1834 British Airways jobs in Heathrow

• Respond to customer enquiries by phone, email, and chat in a professional, helpful manner.
• Process orders, returns, and exchanges accurately.
• Maintain up-to-date customer records and resolve any issues with a focus on satisfaction.
• Work with other teams to improve service quality.

• Receive, unload, count, and stock incoming inventory.
• Pick, pack, and ship orders efficiently and accurately.
• Maintain accurate stock control and keep the warehouse clean, organised, and safe.
• Operate warehouse equipment, including forklifts and pallet jacks (training provided if needed).

• Provide first-line fixes and technical support.
• Carry out repairs and product testing.
• Manage returns (RMA process) and keep accurate records.
• Produce monthly reports on returns, repairs, and warranty replacements.

• Experience in customer service and warehousing.
• Good IT skills, ideally with experience in CRM or inventory management systems.
• Strong organisational skills with the ability to multitask.
• Great communication and teamwork skills.
• Physically able to move heavy products and operate warehouse equipment.

Job Title: Customer Service Coordinator
Location: Weybridge
Pay rate: 14.71 per hour (salary equiv 28,6200)
Hours: Monday to Friday, 9.00am - 5.30pm
Working pattern: Hybrid with 2 days WFH (after training completed 6 months approx)
Parking at office location: Yes
Start date: ASAP
Duration: 6-12 months +

I am currently recruiting for a Customer Support Coordinator to join a Global organisation for a on-going temporary basis, starting ASAP.

This role is to provide customer support to existing and new customers of the business both B2B and B2C. This will include processing orders, preparing customer quotations, handling telephone and e-mail enquiries from customers, providing support to teams and responding to technical enquiries providing a high level of customer service.

Duties required but no limited to:

• Processing service requests from customers
• identify suitable engineers and dates to attend site
• Proactively communicate with customers to resolve issues in a timely manner
• Producing quotations using SAP, confirming and documenting price and site availability to customer
• Processing customer orders
• Communicating with credit controllers regarding credit checks / issues.
• Where follow up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department's performance targets
• Reviewing systems to identify improvements to processes and procedures
• Prioritise mail to maintain customer satisfaction.
• Maintaining responsibility for administrative and customer service support

Essential skills and qualifications:

• IT Skills Word and PowerPoint
• SAP/CRM or equivalent
• Ability to develop and maintain good relationships internally/externally and at all levels
• Excellent presentation skills and a confident, engaging communicator
• Highly organised & able to prioritise
• Ability to work under pressure and maintain accuracy
• Passion for customer service

Job Title: Customer Service Coordinator

Salary: Circa £28,000

Location: Borehamwood

Contract: Permanent

Hours: Permanent – 40 hours per week shift patterns between Monday to Sunday, 8am to 8:00pm

We are looking for an enthusiastic and friendly customer service professional to join an upbeat and passionate customer service team.

SKILLS REQUIRED

- Proven customer service experience

- Dedicated to offer excellent customer service and represent a brand

- Ability to work towards SLAs and targets

- Excellent computer skills, including  Microsoft packages

- Positive and pro-active approach to work

- Confident and professional telephone manner with excellent communication skills

RESPONSIBILITIES

- Dealing with inbound and outbound communication via phone and email

- Handling any complaints and escalating where necessary

- Handling new and existing bookings

- Sending out confirmations to clients regarding their bookings

- Liaising with customers from start to finish, ensuring they are always informed

- Cross-selling any products to the customers

ADDITIONAL INFORMATION

- 25 days annual leave + bank holidays

- WFH on the weekends

- Auto-enrolment pension

- Free parking on site

- Opportunity to earn incentives with good performance

-Bonus scheme

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data

An excellent opportunity has arisen to work for our established client in Theale as a Customer Service Administrator. Working hours are Monday - Friday, 8.30am - 5.00pm and will be paying an annual salary of between 25,000 - 26,000 depending on experience.

As the Customer Service Administrator, you will be responsible for:

• Assisting the Service/Installations Manager & Supervisor.
• Answering the Service Line telephone promptly and pleasantly and handle all calls/information with discretion and confidentiality.
• Monitor the Service email inbox and deal with any enquires.
• Ensure all service calls are logged promptly onto the customer-based systems
• Arrange for Sub-contractors to attend calls and raise purchase orders.
• Update Engineers assigned calls daily and report any calls that need further works to Service Manager/Supervisor.
• Update customer websites with engineer ETA and delivery of kit/parts.

