. 
  • Communication- You can speak and write clearly and in a confident manner.
  • Emotional Intelligence You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
  • Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
  • Critical Thinking- You are able to think logically when making decisions.
  • Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
  • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What will my role involve…?

  • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
  • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
  • Helping customers that may be going through financial difficulty and debit card support
  • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
  • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
  • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
  • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
  • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
  • Confident in following banking processes and explaining this to customer

Here are our key benefits…

  • Perks at Work – Savings Discounts / Free Online Classes
  • - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
  • Critical Illness – up to £0,000
  • Cycle to Work Scheme
  • Eyecare support voucher
  • Holiday Purchase Scheme
  • Length of Service Awards
  • Workplace Pension
  • Monthly Inspire Awards – For the best of the best
  • Refer-A-Friend earns up to £1 00 for you
  • Monthly Wellbeing Webinars
  • Dedicated Employee Experience Progress – Here to support TP journey 
  • 28 day annual leave (inclusive of bank holidays), increasing with length of service
  • Discounted Bus Travel in Glasgow (First Bus)
  • No peak rail fares - travel is more afforable, at all times 

Disclaimer  Please be vigilant against job scams. Teleperformance will  never   contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer  Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.

#priority 



This advertiser has chosen not to accept applicants from your region.
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Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW

G81 Clydebank, Scotland Teleperformance

Posted today

Job Viewed

Tap Again To Close

Job Description


CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. 

We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.

Here is all you need to know…

  • Start Date: October/November 2025 
  • Salary: £12.21 per hour
  • Job Type: Full Time – Permanent
  • Working Hours: 40 hours per week (including training)
  • Operational hours after training -  We require full flexibility between 08.00 - 22.00 Monday - Sunday
  • Training: 2 weeks based in Glasgow, City Park.
  • Training hours 09:00am – 18:00pm Monday – Friday 
  • Joining the team: First 3-months working on-site in Glasgow   then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.

Who we are looking for…

  • A professional, polite and courteous telephone manner
  • Ability to deliver excellent service with outgoing nature
  • Excellent verbal communication skills, with fluency in English essential
  • A good listener who can convey empathy, patience and understanding
  • Confident and proactive to deal with difficult situations and conversations
  • Confident in having customer conversations
  • High levels of accuracy and attention to detail
  • Confident in working independently
  • Confident in making complex decisions
  • Self-motivated and able to affectively problem solve
  • Interpersonal skills
  • Be driven to work towards achievable targets
  • Excellent numeracy skills
  • Previous banking/ financial experience is highly desired but not essential
  • Previous call centre/ customer service experience is essential

Values we look for you to have.

  • Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
  • Collaboration - You enjoy working with others and you like working as a team player. 
  • Communication- You can speak and write clearly and in a confident manner.
  • Emotional Intelligence You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
  • Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
  • Critical Thinking- You are able to think logically when making decisions.
  • Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
  • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What will my role involve…?

  • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
  • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
  • Helping customers that may be going through financial difficulty and debit card support
  • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
  • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
  • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
  • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
  • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
  • Confident in following banking processes and explaining this to customer

Here are our key benefits…

  • Perks at Work – Savings Discounts / Free Online Classes
  • - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
  • Critical Illness – up to £0,000
  • Cycle to Work Scheme
  • Eyecare support voucher
  • Holiday Purchase Scheme
  • Length of Service Awards
  • Workplace Pension
  • Monthly Inspire Awards – For the best of the best
  • Refer-A-Friend earns up to £1 00 for you
  • Monthly Wellbeing Webinars
  • Dedicated Employee Experience Progress – Here to support TP journey 
  • 28 day annual leave (inclusive of bank holidays), increasing with length of service
  • Discounted Bus Travel in Glasgow (First Bus)
  • No peak rail fares - travel is more afforable, at all times 

Disclaimer  Please be vigilant against job scams. Teleperformance will  never   contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer  Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.

#priority 



This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW

PA4 Renfrew, Scotland Teleperformance

Posted today

Job Viewed

Tap Again To Close

Job Description


CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. 

We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.

Here is all you need to know…

  • Start Date: October/November 2025 
  • Salary: £12.21 per hour
  • Job Type: Full Time – Permanent
  • Working Hours: 40 hours per week (including training)
  • Operational hours after training -  We require full flexibility between 08.00 - 22.00 Monday - Sunday
  • Training: 2 weeks based in Glasgow, City Park.
  • Training hours 09:00am – 18:00pm Monday – Friday 
  • Joining the team: First 3-months working on-site in Glasgow   then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.

