1851 British Airways jobs in London

Join Our Dynamic Customer Service Team! We’re looking for a confident, resilient, and empathetic Customer Service Representative to be the voice of our business. If you enjoy talking to people on the phone, can handle difficult conversations with professionalism, and take pride in solving problems, we’d love to hear from you.

Our client is a leading specialist in energy metering, billing, and services for communal and district heating systems. Using our in-house billing platform, we look after hundreds of communal and district schemes for both private and social housing across the UK, issuing bills for tens of thousands of customers each year. We also support many more households via our pre-payment system.

This is a customer-facing role where you will be the first point of contact for residents, mainly by phone, but also by email. You’ll be responsible for handling billing queries, resolving complaints, and explaining charges clearly and professionally. Many customers may be upset or frustrated when they call, so you’ll need to stay calm, stand your ground where necessary, and still show empathy and understanding. It’s a great opportunity for someone who thrives on communication, enjoys problem-solving, and wants to play a key role in delivering excellent customer service.

Essential requirements:

• Right to work in the UK
• Valid driving licence and own car
• Living within a 30-minute drive of Sevenoaks

What you’ll do:

• Answer customer calls and emails promptly and professionally
• Handle billing queries, payment plans, and refund requests
• Resolve complaints and de-escalate tense situations
• Support our debt management team
• Field technical queries to external partners
• Update and maintain accurate customer records
• Manage move-in/move-out queries for residents
• Request customer feedback and encourage online reviews
• Assist with admin duties, including post and Welcome Packs for new tenants
• Ensure GDPR and data privacy compliance

Must-have skills:

• Strong telephone skills – confident, clear, and personable
• Resilience under pressure – able to handle angry or upset customers without losing composure
• Firm but empathetic approach – balancing authority with care for vulnerable residents
• Problem-solving mindset – able to explain bills and processes clearly, even to frustrated customers
• Attention to detail – accuracy in billing and data is essential
• Good numeracy skills – confident working with figures, explaining bills, and helping customers understand their costs.
• Good organisation, diary management, and Microsoft Office skills (Excel & Word)
• Previous experience in a phone-based customer service role is strongly preferred

Location:

• Based in Sevenoaks, with occasional travel to our Leatherhead office

Benefits Include:

• £24,000-£28,000 Salary (Based on Skills and Experience)
• 22 Days Holiday + Bank Holidays
• Company Bonus Scheme (after one year of employment)
• One day per week work-from-home option
• Full training and ongoing development

How to Apply:

If you’re looking to make a difference in a role where you’ll be valued, challenged, and supported, apply now and join our dedicated team.

Our team is the best in the industry - is it time you join us?

Our nationwide Survey and Safety division hire a range of equipment including Robotic and GPS equipment to the construction, utilities, and infrastructure sectors.

The Role:

As the first point of contact at our depots, Customer Service Administrators play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day will involve:

• Processing all hire desk administration including customer and supplier queries
• Managing a range of incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

• Previous experience of working within a high-volume hire desk role is desirable
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a survey hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

About GAP Group

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

Customer Service Administrator - South Hertfordshire

We are exclusively working with a long-standing client in South-Hertfordshire, who are an award-winning company within the international logistics and transport industry, looking to recruit a Customer Service Administrator on a permanent basis.

We are looking for someone who values team spirit, mutual respect, and a positive work atmosphere, you would be actively contributing to a workplace where colleagues support each other and work together to achieve common goals.

Are you passionate about delivering outstanding customer service and keeping operations running smoothly? You will play a key role in managing customer interactions and ensuring efficient transport solutions.

This role is about more than answering calls, you will ensure that customer requirements are understood, communicated clearly, and delivered effectively, helping to maintain high service standards and strong client relationships.

Shift pattern: Before applying please note that typically you'll be working core working hours of 8.30am to 5pm, 9am to 5.30pm or similar (TBC). You will be working on a hybrid basis, but this will be shift work and you'd be working 9 days in a 2 week period, meaning you'll have an extra day off weekly. This would include some weekends though, which would be remote based days.

The successful candidate must ideally be available to start from late October or sooner. Please note before applying; due to location, we can only consider candidates that drive and have access to a vehicle.

