109 Brand Loyalty jobs in the United Kingdom

• A proven Customer Success Manager or Client Services lead with experience in managing enterprise-level loyalty and engagement programmes .
• Experienced marketeer , ideally with marketing agency experience on the Account Management side.
• Digital marketing skills, idealy with hands on loyalty programme management experience.
• A strategic, commercially-minded professional who understands how to deliver value and results for clients .
• An excellent communicator with experience leading QBRs, client reviews, and stakeholder management at senior levels.
• Passionate about building strong relationships, delivering successful programmes , and being a trusted partner to clients.
• A collaborative team player who thrives in a fast-paced, high-growth environment , and is ready to help scale the function,

• A key role in a rapidly scaling SaaS company that works with global brands like Skyscanner, HelloFresh, Lebara, JD Sports , and more.
• The opportunity to own relationships with enterprise clients and deliver high-impact loyalty programmes.
• A flexible remote-first role , with a team workspace available in Manchester .
• Career progression as part of a growing customer success and partnerships function.
• Profit share, share options, and great benefits including a rewards platform and health cash plan.

Propello Cloud is a leading SaaS loyalty and rewards platform , helping brands drive acquisition, retention and engagement through bespoke white-label reward programmes. We power solutions for major clients across retail, travel, telco, energy, and financial services , delivering measurable outcomes with an agile and client-first approach.

We’re on a mission to make loyalty smarter and more rewarding — for both businesses and customers.

Requirements

As Senior Customer Success Manager , you will be responsible for leading the successful delivery and performance of loyalty and affiliate programmes for a portfolio of enterprise clients. You’ll work closely with our Head of Customer Success , our partnerships team , and the wider product and delivery teams to ensure that every programme delivers value, impact, and commercial growth.

You’ll play a key role in building long-term relationships, running QBRs, managing ongoing programme improvements, and supporting the growth of our client base.

• Manage a portfolio of enterprise clients, acting as their primary point of contact and strategic advisor .
• Oversee the ongoing delivery and optimisation of loyalty and rewards programmes.
• Lead regular performance reviews and QBRs , using data insights to inform recommendations.
• Coordinate with internal teams (marketing, partnerships, product, and tech) to ensure smooth delivery and client satisfaction.

• Collaborate with the partnerships team to source, onboard and manage affiliate merchant offers that align with client goals.
• Help ensure that offers are relevant, high-performing, and brand-aligned , contributing to programme engagement and ROI.

• Identify opportunities to grow client accounts through upselling, renewals, or added services.
• Ensure programme performance is linked to client KPIs and helps drive measurable business outcomes .

• Support the Head of Customer Success in driving best practice across the team.
• Help mentor junior CSMs and contribute to internal process improvement and knowledge sharing.

• 5+ years’ experience in a Customer Success, Markeyting Agency Account Management , or Client Delivery role within Martech SaaS, loyalty tech, or marketing services .
• Experience working with affiliate partnerships or managing loyalty content/offers.
• Strong understanding of customer loyalty, engagement, and lifecycle marketing .
• Excellent client-facing skills and a track record of building relationships at a senior level .
• A data-led mindset — confident using dashboards, analytics and insights to guide performance.
• Experience delivering QBRs , running workshops, and managing performance improvements.
• Commercially aware — able to spot upsell opportunities and guide clients to long-term success.
• Highly organised and detail-oriented, with the ability to manage multiple complex programmes.
• A confident presenter, able to communicate clearly to both internal and external stakeholders.

Benefits

• Competitive base salary + bonus
• Profit share and equity options
• Remote-first working policy
• Optional Manchester workspace
• Pension scheme
• Health cash plan
• Access to Propello rewards programme
• Generous holiday allowance
• Ongoing learning & development opportunities

If you’re excited about the prospect of joining a fast paced business development team in a fast-growing SaaS company, we’d love to hear from you.

