Showing 164 Bet365 jobs in Stoke
Remote Head of Esports & Gaming Operations
Coventry, West Midlands
£75000 Annually
WhatJobs
Posted 6 days ago
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Job Description
Our client is seeking a visionary and highly motivated Head of Esports & Gaming Operations to lead their globally distributed team. This is a fully remote position, offering the flexibility to work from anywhere. The successful candidate will be responsible for developing and executing the strategic vision for the company's esports and gaming initiatives, overseeing all operational aspects from team management and event coordination to community engagement and content creation. You will drive the growth and success of our esports teams, foster a positive and competitive environment, and ensure high levels of player performance and satisfaction. Responsibilities include managing league operations, securing sponsorships, and building strong relationships with game developers, publishers, and key influencers within the gaming ecosystem. You will also be instrumental in shaping the brand's presence in the competitive gaming space, creating engaging content and managing social media campaigns to expand our reach. The ideal candidate will have a deep understanding of the esports landscape, a proven track record in managing competitive gaming teams or organizations, and exceptional leadership and strategic planning skills. Experience in event management, marketing, and community building within the gaming industry is crucial. You should possess strong financial acumen for budget management and sponsorship acquisition. This remote role requires excellent communication and collaboration skills, the ability to work autonomously, and a passion for competitive gaming. Join an innovative company at the forefront of the esports industry and shape the future of competitive gaming on a global scale. This is a unique opportunity to lead and grow a critical function within the entertainment sector from the comfort of your own home.
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0
Remote Customer Support Specialist
CV1 3AX Coventry, West Midlands
£25000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client, a rapidly growing technology firm renowned for its innovative (Specify Product/Service, e.g., SaaS platform), is looking for an exceptional Remote Customer Support Specialist to join their dedicated client success team. This role is central to providing outstanding technical and service support to a diverse global customer base. As a fully remote position, you will leverage your communication skills and problem-solving abilities to ensure our clients receive timely and effective assistance, directly contributing to customer satisfaction and retention.
Your primary responsibilities will include responding to customer inquiries via multiple channels, including email, live chat, and phone, with a focus on resolving technical issues, answering product-related questions, and guiding users through platform functionalities. You will meticulously document customer interactions, troubleshooting steps, and resolutions in the company's CRM system, maintaining accurate and up-to-date records. This role requires a deep understanding of the product, enabling you to provide clear, concise, and helpful advice.
You will be expected to troubleshoot complex technical problems, escalating issues to higher-level support or development teams when necessary, and ensuring follow-up until resolution. Proactively identifying trends in customer issues and providing feedback to the product and engineering teams to drive improvements will be a key aspect of this position. Creating and updating support documentation, FAQs, and knowledge base articles to empower customers and fellow support agents will also be an important contribution.
The ideal candidate will have a minimum of 2 years of experience in a customer support or technical helpdesk role, preferably within the technology sector. Exceptional written and verbal communication skills are paramount, with the ability to explain technical concepts clearly to non-technical users. Proficiency in using ticketing systems (e.g., Zendesk, Intercom) and CRM software is essential. A strong aptitude for troubleshooting and problem-solving, combined with patience and empathy, is required. You must be a self-motivated individual, capable of managing your time effectively and working autonomously in a remote environment. A stable internet connection and a dedicated workspace are necessary prerequisites.
This is an excellent opportunity for a customer-focused individual passionate about technology and delivering superior service. If you thrive in a remote-first culture and are eager to contribute to a dynamic company in **Coventry, West Midlands, UK**, we encourage you to apply and become an integral part of our client success journey.
Your primary responsibilities will include responding to customer inquiries via multiple channels, including email, live chat, and phone, with a focus on resolving technical issues, answering product-related questions, and guiding users through platform functionalities. You will meticulously document customer interactions, troubleshooting steps, and resolutions in the company's CRM system, maintaining accurate and up-to-date records. This role requires a deep understanding of the product, enabling you to provide clear, concise, and helpful advice.
You will be expected to troubleshoot complex technical problems, escalating issues to higher-level support or development teams when necessary, and ensuring follow-up until resolution. Proactively identifying trends in customer issues and providing feedback to the product and engineering teams to drive improvements will be a key aspect of this position. Creating and updating support documentation, FAQs, and knowledge base articles to empower customers and fellow support agents will also be an important contribution.
The ideal candidate will have a minimum of 2 years of experience in a customer support or technical helpdesk role, preferably within the technology sector. Exceptional written and verbal communication skills are paramount, with the ability to explain technical concepts clearly to non-technical users. Proficiency in using ticketing systems (e.g., Zendesk, Intercom) and CRM software is essential. A strong aptitude for troubleshooting and problem-solving, combined with patience and empathy, is required. You must be a self-motivated individual, capable of managing your time effectively and working autonomously in a remote environment. A stable internet connection and a dedicated workspace are necessary prerequisites.
