162 Chief Customer Officer jobs in the United Kingdom

Notting Hill Genesis | London | Executive Appointment

Notting Hill Genesis (NHG) is one of London’s most established housing associations, providing more than 67,000 homes and supporting 130,000 residents across the capital. As a not-for-profit organisation, we are committed to delivering high-quality, affordable housing and vibrant communities.

We are now seeking a Chief Customer Officer to join our executive team and oversee our customer-facing directorate. Reporting to the Chief Executive, this is a key role, providing clear accountability for the delivery of excellent resident services and neighbourhood management across all tenures.

As Chief Customer Officer, you will:

• Support and guide high-performing teams across core operations, customer experience, estate management, repairs and income services
• Be responsible for the quality, safety and consistency of the resident experience
• Act as an advocate for customer-focused transformation, fostering a culture of service improvement and shared responsibility
• Contribute significantly to ensuring compliance with the Regulator of Social Housing’s consumer standards
• Represent the executive at Board level through the operations sub-committee
• Help deliver NHG’s strategic priorities through our Better Together plan

We are looking for:

• An experienced senior executive with a background in housing, community services or a related field
• A strong track record of delivering large-scale change and improving customer service outcomes
• A thorough understanding of housing operations and the wider social and political landscape
• Excellent people skills, with a values-driven, inclusive and collaborative approach
• The ability to use insight, data and technology to improve resident services
• A balanced approach to achieving value for money and long-term organisational sustainability

With long-term investment, committed colleagues and a clear direction for the future, this role offers the opportunity to shape services that make a meaningful difference across London.

For more information please reach out to Tom Neely on 07384 717939 or Eliot Jeffries on 07985 791149 at Neemar Search to arrange a private discussion.

Our Commitment to Inclusion

Notting Hill Genesis is committed to building a diverse, inclusive and values-led organisation. We welcome applications from people of all backgrounds, experiences and perspectives. Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates. As a Disability Confident employer, we’re happy to make reasonable adjustments throughout the process, please let us know if there’s anything we can do to support you.

By submitting your application, you consent to Neemar Search sharing your details with relevant third parties as part of the recruitment process.

The Role: Chief Customer Officer

Location – National / Field Based

Salary £100,000 + Car + Excellent Package

I am very excited to be working with a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experienced Chief Customer Officer to take a seat at the top table and be a powerful leader and influencer. This is a genuinely rare opportunity to join a high energy business with an exceptional reputation.

Role Overview

As the Chief Customer Officer, you will play a critical role in shaping and driving the customer-centric strategy across the organisation. You will be responsible for ensuring that every aspect of the business is aligned with the needs and expectations of your customers. As a member of the executive team, you will lead efforts to enhance customer satisfaction, loyalty, and advocacy, working cross-functionally to create a seamless and exceptional customer experience.

Key Responsibilities

• Lead, mentor, and develop the key accounts team to achieve and surpass performance targets.
• Drive the design and implementation of a customer experience strategy that supports business objectives and enhances satisfaction, retention, and growth.
• Collaborate cross-functionally with sales, marketing, and operations to deliver a seamless, unified customer experience.
• Champion the customer voice at the executive level, ensuring their needs guide business decisions.
• Oversee and optimize the end-to-end customer journey, maintaining excellence at every interaction.
• Build and maintain executive-level relationships with key customers, serving as the primary executive sponsor for major accounts and overseeing issue resolution and strategic engagement.
• Develop customer loyalty programs to increase retention, reduce churn, and identify upselling, cross-selling, and expansion opportunities.
• Use data-driven insights to inform strategy, track KPIs, and report to senior management on customer trends and business impact.
• Foster a culture of customer-first thinking and continuous improvement across the organization.
• Monitor account performance, conduct regular reviews, and implement improvement plans to address challenges and capitalize on opportunities.

All about you.

You will be a natural motivator and collaborator who builds strong relationships with colleagues and clients. Ideally your career journey will have given you exposure to working in fast-paced and innovative businesses and at leadership level for at least 5 years. You will get a buzz out of seeing your team grow and succeed and balance strategy with activity.

To be considered for this brilliant opportunity, please send your CV to

To view all our vacancies, please visit,

You must be able to live and work in the UK without restriction and hold a full clean driving license.

The Role: Chief Customer Officer

Location – National / Field Based

Salary £100,000 + Car + Excellent Package

I am very excited to be workingwith a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experienced Chief Customer Officer to take a seat at the top table and be a powerful leader and influencer. This is a genuinely rare opportunity to join a high.

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RCH are looking for a Customer Relations Manager to work at Manton Heights Care Centre, based in Bedford.