On offer is a competitive salary (up to 29,500) plus excellent benefits including:

• 25 days holiday (+ bank holidays)
• Company bonus scheme
• Hybrid working.
• Career development opportunities.
• Private Health Insurance.
• Enhanced Company Pension Scheme.
• Employee incentive programme
• Free parking.

Duties:

• Act as a key point of contact for customer inquiries, ensuring timely and professional responses.

• Coordinate bookings, collections, and deliveries with internal teams and transport partners.

• Monitor and resolve customer issues, complaints, and claims efficiently, escalating when needed.

• Keep customer information and operational records accurate and up to date to ensure data quality.

• Provide regular updates to customers on the status of orders and transport operations.

• Support the onboarding of new customers and participate in review meetings.

• Track and report on operational performance and key metrics.

• Manage daily helpdesk activities, ensuring queries are assigned and resolved promptly.

What Do We Need From You:

• Proven experience in a customer service role within an international logistics or transport company.
• Confident with excellent interpersonal skills - must be able to manage challenging interactions with hauliers and drivers, while always maintaining a respectful and solution-oriented approach.
• Ability to deal with demanding customers professionally and calmly, ensuring customer satisfaction even in challenging situations.
• Friendly, open-minded, and professional individual. Able to foster good relationships with colleagues, hauliers, customers, and management is essential.
• High energy and results-oriented, able to tackle problems involving variables in non-standardised situations.
• Proactive attitude, taking ownership of tasks and responsibilities without requiring continuous oversight.
• Thrives when working independently. Capable of making decisions and handling any situation that may arise within the team or across different areas of the business.
• Able to work under pressure - the logistics industry is fast-paced, and the candidate must handle high-pressure situations, particularly during peak seasons, while maintaining a structured and solution-driven mindset.
• Ability to handle multiple tasks and manage competing priorities effectively
• Quick learner - must be able to quickly understand our Transport Management System and company processes.
• Excellent communication skills and professional manners - as the role involves frequent interaction with management, customers, and hauliers.
• Proficient in MS Office - experience with Teams, Outlook, Word, Excel, and Office 365 is required.
• Committed to long-term employment - we are looking for someone who is seeking a stable, long-term role.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Customer Service Executive
Location: Hatfield
Salary: £25,000 per annum (37.5-hour week)
Job Type: Permanent
Hours: Monday – Friday (rotating shifts: 08:00–16:30 / 09:00–17:30)

Customer Service Executive – About our client:
Our client is seeking a proactive and detail-oriented Customer Service Executive to join a high-performing team. This role is ideal for someone who enjoys managing client accounts, resolving queries, and working collaboratively with internal operations and external suppliers to deliver an excellent service experience.

Customer Service Executive – Details:

• 25 days holiday, plus bank holidays
• Wellbeing services
• Employer pension
• Structured training and development with long-term progression opportunities

Customer Service Executive – Responsibilities:

• Act as the day-to-day contact for a portfolio of clients, handling order queries and delivery investigations.
• Manage a shared inbox, prioritising, escalating, and resolving emails efficiently.
• Follow up proactively to ensure client issues are resolved end-to-end.
• Liaise with internal teams and suppliers to maintain service standards and resolve delivery issues.
• Maintain accurate records, logs, and tracking information.
• Support operational teams to ensure shipments meet client expectations.
• Carry out general administrative tasks, including charge notes and collections, as needed.

Customer Service Executive – Skills & Experience:

• Naturally inquisitive, with a proactive approach to resolving issues.
• Strong ownership and follow-through – sees tasks through to completion.
• Excellent verbal and written communication, calm and professional under pressure.
• Highly organised, able to manage multiple live queries and deadlines effectively.
• Technically confident with MS Office, email tools, and the ability to learn in-house systems.
• Strong attention to detail and accuracy.
• Collaborative team player with a positive attitude.
• Previous experience in office, customer service, or client-facing roles is desirable.
• GCSEs (or equivalent) in Maths and English (Grade C or above)

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Customer Service Assistant - Brent Cross

Salary: 30,000 + 12% bonuses (33,600) + Benefits
Location: Brent Cross

Shifts: Excellent work life balance - no evenings or extended hours at weekends.

