25 Bet365 jobs in Stoke upon Trent
Customer Support Specialist
ST1 1DG Staffordshire, West Midlands
£25000 Annually
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Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their thriving team. This role is fully remote, allowing you to provide exceptional service to customers from anywhere. You will be the first point of contact for customer inquiries, offering efficient and friendly assistance across various channels, including email, chat, and phone. The ideal candidate will possess outstanding communication skills, a passion for helping others, and a commitment to resolving customer issues promptly and effectively.
Responsibilities:
Qualifications:
This is a fantastic opportunity to build a career in customer support with a company that values its employees and customers. This fully remote role offers a competitive salary and benefits, along with comprehensive training and ongoing development opportunities. Join our dedicated team and make a difference in our customers' experience.
Responsibilities:
- Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing accurate and effective solutions.
- Educate customers on product features, services, and policies.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and escalate priority issues to the appropriate internal teams.
- Contribute to the development of customer support documentation and FAQs.
- Gather customer feedback and share insights with relevant departments to improve products and services.
- Ensure a high level of customer satisfaction by providing excellent service.
- Adhere to company policies and procedures regarding customer service and data privacy.
- Continuously seek opportunities to enhance customer experience and build loyalty.
- Manage customer accounts and ensure information accuracy.
Qualifications:
- High school diploma or equivalent; further education or relevant certification is a plus.
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customers.
- Ability to manage time effectively and prioritize tasks in a remote environment.
- Proficiency with CRM software and helpdesk ticketing systems.
- A reliable internet connection and a dedicated workspace for remote work.
- Ability to work independently and as part of a virtual team.
- A positive attitude and a strong work ethic.
This is a fantastic opportunity to build a career in customer support with a company that values its employees and customers. This fully remote role offers a competitive salary and benefits, along with comprehensive training and ongoing development opportunities. Join our dedicated team and make a difference in our customers' experience.
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Senior Customer Support Engineer
ST1 1AA Staffordshire, West Midlands
£40000 Annually
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Our client is seeking a highly skilled and empathetic Senior Customer Support Engineer to join their fully remote team. This role is essential for providing top-tier technical assistance to our valued customers, troubleshooting complex issues, and ensuring a positive user experience. You will be a key point of contact for technical inquiries, leveraging your expertise to resolve challenges efficiently and effectively, thereby contributing to customer satisfaction and retention.
Responsibilities:
Responsibilities:
- Provide expert-level technical support to customers via multiple channels, including email, phone, and chat.
- Diagnose and resolve complex software and hardware issues reported by customers.
- Troubleshoot application errors, connectivity problems, and user configuration issues.
- Document customer interactions, technical issues, and resolutions accurately in the CRM system.
- Create and maintain comprehensive technical documentation, knowledge base articles, and FAQs.
- Escalate unresolved issues to appropriate internal teams (e.g., development, product management) and track them to resolution.
- Identify trends in customer issues and provide feedback to product development teams for improvements.
- Assist in training and mentoring junior support staff.
- Proactively identify opportunities to improve the customer support process and tools.
- Participate in the development and testing of new product features from a support perspective.
- Manage customer expectations and ensure timely communication regarding issue status.
- Handle customer complaints and challenging situations with professionalism and empathy.
- Contribute to building a strong customer support knowledge base.
- Stay up-to-date with product updates and new features.
- Provide feedback on product usability and customer pain points.
- Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
- Minimum of 4 years of experience in a customer support or technical support role, preferably in a software or technology environment.
- Proven ability to diagnose and resolve complex technical issues.
- Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Excellent written and verbal communication skills, with a talent for explaining technical concepts clearly and concisely.
- Proficiency with CRM systems and helpdesk ticketing software.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Customer-centric mindset with a passion for providing exceptional service.
- Experience with remote support tools and methodologies.
- Ability to work independently and collaboratively within a remote team.
- Familiarity with SaaS products and cloud environments is a plus.
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Remote Customer Support Specialist
ST4 2AE Staffordshire, West Midlands
£25000 Annually
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Our client is looking for dedicated and empathetic Customer Support Specialists to join their entirely remote support team. In this role, you will be the primary point of contact for customers, providing exceptional service and timely resolution to inquiries and issues. You will manage customer interactions across various channels, including email, live chat, and phone, ensuring a consistent and positive brand experience. Responsibilities include troubleshooting technical problems, guiding users through product features, processing requests, and escalating complex issues to the appropriate departments. A key part of the role involves documenting customer interactions, maintaining accurate records, and contributing to a knowledge base of common issues and solutions. You will need to be adept at de-escalating situations and maintaining a calm, professional demeanor even under pressure. The ability to understand and articulate technical information clearly and concisely is paramount. We are seeking individuals with outstanding communication and interpersonal skills, a passion for helping others, and a strong work ethic that thrives in an independent, remote setting. Previous experience in a customer service or helpdesk environment is highly desirable, as is familiarity with CRM software and ticketing systems. If you are a problem-solver with a knack for customer satisfaction and are seeking a remote opportunity, we encourage you to apply. This role supports customers nationally, with the successful candidate ideally based in or able to easily connect to services from Stoke-on-Trent, Staffordshire, UK .