Responsible for ensuring occupancy targets and AWF targets are met by delivering a comprehensive Sales and Marketing plan which contains a blend of managing the care seeker journey to increase occupancy, generating good news stories to support the homes visibility and also managing the social media platform to engage with families and care seekers.

Main duties will be;

• To plan and deliver the sales & marketing strategy for the care home which will contain a blend of activity ranging from meeting and influencing partners in the community to delivering the social media strategy.
• To be responsible for inputting accurate information on Care HQ (CRM system) and to manage the care seeker journey, such as visits to the home and follow-ups. Thus, ensuring the sales cycles is achieving the required conversion rates.
• To deliver Sales & Marketing events, preparation and co-ordination of the event in-line with the Sales and Marketing Toolkit (SOP).
• Managing the move in process in conjunction with the General Manager and ensuring the process is a smooth, seamless transition from choice to move in

About You:

• Proven experience in a senior sales and marketing role within the care sector is essential
• Strong understanding of the private care market
• Exceptional leadership, communication, and relationship-building skills
• Strategic thinker with a results-driven mindset
• Willingness to travel across the specified regions

Why Join Us?

• Work with a supportive and forward-thinking team

Customer Relations Manager

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Customer Relations Manager

Care Home: The Belmont

Hours per week: 40 hours per week

Salary: 50,000 per annum plus commission

About the role:

We are currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager.

The successful Customer Relations Manager will haveoverall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and seamless move-ins are achieved on date.

Working alongside the marketing team, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities and other organisations.

Benefits of working with Sanders Senior Living:

• 28 days Paid Holiday
• Pension Scheme
• Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
• Employee Assistance Scheme that is also available to immediate family members
• Comprehensive induction and ongoing, paid training
• Free DBS Check and uniform
• Opportunities to progress your career within the company
• Free, on-site parking
• Employee of the Month awards

About you:

We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top-notch service are also key attributes we are looking for in potential candidates.

About Sanders Senior Living:

Sanders Senior Living is a luxury care home group with state-of-the-art residences brimming with premium facilities and exceptional services. Optimum health and wellbeing are at the heart of everything we do. And we do it with a difference.

Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.

At Sanders Senior Living, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.

As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.

All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.

You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.

• Competitive salary and benefits package including bonus / commission. This role is paying £73500 OTE.
• 20 days holiday (plus Bank Holidays).
• A supportive and collaborative working environment.
• Opportunities for professional development and training.
• Access to high street discounts via our mobile friendly HapiApp benefits platform
• Workplace pension
• Free onsite parking available
• Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply*
• Employee Assistance Programme, occupational health support and wellbeing services

• Manage sales enquiries to maximise sales and occupancy of the care home.
• Host prospective customer visits, complete follow up calls, identifying key referral groups.
• Support the development of the marketing strategy to support the Group Sales Team.
• Develop and maintain a high profile within the local community to promote the care home.
• Maximise profit performance of sales to meet or exceed targets.
• Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
• Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives.

• Possess demonstrable experience working in a similar sales role, with healthcare industry experience.
• Sales and Customer service experience is essential in a face to face or business to customer capacity.
• Engaging stakeholder relationship skills
• Experience working with multidisciplinary teams to support project delivery.
• Be decisive, self-motivated, proactive, flexible, and adaptable.

The Role: Customer Service Advisor

Location: Hessle

Salary up to 33k plus package

Permanent position

Construction and Housing

The role

Linsco is working I with a well-established and highly reputable construction company who are looking for a n experienced Customer relations advisor to join their team on a permanent basis.

This is a fantastic opportunity that will offer a competitive salary, bonus and career progression.

• To be a proactive member of the regional Customer Care team promoting and providing a 5* customer service level within the regional operational area.
• Work in collaboration with the regional team to collate the appropriate information to provide an informed, accurate and detailed response to all customer complaints.
• Demonstrably support continuous drive to deliver 5 * customer service by championing the customer journey and actively supporting the regional sales and build teams and the wider business to meet, if not exceed, customer expectation.
• Effectively administer and manage all regional complaints in an efficient and timely manner, ensuring compliance
• Provide accurate and detailed reports on all customer complaints and their status in weekly regional meetings whilst ensuring to immediately escalate any serious concerns in a timely manner.
• Responsible for actioning and issuing all Customer Care defects received through the maintaining service level agreements.
• Monitoring and responding to all Regional Customer Care and Customer Service mailbox queries within agreed timescales.
• Providing support to the regional team in respect of all customer queries.
• Answering inbound customer calls, and ensuring all enquiries are responded to in line with SLA's, including the management of all voicemail messages
• Efficient management of the Customer Care email In-box
• Managing the customer relationship post legal completion, contacting them to understand their journey and experience, providing feedback to the regional teams, ensuring Customer First is driven throughout.
• Supporting the region in the delivery of a 5* satisfaction score
• Effective handling of all complaints in line with NHQC & Consumer Code requirements
• Acts as a brand ambassador with excellent customer service skills
• Collaborates effectively with wider Customer care team and onsite construction team
• Continuously strives to improve service provided and personal performance
• Provides accurate and reliable key customer service and other business information and at all times ensure that
• Excellent customer relationship management skills within an on-line context as well as face to face setting.
• Excellent customer service communication skills, both written and verbal.
• IT literate especially in relation to Microsoft packages (Work/Excel/PowerPoint/Outlook)
• Experience working within a customer service role.
• Strong collaborative, team working and interpersonal skills.
• A working understanding of the financial implications of the methods and sequences of build.
• Extensive product, NHQC and Customer Service experience is preferrable

