69 British Airways jobs in Heathrow
Customer Service Manager
Posted today
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Job Description
We are looking for a passionate and talented Customer Service Manager to join our team at London Heathrow.
The Customer Service Manager manages the customer relationship between WFS, the airline and airline customers including continuous development of the relationship and ensuring service level agreements are met.
This is an exciting opportunity to be part of a global leader in the airline cargo industry. We offer a competitive salary along with opportunities to progress your career.
Your main responsibilities on a day to day basis will be:-- Driving customer onboarding.
- Leading implementation and embedment.
- Engaging with customers through weekly service meetings.
- Delivering airline Key Performance Indicators and Service Level Agreements.
- Acting as a link between operations and customer.
- Developing and introducing new business.
- Monitoring and managing customer Key Performance Indicators.
- Producing reports for senior managers.
- Daily monitoring of all staff, KPIs, systems, data, and processes to ensure operational objectives are consistently met.
- Supporting the operational planning and rostering to mitigate potential impacts (review of skill sets & staffing levels and execution of customer requests, and special projects).
- Maintaining consistent physical presence on the shop floor, contributing to shift briefings, site audits, staff engagement and motivation.
- Customer Service Experience within a service delivery environment.
- Confidence to explore and develop new business opportunities.
- Good communication skills with the ability to build strong relationships with key stakeholders.
- Planning and organisational skills including handling multiple tasks and prioritising them.
- Airport experience is desirable.
Please note that successful candidates will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.
Our ValuesSafety
- Always look out for our own and each other's safety.
- Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
- Comply with all relevant safety regulations and standards at all times.
- Learn from mistakes and share that learning.
Customer Focus
- Delight customers by actively anticipating their needs, concerns and preferences.
- Offer alternative "yes" solutions to "no" situations.
- Deliver service excellence and always aim to exceed customer expectations.
Respect
- Appreciate everyone's background, cultural values and opinions at all times.
- Actively listen and understand other's intent and point of view, especially during disagreements.
- Build trusting relationships, demonstrate empathy and care for others.
Excellence
- Always do the right thing. Do it right the first time.
- Demonstrate extreme ownership: See it, Own it, Solve it.
- Adopt a growth mindset: keep learning, stay agile, be resilient.
- Set high expectations, embrace innovation and practice continuous improvement.
Teamwork
- Prioritise SATS Group's interests over one's own and department needs.
- Proactively share resources, ideas and information constructively.
- Build on each other's strengths and ideas to achieve win-win outcomes.
WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.
In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.
Customer Service Representative
Posted 4 days ago
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Customer Service Representative – Job Description
We are seeking a motivated and service-oriented Customer Service Representative to join our team in the Hospitality and Tourism industry. This hybrid role, located on Queen Street in Auckland, is ideal for individuals who enjoy working with people and thrive in fast-paced environments.
As a Customer Service Representative, you will play a key role in delivering exceptional service to our guests, clients, and visitors. You will handle a variety of customer interactions, including inquiries, bookings, complaints, and general support, across phone, email, and face-to-face channels. Your goal will be to ensure each customer has a smooth, helpful, and positive experience from start to finish.
We welcome applicants with no prior experience, as we offer one-on-one professional training to help you gain the skills and confidence needed to succeed. If you are enthusiastic, reliable, and eager to learn, this is an excellent opportunity to build your career in the hospitality sector.
Key Responsibilities:
- Assist customers with bookings, reservations, inquiries, and complaints
- Maintain accurate and up-to-date records of customer interactions
- Provide clear and friendly communication across multiple channels
- Collaborate with internal departments to meet customer needs
- Handle transactions or payment processing as required
- Promote services, products, and special offers when appropriate
- Maintain a positive and professional image at all times
Requirements:
- No prior experience necessary; full training will be provided
- Excellent verbal and written communication skills
- Strong problem-solving abilities and a customer-oriented mindset
- Ability to multitask and perform well under pressure
- Flexible availability, including evenings and weekends
- A willingness to learn and grow in a team environment
If you are passionate about delivering great service and looking for a supportive team that values your development, we encourage you to apply.
Company Details
Customer Service Specialist
Posted today
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Bilingual Customer Service Specialist – EMEA
Term: 1 year
Pay: £15.59 per hour
Location: Amersham (HP7 postcode)
3 days on site per week
Be part of something altogether life-changing
Working with our client in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
With our client, you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, our client is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term. Your health and wellbeing are important to us and together we will not compromise on safety in the workplace or the environment.
Our client is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
What you’ll do
- Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
- Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
- Invoicing of service interventions
- Dispute Handling
- Deep dive into stock discrepancies and follow up
- Physical Inventory support
- Activating contracts within in-house systems
- Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
- To provide excellent customer service for customers, both internal and external
- Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
- Provide knowledge and accurate information to customers.
- Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.
Provide the following specific support for customers:
- Management of service requests
- Invoicing of service requests
- Closing service requests
- Monitor and follow-up on customer queries
Who you are
- Written and oral fluency in English (and an additional European language, ideally)
- Excellent communication and interpersonal skills
- Excellent organisational skills and ability to prioritise workload
- Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
- Competent MS Office skills and be comfortable working with different systems
- Previous client and customer service experience
- Ability to work well in a busy customer service environment
- Attention to detail and ability to prioritise
- Flexibility and willingness to work as a team member
Customer Service Advisor
Posted today
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Job Description
Customer Service Advisor
£22,000 – £0,000 | Ruislip | Permanent
A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.
What you’ll be doing:
- Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
- Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
- Building strong relationships to ensure long-term customer loyalty and retention
- Working towards individual and team sales/KPI targets with a focus on high performance
- Delivering a professional, customer-focused experience that drives both satisfaction and results
Who we’re looking for:
- Previous experience in sales, telesales, or customer service within a target-driven environment
- Confident, enthusiastic, and commercially minded communicator
- Results-oriented with the drive to exceed goals and celebrate success
- Motivated, reliable, and proactive problem solver
- Keen to learn, develop, and progress within a growing insurance business
What’s in it for you?
- Competitive salary of £22,00 – £3 000 (dependent on experience)
- Monday to Friday, 37.5 hours per week
- Full training provided with ongoing career development support
- Clear progression routes within a fast-growing business
- A collaborative and supportive team culture that recognises and rewards achievement
Customer Service Advisor
Posted today
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Job Description
Technoworld PLC is a well-established IT hardware supplier with an office based in Borehamwood, Hertfordshire. We are looking for enthusiastic Customer Service personnel, with an interest in IT and helping customers on a day-to-day basis. If you are passionate in customer service and/or have experience in the IT sector we would like to hear from you.
Responsibilities include:
Handling and answering inbound e-mails and calls.
Processing customer orders onto system.
Providing excellent customer service.
Managing customer returns and enquiries
Ensuring enquiries are dealt with in a timely manner.
Prioritising tasks according to importance and urgency
Ensuring returns are handled end to end from customers back to distributors.
Handling customer queries professionally via e-mail and phone.
Managing e-mails through Amazon and eBay platforms within deadlines.
Required Skills:
Great organisational skills
High Attention To Detail
Customer-first attitude
Prioritisation Skills
Able to work effectively individually as well as in a team
Able to listen to and follow guidelines effectively
High level of communication via telephone and e-mail
Other Requirements:
Must live within 30 minutes commute from Borehamwood WD6
Job Type:
Permanent, Full-time
Job Types: Full-time, Part-time, Permanent
Pay: £27,000.00-£35,000.00 per year
Benefits:
- On-site parking
Work Location: In person
Expected start date: 06/10/2025
Customer Service Advisor
Posted today
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Job Description
About Us:
Established in 2007, Trading Depot is an E-Commerce business based in Maidenhead supplying a range of products to DIY and trade markets.
This is a fantastic time to join the Trading Depot brand and with us on our journey to grow online sales even further. Keen for constant expansion, you will be a key part of a successful and growing friendly team, with a family mentality financially supported by a private investment firm.
E-commerce is growing fast, we strongly believe the right team is our success
into next phase of growth and transformation.
Employees have an opportunity for growth within the business, helping within many tasks and showing progression within the company.
Add to our team by joining our friendly work environment and bringing enthusiasm to our business.
Customer Service Assistant (Aftersales)
We are currently recruiting for a Customer Service Assistant, to strengthen our Customer Services team, who put our customers at the heart of everything they do.
The Customer Service Assistant(s) act as the first point of contact for our customers and are a vital part of our team here at Trading Depot.
In this fast paced, demanding role you will build relationships with not only your fellow team members but also our suppliers/manufacturers to achieve the highest level of customer satisfaction by always going that 'extra mile'.
This role will be based in our office in Maidenhead.
Responsibilities include, but are not limited to:
- Provide our customers with a first class, friendly and professional service.
- Managing a varied workload as part of a busy energetic team.
- Acting as the first point of contact for all customer queries, and handling communications professionally and efficiently through a mixture of channels, including but not limited to phone, email & webchat.
- Providing product knowledge to our customers.
- Ability to deal with difficult situations in an assertive, supportive & professional manner.
- Raising returns and dealing with suppliers.
- Liaising with couriers.
- Raising courier claims.
- Contribute to team effort by accomplishing related results as needed.
- Taking ownership of the aftersales department.
- Achieving set individual KPIs on a daily basis.
- Build and maintain a strong relationship with our suppliers/manufactures.
- Support the business in other areas when needed.
