73 Bet365 jobs in Stoke

Customer Support Coordinator
Location: Lutterworth

We're seeking a proactive Customer Support professional to join our UK Customer Operations team. You'll be the first point of contact for customer queries, managing cases from start to finish, and ensuring excellent service delivery.

What you'll do:

• Manage customer cases in Salesforce CRM.
• Process service orders, invoicing, returns, and warranty replacements.
• Generate quotes and administer service contracts.
• Liaise with customers and internal teams to resolve issues.
• Support continuous improvement and ensure compliance.

What we're looking for:

• Strong customer focus with great communication skills.
• Microsoft Office skills (intermediate).
• Ability to work efficiently in a fast-paced environment.
• Salesforce and/or SAP S/4 experience (preferred).

Why join?
Be part of a collaborative team, delivering best-in-class customer support, with flexible working options through our agile working policy.

Salary: 24,500 with additional target-based bonuses

Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Sunday

Location: Bedworth

Start date: 22nd September 2025

Interview: On-site at the Bedworth office

Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now, we're recruiting Customer Support Advisors in a role that offers great work life balance, with a hybrid structure (1-2 office-based days per week) and comprehensive training: (4 weeks, initial 2 weeks Mon-Fri: 9am - 5:30pm).

As a Customer Support Advisor in our busy Inbound department, you'll be the first point of contact for customers who call in with a variety of customer service enquiries. Day-to-day, you'll build rapport with customers, get to know their individual needs and provide peace of mind by utilising your customer service skills to find the right solution.

The experience and skills you need

If you have customer service experience and would like to create a long-term career within a call-centre environment, apply today to find out more.

• 1 year of continuous customer service experience within the last 3 years
• A driven mindset with strong customer service skills and a love for hitting targets
• Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed

How you'll be rewarded

• 33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
• Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
• Health and Wellbeing - Discounted gym membership, help towards dental, optical, and physiotherapy costs
• Pension scheme - Matched employer contributions up to 5% of basic salary
• Life assurance - Employer funded cover of 4x basic salary
• Employee assistance programme - Free support for physical & mental health, financial assistance and more

Immediate interviews available.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Customer Support Executive

The primary purpose of this role will be to manage all customer contact and enquiries throughout the duration of the contract, whilst delivering a professional high standard of customer service.

The job holder is required to handle telephone enquiries and to administer all customer requests using an in-house contract management system.

The job holder will be expected to use their initiative in identifying robust solutions for customer requirements and to identify renewal opportunities to enhance Leasys revenue.

All duties performed respecting Leasys service level objectives whilst maintaining quality standards and customer expectations.

Main responsibilities include:

• Provide an exceptional telephone service to all customers, ensuring department service levels are met and that a high-quality service is delivered.
• The job holder will be expected to understand customer requirements and provide suitable solutions that are consistent with relevant company processes and procedures, whilst focusing on customer retention and identifying renewal opportunities
• Manage all customer requests during the life of the contract using an in-house contract management system, to include complex enquiries such as financial modifications. Individuals will be expected to use their initiative to find solutions that meet the needs of the customer and to recognise when escalation to management is required.
• Manage the end of contract process to ensure prompt return of all vehicles and pro-actively identify opportunities for extensions or renewals where appropriate. Develop expertise and knowledge in relation to vehicle condition standards to ensure efficient management of end of contact charges and associated enquiries.
• Drive the NPS survey by recommending customers when liaising on the telephone or via email to enable positive promoter feedback.
• Manage complex or difficult enquiries both verbally and by providing tailored written responses, ensuring all possible solutions to avoid customer dissatisfaction are considered. Where necessary report and feedback dissatisfaction or complaints respecting relevant company procedures
• Maintain a current and comprehensive knowledge of products, procedures, and systems to act as a centre of expertise for customers, the dealer network, key suppliers, and internal departments. You will need to understand and maintain awareness of compliance and ensure that our regulatory obligations are met by following the procedures in place.
• Act on customer feedback by identifying opportunities to improve the overall customer experience, whilst taken into consideration operational efficiencies. Where appropriate identify inadequacies in systems, processes, and internal controls, by providing solutions and recommendations to the Customer Support Manager aimed at improving both customer service and departmental performance.
• Contribute to the creation and subsequent implementation of new initiatives with the objective of improving revenue, efficiencies, and customer satisfaction.
• Build and maintain relationships with the dealer network, field sales teams and other internal departments
• Optimise the conversion of new business opportunities, by working proactively in order to increase renewal opportunities.
• Increase the penetration of additional value adding products / services through effective modelling and presentation of quotations and identifying upselling opportunities.
• Undertake regular training to maintain awareness of compliance with various statutory and regulatory requirements, FCA requirements, FOS rules and regulations, Treating Customers Fairly, disclosure of confidential information, money laundering and liaison with various regulatory bodies.
• In the absence of team colleagues, provide a seamless customer experience for all customers.
• Undertake ad-hoc duties as required by the Leasys Customer Support Manager or Head of Customer Support

The ideal candidate will have:

• GCSE/AS/A level or equivalent in Maths and English
• Previous experience required (please state if essential or desirable):
• Experience in Customer Services essential and within a call centre environment desirable
• Desirable to have knowledge and experience of administering leasing products.
• Excellent communication skills required – ability to communicate both verbally and in writing.
• Strong numeric and analytical skills with meticulous attention to detail
• Ability to use Excel at basic level is preferred.
• Knowledge of Contract Hire and Leasing industry - Preferred.
• Effective communication skills: ability to liaise and communicate with external customers, suppliers, and internal departments at all levels.
• Ability to prioritise and multi-task.
• Good communication skills, written and verbal.
• Ability to use own initiative.
• Able to work to deadlines.
• A team player.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