Please apply with an updated CV and we will be in touch with suitable candidates

Linsco is acting as an Employment Agency in relation to this vacancy.

RCH are looking for a Customer Relations Manager to work at Manton Heights Care Centre, based in Bedford.

Responsible for ensuring occupancy targets and AWF targets are met by delivering a comprehensive Sales and Marketing plan which contains a blend of managing the care seeker journey to increase occupancy, generating good news stories to support the homes visibility and also managing the social media platform to engage with families and care seekers.

Main duties will be;

• To plan and deliver the sales & marketing strategy for the care home which will contain a blend of activity ranging from meeting and influencing partners in the community to delivering the social media strategy.
• To be responsible for inputting accurate information on Care HQ (CRM system) and to manage the care seeker journey, such as visits to the home and follow-ups. Thus, ensuring the sales cycles is achieving the required conversion rates.
• To deliver Sales & Marketing events, preparation and co-ordination of the event in-line with the Sales and Marketing Toolkit (SOP).
• Managing the move in process in conjunction with the General Manager and ensuring the process is a smooth, seamless transition from choice to move in

About You:

• Proven experience in a senior sales and marketing role within the care sector is essential
• Strong understanding of the private care market
• Exceptional leadership, communication, and relationship-building skills
• Strategic thinker with a results-driven mindset
• Willingness to travel across the specified regions

Why Join Us?

• Work with a supportive and forward-thinking team

Gleeson Homes are recruiting for a Customer Relations Advisor, responsible for supporting the delivery of a 5* Customer Experience in the region. We're looking for people first champions, who strive to deliver the best customer experience, first time, every time. The role also requires a keen eye for detail and the ability to complete administrative tasks accurately, recording key information, enabling the team to carry out the correct action.

You’ll work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure the delivery of an efficient and quality led aftercare service which meets both the customers and Gleeson’s high service standards.

With a wealth of knowledge, and limitless opportunities, Gleeson Homes is truly, right where you belong.

Main Responsibilities:

At Gleeson Homes, we’re genuinely passionate about what we do. We invest in our people and our communities, building homes, changing lives. First and foremost, we’re looking for an ambassador of the Gleeson Brand, who works passionately, collaborative and respectfully.

As a Customer Relations Advisor, you will:

• Demonstrably support the Gleeson homes continuous drive to deliver 5 * customer service by championing the customer journey
• Actively supporting the regional sales and build teams and the wider business to meet, if not exceed, customer expectation.
• Be a proactive member of the regional Customer Care team promoting and providing a 5* customer service level within the regional operational area.

Unfortunately, no one is perfect in the world of new build homes and mistakes do happen. On these occasions you will administer and manage all Regional complaints in an efficient and timely manner, ensuring customer satisfaction and compliance to the New Homes Quality Code/Consumer Code at all times. You’ll work in collaboration with the regional team to collate the appropriate information to provide an in-formed, accurate and detailed response to all customer complaints.

Other duties required within the role are:

• Answering inbound customer calls
• Ensuring all enquiries are responded to in line with SLA’s, including the management of all voicemail messages Efficient management of the Customer Care email In-box.

The Ideal Candidate:

• Excellent customer relationship management skills within an on-line context as well as face to face setting.
• Excellent customer service communication skills, both written and verbal.
• IT literate especially in relation to Microsoft packages (Work/Excel/PowerPoint/Outlook)
• Experience working within a customer service role.
• Strong collaborative, team working and interpersonal skills.
• A working understanding of the financial implications of the methods and sequences of build.
• Extensive product, NHQC and Customer Service experience is preferable

Benefits:

• Generous holiday entitlement of 26 days per annum + bank holidays
• Discretionary Bonus Scheme
• Holiday Buy Back Scheme
• Company Pension Scheme
• Private Medical Insurance Scheme
• Healthshield membership
• Life Assurance Scheme
• Share Purchase Plan
• Highstreet/ Store Discounts
• Development Opportunities