Skills Required:
- PC literate (Word, Excel, Outlook essential).
- Professional & confident telephone manner.
- Ability to work as part of a team and independently.
- Ability to organise own workload to meet deadlines.
- Hands on approach to tasks.
- Strong attention to detail.
- Excellent problem-solving skills.
- Ability to multi-task.
- Desire to learn new skills.
- Good standard of written English and maths.
- Previous office & Customer Service experience is essential.
Benefits:
- 21 days paid holiday not including bank holidays.
- Onsite parking.
- Training & coaching.
Salary: Competitive and negotiable (depending on experience).
Job Types: Full-time, Permanent
Pay: £25,400.00-£26,000.00 per year
Benefits:
- Employee discount
- On-site parking
Application question(s):
- What are your salary expectations?
- Do you have a notice period? If so, how long is this period?
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
Customer Service Representative
Posted 18 days ago
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Job Description
Our mission is to be the world's preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It's as simple as that.
We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.
We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world's largest car rental companies.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.
TEAMWORK
- Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
CONTROL & AUDIT
- Adheres to company SOP's for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
CONTINUOUS IMPROVEMENT
- Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.
Your benefits: Fueling your journey
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills: What you'll need for a great journey
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us
The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
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Customer Service Representative
Posted 17 days ago
Job Viewed
Job Description
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues in a timely and effective manner, escalating complex cases as needed.
- Process orders, requests, and returns accurately.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify opportunities to improve the customer experience and suggest service enhancements.
- Build rapport with customers and foster strong relationships.
- Collaborate with internal departments to ensure customer needs are met.
- Adhere to company service standards and performance metrics.
- Assist with administrative tasks related to customer service operations.
- Handle customer feedback and suggestions constructively.
- Previous experience in a customer service or call center environment is essential.
- Excellent communication and listening skills.
- Strong problem-solving abilities and a patient demeanor.
- Proficiency in using CRM software and standard office applications.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A positive attitude and a genuine desire to help customers.
- Good written and verbal English is mandatory.
- Must be able to work full-time from our office located in London, England, UK .
Customer Service Manager
Posted 20 days ago
Job Viewed
Job Description
- Leading, coaching, and motivating a team of customer service representatives to achieve service excellence.
- Developing and implementing customer service policies and procedures to ensure consistent and high-quality support.
- Monitoring customer service performance metrics (e.g., response times, resolution rates, customer satisfaction scores) and identifying areas for improvement.
- Handling escalated customer complaints and resolving complex issues in a timely and professional manner.
- Training new customer service agents on products, services, and customer interaction best practices.
- Managing the customer service schedule and ensuring adequate coverage across all support channels.
- Collaborating with other departments (e.g., Sales, Product Development) to address customer feedback and improve overall customer satisfaction.
- Implementing and optimizing customer service tools and technologies (e.g., CRM, helpdesk software).
- Analyzing customer feedback and identifying trends to provide insights for product and service enhancements.
- Ensuring compliance with company standards and customer service best practices.
- Proven experience as a Customer Service Manager or similar leadership role.
- Demonstrated ability to lead and develop a high-performing customer service team.
- Excellent communication, interpersonal, and conflict resolution skills.
- Strong understanding of customer service principles and best practices.
- Experience with customer service software and CRM systems.
- Ability to analyze data and generate reports on customer service performance.
- Strong organizational and time management skills.
- A passion for delivering exceptional customer service and building customer loyalty.
- Flexibility to work effectively in a hybrid model.
Customer Service Specialist
Posted today
Job Viewed
Job Description
Bilingual Customer Service Specialist – EMEA
Term: 1 year
Pay: £15.59 per hour
Location: Amersham (HP7 postcode)
3 days on site per week
Be part of something altogether life-changing
Working with our client in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
With our client, you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, our client is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term. Your health and wellbeing are important to us and together we will not compromise on safety in the workplace or the environment.
Our client is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
What you’ll do
- Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
- Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
- Invoicing of service interventions
- Dispute Handling
- Deep dive into stock discrepancies and follow up
- Physical Inventory support
- Activating contracts within in-house systems
- Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
- To provide excellent customer service for customers, both internal and external
- Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
- Provide knowledge and accurate information to customers.
- Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.
Provide the following specific support for customers:
- Management of service requests
- Invoicing of service requests
- Closing service requests
- Monitor and follow-up on customer queries
Who you are
- Written and oral fluency in English (and an additional European language, ideally)
- Excellent communication and interpersonal skills
- Excellent organisational skills and ability to prioritise workload
- Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
- Competent MS Office skills and be comfortable working with different systems
- Previous client and customer service experience
- Ability to work well in a busy customer service environment
- Attention to detail and ability to prioritise
- Flexibility and willingness to work as a team member