Who we are looking for…

  • A professional, polite and courteous telephone manner
  • Ability to deliver excellent service with outgoing nature
  • Excellent verbal communication skills, with fluency in English essential
  • A good listener who can convey empathy, patience and understanding
  • Confident and proactive to deal with difficult situations and conversations
  • Confident in having customer conversations
  • High levels of accuracy and attention to detail
  • Confident in working independently
  • Confident in making complex decisions
  • Self-motivated and able to affectively problem solve
  • Interpersonal skills
  • Be driven to work towards achievable targets
  • Excellent numeracy skills
  • Previous banking/ financial experience is highly desired but not essential
  • Previous call centre/ customer service experience is essential

Values we look for you to have.

  • Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
  • Collaboration - You enjoy working with others and you like working as a team player. 
  • Communication- You can speak and write clearly and in a confident manner.
  • Emotional Intelligence You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
  • Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
  • Critical Thinking- You are able to think logically when making decisions.
  • Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
  • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What will my role involve…?

  • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
  • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
  • Helping customers that may be going through financial difficulty and debit card support
  • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
  • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
  • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
  • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
  • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
  • Confident in following banking processes and explaining this to customer

Here are our key benefits…

  • Perks at Work – Savings Discounts / Free Online Classes
  • - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
  • Critical Illness – up to £0,000
  • Cycle to Work Scheme
  • Eyecare support voucher
  • Holiday Purchase Scheme
  • Length of Service Awards
  • Workplace Pension
  • Monthly Inspire Awards – For the best of the best
  • Refer-A-Friend earns up to £1 00 for you
  • Monthly Wellbeing Webinars
  • Dedicated Employee Experience Progress – Here to support TP journey 
  • 28 day annual leave (inclusive of bank holidays), increasing with length of service
  • Discounted Bus Travel in Glasgow (First Bus)
  • No peak rail fares - travel is more afforable, at all times 

Disclaimer  Please be vigilant against job scams. Teleperformance will  never   contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer  Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.

#priority 



This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW

ML1 Flemington, Scotland Teleperformance

Posted today

Job Viewed

Tap Again To Close

Job Description


CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. 

We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.

Here is all you need to know…

  • Start Date: October/November 2025 
  • Salary: £12.21 per hour
  • Job Type: Full Time – Permanent
  • Working Hours: 40 hours per week (including training)
  • Operational hours after training -  We require full flexibility between 08.00 - 22.00 Monday - Sunday
  • Training: 2 weeks based in Glasgow, City Park.
  • Training hours 09:00am – 18:00pm Monday – Friday 
  • Joining the team: First 3-months working on-site in Glasgow   then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.

Who we are looking for…

  • A professional, polite and courteous telephone manner
  • Ability to deliver excellent service with outgoing nature
  • Excellent verbal communication skills, with fluency in English essential
  • A good listener who can convey empathy, patience and understanding
  • Confident and proactive to deal with difficult situations and conversations
  • Confident in having customer conversations
  • High levels of accuracy and attention to detail
  • Confident in working independently
  • Confident in making complex decisions
  • Self-motivated and able to affectively problem solve
  • Interpersonal skills
  • Be driven to work towards achievable targets
  • Excellent numeracy skills
  • Previous banking/ financial experience is highly desired but not essential
  • Previous call centre/ customer service experience is essential

Values we look for you to have.

  • Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
  • Collaboration - You enjoy working with others and you like working as a team player. 
  • Communication- You can speak and write clearly and in a confident manner.
  • Emotional Intelligence You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
  • Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
  • Critical Thinking- You are able to think logically when making decisions.
  • Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
  • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What will my role involve…?

  • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
  • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
  • Helping customers that may be going through financial difficulty and debit card support
  • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
  • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
  • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
  • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
  • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
  • Confident in following banking processes and explaining this to customer

Here are our key benefits…

  • Perks at Work – Savings Discounts / Free Online Classes
  • - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
  • Critical Illness – up to £0,000
  • Cycle to Work Scheme
  • Eyecare support voucher
  • Holiday Purchase Scheme
  • Length of Service Awards
  • Workplace Pension
  • Monthly Inspire Awards – For the best of the best
  • Refer-A-Friend earns up to £1 00 for you
  • Monthly Wellbeing Webinars
  • Dedicated Employee Experience Progress – Here to support TP journey 
  • 28 day annual leave (inclusive of bank holidays), increasing with length of service
  • Discounted Bus Travel in Glasgow (First Bus)
  • No peak rail fares - travel is more afforable, at all times 

Disclaimer  Please be vigilant against job scams. Teleperformance will  never   contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer  Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.

#priority 



This advertiser has chosen not to accept applicants from your region.

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