• Responding promptly and courteously to customer inquiries across various communication platforms.
• Diagnosing and resolving customer issues, escalating complex problems when necessary.
• Documenting all customer interactions and resolutions accurately in the CRM system.
• Providing detailed product information and guidance to customers.
• Identifying patterns in customer feedback to suggest service improvements.
• Assisting with order processing, returns, and exchanges.
• Maintaining a high level of product knowledge to effectively support users.
• Collaborating with internal teams to address customer concerns.
• Adhering to company policies and procedures to ensure consistent service delivery.
• Contributing to the development of support resources and knowledge bases.

• Proven experience in a customer service or helpdesk role is highly preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• A customer-centric attitude with a commitment to exceeding expectations.
• Experience in the (Specify Industry, e.g., Tech, SaaS, Retail) sector is a plus.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues efficiently.
• Provide accurate information about products, services, and company policies.
• Process customer orders, returns, and exchanges.
• Escalate complex issues to appropriate teams or supervisors.
• Maintain detailed and up-to-date customer records in the CRM system.
• Identify opportunities to improve customer service processes.
• Build rapport and foster positive relationships with customers.
• Collaborate with team members to share knowledge and best practices.

• Proven experience in a customer service or helpdesk role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to work effectively in a fast-paced office environment.
• A positive attitude and commitment to customer satisfaction.
• High school diploma or equivalent; further education or certifications are a plus.

• Leading and mentoring a team of customer support representatives.
• Managing inbound customer inquiries via phone, email, and chat.
• Resolving complex customer issues and escalating when necessary.
• Developing and maintaining customer support policies and procedures.
• Creating and updating knowledge base articles and FAQs.
• Monitoring customer support metrics and identifying areas for improvement.
• Training new customer support agents.
• Collaborating with other departments to resolve customer issues effectively.
• Ensuring customer satisfaction and loyalty through proactive support.
• Contributing to the overall improvement of the customer experience.

• Previous experience in a customer service or customer support role, with at least 2 years in a lead or supervisory capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in customer relationship management (CRM) software and helpdesk systems.
• Ability to train and motivate a team.
• Strong organizational and time management skills.
• Experience working in a hybrid environment is beneficial.
• A passion for delivering exceptional customer service.
• Ability to handle high-pressure situations calmly and professionally.
• Familiarity with SaaS products or technology industry is a plus.
• Bachelor's degree in Business, Communications, or a related field is preferred.

• Lead, train, and motivate a team of remote customer support representatives to deliver outstanding service.
• Develop and implement customer support policies and procedures to enhance efficiency and customer satisfaction.
• Monitor customer interactions across various channels (phone, email, chat, social media) to ensure quality and adherence to service standards.
• Handle escalated customer complaints and complex issues, providing timely and effective resolutions.
• Analyze customer feedback and support data to identify trends, patterns, and areas for improvement.
• Create and maintain knowledge base articles, FAQs, and support documentation.
• Collaborate with other departments (e.g., product, sales) to address customer needs and provide feedback.
• Track key performance indicators (KPIs) for the support team, such as response times, resolution rates, and customer satisfaction scores.
• Ensure the team meets or exceeds service level agreements (SLAs).
• Conduct regular performance reviews and provide coaching to team members.
• Stay updated on company products and services to provide accurate information and support.
• Contribute to the continuous improvement of customer support processes and tools.

• Proven experience (3+ years) in a customer service or support role, with at least 1 year in a leadership or supervisory capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Demonstrated ability to lead and motivate a remote team.
• Proficiency in using customer support software and CRM systems.
• Strong understanding of customer service best practices and metrics.
• Ability to handle difficult customers and complex situations with professionalism and empathy.
• Excellent organizational and time-management skills.
• Ability to work independently and as part of a remote team.
• Familiarity with ticketing systems and helpdesk software.
• A genuine passion for customer service excellence.

• Responding promptly and professionally to customer inquiries via multiple communication channels (phone, email, chat).
• Providing accurate information regarding products, services, and policies.
• Troubleshooting and resolving customer technical issues, guiding them through step-by-step solutions.
• Escalating unresolved issues to the appropriate support tiers or departments, ensuring timely follow-up.
• Maintaining comprehensive and accurate customer records in the CRM system.
• Identifying and suggesting improvements to support processes and customer resources.
• Educating customers on product features and functionalities to enhance their experience.
• Achieving and maintaining high customer satisfaction scores.
• Collaborating with team members to share knowledge and best practices.
• Participating in regular training sessions to stay updated on products and support procedures.

• Respond to customer inquiries via multiple channels (phone, email, chat).
• Provide technical assistance and troubleshooting support.
• Diagnose and resolve customer issues efficiently.
• Maintain accurate customer records in the CRM system.
• Escalate complex issues to appropriate teams.
• Educate customers on product features and usage.
• Gather customer feedback for service improvement.
• Strive to achieve high levels of customer satisfaction.

• Previous experience in customer service or technical support.
• Excellent communication and active listening skills.
• Strong problem-solving abilities.
• Proficiency in using CRM software and helpdesk tools.
• Ability to work effectively in a hybrid environment.
• Customer-centric mindset.