We're looking for an ambitious Customer Service Assistant to join a customer-focused site, supporting daily operations and helping drive sales performance.

What's on Offer:

• 30,000 + benefits
• Private health cover after 1 year
• EAP and Perkbox access
• Enhanced sick pay (5-20 days based on service)
• Birthday gift after 3 years; extra day off on your birthday after 5 years
• Christmas hamper/voucher (150) after 5 years + annual Christmas party
• Long-term recognition and development opportunities

What You'll Do:

• Deliver outstanding service and sales results
• Support store operations including security, stock control, and administration
• Convert customer enquiries into rentals and additional sales
• Maintain a safe, compliant, and well-presented facility

What You'll Bring:

• Experience in retail, sales, or customer service (supervisory experience desirable)
• Confident communicator with strong organisational skills
• Proactive and customer-focused with a commercial mindset
• Reliable, self-motivated, and team-oriented

If you're ready to take the next step in your career and lead by example in a customer-driven environment, we'd love to hear from you.

BBBH34619

Customer Service Manager - Pitstone

Think Specialist Recruitment are working exclusively with a well established and thriving organisation that are currently going through a period of growth and looking to recruit for a Customer Service Manager to join their team.

Our client is a distributor of an extensive range of products in their specialist industry. They have a well-established Customer Service team at present but are keen to add someone to their team to help drive performance as they look ahead to a busy and fruitful 2026.

The ideal candidate will be someone who is a strong Customer Service Advisor and Administrator with prior experience in a Senior role where they have previously led a team and been responsible for the performance of the Customer Service Department. Due to the nature of our clients business, the ideal candidate will need to be someone well organised that has a great attention to detail as there are a lot of details involved with the products sold.

We are working with a fast-growing, energetic and ambitious company who boast a fun and supportive work environment. They are based in new modern offices in Pitstone having moved there within the last year. They have ambitious visions for growth over the next few years and value their employees. Please note, that due to the location of the premises candidates will only be considered if they are able to drive or live within a short commute. This is also a fully office-based role!

Our client is offering an attractive salary of 40k to 42k, along with a bonus (based on company performance), modern working offices, progression opportunities, quarterly team events and an early finish on a Friday in order to kick-start your weekend!

Duties include:

• Liaising with existing Customers to ensure their accounts are well maintained.
• Building and maintaining long-lasting relationships with Customers and suppliers.
• Sourcing new products for Customers from global suppliers.
• Providing new Customers with product support and enquiries.
• Speaking to Customers to provide correct product quotations, ensuring the correct information is supplied.
• Processing customer orders, ensuring all relevant information is correctly inputted on CRM.
• Liaising with Suppliers to chase up stock enquiries or general queries.
• Take ownership for certain Customer accounts you are assigned.
• Manage the shared enquiries inbox.
• Oversee the running of the Customer Service team, providing support to team members and acting as the Senior point of contact for Customers to report to.
• Deal with any Customer complaints, ensuring complaints are resolved within a timely manner.
• Helping to contribute to improvements in our clients internal processes to help streamline workflow.

Candidate requirements:

• Well organised individual who is able to work to tight deadlines.
• Demonstrate an adaptable approach, with a commercially minded view.
• Compute literate with previous experience using a ERP system and a good working knowledge of Excel.
• Able to work as part of a team, and also operate successfully when working independently.
• Strong Customer Service skills, willing to go the extra mile to ensure service levels remain high.
• Previous experience processing orders is imperative.
• Confident communicator who is happy to pick up the phone and isn't afraid of speaking to Customers from a number of different industries.
• Able to demonstrate prior experience leading a team or working in a Senior Customer Service/Sales Administration position previously.
• Great attention to detail, need to be a stickler for information to ensure product details are processed on CRM properly.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

Would you like to work for an award-winning organisation that offer fantastic salary, benefits and progression? Are you keen to build a career within a successful business? Have you got previous customer service and/or administration experience? We have multiple job opportunities available being recruited for ASAP!

Think Specialist Recruitment are delighted to be working with a fantastic organisation based within the Watford area, this successful, growing and award-winning client have exciting opportunities for customer focused candidates to join their growing team. Offering hybrid working, you must be able to attend training at their Watford office and for 2-3 days per week thereafter.