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Senior Customer Support Specialist
ST4 1HQ Staffordshire, West Midlands
£30000 Annually
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Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Stoke-on-Trent, Staffordshire, UK . This role requires an individual with exceptional communication and problem-solving skills, dedicated to providing outstanding customer service. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and escalating problems to the appropriate departments. The ideal candidate will possess a deep understanding of customer service principles and best practices.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage and resolve escalated customer issues efficiently and professionally.
- Provide comprehensive support to customers via phone, email, and chat.
- Develop and maintain a thorough knowledge of the company's products and services.
- Train and mentor junior support staff.
- Identify recurring customer issues and propose solutions to improve overall service quality.
- Contribute to the development of support documentation and knowledge base articles.
- Gather customer feedback and relay it to relevant departments for product enhancement.
- Ensure customer satisfaction by offering timely and effective solutions.
- Collaborate with internal teams to ensure seamless service delivery.
- Adhere to company policies and procedures, and maintain a high level of professionalism at all times.
Qualifications:
- Proven experience in a customer service or helpdesk role, with at least 2 years in a senior or lead capacity.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to manage multiple tasks and prioritize effectively.
- A patient and empathetic approach to customer interactions.
- Experience in training or mentoring team members is a strong advantage.
- Ability to work effectively both independently and as part of a team.
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3
Customer Support Team Lead
ST1 1DQ Staffordshire, West Midlands
£28000 Annually
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Our client, a dynamic and customer-centric company, is seeking an experienced and motivated Customer Support Team Lead to oversee their support operations. This position is based in **Stoke-on-Trent, Staffordshire, UK**, and offers a hybrid working model, balancing office-based collaboration with remote flexibility.
The Customer Support Team Lead will be responsible for managing a team of customer support representatives, ensuring they provide exceptional service to our clients. You will coach, train, and mentor your team, setting performance goals and conducting regular performance reviews. The ideal candidate will have a strong track record in customer service, excellent leadership skills, and the ability to resolve complex customer issues effectively.
Key responsibilities include monitoring team performance, analyzing customer feedback, and implementing strategies to improve customer satisfaction and retention. You will handle escalated customer complaints, ensure adherence to service level agreements (SLAs), and contribute to the development of support policies and procedures. A thorough understanding of CRM systems and customer support best practices is essential.
Responsibilities:
Qualifications:
This is a fantastic opportunity to lead a vital team within our client's organisation, driving customer satisfaction and contributing to their continued success.
The Customer Support Team Lead will be responsible for managing a team of customer support representatives, ensuring they provide exceptional service to our clients. You will coach, train, and mentor your team, setting performance goals and conducting regular performance reviews. The ideal candidate will have a strong track record in customer service, excellent leadership skills, and the ability to resolve complex customer issues effectively.
Key responsibilities include monitoring team performance, analyzing customer feedback, and implementing strategies to improve customer satisfaction and retention. You will handle escalated customer complaints, ensure adherence to service level agreements (SLAs), and contribute to the development of support policies and procedures. A thorough understanding of CRM systems and customer support best practices is essential.
Responsibilities:
- Lead, coach, and manage a team of customer support representatives.
- Monitor team performance and provide constructive feedback to improve service quality.
- Handle and resolve escalated customer inquiries and complaints efficiently.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Ensure the team meets or exceeds key performance indicators (KPIs) and service level agreements (SLAs).
- Train new team members and provide ongoing professional development opportunities.
- Maintain a deep understanding of company products and services to effectively assist customers.
- Collaborate with other departments to address customer issues and improve overall customer experience.
- Contribute to the development and refinement of support documentation and knowledge bases.
Qualifications:
- Proven experience in a customer support or customer service role, with at least 2 years in a supervisory or team lead capacity.
- Excellent leadership, coaching, and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk platforms.
- Excellent communication skills, both written and verbal.
- Ability to work effectively in a hybrid work environment.
- A commitment to providing outstanding customer service.
- Experience in training and performance management.