Benefits:

• 23 days rising to 25 days + Bank holidays
• Health care
• Pension
• Free parking

The successful Customer Service Administrator will have the following related skills / experience:

• Must be pro-active and show ability to resolve issues and find solutions
• Good administration skills with a keen eye for detail
• Experience of working within a busy customer service role
• Effective communication both oral and written
• Full PC literacy on Microsoft software packages
• Must have a can-do attitude and be able to work as part of a team
• A car driver is essential for this position due to the office location

For more information, please contact Julie Harding on (phone number removed)

• CUSTOMERSERVICEADMINISTRATOR
• WOKINGHAM
• PERMANENT
• 24,000INCREASINGTO25,500AFTERSUCCESSFULPROBATION

DuetoanexcitingperiodofexpansionourclientbasedinWokinghamareseekingaCustomerServiceAdministratortojointheirteam.

ThepurposeoftheCustomerServiceAdministratorroleistoprovidehighqualitytelephoneandadministrativeservicesinanefficient,friendlyandprofessionalmanner.

DailydutiesandresponsibilitiesfortheCustomerServiceAdministrator:

• Makingandreceivingcallstoandfromclients
• Outboundcallstochaseforprogressupdates
• Providingqualityadministrativesupportwithgoodattentiontodetail.
• Assistingclientsviae-mail.
• ToachievetargetsinthetimeframesettoensureallcasesareprocessedaspertheServiceLevelAgreements.
• Processingemailandpostqueriesreceivedintotheteamasrequired
• Completingallgeneraladministrationduties
• Ensuringallnewinstructionsareenteredonthesystemaccurately
• Chasingofreportsviatelephone,faxandletter
• Assistingbothclientsandinsurerswithtelephonicandmailqueries
• EnsuringServiceLevelAgreementsaremaintainedonadailybasis.
• Maintainingaccuratedatarecords,usingMicrosoftOfficeandin-housesystems
• Bookingappointmentsusinganin-housebookingsystem
• Filing,faxingandsendingoutwrittencorrespondence.

Ourclientisofferingafantasticsalaryof24,000increasingto25,500aftersuccessfullypassingprobation.Theyalsooffergreatemployeediscountsonalargenumberofhighstreetstores!

InlinewithGDPRregulations,wearemakingyouawarethattoproceedwithyourapplicationwewillneedtocontactyouviaemail,telephoneand/ortextmessage.Toreceivefuturejobalertsfromus,youwillberequiredtoprovideconsentwithinourmarketingpreferenceoptions.Thelinkwillbeprovidedinanemailtoyou.Duetothehighnumberofapplicationswearereceiving,weareunabletorespondtoeveryapplicationindividually.Ifyoudonothearfromuswithin5days,pleaseassumethatyourapplicationhasnotbeensuccessful.

CONTACT ISLINGTON

Contact Islington provides excellent customer service dealing with enquiries and issues end to end within a Contact Centre and face to face environment. In line with the ‘One Islington’ vision and using award-winning technology, Contact Islington is able to bring a seamless range of services and public information to Islington’s diverse communities. Over the coming years more services will be made available through all delivery channels via Contact Islington, increasing first contact resolution to enquires and ensuring customers are the focus of all that we do.

PRIMARY JOB FUNCTION

•To put into practice the Council’s vision of a seamless local service delivery, by providing an administrative and customer service function supporting the Contact Centre.

•To provide a wide range of best in class services that reflects and meets the needs of the diverse local community and internal customers via all access channels; telephone, email/web, face to face and written correspondence.

•To process payment in and payments out of Contact Islington; ensure that timescales and performance target are achieved for both. To set up and issue Contact Islington invoices.

•To provide all services in a customer focused, courteous and efficient manner.

DUTIES AND RESPONSIBILITIES

•To deal with complex enquiries across all access channels i.e. telephone, face-to-face, email and written correspondence in accordance with customer care strategies and corporate policy. To be sensitive to the needs of different customer groups, ensuring rapid and appropriate responses for customers who may be distressed, irate and aggressive, and including those with special needs.

•To deal with all customer interactions in a polite, friendly and efficient manner.

To use the relevant technology systems to provide high quality accurate advice.

•To be readily identifiable as a Contact Islington agent. To comply at all times with the dress code and/or to wear the uniform provided.

•To work shift patterns within designated Contact Islington operational hours including evening and weekend working.

•To maintain records and produce statistics where necessary.