• Developing and implementing long-term brand strategies and annual marketing plans to achieve business objectives.
• Leading and mentoring a team of brand managers, fostering a collaborative and high-performance culture.
• Overseeing the development and execution of integrated marketing campaigns across multiple channels.
• Identifying new product development opportunities and guiding the innovation pipeline from concept to launch.
• Conducting market research and consumer analysis to understand trends, competitor activities, and unmet consumer needs.
• Managing the brand budget effectively, ensuring optimal allocation of resources and ROI.
• Collaborating closely with sales, R&D, supply chain, and external agencies to ensure seamless brand execution.
• Monitoring brand performance metrics, analyzing results, and adapting strategies as necessary.
• Ensuring brand consistency and integrity across all touchpoints.
• Staying abreast of industry best practices and emerging marketing trends.

• Developing and implementing long-term brand strategies to drive market share and profitability.
• Leading and mentoring a team of brand managers and marketing professionals.
• Conducting market research and consumer insights analysis to identify new opportunities and trends.
• Overseeing the development and execution of integrated marketing campaigns, including advertising, digital, social media, and in-store promotions.
• Managing brand budgets, ensuring effective allocation of resources and ROI measurement.
• Collaborating with cross-functional teams, including sales, product development, and supply chain, to ensure alignment and successful product launches.
• Building and nurturing strong relationships with external agencies and partners.
• Monitoring competitive activities and market dynamics, adapting strategies as necessary.
• Ensuring brand equity and consistency across all brand communications and product offerings.
• Reporting on brand performance and strategic initiatives to executive leadership.

• Master's degree in Marketing, Business Administration, or a related field.
• A minimum of 10 years of experience in brand management, with at least 5 years in the FMCG industry.
• Proven track record of successfully launching and growing brands.
• Strong analytical and strategic thinking skills, with the ability to translate insights into actionable plans.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated experience in managing marketing budgets and measuring campaign effectiveness.
• Proficiency in digital marketing and e-commerce strategies within the FMCG context.
• Creative and innovative mindset, with a passion for consumer brands.
• Experience working with complex product portfolios and multiple market segments.
• Based in or willing to relocate to Belfast, Northern Ireland, UK , as this role requires a consistent presence at our main office.

• Develop and implement comprehensive brand strategies to drive long-term growth and market leadership for assigned brands.
• Oversee all aspects of brand marketing, including advertising, promotions, digital marketing, social media, and public relations.
• Conduct in-depth market and consumer research to identify key trends, opportunities, and competitive threats.
• Develop and manage brand positioning, messaging, and visual identity to ensure consistency across all touchpoints.
• Create and execute integrated marketing plans, setting clear objectives and KPIs, and measuring performance against them.
• Manage brand budgets effectively, ensuring optimal allocation of resources and maximizing ROI.
• Collaborate closely with cross-functional teams, including sales, product development, R&D, and agencies, to ensure brand alignment and successful product launches.
• Lead and mentor a team of brand managers and marketing professionals, fostering a high-performance culture.
• Identify and cultivate strategic partnerships to enhance brand visibility and reach.
• Monitor brand health, consumer sentiment, and competitive activity, adapting strategies as needed.

• Bachelor's or Master's degree in Marketing, Business Administration, or a related field.
• A minimum of 8 years of progressive experience in brand management within the FMCG industry.
• Proven track record of developing and executing successful brand strategies that have driven significant business growth.
• Strong understanding of consumer behaviour, market dynamics, and digital marketing trends.
• Experience managing multi-channel marketing campaigns and evaluating their effectiveness.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in market research methodologies and data analysis.
• Ability to think strategically and creatively, with a passion for storytelling and brand building.
• Experience in managing agency relationships and external partnerships.
• Demonstrated ability to thrive and lead effectively in a fully remote work environment.

Personnel Selection Recruitment Andover are pleased to be working alongside a fantastic local environmental community charity, based within Andover Hampshire. We are helping assist with the recruitment of a Publicity and Communications Officer of whom will be reporting to the Board of Trustees. This will be a 6 month contract role, working two days a week ( flexible ) and offers hybrid working opportunities. Salary is £52,000 pro rata ( £10,400 for the duration of the contract )

An award-winning, community-led environmental charity with a mission to educate, engage and empower people of all ages to take action for the environment. They work in partnership with schools, community groups and volunteers to deliver hands-on projects in conservation, climate education and community regeneration. The Publicity & Communications Officer will take the lead in developing a clear and coherent communications strategy. They will strengthen the charity's brand identity.