Salary - 30,609

Benefits include:

• Enhanced pension (up to 15% employer contribution)
• Annual salary review
• Up to 27 days annual leave + bank holidays
• Discretionary bonus paid twice annually
• Salary sacrifice car scheme from day 1
• Private healthcare

Candidates must have a customer service background within an office environment, be keen to learn and also grow their career, as well as be great team players to be part of a successful and growing team.

Role overview:

• Support the order process and ensure high levels of customer service are received
• Provide a good level of customer service by ensuring all enquiries are dealt with quickly and efficiently, and that the customer is kept up to date at all stages of the process
• Process all deliveries for all orders placed online
• Reply to emails in a timely and professional manner
• Provide a high level of support to customers throughout the process
• Handling customer queries and problems as they arise
• Working well as part of a team
• Contact customers if there is an issue with their delivery

Candidate requirements:

• Previous experience within customer service
• Relationship building skills
• Previous administration experience
• Strong team player
• Good communication skills on all levels
• Able to commute to the Watford office - hybrid working is available after training

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

Customer Service Advisor

Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in London .

This is a fantastic opportunity to join the UK's leading supplier of catering equipment where you will support with the transition of moving from one flagship site before delivering superb customer service within the new store.

The hourly rate is 13.30 per hour and is the working days are Monday to Friday. The role is around the Shaftesbury Avenue area of London.

Package and Benefits of a Customer Service Advisor:

• Salary: 13.30 per hour
• Hours: Monday - Friday, 8.30am - 5.30pm
• Contract: Temporary for between November and January
• Location : London
• Lift share scheme
• Amazing progression
• Fantastic attendance allowance which can mean up to 4 additional days annual leave or a cash bonus
• Performance-related bonuses
• Huge discounts on a full range of products

Key Responsibilities of a Customer Service Advisor for the transition between stores :

• Unpacking and organising stock in the new store location which includes physical tasks e.g. moving/lifting boxes of products on to shelves
• Replenishing stock in line with Visual Merchandising guidelines
• Working to agreed timelines to ensure project deadline is met
• Booking in deliveries by following the agreed policies and procedures
• Reporting damaged or faulty stock in line with company procedures
• Following Health and Safety procedures to maintain a safe environment for customers, visitors and colleagues
• Accurately complete all stock management processes in line with the management team expectations

Key Responsibilities of a Customer Service Advisor when within the new retail store:

• Assisting customers by directing them to the appropriate team member
• Assistant customers on the shop floor
• Providing excellent customer service whilst serving customers at the EPOS till point
• Adhere to the cash handling policy and always follow store security procedures
• Ensure all policies and procedures are adhered to when completing day to day tasks

Skills and Experience of a Customer Service Advisor :

• Working knowledge of retail store operations
• Visual Merchandising skills and an eye for detail
• Organisational skills to manage tasks efficiently
• Customer focused mindset with a passion for delivering high quality customer service
• A fantastic team player with a flexible attitude

If you are interested in this position as a Customer Service Advisor , and have the relevant skills and experience required please apply now.

Red Recruitment (Business)

• Handling customer queries over telephone, email, CS platform
• Logging and updating the complaints database
• Complaint investigation and close out
• Complaint trend analysis
• Coordinating insurance and supplier credit claims
• Supporting product recalls and withdrawals
• Completing supplier questionnaires and customer forms
• Ensuring supplier certifications are up to date
• Engagement of continuous improvement within quality team
• Support cross-functional requests

• To have experience within a customer service role.
• Excellent attention to detail and ability to manage multiple tasks and deadlines.
• Strong communication skills to liaise effectively with internal teams, suppliers, and external stakeholders.
• Proficiency in project management

• Be part of a growing mission-led business dedicated to better serve people & planet
• Friendly, enthusiastic, like minded team - vibrant office working environment
• Flexible working hours (start between 8.30-10am finish between 4.30-6pm)
• Hybrid working model (3-days per week in-office and 2 days from home)
• Real opportunities to grow in your career and develop your skills as we scale the company
• Free product samples and new product testing sessions