4 Casino Manager jobs in the United Kingdom
Casino Manager
Job Viewed
Job Description
Grosvenor is on an exciting journey of growth. It's an great time to join us. More than ever, we're investing in our venues and our people to ensure we have the best gaming offering and the best people in the right places.
We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for.
Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones.
Why just work. when you can work, win & grow with us
Job Description
- Salary - £32,304
- Balanced 40-hour work week - Because we believe in work-life harmony
- Life cover and private medical insurance
- Pension Scheme
- Share of Tips - Your exceptional service is recognised with a share of the tips
- 50% Off All Food in venue
- Career Growth
As the Casino Manager, you'll coordinate the smooth running of all gaming activities, ensuring customers are excited throughout their experiences.
Qualifications
- 2-4 years of managerial experience in the casino or gaming industry, with a proven track record of success.
- In-depth knowledge of UK gaming regulations and a strong understanding of customer expectations within a casino.
- Customer-centric approach that drives high engagement and confidence in your teams to provide first-class service.
- Experience in driving revenue with a commercial mindset focused on profitability, including achieving sales and yield targets.
- Proven leadership skills to maximise performance in all areas of the gaming floor, ensuring a seamless and enjoyable experience for customers.
- Excellent communication and interpersonal skills to understand and cater to the distinct gaming preferences of each visitor.
- Ability to train and develop staff, ensuring they are fully equipped to delight and entertain customers, promoting an atmosphere of exclusivity and tailored service.
- Flexibility and adaptability to work in a dynamic and fast-paced environment, maintaining high standards of service and cleanliness.
To stand out, previous or current Casino Management experience and excellent knowledge of UK gaming activities are beneficial. However, we will train the right person.
#LI-CS1 #LI-Onsite
Additional Information
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However, we have similar jobs available for you below.
Casino Manager
Posted 3 days ago
Job Viewed
Job Description
Position Summary:
Leads and manages the ship’s Casino Department with an emphasis on core functions including: Casino operations, achieving established revenue targets, achieving established guest satisfaction targets, maintaining compliance in all gaming rules and regulations as per SQM, building and maintaining relationships with Casino VIPs, and directing the performance management of the Casino Staff.
Hiring Requirements:
- Two to five years progressive managerial experience in a casino function in an upscale hotel, resort or cruise line (shipboard experience preferred).
- Satisfactory completion of Gaming Board/Commission approved dealer school.
- Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities.
- Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
- Very strong management skills in a multicultural and dynamic environment
- Very strong communication, problem solving, decision making, and interpersonal skills
- Superior customer service, teambuilding and conflict resolution skills
- Strong planning, coaching, organizing, staffing, controlling, and evaluating skills
- Intermediate computer software skills required
- Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries and corrections.
- Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
- Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
- Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
Casino Manager
Posted 3 days ago
Job Viewed
Job Description
Position Summary:
Leads and manages the ship’s Casino Department with an emphasis on core functions including: Casino operations, achieving established revenue targets, achieving established guest satisfaction targets, maintaining compliance in all gaming rules and regulations as per SQM, building and maintaining relationships with Casino VIPs, and directing the performance management of the Casino Staff.
Hiring Requirements:
- Two to five years progressive managerial experience in a casino function in an upscale hotel, resort or cruise line (shipboard experience preferred).
- Satisfactory completion of Gaming Board/Commission approved dealer school.
- Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities.
- Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
- Very strong management skills in a multicultural and dynamic environment
- Very strong communication, problem solving, decision making, and interpersonal skills
- Superior customer service, teambuilding and conflict resolution skills
- Strong planning, coaching, organizing, staffing, controlling, and evaluating skills
- Intermediate computer software skills required
- Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries and corrections.
- Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
- Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
- Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
Assistant Casino Manager
Posted 3 days ago
Job Viewed
Job Description
POSITION SUMMARY
In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff.
Hiring Requirements:
- Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred)
- One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels.
- Ability to make decisions based on sound judgment regarding rules and regulations.
- Ability to observe and recognize payout accuracy, dealer behavior and associated activities.
- Satisfactory completion of Gaming Board/Commission approved dealer school.
- Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
- Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques.
- Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
- Through working knowledge of computers, Internet access and the ability to navigate within a variety software packages such as Excel, Word, or related programs.
- Bachelor’s degree in hospitality management, business administration or related filed from an accredited college or university or the international equivalent preferred
Assistant Casino Manager
Posted 3 days ago
Job Viewed
Job Description
POSITION SUMMARY
In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff.
Hiring Requirements:
- Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred)
- One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels.
- Ability to make decisions based on sound judgment regarding rules and regulations.
- Ability to observe and recognize payout accuracy, dealer behavior and associated activities.
- Satisfactory completion of Gaming Board/Commission approved dealer school.
- Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
- Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques.
- Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
- Through working knowledge of computers, Internet access and the ability to navigate within a variety software packages such as Excel, Word, or related programs.
- Bachelor’s degree in hospitality management, business administration or related filed from an accredited college or university or the international equivalent preferred
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