This is a fantastic opportunity to lead a vital team within our client's organisation, driving customer satisfaction and contributing to their continued success.
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Senior Customer Support Specialist
ST4 7DL Staffordshire, West Midlands
£28000 Annually
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Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their dynamic remote team. As a fully remote position, you will be instrumental in providing exceptional service and support to a diverse client base across the UK. Your primary responsibility will be to address customer inquiries, resolve technical issues, and ensure a high level of customer satisfaction through various communication channels, including email, phone, and live chat. You will be expected to troubleshoot complex problems, guide users through product features, and maintain accurate records of customer interactions. The ideal candidate will possess strong communication skills, a patient demeanor, and a passion for problem-solving. You will also be involved in training new support staff and contributing to the development of support documentation and FAQs. This role requires a proactive individual who can manage their time effectively and work independently in a remote environment. Excellent organizational skills and the ability to multitask are crucial. Experience with CRM software and ticketing systems is essential. We are looking for someone who can not only resolve immediate issues but also identify patterns and provide feedback to improve our products and services. If you thrive in a remote setting and are committed to delivering outstanding customer experiences, we encourage you to apply. You will be an integral part of a forward-thinking company that values its employees and fosters a collaborative, supportive remote work culture. A commitment to continuous learning and staying updated on product knowledge is vital for success in this role. The ability to adapt to changing priorities and new technologies will be highly valued.
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Senior Customer Support Specialist
ST4 7QW Staffordshire, West Midlands
£28000 Annually
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Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This is a fantastic opportunity to contribute to a leading company known for its innovative solutions and commitment to customer satisfaction. As a Senior Support Specialist, you will be the primary point of contact for customers, providing exceptional technical assistance and resolving complex issues across multiple platforms. Your responsibilities will include troubleshooting software and hardware problems, guiding users through product features, documenting support interactions, and escalating unresolved issues to the appropriate teams. You will also play a crucial role in developing and refining support documentation, contributing to knowledge base articles, and identifying trends to improve the overall customer experience. We are looking for individuals who possess excellent communication skills, a patient and empathetic approach, and a proven track record in customer service. A strong understanding of IT principles and common software applications is essential. You will be expected to manage your workload efficiently, maintain high standards of service, and collaborate effectively with remote colleagues. The ideal candidate will be proactive, adaptable, and eager to learn about our client's evolving product suite. This remote role offers flexibility and the chance to work from anywhere within the UK, fostering a healthy work-life balance. If you are passionate about technology and dedicated to providing outstanding customer support, we encourage you to apply and become an integral part of our client's success story. Join a supportive and collaborative environment where your contributions are valued and you can truly make a difference in the lives of our customers. This role demands a keen eye for detail and the ability to think critically to resolve user issues promptly and effectively. You will be joining a company that values continuous learning and provides ample opportunities for professional development and career advancement within the customer service domain.
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6
Senior Customer Support Manager
ST1 1AA Staffordshire, West Midlands
£45000 Annually
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Our client, a rapidly expanding technology firm, is looking for a highly skilled and motivated Senior Customer Support Manager to lead their support operations from **Stoke-on-Trent, Staffordshire, UK**. This crucial role involves managing a team of customer service professionals, developing and implementing support strategies, and ensuring the delivery of exceptional customer experiences. You will be responsible for maintaining high service levels, resolving complex customer issues, and identifying opportunities for service improvement. The ideal candidate will have a strong background in customer service management, excellent leadership qualities, and a passion for customer advocacy. This position offers the chance to make a significant impact on customer satisfaction and retention.
Key Responsibilities:
Qualifications:
This role offers a competitive salary, comprehensive benefits, and the opportunity to grow within a supportive and innovative company. The fully remote nature of this position allows for flexibility and autonomy in managing your workload.
Key Responsibilities:
- Leading, coaching, and mentoring a team of customer support representatives.
- Developing and implementing customer support policies and procedures.
- Monitoring and analyzing key performance indicators (KPIs) to ensure service excellence.
- Managing the resolution of complex customer inquiries and escalations.
- Identifying trends in customer issues and recommending product or service improvements.
- Ensuring timely and accurate responses to customer requests across various channels (phone, email, chat).
- Developing training materials and conducting ongoing training for the support team.
- Collaborating with other departments (e.g., product, sales) to address customer needs.
- Managing the customer support knowledge base and ensuring its accuracy.
- Driving initiatives to enhance customer satisfaction and loyalty.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service management, with a proven track record of leading teams.
- Demonstrated experience in developing and implementing customer support strategies.
- Strong understanding of customer service best practices and metrics (e.g., CSAT, NPS, FCR).