This is an excellent opportunity for a customer-focused individual passionate about technology and delivering superior service. If you thrive in a remote-first culture and are eager to contribute to a dynamic company in **Coventry, West Midlands, UK**, we encourage you to apply and become an integral part of our client success journey.
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1
Remote Customer Support Specialist
CV1 Coventry, West Midlands
£28000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Are you a customer-centric individual with exceptional communication skills and a passion for problem-solving? Our client is looking for dedicated Customer Support Specialists to join their growing team in a fully remote capacity. This role offers the flexibility to work from the comfort of your home office, serving a diverse customer base across the UK. You will be the primary point of contact for customer inquiries, providing timely and effective solutions to ensure a high level of customer satisfaction. This is an exciting opportunity to contribute to a positive customer experience in a remote-first environment.
Your Responsibilities:
Your Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Troubleshoot and resolve technical issues and product-related questions.
- Provide detailed information about products and services.
- Escalate complex issues to appropriate departments when necessary.
- Maintain accurate customer records and interaction logs in the CRM system.
- Identify opportunities to improve customer experience and provide feedback to the team.
- Adhere to company policies and procedures, ensuring customer data privacy.
- Proactively engage with customers to offer support and gather feedback.
- Develop a deep understanding of our client's offerings to provide expert advice.
- Contribute to building a strong online community and knowledge base.
- Work collaboratively with team members to achieve departmental goals.
- Continuously strive to exceed customer expectations in every interaction.
- Proven experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced remote setting.
- A patient, empathetic, and customer-focused attitude.
- High school diploma or equivalent; further education or relevant certifications are a plus.
- Reliable internet connection and a dedicated workspace suitable for remote work.
- Ability to adapt quickly to new technologies and processes.
- Experience with (Specific Software/Product relevant to the fictional company) is advantageous.
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2
Senior Customer Support Specialist
CV1 2AA Coventry, West Midlands
£30000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a dynamic and rapidly growing tech company, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their fully remote team. This is an exceptional opportunity to become an integral part of a company that values innovation, collaboration, and exceptional customer care. You will be responsible for providing first-line technical assistance and support to clients, ensuring their seamless operation and satisfaction with our client's cutting-edge products.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to software and hardware, escalating complex problems to senior technical staff when necessary.
- Guide customers through problem-solving processes, offering clear and concise instructions.
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
- Develop and maintain a deep understanding of our client's product suite to effectively troubleshoot and advise customers.
- Contribute to the creation and improvement of knowledge base articles and support documentation.
- Identify trends in customer issues and provide feedback to the product development team for continuous improvement.
- Assist in training new support team members.
- Proactively identify opportunities to enhance the customer experience and drive customer loyalty.
- Uphold the company's commitment to providing world-class customer service, acting as a brand ambassador.
Qualifications:
- Proven experience in a customer support or helpdesk role, preferably in a technical environment.
- Strong understanding of common software applications and operating systems.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a remote setting.
- A proactive approach to problem-solving and a keen eye for detail.
- Demonstrated ability to work independently and as part of a distributed team.
- High school diploma or equivalent; a degree in a related field is a plus.
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3
Senior Customer Support Specialist
CV1 2GW Coventry, West Midlands
£28000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for an experienced and empathetic Senior Customer Support Specialist to join their dedicated, fully remote team. This role is crucial in providing exceptional support to our diverse customer base, resolving complex issues, and acting as a point of escalation for more challenging queries. You will be instrumental in maintaining high customer satisfaction levels and contributing to the continuous improvement of our support processes. The ideal candidate will possess excellent communication skills, a patient demeanour, and a passion for problem-solving. You will be working across multiple communication channels, including email, live chat, and phone, ensuring timely and accurate responses.
Key Responsibilities:
The successful candidate will have a proven track record in customer service, with at least 3 years of experience in a similar role. Strong analytical and problem-solving skills are essential, as is the ability to remain calm and professional under pressure. You should be highly organised, self-motivated, and able to manage your workload effectively in a remote setting. Familiarity with CRM software and helpdesk ticketing systems is a must. This is a remote position, ideal for someone who thrives in an independent working environment and values flexibility. The role is based in Coventry, West Midlands, UK , but will be performed entirely remotely.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via email, chat, and phone with professionalism and efficiency.
- Investigate and troubleshoot complex customer problems, identifying root causes and implementing effective solutions.
- Provide clear and concise explanations of product features, services, and policies to customers.
- Escalate unresolved issues to appropriate departments and follow up to ensure resolution.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify trends in customer issues and provide feedback to product and service improvement teams.
- Assist in training and mentoring junior customer support representatives.
- Develop and update support documentation, FAQs, and knowledge base articles.