Key Responsibilities

• Brand, PR & Publicity.
• Social Media & Content.
• Campaigns & Engagement.
• Media Relations.
• Monitoring & Reporting.

Person Specification

The ideal candidate will have a strong commitment to sustainability and environmental protection, able to inspire people to connect to nature and to work closely within a team. The candidate would have experience of independent project management and recording, be an excellent communicator, well organised yet able to respond quickly to changing circumstances and able to use digital tools for organising and promoting projects.

Essential

• Batchelor’s degree or equivalent in Marketing Communications/PR or proven experience in PR, communications, marketing or journalism.
• Proficiency in IT tools such as Excel, G-Suite, Mailchimp and other digital platforms
• Strong experience in managing social media and growing engaged audiences including familiarity with SEO principles and best practices.
• Excellent written and verbal communication skills, adaptable to different audiences.
• Ability to plan, deliver and evaluate communications campaigns.
• Strong organisational skills and the ability to manage multiple priorities.
• Passion for environmental issues, youth engagement and community involvement.
• Ability to work flexibly, independently and collaboratively.
• Hold a clean driving licence and have access to own car insured appropriately for work-use
• Willingness to undertake additional training as required

Desirable

• Experience in the charity or environmental sectors.
• Understanding of behaviour change campaigns or climate education.

Experience producing creative content (graphics, video, photography).

If this sounds the perfect role for you and you would like some more information and a full job spec, please apply today with your latest CV. One of our consultants will be in contact if your application is successful. 

Thank you

Personnel Selection Recruitment Andover are pleased to be working alongside a fantastic local environmental community charity, based within Andover Hampshire. We are helping assist with the recruitment of a Publicity and Communications Officer of whom will be reporting to the Board of Trustees. This will be a 6 month contract role, working two days a week ( flexible ) and offers hybrid working opportunities. Salary is £52,000 pro rata ( £10,400 for the duration of the contract )

An award-winning, community-led environmental charity with a mission to educate, engage and empower people of all ages to take action for the environment. They work in partnership with schools, community groups and volunteers to deliver hands-on projects in conservation, climate education and community regeneration. The Publicity & Communications Officer will take the lead in developing a clear and coherent communications strategy. They will strengthen the charity's brand identity.

Key Responsibilities

• Brand, PR & Publicity.
• Social Media & Content.
• Campaigns & Engagement.
• Media Relations.
• Monitoring & Reporting.

Person Specification

The ideal candidate will have a strong commitment to sustainability and environmental protection, able to inspire people to connect to nature and to work closely within a team. The candidate would have experience of independent project management and recording, be an excellent communicator, well organised yet able to respond quickly to changing circumstances and able to use digital tools for organising and promoting projects.

Essential

• Batchelor’s degree or equivalent in Marketing Communications/PR or proven experience in PR, communications, marketing or journalism.
• Proficiency in IT tools such as Excel, G-Suite, Mailchimp and other digital platforms
• Strong experience in managing social media and growing engaged audiences including familiarity with SEO principles and best practices.
• Excellent written and verbal communication skills, adaptable to different audiences.
• Ability to plan, deliver and evaluate communications campaigns.
• Strong organisational skills and the ability to manage multiple priorities.
• Passion for environmental issues, youth engagement and community involvement.
• Ability to work flexibly, independently and collaboratively.
• Hold a clean driving licence and have access to own car insured appropriately for work-use
• Willingness to undertake additional training as required

Desirable

• Experience in the charity or environmental sectors.
• Understanding of behaviour change campaigns or climate education.

Experience producing creative content (graphics, video, photography).

If this sounds the perfect role for you and you would like some more information and a full job spec, please apply today with your latest CV. One of our consultants will be in contact if your application is successful. 

Thank you