- Excellent leadership, communication, and problem-solving skills.
- Ability to effectively manage and motivate a team in a fast-paced environment.
- Experience with CRM software and customer support platforms.
- Proficiency in data analysis and reporting.
- A passion for delivering outstanding customer service.
- Experience in the technology or SaaS industry is highly desirable.
This role offers a competitive salary, comprehensive benefits, and the opportunity to grow within a supportive and innovative company. The fully remote nature of this position allows for flexibility and autonomy in managing your workload.
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Senior Customer Support Specialist
ST1 2AB Staffordshire, West Midlands
£28000 Annually
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Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their dynamic team in **Stoke-on-Trent, Staffordshire, UK**. This role will be integral to ensuring our customers receive outstanding service and timely resolutions to their inquiries. You will be responsible for handling complex customer issues, providing in-depth technical assistance, and mentoring junior support staff. Key responsibilities include managing escalated customer complaints, troubleshooting a wide range of product-related problems, and maintaining accurate customer records within our CRM system.
The ideal candidate will possess a proven track record in customer service, exceptional communication skills, and a strong ability to empathize with customer needs. You should be proficient in using various support channels, including phone, email, and live chat. We are looking for individuals who are proactive in identifying customer pain points and contributing to service improvements.
Your day-to-day activities will involve responding to customer queries, processing service requests, and collaborating with other departments to resolve product defects or service gaps. You will also be involved in creating and updating support documentation and FAQs to enhance self-service options for our customers. A commitment to continuous learning and staying abreast of product updates is essential.
This is a fantastic opportunity to grow your career within a reputable company that values its employees and fosters a supportive work environment. The successful candidate will be offered a competitive salary, comprehensive benefits package, and opportunities for professional development. If you are passionate about customer satisfaction and thrive in a challenging yet rewarding role, we encourage you to apply.
Key Responsibilities:
The ideal candidate will possess a proven track record in customer service, exceptional communication skills, and a strong ability to empathize with customer needs. You should be proficient in using various support channels, including phone, email, and live chat. We are looking for individuals who are proactive in identifying customer pain points and contributing to service improvements.
Your day-to-day activities will involve responding to customer queries, processing service requests, and collaborating with other departments to resolve product defects or service gaps. You will also be involved in creating and updating support documentation and FAQs to enhance self-service options for our customers. A commitment to continuous learning and staying abreast of product updates is essential.
This is a fantastic opportunity to grow your career within a reputable company that values its employees and fosters a supportive work environment. The successful candidate will be offered a competitive salary, comprehensive benefits package, and opportunities for professional development. If you are passionate about customer satisfaction and thrive in a challenging yet rewarding role, we encourage you to apply.
Key Responsibilities:
- Handle and resolve advanced customer inquiries and complaints with professionalism and efficiency.
- Provide technical support and guidance on product usage.
- Mentor and train new customer support representatives.
- Escalate critical issues to relevant departments for prompt resolution.
- Maintain detailed and accurate records of customer interactions and transactions.
- Contribute to the development of support knowledge base articles and FAQs.
- Identify trends in customer issues and provide feedback for product and service enhancements.
- Achieve and exceed key performance indicators (KPIs) related to customer satisfaction and resolution times.
- Previous experience in a customer service or helpdesk role, preferably in a senior capacity.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to work effectively both independently and as part of a team.
- Adept at managing multiple priorities and working under pressure.
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8
Senior Customer Support Specialist
ST4 2AA Staffordshire, West Midlands
£25000 Annually
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Our client is seeking a motivated and customer-focused Senior Customer Support Specialist to join their team. This role offers a hybrid working model, combining remote flexibility with essential in-office collaboration. You will be the first point of contact for customers, providing exceptional support and resolving inquiries across various channels, including phone, email, and live chat. As a senior member of the team, you will handle more complex customer issues, mentor junior support staff, and contribute to the development of support strategies and knowledge bases. Key responsibilities include troubleshooting technical problems, guiding customers through product features, processing orders and returns, and maintaining accurate customer records. You will also gather customer feedback to identify trends and areas for product or service improvement. The ideal candidate will have a proven track record in customer service, excellent communication and active listening skills, and a passion for delivering outstanding customer experiences. Experience with CRM software and ticketing systems is highly desirable. You should be adept at de-escalating challenging situations and finding effective solutions efficiently. This role requires a proactive approach, the ability to work collaboratively in a hybrid environment, and a commitment to exceeding customer expectations. If you are passionate about helping others and thrive in a supportive team atmosphere based in Stoke-on-Trent, Staffordshire, UK , we encourage you to apply for this hybrid position.
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