- Contribute to the development and implementation of new customer support strategies and initiatives.
- Maintain a high level of product knowledge to effectively assist customers.
- Proactively identify opportunities to improve the customer experience and support processes.
The successful candidate will have a proven track record in customer service, with at least 3 years of experience in a similar role. Strong analytical and problem-solving skills are essential, as is the ability to remain calm and professional under pressure. You should be highly organised, self-motivated, and able to manage your workload effectively in a remote setting. Familiarity with CRM software and helpdesk ticketing systems is a must. This is a remote position, ideal for someone who thrives in an independent working environment and values flexibility. The role is based in Coventry, West Midlands, UK , but will be performed entirely remotely.
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4
Customer Support Team Lead
CV1 2DT Coventry, West Midlands
£28000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a motivated and experienced Customer Support Team Lead to join their thriving customer service department in Coventry, West Midlands, UK . This role is instrumental in ensuring exceptional customer experiences by leading and developing a team of customer support specialists. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of customer service principles. Responsibilities include managing the day-to-day operations of the support team, setting performance goals, monitoring key metrics, and providing coaching and training to enhance team performance. You will be responsible for resolving escalated customer issues, identifying trends in customer inquiries, and collaborating with other departments to implement service improvements. A passion for customer satisfaction, problem-solving abilities, and experience with customer support software are essential. This role offers a hybrid working arrangement, combining office-based collaboration with the flexibility of remote work. If you are a results-oriented leader dedicated to delivering outstanding customer service, this is an excellent opportunity.
Key Responsibilities:
Key Responsibilities:
- Lead, coach, and motivate a team of customer support representatives.
- Manage daily team operations, ensuring efficient handling of customer inquiries.
- Set performance targets and monitor team KPIs, such as response times and customer satisfaction scores.
- Handle and resolve complex or escalated customer issues promptly and effectively.
- Identify customer service trends and work with relevant departments to implement improvements.
- Conduct regular team meetings and provide constructive feedback.
- Develop and deliver training programs for new and existing team members.
- Ensure adherence to company policies and customer service standards.
- Contribute to the development and refinement of customer support processes.
- Proven experience in a customer service or support role, with at least 2 years in a leadership or supervisory capacity.
- Excellent understanding of customer service principles and best practices.
- Strong leadership, coaching, and motivational skills.
- Proficiency in using CRM and customer support ticketing systems.
- Exceptional communication, listening, and problem-solving skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Experience with performance management and quality assurance in a contact center environment.
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5
Senior Customer Support Specialist
CV1 2GN Coventry, West Midlands
£26000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a dynamic and rapidly growing e-commerce enterprise, is looking for a dedicated and empathetic Senior Customer Support Specialist to join their thriving team in **Coventry, West Midlands, UK**. This is a crucial role where you will be the primary point of contact for customers, providing exceptional support and ensuring a positive brand experience. You will handle a variety of customer inquiries via phone, email, and live chat, resolving issues efficiently and effectively. As a senior member of the team, you will also be responsible for training new staff, handling complex escalated issues, and contributing to the improvement of support processes and documentation.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries promptly and professionally across multiple channels (phone, email, chat).
- Troubleshoot and resolve customer issues related to products, orders, shipping, and account management.
- Accurately document all customer interactions and resolutions in the CRM system.
- Provide detailed product information and guidance to customers.
- Identify and escalate complex issues to the appropriate departments or management.
- Train and mentor new customer support representatives, sharing best practices and product knowledge.
- Contribute to the development and maintenance of knowledge base articles and FAQs.
- Proactively identify trends in customer issues and suggest improvements to products or services.
- Assist in implementing and refining customer service policies and procedures.
- Participate in team meetings and contribute to a collaborative and supportive work environment.
- Maintain a high level of customer satisfaction and adherence to service level agreements.
- Proven experience in a customer service or support role, with at least 2 years in a senior or lead capacity.
- Excellent communication, active listening, and problem-solving skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to remain calm and professional under pressure.
- Strong understanding of customer service principles and best practices.
- Experience in e-commerce or retail customer support is highly desirable.
- Ability to multitask and manage time effectively.
- A passion for helping customers and a commitment to delivering outstanding service.
- Experience in training or mentoring junior staff.
- High school diploma or equivalent; further education or relevant certifications are a plus.