•To correctly handle in-coming post and link correspondence with existing files and to register applications for financial assistance from customers on the Corporate CRM within agreed timescales.

•To monitor personal performance in terms of agreed personal work targets.

•To comply with the Council’s policies and procedures and ensure the confidentiality of customer information.

EDUCATION and EXPERIENCE

Proven relevant experience of complex customer service delivery either face to face or on the telephone, dealing with the public directly in a service provider environment.Or

Proven experience in the public sector working in front-line service delivery either face to face or over the telephone.

Experience of working with a diverse community in a customer focused environment

Experience of using IT& telephony systems and administrative procedures in a customer focused organisation

KNOWLEDGE, SKILLS and ABILITY

Ability to deal with simple and routine face to face, telephone and electronic enquiries in a tactful, courteous and efficient manner

Ability to communicate appropriately and effectively with clarity both orally and in writing.

Able and willing to be flexible and responsive in relation to working times, patterns and locations.

Understanding of equalities issues and commitment to achieving equality of opportunity in service delivery

Ability to work unsupervised and on own initiative with accuracy and attention to detail

Ability to adapt to new ways of working and pursue personal development opportunities

Customer Service Agent Customer Service Agent Customer Service Agent Customer Service Agent Customer Service Agent Customer Service Agent Customer Service Agent

Our client based in Shoreditch, London is recruiting for a Customer Service Administrator to join their busy team. This is a temporary role with a view to permanent to start as soon as possible and the hourly rate is 13 per hour. The hours for this position are 9.00am-5.00pm, Monday-Friday.

Duties:

Customer Service:

• Create, maintain and support an environment where customer service can flourish.
• Respond to all customer communications in a timely, efficient, courteous, and professional manner
• Resolve all customer issues in a timely, efficient, and professional manner
• Maintain accurate documentation and records
• Maintain excellent feedback, shipment, fulfilment, and other ratings on various sales websites
• Ensure accuracy

Orders Administration & Fulfilment:

• Meet shipping deadlines
• Process orders and direct sales
• Answer all emails and customer queries
• Process returns
• Raise customer invoices
• Maintain spreadsheet records related to orders (direct sales, wrong items sent, etc.)
• Process refunds
• Generate and upload postal records
• Enter all tracking numbers (FedEx, USPS, UK, etc.)
• Process Refund and Cancellation Claims
• Data entry of all information required to be inputted into a database for Order Processing and Order Fulfilment
• Follow the correct processes to find missing items for orders

Competencies required for the role:

• Experience within a customer service role
• Excellent Attention to Detail
• Excellent Communication Skills
• Good Flexibility in Managing own Workloads
• Good Organisational Skills

Customer Service Manager - Commercial Linen Services

Location: Hybrid (2 days from home, 3 days on-site or in-office)

Salary: Up to £40,000 per year

Hatched Talent Solutions is proud to be recruiting on behalf of a respected commercial laundry provider delivering essential linen services to healthcare facilities and regional sites across the UK. We're looking for a hands-on, organised, and customer-focused Customer Service Manager to oversee client relationships and service delivery within their dedicated region.

This is a Hybrid relationship-driven role - perfect for someone who enjoys operational oversight, client interaction, and problem-solving in a high-accountability environment.

About the Role

As Customer Service Manager, you will act as the frontline liaison between the business and its healthcare clients. Your core responsibilities will involve managing site relationships, conducting linen stock checks, addressing service issues, and coordinating with internal teams to maintain a high standard of delivery.

Key Responsibilities

• Serve as the primary point of contact for customers across your assigned region
• Conduct regular site visits to hospitals and healthcare facilities
• Carry out accurate stock checks and manage itinerary stock during visits
• Proactively resolve customer issues and maintain service satisfaction
• Maintain a consistent and professional standard of customer care across all touchpoints

What We're Looking For

• Experience in a customer-facing or field-based service role
• Strong communication and interpersonal skills - you'll be the face of the service
• Excellent organisation and time-management capabilities
• Hands-on and practical mindset - confident managing stock, resolving issues, and navigating site visits
• Willingness to travel regularly (UK driving licence and access to a vehicle required)
• Experience within the laundry, linen, or facilities sector is an advantage but not essential

What's on Offer

• Competitive salary of up to £40,000 per year
• Hybrid working (2 days from home, 3 days on-site or in-office)
• The opportunity to manage key client relationships in a critical service sector
• Supportive and collaborative internal team structure
• A stable and growing business with strong client demand