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6
Customer Support Team Lead
CV1 1GT Coventry, West Midlands
£30000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is seeking a proactive and experienced Customer Support Team Lead to manage their dedicated support team. This hybrid role offers a blend of remote work and in-office collaboration, based in Coventry, West Midlands, UK . You will be responsible for leading, motivating, and developing a team of customer support professionals to deliver exceptional service and resolve client inquiries efficiently. The ideal candidate will have a strong background in customer service, with proven experience in team leadership and a deep understanding of customer support best practices. You will oversee daily operations, handle escalated customer issues, monitor team performance metrics, and implement strategies to enhance customer satisfaction and loyalty. Your role will involve coaching team members, conducting performance reviews, and ensuring adherence to service level agreements (SLAs). You will also collaborate with other departments, such as product development and sales, to feedback customer insights and drive improvements. This hybrid position requires excellent communication, problem-solving, and organisational skills, enabling effective management of both remote and in-office team members. If you are passionate about delivering outstanding customer experiences and have a knack for leadership, we encourage you to apply.
Responsibilities:
Qualifications:
This role is based at our office in Coventry, West Midlands, UK , with a hybrid work arrangement.
Responsibilities:
- Lead and manage a team of customer support representatives.
- Provide coaching, training, and performance feedback to team members.
- Handle escalated customer issues and ensure timely resolution.
- Monitor and analyse team performance metrics (e.g., response times, resolution rates, CSAT).
- Implement and improve customer support processes and workflows.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Foster a positive and collaborative team environment.
- Collaborate with product and sales teams to share customer feedback and insights.
- Develop and maintain support documentation and knowledge base articles.
- Onboard new customer support team members.
- Contribute to the overall customer experience strategy.
- Manage scheduling and staffing to ensure adequate coverage.
Qualifications:
- Minimum 3 years of experience in a customer support role, with at least 1 year in a team lead or supervisory capacity.
- Proven experience in managing and motivating a support team.
- Strong understanding of customer service principles and best practices.
- Excellent problem-solving and conflict resolution skills.
- Proficiency in using CRM software and customer support tools.
- Strong communication, interpersonal, and leadership skills.
- Ability to work effectively in a hybrid work environment.
- Experience in the SaaS industry is a plus.
- Detail-oriented with strong organisational abilities.
- Bachelor's degree or equivalent experience.
This role is based at our office in Coventry, West Midlands, UK , with a hybrid work arrangement.
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7
Remote Customer Support Specialist
CV1 2GT Coventry, West Midlands
£25000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to provide exceptional service to their valued customers. This is a fully remote position, offering the flexibility to work from home. You will be the primary point of contact for customer inquiries, providing timely and effective solutions via phone, email, and live chat. The role involves troubleshooting technical issues, answering product-related questions, processing orders and returns, and escalating complex problems to appropriate departments. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a genuine passion for helping others. You should be proficient in using customer relationship management (CRM) software and other support tools. A strong understanding of the company's products and services is essential, and you will be provided with comprehensive training. This role requires the ability to multitask, manage your workload efficiently, and maintain a positive attitude under pressure. You will play a crucial role in enhancing customer satisfaction and loyalty. Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally.
- Provide technical support and product information via multiple channels.
- Process orders, returns, and exchanges accurately.
- Escalate complex customer issues to senior support or relevant departments.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Identify recurring customer issues and provide feedback for product or service improvement.
- Educate customers on product features and best practices.
- Contribute to building customer loyalty and positive brand perception.
- Adhere to service level agreements (SLAs) and company policies.
- Participate in ongoing training to enhance product knowledge and support skills.
- Previous experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and ticketing systems.
- Ability to multitask and manage time effectively in a remote environment.
- Patience, empathy, and a customer-centric attitude.
- Adaptability and willingness to learn new products and processes.
- High school diploma or equivalent; associate's degree preferred.
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8
Senior Customer Support Specialist
CV1 1AA Coventry, West Midlands
£30000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and empathetic Senior Customer Support Specialist to join their dedicated support team. This position is fully remote, allowing you to provide exceptional service from your home base anywhere in the UK. You will be responsible for handling complex customer inquiries, resolving technical issues, and providing guidance on product usage across various communication channels, including email, chat, and phone. The ideal candidate will possess a strong understanding of customer support best practices, excellent problem-solving skills, and a passion for delivering outstanding customer experiences. Your responsibilities will include troubleshooting advanced customer issues, escalating complex problems to appropriate departments, and documenting solutions for knowledge base articles. You will play a key role in mentoring junior support staff, sharing expertise, and contributing to team training initiatives. Proactive identification of recurring customer issues and the ability to propose solutions for process improvements are highly valued. The successful candidate will demonstrate exceptional communication and interpersonal skills, with the ability to remain calm and professional under pressure. Proficiency in using helpdesk software and CRM systems is essential. A strong technical aptitude and the ability to quickly learn new products and services are required. We are looking for a dedicated, detail-oriented individual who takes ownership of customer issues and strives for first-contact resolution. If you are a seasoned support professional looking for a challenging and rewarding remote role where you can make a real difference to customer satisfaction, we encourage you to apply.
Location: Coventry, West Midlands, UK (Fully Remote)
Location: Coventry, West Midlands, UK (Fully Remote)
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9